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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our IT team ensures smooth operations for staff and volunteers by managing systems and providing technical support. We currently use Google Workspace applications.
The MILTON Keynes & North Bucks Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.
IT First Line Support Volunteer responsibilities
Monitor IT Support Email: Check daily, sort and redirect issues as needed. User Management:
- Onboarding and offboarding staff and volunteers
- Creating and managing user accounts in Google Workspace
- Assigning email access and permissions
First-Line Support:
- Triage incoming IT queries
- Basic troubleshooting and escalation where necessary
Ticket Management:
- Log and track support requests
- Ensure timely resolution or escalation
Participate in Monthly IT Call: Share updates and collaborate with the team.
What we are looking for in an IT First Line Support Volunteer
- Experience in a similar IT support role
- Understanding of IT systems and troubleshooting
- Some knowledge of Google Workspace administration (advantageous)
- Strong organisational and communication skills
- Ability to work independently and manage time effectively
- Comfortable using ticketing systems (or willing to learn)
- Reliable internet connection and access to a computer
- An interest in animal welfare.
- Someone who is flexible and can offer an ongoing commitment
What we can offer you as an IT First Line Support Volunteer
- You will be making a massive difference to the welfare of the animals in your area.
- Join a community which will enable you to meet new people and make new friends.
- Learning new skills through our comprehensive induction and training programme.
- Enhance your CV by adding your volunteering experience and newly acquired skills.
We hope you are interested in volunteering for our branch! For more information and to apply for an application form, please contact us.
Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependant on the position, you may need to sign an agreement and undergo specific training before starting the role.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Hybrid - charity based in Watford, Hertfordshire
Commitment: Flexible hours with occasional in-person meetings
About Us
Watford & Three Rivers Refugee Partnership is dedicated to supporting refugees and asylum seekers by providing immigration services, advocacy, a social hub and ESOL classes. Our IT systems play a crucial role in ensuring we can deliver our services effectively, and we are seeking an IT volunteer to help maintain and improve our digital infrastructure.
Role Overview
We are seeking a motivated and tech-savvy IT Volunteer to assist our organization with various technology-related tasks, particularly with updating and maintaing our website. This role is ideal for individuals looking to gain experience in IT while contributing to a meaningful cause. The IT Volunteer will work closely with our staff to ensure that our technology systems are running smoothly and efficiently.
Key Responsibilities
· Provide basic IT support to staff and volunteers (troubleshooting software/hardware issues).
· Assist with setting up and maintaining computers, printers, and other devices.
· Help manage and update the charity’s website, databases and cloud systems.
· Recommend improvements to IT infrastructure and digital tools.
· Email communications with all functionalities in the charity’s IT.
Skills & Experience
· Knowledge of IT systems, troubleshooting, and basic network administration.
· Experience with Microsoft Office, Google Workspace, IONOS (our current host) or similar tools.
· Understanding of website maintenance (WordPress, Divi (our current website builder/theme), Stripe (payment gateway), WPForms (integrated with Stripe) or other CMS is a plus).
· Familiarity with cybersecurity best practices.
· Good problem-solving skills and ability to explain technical concepts to non-technical users.
· Previous experience in IT support, web development, or database management is a plus.
What We Offer
· The opportunity to use your IT skills for a meaningful cause.
· Hands-on experience in a charity environment.
· A supportive and friendly team.
If you're passionate about using technology to make a difference in the lives of refugees, we'd love to hear from you!
How to Apply:
Please send your CV via Charity Job and someone will give you a call/email to discuss further.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This position is a Trustee role, sitting on Hidayah's board. The IT/Tech This role will oversee Hidayah’s IT infrastructure to ensure suitability and sustainability of charitable activities.
What are the responsibilities of this role?
This role will have the following duties, but are not limited to:
● To ensure Hidayah’s IT operating systems and equipment are fit for purpose
● To drive the delivery and improvement of data protection procedures, using technology to improve the operations of the charity
● To keep the website updated, refreshed and ensure plug-ins and links are valid. This will include creating new pages, updating SEO and ensuring hosting agents are compliant with GDPR
● To take the lead in evaluating IT related proposals for the Board of Trustees
● To provide strategic oversight of implementation and project manage any IT related projects
● To assist with documentation of processes and delivery of specific tech training for volunteers
● Manage and moderate the Hidayah Discord server
● Operate as Hidayah’s Google Workspace administrator
● Work with the wider Digital Team to facilitate the technical development of Hidayah as an organization
How much commitment is required?
We are flexible around your own schedule. However, the following commitments are in place for all members of the Hidayah Board:
● To be able to attend all Trustee meetings and to deliver a comprehensive report to the Trustee each meeting with updates and to completed actions as and when they appear
● To aim to attend all other planning meetings as necessary when close to Hidayah events as well as the events themselves (where possible due to geography)
● To help to fundraise for, and advertise, any Hidayah events and fundraising drives
● To be part of a communications group to keep up to date with Hidayah developments
● To contribute toward and to maintain the administration of our file sharing system ‘Google Drive’ so it is always up to date with clear records, templates and forms
● To check emails and to respond when needed
● Enthusiasm, dedication, responsiveness, flexibility and eagerness in supporting the aims, vision and mission of Hidayah
● To contribute toward the Annual Report once a year
● To be in post until the next AGM
● The role is subject to a 6 months probationary period.
What do we expect from a Trustee: IT Tech Officer
Please note that you must agree with and fit the criteria below to be eligible to volunteer in this role:
Knowledge:
● Educated to degree level or experience which demonstrates equivalent technical role
● Knowledge of Wordpress / Frontend development skills (Currently using Breakdance for our website)
● Adept knowledge of Discord as a communications platform and server management
● Knowledge of Google Workspace
Personal Skills:
● Ability to understand confidentiality, equality and diversity and safeguarding procedures;
● Ability to respond to resolving conflict situations if needed;
● Someone who can behave with professionalism.
Administration Skills:
● To regularly check, maintain and keep up to date Hidayah administration and data handling systems such as using Google Drive to store information
● A high degree of literacy of Microsoft Office and IT Applications
● To be part of a communications text group to keep up to date with Hidayah developments and to inform the Board Members of any developments;
● To read, understand and agree with the constitution of Hidayah (available on website).
Additional:
● To help to fundraise for, and advertise, any Hidayah events and fundraising drives.
Ensure you do not have a conflict of interest with your current role and check this prior to applying for this role.
Registered Charity
11 - 20
Our mission is to provide support and welfare for LGBTQI+ Muslims
The client requests no contact from agencies or media sales.