Advice volunteer roles in Leeds, west yorkshire
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for someone who knows the CSA / CMS system to either do some on-line advice sessions or to be on the board readily available to answer CSA questions. This is an on-line role so needs access to facebook and an email address will be provided
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
We are currently seeking qualified, women solicitor, barrister and qualified legal executive volunteers to provide legal advice on our Family Law advice line. All volunteering is done remotely and you must be qualified to practice in England and Wales.
What will you be doing?
We offer a safe space for women to talk about their situation and receive expert legal advice to enable them to make important decisions about their future.
For 50 years our free telephone advice lines have provided vital legal advice for women experiencing domestic abuse on issues such as protective orders, child arrangements, finances and divorce or separation.
We ask all our volunteers to:
- Provide advice on our advice lines for one 2-hour session a month (minimum);
- Attend the induction training session provided by Rights of Women;
- Give clear and accurate legal advice to callers;
- Be non-judgemental and non-discriminatory in their approach;
- Follow our procedures for making records of calls and obtaining monitoring information;
- Keep up to date with the law for the relevant advice lines;
- Attend all agreed advice line sessions (remotely);
- Inform us as soon as possible if they are unable to attend an agreed session;
- Abide by Rights of Women’s procedures, standards and policies, including equal opportunities and confidentiality in relation to staff, volunteers and users.
What are we looking for?
The qualifications and skills we look for in a volunteer are:
- A woman solicitor, barrister or CILEx member;
- A current practicing certificate;
- Ability to work remotely with adequate internet access and a private space;
- Good communication skills;
- The ability to deliver advice clearly and calmly;
- An empathetic, non-judgemental and non-discriminatory manner;
- A working knowledge of the relevant area of law for their advice line;
- Commitment to equal opportunities;
- Commitment to the aims and objectives of Rights of Women.
A feminist perspective on the law and the issues we advise on is essential.
About Rights of Women
Rights of Women’s vision is to achieve equality, justice and safety in the law for all women. 2025 saw our 50th anniversary!
Our mission is to advise, educate and empower women by:
- Providing women with free, confidential legal advice by specialist women solicitors and barristers
- Enabling women to understand and benefit from their legal rights through accessible and timely publications and training
- Campaigning to ensure that women’s voices are heard and law and policy meets all women’s needs.
What difference will you make?
For decades, our volunteers have been at the heart of Rights of Women’s advice lines. They provide trusted legal guidance, compassionate support and reassurance to women navigating complex and distressing legal situations, often during some of the most difficult periods of their working and family lives.
“I have been a volunteer with Rights of Women since September 2003, which possibly makes me one of the longest-serving telephone advisors on the evening helpline; in a way this speaks for itself! The helpline is an indispensable service and many women have told me that they consider it a lifeline.”
“Dealing with the legal system is often a source of great anxiety, uncertainty and confusion. I have spoken with many women in very difficult situations. It is important that they know that we are here for the and it is rewarding to help.”
– anonymous volunteers
Our vision is to achieve equality, justice and safety in the law for all women.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Single Parents Support and Advice Services, we are a Charitable Incorporated
Company with over 35000 members UK wide
Our charity founder and director Nicola Booth in 2012 took the initiative to set up
SPSAS with the purpose to reduce isolation, loneliness, and to promote equal and
fair treatment among Single Parents and their Children. We also aim to help, advise
and support Single / Lone Parents by giving them access to support and services
that normally they would not have access for varied reasons. We also aim to
eliminate the stigma attached with being a single parent in society and across all
ethnicities across the UK.
Our charity runs solely on donations and all members of our charity including the
director are currently working on a non-paid voluntary basis. Despite these hurdles
We feel we have made a positive impact with our services.
We are seeking Legal advisors to work remotely to conduct research and provide
advice on various areas on law via email to members seeking advice.
Legal Advisor Responsibilities:
Conducting legal analysis and researching legal matters.
Providing advice on legal matters.
Drafting legal opinions, memoranda, and briefing documents.
Reviewing legal material.
To be considered we require the individual to meet the criteria below
Legal Advisor Requirements:
Bachelors degree in Law/ currently studying/completed LPC/BPTC
Strong analytical and research skills.
Effective interpersonal and communication skills.
Ability to work well within a team and individually.
Ability to work long hours when needed.
Commit to one day a week for a minimum 3-month period
We hope we have caught your interest and very much appreciate you volunteering
for SPSAS
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
We are currently seeking qualified, women solicitor, barrister and qualified legal executive volunteers to provide legal advice on our Sexual Harassment at Work (Employment Law) advice line. All volunteering is done remotely and you must be qualified to practice in England and Wales.
What will you be doing?
Our free telephone advice line provides vital legal advice for women experiencing sexual harassment at work, supported by legal advisors with experience in employment, discrimination and harassment law. We offer a safe space for women to talk about their situation and receive expert legal advice to enable them to make important decisions about their future.
We ask all our volunteers to:
- Provide advice on our advice lines for one 2-hour session a month (minimum);
- Attend the induction training session provided by Rights of Women;
- Give clear and accurate legal advice to callers;
- Be non-judgemental and non-discriminatory in their approach;
- Follow our procedures for making records of calls and obtaining monitoring information;
- Keep up to date with the law for the relevant advice lines;
- Attend all agreed advice line sessions (remotely);
- Inform us as soon as possible if they are unable to attend an agreed session;
- Abide by Rights of Women’s procedures, standards and policies, including equal opportunities and confidentiality in relation to staff, volunteers and users.
What are we looking for?
The qualifications and skills we look for in a volunteer are:
- A woman solicitor, barrister or CILEx member;
- A current practicing certificate;
- Ability to work remotely with adequate internet access and a private space;
- Good communication skills;
- The ability to deliver advice clearly and calmly;
- An empathetic, non-judgemental and non-discriminatory manner;
- A working knowledge of the relevant area of law for their advice line;
- Commitment to equal opportunities;
- Commitment to the aims and objectives of Rights of Women.
A feminist percpective on the law and the issues we advise on is essential.
About Rights of Women
Rights of Women’s vision is to achieve equality, justice and safety in the law for all women. 2025 saw our 50th anniversary!
Our mission is to advise, educate and empower women by:
- Providing women with free, confidential legal advice by specialist women solicitors and barristers
- Enabling women to understand and benefit from their legal rights through accessible and timely publications and training
- Campaigning to ensure that women’s voices are heard and law and policy meets all women’s needs.
What difference will you make?
For decades, our volunteers have been at the heart of Rights of Women’s advice lines. They provide trusted legal guidance, compassionate support and reassurance to women navigating complex and distressing legal situations, often during some of the most difficult periods of their working and family lives.
“I have been a volunteer with Rights of Women since September 2003, which possibly makes me one of the longest-serving telephone advisors on the evening helpline; in a way this speaks for itself! The helpline is an indispensable service and many women have told me that they consider it a lifeline.”
“Dealing with the legal system is often a source of great anxiety, uncertainty and confusion. I have spoken with many women in very difficult situations. It is important that they know that we are here for the and it is rewarding to help.”
– anonymous volunteers
Our vision is to achieve equality, justice and safety in the law for all women.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking two new members to join our trustee board's Grants Committee. While this is not a trustee role, committee members will be part of a collective decision-making process to ensure that our limited resources are reaching organisations providing advice to those most underserved. Grant applications are initially reviewed by our staff team. The role of the Grants Committee is then to critically review the recommendations made by the team and make decisions about how and where funding is awarded. The Grants Committee and our Board of Trustees have the final say on where our funds are allocated.
Please see the attached recruitment pack for more information.
The Access to Justice Foundation is the UK’s only national charity solely focused on providing funding and support for access to legal advice.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for benefits advisors to join our Entitlements support page to support members with current claims, new claims, what they maybe entitled to in their circumstances.
This is all online and hours are flexable around your current committments.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for social workers to join our social worker and safeguarding team to give background help and advice to members who are in need of this.
Someone who can work as part of a team but also on their own when needed, we will take on trainees as we have a supervisor in this team
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Grant Officer
Southwark Tenants’ Federation – Grassroots Housing Advice Charity
Location: Southwark / Remote (hybrid available)
Time commitment: Flexible (approx. 4–8 hours per week)
Contract: Volunteer
About Us
We are a small grassroots charity based in Southwark and the only surviving tenants’ federation in London. For decades, we have supported tenants and residents to defend their housing rights, challenge poor conditions, and have a collective voice in decisions that affect their homes and communities.
Our social housing advice service supports people facing homelessness, disrepair, evictions, and housing management issues, with a strong focus on empowerment and tenant-led action.
The Role
We are seeking a Volunteer Grant Officer to help us secure funding to sustain and grow our vital work. This role is crucial to keeping an independent, tenant-led voice alive in London.
You will work closely with a small, committed team and help ensure our advice service remains accessible to local residents.
Key Responsibilities
- Research grant funding opportunities suitable for a grassroots, tenant-led organisation
- Draft and submit grant applications to trusts, foundations, and statutory funders
- Maintain a simple funding pipeline and track deadlines
- Work with staff and volunteers to gather service data, outcomes, and case studies
- Assist with basic funder monitoring and reporting
About You
Essential:
- Strong written communication skills
- Good organisational skills and reliability
- Commitment to social justice and housing rights
Desirable (but not essential):
- Experience of grant writing or fundraising
- Knowledge of social housing, tenant organisations, or advice services
We particularly welcome applications from people with lived experience of social housing.
What We Offer
- Flexible volunteering hours
- Support, supervision, and guidance
- The opportunity to contribute to a unique and historic tenant-led organisation
- Experience in grant writing within the voluntary and housing sectors
- References provided where appropriate
We particularly welcome applications from people with lived experience of social housing. We are very flexible, so still apply even if you don't have a lived experience but can write a bid
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role: Our scholars are eager to meet graduates and professionals who can support them in achieving their ambitions. Mentors are mainly responsible for providing support and career advice to pupils. Mentors must also be committed to supporting us at our events, which take place in the evenings and on Saturdays throughout the term. These events include our scholar enrichment days, our parent and pupil information sessions and our volunteer social events which are held in London.
Availability: Mentors must be available for approximately 2-3 hours a month to meet with their mentee and discuss via phone, email or in person. There is a minimum commitment of one year (three terms).
In addition to this, you will need to support a minimum of 2 events throughout the year. Enrichment and skill-building events for our scholars usually take place in the evenings and at weekends, with events ranging from 2-8 hours in length.
Location: Mentoring sessions and events can take place online or in person.
Responsibilities:
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Working collaboratively with parents to give students guidance and advice on how to achieve their aspirations
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Informing pupils of opportunities to them so that they can achieve their aspirations
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Meeting with pupils for one to one mentoring sessions
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Supporting pupils with university, sixth form or job applications
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Monitoring and reporting on each pupils progress
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Giving feedback to parents and programme coordinators
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Working collaboratively with other tutors and mentors
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Supporting at events including:
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Collaborate effectively with other volunteers within the events team
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Assist with setting up and clearing up at events
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Support workshop facilitators with managing groups of young people or parents
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Assist with the coordination of lunch or refreshments for attendees
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Assist the event coordinator with ensuring the health and safety of attendees and overall risk management at events
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Give feedback to the event coordinators and programme managers at the end of each event.
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Person specification:
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Be passionate and committed to tackling educational inequality
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Enjoy working with children and young people
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Be educated to a minimum of degree level or equivalent
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Possess strong communication skills both written and verbal
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Be punctual and organised
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Be able to remain calm under pressure
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Have excellent time management skills
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!
We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.
We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.
Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.
About the role
Role Title: Volunteer HR Advisor
Location: Home-based (UK)
Reporting To: Head of Support Services
Time Commitment
The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months.
Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.
Main Role Purpose
The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.
Essential requirements
- Minimum CIPD level 5 Diploma in People Management with one professional reference.
- Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
- Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
- Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
- Excellent active and empathetic listening skills.
- Good written and verbal communication skills, including the ability to convey information clearly and concisely.
- A kind and welcoming telephone manner.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Comfortable using online communication tools.
Key Responsibilities
- Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
- Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
- Signpost to further information and other support organisations if necessary.
- Make referrals to our legal partner if required.
- Record all details of the call on our CRM system.
- Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.
What you can expect from PTS
- The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
- An onboarding and induction period which can be completed at your own pace.
- Support from the PTS staff team and volunteer network.
- Access to our Volunteer Training Hub.
- Opportunities to help us further develop and shape our Support Services.
Charity working to end the motherhood penalty.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Remote / Hybrid (UK-based)
Type: Freelance / Contract – Flexible hours
Revenue Share: 70% to Solicitor / 30% to Guardian Light Enterprises LTD
About Guardian Light Enterprises LTD
At Guardian Light Enterprises LTD, we are more than a social enterprise — we are a beacon of hope for children, teenagers, and single-parent families facing homelessness, abuse, and hardship.
Our mission is to empower and protect the most vulnerable, giving them the tools, legal support, and guidance they need to build brighter futures. Every session you deliver as a solicitor doesn’t just provide legal advice — it gives someone dignity, hope, and a chance to reclaim their life.
Role Purpose
We are seeking compassionate and dedicated freelance solicitors to provide expert legal guidance to our beneficiaries. This role is flexible, allowing you to use your legal expertise to make a tangible difference in the lives of children, teenagers, and single-parent families who urgently need your support.
You will:
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Offer legal advice on family law, employment rights, housing, or other related areas
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Guide clients through complex legal processes with clarity and empathy
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Provide practical, actionable advice that empowers clients to take control of their lives
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Collaborate with GLF staff and volunteers to ensure clients are supported holistically
Hours & Commitment
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Recommended: 6–12 hours per month at the early stage
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Sessions can be scheduled flexibly to suit your availability and client needs
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Each session revenue split: 70% to you, 30% reinvested into GLF programs
Compensation & Payment
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Paid per session based on agreed client engagement
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Revenue sharing model ensures fair and transparent payment
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Payment schedule: monthly for simplicity, with detailed statements provided
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Additional incentives: high-performing solicitors may be offered Board Member or Advisory Board roles
Skills & Experience
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Qualified solicitor in the UK, practising in relevant areas (family law, housing, employment, or youth-focused law)
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Strong empathy, patience, and communication skills
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Comfortable working remotely and in collaboration with a mission-driven team
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Passion for social justice, children’s rights, and supporting vulnerable communities
Policies & Safeguarding
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DBS check required (Enhanced, £12.50 volunteer rate)
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Commitment to safeguarding children and vulnerable adults
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Adherence to GLF Confidentiality, Data Protection, and Equality policies
Benefits
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Directly impact the lives of vulnerable children, teens, and families
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Flexible working hours to suit your schedule
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Opportunities for professional growth, networking, and community recognition
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Invitation to join our Advisory Board or Board of Directors as the enterprise scales
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Being part of a mission that transforms lives — where every hour you give makes a tangible difference
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Public recognition on GLF communications, website, and reports
Ideal Candidate Profile
You are someone who:
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Believes that legal guidance is a lifeline for those who have nowhere else to turn
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Feels fulfilled by using your expertise to create social impact
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Is proactive, compassionate, and able to work independently
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Wants to be part of a groundbreaking social enterprise at the startup stage
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Values ethical work, transparency, and accountability
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
LUX is looking for new Board members to support our work and bring new skills, expertise and ideas for the future of our organisation. This is an important moment in LUX’s history as we embark on a process of rearticulating our purpose and shaping our future with a new executive team. Maintaining a strong, dynamic Board of Trustees is essential to guiding LUX’s mission and working in collaboration with the team to develop and implement the organisation’s vision.
We are currently seeking up to five Trustees, each bringing expertise in one of the following areas:
- Legal
- LUX artist
- Fundraising
- Gallerist or collector with artists’ moving image experience
- Senior level expertise in digital, IT and new technologies
We are keen to hear from people who are enthusiastic about and committed to contemporary art and artists’ moving-image practice, and who are sympathetic to the needs of artists.
Diverse Representation
LUX is committed to equity, diversity and inclusion, and to addressing inequality in the arts sector. We want our Board of Trustees – and our organisation as a whole – to reflect the artists we work with and the audiences we seek to engage.
We particularly encourage applications from people who identify as global ethnic majority, d/Deaf, disabled, neurodivergent, LGBTQI+, and from those who experience barriers due to their socio-economic background.’
We guarantee to interview all disabled applicants who demonstrate skills and knowledge in the areas outlined above. Please indicate whether you identify as d/Deaf or disabled in your application.
LUX is an arts organisation that supports and promotes visual artists working with the moving image.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lead Volunteer Role Description
- To update the Volunteers’ Rota from the Court diary and ensure that each Volunteer in the team and the CCSS office has a copy. Wherever possible, the Rota should be kept on a computer for updating and emailed to the rest of the team and the office.
- Ensure sufficient numbers of Volunteers are on duty for effective and appropriate support for bereaved families and witnesses who attend the Inquests.
- To arrange and re-arrange the Rota between the Volunteers, noting any holiday or leave of absence dates.
- Ensure a finalised Rota is sent to the office at the end of each month in order for volunteer expenses to be checked and processed.
- To ensure that all the Volunteers have each other’s contact details and the Volunteer emergency contact details are included in the court file and updated when changes occur.
- To ensure monthly and yearly statistics are kept up to date and to send the Monthly Statistics to the Volunteer who collates the stats at the end of each month.
- To ensure there are sufficient Report Forms for the Volunteers’ use if collecting stats in paper format. If alternative methods of collecting stats are used, to ensure that the team are all using the same method.
- To inform the Operations & Training Manager and the CCSS office of the need for more Volunteers or of any leavers.
- To assist with the recruitment interviews and induction of new Volunteers.
- Responsible for the support of new Volunteers and their final sign off. Where the Lead Volunteer has concerns about the level of support required or the competency of a new Volunteer, they should refer those concerns to the Operations & Training Manager.
- To organise Volunteer team meetings (minimum of 3 meetings per year) and to inform the Operations & Training Manager and the CCSS office via email of the dates of these so they can attend if necessary/appropriate.
- To immediately refer any serious concerns raised by the Coroner or Coroner’s Officers to the CEO.
- To inform the CEO immediately of any issues or concerns that arises at the Court that might impact on the CCSS.
- To provide local information for the Helpline Court Information Sheet when requested.
- To ensure the team follow the practices of the court and work in partnership with the court staff.
- To forward any testimonials about the support provided by our volunteers to the CCSS office.
- Responsibility for maintaining the stock of CCSS leaflets.
- Organise cover for themselves when they are on holiday or need to take time off.
The client requests no contact from agencies or media sales.
Are you passionate about helping older people to live well in later life? Are you able to give your time, expertise and skills as a Trustee to support our charity in its hugely important mission?
This is a fantastic opportunity to join the board of an impactful and influential charity, supporting older residents in Sutton by providing valuable advice and support services regarding health, finances and wellbeing.
A trustee role can be hugely fulfilling, as well as helping you to develop and utilise strategic leadership skills, and work with a diverse and dynamic team.
We are looking for trustees who can bring their own unique experience and expertise to support the effective governance of our charity, in particular in areas such as data and digital, commercial experience, and knowledge of the health and care sector. An understanding of charity governance, fundraising or an accountancy qualification would be beneficial.
Who are Age UK Sutton?
Age UK Sutton is a small independent charity dedicated to helping older people in our community to live well in later life. We are a network partner of Age UK, the influential national charity, and benefit from membership of a network of similar independent charities across the UK. We deliver a mixture of social and community activities while influencing strategy in Sutton. We provide vital information, expert advice and practical support. Our work enables older people to make informed decisions on finances, health, care, and wellbeing, and enables greater social connection and independence.
Location: Sutton, South West London (and online meetings)
Time Commitment:
- Quarterly Board meetings, three-hour Board meetings held virtually on Teams (twice a year), and alternately face-to-face meetings
- Quarterly Committee meetings (2-3 hours): Fundraising and Enterprise and / or Quality and / or Finance, Risk and Audit (most trustees are expected to attend 2 of the 3 standing subcommittees)
- Trustees with the capacity to do so also have the opportunity to support occasional projects or short-term working groups, supporting the CEO and wider leadership team.
Duration: A 3-year term (may be extended for two further 3-year terms)
Final closing date: Tuesday 1 April
Please download the full information pack. The covering letter should set out the following (in no more than 2 pages):
Why are you interested in a trustee role at Age UK Sutton?
How you would contribute to Age UK Sutton as a trustee?
Please highlight all relevant experience, and demonstrate how your skills match the specific requirements of the role as set out in the Person Specification.
Please note that we will focus on your demonstrable experience and potential in the above areas and do not expect candidates to have experience in all responsibilities outlined in the Job Description.
A Sutton where every older person lives well, feeling connected and valued with the confidence and support they need to thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
STAMMA’s Helpline Services include our phoneline, webchat and email support services and are a hugely important part of STAMMA’s work. This is frontline stuff, responding to people reaching out for information and support. It’s a great opportunity to spend time chatting with people who stammer, as well as their parents, grandparents, teachers and employers, taking the time to make space to listen and to value what they have to say. Where appropriate we then signpost people to useful information, support and services.
We use a virtual call centre which means you can take calls and webchats from home, using a desktop or laptop computer.
We are currently recruiting volunteers to work on the helpline and webchat: one person covering different shifts across the week. This Floating Support role is ideal for a volunteer who is flexible and would like to help us cover gaps in our Rota, so that we can ensure all callers are able to access support.
The role will also commit to a weekly shift on Wednesdays 4pm to 6pm.
Please note that this volunteer role is only open to people who are resident in the UK.
What does the role involve?
Working within our Helpline Services, we’re hoping you’ll feel comfortable to:
· Take helpline calls (listening and speaking on the phone)
· Respond to webchats (reading on-screen messages and typing responses)
· Sending occasional emails
If you wish to, you can also be linked to an area of project work. That way, if the helpline services are quiet during your shift, you can get involved in other areas of STAMMA’s work. Project work is likely to involve reading and reviewing documents and resources, contributing to discussions and campaign ideas, and helping develop new resources.
What training and support would you get?
Structured, online training programme which can be taken at your own pace but is likely to take you about 8-10 hours in total. Following the training, you’ll have practice helpline calls and webchats. If you feel ready after that, you’ll start working in the helpline services. Ongoing support includes:
· Monthly helpline services meetings where you can meet other helpline volunteers. These monthly meetings include a short training session and discussion where we share and learn from our experiences of different calls and webchats.
· We have a WhatsApp group where you can keep in touch with other volunteers.
· Volunteer Supervisors are available for one-to-one support and discussions.
· Access the training modules as many times as you want.
What would you need?
· A quiet place where you can work in privacy and not be overheard during calls
· A mobile phone or landline
· A computer or laptop
Who might enjoy this volunteer role?
You’re likely to enjoy volunteering in the Helpline Services as Wednesdays & Floating Support volunteer if you:
· Are flexible, and would be comfortable to take on shifts at short notice (we would always aim to give you between 1-month to 1 weeks’ notice where possible)
· have a genuine curiosity about people and their experiences
· are able to understand written and spoken English
· are comfortable enough to speak on the telephone
· are comfortable with basic email functions
· have good administration skills
· enjoy listening and talking to people
It’s not essential to stammer yourself if you’re interested in working in our helpline, but it can be an advantage if you do, or if you are the parent of a child who stammers. Many of our callers find it really helpful to know that they’re speaking to someone who really ‘gets it’ and who has that personal insight into some of the issues and questions they have.
Other information
As a volunteer you can, of course, step back from the role at any time, although we do ask that you give us notice so that we can train someone to take over your role. However, both you and the service are likely to get most out of the opportunity if you’re able to volunteer with us for at least12 months or more. By gradually learning and developing your confidence in the role, you can have the biggest impact.
This is a volunteer role and is unpaid.
We exist to create a world that makes space for stammering. Where a stammer is embraced as just a difference.




