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West Midlands (On-site)
Birmingham, West Midlands
Greater Manchester
Manchester, Greater Manchester
£24,500 pro rata
Full-time
Permanent
Job description
Support Team Coordinator
Do you have experience in an administrative, support or coordination role?
Join the new national Support Team! We’re looking for a proactive and organised Support Team Coordinator in this remote working role.
Position: Support Team Coordinator
Location: Remote (required to travel to Manchester/Birmingham for regular meetings - travel paid)
Hours: Full-time is 35 hours per week (part time considered at 28-35 hours per week but must include Tuesdays and Fridays)
Salary: £24,500 pro rata
Contract: Permanent
Close Date: 9am, 2nd February. Successful candidates will be contacted by 9th February.
First Interviews: 12th February / Online
Second Interviews: 13th February / Online (this is a short, informal chat with some of the team) with the final decision being made by 16th February.
About the Role
This role will be part of the team delivering the day-to-day support function, ensuring clients receive a responsive, high-quality experience. You will be the first point of contact for incoming support enquiries, coordinating responses across the business and assisting with internal administrative tasks for the Training and Implementation Specialists. This role is ideal for someone who thrives on improving systems and enjoys cross-team collaboration and hands-on delivery in a fast-moving, values-driven environment.
Key areas of responsibility include:
- Client Support
- Coordination & Administration
- Process & Service Improvement
About You
We're looking for someone who is naturally organised, genuinely enjoys solving problems, and thrives on making systems work better. Someone who can handle multiple priorities with calm efficiency while staying focused on the people behind every enquiry. Your ability to coordinate across teams, be comfortable using different software and follow things through to completion will be essential.
You will have:
- Experience in an administrative, support or coordination role
- Strong organisational skills with the ability to juggle multiple priorities
- Excellent written and verbal communication
- Comfortable using software, ideally including Salesforce or similar CRM
- Proactive and solution focused; takes initiative to solve problems and follows through to completion
- High attention to detail and accuracy.
And in return, you have the chance to shape a brand-new function in a values-driven, employee-owned social enterprise. You'll work with supportive colleagues who care about doing things well, and you'll see the direct impact of your work on organisations making a real difference in people's lives.
If you’re reading this wondering ‘is it really for me?’ or ‘I don’t quite meet all of the criteria’, then please get in touch to ask some questions or consider applying anyway. We know that some people are less likely to apply for jobs unless they believe they can perform every task. We are most interested in finding the best candidate for the job, and we know that candidate may come from a less traditional background.
About the Organisation
Join an employee-owned values-based Social Enterprise with a vision of a society in which people are enabled to thrive. As an employee-owned organisation all employees are engaged in the development of the business through a Trust Board, helping homelessness, health, and social care providers improve services by creating engaging visual tools and promoting collaborative ways of working.
Benefits include:
- Laptop and mobile phone provided for work purposes
- Open to flexible working arrangements
- Cash health plan
- Generous pension scheme
- Employee assistance programme
- Cycle to Work scheme
- 25 days’ annual leave plus bank holidays (pro-rated for part-time) & additional days at Christmas (increasing to 30 days with long service)
- Enhanced parental leave and carer’s leave
- Paid volunteering time
- Opportunities for personal development
The organisation is committed to creating a happy, healthy, purposeful work environment in which everyone is supported and empowered to do their best work. We strongly encourage candidates of diverse backgrounds and identities to apply. Each new employee is an opportunity to bring in a unique perspective and strengthen the team, so they are always eager to further diversify the organisation.
You may have experience in areas such as Admin, Administration, Administrator, Support Coordinator, Coordinator, Team Support Admin, Team Support Administration, Team Support Administrator, Support Team, Team Support, Support Admin, Support Administration, Support Administrator.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Posted by
Posted on: 20 January 2026
Closing date: 02 February 2026 at 09:00
Job ref: 8063
Tags: Administration, IT, Project Management, Business Development, Customer Service, Education
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Remote
£27,435 per year
Part-time (21 hours per week)
Contract (fixed term contract until 30 September 2026)
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Support Coordinator
We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in the North Lincolnshire area.
This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.
Position: S11333 Stroke Support Coordinator
Location: Home-based, North Lincolnshire. However, frequent travel will be required as part of this role (this will include the need for regular home visits and may include team meetings or other work-related meetings)
Hours: Part-time, 21 hours per week
Salary: Circa £16,400 per annum (FTE circa £27,435 per annum)
Contract: This is a fixed term contract until 30 September 2026, covering an internal secondment.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 25 January 2026
Interview Date: Week commencing 9 and 12 February 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.
Reporting to the Stroke Service Delivery Coach, the Stroke Support Coordinator will:
- Making introductory calls to stroke survivors and carers, identifying their needs and their desired support pathway through the service.
- Delivering an effective service in line with case management principles ensuring that confidential and accurate records are kept on the CRM database.
- Organise and deliver community engagement activities such as awareness events and service presentations to promote the service and raise awareness of stroke and its risk factors
- Provide personalised information, advice and support using a person-centred approach through a variety of contact methods including home visits.
- Working collaboratively with other professionals and organisations involved in the care of stroke survivors and carers to ensure the best possible support is provided throughout the stroke pathway.
About You
The post holder will have experience/background in:
- Providing person centred support.
- Working to improve outcomes for individuals/communities
- Using technology and IT systems to support your work and keep timely, accurate records.
- Working collaboratively with other professionals in a variety of settings.
- Delivering presentations and organising local events
This role requires regular travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Posted by
Posted on: 08 January 2026
Closing date: 25 January 2026 at 23:30
Job ref: 8027
Tags: Advice / Information, Social Care / Development, Training / Learning, Volunteering Management, Customer Service, Care Management, Health / Medical, Wellbeing, Social / Support Work
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