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Top job
Citizens Advice Southwark
London
£31,455 - £33,290 per year
You will provide casework services to our client groups from our three offices in Southwark.
Top job
Age UK Ealing
Greenford
£14,616 per year
To provide Information, Advice and Support to older people and to assist in the provision of a high-quality Information & Advice Case work.

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Age UK Manchester
Manchester
£23,504 - £24,021 per year (pro rata)
Business Disability Forum
Multiple Locations
£35,000 - £37,500 per year
Business Disability Forum are looking for an Advice Service Manager to join and lead our Advice Service team.
Gaddum
Manchester
£21,589 per year
Gaddum now has a vacancy for an additional Support Worker who will form part of a core team delivering carers advice and support.
Warwickshire Welfare Rights Advice Service
Birmingham
£25,481 - £25,991 per year
Page 1 of 28
London, Greater London
£31,455 - £33,290 per year
Permanent, Full-time
Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

The post is suitable for an experienced Advice Session Supervisor (ASS) or as a development opportunity for a Certificated Generalist Advisor to train to become an ASS within six months of starting in post. If applying without existing experience of supervising volunteers and of undertaking the role of Advice Session Supervisor the starting salary will be Scale 6 - £29,194 whilst undertaking training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

  • Providing advice to the public and undertaking casework on social welfare law issues
  • Supervising advice and gateway assessment sessions
  • Supporting and supervising volunteers

To be successful you will need:

  • Have achieved the Generalist Advisor Certificate and have experience of Generalist Advice Casework
  • Either experience of supervising volunteers and undertaking the role of Advice Session Supervisor or be able to demonstrate the ability to undertake this role with training provided within 6 months of starting
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Thursday 1st July 2021

Interviews: Wednesday 7th July 2021

For further information and an application pack please click on the Apply button.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Posted on: 11 June 2021
Closing date: 01 July 2021
Tags: Advice, Information,Management
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