Children support volunteer volunteer volunteer roles in Willenhall, west midlands

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

OVERALL PURPOSE

This role requires a hands-on communicator who is passionate about profiling service user’s voices and creating opportunities for collaboration. You’ll work with local partners to showcase the impact of WFRC’s projects & initiatives, help generate support for the charity, and profile learning, impact and successes back into the wider community.

For the role to be truly transformational the Volunteer Communications, Engagement & Partnerships manager will need to:

· Build relationships with service users, stakeholders and local partners,

· Generate compelling stories, and support communications strategies that amplify WFRC & its impact in the region.

OPERATIONAL TASKS

Communications Strategy Development:

® Co-develop and implement a communications strategy for the WFRC’s projects & initiatives as needed.

Content Creation:

® Generate engaging stories, case studies, and digital content featuring service users, stakeholders and local partners.

® Work with stakeholders to create and share their own content, empowering them to tell their stories.

Digital and Media Engagement:

® Profile local activities and partnerships, creating content and stories for social media and other digital platforms.

® Build relationships with local media to amplify the work of WFRC and its stakeholders.

 Engagement Partner Collaboration:

® Work with the project managers and our local stakeholders to identify opportunities to increase the charity’s profile.

® Attend online and in-person meetings with local partners in Wolverhampton to profile our work.

® Generate partner commitment to WFRC’s campaigns and initiatives.

® Work collaboratively with local stakeholders to deliver communications and engagement strategies that showcase our partnerships and impact.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

This Role Protects Our People and Our Purpose

At Tell My Truth and Shame the Devil C.I.C., our work intersects with survivors of CSA, vulnerable young people, and marginalised communities. Content, engagement, and community interaction can surface trauma, risk, or harmful behaviours. The Community Moderation & Safeguarding Officer ensures that all digital and community spaces operate safely, ethically, and responsibly, protecting members, volunteers, and the CIC itself.This is not a passive role. It is a high-responsibility, systems-driven position where vigilance and structured response are critical.

Purpose of the Role

This role is responsible for:

• Protecting members from harm
• Preventing retraumatisation
• Upholding community standards
• Supporting moderators and volunteers
• Ensuring safeguarding procedures are followed in real time

The role-holder ensures that the community does not drift into chaos, harm, or uncontained disclosure.

About the role:

To manage safeguarding and moderation protocols across all digital platforms and community touchpoints, acting as the first point of escalation for risk, abuse, or harmful content.

To uphold UK safeguarding compliance, maintain accurate records, support moderation teams, and advise leadership on risk trends, mitigation, and community safety — protecting trust and ethical engagement.

Experience Qualification and Requirements

Essential experience

• Practical experience in safeguarding, child protection, or vulnerable-adult contexts, or closely related roles involving risk assessment and duty of care.
• Background in social care, youth work, education, community services, mental health, or survivor-support environments with sensitive disclosures.
• Experience moderating online communities or managing safety in digital spaces, particularly those involving vulnerable or at-risk groups.
• Proven ability to identify risk, assess severity, and respond appropriately, including recognising when immediate escalation is required.
• Experience handling incidents and maintaining clear, factual documentation and records in line with safeguarding expectations.
• Experience contributing to or applying safeguarding policies, protocols, or guidance in real-world settings.

Essential skills

• Strong understanding of safeguarding principles, boundaries, confidentiality, and safe handling of disclosures.
• Ability to apply a trauma-informed approach, communicating calmly and respectfully while prioritising safety and dignity.
• Clear written communication skills for incident logs, escalation summaries, and internal reporting.
• Sound judgement and emotional resilience when working with distressing or sensitive material.
• Ability to support and guide volunteers, providing clear advice and reassurance on moderation decisions.
• High attention to detail and commitment to data accuracy, confidentiality, and safeguarding compliance.
• Confidence following structured protocols, checklists, and escalation routes without deviation.

Desirable (not required)

• Experience with CSA, exploitation, domestic abuse, or safeguarding-led community organisations.
• Experience delivering safeguarding or moderation training to volunteers or staff.
• Familiarity with UK safeguarding expectations and referral processes.
• Confidence using shared digital tools such as Teams, spreadsheets, forms, and incident trackers.

Formal qualifications

• Formal qualifications are not required; equivalent professional experience is essential.
• Full training will be provided on CIC-specific safeguarding and moderation protocols.

Main Responsibilities/ Key Duties

• Develop, implement, and maintain clear moderation and safeguarding frameworks that are trauma-informed, practical, and consistently applied across all CIC platforms.
• Monitor all community spaces to identify harmful or abusive behaviour, boundary violations, and high-risk disclosures involving children, survivors, or vulnerable adults.
• Take timely moderation action in line with protocols, including content removal, access restrictions, warnings, or escalation to safeguarding leads.
• Escalate safeguarding incidents promptly and accurately in accordance with CIC procedures, prioritising cases involving immediate or serious risk.
• Maintain accurate, confidential records of incidents, actions taken, outcomes, and follow-ups to ensure accountability and audit readiness.
• Support a safe and respectful community culture by reinforcing behaviour standards, tone-of-voice guidance, and survivor-centred practices.
• Train and support volunteers in trauma-informed moderation, safeguarding awareness, confidentiality, and correct escalation pathways.
• Review incident trends and recurring risks, recommending improvements to moderation systems, guidance, and preventative controls.
• Liaise closely with Social Media Engagement Officers, Campaign Managers, and Membership & Community Directors to ensure joined-up safeguarding practice.
• Contribute to continuous improvement by supporting updates to policies, protocols, response scripts, and internal safeguarding documentation.

This role is not suitable if you:

• Avoid conflict or risk
• Seek casual, low-commitment volunteer work
• Are unable to follow structured protocols
• Prefer creative or posting roles over operational responsibility
• Expect immediate paid employment

Important to Be Clear

• This is a volunteer role during the build phase
• It carries real responsibility and accountability
• Paid roles will emerge as funding and sustainability allow

Next Steps

Shortlisted applicants will be invited to:

• A values-led and ethics conversation
• A practical safeguarding scenario discussion

If you believe that safety and ethical oversight are as important as strategy and content, this role is for you.

A Final Word

Safeguarding is about people, not procedures.

If you know that:
Protection requires vigilance and structure
Documentation is a safeguarding responsibility
Ethical oversight keeps trust intact

About Us
Tell My Truth and Shame the Devil CIC is a grassroots movement committed to confronting and eradicating Child Sexual Abuse (CSA) across the UK.
We give survivors, families, and allies the power to speak out, heal, and educate communities through storytelling, outreach, and collective action. We work across all communities  Black, white, Asian, Caribbean, and African ensuring no survivor feels alone or silenced.
Our CIC operates through a community-driven, volunteer-led structure, built by people who believe in truth, justice, and love as law.

The Role - Volunteer Content and Donor Communication Specialists

JOB PURPOSE

This role exists to:

•        Craft and manage communications for donors, stakeholders, and the wider community

•        Translate survivor-led stories and CIC activities into impactful messaging

•        Develop content for emails, newsletters, social media, and fundraising campaigns

•        Support the Fundraising Director in building donor relationships through clear, engaging, and ethical communication

•        Ensure all content aligns with CIC values, trauma-informed practice, and safeguarding policies

You are the voice that converts purpose into action.

Responsibilities:

• Develop clear, engaging, and accurate copy for all donor and community communications, including: Emails and newsletters, Fundraising campaign materials, Donor updates and acknowledgements andEvent promotions and volunteer communications.

• Maintain a consistent organisational voice and messaging across all communication channels.

• Collaborate with the Fundraising Director to ensure content aligns with campaign goals, donor engagement strategies, and organisational priorities.

• Work with the Social Media Team to ensure content supports multi-channel campaigns and wider communications objectives.

• Track donor engagement, feedback, and responses to communications to identify patterns and refine messaging for maximum impact.

• Support segmentation, personalisation, and targeting of communications to ensure relevance and donor retention.

• Ensure compliance with data protection (GDPR), safeguarding, confidentiality, and ethical standards in all communications.

• Collaborate with volunteers and other teams to adapt content for different audiences, ensuring inclusivity, accessibility, and cultural sensitivity.

• Proofread, edit, and quality-check all content before publication to ensure accuracy and professional presentation.

• Contribute to content planning, calendars, and scheduling to maintain regular, timely, and coordinated communications.

• Assist in developing templates, guides, or SOPs for donor and community communications.

• Provide guidance and mentoring to other volunteers involved in content creation or communications.

• Monitor performance metrics for communications and produce reports to inform strategy and campaign planning.

• Ensure all communications reflect and uphold the C.I.C’s values, culture, and brand identity

What We’re Looking For:

Essential / Highly Valued Experience

• Professional or voluntary experience in copywriting, communications, or journalism.

• Experience creating email newsletters, donor updates, or fundraising communications.

• Strong understanding of donor engagement strategies and how content impacts retention.

• Experience creating content for social media with organisational or campaign objectives in mind.

• Editing, proofreading, and content planning skills.

• Ability to maintain a consistent organisational voice across platforms.

• Familiarity with GDPR, data protection, and safeguarding requirements for communications.

• Skills in tracking and interpreting engagement metrics and refining communications accordingly.

• Collaborative skills to work effectively with multiple teams, volunteers, and directors.

• Ability to adapt content for different audiences and ensure accessibility and inclusivity.

• Strong organisational and project management skills for content planning and scheduling.

• Experience in creating templates, guides, or standardised communication processes.

Desirable / Can Be Developed

• Experience using email marketing or newsletter platforms (e.g., Mailchimp, CiviCRM).

• Knowledge of digital content analytics tools to monitor performance.

• Experience mentoring or supporting volunteers in communications roles.

• Ability to integrate donor communications with wider fundraising campaigns and events.

• Familiarity with multi-channel campaign planning and content strategy.

• Skills in visual content creation or basic design for communication purposes.

Qualifications

• Formal qualifications not required.

• Equivalent professional or voluntary experience in communications, content creation, or donor engagement highly valued.

PR )Help us raise awareness, grow our community and bring more smiles to children across the UK.

Make a Smile is looking for a proactive, creative PR Officer to help share our story. If you enjoy communicating, building relationships and spotting opportunities, this role offers a meaningful way to make an impact.

What You’ll Do

• Seek out PR opportunities locally and nationally
• Build relationships with newspapers, radio, TV, university media and online platforms
• Pitch stories, arrange interviews and support chapters with media engagement
• Help organise university Instagram/TikTok takeovers and newsletter features
• Attend networking events and build connections with supporters and public figures
• Ensure our social media pages are high‑quality and on‑brand
• Work with the Website and Video Officers to share media features and create inspiring content
• Add interested contacts to our mailing list and help produce a monthly newsletter

Who This Role Suits

You don’t need formal PR experience - just enthusiasm and confidence. You’ll thrive if you:

• Enjoy writing, storytelling or creating content
• Feel comfortable reaching out to people and building relationships
• Are proactive and organised
• Have an interest in media, marketing, journalism or communications
• Want to gain experience in PR within a supportive charity environment
• Care about Make a Smile’s mission and want to help us reach more families

What You’ll Help Us Achieve

• Greater visibility for Make a Smile 
• Stronger volunteer recruitment and fundraising 
• Consistent, high‑quality branding across chapters
• More opportunities to showcase the impact of our work

Description:

We are looking for a motivated volunteer to support funding applications for a growing Community Interest Company delivering animal-assisted wellbeing sessions across schools, care homes, and community settings.

This role is ideal for someone looking to gain hands-on experience in the non-profit sector while contributing to meaningful social impact.

Responsibilities:

• Research relevant funding opportunities (Lottery, councils, trusts)
• Assist in writing and submitting grant applications
• Help develop funding proposals for community programmes
• Track application deadlines and outcomes
• Support impact reporting (optional)

What You’ll Gain:

• Real experience writing successful funding bids
• Portfolio work within a fast-growing CIC
• Opportunity to shape and scale a community wellbeing service
• Flexible remote working

Commitment:

• 3–5 hours per week (flexible)

Membership Secretary

Challenge Adventure Group (“CAG” for short and the operating name of CAG Trust) is a voluntary youth organisation for Knowle, Dorridge and beyond aimed at boys aged 10 and above.

As our name suggests, we provide challenging, adventurous and fun activities and the D of E Award for young people in their leisure time. Taking part in fun experiential activities enables members to develop their physical and mental skills and capacities and reach their full potential of becoming positive, active and happy citizens.

Summary

CAG was formed in 2009 and became a charity, CAG Trust, in 2019. Our group is flourishing and we have a growing number of members who want to take part in our exciting program and challenging adventures. There is a lot of paperwork and payments to be completed and returned by parents and this has to be distributed, returned and logged along with the collection, chasing arrears and logging of membership fees. You will be working in conjunction with the Treasurer and Group Leader as well as being a Committee member.

Description

We are looking for someone to manage member registrations and termly membership renewals / fee collection. The membership secretary has a vital role to play at the start of each term and has an important role throughout the year maintaining members’ records as per GDPR guidelines.

The key tasks of the role are to:

• Maintain the database / spreadsheet of membership and parent details and enrol new members throughout the year.

• Discuss membership with potential new members, register new members and send out Welcome packs to new members.

• Ensure the parents and new member are comfortable in their first few months.

• Manage the membership renewal process at the beginning of each term. 

• Manage the distribution process of membership paperwork to include chasing missing paperwork. 

• Administration and chasing of unpaid / late membership fees.

• Work in conjunction of the Treasurer.

• Coordinate membership levels with Marketing manager to ensure membership is always full.

• Manage the Membership database, in addition to contact details, record Gift Aid Declarations, permission forms and any other relevant returned paperwork.

• Chase any non renewed members and archive as per GDPR guidelines as necessary.

• Conduct a membership audit if required by the committee and in liaison with the Group Leader.

• Respond to membership enquiries.

• Liaise with parents over any membership issues.

• Act as a member of the Committee.

• Attend training courses.

Ideally you should have / be:

• An ability to communicate with adults and young people, both verbally and in writing.

• An ability to organise and plan effectively.

• Office software literate.

• Build, maintain and facilitate effective working relationships with a wide range of people.

• Plan, manage and monitor your own tasks and time.

In addition you will need:

• Integrity.

• Committed to ensuring high standards.

• Flexible approach.

• Self-motivated.

• A car driver or have ability to travel to attend events and meetings.

• The post holder must be able to provide a satisfactory Enhanced Disclosure and Barring Check, either a current or new application that can be made through CAG.

Making a difference - what impact will the opportunity have?

Your input is key to the running of CAG as well as securing its future. The membership secretary is the authority on how membership is progressing year-on-year. You should be able to very quickly tell of growth / decline in membership amongst different age groups to inform the focus of the Marketing Manager and Group Leader.

What's in it for the volunteer? 

You would become part of our small, friendly team and you have the opportunity to use your time, skills and experience to make a real difference to CAG and the community in which we operate.  You will also have some fun, support a good cause and gain skills and experience. 

About the location

Where will the volunteer be working?

The volunteer can do most of the work remotely.

Travel Limit

• Mostly remote working but some availability to collect paperwork on Tuesday evenings, attend Committee meetings and the AGM in Solihull is required.

When will the volunteer be working?

Volunteer availability

• Mostly before and after Tuesday evenings (CAG’s meeting night 7pm - 9pm during term time) as this is when the paperwork / termly fees come(s) through and needs to be processed.

Estimate of time commitment

• 0 - 3 hours / week – the candidate will be able to offer further time as they wish.

Details

The volunteering could be long term. 

Application details

Successful applicants will require an enhanced DBS and two references.

HEKIMA

We protect Tanzanian children from violence and exploitation by empowering youth and strengthening child-protection systems.

Monitoring & Evaluation System

We're seeking support to develop a Progress Marker Monitoring System to track program activities and measure progress toward desired results. The system will link activities, objectives, and the budget to ensure resources are used effectively and planned outcomes are achieved. It will provide a simple way to monitor changes, document progress, and support informed decision-making for program improvement.

Minimum Hours per Week:

7-9 hours per week

Duration:

3-4 weeks

NOTE: THIS IS A VOLUNTEERING ROLE

Job Purpose:

To support the Founder in translating vision into a structured, scalable, and executable business model. The role will focus on shaping strategy, building operational systems, and ensuring effective execution across the organisation during its early-stage growt

About the role:

This is a founding-level, hands-on strategic role within an early-stage CIC and academy. The Business Consultant will work closely with the Founder to define the organisation’s direction, establish operational foundations, and support team growth.

You will not only advise but actively build — creating systems, structures, and strategies that enable sustainable growth and long-term impact. This role is suited to someone who thrives in fast-moving environments and wants to play a key role in building a purpose-driven organisation from the ground up.

Experience Qualification and Requirements

• Experience in business consulting, operations, or startup growth
• Ability to translate vision into execution
• Strong organisational and problem-solving skills
• Proactive, solution-focused mindset
• Comfortable working in a fast-paced, early-stage environment
• Passion for community impact and cultural change
• Confidence to challenge ideas and contribute strategic insight
• Experience in building systems, workflows, or organisational structures (desirable)

Main Responsibilities/ Key Duties

1. Business Strategy & Structure

• Translate vision into a clear, executable business model
• Define organisational structure
• Develop short, mid, and long-term strategic plans
• Identify revenue pathways and sustainability models

2. Systems & Operations

• Build and implement scalable systems and workflows
• Introduce tools and processes to improve team efficiency
• Create and document SOPs (Standard Operating Procedures)
• Improve internal communication and execution structures

3. Team Building & Hiring

• Design the organisational hierarchy
• Identify key roles required for growth
• Support recruitment of volunteers and future paid staff
• Contribute to building a high-performance, aligned team culture

4. Founder Support & Execution

• Act as a strategic sounding board to the Founder
• Bring structure to ideas and ensure follow-through
• Hold leadership accountable to timelines and deliverables
• Support decision-making with logic, data, and strategic insight

Additional Notes

This role is not suitable if you:

• Prefer low-responsibility volunteer work
• Avoid handling sensitive data or detailed reporting
• Are seeking immediate paid employment
• Are uncomfortable applying analysis to strategic decisions

Important to be clear:

• This is a volunteer role during the CIC’s build phase
• It carries real responsibility for data integrity and donor relations

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:
Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.

A Final Word

This role is about building, not observing.

If you understand that:

• Strategy without execution is ineffective
• Structure creates freedom and scalability
• Strong systems enable meaningful impact
• Leadership requires accountability and clarity
• Building something real requires challenge, ownership, and vision

Then you understand what this role stands for.

DofE Program Leader

Challenge Adventure Group (“CAG” for short and the operating name of CAG Trust) is a voluntary youth organisation for Knowle, Dorridge and beyond aimed at boys aged 10 and above.

As our name suggests, we provide challenging, adventurous and fun activities and the D of E Award for young people in their leisure time. Taking part in fun experiential activities enables members to develop their physical and mental skills and capacities and reach their full potential of becoming positive, active and happy citizens.

Summary

CAG was formed in 2009 and became a charity, CAG Trust, in 2019. The Duke of Edinburgh’s Award (DofE) is a UK charity that makes a difference to young people’s lives and prepares them for life and work. Young people from every possible background take part in the DofE programme each year to broaden their horizons, develop their leadership skills, learn to work with others, volunteer in their local communities, increase their employability, and prove to themselves they can succeed at a serious challenge. 

The DofE Leaders perform a vital role on behalf of the DofE and CAG. They are the adult leaders responsible for the management and training of a DofE group which could be at Bronze, Silver or Gold level. They lead, guide, train and support young people, agree their program choices, sign off their completed sections and approve their eDofE evidence.

Description

We are looking for someone to lead and train our DofE groups to a successful conclusion and take home an award to be proud of.

To get the most out of this role, you’ll probably have worked with young people before and have a love of the great outdoors and maybe into paddling, cycling, mountain biking or walking. You’ll be comfortable with the skills needed to complete expeditions (e.g. navigation, route planning, map reading, using a compass, campcraft) and be able to cope with changing and challenging situations. 

Formal qualifications in outdoor leadership (e.g. BEL or ML awards) or other skills (e.g.canoeing) are welcomed but not essential. CAG can provide training opportunities to the right person.

Key Tasks

Young people

• Ensure the delivery of high quality programmes to young people in the DofE group.

• Manage the provision of a safe and enjoyable DofE programme for participants in the DofE group.

• Support participants to decide on their program choices and set their timescales and goals.

• Regularly encourage and review participation in chosen activities by participants.

• Train teams to undertake expeditions.

• Support expedition team(s) with their expedition planning.

• Coordinate with other CAG team members for the successful planning and completion of expeditions.

• Encourage the use of eDofE by participants, regularly approve uploaded evidence and agree the completion of sections.

• Celebrate achievements as often as possible.

CAG - the Licensed Organisation

• Keep in regular contact with the DofE Manager / Coordinator  and CAG Trips Coordinator.

• Respond to requests from CAG in a timely manner.

General

• Regularly communicate with parents about DofE group plans / meetings etc.

• Use eDofE to measure the performance of the DofE group and to keep abreast of participation.

In addition DofE Leaders must undertake the e-induction and Introduction to the DofE courses.

Further training may be undertaken by completing the DofE Leadership Programme.

Ideally you should have / be:

• An ability to communicate with adults and young people, both verbally and in writing.

• An ability to organise and plan effectively.

• Office software literate.

• Able to provide inspirational leadership and motivate young people.

• Experience of working with young people.

• Build, maintain and facilitate effective working relationships with a wide range of people.

• Plan, manage and monitor your own tasks and time.

In addition you will need:

• Integrity.

• Committed to ensuring high standards.

• Commitment to DofE’s guiding principles & CAG ethos.

• Flexible approach.

• Self-motivated.

• A car driver or have ability to travel to attend events and meetings

• The post holder must be able to provide a satisfactory Enhanced Disclosure and Barring Check, either a current or new application that can be made through CAG.

Making a difference - what impact will the opportunity have?

Your input is key to the running of CAG as well as securing its future.  This role puts you in a real position to support young people in developing their skills in expedition activities. You will play an invaluable part of the quality checking process of the expeditions. If you’re thinking of a career in teaching, youth work or outdoor education, or wish  to further your experience as an expedition expert, this role will give you invaluable experience.

What's in it for the volunteer? 

You would become part of our small, friendly team and you have the opportunity to use your time, skills and experience to make a real difference to CAG and the community in which we operate.   You will also have some fun, support a good  cause, gain skills and experience, and support the DofE. 

About the location

Where will the volunteer be working?

The volunteer can do some of the work remotely, for instance, access eDofE from home and contact participants via online messaging services.  However, most of your time will be spent working in close contact with the DofE participants at our unit in Bickenhill on Tuesday meeting nights or on some weekends away on training and practice expeditions.

Travel Limit

• Some remote work but mainly on Tuesday nights at our meeting place in Bickenhill, Solihull.

When will the volunteer be working?

Volunteer availability

• Mostly Tuesday evenings (CAG’s meeting night 7pm - 9pm during term time).

• Expeditions happen several times a year, in locations locally and further afield so you will need to be available for some weekends away for expedition training and practice - for instance in the Derbyshire Peak District, Shropshire etc.

Estimate of time commitment

• 0 - 4 hours / week and some weekends - the candidate will be able to offer further time as they wish.

Details

The volunteering could be long term. 

Application details

Successful applicants will require an enhanced DBS and two references.

Are you driven by purpose over profit, and inspired to transform the lives of survivors, young people, and communities at scale? Tell My Truth and Shame the Devil C.I.C. is seeking a visionary Fundraising Manager/Team Lead to join our founding team and help us build a community-owned, values-led ecosystem that confronts the realities of child sexual abuse (CSA), amplifies survivor truth, and generates transformative social impact. This is more than a role—it’s a chance to co-create systems, culture, and infrastructure for an organisation committed to accountability, empowerment, and collective liberation.

About the Role:

As our Fundraising Manager/Team Lead, you will be the strategic and operational engine behind all fundraising initiatives. Your work will directly fuel the organisation’s ability to reach and serve survivors, mentor young people into economic empowerment, and build sustainable, community-owned systems. You will lead campaigns, develop partnerships, and create innovative fundraising strategies that align with our anti-capitalist, community-first values. This role blends strategic leadership with hands-on execution, requiring someone who can think systemically while engaging authentically with our communities.

Experience Qualification and Requirements

Essential Competencies

• Proven experience planning, managing, and delivering successful fundraising initiatives.
• Skilled in preparing clear, persuasive proposals, applications, and reports.
• Competence in tracking, reporting, and analysing donations and fundraising performance.
• Knowledge of UK charity law, GDPR, and safeguarding principles relevant to fundraising.
• Ability to manage multiple projects, deadlines, and stakeholders effectively.
• Strong organisational, communication, and relationship management skills.
• Experience working collaboratively with volunteers, staff, and leadership teams.

Desirable Competencies

• Familiarity with CRM or donor management systems.
• Experience designing and executing events and campaign strategies.
• Knowledge of corporate partnership development and grant funding strategy.
• Experience mentoring or supporting junior staff or volunteers in fundraising.
• Ability to integrate fundraising strategy with wider organisational goals.

Qualifications

• Professional qualification in fundraising, charity management, or related fields desirable but optional.
• Equivalent professional experience in fundraising, development, or resource mobilisation is acceptable.

Main Responsibilities/ Key Duties

• Develop, implement, and manage a comprehensive fundraising strategy aligned with the C.I.C’s mission, values, and long-term goals.
• Identify, research, and evaluate potential funding opportunities, including:
  • Grant-making bodies
  • Corporate partnerships
  • Individual donors and community fundraising
• Prepare high-quality, persuasive funding proposals, applications, and reports that demonstrate impact and need.
• Maintain accurate records of all fundraising activities, donations, pledges, and communications to ensure transparency and accountability.
• Monitor fundraising performance against targets, providing regular reports and recommendations to the leadership team.
• Coordinate fundraising events, online campaigns, and community initiatives, including:
  • Logistics
  • Scheduling
  • Volunteer and staff coordination
  • Post-event reporting and follow-up
• Develop and maintain systems to track donor engagement, income, and compliance with legal and regulatory requirements, ensuring data is accurate and secure.
• Liaise with external partners, stakeholders, and supporters to strengthen networks, foster collaboration, and identify new funding opportunities.
• Ensure all fundraising activity complies with UK charity law, safeguarding requirements, and GDPR.
• Support leadership in strategic planning and decision-making around resource mobilisation.
• Contribute to building a culture of ethical fundraising, transparency, and donor stewardship.
• Provide guidance and mentorship to volunteers or junior staff involved in fundraising initiatives.

What This Role Offers You:

• The rare opportunity to shape the founding infrastructure of a pioneering C.I.C. and leave a lasting social legacy.
• Hands-on leadership experience in designing and running community-driven systems.
• Personal and professional transformation through exposure to survivor-led, values-centred work.
• A chance to meaningfully contribute to systemic change, empowering vulnerable communities and fostering accountability and truth.

What This Role Is Not For:

• Individuals seeking purely financial reward or hierarchical prestige.
• Those unwilling to work within a values-led, anti-capitalist framework.
• People expecting rigid structures or traditional corporate processes, our culture is emergent, collaborative and mission-driven.

If you are ready to step into a leadership role that blends strategy, action, and social impact, while building the systems and culture of a revolutionary survivor-led organisation, we want to hear from you. Apply now and help us transform truth into lasting change.

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:

Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.

A Final Word
Fundraising is not just income.
It is stewardship.

If you know that:

• Ethical fundraising sustains communities
• Pressure should never compromise values
• Leadership means saying no when needed

According to the UNESCO Institute of Statistics, in parts of sub-Saharan Africa, only 62% of primary school teachers have the minimum teaching qualifications.

In 2023, only 9% of young people in lower secondary education in Zambia reached the minimum level of proficiency in reading. Lifelong learning opportunities and economic growth are being stunted. 

All children deserve a quality education from a transformative and supportive teacher. The Commonwealth Education Trust (CET) invests in teachers in low- and middle-income settings by providing accessible teacher professional development including via its flagship programme, Teach2030. 

The Role 

To aid the growth of CET, 2 exciting Social Media Volunteer opportunities has been introduced to take responsibilty for posting on the charity’s social media channels. These roles will report to the Marketing Lead.

One role will be responsible for CET channels and one role responsible for our Teach2030 channels. We'd like to improve engagement and follower growth and would love some support in creating quality posts for our channels. 

What you’ll do 

• Using our content library and Canva to produce creative, create and schedule posts, stories, and reels across Facebook, Instagram, Tik Tok and LinkedIn - with a focus on quality over quantity.

• Monitor performance and provide top-line feedback and actions to Marketing Lead monthly 

What we’re looking for 

You might be a marketing professional looking to support a charitable cause or simply a social media savvy individual who wants to put their skills in practice. 

• Passionate about social media

• Working knowledge of social media platforms and trends 

• Proficiency with a graphic design tool such as Canva

• Reliability and organisation 

• Able to work independently and carry out tasks remotely 

• Ability to commit regular time to ensure social media accounts are active and engaging