Membership jobs

BGCI Vacancy Announcement

Position Summary

Botanic Gardens Conservation International (BGCI) is seeking to appoint a Membership Information Management Officer who will play a key role in the delivery of the Botanic Gardens Conservation International (BGCI) 2025-2030 Strategic Framework and membership programme, supporting member engagement, data and information management, and utilisation of the BGCI global information systems. This role ensures the accuracy and integration of member and garden data across CRM systems, supports conservation services for members, staff and internal projects and contributes to the wider success of the BGCI global network.

The Membership Information Management Officer requires a strong blend of information management, CRM administration, data and information analysis, and member engagement skills, combined with the ability to work in a global conservation organisation.

Title of post: Membership Information Management Officer

Job Purpose: Provides information management to support the membership programme

Reports to: Head of Membership and Conservation Services

Contract Type: Full-time (35hrs/week)

Duration: 3-year contract

Location: BGCI Offices, Kew, London; Hybrid *

Remuneration: Officer F2 grade, recruitment range £27,500 - £30,000.

*Please note that our temporary office address in 2026 is in Putney, London

About BGCI

Botanic Gardens Conservation International (BGCI) is the largest global plant conservation network with over 950 member institutions in more than 120 countries. BGCI plays a key coordinating role, facilitating collaboration between botanic gardens and other conservation organisations, and supports the development and long-term functioning of botanic garden networks. BGCI ensures that local expertise contributes to global impact and mobilises funding and technical assistance for practical conservation efforts worldwide.

Person Specification

BGCI is seeking to appoint a detail-oriented information management professional with experience supporting membership, donor, or partnership programmes within a conservation, scientific, or not-for-profit environment.

Application Process

If you are interested in this role, please send us your CV and a cover letter (two pages maximum), explaining your motivation for the role and providing examples and evidence of how you are suitable for the position. Please also confirm in your letter that you are eligible to work in the UK.

Please note that the role is UK based so you must be eligible to work in the UK. We are unable to provide sponsorship for this role. Please confirm in your cover letter that you are eligible to work in the UK. Please send your CV and cover letter to

Closing date for applications is 27th April 2026

The interviews will be conducted online in the week commencing 1st June 2026

We also ask all applicants to complete a short Equality and Diversity Monitoring Form - please click on this link BGCI Equality and Diversity Monitoring Form – Fill in form

BGCI is committed to putting equality, diversity and inclusion at the heart of our organisation. We are committed to ensuring a working environment in which all individuals are free from discrimination and in which opportunities are equal to all. We encourage applications from all sections of the community, particularly those underrepresented within our secto

Society of London Theatre (SOLT) and UK Theatre are the membership bodies for the theatre sector, representing theatre producers, managers, owners and operators in London’s West End and across the UK. Theatre and the performing arts enrich our lives, strengthen our sense of belonging, and are a cornerstone of both the levelling up and growth agendas. Alongside the social and cultural impact their members deliver, theatre is a key part of the UK’s fast-growing creative industries, generating £2.39bn GVA, supporting 205,000 workers, and adding £1.94bn each year to local economies through audience spend.

SOLT & UK Theatre’s vision is a dynamic, sustainable and world-class theatre sector. Their mission is to champion theatre and support their members to thrive. Their shared priorities and focus are Membership, Audiences and Advocacy.

As part of their continued evolution, they are seeking a Head of Membership to lead the development and delivery of SOLT & UK Theatre’s membership offer, ensuring members are engaged, supported and able to thrive. Working closely with the Director of Membership & External Affairs, you will lead member engagement, services and programme activity; turning member insight and organisational priorities into high-quality, joined-up experiences.

This role is central to connecting membership, advocacy and operational delivery. You’ll build strong relationships with members, stakeholders and partners across the UK theatre sector, making sure member needs are clearly understood, addressed and reflected across their work, and helping shape a membership experience that feels relevant, responsive and genuinely useful. Alongside this, you will be responsible for leading the improvement of systems, member recruitment and on boarding, planning and reporting, and harnessing new CRM systems to deliver value to members.

Some evening and weekend work will be required

As an organisation that is committed to working in an equitable, diverse and inclusive environment SOLT & UK Theatre encourage applications from all backgrounds. 

If you want to know more about the role or selection process, please visit the vacancy microsite at our Executive Search partners, Green Park.

Closing date: Sunday 29th March 2026 at 11:59pm.

We are looking for a warm, organised and proactive Membership and Individual Giving Manager to help us deepen relationships with our members and supporters. This role is central to building a sustainable income base that allows EDS UK to continue providing vital support, information and advocacy for people living with EDS and HSD.

As part of a small team, you’ll enjoy a varied role that blends hands-on delivery with strategic thinking. You’ll lead our membership scheme, grow regular giving, and ensure every supporter feels valued, understood and connected to our mission. You’ll bring empathy, clarity and creativity to supporter communications, recognising the diverse needs of our community.

This is a fantastic opportunity for someone who wants to make a tangible difference every day and help shape the future of EDS UK’s supporter experience.

Operating as a blended role across the Membership and Marketing and Communications teams, this role will support the day-to-day membership and digital communication functions of the NI.

This role is responsible for membership administration and digital communications including processing and onboarding new members to managing ongoing renewals and maintaining the membership database, managing the delivery of Lunch & Learn sessions, Drop-In sessions and a range of themed technical and non-technical webinars, supporting HQ conferences and managing digital communications, member feedback and related marketing activity that underpins effective member engagement.

This role is critical in ensuring that members receive excellent customer service, timely communication, and accurate information about the institute’s services and benefits to support the organisation’s mission to engage and retain members, ensuring they receive value from their membership and are satisfied with their experience.

This is an excellent opportunity for someone with strong organisational, attention to detail, digital and communications skills with proficiency in database management and who enjoys building connections, creating engaging content, turning feedback into action.

Key Responsibilities:

Membership Administration

· Support the renewals process to ensure prompt collection of membership subscriptions including conducting follow-up campaigns to minimise lapsers. 

· Manage correspondence related to the onboarding process including preparing and sending membership welcome emails, and other communications as appropriate.

· Manage the Membership inbox responding to queries and assigning emails to colleagues or others as necessary.

· Support with the administration of Organisational Members including processing new members, issuing invoices and any other tasks as required.

· Assist with the development and implementation of new membership strategies.

· Other tasks to support the Membership and Business Development Director and Membership Manager as necessary.

Member Engagement and Digital Events

· Coordinate and deliver a structured programme of online events, including:

- Lunch & Learn sessions

- Drop-in member forums

- Themed webinar series covering both technical and non-technical topics

· Manage all webinar logistics, including registration, hosting, and post-event communications.

· Work closely with the Communities Officer and regional branches to promote local and regional events.

· Gather and analyse event feedback and attendance data to evaluate engagement levels and member satisfaction.

Digital Marketing & Communications

· Plan and deliver targeted marketing campaigns to promote membership activities, including a monthly member-focused email highlighting benefits such as mentoring, e-learning, and events.

· Create engaging and relevant content for the NI website, newsletters, and social media channels (e.g. LinkedIn).

· Develop promotional materials and manage a central events calendar to ensure consistent and timely communications.

· Monitor the Communications inbox responding to requests and assigning emails to colleagues or others as necessary

· Collaborate with the Membership and Business Development Director and Marketing and Communications Manager to assist with any other membership recruitment initiatives and campaigns as required.

Data Management & Reporting

• Maintain and regularly cleanse the membership database to ensure all records are accurate and up to date relating to membership and marketing.
• Generate and manage Nuclear Future mailing lists as required.
• Produce analytical reports on membership growth, retention, and engagement.
• Collect, analyse, and present member feedback from surveys and event participation.
• Deliver quarterly reports highlighting engagement trends and insights.
• Apply both quantitative and qualitative data to inform and shape future engagement strategies.
• Ensure full compliance with data protection regulations (e.g., GDPR).

Customer Service

· Serve as a point of contact for current and potential members, answering enquiries via phone, email, and online.

· Provide information about membership benefits, policies, and procedures.

· Resolve membership-related issues or concerns in a timely and professional manner.

General

· Liaise with suppliers and partners where needed to deliver promotional or event materials.

· Support other NI operational activities as required.

Experience and Skills

Essential Experience

· 2–3 years’ experience in membership administration, customer service, event co-ordination or marketing or a similar administrative role, ideally within a non-profit, association, or professional membership organisation.

· Proficient in using CRM or membership management systems, including database management, reporting.

· Experience in administering membership or customer renewals processes.

· Ability to deliver high-quality customer service in a professional environment.

· Ability to write compelling promotional copy.

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience using digital engagement and event tools such as Eventbrite, Cvent, Mailchimp, LinkedIn, and Microsoft Teams.

· Confident in handling data, analysing information, and producing clear, accurate reports.

 

Desirable Experience

• Experience in developing and delivering membership recruitment initiatives and campaigns.
• Experience in analysing member feedback and engagement data.
• Experience working with digital design tools such as Canva.
• Experience working with and supporting volunteer networks or regional teams.

Skills

· Strong organisational and multitasking skills, with a proven ability to manage multiple priorities and meet deadlines.

· Excellent written and verbal communication skills, with a high level of attention to detail.

· Proactive and adaptable, able to work effectively both independently and collaboratively as part of a team.

· Strong problem-solving skills, with the ability to handle member enquiries and concerns professionally and diplomatically.

Personal Attributes:

• Strong interpersonal skills and a customer-oriented mindset.
• Ability to remain calm under pressure and manage multiple tasks effectively.
• A proactive approach to problem-solving and initiative to improve processes.
• High degree of professionalism, confidentiality, and ethical standards.

Location

This role will mainly involve remote working, with occasional travel to events, meetings or conferences (approximately one to two days per month).

Reporting to

Membership and Business Development Director and Marketing and Communications Manager

Anticipated interview dates: 27-29 April

The International Alliance of Patients’ Organizations (IAPO) is a unique global non-governmental organisation
representing patient organisations supporting patients and people with lived experience from all regions of the
world across all disease areas.

We are a small, internationally focused team and are seeking a proactive, engaged and organised
Membership Engagement Manager to strengthen and enhance our global membership operations.

We do not have a physical office, so the post holder will work remotely. However, s/he must be based in the
United Kingdom, with the right to work here.

This post is offered on a part-time basis (28 hours per week). While the role is part-time, it carries a significant
level of ownership and requires strong organisational skills, prioritisation capability and the ability to work
autonomously within a small international team.

Role: Membership Administrator
Organisation type: Membership
Salary/rate: £17.54ph
Working arrangements: Hybrid, one day in office (Monday)
Location: London, Monument
Employment type: Temporary ASAP start 3-6 months
Working hours: 35hrs pw

We are seeking a reliable and organised Membership Administrator to provide high-quality administrative support to a professional membership team. The role will focus primarily on supporting assessment processes, including reviewing applications, preparing documentation for assessors and panels, recording assessment outcomes, and responding to candidate enquiries. In addition, you will provide support for general membership administration, such as processing applications, managing records, and assisting with subscriptions and renewals.

Key Responsibilities:
• Review and process candidate applications accurately and efficiently
• Support assessors and panels with documentation, scheduling, and communications
• Record assessment results and update membership records
• Respond to candidate and member enquiries professionally and promptly
• Assist with general membership administration and operational tasks as required

About You:
• Previous administrative experience, ideally within a professional body, membership organisation, or assessment environment
• Strong organisational skills with excellent attention to detail
• Confident using CRM systems and Microsoft Office (Excel and Outlook essential)
• Professional communicator with the ability to handle confidential information
• Able to work independently, as part of a team, and manage competing priorities

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are currently looking for a Membership Marketing Manager to join our Audience Insights team on a full time contract.

The Membership Marketing Manager is part of the Audience Insights & Engagement team within the larger Audiences Division.

This is a pivotal role for a commercially astute, data-driven marketer who is passionate about audience loyalty. You are adept at translating complex data (from CRM, GA4, etc.) into compelling communication strategies that maximise retention, drive recruitment, and deliver significant financial growth for the Southbank Centre. Your compelling communication skills and leadership will ensure effective briefing and collaboration across all internal and external teams. You will be instrumental in achieving our ambitious membership growth target.

Please download the attached Job Description for a full overview of this role's responsibilities. If you are viewing on a job board, please navigate to our webpage to find the original advert.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Community sits at the heart of everything we do.

This role leads our work to connect, support and grow the national craft community through Crafts Council Membership and the Craft UK network.

You will shape spaces where makers, creative businesses and craft champions can connect, learn and thrive. Working closely with colleagues and partners across the sector, you will ensure that our membership programmes respond to the real needs of the craft community and create meaningful opportunities for people to engage with craft.

You will bring strong community instincts, an understanding of the opportunities and challenges facing creative practitioners and small creative businesses, and a passion for the transformative power of craft.

As a senior leader within the organisation, you will guide a talented team to deliver a compelling programme of activity, events and partnerships that strengthen the value of membership, deepen engagement and grow participation.

Through insight, listening and collaboration, you will ensure that our work remains relevant, inclusive and ambitious — supporting makers today while helping shape the future of the craft sector.

Role Focus

This role combines community leadership, programme development and income generation.

You will:

• Build and nurture a thriving national craft community
• Lead the strategic development of Crafts Council Membership and Craft UK
• Grow membership participation, reach and income
• Champion inclusive practice and remove barriers to engagement
• Strengthen the voice and visibility of craft through partnerships and advocacy

Who We’re Looking For

We are looking for someone who is passionate about the craft sector and understands the realities of building a creative career or business.

You will be a natural community builder with the ability to bring people together, build trust and create opportunities for collaboration.

You will also bring:

• Experience developing and growing membership, community or network-based programmes
• Strong understanding of the creative industries or craft sector
• Experience managing teams and supporting colleagues to deliver excellent work
• The ability to develop partnerships and collaborative initiatives
• Confidence working with data and insight to inform strategy and programme development
• Experience delivering programmes or initiatives that generate income or financial sustainability
• A commitment to equity, diversity and inclusion in programme design and delivery

Contract and Hours - Permanent, full-time, 36.25 hours per week. Role to commence from Summer 2026 onwards.

A typical working day is 9.15-5.30pm, including a lunch break (unpaid). We support flexible working and part-time arrangements where it is appropriate for the role.

We promote hybrid working with three days per week worked at our office and gallery for full-time staff, and two days per week office and gallery working for part-time staff.

Wednesday is a whole team office and gallery day when staff meetings take place.

Salary - £39,000 to £50,000 gross per annum, dependent on experience and based on full-time working (pro rata for part-time / annualised working).

Location - Crafts Council Office and Gallery is based on the Pentonville Road in Islington, London, with some hybrid / home working.

Glasgow and surrounding areas

Base salary of £22,222 per annum FTE/Potential earnings including commission of £39,000

Permanent, Part Time (18 hours per week minimum - potential additional hours based on performance)

Closing date: 9th April 2026

Interviews: Run on a per application basis so early applications are encouraged

Are you passionate about conservation and great at connecting with people? Maybe you’re looking for a career path where you can make a genuine impact? We are looking for a dedicated individual to join our team as Membership Recruiter and help grow our community of wildlife supporters!

In this role, you’ll engage with the public at exciting venues and events across Scotland, encouraging people to support wildlife conservation by becoming members of our client.

About our client:

Our client are Scotland’s leading nature conservation charity, and with 1 in 9 species in Scotland at risk of extinction, their work has never been more important.

From major species and landscape restoration projects, to managing their network of wildlife reserves and campaigning for nature, they work for Scotland’s wildlife year-round.

They want to give a voice to nature, but can’t do it without the support of their members.

This role as Membership Recruiter is critical to the success of our work, and for the future of Scotland’s wildlife and wild places.

The Role

Our client are looking for an enthusiastic and highly motivated Membership Recruiter to join their team.

No day is the same for our Membership Recruiters – you will travel around varied, exciting and unique venues throughout Scotland, all within a 1 hour radius of your home base, unless otherwise arranged with your line manager. Your days will be spent managing your own membership stall, actively engaging with the public and inspiring them to become members of the Trust.

Membership recruiters are often the first point of contact for people who are yet to learn about their work. And so, whilst the main part of this role is to recruit new members, our recruitment team also work hard to inspire the public to become as passionate about wildlife as we are. Whilst experience is desirable, we are open to meeting the right fit for our team, and this position comes with direct training, with your fuel and parking costs paid for on top of your salary and commission. You’ll also have your own vehicle provided for business use.

As a member of their recruitment team, you will:

• Actively contribute to our vision of a healthier, wilder, Scotland.
• Attend venues and events as a Membership Recruiter
• Use appropriate communication and sales techniques (with no ‘hard sell’) to encourage members of the public to join the Scottish Wildlife Trust.

The successful candidate will:

• Be an engaging communicator – you can comfortably build rapport with members of the public and colleagues.
• Be a self-starting individual who is confident with lone-working.
• Be well-organised with good administrative skills.
• Have some knowledge of conservation and wildlife in Scotland.
• Hold experience in a customer-facing role such as Direct or Field Sales or Customer Service with experience of working to targets.
• Have the flexibility to work weekends.
• Be comfortable with working outdoors and independently.
• Have a full UK driving licence – there is no requirement to have your own vehicle.

Our client is a passionate employer, proactive about creating a culture of diversity and inclusive workplace that promotes and values equal opportunities for all. Our client welcomes individuals from all networks of life, backgrounds, and experiences.

Job Title: Head of Fundraising & Membership
Reporting to: Director of Development & External Relations 
Responsible for: Line-management of two staff (Development Manager and Stakeholder Relations Officer)
Based: Our Head Office is based in Kensington, London SW7, but we have an agile working policy enabling people to work at another UK location up to 4 days/week. Requests for permanent remote working will be considered and we welcome applications from people based in other parts of the UK.
Terms: Full-time (35 hours per week), Permanent. Requests for part-time or flexible working will be considered
Salary: £46,811 - £57,416 per annum

About Us

The British Science Association (BSA) was founded in 1831 and is a registered charity.

We are creating a future where science is more relevant, representative, and connected to society.

We have ambitious goals to put people at the heart of science.

About the Role

The Head of Fundraising & Membership will be an experienced professional fundraiser responsible for developing and delivering a comprehensive fundraising and membership strategy to grow and diversify sustainable income for the British Science Association across its portfolio of programmes.

A central part of the role will be leading development and delivery of the membership and fundraising strategy for EDIS (Equality, Diversity and Inclusion in Science and Health), a national membership coalition hosted by the British Science Association (BSA) delivered in partnership with the Francis Crick Institute and funded by the Wellcome Trust.

Working closely with the Director of Development & External Relations, Chief Executive and other colleagues across the organisation, the postholder will lead fundraising and business development activity, strengthen BSA supporter engagement, and EDIS organisational member engagement, and help shape resilient income models that support the BSA’s mission to ensure that all of society is included in science.

Key responsibilities

Develop and deliver the BSA’s fundraising strategy

• Develop the BSA’s fundraising strategy, working with key stakeholders, and create an accompanying implementation plan, KPIs and milestones.
• Monitor and report on the delivery of the fundraising strategy to the Senior Management Team and Board.
• Work collaboratively with colleagues across the organisation to support the delivery of the fundraising strategy.

Develop and grow membership of EDIS (Equality, Diversity, and Inclusion in Science and Health)

• Develop and deliver the EDIS membership strategy, including an implementation plan with clear KPIs and milestones
• Work closely with the Head of EDIS and wider EDIS team to develop a compelling and sustainable membership offer and pricing structure (from year 3 of the programme) for current and prospective organisational members .
• Develop and deliver a membership growth plan, and work closely with the EDIS team to oversee member communications, engagement campaigns and retention strategies.
• Work with the Head of EDIS and other colleagues to develop additional earned income streams that complement membership (such as sponsorship or paid-for training).

Lead, support and champion the Development team

• Foster a strong, collaborative team culture for the BSA Development team, reflecting the values of the BSA and of EDIS, and inspiring the team to develop and contribute to the fundraising strategy and the BSA’s and EDIS’ mission and vision.
• Work collaboratively with teams across the BSA, encouraging all teams to support the organisation’s fundraising and income generation activities, as appropriate.
• Deputise for the Director of Development & External Relations, when needed.

Lead on our fundraising activities and donor engagement

• Lead and provide oversight on high-quality applications and bids to corporates, trusts and foundations, statutory sources and other funders, working closely with Development team members and other colleagues.
• Lead the development of high-value strategic partnerships, including multi-year and/or multi-programme partnerships, aligning funder priorities with organisational impact.
• Lead on the BSA’s donor stewardship plans, ensuring timely and effective reporting to funders as well as a strong supporter experience.
• Ensure there is a comprehensive pipeline of funding bids with a clear prospecting plan for the BSA.
• Work closely with the Head of Education and wider team to develop and deliver fundraising approaches that complement earned income for the BSA’s flagship CREST Awards programme.
• Work closely with the Director of Development & External Relations, CEO, Trustees and other colleagues to help build strong relationships with prospective donors and high-profile stakeholders, by providing timely briefings for donor meetings to support senior level engagement.

Develop our processes and systems to allow for effective fundraising and membership

• Lead on our fundraising Customer Relationship Management (CRM), ensuring that fundraising and membership relationships are captured, updated and shared in a timely and consistent way across the organisation.
• Develop compelling cases for support and fundraising collateral, working closely with programmes, communications, policy and other teams across the BSA.
• Ensure that our fundraising complies with the highest fundraising standards, as set out by the Fundraising Regulator, Chartered Institute of Fundraising, Charity Commission of England & Wales, and other relevant bodies.

The successful candidate will have a proven track record in fundraising, including securing significant grants and/or contracts, managing a complex fundraising pipeline and stewarding funders during a partnership and experience in developing and implementing successful supporter/member engagement strategies.

The closing date for applications is Monday 13 April at 12 noon.
First round interviews are due to take place in the week commencing Monday 27 April 2026, with second round interviews taking place on Monday 11 May and Tuesday 12 May 2026.

You will be informed as soon as possible after the application deadline whether you have been selected for interview.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of the British Science Association’s commitment to being a Disability Confident employer, all disabled applicants who meet the ‘essential criteria’ for this vacancy will be offered an interview under our guaranteed interview scheme.

No agencies please.

Key information 

Salary: £50,000 – £55,000 depending on experience (plus benefits) 

Contract: Full time, 12-month fixed term contract, with potential for extension (part-time considered for the right candidate). 

Location: UK based (remote); occasional UK travel for team meetings and events 

Reports to: CEO

Closing date: Tuesday 31 March 5pm

Right to work in the UK required 

About FutureDotNow 

FutureDotNow is a charity uniting business to close the UK workforce’s essential digital skills gap. We are the leading authority on workforce essential digital skills, with hundreds of organisations signed up to the Workforce Digital Skills Charter and direct reach to more than 2 million people. Yet over 22 million working-age adults still lack at least some digital basics. Closing that gap requires coordinated, high-quality delivery at scale. 

FutureDotNow is bringing focus to the digital upskilling needs of working age adults, raising awareness and bringing specificity to the action required whatever sector or role people might work in. We work with business and government to surface and solve systemic issues and provide scalable solutions every organisation can use. 

This new senior role sits at the intersection of marketing, communications and commercial development, owning the propositions, pipelines and channels through which we engage and support businesses. You’ll work closely with our CEO and COO and play a significant role shaping and delivering the organisation’s business model and financial sustainability.

Why this role matters 

This is an exciting time for FutureDotNow as we enter a new phase of growth and delivery. We’re a small but mighty organisation with a reputation for making a difference. Our 5-year strategy is called Routes to 20 million for good reason. That’s the number of people of working age in the UK that don’t currently have all the essential digital skills and we are working to reach them at scale through their employers and other routes.

This new role will own and deliver FutureDotNow’s growth programme, increasing membership numbers, expanding Charter signatories and building a stronger, more diverse funding base. Ultimately, it’s all about action designed to increase the number of business helping people build their essential digital skills. 

You’ll design and deliver strategies to raise awareness of what we call ‘the hidden middle’ among businesses and organisations in the UK. You’ll help businesses see the relevance, inspire them to want to help people of working age build the digital essentials, sell the benefits of being part of the FutureDotNow coalition and provide them with solutions that make doing that as easy as possible. 

Key responsibilities 

This role’s primary focus is developing our member value proposition and driving growth in both membership and Workforce Digital Skills Charter signatories.  

• Charter & Membership Growth. You will design and execute strategies to significantly grow the number of companies who are signatories to the Workforce Digital Skills Charter and / or FutureDotNow members, alongside strategies that retain and engage the existing community.

• Membership management. You’ll own and manage the membership pipeline end-to-end, from inbound interest through to conversion, onboarding and retention. You will drive self-service into our processes so it’s easy for organisations to see the value and sign up as members and charter signatories, minimising the need for calls and meetings. For some organisations that extra bit of hand holding to get them over the line will be necessary and, in these circumstances, you’ll act as the front face of FutureDotNow.

• Member Value Proposition. You will shape and refine our value proposition to members, bringing the features and benefits to life in new and compelling ways that talk to the needs of business in their language. Effectively, you’ll be responsible for ‘productising’ our bank of reports and other resources into tools and solutions and identifying value that may have been overlooked. As part of this, you’ll maintain and develop the FutureDotNow’s training directory so it’s easy for employers to find high-quality training content that already exists.

• Organisational Maturity Framework Mapping. You’ll lead our work to position the Organisational Maturity Framework as a new way for businesses to understand the journey they may be on and position against peers (ideally creating FOMO along the way). You’ll own the first mapping of existing FutureDotNow tools and solutions to the Organisational Maturity Framework, prioritising quick wins that unlock member action, and developing this into a BAU process.

• Members Area. You will lead the strategy and delivery of our Members’ Area on the FutureDotNow website, defining the information architecture and content governance. You’ll use WordPress to add new content and keep existing content up-to-date and relevant. You’ll work closely with our Communications and Campaigns Manager to improve both the UX and value offer of the Member’s Area on our website, working with a third-party web development agency when required. 

• Digital Strategies & Campaigns. You will be responsible for setting digital strategies to engage existing members and grow the pipeline of new members and Charter signatories. You’ll create and deliver digital content and campaigns (website, social, email etc.) that drive membership engagement and growth, working with our Communications and Campaigns Manager. 

• Partner Engagement & Storytelling. You will establish efficient ways to engage with partner businesses and key stakeholders. You will work closely with our Communications and Campaigns Manager to create and deliver content that showcases what works and raises the profile of members, including case studies and other compelling content. 

• Data, Insight & CRM. You’ll own our CRM (HubSpot). You’ll use our CRM data, website analytics and member feedback to manage and enhance our value proposition, track engagement, segment the audience, and drive continuous improvement. This will include setting KPIs and monitoring campaign performance and reporting. 

• Empowering others. We have a significant community of influential organisations and individuals, and you’ll be responsible for developing and delivering content that enables us to work through them, making it easy for them to be advocates and encourage their peers to be part of the FutureDotNow coalition.

Skills, experience & attributes 

We don’t have big budgets to play with, but we do have creative licence, huge energy for our mission and a powerful community of leading businesses on which to draw. So, we’re looking for an experienced growth-minded marketer, a self-starter with bundles of energy, who thinks strategically and can make things happen.

In return, we’ll offer you a brilliant platform to make a huge impact on a mission of national importance, with your work directly shaping national progress on digital skills.

Essential 

• Strong marketing and sales skills, gained in an environment where success was measured by growth, uptake or revenue, not just outputs, (ideally in a coalition, charity, or industry body). 

• Proven ability building acquisition and retention programmes. You’ll love getting to grips with all the content we have available, translating it into user journeys for our members, slicing and dicing it in new ways that speak to business challenges, and using it to create compelling messaging and campaigns. 

• Strong stakeholder management skills including experience owning commercial conversations, influencing decisionmakers and converting interest into commitment. 

• Strong CRM skills - ideally Hubspot as that’s the platform we use - and you’ll be comfortable using web and other analytics to drive improvement. 

• Confident using a content management system (CMS), ideally WordPress to add and maintain website content. 

• Strong end-to-end project delivery skills, including planning and reporting. You’ll be very organised and methodical, able to balance competing priorities and multiple streams of activity.

• You’ll be a clear communicator, adept at turning complex ideas into clear, motivating messages in line with brand voice.

• Experience working with senior leaders from a variety of industries and sectors. 

• And of course you’ll have strong digital capabilities! 

Desirable 

• Experience of HubSpot and WordPress. 

• Experience curating or product managing a content directory or learning catalogue.

• Knowledge of UK digital skills policy and employer led upskilling. 

Mindset & values 

• A self-starter; someone that drives for impact and results at pace. 

• Enjoy working in a small, fast-paced organisation, with evolving priorities. Ambiguity won’t phase you. And because we don’t have big budgets (unless you really knock it out of the park and grow our member numbers even faster than we hope!) you’ll like getting stuck in and making a little go a very long way. 

• Collaborative and purpose driven, relentlessly focused on practical action that drives FutureDotNow’s mission forward and helps employers make progress now.

Equality, diversity & inclusion 

We’re committed to building a team that reflects the diversity of the UK workforce and to creating an inclusive culture where everyone can thrive. If you’re excited by this role but don’t meet 100% of the criteria, we’d still love to hear from you. 

Application Process 

Our application process is designed to be straightforward and proportionate, while giving candidates a clear opportunity to demonstrate their skills. 

• Stage 1: Submit a CV and short cover note outlining your interest in the role and relevant experience. 

• Stage 2: Shortlisted candidates will be invited to a short initial interview. 

• Stage 3: Candidates progressing from the first interview will be asked to complete a short practical task, reflecting the type of work involved in the role. 

• Stage 4: A final shortlist will be invited to a final interview. 

We aim to keep the process clear, fair and respectful of candidates’ time. 

Job purpose

This role serves as a liaison for the BDA’s specialist group, sub-group and branch volunteer communities. Working closely with colleagues across the BDA, the role ensures a high level of support, maintenance and development of the organisation’s member led networks.

The role supports the work of the membership, marketing and communications team to coordinate activity and projects that promote the work of member volunteers and the wider volunteer programme.

In collaboration with the Volunteer Manager, the role supports and coordinates volunteer activity, providing advice, training and guidance to member volunteers as required. It is also responsible for developing, maintaining and managing strong relationships with stakeholders to drive engagement and enhance services for members.

The role acts as essential support to colleagues and works effectively across the MMC team and the wider organisation.

 Job context

 The British Dietetic Association, founded in 1936, is the professional association and trade union for registered dietitians in Great Britain and Northern Ireland. It is the largest organisation of food and nutrition professionals with almost 10,000 members.

The Membership, Marketing and Communications Team delivers and maintains responsive

member services and excellent communications to engage with our membership community in person and through both digital and print media. The organisation has a motivated and engaged network of high-performing member volunteers within our specialist groups and branches and a well-established volunteer programme, which we wish to continue to grow and develop.

All staff uphold the values of the Association (Professional, Dynamic, and Innovative) and represent the profession and the Association to stakeholders

 Key areas of responsibility

Volunteer support and coordination

• Act as an internal contact for BDA specialist groups, sub-groups and branches, liaising with colleagues across the BDA to ensure the effective delivery of volunteer services.
• Serve as a main point of contact for the BDA’s regional branch network, which provides CPD and networking opportunities for members and other attendees at a local level.
• Provide advice, support and guidance to BDA specialist group and branch volunteers as required.
• Work with the events team to support the delivery of group and branch meetings and events (in-person and virtual), ensuring appropriate technical support and platforms are in place.
• Work collaboratively across BDA staff teams, specialist groups and branches to ensure members receive high-quality services, resources, events and information through appropriate communication channels.
• Support volunteer recruitment activity and deliver inductions for volunteers.
• Maintain regular and proactive engagement with committee leaders to strengthen links between volunteers, the BDA office team and other groups or branches.
• Attend group and branch meetings and events as required, representing the BDA.
• Build strong internal relationships to stay informed of policy, practice, education developments and key organisational priorities, helping to align volunteer activity with wider BDA work.
• Work with the Volunteer Team to ensure groups and branches operate within BDA policies, governance, financial and legal frameworks, and are supported to meet governance requirements.
• Support groups and branches to develop relationships with relevant internal and external stakeholders.

Resource, governance and development

• Work with the Volunteer Team and wider BDA team to develop and deliver new services, benefits and resources for the group and branch network.
• Support the identification, development and delivery of education and continuing professional development opportunities for member volunteers.
• Apply volunteering best practice to develop, review and maintain policies, guidance and tools related to volunteering.
• Support the Events and Volunteer Teams to deliver the BDA’s annual volunteer support day.
• Assist the Volunteer Team in providing governance advice and support to member volunteers, including developing and maintaining effective processes.

Communications

• Manage, and support the wider membership, marketing and communication team, to deliver volunteer communications channels by:
  • Developing and coordinating content, opportunities and contributions for our regular Volunteer Ezine.
  • Facilitate regular volunteer networking.
  • Update content and develop content for the volunteer hub.
  • Develop and coordinate content relating to volunteers, groups and branches for social media.
  • Support internal communications and updates.
  • Manage the volunteer inbox and responding to member queries as required.

 General

·       Act as an effective member of the Membership, Marketing and Communications team, contributing to team-wide campaigns and projects.

· Contribute to BDA office projects that support the organisation’s strategic and business plans.

· Travel as required to meet members, volunteers and other stakeholders.

· Undertake other duties as required.

· Comply with all relevant BDA policies and procedures.

Role Dimensions

Knowledge

This role requires specialist, advanced experience and knowledge, with a thorough understanding of volunteer management, governance and engagement, all of which are essential to the successful delivery of the role. It also requires advanced knowledge of BDA policies, governance and financial frameworks, alongside a strong understanding of the legal frameworks relating to volunteering.

Work Complexity and Judgement

This role supports the delivery of work across multiple business functions by communicating group and branch activity and initiatives. The work requires discretion, tact, strong interpersonal skills and effective stakeholder engagement. The role often involves managing complex situations and exercising sound judgement, frequently at short notice and in the presence of members, with issues and queries escalated to the Volunteer Manager as appropriate.

 

Impact on reputational risk

This role involves working closely with volunteers, members and internal stakeholders, representing the BDA in a professional manner. The postholder is expected to build and maintain appropriate internal relationships at all levels, managing the organisation’s reputation and exercising sound judgement in assessing and mitigating risk.

People management and leadership

This role is responsible for coordinating and supervising volunteers and plays a pivotal role in managing staff engagement with the volunteer network.

About the College
The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices.

The College is a charity with over 13000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK.
The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology.
Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care.

About you
You are a highly organised and financially astute Membership & Finance Manager with strong experience in managing membership operations, subscription income, financial controls and CRM driven processes.
This candidate thrives in environments undergoing systems change, is confident in reconciling complex income streams, and demonstrates excellent attention to detail. They bring a calm, analytical approach to problem solving and deliver a high standard of customer service to internal and external stakeholders

The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College.

We reserve the right to close the position early if we receive enough suitable applications.

Shape how an entire sector communicates

At Norfolk Care Association (NorCA), we represent adult social care providers across Norfolk and Waveney, ensuring their voices are heard across the NHS, local authorities, and wider system.

We’re looking for a Marketing & Communications Officer to take ownership of our communications, grow our membership, and deliver events that connect and influence the sector.

Why this role matters

This isn’t just a marketing job. You’ll play a key role in:

• How an entire sector hears critical information
• How providers connect, collaborate, and feel supported
• How NorCA grows its membership, sponsors and influence

If you enjoy creating content with a social purpose, and want to continuously improve, test what works, and engage a range of different audiences, this is an opportunity to shape how an entire sector communicates.

What you’ll be doing

• Leading multi-channel communications (email, social, website)
• Create compelling content – from policy briefings to awards campaigns
• Grow membership and sponsorship income
• Plan and deliver events (both online & in-person)
• Use data and insights to improve engagement and reach

What we’re looking for

• Experience in marketing, communications, or content roles
• Strong copywriting skills and ability to adapt tone for different audiences
• Experience using data/analytics to improve performance
• Ability to manage multiple priorities in a small team

Why join NorCA?

• Play a visible role in shaping how adult social care is represented locally
• Work directly with senior leaders across the NHS and local authorities
• Take real ownership in a small team where your work has immediate impact
• Develop a broad skillset across communications, engagement, and delivery
• Flexible, supportive hybrid working