Primary Care Networks (PCNs) involve GP practices, community services and local residents working in partnership to improve the health and wellbeing of communities. Link workers are key to this process, and in north H&F we are building a service that will enable every GP practice to have a dedicated PCN link worker for five days a week.

This link worker role is about people and places- supporting patients to become more independent, and building relationships within the local community, so we are looking for enthusiastic, motivated and energetic individuals who have a passion for people and want to make a difference to the White City community.

This is an exciting opportunity to help us build our link worker service from the start, so if this is you, and you have the ability and desire to work independently within a wider team, then we’d love to hear from you.

The role is being hosted by H&F GP Federation on behalf of the PCN. The closing date may be brought forward dependent on the number of applications.

How to apply

Please send your cover letter and CV (optional) to Rosie Stewart

In your cover letter please include;

- Name, email, contact number and address
- Educational and Professional Qualifications
- Relevant Training Courses Attended
- Indication of any Membership of Professional Bodies
- Employment History including Name of Employer, Grade (if relevant), Salary, Period of Notice, Reason for Leaving and Brief description of your duties and responsibilities.
- References always including current employer
- Supporting information

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

The post is suitable for an experienced Advice Session Supervisor (ASS) or as a development opportunity for a Certificated Generalist Advisor to train to become an ASS within six months of starting in post. If applying without existing experience of supervising volunteers and of undertaking the role of Advice Session Supervisor the starting salary will be Scale 6 - £28,413 whilst undertaking training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

• Providing advice to the public and undertaking casework on social welfare law issues
• Supervising advice and gateway assessment sessions
• Supporting and supervising volunteers

To be successful you will need:

• Have achieved the Generalist Advisor Certificate and have experience of Generalist Advice Casework
• Either experience of supervising volunteers and undertaking the role of Advice Session Supervisor or be able to demonstrate the ability to undertake this role with training provided within 6 months of starting

• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Closing date: 19 February 2020 at 11.30pm. Interviews: 28 February 2020

We’re looking for an individual with considerable experience of working or volunteering in a client/customer service environment to join our advice centre in Newcastle as an Advice Assistant and help us deliver a vital advice service to people in housing need.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Shelter North East is based in central Newcastle delivering services across the North East. Our dedicated team provides an integrated service focusing on homelessness prevention and tenancy sustainment to individuals and families in greatest need.

About the role

As Advice Assistant you will be the first point of contact for clients either face-to-face or over the telephone,  undertaking initial fact finding triage interviews and booking appointments with the appropriate adviser, agreeing clients’ needs, providing them with basic information and advice and referring clients to other Shelter services or external agency as appropriate. Carrying out case related support and research for Advisers and Senior Advisers and dealing with enquiries not only in person, but also by telephone and email and generating correspondence as necessary are also key elements of this role.

About you

We are looking for someone with demonstrable interest or experience in one or more of the following areas of social welfare law – housing, welfare benefits and debt.  With experience of client/customer service work you will have a proactive, results-driven and customer focused approach, strong communication skills, a collaborative way of working and the ability to lead change and improve performance. Proficiency using Microsoft Office applications and case management systems and good typing skills are also required.  

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

For further information about the role and the benefits of working for Shelter please visit our website.  Apply to be part of our advice team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Are you an experienced Welfare Benefits Adviser looking for a new and satisfying role?

At St Pauls Advice Centre we fight poverty and injustice in the community by providing professional advice and equipping people with knowledge and skills so that they and access their rights and fulfil their obligations.

We are looking for someone experienced, purposeful and with great people skills to join our well-established, ambitious community advice centre as a Welfare Benefits Adviser. You will engage with clients in a variety of ways to deliver information, advice and guidance on welfare benefits issues to appeal level.

This is an exciting time to join our small team as we embark on a number of projects to increase our reach and impact in the community. Your role as Welfare Benefits Adviser will also include the development and delivery of our Advocato volunteer programme where you will offer guidance and support to a small group of volunteers helping vulnerable clients’ complete forms and attend assessments.

You will have proven experience within a similar advisor role, and outstanding communication skills, both verbal and written, with all manner of people. You will demonstrate a detailed knowledge of law and practice relevant to Welfare Benefit entitlements and show empathy and understanding of the issues faced by our clients who represent a range of diverse backgrounds and communities. You will also able to show us that you have excellent problem solving, organisational and team working skills.  

We describe St Pauls Advice Centre as friendly, local and here to help – if that sounds like you too, we look forward to receiving your application.

We are proud of our accreditation as a Living Wage employer and we offer flexible working and a generous benefits package:  

• Salary: £27,905
• Working hours: 35 hours per week (28 hours per week is optional alternative subject to negotiation)
• Permanent contract
• Annual Leave: 30 days per year plus bank holidays (pro rata)
• Extra 3 days annual leave between Christmas & New Year
• Pension Scheme: 5% employer’s contribution
• Flexible working hours
• Opportunities for home working

Closing Date: 9th March 2020

Interview Date: 18th March 2020

Full job description, person specification and details of how to apply are available on the SPAC website.

No CV’s or agencies please.

Citizens Advice Bedford (CAB) is an independent charity and a member of national Citizens Advice. CAB is responsible for providing advice to all residents with-in Bedford Borough and Money Advice to Central Bedfordshire. CAB sees approx. 10,000 people every year, is continuously expanding and is placed in the top 5% for quality of advice it gives to clients.

About the Role

CAB is seeking to recruit a trainee candidate who will demonstrate they have the capacity and drive to undertake comprehensive learning in order to provide debt support, money advice and financial capability for one of our debt contracts. It is an exciting role helping people, often those at greatest risk of vulnerability to maximise their income and minimise their expenditure.

After training the successful candidate will assist clients with a broad range of often complex Universal Credit, debt & housing problems and will advise on budgeting, prioritisation and income maximisation. There will be targets to meet and caseloads to manage.

About You

If you’ve applied to CAB for a trainee money advice role with-in the last 12 months and were unsuccessful, you'll need to wait at least 12 months before re-applying.

You may have an advice background or come from an unrelated industry looking for a change in direction. What's really important is your ability to absorb information and put into practise what you've learned. You will be a stickler for detail/accuracy & efficiency. You will have a high standard of written English and enjoy being part of a close knit team. A good attitude to hard work, enjoy learning and able to take constructive feedback is a must.

The use of a car and valid licence is highly desirable as you may deliver advice across Bedford Borough and throughout Central Bedfordshire.

During the interview procedure, you will sit an assessment to ascertain your suitability for training.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

We reserve the right to close the application window early and without notice should a suitable number of applications be received. This vacancy is open to external candidates only.

Hours: 22 per week (Monday, Tuesday and Thursday)

We’re seeking an experienced person to supervise the work of our volunteer and paid advisers and assessors.

A member of service management, you will help us to maintain a strong team and good quality advice service for local people. You will manage advice sessions, monitor quality, support and appraise advice volunteers and encourage teamwork.

We’re looking for a good communicator who understands advice issues, is committed to our aims and has proven team, service management and supervision abilities.

You will be based at our main office at 4 Marlow Road but may also be asked to supervise advice sessions or events in other community locations.

To request an application pack or further information, click on the Apply button.

Applications by email by 9.00 am on Wednesday 19 February 2020

Interview dates: 3 and 4 March 2020

No agencies please

30 hours a week
£24,500 – £27,000 FTE (£19,865 – £21,892 pro rata) 
Based in Guildford 

We are looking for a team player with a ‘can do’ attitude to join us in this role.  You will report to the Advice Services Manager and be a key member of the Advice Services Team.  You will manage the day to day work of our team of volunteers to ensure that we deliver high quality advice to our clients.

You’ll have excellent communication skills and the ability to supervise, motivate and manage people. You will complement this with strong IT skills and ability to analyse and interpret information.

Whilst experience of working within Citizens Advice would be desirable, we will happily support the right person through Citizens Advice accredited training to enable them to carry out the role.

This role is 30 hours a week to be worked Monday to Thursday.

You can find out more information about the role in the job pack.  If you would like to apply please complete the application form and diversity monitoring form after reading the guidance notes. The closing dates for applications is 10am on Monday 24 February 2020.  It is anticipated that interviews will take place w/c 2 March 2020.

This post will support the start-up, development and delivery of an ambitious new project led by Essex County Council. “Essex Warm Homes” will be chiefly delivered by the Citizens Advice service in the county with support from a range of partners. Funded by National Grid’s Warm Homes Fund it will improve the health and wellbeing of local residents through the delivery of an advice service that addresses the needs of people living in cold homes; particularly vulnerable individuals and families and on referral from health, voluntary and statutory partners. The focus will be on providing welfare benefits advice and income maximization, initial debt advice and crisis responses, energy efficiency advice and support to access measures to address cold homes including the arranging and assurance of provision of additional support from partner agencies working as part of a wider delivery partnership.

Employed by Local Citizens Advice offices in Essex (details in Job Pack)

10 Posts – hours ranging from 0.4 FTE (full time equivalent) to full time (up to 37 hours)

Up to £26,970 per annum (or pro rata equivalent)

Fixed term contract until March 31st 2022

Postholders will provide direct advice and casework to vulnerable clients, households identified through existing LCA(Local Citizens Advice) activity but, importantly, also through existing and new referral arrangements established locally amongst statutory and health partners. Advice will be intensive, and postholders are therefore expected to have experience of delivering complex welfare benefits advice, a good understanding of the principles of independent debt advice (practitioner experience would be desirable) and to possess or be able quickly attain the City and Guilds Level 3 qualification in Energy Awareness. As important as these technical skills are, postholders will also need well developed partnership development skills, in order to work with statutory partners.

Posts will be hosted by LCA in Essex, and subject to all contract terms and particulars specific to the LCA worked for. Applicants can apply for each or any LCA by selecting their choice on the application form. Note contact details for each LCA hosting these roles are available within the pack.

For a job pack please visit our website via the Apply button.

Closing date for applications: 19th February 2020

Citizens Advice recognises the positive value of diversity, promotes equality and challenges unfair discrimination. We welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. We welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates, as disabled people are underrepresented throughout Citizens Advice, and BAME people are underrepresented in senior management positions.

Citizens Advice won a grant from the Ministry of Justice to run the Witness Service from April 2015.  The Witness Service has nearly 300 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Citizens Advice provide free, independent and impartial advice and information to help people resolve their legal, money and other problems. In the past year we have helped over 2.5 million people solve over 6.2 million problems. Our national network delivers services from over 3,000 locations in England and Wales. In 2015 we won Charity Times Charity of the Year for our work. Now we want to do even more.

The role

Our trained volunteers provide practical and emotional support and information to prosecution and defense witnesses in criminal cases.

We are looking for someone with the ability to develop and motivate volunteers and who has administrative skills and is computer literate to a high standard.

As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within the courts, remote link sites and Witness Service provision. You will share responsibility for the effective coordination and development of approximately 50 volunteers who support witnesses in their journey through the criminal justice system.

In this role you will also be responsible for general service administrative tasks within the courts, as well as inputting service data.
Experience of the non-profit sector is desirable, but not essential.

Citizens Advice values diversity, promotes equality and challenges discrimination. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profile.

We have 6 new Social Prescribing Link Worker posts available for people who are passionate about connecting people to a broad range of community groups and statutory services for practical and emotional support. Social Prescribing Link Workers will use a holistic approach to support patients to take control of their health and wellbeing based on a “what matters to me” approach and take a holistic approach to an individual’s health and wellbeing .The Social Prescribing Link Worker will support people to increase their resilience and reduce the impact of health inequalities by addressing the wider determinants of health such as debt, poor housing, isolation, poverty etc. 

Two of the six posts will have an emphasis on Mental Health. The recruits for these posts will be based at the “Super-hubs” in the North and South of Westminster, supporting a new programme funded by Central and North West London NHS Foundation Trust (CNWL). Please indicate in your application if you would like to be considered for these posts as opposed to the Primary Care Networks based posts.

Training is provided for the role.

How to apply

Only applicants who meet all the essential criteria will be shortlisted.

Closing Date: 12pm, Friday 21st February 2020

Interviews will take place on the 2nd and 3rd of March 2020

Application forms should be sent to Jackie Rosenberg. Please see the "contact us" section on our website for the contact details.

NJC Spinal Point 2 

Full-time or Part-time - minimum of 21 hours per week

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance.

You must have:

• Recent experience of undertaking the role of Gateway Assessor through face to face, telephone and email including experience of exploring clients problems and identifying appropriate next steps.
• An understanding of the main enquiry issues involved in assessing clients' problems
• Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony

• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

1 full time 36.5 hours p. w. (maternity cover)

1 part time 29.2 hours p.w

Annual Leave: 25 days plus 8 bank holidays pro rata per annum from 1st January to 31st December. This rises to 30 days pro rata over the next 5 years

Context of role

Citizens Advice Birmingham is partnered with Macmillan Cancer Support to deliver Welfare Benefit Advice across Birmingham and Solihull

We are looking for enthusiastic caseworkers who will join an existing team to ensure delivery of service specifications, targets and quality standards for the Macmillan Service.

Role purpose

The Welfare Benefit caseworkers will provide a high quality advice service for people affected by cancer.

The post holders will provide this service in hospital settings across Birmingham and Solihull. Delivery will be integrated with cancer care teams to provide seamless referral pathways that complement the assessment and care planning process of patients. 

You will undertake casework, assisting clients to access their entitlement to welfare benefits and other sources of financial help, up to and including tribunal representation. The post holder will also attend events to promote the service and provide support and training to volunteers and health care professionals.

For a job pack please visit our website.

CV’s not accepted

Closing Date: Monday 2nd March 2020 at midday

Interview Date: Wednesday 4th March 2020

Community Key Worker
Co-located in one or more London boroughs (with travel across boroughs to provide targeted support to women)

About Us

We are Advance, a women-only organisation dedicated to helping women cope and recover from experiences of domestic abuse, as well as women who are at risk of offending or with short term sentences to reduce re-offending.

Our Minerva service works with those involved in the criminal justice system and offers safe, targeted support and advocacy to women. It aims to reduce re-offending, encourage desistance amongst repeat offenders, divert women from criminal justice involvement as early as possible and reduce the number of custodial sentences imposed by courts.

We are now looking for a Community Key Worker to support women serving custodial sentences through the delivery of the Minerva service.

The Benefits

- Salary of £25,000 - £29,000 per annum Dependent on Experience
- Workplace pension
- 30 days’ annual leave plus public holidays
- An extra day off for International Women’s Day

If you have a background in working with women experiencing issues related to offending and domestic violence, this is a fantastic opportunity to join an award-winning charity that empowers and supports vulnerable women in London.

Once you join our team, you’ll discover a collaborative, supportive environment where staff encourage each other to perform at their best and deliver the highest quality services to those who need our help.

You will have the chance to use your crisis management expertise to help women and girls in your community overcome the challenges they face and lead safe, non-violent equal lives.

The Role

As a Community Key Worker, you’ll provide enhanced support to women and girls with complex multiple needs who have committed crime and are at risk of re-offending.

Specifically, you’ll provide an in-reach service to women serving custodial sentences at HMP Bronzefield, HMP Downview and HMP Send. You’ll build relationships and support them in the 12 weeks prior to their release.

Your duties will involve:

- Reviewing initial assessments of risk and need
- Providing one-to-one advocacy, support and advice
- Working with those you support to create resettlement and support plans
- Helping women to engage with licence requirements and court orders

About You

To join us as a Community Key Worker, you will need:

- Significant experience of working with women experiencing issues related to offending, such as homelessness, substance misuse, domestic violence or mental health, ideally within a criminal justice setting
- Experience of crisis management within a key worker or similar role
- An in-depth understanding of the issues facing women offenders and those at risk of offending, both in and outside of the criminal justice system
- Experience of working in partnership with relevant statutory and voluntary groups and the ability to develop and maintain strong constructive working relationships
- Experience of setting and maintaining professional boundaries with service users whilst delivering an excellent standard of service
- To be flexible with the ability to work in a team, supporting the service and colleagues as required

Please note: only female applicants will be progressed as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Other organisations may call this role Community Support Worker, Key Worker, Criminal Justice Support Worker, Support Worker, Social Care Worker, Women’s Advocacy Officer, or Criminal Justice Support Worker.

We’d also like to speak with you if you’ve worked in a Crime, Criminal, Justice, or Re-offending related field.

The closing date for this role is the 23rd February 2020, with interviews scheduled for the 2nd and 3rd March 2020.

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community.

So, if you’re seeking a rewarding new position as a Community Key Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Working hours: 35 hours per week

We are looking for a full time (35 hours/week) Legal Advice and Information Caseworker to join our dynamic and committed Housing and Welfare team to help refugees, asylum seekers and migrants address their housing issues, debts, rent arrears, access welfare, secure accommodation and more.

You should have at least 2 years’ experience of providing 1:1 legal advice and information. You should be comfortable in multi-tasking, flexible and pro-active. We would like you to participate in policy work, campaign and develop partnerships and networks that will help improve the situation of refugees, asylum seekers and migrants. You will be based in Lewisham but will do weekly outreach at the Migrant Hub in Woolwich where you will see clients. You will be expected to help in the operation of the Hub as and when needed. To be successful you need to be organised, with great attention to details, computer literate and ideally with experience of Advicepro; our casework management system. Furthermore, we are looking for someone with great commitment and passion for the refugee and migrant sector. You should be able to work on your own as well as in a team.

LRMN is a thriving organisation, operating in London but focusing in south and southeast London boroughs. We deliver frontline services but we also lead/ participate on campaigns and policy work.

Ideally you should have experience of working with the voluntary sector.

Speaker of a refugee/migrant language is desirable.