Helpline volunteer roles

What does a Helpline Volunteer do?
FamilyLine operates as Family Action’s National Helpline, open Monday – Friday, 9am – 7pm to anyone 18+ experiencing challenges related to family life. Volunteers use a digital system to volunteer from their own home, offering listening & emotional support, suggestions, guidance & signposting via telephone, webchat and text messages. Volunteers are trained to support using an empathetic, people-focused approach to ensure everyone who accesses the service feels included and receives the support they need. Volunteers are also able to make referrals to other services, such as FamilyLine’s Counselling & Befriending service, or the Family Action grants programme.

How often would I need to volunteer?
FamilyLine volunteers choose the days & times for their own shifts of at least 2 hours per week. We are looking for a commitment of at least 12 months.

What skills do I need?

• Listening skills
• Empathy, and non-judgemental attitude
• Ability to remain calm under pressure
• Teamwork skills, with the ability to work independently
• Reliability – able to commit to training, shifts and supervision
• Reflective skills & commitment to growth
• Can-do attitude – willingness to learn new approaches, new skills & new IT systems!

What’s in it for me?

• Make a difference to the lives of families across the UK
• Acquire telephone and digital support skills & experience, and participate in training to further your knowledge
• Be part of a friendly team supporting vulnerable families, volunteering alongside others with shared values

Recruitment and Training:
All applications will be shortlisted for interview. Those successful will be invited to our group training sessions.

Please note that group training cannot be moved, and if you are unable to attend, unfortunately you will not be able to proceed to the role. Please see below for dates:

• Introduction to FamilyLine: Monday, 14th September, 11:30am – 2:30pm
• Safeguarding: Thursday, 17th September, 11:30am – 2:30pm
• System, Call Structure & Processes: Tuesday, 22nd September, 11:30am – 2:30pm
• Data Capture (Analysis and Recording): Tuesday, 29th September, 11:30am – 2pm
• Call Skills Practice: Thursday, 1st October, 11:30am – 2pm
• Webchat Skills Practice: Monday, 5th October, 11:30am – 2pm
• 1-1 Supervised Shift: Flexible, between 9th October – 20th November (To be arranged after training is completed)

How do I apply?
To apply, please click the 'Redirect to Recruiter' button at the top of the advert. This will take you to our 'Expression of Interest' page. Please complete this to receive an application form within 24 hours. 

The Board of Directors is opening up the opportunity for new Trustees to join MYH. If you are passionate about making a difference and have the skills, knowledge, or experience to support MYH during an exciting period of growth, we would love to hear from you. 

Job title: Trustee 

Reports to: Chair of Muslim Youth Helpline 

Hours: Flexible, Approx 6-8 hours per month (some evening and weekends required) 

Contract: Voluntary 

Overview of The Charity 

The Muslim Youth Helpline (MYH) is a national award winning charity providing faith and culturally sensitive support services to young people in the UK. Its core service is a free and confidential helpline open seven days a week via telephone, email, internet chat and WhatsApp. MYH is a dynamic organisation that puts service to its clients at the heart of everything that it does. 

Vision: A future where young people are empowered to overcome challenges and live a God-centred life of meaning and purpose.

Mission: To provide a range of culturally informed services to improve the mental wellbeing of young people.

Role Description 

The Board of Directors is opening up the opportunity for new Trustees to join MYH. If you are passionate about making a difference and have the skills, knowledge, or experience to support MYH during an exciting period of growth, we would love to hear from you. 

As part of our ongoing Board development, we welcome applications from individuals with diverse backgrounds, skills, and perspectives who share our values and commitment to our mission. While all applications are encouraged, we would particularly value experience in governance, strategic oversight, and organisational development at this stage of the charity’s journey.

As part of MYH’s ongoing Board development and succession planning, we are particularly seeking to appoint Trustees in two priority areas:

1. Future Chair of Trustees

We are seeking an experienced strategic leader who may be interested in progressing into the role of Chair of Trustees within the next 9–12 months, following a planned leadership transition. Previous Chair, Board, Non-Executive, or senior leadership experience would be highly valuable.

2. Governance and Organisational Oversight 

We are also looking to strengthen Board capability in charity governance, legal and regulatory compliance, safeguarding, risk management, HR oversight, and 

organisational policy development.

As MYH continues through a period of growth and organisational development, these 

appointments will play an important role in supporting the charity’s long-term sustainability, accountability, and impact.

Key Responsibilities 

As a Trustee of MYH, you will work collectively with the Board to provide effective governance, strategic direction, and oversight to support the charity’s mission and long-term sustainability. Key responsibilities include: 

• Contributing to the strategic direction and overall governance of the charity 

• Ensuring the charity operates in line with its charitable objectives, governing documents, and legal responsibilities 

• Supporting effective decision-making by providing independent judgement, constructive challenge, and professional insight 

• Promoting accountability, transparency, and ethical leadership across the organisation 

• Overseeing the charity’s financial sustainability, including monitoring resources, budgets, and fundraising opportunities 

• Supporting the identification and management of organisational risks, including safeguarding responsibilities where appropriate 

• Acting in the best interests of the charity and its beneficiaries at all times 

  • Championing the charity’s mission, values, and impact with stakeholders and the wider community

• Working collaboratively with fellow Trustees and the leadership team to support organisational growth and development 

  • Attending Board meetings, contributing to discussions, and participating in relevant sub-groups or activities where required 

  • Supporting good governance practices, compliance, and continuous improvement across the organisation 

Person Specification 

General Requirements 

• A strong commitment to the mission, values, and objectives of Muslim Youth Helpline 

• A willingness to devote the necessary time and effort to support the growth and development of a small, fast-paced, and dynamic charity 

• Strategic vision and the ability to contribute to the long-term direction of the organisation 

• Good independent judgement and the ability to make balanced, informed decisions 

• An ability to think creatively and contribute innovative ideas and solutions 

• A willingness to engage in open, honest, and constructive discussions, including difficult conversations where necessary 

• An understanding and acceptance of the legal duties, responsibilities, and liabilities associated with trusteeship 

• An ability to work collaboratively and effectively as part of a diverse Board and wider team 

• A commitment to equality, diversity, inclusion, and respectful governance practices 

• A commitment to Nolan’s Seven Principles of Public Life: selflessness, integrity, objectivity, accountability, openness, honesty, and leadership 

Desirable Skills and Experience 

While we welcome applications from individuals with a broad range of backgrounds and experiences, we would particularly value: 

• Previous Board, Trustee, Non-Executive Director, or governance experience 

• Experience in governance, charity leadership, or strategic organisational oversight 

• Knowledge of safeguarding, risk management, HR, legal compliance, or organisational policy development 

• Strategic planning and organisational development experience 

• Financial oversight, fundraising, or financial sustainability experience 

• Experience supporting organisations through periods of growth and change 

• An understanding of the needs and challenges affecting young people and Muslim communities 

MYH has four core values; non-judgemental, accountability, rooted in faith and compassion. You will be expected to demonstrate all four values throughout the recruitment process and within your role at MYH.

Commitment 

Trustees are expected to commit 4-8 hours of work during each month to complete any 

necessary Trustee tasks agreed by the Board to support a rapidly growing Muslim Youth 

Helpline. 

The specified hours above are an indication only. The successful candidate may be expected to work additional hours and on occasional weekends. 

Equality and Diversity 

Muslim Youth Helpline (MYH) are committed to our Equality and Diversity Policy. Under Section D of our Equality and Diversity Policy (Policy Statements) MYH are committed to ensuring that all candidates are given equal access to our employment opportunities regardless of their age, gender, race, sexual orientation, marital status and any other defining characteristics. 

The Cyber Helpline is a charity founded by the cybersecurity community to ensure no one faces cybercrime alone.

We provide free, expert support to individuals affected by cybercrime, digital fraud and online harm, helping them understand what has happened, secure their accounts and devices, recover safely and regain control.

Since launching, we have supported more than 100,000 people through our helpdesk and millions more through accessible self-help guidance. Every month, more than 25,000 people access our self-help service for practical advice and support.

We bridge the gap between technical cyber response and human support, combining expert digital guidance with empathy, clarity and care.

As demand for our services grows, we are investing in a stronger brand, marketing and audience engagement to ensure more people can find us when they need us, and more supporters can help sustain and grow our work.

The Cyber Helpline is a dynamic, fast-growth charity that has the ability to really drive change in the online world. We offer a flexible working environment, the chance to work with highly motivated colleagues, work with exciting partners and provide the chance for you to help make a difference.

Role Summary

The Company Secretary is the guardian of The Cyber Helpline’s compliance with both the law and best practice. The Company Secretary will play a key role in ensuring that Board procedures are followed and regularly reviewed. Acting as a resource for the Board, the Company Secretary will also provide guidance on Board members' responsibilities.

Key Responsibilities

The Company Secretary will be responsible for the following:

• Ensuring the charity operates in accordance with its governing document, the Charities Act, and the Companies Act 2006. Advising the board on their duties and on any legal and regulatory changes.

• Being the subject matter expert on charity law and regulation within the Board. 

• Organising, attending, and taking minutes at trustee meetings (board and sub-committees), including preparing agendas and circulating papers.

• Supporting the trustees by commissioning papers and other work required by the board, recording and tracking progress of actions agreed

• Ensuring all mandatory returns, including the annual report and financial statements, are filed on time with Companies House and the Charity Commission.

• Informing the Charity Commission of any significant changes in the charity’s structure or management, for example, the appointment or resignation of Trustees.

• Assisting with the recruitment, induction, and training of new trustees, and managing conflict-of-interest registers.

• Maintaining accurate records, including the register of members and trustees, the register of any charges on the company’s assets and managing high-level correspondence.

• Maintaining the charity's registered office as the address for any formal communications. Ensuring that all the charity’s business stationery carries its name, registered number, country of registration and registered address. 

• Ensuring the security of the charity’s legal documents and owning the charity’s policy for the filing and retention of documents.

• Ensuring The Cyber Helpline has adequate insurance in place. 

• Ensuring the charity is compliant with relevant UK law & regulation. 

• Supporting the protection of intellectual property. 

Person Specification

This role would suit either someone in a Company Secretary role or someone with aspirations to become one. We are happy to support someone looking to make the transition into this role.

Essential Experience

• Experience of auditing against standards and policies. 

• Experience consulting with subject matter experts on complex issues. 

• Strong attention to detail. 

• Strong planning, organisation and analytical skills. 

• Strong communication skills. 

• Ability to turn theoretical models and guidance into practical frameworks that achieve results. 

• Ability to deliver project work, as well as communicate and plan at a strategic level. 

• Strong integrity and honesty. 

• Passionate about our mission of supporting victims of cybercrime. 

Preferred experience

• An understanding of or experience in the cyber security industry. 

• Experience in the not-for-profit / charity sector.

• Membership (or on path to membership) of any of the following bodies:

  • the Institute of Chartered Accountants in England and Wales

  • the Institute of Chartered Accountants of Scotland

  • Association of Chartered Certified Accountants

  • the Institute of Chartered Accountants in Ireland

  • the Institute of Chartered Secretaries and Administrators

  • the Chartered Institute of Management Accountants

  • or the Chartered Institute of Public Finance and Accounting

• Be a barrister, advocate or solicitor called, admitted or part-qualified, in any part of the UK

Additional Requirements

Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. 

Due to the nature of this role, successful candidates will be required to undergo a criminal record check (e.g. DBS). This is because the role involves access to sensitive information. Any disclosures will be considered on a case-by-case basis in line with relevant legislation.

Engagement: Trustee meetings are quarterly (three remote and one in-person). The individual will provide additional time as required, we expect this to be between 2-4 hours a week for 42 weeks of the year.

What we offer

• High-street discounts - Thousands of discounts on travel, shopping, wellbeing, entertainment and more.

• Flexible and remote volunteering - we are a remote-first organisation, you’ll have the freedom to volunteer from home (or away - subject to approval).

• Cybersecurity at home - we offer free cybersecurity tools to protect your home devices to stay safe online personally, and professionally.

• Professional development - Access to ad-hoc training based on your role and professional growth interests

• Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA

Who is Quaker Social Action?

QSA works with people on low incomes to seek solutions to the issues affecting their lives.

The services that QSA deliver are varied but all are about building respectful and dignified relationships with people who need support in some way. We address issues around food insecurity especially for asylum seekers, the dearth of support on the streets for people who are homeless, and the financial struggles many people experience when arranging a funeral. As well as these direct services we convene an advocacy group of hundreds of grassroots charities tackling child poverty in London. 

Some of our services operate in person, in London, some are national and delivered online or through a telephone helpline. Across all services, we seek to share our learning with others, through advocacy, campaigning or training; or by having a voice with policymakers and in the media on issues where we have credibility.

QSA was founded in 1867 by Quakers troubled by the social injustices of the time and keen to tackle them. This sense of taking practical action to address societal challenges has stayed with us over our 150-year history, and our organisational values are aligned with Quaker values of equality, truth and peace.

QSA is the largest independent Quaker charity and Quakers across the UK support our work –approximately 20% of our £1million+ income comes from Quaker sources. We are proud of our Quaker heritage and our place within the Quaker community, while also clear that our services, jobs and trustee roles are open to all.

“The advice and support was beyond beneficial. As a family we were just above the threshold for getting any financial support and at a very difficult time already, money worries was the last thing we needed.”

- Down to Earth funeral costs helpline caller.

What are we looking for?

The Charity Commission defines trustees as "the people who lead the charity and decide how it is run".

Therefore, we need new trustees who are:

1. Passionate about the aims of QSA and excited to contribute to our work

2. Empathic and understanding of the issues affecting people living in poverty, and keen to learn more

3. Wanting to make a positive contribution to our commitment to increasing inclusion, including giving voice to those with relevant lived experience

4. Willing to take on this responsibility and committed to learning more about charity governance

5. Able to commit the time needed to be a trustee and to take this responsibility seriously, for an initial term of three years.

While previous trustee experience is not necessary, we need trustees who have the confidence to actively contribute to the work of our charity from their appointment date, and who have capacity to engage with the governance task. The trustee task is more than attending meetings: we estimate it represents 1-2 days per month in total, accounting for board preparation, engaging with emails, and taking up opportunities to see the work and meet QSA staff.

Some of our trustees are Quakers but most are not, and we warmly welcome applications from people of all faiths or none. We are looking for trustees who will be in sympathy with Quaker values of peace, equality, integrity and simplicity.

​

How do I contribute as a trustee?

Trustees meet four times a year. Usually, two of these meetings are in person in London, on an afternoon; the other two are online and in the evening.

Each trustee is expected to join one committee: finance & fundraising, governance & nominations or people & wellbeing. These meet quarterly, online, and are arranged to meet the needs of their members.

There are also formal and informal opportunities to meet with fellow trustees and with the QSA staff team, including online meetings, away days and special events. We encourage trustees to take advantage of as many of these opportunities as possible.

As well as this, trustees contribute by playing an active part in the life of the charity and by being responsive, supportive and committed to the fulfilment of QSA’s charitable purposes.

Trustees as a whole are responsible for:

· Setting the strategic direction of QSA

· The financial oversight of QSA

· Ensuring we comply with relevant legislation

· Supporting the paid staff of the charity to deliver our mission.

Being a trustee for a charity as diverse and energetic as QSA offers an exciting opportunity for people who are passionate about tackling poverty.

“I feel the service from these marvellous book fans and their very committed, caring staff are an essential…I use them twice a week every week. Please may they continue.”

- Visitor to Turn a Corner library van for people experiencing homelessness.

Equity, Diversity and Inclusion at QSA

QSA has been working hard on equity, diversity and inclusion and see it as a golden thread which runs through our organisation. We are still learning and we invite new trustees to join us on that learning journey.

Inclusion is important to us – the arrival of new trustees brings fresh perspectives and we are excited that our culture will expand and be enhanced by new people joining the board.

We are particularly keen on recruiting trustees who are closer to our cause. By this we mean people who have current or previous experience of living on a low income. We're aware that poverty disproportionately affects people with disabilities and also people who are black and others from global majority communities. Therefore, we'd particularly like to encourage you to apply if you're from one of these groups.

We are committed to addressing any barriers to inclusion, so do speak to us if there are changes we might need to make to enable you to participate.

Discussion and challenge are at the heart of good governance, so we need people who are different from each other to make that happen. We know this requires full engagement from all our trustees and commitment from us to make it work.

What support will I get?

We know that new trustees will need to get to grips with the role, and we offer support:

• New trustees receive an induction where they meet key staff and other trustees, and learn how our trustees work together.

• We have a buddying system in place for new trustees, providing support and reassurance from a more experienced trustee, especially for the first few months.

• New trustees receive all the information needed about QSA: governing documents, organisational chart, plans and recent trustee papers.

• We support trustees' learning and development and encourage our trustees to take opportunities to broaden their knowledge and skills.

• We do not want cost to be a barrier for trustees. Expenses are covered to ensure trustees can fulfil their obligations, such as travel, accommodation, and childcare.

About our organisation

For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.

nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.

About our services

East London Rape Crisis provides a range of support services to women and girls affected by sexual violence; including an Information & Support service, counselling, advocacy and group workshops

About the role

We are looking for enthusiastic volunteers to become part of our team.

Our volunteers support women through our Information & Support Services, providing emotional and practical support to survivors of sexual violence, their friends, family and other professionals via telephone and email support. There are also opportunities to support the team with administrative tasks that do not involve direct contact with survivors.

You will get:

• The opportunity to provide invaluable support to survivors of sexual violence from within a feminist framework
• The opportunity to volunteer within a leading, London-based violence against women organisation
• Full supervision & support
• Internal training on violence against women, safeguarding, helpline skills, organisational systems & policies
• A professional reference against the advertised Volunteer Profile that can be used for future employment.

Volunteers will:

• Have an interest in, and understanding of, issues relating to male violence against women and girls
• Have good IT skills
• Align with nia values

Volunteers must:

• Be available for one of the below interview dates and all of the below training dates
• Be able to commit to in person volunteering for 4 hours per week for a minimum of 12 months
• Be able to commit to attending monthly team supervision. This currently takes place on line on the first Monday of each month from 18:00- 19:30pm (includes training and development opportunities).

Title:  ELRC Information & Support Volunteers

Hours: 4 hours per week on Thursday (09:30am-13:30/13:30-16:30pm)

Location: Dagenham Heathway

TRAINING DATES

 Thursday 3rd September       10:00-16:30      Dagenham Heathway

Monday 7th September          18:00- 19:00     Microsoft Teams

Wednesday 9th September    18:00- 19:00     Microsoft Teams

Friday 11th September           18:00- 19:00     Microsoft Teams

Thursday 17th September      10:00-16:30     Dagenham Heathway

Saturday 19th September       10:00-12:30     Microsoft Teams

Monday 21st September         18:00- 20:00    Microsoft Teams

Thursday 24th September       18:00- 20:00   Microsoft Teams

Thursday 1st October              10:00-16:30    Dagenham Heathway

Saturday 3rd October              10:00-16:30    Dagenham Heathway

CVs will not be accepted

If you would like to speak to someone about volunteering, please contact Juliana Delmonte (ELRC Co-ordinator)

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

We are looking for women who hold intersectional feminist values and principles and who are passionate about the mission and values of SARA. We are particularly looking for Trustees who have relevant qualifications and/or experience in the following areas: 

 - Human resources and personnel management, including a knowledge of employment legislation.  

- Financial management, planning and budgeting.  

- Secretarial, supporting with minuting, scheduling board meetings and coordinating action plans. 

SARA's values are:

- Compassion: Compassion means actively caring, not just surface kindness. We show up without judgment, meeting every survivor where they are, without assumptions or shame.

- Community: We do more than support people; we stand with them. We see people as more than “service users”, giving voice to the voiceless.

- Growth: Recovery is gentle, growth happens in small steps. We support everyone to find their strength and voice in a way that works for them.

- Integrity: We’re trustworthy. We do what we say we'll do. Confidentiality is sacred. 

- Hopefulness: Healing is possible, but it's not always easy. We'll hold you up while you find a new version of yourself.

We started as a feminist collective in 2010 growing into Trafford Rape Crisis and then becoming TRC Sexual Abuse & Rape Support Greater Manchester, supporting women all over Greater Manchester.

SARA (launched 2026) evolved from that vision, thanks to all the women and supporters who came before us. Our founders understood that sexual violence doesn’t happen in isolation. It intersects with race, disability, poverty, sexuality and gender identity. So, our support must reflect this reality.

We exist to support survivors of sexual violence through trauma-informed care, advocacy, and community connection. 

We’re a feminist organisation providing counselling, helpline support, Independent Sexual Violence Advocacy (ISVA), community support and digital resources for women affected by gender-based violence. We believe in putting people at the centre of our care, meeting them where they are.

While we dream of systemic change, our primary focus is providing the specialist support survivors need right now – from early support to long-term healing, from practical advocacy to building supportive communities.

Our volunteers are vital members of the Citizens Advice Barnet team.

If you’re looking for a worthwhile experience and excellent training, there may be a suitable volunteering role waiting for you at Citizens Advice Barnet.

Volunteering is a great way to contribute, use and gain skills, make friends and feel part of an enthusiastic team.

Most of the work we do is carried out by highly trained volunteers. We very much value the work of all our volunteers, who strongly uphold the aims and principles of the Citizens Advice service.

After successfully completing the initial training, you will:

• assist clients on reception,
• call back clients who have been referred to us,
• give advice via email,
• speak to clients on our helpline,
• support clients in person at drop-in advice sessions throughout Barnet,
• undertake administrative tasks supporting the advice team.

Purpose of the role

• help provide an effective and efficient advice service to members of the public,
• help influence government and other organisations by collecting evidence of the effect of their actions on the lives of clients for the Research & Campaigns team to use,
• help us raise essential funds to continue our work by collecting evidence of the need we address and our impact.

Qualities Required:

• being open, approachable and non-judgmental,
• ability to communicate effectively in writing and in person,
• a good level of literacy and numeracy skills,
• a good level of IT literacy,
• ability to commit to 2 days a week for at least 9 months,
• ability to commit to and work within the aims, principles and policies of the Citizens Advice service.

Lead Volunteer Role Description

• To update the Volunteers’ Rota from the Court diary and ensure that each Volunteer in the team and the CCSS office has a copy. Wherever possible, the Rota should be kept on a computer for updating and emailed to the rest of the team and the office. 

• Ensure sufficient numbers of Volunteers are on duty for effective and appropriate support for bereaved families and witnesses who attend the Inquests.

• To arrange and re-arrange the Rota between the Volunteers, noting any holiday or leave of absence dates.

• Ensure a finalised Rota is sent to the office at the end of each month in order for volunteer expenses to be checked and processed.

• To ensure that all the Volunteers have each other’s contact details and the Volunteer emergency contact details are included in the court file and updated when changes occur.

• To ensure monthly and yearly statistics are kept up to date and to send the Monthly Statistics to the Volunteer who collates the stats at the end of each month.

• To ensure there are sufficient Report Forms for the Volunteers’ use if collecting stats in paper format.  If alternative methods of collecting stats are used, to ensure that the team are all using the same method.

• To inform the Operations & Training Manager and the CCSS office of the need for more Volunteers or of any leavers.

• To assist with the recruitment interviews and induction of new Volunteers.

• Responsible for the support of new Volunteers and their final sign off.  Where the Lead Volunteer has concerns about the level of support required or the competency of a new Volunteer, they should refer those concerns to the Operations & Training Manager.

• To organise Volunteer team meetings (minimum of 3 meetings per year) and to inform the Operations & Training Manager and the CCSS office via email of the dates of these so they can attend if necessary/appropriate.

• To immediately refer any serious concerns raised by the Coroner or Coroner’s Officers to the CEO.

• To inform the CEO immediately of any issues or concerns that arises at the Court that might impact on the CCSS.

• To provide local information for the Helpline Court Information Sheet when requested.

• To ensure the team follow the practices of the court and work in partnership with the court staff.
• To forward any testimonials about the support provided by our volunteers to the CCSS office.

• Responsibility for maintaining the stock of CCSS leaflets.

• Organise cover for themselves when they are on holiday or need to take time off.

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

AYDA needs help to support the development of young people from all backgrounds, particularly women and girls, through education, training and family programmes.

As a small volunteer-run charity, AYDA does not have the expertise to create an impactful social media presence. This is especially the case with LinkedIn which we believe to be pivotal in identifying and engaging with potential partners across the UK. This would enable our programmes to be rolled out more widely and so gain more traction.

Most urgently we need someone to work directly with the Chair, Lucy Njomo, to create a powerful profile for the charity. LinkedIn does offer support to "not for profit" organisations, but we have neither the knowledge nor the capabilities within the board of trustees to take advantage of this. We are seeking a confident professional who can take on the challenge of projecting AYDA and its critical work much more effectively to like-minded groups who could and should be working with us to tackle VAWG in society.

We also know that networking via LinkedIn will be fundamental in fuelling a separate initiative to build youth education and vocational training centre in Cameroon. Land and official permission have already been acquired so now we need to build the consortium to deliver this critical initiative.

The desired individual should therefore be able to build a powerful profile and the network visibility we need to bring these vital initiatives into the spotlight to attract both funding and delivery partners.

What are we looking for?

The ideal person to help us will be very comfortable in the social media world, particularly the use of LinkedIn to build strong B2B networks and relationships. Ideally they would also have some third sector experience in creating powerful charity profiles. Since this is an unpaid role, it is likely that the individual would have a personal passion for combatting VAWG in all sections of UK society and/or creating youth development opportunities in one of the poorest countries in sub-Saharan Africa.

Understanding of the capabilities of LinkedIn as a platform in general and its support structure for charitable organisations is critical.

What difference will you make?

We accept that we do not have the ability to maximise the potential offered by platforms such as LinkedIn. So, although we welcome advice, we urgently need someone to take on the challenge of turning that into positive actions to empower both the UK VAWG and Cameroon youth development initiatives.

Within the UK the specific impact goals are to:

• Create awareness and provide information about various forms of violence against women and girls. Educate target audiences about the prevalence and impact of VAWG on individuals, families and communities.
• Promote gender equality, by challenging harmful gender norms, fostering respectful relationships, and creating safe environments for women and girls.
• Introduce VAWG survivors to local support services such as helplines, shelters, counselling centres and legal aid organisations.
• Provide education and resources to engage men as allies and promote healthy masculinity. Encourage them as to challenge sexist attitudes and behaviours within their communities.
• Explore ways to support and empower survivors of VAWG. This can include trauma-informed approaches, self-care strategies, and opportunities for economic empowerment.
• Collaboration with key stakeholders in building partnerships to enhance communities’ positive response to VAWG. Highlight the significance of collaborations with government agencies, NGOs, law enforcement, health care providers and educational institutions.

For Cameroon the impact will come from opening doors to potential international funding, construction and delivery partners for the vocational training centre.

AYDA is proud of its work to date and now needs a LinkedIn presence that can take us to the next level.

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats