To apply please follow the steps in "How to Apply" above.

Hammersmith, Fulham, Ealing & Hounslow Mind provides mental health services in the boroughs. We are looking for an enthusiastic, passionate and hardworking individual to joining our Adult Services Team.

The Role

An opportunity has arisen within with the Ealing Advice Service (EAS) to provide advice, information, and guidance to adults living with a mental health problem.

We’re looking for an experienced Mental Health Advice Caseworker to provide advice and guidance to adults living with mental health problems in the borough of Ealing on practical issues such as welfare benefits, housing, financial issues (including debt), and employment, as well as supporting clients in accessing numerous community services.

The successful candidate will support colleagues on the Ealing Advice Service (EAS) team with enquiries relating to mental health. The Ealing Advice Service (EAS) is a consortium of charity sector organisations, working in partnership to provide advice and guidance to a range of clients with various support needs.

The Mental Health Advice Caseworker will be working from home during the pandemic. However once the pandemic is over, the candidate will be based at the HFEH Mind office in Ealing for approximately three days per week. For the remainder of their time, they will be based across the borough of Ealing at different sites within the community. 

You should have excellent negotiation skills, as well as knowledge of the local area and its population (or a willingness to learn). You must be able to empathise with service users, whilst giving impartial advice in a non-judgmental way. You must be able to demonstrate your effectiveness as an adviser and be comfortable dealing with complex cases with minimum supervision. As the role is focused on providing advice to clients with mental health needs, you should be confident, patient and able to deliver supportive advice in a manner that is easily understood. 

This is a rare opportunity to join a growing and lively charity, where your ideas and contributions will be highly valued and your professional development supported. It is an extremely exciting time to join an organisation with big ambitions to further support those living with mental health problems in West London.
 

This is a fixed term contract for 35 hours per week until 31st March 2023(contract renewal dependent on performance and funding).

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Post is subject to a DBS check.

Please apply by sending your completed application form. 

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

We are looking for a full-time debt adviser to provide casework services to our client groups from our three offices in Southwark. You will join our friendly and hard-working team to ensure the ongoing successful delivery of our specialist services. The post is funded through Debt Free London, a London-wide partnership of organisations that provide free debt advice to Londoners who are experiencing or at risk of financial exclusion and debt.

You must have:

• Recent and ongoing paid or voluntary experience of managing one’s own caseload of money advice and income maximisation cases.
• Ability to write detailed up to date case notes, letters and reports as required in plain English.
• Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
• Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.

Closing date: 9.00 am Tuesday 29th June 2021

Interviews: Friday 2nd July 2021

For further information and an application pack please click on the Apply button.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Registered charity no: 1070263

“Providing free, independent, confidential and impartial advice”

Hours: 3 days per week (18 hours – Mondays, Tuesdays and Wednesdays)

Reporting to: Head of Services

Responsible for: No direct reports, however the ability to support Volunteers is essential

Salary: £14,616 per annum

Annual Leave: 25 days per annum (pro rata)

Location: The role will be based at Greenford Community Centre, 170 Oldfield Lane South, Greenford, UB6 9JS, with option for some ongoing homeworking

Closing Date: Monday 28th June 2021 at 9am

Interview Date: Thursday 8th July 2021

Expected Start Date: Monday 12th August 2021

Job Context

Age UK Ealing’s mission is to promote the wellbeing of all older people in Ealing and empower them to achieve full quality of life. We provide a range of support services for older people in the London Borough of Ealing including an information and advice service, day centre and befriending. We also run Greenford Community Centre, where our office and services are based alongside a range of other community activities.

Purpose of the job

• To provide information and advice to and in support of older people and their relatives and carers
• To assist in the provision of a high-quality Information & Advice Case work service for older people and their carers to the standard of the Advice Quality Standard Mark and the quality standards set by Age UK National.
• To support Age UK Ealing’s Information & Advice volunteers.

Main Duties and Responsibilities

Service Delivery

• To assist the Head of Services in the provision of and Information and Advice Service to older people and their carers by telephone, face to face, home visits and outreach sessions
• To provide Information and Advice on welfare benefits; housing; travel and transport, community care; local government services and support as required under the Age UK Brand Partnership and the Ealing Advice Service
• To manage and prioritise one's own workload, to participate in team meetings and to work as part of the team to ensure the smooth and effective running of Age UK Ealing.
• To keep up to date with relevant changes in the Law, policies, and procedures both locally and nationally as applicable to older people and their carers.
• To liaise and negotiate with outside agencies such as Social Services, Department for Work and Pensions, and the local council on behalf of the older person.
• To establish close working links with outside agencies through partnership working delivering advice surgeries, talks and events for the benefit of the older people of Ealing
• To assist with the training and supervision of the Information and Advice volunteers.

Case Work and Quality Assurance

• Work within Age UK Ealing’s file recording and case management policies and procedures to deliver consistently high standards of recording and casework.
• To ensure that all casework conforms to the legal framework, Age UK Ealing’s policies and procedure and quality standards in accordance with the Data Protection Act.
• To maintain appropriate records of all clients related activity and interventions, ensuring that follow-up procedures are completed to monitor quality and client satisfaction.
• Always display good customer service, treating people with respect and dignity at all times. Being aware of individual needs and cultural requirements.
• To ensure that all referrals are dealt with in a timely and professional manner ensuring all protocols are followed.
• To monitor and evaluate case outcomes for statistical reporting and performance.

Evaluation & Reporting

• To regularly review service and monitor targets as required, 
• Prepare monitoring report for the management team, CEO, Board and funders as required
• Working with the EAS consortium to review clients’ experiences and evaluate the effectiveness of the service

General

• Promote a wider interest in understanding the needs of older people in the Ealing Borough with particular emphasis on the need for independence, self-reliance, respect and dignity.
• Support the Age UK brand and contribute to the work of Age UK Ealing and its partners.
• Act as a representative of Age UK Ealing when needed.
• Work within Age UK Ealing’s ethos, values, principles, policies and procedures.
• Ensure all relevant administration and reporting is completed in a timely manner as required
• Postholder will be required to be flexible with their working hours, to include the occasional evenings/weekends
• To work as a member of Age UK Ealing’s staff team and support / assist colleagues in the achievement of organisation objectives
• To use initiative and work effectively with others
• Maintain high levels of discretion, confidentiality and professionalism at all times.
• Age UK Ealing is committed to achieving equality of opportunity in its activities, services and employment — the post holder will demonstrate commitment to Age UK Ealing’s policies on equalities and promote these in all aspects of the work
• To support colleagues with the provision of information as requested for other functions within the organisation
• Implement the delivery of new standards as they arise
• Report any safeguarding and Health & Safety issues or concerns

Person Specification

Essential:

• Experience of delivering I&A for a minimum of 2 years
• Working knowledge of Welfare Benefits including Pension Credit, Disability Benefits, Housing Benefit
• Ability to prioritise and manage workload
• Ability to work alone or as part of a team
• Good communication skills (written and verbal)
• Competent use of MS Office (Word, PowerPoint, Excel and email) and database
• Able to reflect on own performance
• Able to act as a representative of the organisation externally
• Able to reflect on own performance
• Able to act as a representative of the organisation externally
• Experience working within the charity sector
• Ability to assimilate and understand information by listening, reading and use of the telephone
• Willing to work to guidelines and standards and to take a flexible approach to work
• Ability to listen to others and to explain things clearly

Desirable:

• Knowledge of other areas of work i.e., Housing, Social Care, Travel & Transport
• Experience of managing/supporting volunteers
• Experience of working with and supporting older people
• Knowledge of issues affecting older people
• Experience working within the charity sector
• Awareness of discriminatory practices and equal opportunity issues

General requirements:

• To develop and work with other and agencies; and to seek and offer support
• Willingness and interest in learning, to attend training, meetings and other community events
• Able to work without direct supervision and demonstrate initiative
• Understanding of outputs and outcomes monitoring and reporting

To Apply: Please submit your CV together with a Supporting Statement, no more than 2 sides of A4, explaining why you are suitable for this role. Shortlisted candidates will be required to complete a Declaration Form and Equality, Diversity & Inclusion Form.

This post is offered subject to a satisfactory Disclosure and Barring Service (DBS) check.

Age UK Ealing strives to be an Equal Opportunities employer.

Age UK Ealing is committed to safeguarding and promoting the welfare of older people and all vulnerable groups within the London Borough of Ealing.

About the role
Our Information and Advice team requires a motivated individual with previous experience of advising on welfare benefits and excellent communication skills.The role of Advice Worker involves providing information and advice on a range of social welfare issues to older people, their carers and other professionals working with older people by telephone, email and face to face. Understanding the needs of and issues affecting older people is essential.

The role will be based at our City Centre offices. Currently, the service operates via telephone with the view to providing in our community hubs again as restrictions ease, so regular travel throughout the city will be required in time. Previously, the service also provided home visits. This remains under review and there will be an expectation to resume this option for vulnerable clients when safe to do so. Travel expenses will be covered.

What we are looking for
The successful applicant must have previous experience of advising on welfare benefits, including the following matters:

• Checking benefit entitlement
• Helping with benefit claims
• Challenging adverse benefit decisions
• Accessing social care services
• Identifying housing options
• Dealing with debt or utility bills

Due to the nature of our work an Enhanced Disclosure and Barring Service Certificate is required the cost of £44 which will be refunded after satisfactorily completing three months employment.

How to apply
To be considered for this role please send your CV and a covering letter. Details of where to send this can be found on our website. Alternatively, click on the 'apply with Charity Job' button to send this directly to us.

CVs must be received by 12:00 noon on 22 June, 2021.

Closing date: 20th June 2021 at 11.30 pm

Are you a client-focused individual with recent experience of providing specialist level housing advice? Join Shelter as an Advice, Support & Guidance Worker and help ensure our clients get the support they need.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will be joining the Star Partnership, a pan-London housing and homelessness project working with Londoners over the age of 25 which aims to help up to 5,000 people a year in partnership with Thames Reach, Stonewall Housing and St Mungo’s with Shelter the lead partner. The service is delivered through a mixture of channels including telephone, face-to-face and digital. As an Advice, Support & Guidance Worker, you will provide holistic and tailored advice, support and guidance to help people secure suitable accommodation, sustain tenancies, improve their financial resilience, improve physical and mental health and engage people with employment, training and education services.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
 

About you
You’ll need experience of working with vulnerable people and/or people with multiple and complex needs working within a safeguarding framework. We’ll also be looking for a proven ability to prepare, plan and deliver briefings or group work sessions and work effectively with a wide variety of stakeholders, both statutory and non-statutory. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is important too, with the ability to type preferred. Proactive, results-driven and sensitive to the needs of others, you work well within a team and aren’t afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate.

Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We introduced our Advice, Guidance & Support (AGS) service six years ago, and since then it has gone from strength to strength, becoming a valued source of support and guidance to our food bank clients.

Our service enables people to improve their lives with dignity and independence and to move away from food insecurity and inequality by offering tailored provision and guided support on their journey. 

We are delighted to have secured funding from the National Lottery Community Fund to enable us to expand and further develop this service; giving us an exciting opportunity to recruit a Service Manager to lead a team of dedicated staff and volunteers.

• The successful candidate will be a highly motivated, resourceful individual with the ability to operate strategically, creatively and professionally in what can sometimes be a challenging environment
• You will have extensive experience in the field of advice or support which may come from a range of disciplines or specialisms together with a solid understanding of statutory and voluntary provision and practice at both a local and national level
• You will have the ability to lead and motivate a team of staff and volunteers and be confident and organised when dealing with both external partners and internal stakeholders

In return, we offer a respectful, dynamic and supportive working environment with an enthusiastic, committed and established team of volunteers and staff.

We have a strong focus on professional development and offer guidance and ongoing support for all staff and volunteers; for this role, you will have the opportunity to shape and develop an essential service adding value to the people and communities needing our support.

Key responsibilities:

• To coordinate staff and volunteers in delivering one-to-one support to food bank clients, ensuring a client focussed, high standard of service at all times
• To coordinate the development and maintenance of partnerships with other agencies, to ensure effective, allied approaches to client support
• To coordinate the development, maintenance and delivery of client resources and training, and develop other client focussed projects where appropriate
• To hold a small caseload of clients that require more intensive, tailored support
• To promote an organisational culture of engagement, improvement and best practice to deliver a high quality and accessible service

Advice Service Manager  

We are Business Disability Forum. We believe the 26 million people in the UK and over 1 billion people worldwide with disabilities and long-term conditions enhance the social and economic health of our societies. We help remove barriers in business structures and Government that prevent disabled people from thriving and making their contribution to the world.  

We are unique. There are many great disability charities and disabled persons’ organisations. Our niche is our expertise in disability as it affects business.   

The role  

The key elements to this role are to; 

• Manage and co-deliver the services provided by Business Disability Forum’s Advice Service including acting as referral point for complex queries. 

• Delivery of the Business Disability Forum Peer Learning Network. 

• Support the delivery of the Business Disability Forum internal upskilling programme. 

• Support the delivery of the Disability Smart products, in particularly providing advice and guidance on completed self-assessments, carrying out Disability Smart Audits and quality assuring audits completed by other members of the Business Partnerships Team. 

• Support Partner retention by acting as the main point of contact for a maximum of 2 Partners. 

The requirement  

• Experience of managing an advice or information-based function or service. 

• Advising businesses on diversity and inclusion related situations. 

• Working in human resources, talent management, or organisation development to at least adviser level. 

• A confident communicator – including presenting to small groups of people, facilitating group sessions, webinars, and writing clear and information documents, emails, and presentations. 

• High level of understanding and knowledge of the Equality Act 2010. 

• Knowledge of disability related legislation in employment, education, and consumer contexts.

For the full job description and person specification of this role and instructions on how to apply please visit our website below via the button below:  

How to apply  

Applications should be by CV and a supporting statement, of up to 400 words, detailing why you think you would be suitable for the role. If you require any adjustments to the application process please contact Barnaby Powell as set out below. Applications should be addressed to Barnaby Powell, HR & Office Manager, Business Disability Forum, Nutmeg House, 60 Gainsford Street, London SE1 2NY. If you are submitting your application by email please do so to barnabyp @businessdisabilityforum .org .uk 

Closing date for applications: 27 June 2021.  

• First interviews are planned for the week commencing 12 July 2021.  

• Second interviews are likely to take place in the week commencing 19 July 2021.  

Business Disability Forum is committed to ensuring that all its information, products and services are as accessible as possible to everyone.  

If you wish to discuss anything in regards to accessibility or if you require alternative formats please contact Barnaby Powell by email at barnabyp @ businessdisabilityforum .org .uk or by telephone on 020-7403-3020.  

For further information on Business Disability Forum please refer tour website via the button below  

Equal opportunities  

We are committed to becoming disability-smart and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet all of the essential criteria will be offered an interview.

Permanent, subject to the continuation of funding

Annual Leave: Proportionate to hours worked based on FTE of 32 days including Bank Holidays

About the role

As a Money Advice and Benefits Caseworker you will be part of a highly skilled and experienced casework team providing money and benefits advice to prevent homelessness across the borough of Guildford.  You will also support our core advice service as required and contribute to maintaining our quality of advice and inclusive culture. There is real potential for professional development and personal satisfaction.

About you

• Provide casework covering the full range of Welfare Benefits and Money Advice.
• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
• Negotiate with third parties as appropriate.
• Ensure income maximisation through the take up of appropriate benefits.
• Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate.

How to apply

Please download the attached documents and complete the application form. Please return to the email provided in the application form.

We reserve the right to close this vacancy before the closing date. 

About us

Citizens Advice Ash provides a free, independent and impartial advice service to the residents of Ash, Ash Green, Ash Vale, Normandy and surrounding areas.  We are a successful and highly effective team of 7 staff and 25 volunteers who are committed to Citizens Advice.  We score consistently highly for quality of advice and regularly exceed our delivery targets across our service and projects. Each year we help over 1,300 clients to find a way forward with their problems in areas such as debt, benefits, housing and relationships, and we have a specialist money advice service which serves the whole of the Borough of Guildford.

Head of Advice Services

Hours: Up to full time 37 hours per week*

Location: Norwich or Great Yarmouth, with a county-wide remit

Type of role: Permanent

Salary: £33,763 - £38,744

* Flexible Working: Options available, part time applications will be considered on a job-share basis or stand alone with sufficient hours for the role to be covered.  If applying on a part-time or job-share basis please state the hours you require to work.

About MAP

We are advisors, counsellors, youth workers and other professionals working together to provide the best support we can to young people aged 11-25, in a way that works for them. All of our services are free and confidential.

We listen to what young people have to say and find out about their needs and strengths. We get to know each of them as an individual person. We think being professional and young person centred are equally important. All our staff are approachable, friendly and well qualified. We aim to provide everything under one roof so young people are able to access different types of support in one place.

About the Role

MAP have an exciting opportunity for an experienced manager to strategically lead the ongoing delivery, evaluation and sustainable planning of our advice services for young people aged 11-25. Our holistic advice offer includes the provision of advice on housing, money, benefits, employment, education, training, relationships, sex and mental health.  Our advice services also include mediation, young parents’ advocacy, mentoring and social prescribing. Mental health needs are particularly common with the young people using our advice services and we are planning to develop our work in this area.

This will involve the leadership and management of:

• A highly motivated team
• Performance, projects and budgets
• Operational planning for the advice team
• Safeguarding and the health and safety of young people across MAP
• Maintaining operational systems, policies and procedures, in compliance with legislation, regulations and quality standards.
• Maintaining and promoting a positive, reflective and value-based culture

The successful candidate will be an experienced people manager ideally with a background of working with young people.  Project and risk management is also essential to succeed in this role.  Exceptional candidates will have experience of leading people through organisational change and will be able to demonstrate positive results and outcomes including rising to the challenge of continuing to deliver high quality services during Covid-19.

The successful candidates will receive a range of benefits including:

• competitive salary
• generous pension contributions
• company sick pay
• excellent on-going training and development opportunities
• support from an established and reputable team
• corporate events and activities
• wellbeing focus
• regular line management
• flexible working
• 30 days holiday increasing to 35 after 5 years’ service (plus bank holidays)
• access to benefits including  cycle to work scheme

Occasional flexibility around hours will be required to meet the needs of the service.

MAP is committed to safeguarding and protecting all children and young people and will do so by implementing robust safer recruitment, selection, induction, training, support and ongoing performance management of employees and volunteers.  Appointments will be made subject to a  satisfactory enhanced DBS check and two satisfactory references.

Citizens Advice Dacorum is looking for an enthusiastic Advice Session Supervisor, to join our small, friendly and supportive team, in the delivery of our advice and initial check drop-in service across all channels.

If you have experience of working in advice and, ideally, of supporting and supervising volunteers, we would love to have a chat with you about the role. We will also consider those who have a Citizens Advice Generalist Adviser Certificate with at least 2 years of experience, if you are happy to complete Supervisor training.

You will play a key part in maintaining and enhancing our service and quality of advice, through effective session supervision integrated with ongoing training and support for volunteers. You do need to have a flexible approach, strong verbal and written communication skills, as well as demonstrable people management skills and be a competent IT user of Microsoft applications with excellent digital skills.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice Network or download the latest national Citizens Advice annual report  from our website.

Salary: £24,012 to £27,741 FTE per annum pro rata

(according to experience) 5% NEST Employer Contribution (subject to minimum employee contribution)  & Contractual Sick Pay

Hours: 16 hrs per week – flexible over 3 days

Contract: Permanent based at The Forum Hemel Hempstead, with occasional Berkhamsted cover and flexibility for some remote working from home.

Citizens Advice Dacorum values diversity, promotes equality and challenges discrimination, and strives to be an Equal Opportunities employer. We encourage applications from people of all backgrounds and are a Disability Confident Employer. We will retain and use the information you provide only for this recruitment process. It is necessary that we hold this information to operate a fair and equitable procedure. We will keep this securely and destroy it after six months, unless you are appointed in which case it will form part of your employment record.

To find out more and apply: Please visit our website to download the Advice Session Supervisor Job Pack and Application Form (CV’s not accepted)

Closing date:  This vacancy will be open until filled. Interview Date: By arrangement.

Role purpose

To work as part of the Money Advice Team to provide specialist debt and money advice to clients of Citizens Advice.

Core Duties

• Provide advice and casework covering the full range of debt and money issues. This may be via telephone, email or in a face to face capacity.

• Taking client instructions; this may include, but is not limited to; drafting letters/emails to the client and third parties, preparing financial statements and negotiating with third parties.

• Efficiently deal with any communication from the client and third parties

• To be willing to go the extra mile and provide the best possible outcome for clients

• To provide excellent client care and recognise the benefits of this.

• Ensure income maximisation through the take up of appropriate welfare benefits. 

• Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate. 

• To carry and manage own caseload, opening/closing cases appropriately, and carrying out reviews in accordance with MaPS guidance.

• To recognise when a client may be considered ‘vulnerable’ and the policy and procedures in place to provide extra support when required.

• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate. 

• To work cooperatively with other staff and volunteers to provide advice and assistance across the whole range of debt and money advice issues. 

• Ensure that all casework conforms to the Citizens Advice Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate. 

• To ensure that Money Advice Services meet FCA, MaPS, and other appropriate Quality Standards

• To accurately record and work towards the achievement of agreed organisational, departmental and individual KPIs and targets

• Maintain accurate case and client records using a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. 

• Ensure that all work conforms to the Citizens Advice systems and procedures. 

Research and Campaigns

• Assist with research and campaigns work by providing information about clients' circumstances. 

• Provide statistical information on the number of clients and nature of cases and provide regular reports to Citizens Advice management. 

Professional Development

• Keep up to date with legislation, case law, policies and procedures relating to debt and money advice and undertake appropriate training. 

• Take responsibility for acquiring the required CPD points necessary for contract compliance.

• Read relevant publications. 

• Attend relevant internal and external meetings as agreed with the line manager. 

• Prepare for and attend supervision sessions/team meetings/management team meetings as appropriate. 

• Assist with Service initiatives for the improvement of services. 

Administration

• Review and make recommendations for improvements to Citizens Advice services. 

• Maintain local information systems. 

• Use IT for statistical recording, record keeping and document production. 

• Keep up to date with policies and procedures relevant to Citizens Advice work and undertake appropriate training. 

• Attend internal and external meetings as agreed with the manager. 

• Maintain close liaison with relevant external agencies. 

• Maintain a library of reference material and case law. 

Public Relations

• Liaise with statutory and non-statutory organisations and represent the Service on outside bodies as appropriate. 

• An ability to establish good working relationships with colleagues and stakeholders including service users and a wide range of agencies.

Other Duties and Responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service. 

• To positively represent Citizens Advice and demonstrate commitment to the aims and policies of the Citizens Advice service. 

• Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues. 

The 999 Club is a small, community-based charity making a big impact on ending rough sleeping in Lewisham. The charity provides a number of different services to support clients to learn new skills, find work and reconnect with family and friends. They are now recruiting for an experienced Advice Services Lead to lead their person-centered advisory services. This position is initially offered on a two-year fixed term contract.

As The 999 Club's new Advice Services Lead, you will lead and develop a high quality, customer focused Advice Service to individuals in Lewisham who are homeless, at risk of homelessness or rough sleeping. You will provide advice and advocacy to those who utilise their services with the view of seeking help and guidance, and will be responsible for supervising and overseeing the day to day provision of advice provided by other staff and volunteers at the centre. This is an exciting time for The 999 Club as they work to reshape their services and develop staff, and therefore this role will play a pivotal role in assisting the charity with gaining and maintaining AQS Accreditation for their services, as well as training and developing advice delivery staff.

To be considered, you will have previous experience of working as a team leader, or a similar role that demonstrates your ability to effectively lead a team in an environment that supports individuals with complex needs. This is a crucial role for the 999 Club, and as such you will have demonstrable experience of providing advice and guidance to individuals with complex and enduring needs, especially in relation to Housing and Benefit Law. Finally, strong networking skills and the ability to build and maintain working relationships with internal and external stakeholder and partners is essential, as is knowledge of the Homelessness or a relatable sector.

If this sounds like an exciting opportunity, then please initially submit your CV in word format - suitable candidates will then be contacted.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply.

Gaddum in partnership with Manchester Carers Forum, LMCP and Wai Yin Society currently deliver a first point of contact for Manchester carers.

Carers Manchester Contact Point (CMCP) provides an initial point of contact for advice and support for Manchester Carers and can be accessed via a telephone helpline operating Monday to Friday and through a dedicated website, e-mail address and social media. The service is currently operating via home working arrangements, but in time is likely to be based at Gaddum House and is delivered by a dedicated staff team with added value offered by Volunteers and Student Social Workers.

We now have a vacancy for an additional Support Worker who will form part of the core team delivering the service, but will also have a key role in supporting Carers apply for the City Councils Hardship Fund and other grants. This post will be hosted by Gaddum and is advertised on a fixed term basis until March 31st 2022, with the possibility of an extension, subject to funding being secured. 

We believe the successful candidate will have:

• Experience of working within an advice and support service
• A clear understanding of the issues that face unpaid carers   
• Excellent written, verbal and listening skills
• An ability to identify appropriate support for carers contacting the service 
• An ability to support carers to apply for grants  

Benefits Take-Up Worker

Full-time post 36.25 hours p.w.

Starting salary:  £25,481 per annum - plus, up to 3% employer’s contribution to pension.

Previous applicants need not reapply.

We are looking to recruit an experienced Benefits Take-Up worker to work on an exciting new project in partnership with Act on Energy and Marches Energy Agency.

Warmer Homes West Midlands is an ambitious partnership programme to provide a universal energy advice service for the fuel poor across the seven urban local authority areas in the West Midlands Combined Authority area.  The aim is to reduce fuel poverty and improve the health and wellbeing of people with pre-existing cold and damp related medical conditions.  Income maximisation is one of the key delivery strands for this project and referrals for benefits advice will be made to WWRAS by a team of community outreach workers, rooted in the communities where the project operates.

The project is currently funded until November 2022 (dependent on targets being met).  The post is a permanent appointment as the expectation is that the post holder will be retained, subject to additional funding being secured beyond this date.

Advice will be delivered by telephone; digitally; through case work, and on home visits and community events, where it is safe to do so.  The work will involve:

• Calculating benefit entitlement for clients upon referral from Energy Advisors
• Assisting clients to complete benefit claims and assisting them to challenge adverse decisions.
• Carrying out promotional activities relating to the project in order to effectively increase the take-up of benefits across the project area.

Warwickshire Welfare Rights Advice Service has an unrivalled reputation in the field of social security in the county of Warwickshire and surrounding areas.  WWRAS has raised in excess of £74 million in unclaimed benefits for clients since being established.  The post is home based but will involve visiting clients in various locations across the West Midlands Combined Authority area.

Deadline for applications: 18/06/2021: (10:00 a.m.)

Interview date: In the w/c 28/06/2021 (To be held online)

All applicants must complete an application form – CV’s will only be accepted if accompanied with an application form.

We strive to be an equal opportunities employer