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Top job
Blind Veterans UK, Remote
£30,500 - £34,330.2 per year (depending on location & experience)
Posted today Quick Apply
Top job
Reset Communities and Refugees, Remote
£45,000 per year
This is a key senior role within the Reset Team. You will lead our organisational operations across our organisation.
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Peaches Womb Cancer Trust, Remote
£30,000 FTE
Seeking an experienced and enthusiastic individual to join Peaches Womb Cancer Trust as Fundraising and Operations Manager
Posted 6 days ago Quick Apply
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MapAction, Remote
£38,850 per year
It’s a great time to join MapAction. We have a new strategy, and our work is more relevant, impactful and needed than ever.
Posted 1 day ago

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Understanding Recruitment Ltd, Remote
£43,000 - £44,000 per year
Posted 2 weeks ago Quick Apply
Overcoming Multiple Sclerosis, Remote
£38,000 - £40,000 per year
Seeking an experienced individual to optimise the right digital products which will make a difference to our community of people with MS
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Closing in 6 days
Teenage Cancer Trust, Remote
£32,160 per annum
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Cancer Research UK, Cardiff, Cardiff (On-site)
£29,500 - £32,500 per year
Posted 1 day ago
MOVE Europe, Remote
£32,000 - £34,000 per year
Join us at MOVE Europe in our 25th year of enabling disabled young people to learn independence through movement.
Posted 4 days ago Quick Apply
Dementia Carers Count, Remote
£34,000 per year FTE - (£20,400 for 21 hours/week)
Flexible and remote role, for an experienced HR manager to work across the organisation. Supporting those who care for someone with Dementia
Posted 5 days ago Quick Apply
Closing today at 23:30
T1International, Remote
£35,000 - £52,000 per year
Seeking an experienced project manager to support our global advocates as they carry out plans to improve the lives of people with diabetes.
Posted 2 weeks ago
Page 1 of 3
£30,500 - £34,330.2 per year (depending on location & experience)
Permanent, Full-time
Job description

35 hours per week
Home based with some travel to Blind Veterans UK Offices

Blind Veterans UK helps ex-Service men and women of every generation rebuild their lives after sight loss. Since 1915 we’ve provided rehabilitation, training, practical advice and emotional support to tens of thousands of blind veterans.  We believe every blind veteran should be able to lead the life they choose. We’re here to help veterans of every generation overcome sight loss.

We have an interesting opportunity for a resourceful and enthusiastic individual who has substantial experience in providing and delivering high standards of customer care, ideally within the charity sector.

This role will be responsible for the leadership and line management of the Supporter Care team and for ensuring excellent customer experience with our supporters and the public. The post holder will contribute towards developing and managing processes in a ‘one stop’ enquiry service for members, supporters and the public in order to ensure all engagement administration opportunities and supporter contributions to Blind Veterans UK are maximised.

Working as part of a small team that champions an excellent customer experience, the post holder will have:

  • Excellent interpersonal and communication skills to influence decision making by others, this will include colleagues across the organisation, partners, supporters, members, and applicants
  • Experience of using large and complex supporter/customer databases and able to report on KPIs and produce evaluation, analysis, and reports, where required.
  • Evaluation and analytical skills to be able to review and make recommendations for changes in processes and procedures.
  • Ensure the security and confidentiality of donations and data, complying with General Data Protection compliance and charity law.

In return we offer competitive conditions of service and a conducive environment to excel and develop.

To apply, please send your up to date CV and Supporting Statement of not more than 500 words to our recruitment email address outlining how your knowledge, skills and experience meet the person specification.

Closing Date:  Wednesday 20 July 2022 at 12 midday

Interview date: week commencing 1 August 2022

Please note only applicants who submit a CV with a supporting statement will be considered.

Should we receive a high volume of interest, we may close applications for this vacancy before the deadline, so you are advised to express your interest as soon as possible.

Due to the high number of enquiries and applications we receive for our vacancies we don't acknowledge each one - if you haven't heard from us within a week of the closing date, please assume that we won't be inviting you for an interview. You are, of course, welcome to try again if a suitable post comes up. We are unable to provide feedback to candidates not shortlisted for interview.

Application resources
More about Blind Veterans UK

We are here to support anyone who has served in the Armed Forces, or who has done National Service, and who is now living with significant sigh... Read more

Posted on: 06 July 2022
Closing date: 20 July 2022 at 12:00
Tags: Advice, Information,Fundraising

The client requests no contact from agencies or media sales.