Supporter services coordinator volunteer roles

Thank you for your interest in volunteering with VoiceAbility,

About VoiceAbility

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

Why Volunteer with VoiceAbility

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way!

Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board!

Independent Visitor Volunteer

Our Independent Visitor Volunteers provide consistent and supportive relationships to children and young people in care, offering emotional support, companionship, and guidance through shared activities and time together.  The Independent Visitor plays a vital role in helping the young people build confidence and feel secure while enhancing their personal, social, and cultural development.

As an Independent Visitor Volunteer in England, you might:

• support the child/young person to experience enriching activities that contribute to their personal and cultural development 
• engage in activities such as pursuing hobbies, meeting for meals, or socialising in a community setting 
• listen to and support the young person, fostering a sense of safety and trust 
• help the young person develop social skills and increase their involvement in their community 
• develop a positive and lasting relationship, ensuring the young person feels valued and supported

You will need to be over 18 years old and be living in the UK. Please note that the Independent Visitor Volunteers generally volunteer at evening and weekends due to the children’s and young person’s availability.

Safeguarding Commitment Statement

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice.

ED&I Statement

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options.

To find out more click “Apply Now”. 

Description

The National Youth Advocacy Service is a wonderful children's rights charity dedicated to supporting and empowering young people who have experienced care.

We are looking for enthusiastic volunteers in Launceston to befriend and mentor a young person in care.

This is a rewarding opportunity to make a real difference in a young person's life! 

Young Person quote:'It gives you a friend that you can spend time with doing the things you like to do’ 

Children and young people in care truly deserve an adult who can share their time, engage in fun activities, and build a trusting and meaningful relationship. Your visits can easily fit into your schedule, allowing you to juggle your commitments while being a positive role model for a young person. 

Volunteer quote: "Volunteering with NYAS has reinforced my belief in the crucial role of community support in empowering the next generation.  Witnessing the positive changes and growth in the young person I support highlights the tangible impact that dedicated volunteers can have on building a brighter future for vulnerable individuals." 

We kindly ask for just a few hours once a month for a minimum of two years.

A set budget will cover activities and travel expenses so you can focus on making a difference without any worries. 

If you're interested, we would love to hear from you.

Thank you for considering this opportunity! 

Expectations

• Two-year commitment
• Minimum age of 18
• Based in the UK
• DBS check
• Digital risk assessment compliance
• Completion of training relevant to the role
• Ability to complete online tasks and reports
• Ability to complete online tasks and reports

Benefits

This is a worthwhile opportunity where you will make a positive difference to the life of a vulnerable young person, become part of a leading national children's charity, gain valuable experience, meet new people and have fun!

Description

The National Youth Advocacy Service is a wonderful children's rights charity dedicated to supporting and empowering young people who have experienced care.

We are looking for enthusiastic volunteers in Hereford and surrounding areas to befriend and mentor a young person in care.

This is a rewarding opportunity to make a real difference in a young person's life! 

Young Person quote:  'It gives you a friend that you can spend time with doing the things you like to do’ 

Children and young people in care truly deserve an adult who can share their time, engage in fun activities, and build a trusting and meaningful relationship. Your visits can easily fit into your schedule, allowing you to juggle your commitments while being a positive role model for a young person. 

Volunteer quote: "Volunteering with NYAS has reinforced my belief in the crucial role of community support in empowering the next generation.  Witnessing the positive changes and growth in the young person I support highlights the tangible impact that dedicated volunteers can have on building a brighter future for vulnerable individuals." 

We kindly ask for just a few hours once a month for a minimum of two years.

A set budget will cover activities and travel expenses so you can focus on making a difference without any worries. 

If you're interested, we would love to hear from you.

Thank you for considering this opportunity! 

Expectations

• Two-year commitment
• Minimum age of 18
• Based in the UK
• DBS check
• Digital risk assessment compliance
• Completion of training relevant to the role
• Ability to complete online tasks and reports
• Ability to complete online tasks and reports

Benefits

This is a worthwhile opportunity where you will make a positive difference to the life of a vulnerable young person, become part of a leading national children's charity, gain valuable experience, meet new people and have fun!

Description

The National Youth Advocacy Service is a wonderful children's rights charity dedicated to supporting and empowering young people who have experienced care.

We are looking for enthusiastic volunteers in Coleford to befriend and mentor a young person in care.

This is a rewarding opportunity to make a real difference in a young person's life! 

Young Person quote:'It gives you a friend that you can spend time with doing the things you like to do’ 

Children and young people in care truly deserve an adult who can share their time, engage in fun activities, and build a trusting and meaningful relationship. Your visits can easily fit into your schedule, allowing you to juggle your commitments while being a positive role model for a young person. 

Volunteer quote: "Volunteering with NYAS has reinforced my belief in the crucial role of community support in empowering the next generation.  Witnessing the positive changes and growth in the young person I support highlights the tangible impact that dedicated volunteers can have on building a brighter future for vulnerable individuals." 

We kindly ask for just a few hours once a month for a minimum of two years.

A set budget will cover activities and travel expenses so you can focus on making a difference without any worries. 

If you're interested, we would love to hear from you.

Thank you for considering this opportunity! 

Expectations

• Two-year commitment
• Minimum age of 18
• Based in the UK
• DBS check
• Digital risk assessment compliance
• Completion of training relevant to the role
• Ability to complete online tasks and reports
• Ability to complete online tasks and reports

Benefits

This is a worthwhile opportunity where you will make a positive difference to the life of a vulnerable young person, become part of a leading national children's charity, gain valuable experience, meet new people and have fun!

We’re on the lookout for a volunteer who’s keen to make a real difference in our communities — and pick up some new skills along the way!

This is a unique opportunity to gain a recognised qualification while helping residents at Asquith Court and Charlotte Court enjoy regular chair-based exercise sessions. These schemes don’t currently have any sessions, but they’re really keen to get started — ideally once a month to begin with (and maybe more if it’s a hit!).

We’ll support you every step of the way, including covering the cost of your Amac Certificate in Chair-based Exercise Instructing - which you can complete online at your own pace. Once you’re qualified, we’ll work with you to build a schedule that fits around your availability.

Each session will last up to an hour, and we’ll also cover your travel expenses between the two schemes.

Because you’ll be working with potentially vulnerable residents, you’ll need to be 18 or over to take on this role.

If you’re passionate about helping others stay active, feel good, and have fun — we’d love to hear from you!

Description

The National Youth Advocacy Service is a wonderful children's rights charity dedicated to supporting and empowering young people who have experienced care.

We are looking for enthusiastic volunteers in Shaftesbury to befriend and mentor a young person in care.

This is a rewarding opportunity to make a real difference in a young person's life! 

Young Person quote:'It gives you a friend that you can spend time with doing the things you like to do’ 

Children and young people in care truly deserve an adult who can share their time, engage in fun activities, and build a trusting and meaningful relationship. Your visits can easily fit into your schedule, allowing you to juggle your commitments while being a positive role model for a young person. 

Volunteer quote: "Volunteering with NYAS has reinforced my belief in the crucial role of community support in empowering the next generation.  Witnessing the positive changes and growth in the young person I support highlights the tangible impact that dedicated volunteers can have on building a brighter future for vulnerable individuals." 

We kindly ask for just a few hours once a month for a minimum of two years.

A set budget will cover activities and travel expenses so you can focus on making a difference without any worries. 

If you're interested, we would love to hear from you.

Thank you for considering this opportunity! 

Expectations

• Two-year commitment
• Minimum age of 18
• Based in the UK
• DBS check
• Digital risk assessment compliance
• Completion of training relevant to the role
• Ability to complete online tasks and reports
• Ability to complete online tasks and reports

Benefits

This is a worthwhile opportunity where you will make a positive difference to the life of a vulnerable young person, become part of a leading national children's charity, gain valuable experience, meet new people and have fun!

Description

The National Youth Advocacy Service is a wonderful children's rights charity dedicated to supporting and empowering young people who have experienced care.

We are looking for enthusiastic volunteers in Swindon to befriend and mentor a young person in care.

This is a rewarding opportunity to make a real difference in a young person's life! 

Young Person quote:'It gives you a friend that you can spend time with doing the things you like to do’ 

Children and young people in care truly deserve an adult who can share their time, engage in fun activities, and build a trusting and meaningful relationship. Your visits can easily fit into your schedule, allowing you to juggle your commitments while being a positive role model for a young person. 

Volunteer quote: "Volunteering with NYAS has reinforced my belief in the crucial role of community support in empowering the next generation.  Witnessing the positive changes and growth in the young person I support highlights the tangible impact that dedicated volunteers can have on building a brighter future for vulnerable individuals." 

We kindly ask for just a few hours once a month for a minimum of two years.

A set budget will cover activities and travel expenses so you can focus on making a difference without any worries. 

If you're interested, we would love to hear from you.

Thank you for considering this opportunity! 

Expectations

• Two-year commitment
• Minimum age of 18
• Based in the UK
• DBS check
• Digital risk assessment compliance
• Completion of training relevant to the role
• Ability to complete online tasks and reports
• Ability to complete online tasks and reports

Benefits

This is a worthwhile opportunity where you will make a positive difference to the life of a vulnerable young person, become part of a leading national children's charity, gain valuable experience, meet new people and have fun!

Description

The National Youth Advocacy Service is a wonderful children's rights charity dedicated to supporting and empowering young people who have experienced care.

We are looking for enthusiastic volunteers in Whitchurch to befriend and mentor a young person in care.

This is a rewarding opportunity to make a real difference in a young person's life! 

Young Person quote:'It gives you a friend that you can spend time with doing the things you like to do’ 

Children and young people in care truly deserve an adult who can share their time, engage in fun activities, and build a trusting and meaningful relationship. Your visits can easily fit into your schedule, allowing you to juggle your commitments while being a positive role model for a young person. 

Volunteer quote: "Volunteering with NYAS has reinforced my belief in the crucial role of community support in empowering the next generation.  Witnessing the positive changes and growth in the young person I support highlights the tangible impact that dedicated volunteers can have on building a brighter future for vulnerable individuals." 

We kindly ask for just a few hours once a month for a minimum of two years.

A set budget will cover activities and travel expenses so you can focus on making a difference without any worries. 

If you're interested, we would love to hear from you.

Thank you for considering this opportunity! 

Expectations

• Two-year commitment
• Minimum age of 18
• Based in the UK
• DBS check
• Digital risk assessment compliance
• Completion of training relevant to the role
• Ability to complete online tasks and reports
• Ability to complete online tasks and reports

Benefits

This is a worthwhile opportunity where you will make a positive difference to the life of a vulnerable young person, become part of a leading national children's charity, gain valuable experience, meet new people and have fun!

Cambridge Nightline is a confidential and anonymous listening service run by students, for students.  We have been providing peer-to-peer support to students at the University of Cambridge and Anglia Ruskin University for over 50 years.  We offer support via telephone and instant messaging (IM), and open at night when other support services are often closed.

Cambridge Nightline has recently appointed a Board of Trustees, and is working towards becoming a registered charity.  Our aim as Trustees is to provide oversight and guidance to the student Executive Committee, whilst supporting them as much as possible to continue to lead the direction of the service.

We are now seeking a voluntary Treasurer to join the Board of Trustees.

For more details about Cambridge Nightline, job description and person specification, please see the attached recruitment pack.

Please note, this position is open to applicants resident in the United Kingdom, the Isle of Man, or the Channel Islands. 

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Role of Treasurer of the Board

The Treasurer of the Board of Trustees will take the lead at board level in assuming responsibility for the financial oversight of Cambridge Nightline.  You will work alongside the Board of Trustees and student Executive Committee in reviewing the organisation’s financial performance to ensure its finances are managed responsibly, in accordance with the objects of the organisation and with legal requirements.

The Treasurer of the Board will work closely with the Student Treasurer to oversee the budget and financial administration, and to ensure the sustainability of the organisation’s funding and reserves.  As Cambridge Nightline works towards becoming a registered charity, you will provide advice and guidance to the Board of Trustees to ensure financial compliance with charity law.

At Rethink Mental Illness, we believe everyone deserves understanding, connection, and the chance to live a fulfilling life. Our volunteers play a vital role in supporting people affected by mental illness and helping create communities where no one feels alone.

About the role

Location: Bristol

Hours: 2 hours per week

As a Volunteer Group Facilitator, you will play an important role in supporting group sessions and workshops. You will help create a welcoming, inclusive, and comfortable environment where everyone feels valued and able to participate.

Your responsibilities may include engaging with group members through conversation, welcoming participants as they arrive, and supporting the smooth running of sessions by helping with set-up and clear-up tasks. You may also assist with taking attendance at the start of each session.

Full training and regular supervision will be provided, so you’ll feel confident and supported in your role.

This role requires a Basic DBS check, which will be arranged and paid for by Rethink Mental Illness.

As a Volunteer Group Facilitator you will

• Welcome participants and help create a warm, inclusive, and supportive environment
• Support the development of a safe space where individuals feel comfortable sharing as much or as little as they wish
• Assist with setting up before sessions (e.g. arranging chairs, preparing materials, and taking attendance)
• Help tidy and reset the space after sessions
• Collaborate with other volunteers and staff to support the smooth delivery of group activities

About the service

The Bristol Community Support Services team is committed to delivering high-quality, person-centred support. The service focuses on helping individuals achieve their goals, improve their wellbeing, and maintain independence while living with mental illness.

The team includes a Service Manager, Recovery Coaches, a Digital Officer, a Group Development Coordinator, and a Peer and Volunteer Coordinator, all working together to provide a supportive and effective service.

What will make you a great fit for this role?

• Having an interest in mental health and supporting people living with mental illness
• Able to demonstrate strong active listening skills and the ability to build rapport
• Able to relate to people from diverse backgrounds and remains non-judgemental
• Understand the importance of confidentiality
• Reliable and punctual

It's not essential, but you may also bring

• Lived experience of mental health challenges
• Experience of working in group settings

How to apply

To apply, please click the “apply now” button and complete a short interest form. You will have the opportunity to upload a CV and/or cover letter however, this is not mandatory.

A member of the team will review your application and be in touch to update you on the next steps. If your application is successful, you will be invited to take part in an informal volunteer discussion.

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

ABOUT CHILDREN WITH VOICES

Children With Voices is a grassroots children's charity with over 25 years of experience supporting children and families across London. Based at Fawcett Estate Community Hall in Clapton, Hackney, we run a Community Food Hub, alternative education, SEN support, and community programmes including Jumping Beans. We have supported over 100,000 families and are recognised nationally for our work.

ABOUT THIS ROLE

As we grow, we need an experienced Operations Manager to help us run well behind the scenes — so everything on the frontline can keep delivering. This is a meaningful voluntary leadership role for someone with professional experience in operations, HR, or management who wants their skills to count for something real.

You will work closely with the CEO and senior team to ensure the organisation runs efficiently, compliantly, and in line with our values.

KEY RESPONSIBILITIES

Operational Oversight

• Lead and coordinate day-to-day operations to ensure efficiency and alignment with organisational goals

• Support departments to stay aligned, compliant, and focused on delivery

• Identify opportunities to streamline processes, maximise resources, and improve impact

HR Oversight

• Oversee HR policies, compliance, and staff wellbeing in line with UK employment law and safeguarding requirements

• Support recruitment and onboarding — fair, inclusive, and safeguarding-compliant

• Provide HR guidance to managers and staff; escalate to external expertise when needed

• Maintain oversight of volunteer engagement and HR record keeping

Finance Oversight

• Supervise the Finance Coordinator (10 hrs/week) and provide accountability for financial administration

• Monitor budgets, financial reports, and expenditure in line with charity governance standards

• Ensure accurate, timely reporting to the CEO and Trustees

• Liaise with accountants, auditors, and external advisors as required

Leadership & Governance

• Work alongside the CEO, Trustees, and senior team to align operations with organisational strategy

• Provide assurance of compliance with safeguarding, data protection, charity law, and employment legislation

• Model organisational values of safeguarding, equity, inclusion, and community impact

WHO WE'RE LOOKING FOR

• Experience in operations, management, or a related professional field

• Working knowledge of HR processes and UK employment law

• Financially literate — comfortable with budgets, reports, and financial summaries

• Familiar with charity governance, safeguarding, and compliance requirements

• Confident, values-led, and able to hold accountability with care

• Highly organised, reliable, and able to manage competing priorities

• Committed to equity, inclusion, and community impact

This is a voluntary senior leadership role — unpaid, but with real scope and real responsibility. We are looking for someone who brings professional-level experience and wants to use it in the service of children and families in Hackney.

We’re on the lookout for a volunteer who’s keen to make a real difference in our communities — and pick up some new skills along the way!

This is a unique opportunity to gain a recognised qualification while helping customers at St Mary’s Close enjoy regular chair-based exercise sessions. These don’t currently have any sessions, but they’re really keen to get started, ideally once a month to begin with (and maybe more if it’s a hit!).

We’ll support you every step of the way, including covering the cost of your Amac Certificate in Chair-based Exercise Instructing - which you can complete online at your own pace. Once you’re qualified, we’ll work with you to build a schedule that fits around your availability.

Each session will last up to an hour, and we’ll also cover your travel expenses.

Because you’ll be working with potentially vulnerable customers, you’ll need to be 18 or over to take on this role.

If you’re passionate about helping others stay active, feel good, and have fun - we’d love to hear from you!

Our small friendly Charity Shop in South Westminster

As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team!  You will receive excellent support and opportunities to learn team skills and customer service.  You can obtain a reference for future employers.

How does this role make a difference?

You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public. Typically, the Charity Shop raises in the region of £50,000 per year.

What will you be doing?

Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:

· Customer service on the till

· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team

· Greeting and helping customers

· Replenishing the stock on the shop floor

· Sorting donations

· Helping present top items in window display and around the shop

· Promoting the work of the Centre to the public

Want to increase your skills in retail?

If you want to develop in this role, we are keen to support you.  There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers.  Let us know if this interests you.  We also have employment advisors who can provide employment support.  Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.

What are we looking for?

No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:

· Over 16+

· Good spoken English needed – at least Entry Level 3

· The ability to contribute to a positive team culture and atmosphere

· Be able to provide a friendly, high-quality service to customers

· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room.  Manual handling training will be given.

What is the time commitment?

The shop opening hours are 10am – 4.30pm, Monday – Friday.  A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but we are flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.

How will you be supported?

· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.

· You will receive a Centre induction from a Volunteer Coordinator

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.

· For volunteers who stay for more than three months, we are happy to provide a reference.

Role Purpose
To support refugees and asylum seekers in developing their English language skills (ESOL – English for Speakers of Other Languages), helping them to build confidence, integrate into the community, and access education, employment, and essential services.

Key Responsibilities

· Assist in delivering ESOL classes to adult learners at varying levels of English proficiency

· Support learners one-to-one or in small groups with speaking, listening, reading, and writing

· Help prepare learning materials and classroom activities

· Encourage participation and build learners’ confidence in using English in everyday situations

· Provide informal conversational practice and support

· Offer cultural orientation where appropriate (e.g., local services, daily life in the UK)

· Monitor learner progress and provide feedback to the ESOL coordinator

Skills and Experience

· Good standard of written and spoken English

· Strong communication and interpersonal skills

· Patience, empathy, and cultural sensitivity

· Ability to work with individuals from diverse backgrounds

· Teaching or tutoring experience essential

· TEFL/ESOL qualification essential

Personal Qualities

· Supportive and encouraging attitude

· Reliable and committed

· Flexible and adaptable

· Interest in refugee support and community integration

· Time Commitment - typically 2 hours a week (flexible depending on availability)
Minimum commitment of 6 months preferred

Training and Support

· Induction and ongoing support provided

· Supervision from ESOL coordinator or lead tutor

· Benefits of Volunteering

· Gain experience in teaching and community work

· Develop cross-cultural communication skills

· Make a meaningful impact in the lives of refugees and asylum seekers

Be part of a supportive and welcoming team