48 Head of support services volunteer roles

Role: Director of Local Operations

Job Description:
Youth Advantage UK is seeking a volunteer Director of Local Operations to develop and lead its Local Operations Departments (England and Wales; Scotland and Northern Ireland) in identifying and delivering on opportunities for the organisation to have an impact at a local level through commissioned research projects. The successful candidate will be responsible for ensuring these Departments produce high-quality research projects which meet the goals agreed with the commissioning organisations and grow Youth Advantage’s reputation and reach in line with its strategic policies. Working closely with the COO and the Policy and Ethics Departments, the ideal candidate will use their prior experience to effectively guide and strengthen the organisation’s ability to enable evidence-based, positive local change. They should have excellent writing and speaking skills, IT literacy, and the ability to work well independently and in a team.

This role reports directly to the Chief Operating Officer.

Responsibilities:

● In line with the organisation’s strategic priorities, to lead the Local Operations Department in designing, developing and implementing impactful research and project objectives.

● To line manage the Head of Local Operations (England and Wales) and the Head of Local Operations (Scotland and Northern Ireland), supporting them to effectively manage their own teams and to develop and implement the frameworks necessary for producing top quality research projects based around both desktop research and fieldwork.

● To work with HR in creating a strong Local Operations Department composed of individuals with the appropriate skills and expertise. To ensure these volunteers are appropriately supported and trained during their period of service.

● To work alongside the Policy Department to source potential commission and project opportunities, shaping the focus and output of the Local Operations Department accordingly.

● To develop short- and long-term strategies in relation to the Department’s activity, ensuring that these align with the wider strategies of the organisation.

● To liaise with the Policy and Ethics Department of the organisation on an ongoing basis, ensuring that their advice is incorporated into Departmental decisions and output.

● To take responsibility for relationships with key external stakeholders, at all times representing the organisation positively and professionally.

● To work on an on-going basis with the other members of the organisation’s Senior Leadership Team in determining its strategic priorities and incorporating these into the Department.

● To monitor, analyse and respond to external trends which impact on the organisation’s strategies and the Local Operations Department’s activities.

● To work closely with the organisation’s Communications Department in developing and implementing effective strategies to raise the organisation’s profile and impact.

● To create blogs and articles on related issues and to find and distribute information on related topics which may be of interest to the other organisation members.

● To support the Chief Executive Officer in presenting local operations strategies to Youth Advantage’s Trustees.

Requirements:

● Experience in research and planning, leading key campaigns or programmes.

● High-level understanding of carrying out quality desktop research and related fieldwork, ideally in an area related to the organisation’s priorities.

● Excellent knowledge of a range of methods and approaches to effectively disseminating research results.

● Excellent leadership and organisational skills, with proven experience of setting priorities and motivating team members.

● Excellent writing and speaking skills.

● IT literacy, including proficiency with Microsoft Office and Google Suite.

● Ability to work well independently and in a team.

● Strong attention to detail and organisational skills.

● Ability to prioritise tasks and manage time effectively.

Benefits

● Gain valuable experience in leading a research and project team.

● Opportunity to work with a dedicated and passionate team.

● Flexible working hours.

About this Role

Location: Remote (Global)

Commitment: Volunteer Unpaid Position, 10-15 Hours per Week

Reports to: Head of Recruitment

About Solution Community: an international 501(c)(3) non-profit organization pioneering an innovative social platform dedicated to enabling actionable change. With volunteers from over 70+ countries, we are a testament to the power of global collaboration. Our team members bring experience from some of the world’s most successful companies, including Apple, Toyota, Google, Netflix, Walmart, Meta, Microsoft, and many others, creating a rich tapestry of knowledge and passion.

Our Mission: To foster a global community of compassion, uniting individuals and organizations to solve the world’s social problems. We bridge non-profits, businesses, philanthropists, and volunteers, empowering them to create meaningful change for current and future generations.

Our Vision: Imagine a world where every person can thrive—a world united by collaboration, compassion, and action. At Solution Community, we are making that vision a reality and driving change that will shape the future.

Professional Volunteering: skills-based service performed with the same reliability, accountability, and quality expected in a paid professional role. Volunteers are core contributors whose work directly supports our mission of global compassion, collaboration, and action.

Position Summary

Solution Community is seeking an experienced, passionate Volunteer Development/Fundraising Network Senior Recruiter to attract, engage, and onboard talented fundraising and development professionals. This strategic volunteer role will help build a strong network of fundraising leaders, donor engagement specialists, grant professionals, and development experts who can contribute to the organization's long-term sustainability and impact.

The ideal candidate is an experienced recruiter with expertise in sourcing and recruiting talent within nonprofit development, philanthropy, fundraising, donor relations, corporate partnerships, or advancement functions.

Key Responsibilities

Talent Acquisition & Recruitment

• Develop and implement recruitment strategies to identify and attract fundraising and development professionals.
• Source, screen, interview, and assess candidates for volunteer and leadership opportunities within the fundraising network.
• Build and maintain talent pipelines across philanthropy, nonprofit development, donor relations, grants management, and corporate social responsibility sectors.
• Partner with organizational leaders to understand current and future fundraising talent needs.
• Ensure a positive and engaging candidate experience throughout the recruitment process.

Network Development & Community Building

• Expand and strengthen a diverse network of fundraising professionals, grant writers, development officers, donor relationship managers, and fundraising consultants.
• Establish relationships with professional associations, nonprofit networks, universities, and community organizations.
• Promote volunteer opportunities through networking, social media, and professional platforms.
• Help create a sustainable pipeline of fundraising talent and volunteer leaders.

Strategic Support

• Collaborate with fundraising and leadership teams to identify priority recruitment needs.
• Assist in recruiting volunteers for fundraising campaigns, grant initiatives, donor outreach, and partnership development efforts.
• Provide market insights and recommendations on best practices for recruiting development and fundraising talent.
• Support diversity and inclusion efforts within volunteer recruitment initiatives.

Process Improvement & Reporting

• Maintain candidate records and recruitment tracking through Dover, our applicant tracking system (ATS).
• Monitor recruitment metrics and provide updates on pipeline activities.
• Recommend innovative sourcing techniques and engagement strategies.
• Support continuous improvement of volunteer recruitment processes.

Qualifications

Required

• 5+ years of experience in recruitment, talent acquisition, executive search, or volunteer recruitment.
• Experience recruiting for fundraising, nonprofit development, donor relations, philanthropy, partnerships, or advancement functions.
• Strong sourcing, interviewing, and stakeholder management skills.
• Excellent verbal and written communication abilities.
• Ability to work independently in a remote and collaborative environment.
• Passion for nonprofit, community impact, and mission-driven work.

Preferred

• Experience working with nonprofit organizations, charities, foundations, or social impact initiatives.
• Familiarity with fundraising functions including donor stewardship, grant development, major gifts, and corporate partnerships.
• Existing network within the nonprofit, philanthropy, or fundraising community.
• Experience with LinkedIn Recruiter, Dover (ATS), or volunteer management platforms.
• Background recruiting senior-level or executive volunteers is a plus.

Core Competencies

• Strategic Recruiting
• Relationship Building
• Talent Sourcing

What We Offer

• Global collaboration with leaders and strategists from top global companies.
• Meaningful impact on global causes and communities.
• A vibrant, multicultural team spanning 70+ countries.
• A supportive environment rooted in compassion, integrity, innovation, and collaboration.
• Flexible work-life with full autonomy.
• Opportunities for personal and professional growth.
• A formal recommendation upon successful completion of your volunteer term.