People and culture manager volunteer roles

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Do you want to be inspired by the impact of education? Schools across Surrey are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

Do you want to be inspired by the impact of education? Schools across Bolton and the surrounding area are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

Join The Baked Bean Charity Board of Trustees!

Are you passionate about inclusion, equality, and creating lasting social impact?

The Baked Bean Charity is looking for dedicated and experienced individuals to join our Board of Trustees as we embark on a period of strategy development.

This is a unique opportunity to use your skills and expertise to help shape the future of a vibrant charity that supports more than 170 people with learning disabilities every week.

Why Join Us?

As a Trustee, you'll have the opportunity to:

• Make a real and visible difference to people's lives
• Champion the voices of people with learning disabilities
• Help guide the strategic direction of a growing charity
• Use your professional expertise to strengthen and develop our organisation
• Work alongside a passionate and committed Board and leadership team.

We're Looking For People Who:

• Believe strongly in inclusion, equality, and social justice
• Are committed to improving opportunities for people with learning disabilities
• Have strong relationship-building and networking skills
• Bring a proactive approach and a willingness to contribute
• Can dedicate approximately 2–3 hours per month to trustee responsibilities.

Skills and Experience We Need

We are particularly interested in hearing from people with expertise in one or more of the following areas:

• Fundraising
• Charity or business development
• Marketing and communications
• Legal services
• Human Resources

Previous experience as a charity trustee is welcomed but not essential.

Available Trustee Roles

We have two Trustee posts available

What We're Looking For

Successful candidates will:

• Understand the responsibilities and legal duties of charity trustees
• Be passionate about equality, inclusion, and empowering people with learning disabilities
• Be committed to making decisions that put the needs of our service users first
• Support our mission of delivering outstanding, person-centred services

Time Commitment

• Board meetings take place approximately every 6 weeks
• Meetings last approximately 2 hours
• Most meetings alternate between online and in person in Wimbledon
• The role is voluntary and unpaid, although reasonable expenses can be reimbursed

About The Baked Bean Charity

The Baked Bean Charity is a vibrant and innovative organisation dedicated to promoting social inclusion for people with learning disabilities.

Our wide-ranging activities include:

• Dance, Drama, Choir and DJing
• Zumba, Boxing and other sports activities
• Social clubs, holidays and community events
• Theatre in Education programmes that help businesses, schools and community organisations improve understanding, accessibility and inclusion
• Fledgling Film and TV agency

Everything we do is centred around helping people achieve their goals, build confidence, develop friendships and live happy, fulfilled lives.

Based in Wandsworth, we support people from across South London and surrounding boroughs, creating opportunities, breaking down barriers and challenging preconceptions every day.

We Welcome Diverse Voices

The Baked Bean Charity is committed to equality, diversity and inclusion. We actively encourage applications from people of all backgrounds and experiences, especially those whose perspectives are currently underrepresented in charity governance.

Join us and help create a more inclusive future for people with learning disabilities!

Do you want to be inspired by the impact of education? Schools across West Berkshire are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

Do you want to be inspired by the impact of education? Schools across Hampshire are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Do you want to be inspired by the impact of education? Schools across Derby and the surrounding area are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up

Do you want to be inspired by the impact of education? Schools across Slough and the surrounding area are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

Do you want to be inspired by the impact of education? Schools across Medway are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Do you want to be inspired by the impact of education? Schools across Kent are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

Do you want to be inspired by the impact of education? Schools across Leeds & the surrounding area are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.