374 Customer support volunteer roles

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. 

Please note you must be over 18 to apply for this role.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need.

Please note you must be over 18 to apply.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. 

Please note you must be over 18 to apply for this role.

We’re looking for three Support Group Volunteer over the age of 18 years old, based in Scotland.

You’ll be volunteering fortnightly Thursday between 10:30am and 11:30am plus additional time for volunteer team meetings and training.

As a support group volunteer, you will help with the running of the group. The role is designed to suit the needs of the group, and the skills of people offering support. If you enjoy getting to know your community, working with others and making a real difference then this is the role for you.

The volunteer will be

· A people person, with good listening skills

· A great communicator who enjoys meeting new people

· Good at putting people at ease

· Reliable and organised

· Passionate about supporting people affected by stroke

· IT literate, have good administrative and record keeping skills and be able to follow relevant policies

A protection of Vulnerable Groups (PVG) check is required for this role.

Volunteer Operations and Compliance Volunteer

Where Fawcett Estate Community Hall, Clapton, Hackney

Hours: 6 to 8 hours a week, across 2 to 3 days in the office

Who we are

Children with Voices started over 20 years ago with one woman, a community hall and a belief that no child in Hackney should be forgotten. Our founder Michelle began with a Winter Wonderland for local children at London Fields School, covered by the Hackney Gazette, after being named Family Mosaic Inspirational Tenant of the Year. She has not stopped since.

Today we are a registered charity at Fawcett Estate Community Hall in Clapton, running a Community Food Hub, Jumping Beans, SEND support, alternative education and work in local schools. Over 100,000 children and families have come through our doors. Our work has been featured on BBC, ITV and Channel 4, and we have been recognised with a Pride of Britain Award and a Points of Light Award. What we are proudest of is that families still knock on our door knowing someone will answer.

Who this role suits

A retired operations, compliance or quality manager. Someone from a regulated sector who knows what good governance looks like in practice. Anyone who has kept an organisation running smoothly and would enjoy doing it again somewhere it matters.

What you will be doing

• Helping coordinate day to day operations across our programmes so the week runs smoothly

• Reviewing our processes and suggesting where we could work better with what we already have

• Keeping our policy library current, including safeguarding, data protection and health and safety

• Helping prepare clear information for our CEO and Trustees so they can see how things are running

• Flagging anything that looks like a compliance or safeguarding risk, promptly and to the right person

What you will need

Experience of running or coordinating operations somewhere with real accountability. An eye for detail and a habit of writing things down. Comfort with documents, spreadsheets and shared drives. Discretion, because you will see sensitive information about families and staff.

What you will get from us

Real influence over how a growing charity works. A seat at the table with our leadership team. Proper support, so you are never left to figure it out alone. A personal reference, and the satisfaction of seeing an organisation run better because you are in it.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. 

Please note you must be over 18 to apply for this role.

Would you like to help blind and partially sighted people in your community? Do you enjoy driving and meeting new people and live in the Edinburgh and Lothian area? If so, we want you to come and join us as a Volunteer Driver.

Our volunteers provide a friendly face and that personal touch to brighten the days for the people they drive. Our drivers can become a regular part of someone’s life and for some their journeys together may be the only chance an RNIB customer has had to get out of their home for some time.

If you are friendly, courteous and reliable then this is the opportunity for you.

How often will I be needed?

• 4 Hours per Week

Key requirements

• This role requires membership of the PVG (Protecting Vulnerable Groups) Scheme (Children and Adults) and 2 references.

Location

Region

• Scotland

Additional location information

• Edinburgh & Lothian

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• Reliable and punctual
• Willingness to work independently

You will help older people feel more confident and connected. From the comfort of your home, you’ll research options and link them with local and national services that can make a real difference.

In this role, no two days are the same. You might:

- Research social activities and follow up with someone to help them feel less lonely

- Arrange transport for someone with mobility challenges to get to a day centre or lunch club

- Find trusted tradespeople, like gardeners, to help someone stay independent at home

- Make calls on behalf of someone who lacks the confidence to do so themselves

- Connect people with their local Age UK or similar organisations

- Each call is different, but all make a real difference to older people’s lives.

Older people are at the heart of everything we do at Age UK. You don’t need prior experience, we’ll provide full training and ongoing support. It’s helpful if you understand the challenges people may face in later life and will need some awareness of local and national services older people can be referred to. 

Strong communication skills and basic confidence using computers and online tools are important for this role.

You’ll get full training and an induction, so you feel confident in your role. We’ll provide regular check-ins, team support sessions, and opportunities to connect with other volunteers for peer support.

This role takes place Monday to Friday, between 9am and 5pm. We’ll work with you to find times that suit you within these hours.

As an Age UK volunteer, you'll get discounts on Age Co. products and services, plus offers from other brands through our discounts portal. Just ask your volunteer manager to find out what other perks are available.

Please note that, due to the nature of the role, we can only consider applications from individuals currently based in the UK. Thank you for your understanding.

Join Our Volunteer Team

Our charity shop is more than just a shop 
It’s a place of service, encounter, and solidarity at the heart of our community ❤️

To keep this beautiful project thriving, we are looking for new volunteers.
No experience is needed — just a willing heart and a desire to serve.

Even a small amount of your time can make a real difference 
If you feel called to help, we would love to hear from you 

Together, we can keep this work of love alive

About Us

Influential Stars is a purpose-driven platform connecting creators, supporters and causes through exclusive experiences, sponsored events and fundraising campaigns. We believe anyone with a BIG heart can use their influence, networks and community to make a positive difference.

Our Story

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years supporting charitable causes. The platform was created from a simple belief: when influence, connection and community come together, they can create meaningful impact.

Role and Purpose

We are looking for a friendly, organised and proactive individual to support our Creators throughout their entire journey with Influential Stars. As our Volunteer Creator Relations & Campaign Manager, you will help manage communication with Creators from their initial invitation and registration through to preparing, launching and completing their campaign. You will build positive relationships with Creators, interact with them on social media and ensure they receive the right guidance, encouragement and resources at every stage.

This role would be ideal for someone interested in creator relations, influencer marketing, digital communications, campaign coordination, fundraising or community engagement.

The role will also include onboarding newly registered Collaborators. This involves updating their personalised Canva referral poster and actioning their scheduled welcome and follow-up emails.

Full training and templates will be provided.

Key Responsibilities

● Send approved email invitations to prospective Creators. ● Follow up with Creators who have expressed an interest in joining Influential Stars. ● Respond to general Creator enquiries and direct more complex questions to the appropriate team member. ● Welcome newly registered Creators and explain the next steps in their journey. ● Onboard newly registered Collaborators using the approved onboarding process. ● Update each Collaborator’s personalised referral poster using an existing Canva template. ● Action and schedule the appropriate Creator and Collaborator emails at each stage of their journey. ● Ensure new Collaborators receive their referral information, personalised poster and relevant support resources. ● Keep Creator and Collaborator records and email tasks updated within our CRM system. ● Ensure Creators receive the relevant guides, campaign information, templates and support resources. ● Build and maintain positive relationships with Creators through email and social media. ● Engage with Creators’ content on LinkedIn, Instagram, Facebook, TikTok and other relevant platforms. ● Support Creators as they choose their campaign type, cause and experience where applicable. ● Maintain regular contact with Creators while their campaign is being prepared and is live. ● Send scheduled campaign emails, reminders, check-ins and promotional suggestions using approved templates. ● Encourage Creators to share campaign updates, engage with their chosen cause and complete their FIT List nomination. ● Work with the wider Influential Stars team to help promote live Creator campaigns. ● Monitor Creator progress and flag any concerns, unanswered communications or support needs. ● Keep accurate and up-to-date records within our CRM system. ● Follow up with Creators when their campaign ends, thank them for their involvement and share any relevant next steps. ● Encourage Creators to remain part of the Influential Stars community as Collaborators or return for future campaigns. ● Contribute ideas to improve the Creator experience, communication and engagement.

Skills and Experience Required Essential

● Excellent written communication and relationship-building skills. ● A warm, professional and encouraging communication style. ● Confidence communicating with people through email and social media. ● Strong organisational skills and attention to detail. ● Ability to manage follow-ups and keep accurate records. ● Comfortable following communication templates and agreed processes. ● Reliable, self-motivated and able to work independently. ● Passion for helping others and creating positive social impact. ● Respect for confidentiality and sensitive personal information.

Desirable

● Interest in digital marketing, influencer marketing, communications, PR, business, fundraising or events. ● Experience engaging with creators, influencers, customers or community members. ● Experience using social media for outreach, engagement or promotion. ● Familiarity with CRM systems or email campaign processes. ● An interest in charities, personal causes and social-impact initiatives. ● Familiarity with Canva. ● Full guidance and training will be provided, so enthusiasm, reliability and a genuine interest in people are more important than formal experience.

Working Arrangement

● Fully remote volunteer position for someone based in the South East of the UK - Ideally Hertforshire based or able to travel for meetings. ● Approximately 20 flexible hours per week. ● Hours should be spread across the week to ensure Creator and Collaborator communications are managed consistently. ● Occasional in-person meetings or working sessions may be available by mutual agreement. ● Ongoing guidance, templates and support from the Influential Stars team.

Why Volunteer with Us?

● Gain hands-on experience in creator relations, campaign coordination and digital communications. ● Develop valuable email marketing, social media engagement and CRM skills. ● Build experience supporting campaigns from initial outreach through to completion. ● Strengthen your CV and LinkedIn profile. ● Develop professional communication and relationship-management skills. ● Join a growing, mission-driven organisation. ● Help people use their influence to raise funds and awareness for meaningful

Here’s 5 reasons you’ll love to volunteer in our shops:

1. It's fun

2. It's flexible

3. You'll learn and share skills

4. You'll be making a difference

5. You'll work with a great team

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. Candidates must be over 18. 

Volunteering in the shop

Our Bearsden Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.

Why volunteer with Save the Children?

In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.

Skills and experiences we seek

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children. 

We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.

What happens next?

After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related). 

How to apply

Express your interest on email via the apply button. 

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. Candidates must be over 18. 

Would you like to make a difference to the lives of blind and partially sighted people by supporting the RNIB Enterprises Team in a varied business sales admin role? Do you live in or close to Peterborough?

We're looking for a volunteer to help us with:
• Compiling contacts list of potential new business customers.
• Reaching out to new potential business customers.
• Calling/setting up meetings/calls with sales managers.
• Emailing outreach information/updates.
• Supporting with the administration of competition updates, and customer satisfaction surveys to better understand our customer base.

We're looking for volunteers who are available sometime during weekdays, ideally on a Thursday but this is flexible and a different day may be possible, for either a full day or a couple of half days a week.

This role is based within RNIB’s Peterborough office but there is also the option to volunteer remotely from home.

This is a busy role and would suit someone will excellent admin and customer care skills who has a methodical and organised approach and is able to pay attention to detail.

How you will be supported in your role:
Full training on the role will be provided. You will also receive support from your volunteer manager which will include regular updates and catchups.

What you will gain from this role:
This is an ideal opportunity for someone looking to develop or refresh their admin skills in a volunteer role with the UK's leading sight loss charity and you will gain experience in dealing with business customers, supporting sales and order teams and a better understanding of MS Office.

How often will I be needed?

• 1 Days per Week

Key requirements

• This role requires 1 reference.

Additional location information

• This role is based within RNIB’s Peterborough office but there is also the option to volunteer remotely from home.

Who this opportunity will suit

Minimum age

• You must be at least 16 years old to apply

What skills and experience are needed?

• Some experience of with MS office, Word, Excel and Outlook. This is a busy role and would suit someone will excellent admin and customer care skills who has a methodical and organised approach and is able to pay attention to detail.

Here’s 5 reasons you’ll love to volunteer in our shops:

1. It's fun

2. It's flexible

3. You'll learn and share skills

4. You'll be making a difference

5. You'll work with a great team

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. Candidates must be over 18.

Volunteering in the shop

Our Retford Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.

Why volunteer with Save the Children?

In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.

Skills and experiences we seek

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children.

We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.

What happens next?

After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related).

How to apply 

Express your interest on email via the apply button.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. Candidates must be over 18.

Ref: V273 | Support Group Volunteer | Cookstown, Northern Ireland

We’re looking for 3 Support Group Volunteers over the age of 18 years old, based at First Presbyterian Church, 1 Loy Street, Cookstown, BT80 8PZ.

You’ll be volunteering every Tuesday between 10.30am and 12.30pm.

As a support group volunteer, you will help with the running of the group. The role is designed to suit the needs of the group, and the skills of people offering support. If you enjoy getting to know your community, working with others and making a real difference then this is the role for you.

The volunteer will be

· A people person, with good listening skills

· A great communicator who enjoys meeting new people

· Good at putting people at ease

· Reliable and organised

· Passionate about supporting people affected by stroke

· IT literate, have good administrative and record keeping skills and be able to follow relevant policies

A Disclosure and Barring Service (DBS) check is required for this role.

Interested in this role?

Find out more by downloading the role description for the Support Group Volunteer role.