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49 Volunteer engagement manager volunteer jobs in Belfast
Page 4 of 4
Remote
£28,000 - £31,300 per year
Full-time
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
You will be the main person responsible for our UK phone line and be the first point of contact
for our many supporters. You will be working closely with the rest of the Supporter Care Team to ensure every interaction supporters have with our charity is a positive one and that they understand how integral they are to our mission.
You will communicate with supporters on our progress and ensure we utilise every opportunity for positive engagement. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise.
As a Supporter Services Executive, you will be working closely with our external fulfilment partners, ensuring that they deliver the high standard of service that we and our supporters expect. With them, you will provide a seamless, first-class end-to-end donor experience.
You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail and be comfortable working with supporters and colleagues across all of our markets and teams.
Supporter Care and Communications
- Work collaboratively across a global Supporter Experience team to ensure supporter enquiries are handled to the highest standard, providing prompt, efficient, accurate responses in line with the charity’s messaging and service level expectations
- Keep up to date with programme activities and news from across the organisation to ensure you can provide informed supporter communications and deal with supporter enquiries confidently, efficiently and consistently
- Handle difficult or distressed supporters in a sensitive and skilled manner, displaying empathy and establishing rapport whilst balancing the needs of Animals Asia
- Use agreed letter templates and produce bespoke responses as required
- Coach and co-ordinate with external colleagues to deliver the Animals Asia magic through their work for us
Gift Processing & fulfilment coordination
- Work closely and coordinate with colleagues in the Gift Processing team to ensure that donations are processed in a timely and efficient manner
- Liaise with external partners to ensure that our gift processing is delivered to the highest and most efficient standards
- Work with internal colleagues and external partners to ensure supporter queries are managed effectively and requests for materials to be mailed are fulfilled promptly
- Generate ad hoc acknowledgements and receipts for all offline payment channels, including annual statements to regular donors
- Process donations, online and offline, across all fundraising products
- Administer the end-to-end recurring gift process
- Ensure donations are processed on time and with accurate coding to track the source of fundraising income
- Assist where required in the review and implementation of new payment channels to ensure smooth and accurate gift processing
- Develop and maintain a good understanding of local payment channels and processes
Administration and financials
- Ensure procedure manuals are updated in line with changes
- Occasionally help to organise postal mailings
- Proactively liaise with supporters to capture missing / incomplete donation and supporter information
Legal and compliance
- Keep abreast of GDPR (UK and EU)
- Ensure full participation in training when provided
- Ensure that all processes are carried out in line with the mandatory regulations relevant to each country that we operate in and in line with training protocols
Database Management
- Help to maintain donor records & data integrity
- Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with Animals Asia’s policies and procedures
- Ensure supporter interactions are recorded accurately and consistently
- Ensure recurring gifts records are clear and neat on the fundraising database
Fundraising Support and Supporter Journey
- Assist with the delivery of fundraising materials to supporters
- Assist in acquiring and managing UK Gift Aid declaration from the donors to maximise income from Gift Aid
- Train & supervise volunteers as required
Miscellaneous
- Promote and advocate AAF to the general public
- Actively participate in team meetings
- Always keep the supporters and interests of Animals Asia at heart when dealing with supporters so as to develop and maintain positive long-lasting relationships
Person Specification
Qualifications, knowledge & skills required:
- Excellent written and oral communication skills, with extensive experience communicating with a broad range of people
- Demonstrable experience in a customer service role responding to a high level of enquiries via telephone and email with excellent interpersonal skills and telephone manner
- Experience of working on a customer relationship database (experience with Blackbaud CRM - a NFP database - is highly valuable, but not essential)
- Ability to understand and streamline processes and procedures
- Proven high level organisational and time management skills, including ability to manage workflows and balance competing priorities
- Understanding of working in a fundraising environment
- Accuracy and excellent attention to detail
- Demonstrable ability to respond effectively to challenges, to work effectively in a small, diverse and busy cross-functional team environment with minimal supervision
- Highly organised, able to prioritise varied workloads and meet deadlines
- Understanding of Data Protection (GDPR in UK & EU)
- Understanding of animal welfare issues and conservation is desirable but not essential
Personal attributes required:
- Innovative, flexible and resilient
- Always acts professionally, with integrity and discretion
- Excellent attention to detail
- Well presented, articulate and polite
- Genuine enjoyment of meeting and interacting with people and building relationships
- Strong people skills with a high level of organisational awareness and ability to liaise with a broad and diverse range of stakeholders
- Commitment to professionalism, discretion and confidentiality
- Solution-focused with a creative approach to issues and a “can do” attitude
- Be able to take on accountability and to take the lead while being a strong team player
- Ability to display initiative, common sense and diplomacy
- Thoughtful and considerate
- Passionate about animals and animal welfare
Circumstances (essential):
- Able to work efficiently and effectively from home without disruption
- Able to connect to sustained, high quality internet connection from home
- Able to be work occasional extended hours and weekends as required
- Able to accommodate global meetings in the early morning or late evening (flexible working hours)
Conditions and Benefits
Place of work : Home based – anywhere in the United Kingdom.
Working hours : Full time – standard hours are 37.5 hours per week.
You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.
Reports to : Global Head of Supporter Care.
Manages : n/a.
Budget responsibility : n/a.
Probation : The appointment will be subject to the satisfactory completion of a 3 month probationary period.
Annual leave : Annual paid vacation entitlement of 32 in each holiday year, this entitlement includes the eight bank and public holidays.
Other benefits : Training will be provided as required. Flexible working conditions.
How to apply
Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted.
Applications should be received by 11:59pm on Sunday 13th September 2026 at the latest.
Using AI During Interviews
Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures.
Organisation
Animals Asia
View profile
Non Charity Employer
6 - 10
Non Charity Employer
6 - 10
OUR MISSION Protect bears, ensure they are free from harm, and provide them with sanctuary Improve the welfare of captive wild animals
Posted on: 01 September 2026
Closing date: 30 September 2026 at 10:25
Tags: Customer Service, Customer support
The client requests no contact from agencies or media sales.
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Job description
Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
Living Wage Foundation
The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.
Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 475,000 people and winning over £3bn of better wages for people who need it most.
Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
Purpose
At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.
Main Responsibilities
We are looking for a highly motivated and organised individual to coordinate our accreditation scheme. The role will work with our network of employers, and support new organisations through the accreditation process.
The Programme Officer will support our work across the South East and support our managers to grow and deepen engagement with Living Wage Employers through our associated schemes. You will help to ensure our resources and publicity materials are well written and up-to-date, and to coordinate events to grow our employer network.
Working as the Programme Officer for Citizens UK, reporting to a Programme Manager, your main responsibilities will include:
Contribute towards the achievement of CUK and LWF’s strategic objectives
Understand how the role contributes to LWF’s purpose and the core mission of CUK
Reliably implement CUK’s and LWF’s policies, procedures, and values in own work
Work with CUK community organisers and leaders to promote civic engagement with and ownership of the Living Wage campaign
Feed into the LWF strategy and objectives development
Living Wage Accreditation
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Support key contacts at potential LW Employers through the accreditation process, from dealing with initial enquiries to guiding them through the employer journey, to checking and processing their accreditation
-
Develop rewarding relationships with key employers, industry, and campaign partners within our networks to build interest in the Living Wage and deliver a high-quality experience to our accredited employers
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With support from the wider team, develop plans and strategies to grow the number of accreditations in specific regions or industries
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Collate and disseminate Living Wage criteria and policy issues through both internal and external facing guidance, whilst reviewing and monitoring its suitability
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Support the development and implementation of projects to promote and grow Living Wage accreditations and develop the quality of service offered
Build and manage projects and achieve work targets effectively
Successfully progress projects and tasks incl. tracking performance and expenditure
Deliver agreed areas of the LWF’s work plan and leading on agenda items to report into team meetings.
Support the growth and development of new and existing Living Wage schemes incl. Recognised Service Providers, LW Funders, LW Places, Living Hours, Global Living Wage and Living Work Consultancy
Deliver personal work targets on time and to standard:
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Respond to telephone and web-based enquiries by providing advice and support to employers and supporters
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Provide administrative support for all aspects of the accreditation journey, incl. processing accreditations, recognitions, and renewals
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Maintain LWF data on systems, incl. Salesforce employer database
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Support the maintenance of our systems to ensure efficient processes and develop reporting mechanisms for effective monitoring and evaluation of our impact and progress against plans
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Coordinate and administrate Steering, Advisory or Leadership Groups as required, incl. coordinating agendas, sending out timely papers, taking minutes and following up on actions
Learning &expertise
Keep abreast of new developments in the accreditation space
Apply new learning to work and respond effectively to feedback
Work collaboratively with the LWF and franchise teams to share learnings and experience and ensure that we are meeting the expectations of our network and stakeholders
Develop and manage external relationships
Effectively develop and support a range of external relationships
Respond effectively to queries or requests from stakeholders
Engage with a diverse range of external stakeholders to support and develop projects as required
Communications
Communicate effectively within the LWF; ensuring that messages are reliably passed to those who need to know
Represent the LWF coherently in writing and verbally
Events and Communications
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Plan and organise events to celebrate and grow our network of LW Employers, incl. playing an active role in the delivery of LW Week and assisting colleagues with event logistics
-
Represent and speak on behalf of the LWF at internal and external meetings and events
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Develop or feed into employer resources incl. marketing materials, blogs, reports, templates, and guides
Develop and manage internal relationships
Work effectively with colleagues across Citizens UK
Work collaboratively within the LWF team and actively participate in the team to ensure we meet the expectations of our network and stakeholders
Generate income and resources
Contribute to plans and proposals to grow sources of income/resource.
Take personal responsibility for the careful stewardship of LWF’s resources
Personal Specification
(D) Desirable, (E) Essential
Experience
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Comprehensive experience in an administrative role (E)
-
Experience of building positive relationships (E)
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Experience of learning, managing and updating Salesforce or similar databases (D)
Key skills and knowledge
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Excellent time management skills with the ability to juggle a wide range of competing demands (E)
-
Understanding of database and systems management (E)
-
Ability to take in and interpret information and present in a succinct manner(E)
-
Excellent communication skills, both verbally and written, combined with the ability to liaise with senior stakeholders, both online and in-person (E)
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Ability to act on own initiative to introduce and develop new systems as appropriate (E)
-
Strong attention to detail (E)
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Strong IT skills to include MS Office and database software (E)
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Understanding of the policy and campaign landscape in the UK (D)
Personal qualities & values
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A strong commitment to social justice and alignment with the Living Wage Foundation’s mission and Citizens UK’s values (E).
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A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E)
About the application process
We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.
For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.
Interviews will be in person in the South of England region, week commencing 5th October – in person most likely at Head Office in Whitechapel.
Organisation
Citizens UK
View profile
Registered Charity
101 - 500
Registered Charity
101 - 500
We’re the movement at the heart of fairer, better work. Fair pay, secure hours & enough to live on in retirement.
Posted on: 27 August 2026
Closing date: 14 September 2026 at 23:30
Tags: Campaigns
The client requests no contact from agencies or media sales.
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Job description
Contract: Permanent
Hours: 35 hours
Salary: Up to £75,000 per annum
Location: Flexible with regular travel across our retail network and to London
Benefits include but not limited to:
-36 days' annual leave inclusive of flexible bank holidays, increasing with length of service
-Provision to buy additional annual leave
-Enhanced maternity/paternity leave
-We match up to 8% pension
-Free counselling service
-Opportunities to develop and widen your skills
-2 days of paid volunteering time per annum to support another part of the organisation
About us: The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.
Our Social Impact domain is built on shared values, diverse perspectives, and a flexible, people-first approach. We work as one team, building strong relationships across the organisation to drive meaningful change for children and young people. With trust, wellbeing, and collaboration at the heart of how we work, you'll join a culture that supports you to make a real and lasting difference, helping us move closer to our mission of improving the lives of children and young people.
About the role: The Children's Society is seeking an innovative and ambitious Retail Director who can reshape our retail portfolio to deliver greater income and impact to support children and young people.
You'll play a critical leadership role during a period of transition and opportunity. You'll provide strategic oversight and operational leadership across our national retail network, supporting performance, safeguarding, and team wellbeing while preparing the function for transformation and growth.
Representing retail at senior leadership level and working closely with the Executive Director of Marketing and Income Generation, the Director of Retail will deliver the new retail strategy and ensure the function is ready to thrive.
To be successful in this role, you will have:
-Substantial experience in charity retail leadership, ideally including interim or transitional roles
-Proven ability to lead large, dispersed teams through change with confidence and credibility
-Strong strategic and commercial acumen, with a track record of driving performance and growth
-Experience in safeguarding oversight and compliance across retail operations
-Excellent communication, influencing and stakeholder engagement skills
Closing date: Midnight on 13th September 2026Interview dates: Week commencing 28th September
The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.
AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.
Organisation
Posted on: 27 August 2026
Closing date: 13 September 2026 at 23:59
Job ref: 6179
Tags: Retail / Sales
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Remote
£40,000 - £45,000 per year
Full-time
Contract or temporary (12 months fixed term)
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Lead Trainer and Facilitator — Programme Delivery
Salary: £40,000 – £45,000 depending on experience
Contract: Fixed term, 12 months
Hours: Full-time (37.5 hours per week)
Location: Home-based, with regular travel across England (approx. 8-10 days/month)
Closing date: 8 September 2026, 6pm BST
We're looking for a passionate and highly skilled individual to lead our training and facilitation function: not just delivering sessions, but owning the standards, quality, and people behind them.
You'll work closely with a Co-CEO in a genuine co-design model, holding complex, emotionally charged group dynamics with confidence, and building the systems and people that keep our delivery consistent and strong.
The single most important thing we're looking for: real experience facilitating resistant, defensive, or emotionally guarded groups, and the ability to hold discomfort in the room without softening content or letting avoidance take over.
We welcome applicants from non-traditional routes into this work, including activism, advocacy, and lived experience, provided you can evidence it.
Full details, including the person specification and how to apply, are in the attached job description. Please read it before applying, as our application process asks for specific evidenced examples rather than a general cover letter.
We strongly welcome and encourage applications from people who are Black, Asian and otherwise racially or ethnically minoritised, disabled, LGBTQ+, or from communities underrepresented in sexual and reproductive health and rights and the charity sector.
Note: all applicants must already have the right to work in the UK. We cannot sponsor visas.
Application Instructions
Full details, including the person specification and how to apply, are in the attached job description. Please read it before applying, as our application process asks for specific evidenced examples rather than a general cover letter.
Organisation
White Ribbon Alliance UK
View profile
Registered Charity
1 - 5
Registered Charity
1 - 5
To transform sexual & reproductive healthcare by emphasising wellbeing & human rights, eradicating gender-based violence and promoting gender equity.
Posted on: 26 August 2026
Closing date: 08 September 2026 at 18:00
Tags: Training / Learning, Advocacy, Content Writing / Copywriting, Delivery, Education, Ethnic Minority / BAME, Global Health, Health / Medical, Human Rights, Justice, LGBTQ, Mental Health, Programme Management, Refugee / Immigration, Safeguarding, Women's Rights
The client requests no contact from agencies or media sales.
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