Support service manager jobs in thornton cleveleys, lancashire

Be part of a team that changes and saves lives. Design and deliver creative events that support military families caring for injured loved ones.

This is a demanding but deeply rewarding role that combines service delivery, engagement, and emotional resilience. As Events & Engagement Officer, you will work closely with our Operational Support Team to design and deliver a varied programme of online and in-person events. These will support the wellbeing of our Members (adult family members of injured veterans and serving personnel), reduce isolation, and build understanding of the challenges faced by military families.

The Ripple Pond is a UK-wide charity that supports the adult family members of physically or psychologically injured Armed Forces personnel and veterans. We provide peer support, structured guidance, and signposting to improve wellbeing and reduce isolation for families who often carry complex emotional burdens in silence. Our work is rooted in lived experience and built on a foundation of inclusion, compassion, and community.

The Operational Support Team lies at the heart of our frontline service. It delivers one-to-one support, coordinates safeguarding and triage, and ensures Members are connected to the right pathways at the right time. It is a trauma-informed, emotionally intelligent team that works with care and professionalism, ensuring that no one caring for an injured veteran or serviceperson feels alone.

You will start your time with The Ripple Pond by embedding into the Operations Team for approximately two months. This will give you a firm grounding in the lived experiences of our Members and ensure you’re fully trained to act as Duty Officer. As Duty Officer, you’ll receive and respond to referrals and enquiries, complete needs assessments, carry out risk assessments, and navigate Members to appropriate internal or external support. This may involve responding to distressing and traumatic situations, including domestic abuse, suicidal ideation, addiction, and other complex issues. You will also be expected to attend (online) multi-agency meetings.

This role requires emotional resilience, sound judgment, and exceptional communication skills. You will need to work flexibly, including some evenings and occasional weekends, and travel to a limited number of face-to-face events and meetings throughout the year. In return, you will be part of a supportive, values-driven team making a real and lasting difference to people’s lives.

Key Responsibilities

• Working with your colleagues to design and deliver an engaging and inclusive programme of digital and in-person events that support Member wellbeing, build confidence, reduce isolation, and encourage peer connection.

• Co-develop activities such as themed discussion groups, creative and recreational workshops (e.g. book clubs, craft groups, quiz nights, art workshops, journaling, fitness, etc.), and skill-building sessions.

• Plan and lead external engagement sessions for professionals and stakeholders to improve understanding of the Armed Forces family experience.

• Manage the full event cycle, from concept and scheduling to promotion, delivery, and evaluation.

• Work closely with the Operational Support Team to ensure all activities reflect Member needs and organisational aims.

• Act as Duty Officer on a rota basis, including during periods of staff leave or absence. This includes responding to new enquiries, completing needs and risk assessments, and triaging Members into appropriate pathways of support.

• Respond sensitively to Members disclosing trauma or distress and act in line with our safeguarding and escalation procedures.

• Attend virtual joint-agency meetings when required to support Members or represent the charity.

• Use digital tools to promote and deliver content (e.g. Zoom, Canva, Transpond, Eventbrite, CRM systems).

• Collect and evaluate Member feedback to help refine services and contribute to reporting and development work.

• Support cross-organisational projects and team-wide initiatives as needed.

Terms and Conditions

• Hours: Part-time, 21 hours per week

• Schedule: Three days per week, 9 am to 5 pm (1-hour unpaid lunch break)

• Flexibility: Some evenings and occasional weekends will be required to support Member activities or represent the charity. Time Off In Lieu (TOIL) will be provided

• Contract: Fixed-term, 18 months (extension subject to funding)

• Location: Home-based

• Travel:
  ˃ Expectation to attend up to 8 in-person events or meetings per year
  ˃ All travel time and reasonable expenses are reimbursed
  ˃ Depending on your location, some travel may involve overnight stays, which the charity will fully fund
  ˃ The ability and willingness to travel and stay overnight is essential

Person Specification

Essential

• Experience designing and delivering events (in-person or online)

• Strong interpersonal skills with empathy and emotional resilience

• Excellent written and verbal communication

• Ability to manage sensitive conversations and disclosures appropriately

• Familiarity with digital tools (e.g. Zoom, Canva, Eventbrite, CRM systems)

• Excellent organisational and time management skills

• Ability to work flexibly, independently, and as part of a team

• Commitment to safeguarding, confidentiality, and person-centred support

• Demonstrates emotional resilience and works confidently with individuals facing trauma, distress, or complex challenges

• Maintains strong professional boundaries and self-awareness, with a clear understanding of when to seek support

• Manages workload effectively under pressure, staying focused and prioritising in emotionally demanding situations

• Shows a consistent commitment to personal wellbeing and self-care when working in high-pressure or emotionally complex environments

Desirable

• Knowledge of or lived experience within the Armed Forces or veteran families

• Experience working in the charity sector

• Familiarity with trauma-informed approaches or peer-led initiatives

Other

• Full UK driving licence and access to a roadworthy, insured vehicle

• Willingness to travel across the UK and stay overnight where required

• Commitment to professional development and learning

Benefits

• 30 days annual leave (pro rata) plus your birthday off

• 6% employer contribution to your workplace pension scheme

• Access to an Employee Assistance Programme offering:
  ˃ Discounts and rewards on popular brands
  ˃ Free access to fitness and wellbeing apps
  ˃ Free legal, financial, and family advice

Operation Christmas Child UK (OCC) has implemented a strategic volunteer ministry, investing in teams of volunteers who will multiply themselves and hugely extend the reach of OCC’s mission.

OCC is the world’s largest shoebox appeal where Samaritan’s Purse, together with local churches here and overseas, distributes from the UK 1/4 million gift-filled shoeboxes annually to children in need overseas and in so doing demonstrates God’s love in a tangible way while sharing the Good News of Jesus Christ.

A resourceful and energetic Regional Manager is needed to recruit, select, equip, and lead teams of volunteers throughout the 32 London boroughs.

You will be passionate about developing others towards highly effective ministry, teamwork and increased personal competency.

You will also directly engage churches to participate in OCC in areas not yet covered by Connect volunteers. A special opportunity will be engaging London churches that have partnered with our sister ministry, Billy Graham Evangelistic Association for the June 2025 God Loves You Tour London.

You will be confident to take initiative with people and projects and also have good administrative and organisational skills. You will also enjoy envisioning the numerous volunteers who participate in the OCC shoebox appeal each year.

You will enthusiastically support the Christian purposes of OCC and Samaritan’s Purse and be committed to the value of well-equipped volunteers and to developing them further. Candidates will have proven people and project management and administrative experience in the workplace and be educated to A levels or ideally Degree level.

This role is based in region, and so prospective candidates should currently live in the region and provide their own transport for which defined expenses will be paid.

In accordance with the Equality Act of 2010 and due to both the nature and context of the role there is an ‘occupational requirement’ for the post holder to be a committed Christian. The job holder should be committed to the purpose of Samaritan’s Purse and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support and contribute to its Christian ethos.

Bipolar is a severe mental health condition, characterised by extreme mood changes that range from manic highs to suicidal lows, affecting 2% of the UK population, and we are seeking a candidate who can work as part of our developing engagement in research, alongside our dedicated team of staff and volunteers in realising our ambition of making a far reaching and meaningful difference to the everyday lives of those impacted by Bipolar.

The Postdoctoral Research Manager will assist the Director of Research in running Bipolar UK’s Research Division:

• working with the charity and its multiple partner projects and collaborators to deliver on our current research commitments
• to develop the long-term sustainability of the Bipolar UK Research Division

This is an exciting role which will combine overseeing and managing existing and prospective research partnerships with research teams around the country and world, and taking part in the development of Bipolar UK-led research.

Current research partners include teams at UCL, Oxford, Cardiff and the GW4 Alliance, Swansea, King’s College London, Manchester, Birmingham, Newcastle, Lancaster, Liverpool, together with international organisations such as The Global Bipolar Cohort and the International Society for Bipolar Disorders. Our aim at Bipolar UK is to integrate research into the charity in a way which combines more traditional elements of facilitating lived experience involvement alongside actively contributing to and directing research. We are also striving to increase awareness of bipolar and to campaign for more bipolar-specific research, addressing the ‘bipolar gap’ within research and services.

Bipolar UK is very much a user-driven organisation. Approximately one-third of our staff, including our Director of Research, have lived experience of bipolar themselves, while many more have lived experience through family or close friends. Although lived experience is not essential for this role, we especially welcome applications from those with lived experience of bipolar and will expect anyone who takes on this role to have insight into the needs and priorities of the bipolar community, and a commitment to undertaking research which focuses on bipolar.

Bipolar UK is a warm and supportive working environment. The charity has a strong commitment to sustainable working practices and the well-being of its staff.Initially this role is for 2 years. However, research at Bipolar UK is expanding fast and it is highly likely that it will be possible to extend the role beyond this period, dependent upon new funding.

We are looking for someone who is committed to mental health and bipolar research in a way which reflects the priorities of the bipolar community both in the UK and worldwide, understands co-production with people who share lived experience and can explore diverse types of research questions and methodologies and working with a diverse range of researchers and research projects.

For full recruitment pack and how to apply please refer to the job pack attached below.

For questions before application please email research'at'bipolaruk'dot'org.

We are looking for a Development Manager to lead TortureID into the next stage of its organisational development.  This is an exciting opportunity to play a vital role in a dynamic human rights charity, working across the asylum and health sectors.

Please visit our website, download our Advert and the Person Specification and Job Description to find out more about TortureID and the Development Manager role.  If you would like an informal discussion about the role before applying, please get in touch.

We’re looking for a Carer Assessment Service Manager to lead our countywide team in delivering statutory and preventative assessments in line with the Care Act 2014. You’ll provide leadership and day-to-day support to your team, oversee assessment allocations, and manage referrals through our internal CRM and West Sussex County Council’s systems.

You’ll also deliver staff supervisions, attend management and partner meetings, contribute to training, and support service development projects. A key part of the role involves quality assurance, trend analysis, report writing for senior leaders and commissioners, and managing assessment processes and budgets. You’ll stay up to date with Care Act legislation, ensure staff are trained accordingly, and take part in the duty manager rota to provide out-of-hours support and safeguard service continuity.

The role is mainly remote / homeworking with the expectation that you may need to travel on occasion to in-person meetings and training across the county. This role would therefore suit those located in, or close to, West Sussex.

Job Role

• Lead the specialist, countywide Carer Assessment team to deliver best value, high quality statutory and preventative carer assessments and ensure that outcomes are compliant with the Care Act 2014.
• Work with Heads of Service to grow and develop services including identifying gaps, managing risks and demand, proactively seeking opportunities, increasing the digital offer and supporting funding bids to respond to changing needs.
• Develop, deliver and monitor the Carer Assessment Team delivery plan, aligning to CSWS’s strategy ensuring all KPIs are met and a high-quality service is provided to carers.
• Be a proactive member of the Operational Managers Team to develop services, promoting collaboration with your teams, build internal relationships and encourage team to share good practice and work collaboratively with the wider staff group.

Employee Benefits

• Healthcare and Employee Assistance Programme with perks and discounts.
• Holidays 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
• Flexible hours available to help work around your commitments.
• Remote/Hybrid working with occasional visits to our offices or venues in West Sussex.
• Team of kind and caring colleagues.

Before you keep reading

Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!

Our Culture and Diversity

At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.

We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. At Carers Support West Sussex, we value everyone's unique history. Our doors are open to individuals of all races, religions or beliefs, abilities, ages, nationalities or citizenships, ethnic origins, marital, domestic or civil partnership statuses, sexes, sexual orientations, family structures, and gender identities. 

The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. 

Values we are looking for in Candidate

We are focused, putting carers at the heart of everything we do.

We act together, working with and for carers, the communities they live in and the people that can make a difference to them.

We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

We are committed to behaviours that support:

Quality – the highest practical level we can reach in outcomes, learning and behaviour

Inclusivity – respecting people, cultures, and organisations

Caring – improving quality of life and influencing behaviour change

Integrity – operating with honesty and reliability

Loyalty – long-term committed partnerships and co-operation

Innovation – driving our service development and our will to succeed

If you are still unsure if our organisation is a good fit, have a look at our Good Place to Work page and the results of our recent engagement survey. We can't wait to hear from you! 

Interview Date: 7 July 2025.

Disclaimers

Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.

Join Dementia UK as a Academy Learning Support Officer and be part of a team dedicated to improving the lives of families affected by dementia through the learning and development of Admiral Nurses.

Working closely with the Admiral Nurse Academy Support Manager and wider team, you will play a key role in supporting the delivery of high-quality learning opportunities through our learning management system, Blackboard. This includes assisting the Virtual Learning Environment Design Officer in designing and building online courses and modules, supporting with storyboarding, content organisation and the development of interactive activities. You will use digital tools such as Articulate, Vyond and Padlet to help create engaging, accessible e-learning materials. You will also contribute to planning and progress meetings with the Academy team and subject matter experts.

You will help maintain our external-facing Dementia UK Academy platform, currently in development, by managing content updates, registrations, learner queries and event support. As first-line support for learners, you will also troubleshoot basic technical issues.

In addition, you will provide administrative support to ensure the smooth delivery of Admiral Nurse Academy activities such as webinars, masterclasses and both internal and external online events. This will include assisting with scheduling, coordinating logistics, updating project trackers and communicating with Admiral Nurses, learners and key stakeholders.

To succeed in this role, you will have experience supporting the design and delivery of online learning content, with a good working knowledge of platforms such as Blackboard and digital tools including Articulate, Padlet and Vyond. You will be confident working collaboratively with both internal teams and external stakeholders and have project coordination or management skills, along with the ability to use or a willingness to learn project management software.

If this sounds like you, join us in making a difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact the recrutiment team.

This role will be subject to a Basic DBS check.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Homeless Link are seeking a Senior Policy Manager to join our Social Change directorate which leads the policy influencing and thought leadership activities within the homelessness sector and beyond.

Homeless Link is the national membership charity for frontline homeless agencies in England. With more than 750 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.

The policy team works to ensure we represent the voice of our members across all our strategic influencing. This is a dynamic role in which you’ll oversee policy activity, build relationships with our members, service providers, local authorities, civil servants, parliamentarians, and other key strategic stakeholders, and drive forward the visibility and impact of our policy work. You will be responsible for line managing the Policy Managers alongside the development and advancing of our policy positions. You will work across the team and with colleagues across the organisation to support the delivery of influencing campaigns and activity. This role is pivotal to achieving our vision of ending homelessness.

The successful candidate will be an excellent project manager, have strong communication and relationship building skills, experience in policy development, and knowledge of the current policy context in relation to homelessness. If you want to be at the forefront of change – this is the right job for you.  Visit our website for full details of the role and how to apply.

We are actively seeking to increase our diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability. 

To develop and deliver the charity’s policy and campaigning strategy and the charity’s programme of health projects to ensure the charity achieves its key objectives.  To build engagement with the NHS, Department of Health, Parliamentarians, policy makers, think tanks, charity and patient groups to develop and deliver our campaigning strategy.  Build engagement with HCP networks and related organisations to inform and support delivery of our health information work.

To be the owner and primary point of contact for FBC’s health policy and campaigning activities, working closely with the CEO to represent the interests of the charity with decision-making bodies such as UK government and Parliament, NHS, devolved health and social care bodies and other stakeholders.  The postholder will Influence key decision makers, collaborate in initiatives and comment on policy decisions to press for higher levels of research funding, organisational changes to drive earlier diagnosis and improvements in patient experience.

The post holder will have the ability to meld impactful campaigning, political astuteness and evidence-based policymaking to drive change with demonstrable sensitivity to health inequalities and other issues that affect bladder cancer patients and their families.

They will be organised and will be able to manage several tasks at once, meeting strict deadlines.

South West Advocacy Network supports and empowers people to have a voice, by ensuring access to quality, independent advocacy. We believe that everyone has the right to be heard & respected, the right to choice in decisions about themselves and the right to be safe.

Service Managers are responsible for their services meeting targets and delivering on contract requirements, including providing the data required for contract and organisational monitoring.
The Service Manager role assumes responsibility for all aspects of SWAN’s West Berkshire statutory advocacy services. This includes IMCA, Paid Rep, Care Act and IMHA. Our Service Manager is also responsible for the delivery of SWAN’s social value projects in West Berkshire.
The role requires a positive approach and a high degree of personal responsibility. The Service Manager is responsible for the West Berkshire team’s performance. Service Managers are experienced and inspirational leaders. You will be working remotely, but within easy commuting distance of West Berkshire.  They have, or are willing to work towards, a level 5 management qualification.
The post is subject to 2 references including previous employer, evidence of right to work in the UK and an enhanced DBS check.

FTE salary is £31,602.88 - £34,533.32 (actual £25,623.97 - ££27,999.99) and the lower salary will be paid to new starters unless they hold the relevant qualifications.

Are you a finance/ operations professional with knowledge of the charitable sector? Are you looking for part time, flexible hours with the option to work from home? Would you like an interesting and varied role with friendly and supportive colleagues? If so this could be the role for you.

We are looking for someone to lead the governance, financial and operational management functions of a small charity that helps philanthropists manage their charitable giving.

About us

The Charity Service helps major donors to successfully manage their charitable giving. Our core services include Donor-Advised Funds (DAFs) and strategic philanthropy advice. We also manage our own Greater Manchester Grants Programme.

The role

The Finance and Operations Manager will oversee the charity’s back-office functions, ensuring that the charity meets the highest standards of governance and management and that the charity’s philanthropy services are delivered efficiently and effectively.

The key responsibilities of the role are:

• Providing the accounting and financial management function for the charity.
• Overseeing the management of the charity’s portfolio of investments, including expanding the range of investment options for our DAFs.
• Managing the human resource function.
• Managing the governance function for the charity and supporting the Board of Trustees to govern the charity effectively.

 About you

To apply, you'll need to be able to clearly demonstrate:

• An understanding of the charity regulatory environment.
• Financial management and accounting experience.
• Experience in using accounting software.
• Good communication skills, including excellent report-writing skills.
• A high level of competency in Word, Excel and PowerPoint.
• An ability to work remotely under own initiative and manage time effectively.
• Committed to equality, diversity and inclusion.

Location

Our team are based remotely with some travel to central Manchester. For the Finance and Operations Manager role, you will be required to travel to Manchester to attend in-person trustees’ meetings every quarter.

Benefits

We are committed to providing our employees with a supportive and engaging environment. We offer:-

• Flexible working arrangements that allow you to adapt your working hours to fit alongside family and other life commitments.
• Ongoing professional development and training opportunities.
• A standard 35-hour working week for full-time positions.
• 25 days holiday entitlement, plus the usual public bank holidays in England and Wales for full-time positions (pro-rated for part-time positions).
• Additional leave between Christmas and New Year
• 5% employer pension contribution (with 5% employee contribution).

Our values

The Charity Service is an independent not-for-profit charity driven by our mission and values. We believe in philanthropy that supports charities to achieve their mission, builds strong, open and trusting relationships, and respects and values diversity.

We know that diverse teams make better decisions, and are more creative and stimulating to work in. We aim to foster an inclusive working environment where every individual, regardless of background, feels valued and empowered to contribute.

Application resources

Full job description and person specification attached.

How to Apply

If you are excited by this role and have the relevant skills and experience to apply, we would be delighted to hear from you.

Please apply via the Charity Job website, sending us a copy of your CV with a short covering letter showing how you meet the person specification.

Application deadline: Thursday 10th July

Interviews: Interviews will be held in Manchester on Wednesday 23rd July

Every day, the TSA’s small support and information team make a real difference to people affected by the rare genetic condition Tuberous Sclerosis Complex (TSC) and their loved ones. In this vital role, you will help to maintain our high support standards at the TSA, including through operating on the TSA Support Line, developing content for a wide range of platforms and needs, and occasionally attending virtual and in-person TSA events.

You'll be part of a flexible, passionate, welcoming and wholly home-based team, who know they improve the world every single day. The role includes (pro-rata) 25 days annual leave plus 8 bank holidays and the working days that fall between Christmas Day and New Year.

On the TSA Support Line, you will provide support and information regarding TSC via telephone, email and webchat. You will offer an informed, non-judgemental and empathetic listening ear to individuals and families at every step of their journey. The type of enquiries we receive are wide ranging, covering matters such as health, social care and education. You will also engage with professionals supporting people with the condition.

You will have a key role in researching, developing, and updating information across our various platforms including (but not limited to) content for our website, social media, support line materials, leaflets, e-newsletter and our community magazine. The primary audience of the materials will be the TSC community. Materials used by NHS clinics and clinicians are also developed by us, which you will have a central part in developing.

You will help to ensure that our internal processes are effective, and the information that we provide to the TSC community is timely, up-to-date, and relevant.

You will attend TSA events (virtually and in-person) to market the TSA Support Line services, participate in sessions and assist in support-related issues.

We are a small but very impactful charity, where roles are wide-reaching. Although this role is focused on support and information services, the successful candidate should also expect to get involved with projects from other TSA teams including communications, research and fundraising.

Responsibilities

1. TSA Support Line

1.1 Through the TSA Support Line, you will provide information and support to individuals living with TSC, their families and professionals by telephone, email and webchat, ensuring that:

• All enquiries received through the TSA Support Line receive a response based on high quality, up-to-date and evidence-based information.
• You log, triage and respond to enquiries received by telephone, email, post and webchat in line with agreed timelines, policies and procedures.
• You direct non-support related enquiries to appropriate TSA staff, taking messages where necessary.
• You are sensitive and responsive to the needs of the individuals living with TSC, family members and health, social care and education professionals using the TSA Support Line.
• You provide time-limited, structured support through formal case management processes for a small number of individuals and families who are most vulnerable and who need regular help and support. This includes individuals with learning disabilities, autism and complex needs, and families who face a wide range of challenges accessing health, social care and education services for their loved ones.
• You collect and accurately record data enabling the TSA to monitor and evaluate the performance of the TSA Support Line, including usage data (such as number and length of calls), qualitative information (feedback from service users) and data collected in conversation (such as logging broad categories of issues that service users are facing).
• You support individuals and families who wish to apply for financial support from the TSA Support Fund, helping them to complete the relevant application forms, ensuring that they supply documentary evidence, and logging their application appropriately for audit and compliance.
• Your support demonstrates best practice and complies with the law on safeguarding (making sure we are working appropriately with vulnerable adults and children) and data protection (making sure that we are handling all sensitive data appropriately).
• You proactively engage with regular reflective practice and supervision to safeguard your own health and wellbeing and support individual and team learning. This will include individual supervision through regular 1-2-1s with your line manager and team supervision through weekly calls for all those working on the support line.
• You will contribute your expert insight into the challenges and issues that the TSC community are facing to help colleagues across the organisation develop information materials, online resources and event agendas for communications channels including the TSA’s community magazine ('Scan'), our website, social media and events.
• You will ensure that internal processes for recording TSA Support Line enquiries, and signposting information on the support line, are maintained to a high standard and kept up to date.

1.2 You will play a key role in the TSA’s safeguarding as part of your work on the TSA Support Line and in supporting other members of staff with any questions that they have.

1.3 You will ensure confidentiality in the provision of the TSA Support Line, managing conversations and relationships tactfully and diplomatically with members of our small community who may also interact regularly with the charity at face-to-face and virtual events and through our social media channels. 

1.4 You will work closely with colleagues from across the TSA to ensure that our support and information services are joined-up with and informed by other services offered by the TSA more broadly across our website, social media channels, Scan and face-to-face and virtual events.

1.5 You will help to ensure that the TSA Support Line demonstrates best practice in the provision of support and information. You will work with the Joint Chief Executive and Support and Information Manager to develop proposals to develop and market the service that are joined-up with the support provided across our website, social media channels, Scan and face-to-face and virtual events.

2 Support, information and signposting

2.1 Ensure that high quality, up-to-date and evidence-based information is available to individuals and families living with TSC, and the professionals that support them. Regularly review, draft and develop new materials to support people affected by the condition.

2.2 Work with the Joint Chief Executive and Support and Information Manager to develop appropriate and consistent information to signpost TSA Support Line service users to external partner organisations that can provide specialist support for specific aspects of TSC (such as autism or mental health issues) and living with TSC (such as finding a job or facing bereavement).

2.3 Initiate and maintain regular contact with NHS TSC clinics across the UK to encourage greater communication and support between the TSA and TSC clinics. This could include encouraging clinics to join the NHS TSC Rare Disease Collaborative Network (RDCN), liaising with TSA Medical Advisers about medical support line enquiries, or working with clinics to better understand how the TSA can best help them.

2.4 Work closely with the rest of the TSA including communications, research and fundraising, to demonstrate current knowledge of the work of the organisation and developments in TSC.

2.5 Keep up to date with external events and news and draft relevant content for social media, physical media, e-news and the community magazine, Scan, to support and inform the TSC community.

2 TSA events

2.1 Attend TSA face-to-face and virtual events each year to market the TSA Support Line to people living with TSC, their families and professionals (up to approximately seven face-to-face events per year). General events assistance for the event on the day of face-to-face events will also be expected (for example, this could include time on the reception desk or directing attendees between sessions). Face-to-face events could include Outlook (for adults living with TSC), Big Day (our annual meeting for everyone in the TSC community), Family Fun Days (for younger families), TSA Togethers (regional events) and events for NHS TSC clinicians. Time off in lieu will be given for evening and weekend events, or events outside of your usual working days.

2.2 Help to generate ideas for sessions at TSA events by identifying any trends in information and support needs through the TSA Support Line.

4 Supporting health, social care and education professionals

4.1 Develop and maintain training and education materials to help health, social care and education professionals to better understand the impact of TSC.

4.2 Act as a point of contact for professionals who contact the TSA, working with colleagues to build credibility and strong working relationships with them.

Other requirements of the post

The post holder must be prepared to work flexibly to meet the needs of the organisation. This will entail occasional evening and weekend work. Regular travel within the UK will be needed for team meetings, TSA events and training provision. This would normally require access to a car (mileage will be paid) or travel by public transport (tickets will be paid).

The post holder will be expected to have adequate homeworking facilities to allow them to fulfil the role to the best of their abilities.

A DBS disclosure will be required prior to taking up post.

Training on helplines from the Helplines Partnership and on the Virtual Call Centre and database, Beacon, by the in-house team can be provided.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for an experienced Programme Manager to help drive meaningful change by supporting locally led programmes.

• Lead UK-funded programmes from planning to close-out, ensuring high-quality delivery, alignment with donor requirements, and impact for children and families.

• Build strong, respectful partnerships across global teams to support locally led, context-sensitive programme approaches.

• Strengthen evidence and learning by embedding robust MEAL practices, turning data into actionable insights and continuous improvement.

• Work closely with Finance teams to ensure strong budgeting, forecasting, and financial accountability across your programme portfolio.

• Partner with Fundraising, Communications, Safeguarding, and Governance teams to ensure programmes are well-supported, compliant, and effectively communicated.

If you are an experienced, values-driven programme manager with a passion for child rights, cross-cultural collaboration, and innovative development work, looking for a pivotal role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Monday 30 June 2025, 17.00 UK time. 

Please note: 

The post-holder must be UK-based and able to work on a permanent full-time contract. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

At Yorkshire Cancer Community, our vision is for everyone affected by cancer to have the best support possible. We are a patient-led charity, with a dedicated team of volunteers and staff who are passionate about helping anyone affected by cancer.

Working in partnership with West Yorkshire & Harrogate Cancer Alliance (WYHCA), we aim to help reduce cancer rates through our Cancer SMART project, which raises awareness of the signs and symptoms of cancer, so people are better informed, attend screening and know where to go for help.

Our Patient VIEW project is dedicated to representing the voices of patients, carers and service users, ensuring they are central to decision-making processes within cancer care.

We provide impartial and independent information and listen to those affected by cancer to ensure that they are supported.  We signpost to other charities and support groups, share information, recruit for research studies and share stories via our monthly newsletter.

As manager, you will be instrumental in ensuring we reach our goals, by building relationships with other charities, organisations and diverse groups, recruiting volunteers, working with our board of trustees, working in partnership with the WYHCA, and line management of our two staff members  – Patient VIEW coordinator (FT) and administrator (PT).

Position: Manager

Responsible to: Trustees, Yorkshire Cancer Community (YCC)

Location: Home based - the charity covers all of Yorkshire and the Humber but the main projects and focus are currently within West Yorkshire and Harrogate areas and the postholder will be expected to travel to meetings and events

Hours: 35 hours per week (full time) with some flexibility

Salary: £32,000 - £36,400 depending upon experience + pension 5% employer contribution

Holidays: 25 days + 8 bank holidays + 3 gift days between Christmas and New Year per annum

How to apply: email us for an application pack

Closing date: 29 June 2025

Interviews are currently planned for 9 July at White Rose House, West Parade, Wakefield, WF1 1LT

Key Tasks

1. To engage, manage and supervise Cancer Champions for the delivery of the Cancer SMART  programme with collaboration between Yorkshire Cancer Community and West Yorkshire and Harrogate Cancer Alliance.

2. To build relationships with charities, organisations and diverse groups where we can take Cancer SMART talks and information stalls.

3. To identify, develop and liaise with local individuals and support groups to encourage engagement and involvement within their own cancer communities.  The aim is to provide a channel for patient participation to influence cancer service development and improvement.

4. To administer and oversee the collation and sharing of information relative to the objectives of YCC by using the appropriate means of communication. This will include social media, the website, calendar of events, effective use of YCC data sources and the newsletter.

5. To work with the Board of Trustees to support the governance of the charity which will include the preparation and management of trustee meetings, contribute towards Business planning and unding strategies.

6. To provide supportive supervision to the Administrator and Patient View Coordinator

This job is for you if:-

· You have experience of working with voluntary and community, social enterprise sector (VCSE)

· You have experience of working with diverse groups of people

· You have an understanding of the voluntary sector

· You have excellent communication and interpersonal skills

· You have writing skills to present information in a variety of different formats for various audiences including the general public

· You have accuracy, attention to detail and proofreading skills

· You are skilled in the use of Microsoft Office programmes and the internet

· You are able to prioritise work to meet deadlines and able to manage time effectively

· You have a positive ‘can do’ approach, with a willingness to learn new skills

· You have a proactive and creative approach with the ability to generate new ideas and carry them forward

· You have an understanding of the importance of confidentiality

· You are committed to equality, diversity and inclusion

· You are willing to travel across Yorkshire and the Humber

If you have any questions about the process, or you would like to have an informal discussion about the post, please contact us by email.

Royal Voluntary Service has an opportunity available for a Legacy Manager to join our team. You will join us on a full-time, permanent basis, and in return, you will receive a salary from £42,810 per annum

About the Legacy Manager role:

The Public Fundraising team are responsible for recruiting and stewarding new supporters in order to secure long-term income and growth. The fundraising team has real ambition to grow and develop, and Legacy and  In-memory giving will form a key part of these plans.

You will lead on the development and implementation of a new Legacy & In Memoriam fundraising strategy that will

support our vision to grow income in this area. To do this you will be an ambitious, confident and experienced Legacy fundraiser with a passion for excellent customer experience and a natural collaborator. You will be

great at building relationships with internal and external stakeholders. You will work with teams across the charity to establish potential within our existing networks as well as reaching new audiences.

This is an opportunity to build and shape Legacy and In-mem giving at Royal voluntary service. You will be responsible for putting together plans to acquire new donors as well as building comprehensive stewardship plans for legacy pledgers and in-memoriam donors.  You will have experience of delivering legacy events, marketing and setting and meeting ambitious KPI’s.

The role will work closely with the Head of Public Fundraising, research and implementing other new Legacy and in memoriam opportunities. All legacy administration is handled externally.

Location: This role is Home based with occasional national travel

Hours: Monday to Friday, 35 hours per week

Benefits

• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society

What you'll bring as our Legacy Manager :

Knowledge

• Experience of developing and managing a mixed Legacy and In-Mem Marketing portfolio.
• Experience of stewarding legacy prospects to become pledgers
• Excellent knowledge of GDPR, Fundraising Regulator guidelines, and other fundraising standards.
• A good understanding of working across a variety of fundraising channels; including digital, email, social media, direct mail, telemarketing, and SMS.
• A good understanding of using Charity CRMs.
• Proven record of managing agencies
• Proven track record of planning and delivering events
• A proven track record of delivering successful legacy and in memory fundraising programmes
• Understanding of UK legacy and in memory giving market including future trends and direction.
• Ability to report and analyse online and offline campaigns, including interpreting results, applying learnings and making recommendations to increase income.
• Ability to design, develop and deliver training and development activities for both staff and volunteers.
• Proven track record of delivering legacy cultivation events

Skills

• An excellent communicator, both verbally and in writing, and able to build and develop strong working relationships across an organisation.
• Strong public speaking skills and experience of speaking at events for volunteers and supporters .
• A self-motivator with excellent organisational skills and ability to prioritise and deliver multiple projects to schedule.

Experience

• At least 5 years’ fundraising experience especially in legacy and in memory fundraising
• Experience of integration of legacy & in memory fundraising promotion across an organisation
• Experience of working in a dispersed charity with operational volunteers
• Experience of working with volunteers in a fundraising capacity.
• Experience or understanding of the nature of home/remote working.

Please refer to the role profile available to view on this vacancy for full details of this opportunity.

If you feel have the skills and experience to become our Legacy Manager  please click ‘apply’ today, we’d love to hear from you!

The closing date for this role is Friday 4th July 2025. However, we reserve the right to close this vacancy early should sufficient applications be received.

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.

Join Royal Voluntary Service and together we can change lives, change communities and change society.