Communications assistant volunteer volunteer roles

About Us

Tell My Truth and Shame the Devil C.I.C. is a survivor-led community interest company dedicated to exposing the impact of childhood trauma, abuse, neglect, addiction, mental health struggles, and family dysfunction within Black communities and beyond.

Through podcasts, survivor stories, education, events, research, coaching, advocacy, and community support, we help individuals heal, break destructive cycles, and build stronger families and communities.

As we continue to grow nationally and internationally, we are seeking a Volunteer Central Operations Director to create structure, accountability, and operational excellence across all volunteer departments.

Job Purpose

The Volunteer Central Operations Director serves as the operational backbone of the organisation, ensuring departments, projects, and volunteer teams work efficiently, meet deadlines, and deliver measurable outcomes.

The role oversees project delivery, performance monitoring, reporting systems, KPI tracking, volunteer accountability, and cross-department coordination, helping turn organisational vision into effective execution.

Key Responsibilities

• Lead and coordinate organisational operations across all volunteer departments.
• Manage the Central Operations Team, including Analysts, Coordinators, and Assistants.
• Oversee project delivery, ensuring milestones, deadlines, and objectives are achieved.
• Monitor organisational performance, identify risks and bottlenecks, and implement solutions.
• Establish accountability systems, workflows, reporting processes, and operational procedures.
• Develop and maintain KPI dashboards, departmental scorecards, and performance reports.
• Track volunteer engagement, project progress, fundraising outcomes, and organisational impact.
• Facilitate communication and collaboration between departments.
• Lead operational meetings and support monthly performance reviews.
• Produce reports, risk assessments, and recommendations for senior leadership.
• Support implementation of organisational priorities and strategic initiatives.
• Mentor department leaders and promote volunteer engagement, wellbeing, and retention.
• Foster a culture of accountability, professionalism, collaboration, and continuous improvement.

Skills & Experience

• Experience leading teams, projects, programmes, or organisational operations.
• Strong project management, organisational, and planning skills.
• Ability to manage multiple priorities and coordinate cross-functional teams.
• Experience developing systems, processes, KPIs, dashboards, and reporting frameworks.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent written and verbal communication skills.
• Experience building stakeholder relationships and facilitating collaboration.
• Ability to motivate, support, and manage volunteers and team leaders.
• High levels of professionalism, integrity, accountability, and attention to detail.
• Comfortable working independently within a remote environment.
• Proficiency with tools such as Google Workspace, Microsoft Office, Trello, Asana, ClickUp, Airtable, Notion, Slack, and Teams.
• Experience in charities, CICs, volunteer-led organisations, operations management, programme management, or community development is desirable.
• Understanding of trauma-informed, survivor-led, or social impact organisations is beneficial.
• Passion for social impact and commitment to our mission.

Volunteer Benefits

• Opportunity to help build a national survivor-led movement.
• Executive leadership experience.
• Leadership training and mentoring.
• Professional references upon successful service.
• Opportunity to influence organisational strategy.
• Meaningful social impact and legacy-building work.
• Potential future paid leadership opportunities as the organisation grows.

Additional Notes

This role may not be suitable if you:

• Prefer low-responsibility volunteer work.
• Dislike reporting, accountability, or performance tracking.
• Are seeking immediate paid employment.
• Are uncomfortable using data and analysis to support decision-making.

To Apply

Please send:

• Your CV, portfolio, or LinkedIn profile (if available).
• A short introduction about yourself.
• Why this mission resonates with you.
• Relevant experience, skills, ideas, or vision you would bring to the role.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

How to Apply:

Please apply for our Volunteer role by emailing the following information to our shop team on: SHOP EMAIL ADDRESS

· Your full name (first name and surname)

· Your date of birth (all of our Volunteers must be a minimum of 18 years of age)

· Your email address

· Your phone number

· How many hours a week you’d be interested in volunteering in our Volunteer role for

Any personal information you share will be used solely for processing your application for volunteering.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

How to Apply:

Please apply for our Volunteer role by emailing the following information to our shop team on: SHOP EMAIL ADDRESS

· Your full name (first name and surname)

· Your date of birth (all of our Volunteers must be a minimum of 18 years of age)

· Your email address

· Your phone number

· How many hours a week you’d be interested in volunteering in our Volunteer role for

Any personal information you share will be used solely for processing your application for volunteering.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

What experience do I need?

• You do not need any previous experience with disabled children or young people
• We ask that you are friendly, caring, reliable and able to make a commitment to visit a young person regularly.

What will I be doing?

You will volunteer within WECIL’s befriending service for disabled children/young people and their families. This involves:

• Spending time regularly with a disabled child or young person in their home or their local community.
• You will not be asked to administer medication or deliver personal care in this role.

Who am I responsible for?

• You are responsible for the safety and wellbeing of the child or young person you are linked with.
• All links are risk-assessed and carefully monitored by your Co-ordinator.

Who am I responsible to?

The parent/carer.

• You must ensure that the parent / carer’s reasonable instructions and guidance regarding the welfare of their child are adhered to and that clear communication is maintained.
• Feedback must be given to the parent/carer following a visit.

Your co-ordinator and Time2Share@WECIL.

• You must respond promptly to any contact from your co-ordinator.
• You are required to report monthly on any time spent with the child you are linked with, any activities undertaken, and to take part in the annual review.

How often will I be needed?

• We typically ask for volunteers to commit to 2-4 hours a week
• The days / times are agreed between the volunteer and the family.
• We ask for a minimum commitment of 6 months to ensure the child and their family are able to benefit fully from the relationship.

What about expenses?

• Volunteer travel expenses can be reimbursed on receipt of a claim form. You won’t be left out of pocket.

Time2Share@WECIL is committed to the safeguarding and welfare of children and young people and expects its staff and volunteers to share this commitment. Our first priority is to ensure the safety of the children we support. Time2Share@WECIL reserves the right to end a link without notice or giving reason

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

How to Apply:

Please apply for our Volunteer role by emailing the following information to our shop team on: SHOP EMAIL ADDRESS

· Your full name (first name and surname)

· Your date of birth (all of our Volunteers must be a minimum of 18 years of age)

· Your email address

· Your phone number

· How many hours a week you’d be interested in volunteering in our Volunteer role for

Any personal information you share will be used solely for processing your application for volunteering.

Hertfordshire’s Family Centre Service brings children’s centres, health visiting and school nursing together, to provide a more joined-up service for children, young people, and their families.

The centres deliver a range of support groups and activities for children and their families to help them be healthy, grow and develop. To make it easy for families to fit sessions and services around their busy lives, access is available from any Hertfordshire Family centre. We have locations across the entire county so please do enquire ensuring you have provided your postcode. 

Main Tasks/ Responsibilities/ Activities

To support Public Health Nursing teams by helping parents use baby weighing equipment in a welcoming and safe environment.

Key Responsibilities:

· Welcome parents, carers, and babies to the self-weigh session in a friendly and approachable way.

· Explain how to use the weighing equipment safely and accurately (training provided).

· Support parents to record their baby’s weight on growth charts or apps as appropriate.

· Ensure the weighing area is safe, clean, and ready for families to use.

· Provide reassurance and encouragement to parents and carers.

· Signpost any questions or concerns about a baby’s health or development to a Family Centre staff member

Skills / Abilities / Experience / Qualities

· Friendly, patient, and approachable.

· Good communication and listening skills.

· Confident in supporting parents to use simple equipment (training given).

· Reliable, punctual, and able to work as part of a team.

· Respectful and non-judgemental towards all families.

Training / Support

· A full induction to the service and specific site will be provided.

· Requirement to undertake One YMCA online training courses

· To understand and implement One YMCA’s policies.

· Ongoing support and regular 1:1 meetings

· Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

· Undergo enhanced DBS check

· X2 References required

· Undertake additional training as and when required

· We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines

Are you looking for a pivotal role in a diverse, groundbreaking charity? Join Hidayah as our next treasurer on the Board of Trustees. 

Hidayah is a volunteer-led organisation supporting LGBTQ+ Muslims through community support, advocacy, education, and wellbeing initiatives.

The treasurer carries out Hidayah’s financial responsibilities, files reports, and presents regularly to the Board of Trustees. 

What do we specifically expect of this role?

• To take accountability for the bank account and to be an authorised signatory.

• To present financial updates at Trustee meetings and to devolve budgets where necessary.

• To ensure adherence to budgets.

• To present a predicted target and actual budget for the year.

• To work with the chair to give breakdowns of costings for fundraising bids and for events/activities/paid members of staff.

• To create the annual year-end financial report for the Charity Commission.

• To seek out revenue opportunities within the limits of Hidayah’s activities.

• To document how restricted and unrestricted funds are spent, including reports for grant funders.

• To approach organisations for donations and sponsorship opportunities.

• To increase revenue through public donations (online and actual) and to be proactive in doing this.

• To work with other Trustees to plan income-generating activities.

How much commitment is required?

This role requires a minimum commitment of 4–5 hours per week, with additional time required during busy periods or organisational activities. The following commitments are in place for all Hidayah Trustees:

• To be able to attend all Trustee meetings.

• To deliver a comprehensive report at each Board meeting with updates, completing actions in time;

• To aim to attend all other meetings as necessary, including the annual Strategy Day, annual General Meeting and (where geography permits) Hidayah events.

• To help to fundraise for and advertise any Hidayah events and fundraising drives.

• To be part of a communications group (via Discord) to keep up to date with Hidayah developments.

• To contribute to and to maintain the administration of our file-sharing system, Google Drive, so it is always up-to-date with clear records, templates, and forms.

• To check emails and to respond when needed.

• Line managing the finance assistant, including regular 121 meetings.

• Enthusiasm, dedication, responsiveness, flexibility, and eagerness in supporting the aims, vision, and mission of Hidayah.

• To contribute to the Charity Commission's annual report once a year.

• The role is subject to a 6-month probationary period.

• To read new Hidayah policies and initiatives.

• To read, understand, and agree with the constitution of Hidayah (available on the website).

What do we expect from a treasurer?

Please note that you must agree with and fit the essential criteria below to be eligible to volunteer in this role:

Knowledge & Experience:

• Educated to degree level or has experience which demonstrates equivalent analytical ability.

• Knowledge of quality assurance systems and their benefits for the voluntary sector.

• Knowledge of good governance procedures for the voluntary sector.

• Experience of budget management, preferably in the charity sector, but applicable to other sectors.

• High level of numeracy and close attention to detail.

• Basic AAT (Association of Accounting Technicians) experience is desirable but not essential.

Skills & Attributes

• Ability or willingness to learn line managing, developing, coaching, and motivating volunteers.

• Working and influencing at both a strategic and operational level, ensuring excellent working relationships with trustees and volunteers.

• A self-starter who can maintain their workload with minimal supervision.

• Friendliness, enthusiasm, dedication, responsiveness, flexibility, and eagerness in supporting the aims, vision, and mission of Hidayah.

• Ability to respond to conflict situations (if needed) with professionalism, adhering to Hidayah’s policies.

• Ability to handle and learn filing, online banking, and finance systems, including Google Drive and Sage.

What benefits do I get from this role?

• Contributing to Hidayah’s cause, with the opportunity to make a meaningful impact within LGBTQI+ Muslim communities.

• Strategic leadership experience and development of charity governance skills.

• Opportunity to expand your professional and community networks. 

• Experience working with a passionate and supportive volunteer team. 

Do you want to make a real difference to Scope, the disability equality charity, and our income?

Would you like to help run a shop and learn leadership skills?

Are you 18 years old or over? 

You might like our charity shop supervisor role! 

About this role 

You will be one of the leaders in your local charity shop making a difference to your local community whilst helping other volunteers to have a great experience. You will be required to take on Scope’s level 1 training course when you start. You will work through the training with your manager so you have the chance to ask lots of questions and feel confident in your role.

Your role may include: 

• supporting the shop manager and assistant shop manager 
• supporting other volunteers 
• delegating tasks 
• supervising young volunteers 
• handling deliveries
• banking and cashing up 
• being a key-holder, opening and closing the shop

When and where 

You will be in our Scope Gillingham shop, 45 High Street, Gillingham, Dorset, SP8 4AA. We are flexible on the times you would like to volunteer. We’d love your help for a couple of hours a week, but if you can give more time that would help us even more.

Who we’re looking for 

• kind and friendly attitude 
• reliable and responsible 
• willing to undertake training modules and complete a test at the end 
• motivated to develop your skills, particularly in leadership 
• friendly and passionate about disability equality! 

We particularly welcome applications from disabled people. Equality and inclusion are at the heart of Scope’s mission. We are committed to creating a diverse and inclusive environment for all volunteers.

Skills and experience you can gain 

• customer service 
• leadership 
• teamwork 
• running a shop 
• till operation
• cash handling and banking 
• supporting and supervising volunteers 
• coaching and mentoring 
• communication 
• stock preparation and management 
• health and safety 
• valuable experience for your CV 
• experience of a large, national disability charity 

What we can offer you 

• introduction to Scope 
• demonstration of your tasks 
• training courses, in person and online 
• personal development opportunities 
• opportunity to train up to Level 2 once you’ve completed Level 1 
• support and regular catch ups with a dedicated manager 
• agreed travel expenses 
• adjustments to make the role accessible for you 
• work experience for your CV 
• a work reference 
• 20% discount in your Scope charity shop 

Safeguarding 

Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. It expects all trustees, staff and volunteers to share this commitment. Please note, if you would like to progress to Level 2 training after you have completed Level 1, a DBS check will be required which Scope will provide.