Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

We are recruiting for a skilled domestic violence advocate to provide high quality advocacy and support to survivors of domestic violence. You will work in partnership with other agencies to develop and deliver risk management plans to ensure victims’ safety. You will be responsible for advocating on behalf of survivors of domestic violence in a range of settings and managing and reviewing your cases.

The successful candidate will have significant proven experience of providing emotional and practical support to survivors of domestic violence. You will understand the legal system in how it relates to survivors of domestic violence and have strong communication skills to deliver presentations and reports to stakeholders effectively. An ability to work independently and prioritise a busy workload is essential.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 08th March 2020

Interview Date: 17th March 2020

End date of contract: 30 September 2020

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down.

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

We are recruiting for a skilled domestic violence advocate to provide high quality advocacy and support to survivors of domestic violence. You will work in partnership with other agencies to develop and deliver risk management plans to ensure victims’ safety. You will be responsible for advocating on behalf of survivors of domestic violence in a range of settings and managing and reviewing your cases.

The successful candidate will have significant proven experience of providing emotional and practical support to survivors of domestic violence. You will understand the legal system in how it relates to survivors of domestic violence and have strong communication skills to deliver presentations and reports to stakeholders effectively. An ability to work independently and prioritise a busy workload is essential.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 08th March 2020

Interview Date: 17th March 2020

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down.

Personal Assistant

Come be a part of an energetic and vibrant charity who are driven by the desire to improve the lives of people living with kidney disease and ultimately find a cure for this silent killer.

The Assistant to the Executive Director is a newly created role within the highly efficient and result-driven communications and income generation directorate. Whilst the role will be working directly with the Executive Director, due to the nature of the work there will be cross team working throughout the whole charity. The Assistant will provide administrative support to the Executive Director including activity in income generation, supporter relationships and the coordination of diaries and meetings.

Personal Assistant Requirements:

Our client is looking for a confident, energetic individual who has the drive to be successful and work professionally. You will have excellent administrative skills, be a confident user of Microsoft software including Office 365 and have a commitment to high standards as well as the ability to work independently to deliver agreed plans. With knowledge of working within the charity sector, ideally within a fundraising role you will be able to multitask, prioritise and organise work requirements effectively.

This is a great opportunity to work for a charity with an emotive cause and strong ambitions to deliver more for kidney patients sooner.

About Our Client:

Our client wants to free lives from the restrictions, fear, anxiety and life limiting nature of kidney disease. A silent killer, it blights the lives of more than two million patients, and the charity estimate a further million people have the condition but are not yet diagnosed. They are the largest dedicated funder supporting kidney research in the UK today. For decades the research the charity enables has been saving lives, but there is so much more to do.

Our client has been shaping and facilitating advances in kidney disease research since 1961, collaborating with other charities and funders to deliver life-changing care to all those affected by kidney disease.

With the incidences of obesity, heart disease and high blood pressure (all triggers for kidney disease) rising due to our changing lifestyles, their work is more essential than ever, and they need talented, passionate and caring people to help change outcomes for people living with, affected by and at risk of kidney disease sooner.

Location: Lynch Wood Park, Peterborough, PE2 6FZ

Job type: Full Time, Permanent, 37.5 hours per week

Salary: £21,000 to £24,000 depending on experience Grade 4

Closing date: Wednesday 26 February 2020
Interviews will be held week commencing: 16 March 2020

You may have experience of the following: Personal Assistant, Executive Assistant, Senior Secretary, EA, Corporate Secretary, Senior Administrator, Senior PA, Office Administrator, Admin Assistant, Office Admin, Administrator, Administrative Assistant, Office Assistant, Fundraiser, Fundraising, Charity, Third Sector etc.

Ref: 91946

Do you care about the issues facing people living with a complex disability? Are you an experienced manager, ready to lead a successful and highly regarded local charity like Headway Cambridgeshire? As Chief Executive you will oversee the next phase of our development, supported by a team of professional, committed colleagues and trustees who are passionate about improving the lives of people with brain injury.

We've been around since 1989 and enjoy a great reputation for providing high quality services offering rehabilitation and practical and emotional support for individuals, families and carers. You will need to have senior level experience and be able to manage services, people and finances effectively, with strategic and business insight to ensure the organisation’s ongoing success and sustainability. Our ideal candidate will be energetic, curious and forward thinking, with the ability to motivate, influence and inspire others as well to really connect with clients and their family members.

OPERATIONS CO-ORDINATOR 
Watford, Hertfordshire

Are you a sales or administration professional with great people and administration skills? Want to help deliver amazing services that are changing the lives of people of all ages with cerebral palsy and other conditions? If so, we would love to hear from you. 

About Us

We’re the Bobath Centre for Children with Cerebral Palsy, a charity dedicated to supporting children and families living with cerebral palsy and similar neurological conditions.

Our specialist treatment and training centre offers bespoke support from a team of Physio, Occupational and Speech and Language Therapists who focus almost exclusively on cerebral palsy.

Sometimes, it’s the simple things that make a difference - playing with friends, dressing or making your own lunch. So, whatever a person’s age or associated difficulties, we have the skills and knowledge to help them live their day-to-day life to the fullest.

We are currently looking for an enthusiastic Operations Co-ordinator to join us and deliver a fantastic service to our customers. 

The Benefits 

- Salary of £25,000 - £27,000 per annum
- 27 days’ holiday (including Christmas shutdown) plus Bank Holidays 
- Pension scheme with matching employer’s contribution rate of 5%
- Play a part in the day-to-day success of our charity 

This is a superb opportunity to do some real good and support the success of our treatment and training centre while furthering your career in customer service.  

You will have the chance to act as the friendly face and voice of our charity, making customers feel welcome and helping them to understand our range of therapies and treatments. 

We are on a mission to maximise the potential of children and adults living with cerebral palsy and other neurological conditions. If you want to help us make our vision a reality, this is the role for you.

The Role

As an Operations Co-ordinator, you will support customers who are interested in our physiotherapy, occupational therapy and speech and language therapy services.

In this varied role, you will be: 

- Responsible for managing the customer journey, from the first initial point of contact to booking in treatment sessions
- Contacting customers by email, telephone and dealing with all inquiries
- Prospecting, following up leads and referrals into our services
- Liaising with the finance department to request invoices
- Liaising with the clinical team to discuss capacity and demand
- Processing any changes, cancellations and short notice cancellations
- Promoting and marketing our services
- Co-ordinating and liaising with course attendees
- Co-ordinating the printing and delivery of all training materials in a timely and cost-effective manner
- Managing and recording all costs incurred and ensuring each course is within budget
- Building and maintaining strong working relationships with course attendees and trainers
- Using a CRM system to keep updated details of our clients and course attendees
- Working with our Operations Manager to develop our IT systems, processes and CRM system to make continual improvements
- Supporting our Operations Manager and senior management team with information regarding our services, including sales information and forecasted demand
- Complying with the requirements of GDPR, Access to Health Records Act and legislation issued in relation to confidential data
- Providing cover in the reception area if required and providing refreshments in the kitchens if required
- Working as a team to assist colleagues in providing cover for work if required

About You 

To join us as an Operations Co-ordinator, you’ll need: 

- Excellent customer care skills, gained by working with customers over the telephone and face to face 
- Strong administration skills 
- At a minimum, GCSEs (or equivalent) at grade C or above in Maths and English
- At least two years’ experience of working in sales or administration
- Knowledge of marketing, sales and fundraising
- Strong IT skills including data-inputting skills, Microsoft Excel and experience of CRM systems
- The ability to empathise with families that have children with disabilities
- A positive attitude and strong team working skills

Previous healthcare experience would be beneficial to your application, but this isn’t essential. Experience of social media and web development would be an advantage. 

Other organisations may call this role Customer Care Executive, Customer Care Representative, Customer Services Executive, Customer Services Representative, or Services Co-ordinator. 

The Bobath Centre for Children with Cerebral Palsy are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you think you could make a difference as our Customer Service Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Working hours: 9:00 – 17:00, Monday – Friday, full time, 37.5 hours per week with unpaid lunch break. A DBS check may be required.