Volunteer roles in East midlands
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Placement Counsellor
Location: Remote - online & telephone
Hours: 3 x clients per week - Mondays, Tuesdays or Thursdays
Supervision provided:3.30pm Tuesdays, fortnightly
Wimbledon Guild are recruiting up to three Volunteer Placement Counsellors to help deliver our online and telephone counselling service.
We offer up to 16 sessions of individual online or telephone counselling to people who might find it hard to leave their homes, or their carers.
You will be on or have completed a Level 4 or above counselling course and have completed 50 hours of clinical experience or the equivalent.
You will be available to attend online supervision at 3.30pm Tuesday afternoons. You will see a caseload of up to 3 clients online or over the telephone on either Mondays, Tuesdays or Thursdays. As this position is for online / telephone counselling, you will need access to a private and confidential working space, Wi-Fi, a private laptop and telephone.
Wimbledon Guild Talking Therapies is accredited with BACP.
In return for your volunteering, you will receive free, online supervision, a full induction, and experience in a well-established counselling department in a London-based charity.
If you are interested, please read the Job Description/Person Specification attached.
To Apply: Please complete the Application Form, addressing the specific criteria in the Person Specification in your Supporting Statement and return the form to us.
Closing Date: There is currently no closing date, although we reserve the right to close applications when placements are full. Applications will be reviewed upon receipt and applicants notified if they are invited to interview.
Wimbledon Guild is a community charity in Merton offering practical help and support, so you’ll never have to face life’s challenges alone.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fine Cell Work (FCW) is a UK-based rehabilitation charity and social enterprise. We are supported by an incredible team of prison volunteers who are the link between the charity and the stitchers we work with in prison. Our volunteers run fortnightly stitching groups in the prisons we work with to facilitate our stitchers’ production of high-quality needlework.
Our prison volunteers work in small teams to teach our stitchers’ embroidery and needlepoint, organise their group sessions, and liaise with the prison and FCW office.
What you will do as a prison volunteer:
- Teach people in prison how to stitch and support the completion of our premade kits in our cell groups, which consist of around 10-15 stitchers.
- Communicate with staff at our hub in Battersea to receive kits and supplies for your group and send back completed work for your stitchers to be paid.
- Encourage and help stitchers to complete our Open College Network certifications in creative needlework.
- Develop stitchers’ skills and confidence by encouraging them to take responsibility as peer mentors.
- Act as an ambassador for the charity and sharing our vision and values throughout your volunteering.
Who we are looking for:
- Skills in embroidery and/or needlepoint or a willingness to learn to stitch is essential for this role.
- Ideally some teaching experience or experience working with socially-excluded groups.
- Someone with a non-judgemental attitude and commitment to rehabilitation.
- Someone who is an excellent team worker.
- Someone who is good at observing personal boundaries.
Commitment: our stitching groups run for 2 hours every fortnight, so with travel time and some admin work after groups we ask prison volunteers to set aside a morning or afternoon every 2 weeks.
You must be over 18 for this role with the ability to travel to the prison. Travel expenses will be reimbursed by the charity.
Please take some time to read the role description to find out more details about the role and what we offer to our prison volunteers.
At Fine Cell Work, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented amongst FCW’s prison volunteers. This includes applicants from Black, Asian and minority ethnic backgrounds, people with disabilities, LGBTQIA+, and male identifying applicants.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Side by Side care leavers programme aims to reduce feelings of isolation and loneliness for care leavers and to bridge the gap between leaving care and finding their own way in the world by embarking on their journey ‘side by side’ with them when they need it.
Every child taken into care and every young person who leaves it should expect the very best care alongside the support and love they need to thrive.
Sadly, far too many young care leavers are thrust into the adult world before they are ready, facing a life without the support of family and friends that so many of us take for granted.
Young people tell us they are missing the skills and trusted people they need to help them navigate this new chapter in their lives. While some lack a positive adult role model, others are struggling to access education, employment, health services and maintain financial security.
Most just need someone to talk to; someone they can trust.
The impact of care experience does not end at 18, 21 or even 25. It is a continuous lifetime experience that can have lasting effects. Young people are at risk of falling into debt, becoming mentally or physically ill, vulnerable to exploitation and discriminated against as they leave care.
What they need is a bit of extra support to help.
How can you help?
Come and join us in volunteering to support a care leaver.
You do not need any specific skills or experience, just enthusiasm and a willingness to support a care leaver with their practical and emotional needs.
We just ask that you commit to the programme for a minimum of 12 months.
You will receive all the support and training you need to make the most of your role, including:
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Support from your line manager
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Access to a range of training opportunities
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Reimbursement of all reasonable expenses
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An interview and selection process including an enhanced DBS check, references and a digital risk assessment are required for this role.
At NYAS, we listen to what children, young people and vulnerable adults want. We empower them to have their voices heard.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At St John Ambulance, we are looking to develop our volunteering offer and become an even more integral part of our communities through delivering community first aid and education.
We need people who have a passion for helping others, care about their communities and want to make a difference. Through volunteering as an Emergency Responder, you’ll get a huge sense of satisfaction and pride delivering essential first aid and lifesaving clinical care at community and major events in your areas, including at sporting events, concerts, community festivals.
We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.
This vacancy is for across the West Midlands County, with volunteering opportunities across Birmingham, Solihull, and the Black Country.
Volunteers would be expected to commit 100 hours of volunteering a year in a clinical capacity. They will also be expected to keep in regular contact with their line manager and keep up to date with their training.
This role will require an in-person interview, which will take place provisionally in West Bromwich. Interview dates/times will be emailed to you should your application be successful. Please ensure that you are able to attend an in person interview in West Bromwich before submitting your application.
Once your screening for role has been completed, you will be invited to attend your local St John Ambulance Network for a Welcome and Induction.
Training for this role consists of online learning modules and a 6 day in-person course, normally spread across three weekends. Your local Network will support you through the training process.
Closing date for these opportunities is: 01/12/2026
To apply for this opportunity please follow the link below:
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Can you help us to bring in the funds we need to make the food bank a success?
We are looking for a volunteer Fundraising Lead to play a significant role in shaping a fundraising strategy, help raise awareness of Bounds Green Food Bank (BGFB) and generate income through events, projects and fundraising activities.
We currently raise money through grants, individual donations and community projects. We would like to broaden our fundraising initiatives and are looking for someone to raise funds, meet fundraising targets, raise our profile with key funding partners, and inspire relevant groups to support us.
About Bounds Green Food Bank:
Open since June 2020, we serve over 1,500 children and adults in the community. We are committed to improving lives by providing food and essential household items and helping alleviate household food insecurity. We strive to promote social inclusion by supporting people and families in crisis situations and needing assistance.
The role:
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Work with the Board of Trustees to agree a fundraising strategy, including setting annual fundraising targets
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Help to develop a fundraising team
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Identify income-generating opportunities and develop projects
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Build, develop and maintain relationships to secure funding
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Provide guidance to other teams that support fundraising initiatives e.g. the Grants Writing Team, Events Team and the Communication Team
Person specification:
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Passionate about food insecurity and reducing social isolation
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Experience working in a fundraising role, including grants, trusts and foundations
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Ability and willingness to work to financial targets
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Excellent interpersonal and communication skills, and attention to detail
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Able to work flexibly and under pressure
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Ability to be creative and entrepreneurial in order to find new ways to raise funds
Benefits:
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Gain access to free workshops for volunteers and upskill on a range of topics (conflict resolution, mental health first aid, arts and crafts, and more)
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Join free social events for volunteers (such as picnics, walks, creative workshops and celebration events)
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Give back to the community - one of the NHS’ 5 Ways to Wellbeing!
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Gain a sense of community and meet the huge team of volunteers
PLEASE ensure your phone number and email address are on your CV!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Come and join the fun …. We need friendly, outgoing people to assist at our monthly group meetings.
Our Peterborough Sight members meet every second Wednesday morning of the month and really enjoy getting together to have a good chat and a catch up. For many, it provides a much needed opportunity to get out and to meet and make new friends in a safe supported environment. Managing a sight loss can sometimes be an isolating and lonely experience so we aim to make our social groups as friendly and welcoming as possible.
How can you help… Our friendly Group Volunteers are a fantastic support to our members and we are looking for those special people who can bring that extra sparkle to our social groups.
As a volunteer in this role, your tasks would be varied and typically would include meeting and greeting at the start of each session, assisting with lunch and refreshments and being available to chat and spend time with those attending.
Sometimes, we get out and about on additional day trips and activities and support with planning these trips would be helpful too.
We would be very interested in anyone who has a particular talent…so if you are a singing superstar, enjoy quizzes and crafting or have a few magic tricks up your sleeve, your skills could make all the difference to our group.
Whatever your talents, a friendly, welcoming manner is essential.
Guiding our members may be required and you may also be required to push a wheelchair. Full training and 1:1 support is provided to all our volunteers as well as further learning opportunities once in the role.
We support people who have combined sight and hearing loss which affects their access to information, mobility and communication.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be the Spark in Someone’s Month
Do you love a good chat, enjoy meeting new people, and want to make a real difference in someone’s life? Come and be part of something special!
We’re looking for friendly, outgoing volunteers to help at our monthly social group meetings. These gatherings are a lifeline for many of our members living with combined sight and hearing loss — offering connection, laughter, and a safe space to make new friends.
What You’ll Be Doing
As a Group Volunteer, you’ll be the welcoming face that makes our members feel at home. Your role might include:
Greeting members with a warm smile
Helping with lunch and refreshments
Spending time chatting and socialising
Supporting members with mobility or guiding, if needed
Our Peterborough group meets every last Friday of the month from 1pm to 3pm — just two hours to brighten someone’s day!
Got a Talent? Share It!
Whether you’re a quiz master, a crafty creator, a musical marvel, or have a few magic tricks up your sleeve — we’d love to see what you can bring! Your unique skills could add that extra sparkle to our sessions.
What You’ll Get
Full training and 1:1 support
Opportunities to learn and grow in your role
The joy of knowing you’ve made a real difference
All you need is a friendly, welcoming manner and a willingness to help. We’ll take care of the rest.
We support people who have combined sight and hearing loss which affects their access to information, mobility and communication.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We want you to help us to connect families across Scotland by managing a special closed Community Network Facebook group and a Padlet of groups and events with the support of Adoption UK Staff and current Community Network volunteers. As a Virtual Community Network Volunteer (VCNV), you would be responsible for administering a closed Facebook group for families with adopted children and young people. The purpose of the group is to share Adoption UK Scotland groups and events but also to share activities aimed at adoptive families or care experienced children in one place.
s a Virtual Community Network Volunteer (VCNV), you would be responsible for administering a closed Facebook group for families with adopted children and young people. The purpose of the group is to share Adoption UK Scotland groups and events but also to share activities aimed at adoptive families or care experienced children in one place. It would also allow parents to post in the group to find families local to them that they can connect with outside Adoption UK Scotland activities. As VCNV you would be responsible for moderating the chat and posts within the group, creating and managing a Padlet that contains groups or events that local authorities or other 3rd sector organisations are hosting.
The Skills and Experience you need
- IT literate and familiar with Facebook
- Enthusiasm
- Ability to respect other people’s differences and non-judgemental
- Confidence to work independently and the ability to recognise when to ask for support or raise concerns if required
- Desirable but not essential: Personal experience or understanding of the issues facing adoptive parents
What’s in it for you
- Be part of a new way of supporting adoptive families to thrive in Scotland
- Flexibility to volunteer at a time that suits you
- Free membership to AUK and access to relevant training and development opportunities
- Use and develop your communication, organisational and people skills
- Receive an induction, relevant training, the support you need to carry out the role and agreed out-of-pocket expenses
Adoption UK is the leading charity for adopted and care experienced people and adoptive families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About The Abundant Woman
The Abundant Woman is a community-driven organisation dedicated to empowering women through self-development, mentorship, wellness, and advocacy. As we expand our initiatives, we are looking for a talented Website Designer to create and maintain a visually appealing, user-friendly, and high-performing website that reflects our mission and engages our audience.
Role Overview
We are seeking a creative and detail-oriented Website Designer to develop, enhance, and manage our website. The ideal candidate will have experience in designing modern, responsive, and accessible websites that effectively communicate brand identity and improve user experience.
Key Responsibilities
Design & Develop: Create a visually appealing and fully functional website aligned with our brand identity.
User Experience (UX): Ensure intuitive navigation, mobile responsiveness, and a seamless user experience.
Content Management: Integrate and manage blog posts, event updates, and resources.
SEO Optimisation: Implement best practices to enhance website visibility and search rankings.
E-Commerce & Donations: Set up functionality for event ticket sales, fundraising, and online donations.
Security & Maintenance: Ensure site security, regular updates, and performance optimisation.
Requirements
Proven experience in web design and development (portfolio required).
Proficiency in Squarespace, Wix, or other CMS platforms.
Strong knowledge of HTML, CSS, and basic JavaScript.
Experience with SEO, UX/UI design, and mobile responsiveness.
Ability to integrate e-commerce, payment gateways, and donation platforms.
Excellent attention to detail and creativity.
A note: Passion for women's empowerment and community-driven projects is a plus!
This is a voluntary position for women only under the provisions of the Equality Act (2010), Schedule 9, Part 1. Such positive recruitment action is justified whenever it is a proportionate means of achieving a legitimate aim.
The Abundant Woman empowers women with support, wellness, and community, fostering resilience and sisterhood for abundant, fulfilling lives.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Become a Fundraising Volunteer!
Help make a better life for cats – because life is better with cats
Our vision for volunteering
Volunteering is, and always will be, at the heart of Cats Protection. It’s joyful, inclusive, and driven by people working together to transform the lives of cats, people, and communities. When you volunteer with us, you become part of something truly meaningful.
The difference you’ll make
Thanks to the generosity of our supporters, Cats Protection helps thousands of cats every year. Our fundraising volunteers play a vital role in making this possible. By using your passion for cats and people, you’ll help raise the funds needed to support more cats and kittens in need.
As a fundraising volunteer, we’ll support you to get involved in a way that suits you best. Whether you enjoy organising events, fundraising online, promoting activities on social media, helping with administration, or coming up with fresh ideas — there’s a place for you here. Whatever your skills or interests, this could be the perfect role.
What you can expect from us
- A warm, welcoming, and inclusive environment in line with our values and behaviours
- Support to help you have a positive and impactful volunteering experience
- Agreed out-of-pocket expenses covered in line with our Expenses Policy
- Access to learning, development, and engagement opportunities
What we need from you
This is a highly flexible role, and you can choose how you’d like to get involved. Opportunities include:
- Face-to-face fundraising – organising or helping at fundraising events, running supermarket collections and fundraising stands, and monitoring collection tins
- Online fundraising – setting up online appeals and writing engaging cat case studies to maximise donations
- Marketing and promotion – spreading the word about fundraising activities via social media and local press
- Administration – processing donations, sorting and recording donated goods, and completing Gift Aid paperwork
- Championing our work – helping to develop new fundraising ideas and increasing community engagement
- Photography – capturing images of cats in care, cats we’re helping, fundraising events, and all things Cats Protection
Time commitment
This role is flexible and designed to fit around your other commitments. You’ll be part of a friendly team raising vital funds — and having fun along the way.
You could be just the volunteer we’re looking for
We’re committed to building a diverse, compassionate, and inclusive organisation where everyone can be themselves and do their best. Together, we’re courageous and compassionate in helping people see the world through cats’ eyes.
Join the UK’s leading cat welfare charity and help make a better life for cats. Together, we are all for cats.
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community. No prior experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!
You have the time to become a volunteer in your community; you might be looking for work experience, the opportunity to meet new people, or keep active.
By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.
What you will be doing
- Undertaking shop related tasks agreed with the Manager, for example:
- Selecting, sorting, and pricing donated stock.
- Chatting to customers who drop off donations and other members of the team.
- Preparing stock to be put out on the shop floor, ready for sale.
- Researching valuable and vintage stock.
- Photographing and listing items for the online shop.
- This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.
The skills you need
- We ask that you are reliable and on time for your volunteering
- Full training and support is given for this role - no prior experience is required
- Happy to be part of a team and collaborate effectively with others
What's in it for you
- Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
- Access to training and development
- Grow your confidence and meet new people
- Flexible volunteering schedules that fit your lifestyle
- Free confidential support by the Retail Trust
- Possible references for future employers
We are Oxfam Together we can create a more equal future, free from poverty.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community. No prior experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!
You have the time to become a volunteer in your community; you might be looking for work experience, the opportunity to meet new people, or keep active.
By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.
What you will be doing
- Undertaking shop related tasks agreed with the Manager, for example:
- Chatting to customers, giving great service on the till.
- Selecting, sorting, and pricing donated stock.
- Visual merchandising: creating eye-catching window and in-store displays.
- Accepting donations from members of the public, speaking to the donors and asking them a few questions..
- Following clear instructions to label donations in order to maximise income.
- This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.
The skills you need
- We ask that you are reliable and on time for your volunteering
- Full training and support is given for this role - no prior experience is required
- Happy to be part of a team and collaborate effectively with others
- Happy to speak with other people, and follow instructions to complete a task
What's in it for you
- Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
- Access to training and development
- Grow your confidence and meet new people
- Flexible volunteering schedules that fit your lifestyle
- Free confidential support by the Retail Trust
- Possible references for future employers
We are Oxfam Together we can create a more equal future, free from poverty.


The client requests no contact from agencies or media sales.
Are you passionate about sustainability and making a real difference in people’s lives?
Join Life Cycle’s Bikes Beyond Bars project, an award-winning environmental and social initiative that combines bike recycling, skills training, and rehabilitation.
What you’ll do
- Work alongside course participants in prison workshops, helping them to refurbish a wide range of donated bikes.
- Support learners to develop practical cycle maintenance skills and work towards an industry-recognised professional qualification.
- Provide hands-on assistance alongside experienced Prison Bike Mechanic Tutors.
- Contribute to a positive, supportive learning environment that boosts confidence, employability, and community integration.
By helping refurbish bikes that would otherwise go to waste. You’ll also make a meaningful impact on the participants’ journey toward rehabilitation, helping them gain training that can open doors to future employment.
"Life Cycle helped me massively in prison, keeping me occupied and out of the cell… I contacted Life Cycle when I was released because I wanted to give back something to the people that helped me. I felt respected and treated as a valued member of society, not just an ex-con." – Jon (name changed)
About you
- Someone who enjoys practical, hands-on work
- Good mechanical skills (if you’re unsure, get in touch!)
- Sympathetic to working with people in prison
- You believe in the possibility of change for those who have been involved in the criminal justice system
- Enthusiastic about Life Cycle’s charitable mission, vision, and values.
Please note, applicants need to be aware that due to the nature of this role you will be required to be vetted up to Enhanced Level 1 security clearance.Having a criminal record will not necessarily exclude you from volunteering in this role.Give us a ring if you would like to talk about it first.
About Life Cycle
Life Cycle is a charity that works with people of all ages, abilities, and backgrounds at every stage of their cycling journey, from learning to ride, to building a career in the cycle industry.
We’re a charity that transforms lives and the environment through cycling



A Peer Mentor is a volunteer who has experienced similar challenges and experiences as the person they are supporting. Being a peer mentor is seen as a positive and secure way to progress towards education, work, or employment.
Volunteers who take on peer support roles can feel empowered, have a greater confidence and a more positive sense of identity.
Could you provide an authentic voice that our clients can relate to?
· Do you have 1-2 hours a week to support a client
· Can you inspire others, give them hope through self-disclosure and by being an example of recovery?
· Build relationships based on trust, acceptance, understanding and an empathy from a shared lived experience?
· Can we rely on you to tap into your own experiences to help us identify barriers and gaps in our services and how we can be improving and identify good practice?
If you can answer ‘yes’ to these questions, then we would love to hear from you!
Key Responsibilities:
· Inspiring service users by using your own life experiences and by being a positive role model
· Providing a safe sounding space, listen in a non-judgemental way
· Helping to improve wellbeing, confidence, and independence by exploring activities that promote this
· Assist service users to engage with formalised support
· Attend appropriate training and development opportunities as required
Connection Support has a range of services providing support to people at risk of homelessness or on the edge of needing social care. We work with people made vulnerable through debt, mental health issues, substance misuse, learning disability, and physical disabilities.
Volunteers play a key role in the provision of vital services to our clients.
Could you prevent loneliness and isolation in your community and become a befriender?
- Do you have 2-3 hours a week to give to a client suffering from loneliness or mental health? (For a mutual agreement of time and locations that meet clients’ needs)
- Can you offer support, through a listening ear and be a positive influence in a client’s life to help build self-esteem and confidence?
- Will you enable our clients to benefit from knowing someone is there to listen, be a friend, and check in on their wellbeing?
If you can answer ‘yes’ to these questions, then we would love to hear from you!
Key responsibilities
Your role will include, but is not restricted to the following tasks:
- Carry out weekly checks with the clients you are supporting. This can be in a variety of settings, e.g., family home, support home, or in the community (via face-to-face meetings, phone or video calls)
- Have fun, take clients on outings, and maybe share a hobby, sport, or an interest
- Collect prescriptions for clients and assist with their weekly shop
- Help clients rediscover social skills and confidence by building up and maintaining a close relationship
- Report any concerns to the Volunteer Coordinator
Skills required
No qualifications or volunteering experience is required; however, the below skills are essential:
- A non-judgemental approach
- Good listening and communication skills
- Reliable and trustworthy
- Respect confidentiality
- Be able to work on own initiative
- Ability to build effective working relationships with clients in a non-patronising way
