Children support volunteer volunteer volunteer roles in Willenhall, west midlands

About Us:

Tell My Truth and Shame the Devil C.I.C is a pioneering podcast and healing membership organisation. We provide a platform for survivors and experts to share their lived experiences, highlight systemic frustrations and offer solutions rooted in culturally trauma-informed care.

Our membership offers young people and survivors a path to heal, learn digital skills and interactively participate in our Alchemic 369 Book Club, where members engage in weekly interactive discussions, debates and critical analysis of African, Caribbean and world history, Ifa, classics and political thought. Members will sharpen their reading, reasoning and imagination skills, with opportunities to discuss works directly with authors and scholars such as Dr. Joy James, Dr. Umar Johnson, Dr. Phil Valentine, Muta Baruka and professor Jinag+, highly subsidised plant-based transformative retreats and join a community designed to empower and educate.

We are a mission-driven, collective-focused C.I.C building a movement that combines healing, re-education and empowerment.

Our content focuses on:

• Survivors’ of CSA, RSA, CT, CA stories

• Whistleblowers and retired-experts

• Generational trauma and healing

• Youth empowerment and education

• Community transformation through honest storytelling

Our mission is to challenge generational cycles, expose hidden truths, fight for justice and create a platform rooted in authenticity, deep healing, and transformation.

We are currently building a founding team to develop a media system that not only tells stories—but transforms lives,creates community, jobs and educational opportunities for young people globally.

About the role:

You will act as the architect of our podcast production ecosystem, responsible for building systems that allow the podcast to run consistently, professionally, and independently of micromanagement.

You will oversee:

• Video production

• Audio editing

• Article creation (monthly)

• Research and storytelling structure

• Guest coordination and booking systems

• Team management and output tracking

Your goal is simple but powerful:
  Build a production machine that runs weekly without constant oversight.

Experience Qualification and Requirements

•  

• Strong organisational and leadership skills

• Experience (or strong interest) in:

  • Podcasting

  • Media production

  • Content systems

• Able to think in systems, not just tasks

• Calm under pressure and solution-focused

• Comfortable managing people and holding standards

• Passion for truth-based storytelling and community impact

Bonus (but not required):

• Experience building workflows or managing creative teams

• Background in media, journalism, or digital production

• Lived experience that connects to our mission 

Main Responsibilities/ Key Duties

1. Production Leadership

• Oversee the full podcast pipeline: planning → recording → editing → publishing

• Ensure 1 high-quality edited video per week

• Oversee 1 well-written article per month aligned with podcast themes

2. Team Oversight

• Lead and manage a team of volunteer:

  • Editors

  • Investigative journalist

  • Creative Writers

  • Guest researchers

  • Production assistants

• Delegate effectively without bottlenecking the process

3. Systems & SOP Development

• Build clear workflows and Standard Operating Procedures (SOPs)

• Create a system where:

  • Tasks are repeatable

  • Roles are clear

  • New team members can onboard (with ease)

4. Research & Guest Coordination

• Oversee research pipelines for topics and guests

• Implement systems for:

  • Guest outreach

  • Booking

  • Pre-interview preparation

5. Performance Tracking (KPIs)

• Maintain visibility across the team using trackers

• Monitor:

  • Output consistency

  • Deadlines

  • Content quality

• Report progress and gaps clearly to leadership

6. Operational Independence

• Reduce reliance on the founder for day-to-day decisions

• Build a structure where the production team can run smoothly without constant intervention

Time Commitment

• Expected contribution: approximately 30hrs hours per week (flexible) Commitment to deliver agreed outcomes/projects

• Fully remote (with occasional in-person opportunities as we grow)

What You Will Gain

This is where you make it real and compelling:

• Founding leadership experience in a purpose-driven media company

• The opportunity to build and own an entire production system from scratch

• Direct involvement in a platform advocating for justice, healing, and truth

• Hands-on experience managing and scaling a media team

• A clear pathway into a paid Director-level role as we scale

• Long-term opportunities as the organisation grows (team expansion, global reach, partnerships)

We don’t operate on individualism—we build through collectivism, meaning:
As the platform grows, your role, influence, and opportunities grow with it

Additional Notes

This role is not suitable if you:

• Prefer low-responsibility volunteer work

• Avoid handling sensitive data or detailed reporting

• Are seeking immediate paid employment

• Are uncomfortable applying analysis to strategic decisions

Important to be clear:

• This is a volunteer role during the CIC’s build phase

• It carries real responsibility for data integrity and donor relations

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:

Shortlisted applicants will be invited to:

• A values-led conversation

• A practical discussion about event planning, coordination, and execution

If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.

A Final Word 

Stories are about people, not content.

If you know that:

• Trust is built through care and accuracy

• Privacy is a safeguarding issue

• Respect keeps relationships strong

• Storytelling carries responsibility

• Leadership means protecting both people and truth
   

Then you understand what this role stands for.

URBAN YOUTH NEEDS A PROJECT MANAGER

BUILD THE BLUEPRINT, DRIVE THE LAUNCH

URBAN YOUTH is a brand‑new, street‑level youth work charity with the energy of a start‑up and the heart of a movement. We’re here to create something young people want to be part of, something vibrant, exciting, and rooted in real community spaces.

Right now, we’re building everything from the ground up. And we need a Project Manager who can turn our vision into a structured, organised, unstoppable reality.

If you’re the kind of person who loves planning, coordinating, and making things happen, this role is made for you.

THE ROLE: PROJECT MANAGER (VOLUNTEER)

We’re looking for someone who can take the lead on:

• Project planning from start‑up to launch

• Creating timelines, milestones, and action plans

• Coordinating volunteers, roles, and responsibilities

• Keeping the team organised, focused, and moving forward

• Ensuring nothing falls through the cracks

• Helping build the systems and structure of a brand‑new charity

You’ll be the person who keeps Urban Youth on track, the organiser, the planner, the driver, the one who makes sure we go from idea to impact.

If you love structure, clarity, and getting things done, you’ll thrive here.

WHY THIS ROLE MATTERS

Urban Youth is at the very beginning of its journey. We have the vision, the energy, and the mission, but we need someone who can help us bring it all together.

Your leadership will:

• Shape how Urban Youth launches

• Build the foundation for our future growth

• Support every team member to deliver their best

• Turn our ideas into real‑world impact

• Help us get off the ground ASAP

You’ll be one of the key people who makes Urban Youth possible.

WHO WE’RE LOOKING FOR

Someone who is:

• Super organised — you love lists, plans, and structure

• Proactive — you don’t wait to be asked, you make things happen

• A natural coordinator — you enjoy bringing people together

• Detail‑focused — you spot things others miss

• Calm under pressure — start‑ups move fast

• Excited about youth work and community impact

• Ready to lead our project from start‑up to launch

If you want to stay on after launch, amazing, but no pressure. Right now, we need someone who can help us build.

WHY JOIN URBAN YOUTH NOW

Because this is the moment everything is being created.

You’ll be part of the founding team. You’ll shape our systems, our structure, and our launch. You’ll help build a youth charity that feels modern, bold, and culturally relevant. And you’ll be part of a movement that young people can trust and feel proud of.

READY TO LEAD OUR LAUNCH?

If you’re excited by the idea of building something from scratch, and you’ve got the organisation and drive to make it happen, we want to hear from you.

Let’s build something powerful for young people, together.

URGENTLY HIRING FOR A SHORT TERM ROLE IN DIGITAL ILLUSTRATION SUITABLE FOR THOSE REQUIRING REFERENCES FOR FUTURE ROLES.

M2 SPED Awareness is seeking 2 digital illustrators to use their experience of creating original  2d Vector art images using either Adobe Illustrator/Affinity Designer/Krita to design original images to replace our placeholder canva images for our upcoming Self-published Guidebook on Neurodiversity Awareness.

Your Artwork will contribute a lasting legacy for Neurodiversity Youth Advocates, Educators, and Healthcare professionals who would access the guidebook scheduled for release on 1st September 2026. 

This book will be free to Neurodiversity Youth Advocates and 100% of royalties made from public sale will be used to fund our CPD courses and Neurodiveristy Youth Advocate Programmes.

What we offer

After completion of the role, you can request for references from the co-founder of the charity for any future job appliciations.

Your illustrations will also be labelled with your name and a bio of your profile and contributions will be documented in the first chapter of the book to recognise your contributions.

What you will do?

work with the organisation on a remote monthly basis to complete tasks (with assistance from our Projects and Mentoring Lead with task delegation and organising) which could include the following:

(i) Training: Attend induction training on Neurodiversity and the charity during May

(ii) Backgrounds & Contributions Profile write up: Write a short profile about yourself and contributions to the guidebook which will be place in Chapter 1 of the Guidebook for recognition in May.

(iii) Illustration Work: Create ORIGINAL 2d Vector art style images to replace the place holder Canva Images for allocated book cover/chapters during May-July.

Month by Month breakdown seen in job description.

What you’ll bring

You will be an experienced Digital Illustrator with available software to create your original 2d vector artwork.

Essential skills and experience:

• Experience in Digital Illustration Skills
• Experience with either Adobe Illustrator OR Affinity Designer OR Krita
• Experience creating original artwork in Modern 2D Vector artstyle.
• Right to Work in the UK (Be it via Citizenship/Right to Remain/Vias- This charity cannot offer sponsorship)

Key details

Hours: part-time (3.5 hours per week): Days and hours of choice are flexible to the employee.

Location: Remote working

Contract type: fixed-term, until July 15th 2026.

Next steps

Closing date for applications: Late evening (11pm), Friday 24 April 2026. Please note we aim to review all applications within 24 hours and may close the advert early if we have the desired number of applicants. We encourage you to apply promptly to not face dissapointment. 

Notification of interview: shortlisted applicants will be notified no later than 24 hours after their application. When applying we recommend you attach a portfolio of your work which would influence discussions during the interview call.

Interviews: will be held remotely between Wednesday 22nd April - Wednesday 29th April. The interview will be 30 minutes duration.

About the Role

Are you looking to build experience in HR, recruitment, and administration while working for something meaningful to the community?

WFRC is seeking a proactive and organised HR Admin (Onsite Volunteer) to support our growing team. You’ll play a key role in helping us attract, screen, and onboard volunteers, ensuring we have the right people in place to support families in need.

This is an excellent opportunity to gain hands-on experience in HR operations, talent acquisition, and coordination within a charity environment.

Key Responsibilities

Recruitment & Talent Support

• Post volunteer and role advertisements across platforms
• Screen applications and shortlist candidates
• Coordinate interviews with hiring managers
• Conduct initial screening calls (if required)

HR Administration

• Maintain applicant tracking systems and recruitment records
• Update spreadsheets and manage candidate data
• Ensure accurate and organised documentation

Onboarding & Coordination

• Support onboarding of new volunteers and team members
• Share SOPs, guidelines, and onboarding materials
• Assist with system access and documentation processes

Process & Reporting

• Follow structured recruitment workflows
• Provide regular updates on recruitment progress
• Support continuous improvement of HR processes

What We’re Looking For

• Interest in HR, recruitment, or administration
• Good written and verbal communication
• Basic knowledge of Google Sheets / Excel / Drive
• Ability to handle confidential information professionally
• Reliable, proactive, and detail-oriented

What You’ll Gain

• Practical experience in HR & recruitment processes
• Exposure to candidate screening and onboarding systems
• Development of administrative and coordination skills
• Valuable experience for careers in HR, operations, or business support
• Opportunity to contribute to a meaningful social cause

❤️ About WFRC

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton that supports, empowers, and advocates for women and children.

We aim to encourage women to become self-reliant by helping them identify their needs, make informed choices, and create their own solutions. Our services include a baby bank, a charity shop, and a range of community support initiatives for women facing crises or challenging circumstances.

Our Wolverhampton Baby Bank is a flagship project supporting families with children aged 0–3 by providing essential items and connecting them to vital community services.

Apply Now

If you're organised, people-focused, and eager to gain HR experience, apply today and be part of a team making a real difference.

St Basils is looking for a new Non-Exec Director / Trustee to join our Board as the Designated Safeguarding Board Member.

About Us

St Basils works with young people aged 16-25 who are homeless or at risk of homelessness, to enable them to find and keep a home, grow their confidence, develop their skills, increase opportunities and ultimately prevent homelessness.

We help just over 4,000 young people each year across the West Midlands, with services in Birmingham, Coventry, Sandwell, Solihull, Warwickshire and Worcestershire. Our services range from providing supported accommodation to outreach, advice, support, employability and engagement services to help young people regain the stability they need to rebuild their lives, gain skills, confidence and employment and move on. The aim is to help them successfully break the ‘cycle of homelessness’ so that they can go on to experience a bright, fulfilling future and never return to a state where they are at risk of homelessness again.

About our Board

We are a registered provider of social housing, a charity and a company limited by guarantee, meaning our Board members are both Directors and Trustees.

To navigate our challenging regulatory landscape, we need to be tightly governed. At the heart of this is a Board with the right knowledge, values, skills and diversity, all whilst working towards our vision that homelessness should not be part of growing up.

As a member of St Basils’ Board, you will be a guardian of St Basils’ charitable purpose. You will be responsible for holding the Senior Leadership Team to account through constructive challenge and support, and for ensuring St Basils’ strategic priorities are met.

You will form part of St Basils’ governance framework, providing oversight of key business areas, such as business planning, safeguarding, risk, finance, health and safety, EDI and business development. 

Our Board is made up of 14 members, 2 of which are designated for young people who have lived experience of homelessness and / or St Basils’ services.

St Basils has adopted the RACE Equality Code and is actively seeking applications for Board members from Black communities to ensure our Board is reflective of both the young people that we serve and our dedicated workforce.

About the Role

We are looking for a voluntary Director / Trustee with a professional background in safeguarding to join our Board as the Designated Safeguarding Board Member. Our new Board member will need to have a strong understanding of safeguarding, ideally with experience in supporting vulnerable young people.

As the Designated Safeguarding Board Member, you will:

• Work with St Basils’ Designated Safeguarding Lead (DSL) to regularly review safeguarding reports, trends and serious incidents
• Act as a safeguarding champion at Board level, supporting other Directors / Trustees to develop their understanding and confidence in safeguarding
• Provide oversight of allegations or safeguarding concerns relating to staff, volunteers or Board Members
• Attend regular meetings and engage with services, staff and young people to maintain visibility of safeguarding in practice
• Support the Chair, CEO and DSL in ensuring appropriate governance oversight of serious safeguarding incidents, including reputational considerations
• Ensure the Board receives appropriate assurance on safeguarding risks and how they are managed

Our new Director / Trustee will sit on our Service Delivery & Development Committee which oversees both the housing elements of our services as well as the support / progression we provide to our young people. This committee meets virtually, one a quarter.

Although the role is voluntary, reasonable expenses will be paid for costs incurred in undertaking the role.

About You

You will be a Designated Safeguarding Lead (DSL) or have significant experience in a senior safeguarding role.

You will demonstrate sound judgement and be able to challenge confidently and constructively, although you do not need to have Board experience.

You will work within the principles of Equality, Diversity & Inclusion and understand the needs of the diverse young people we serve.

You will put the needs of young people first, be passionate about ending youth homelessness and share our mission, vision and principles.

Time Commitment

You will need to be able to attend the majority of Board and Committee meetings, one of each is held each quarter (8 meetings total per year). Each meeting will last around 2 hours and will normally be held late afternoon/early evening (usually 4pm – 6pm). Board meetings are held in person at St Basils’ Head Office in Birmingham, and Committee meetings are held virtually via Microsoft Teams. The dates for meetings are set by calendar year, towards the end of the previous year.

Meeting papers will be shared via an online portal one week in advance of the meeting to allow for sufficient preparation time.

A Board away day is held each year, usually October, and every other year this includes an overnight stay. This will be fully paid for by St Basils.

We encourage Board members to visit our accommodation services to deepen understanding of our work and support effective governance and decision-making. We would like all Board members to make 2 visits a year if possible.

All travel expenses incurred in attending Board meetings / conducting site visits will be reimbursed by St Basils.

What’s in it for you?

We offer a series of essential online training courses (for example GDPR, Cyber Security, EDI, Safeguarding, Risk Management) and the opportunity to do additional online or in-person training, such as Psychologically Informed Environment training. As part of our commitment to race equality, we provide mandatory Anti-Racism training for all staff and Board members.

You will be part of a knowledgeable and supportive Board and have the opportunity to work alongside young people with lived experience.

You will have the guidance of a knowledgeable Chair to support your development as a Director / Trustee, and you will have access to St Basils’ Senior Leadership Team to help you fulfil your role.

St Basils is a learning organisation and therefore we are able to support and develop Board members who are new to the role. In addition, St Basils has membership with the Board Development Agency, which provides our Board Members with access to webinars and development tools specific to housing sector Boards.

Being a Director / Trustee at St Basils is more than just attending meetings – if you would like to contribute to an organisation that has young people at its core, where you can visibly see the difference you are making, then this is the role for you.

For further information please see the link to the full job pack.

We welcome early applications and will interview on a rolling basis.

Are you passionate about using your skills and expertise to help support and develop a UK-wide relationships and sex education charity?

Sexpression:UK provides high quality, comprehensive relationships and sex education workshops to young people between the ages of 11-18 in schools and youth groups. We operate across the UK through our unique network of affiliated branches and volunteers based at universities and students’ unions in 15 towns and cities.

You will have strong empathy with our mission to educate and empower young people to make individual, informed decisions about their bodies and their health. You will be committed to using your expertise to contribute to the future development of the charity and ensuring high quality governance of the organisation.

We are looking for a motivated individual with demonstrable experience in leadership or governance to join our board as Chair of Trustees.This is an exciting time to join our charity with the opportunity to contribute to a unique youth-led charity playing a leading role in some of today’s biggest issues.

You will welcome clients and visitors, and support the smooth running of our local office at our drop in sessions on Mondays or Thursdays (or both)

Commitment: 6 hours/week (flexible)

Receptionists are the first point of contact for clients, welcoming visitors. You’ll record client details on our computer system, explain waiting times, and help ensure the service runs smoothly. The role builds communication, IT, and teamwork skills while making a real difference in the community. Full training and expense reimbursement are provided.

What you gain: Communication skills, admin experience, confidence using IT, and full training.

You'll gain valuable transferable skills in communication, problem solving, teamwork.

Whether you are starting out, changing career, retired, or returning to work, volunteering strengthens your CV and provides practical experience.

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
 

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
 

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to identify their own needs, make their own choices and create their own solutions. We offer a baby bank, a charity shop & various community support services to help women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys and bedding.

• Support services for new parents, including drop-in groups and befriending for pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The E-Commerce Team Lead is responsible for overseeing the online sales function of the Baby Bank, ensuring that high-quality donated items are identified, prepared, listed, and sold effectively to generate fundraising income.

This role manages E-Commerce Volunteers and ensures that listings are accurate, professional, and aligned with brand standards. The Team Lead also monitors performance, pricing strategy, and workflow efficiency.

Roles and Responsibilities

• Lead and supervise E-Commerce Volunteers

• Oversee the identification of sellable donated items

• Ensure all items listed online meet quality standards

• Approve product descriptions, pricing, and final listings

• Monitor online sales performance and recommend improvements

• Maintain consistency in photography, editing, and branding

• Track inventory allocated for online sale

• Ensure timely uploading and removal of sold items

• Provide regular sales and performance updates to the Baby Bank Manager

• Work with the Operations Manager on process improvements and automation
   

Skills

• Leadership and team coordination

• Strong attention to detail

• Basic sales and pricing strategy knowledge

• Good written communication skills

• Analytical mindset (understanding what sells and why)

• Organization and workflow management

• Problem-solving ability

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
 

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

About Us

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton that supports, empowers, and advocates for women and children.

We aim to encourage women to become self-reliant by helping them identify their needs, make informed choices, and create their own solutions. Our services include a baby bank, a charity shop, and a range of community support initiatives for women facing crises or challenging circumstances.

Our Wolverhampton Baby Bank is a flagship project supporting families with children aged 0–3 by providing essential items and connecting them to vital community services.

About the Role

We are looking for a dedicated and organised Volunteer Office Manager (Onsite Volunteer) to oversee day-to-day administrative operations and act as the first point of contact for clients, visitors, and enquiries.

This is a key role within the organisation, ensuring smooth communication, efficient processes, and a high standard of compassionate service delivery to the community.

Key Responsibilities

• Serve as the first point of contact for all incoming phone inquiries and visitors.

• Respond to client inquiries professionally and compassionately.

• Conduct initial intake screening and gather essential client information.

• Schedule appointments and manage staff calendars.

• Maintain accurate records of calls, referrals, and appointments.

• Manage email correspondence and administrative communications.

• Prepare, organize, and securely maintain client documentation.

• Maintain digital and physical filing systems in compliance with data protection policies.

• Support day-to-day office operations and ensure smooth administrative workflow.

• Track action items from meetings and follow up with relevant staff.

• Assist in preparing reports, summaries, and operational documentation.

• Coordinate communication between staff, volunteers, and external partners.

• Monitor office supplies and maintain administrative resources.

• Ensure compliance with safeguarding, confidentiality, and organizational policies.

• Escalate urgent, complex, or sensitive cases to appropriate personnel.

What We’re Looking For

• Strong organisational and multitasking abilities
• Excellent written and verbal communication skills
• Confident handling phone and client-facing interactions
• Compassionate, professional, and client-focused approach
• Ability to work independently and take initiative
• Good knowledge of Microsoft Office (Word, Excel, Outlook)
• Understanding of confidentiality and data protection practices

Experience & Qualifications

• Previous experience in office administration, customer service, or similar roles preferred.
• Experience in nonprofit, community, or healthcare settings is an advantage
• Degree in Business Administration, Management, or related field (preferred but not essential).

Why Volunteer With Us?

• Gain hands-on experience in office management and operations
• Develop leadership, communication, and coordination skills
• Work in a supportive, purpose-driven environment
• Make a meaningful impact in the lives of women and families
• Build valuable experience for your CV

Apply Now

If you’re organised, compassionate, and looking to make a real difference while building your professional experience, we’d love to hear from you.

As the People and Culture Officer for the Business and Operations Team, you will support a positive, inclusive, and well‑functioning team culture. Your focus is on volunteer experience, recruitment, wellbeing, and people‑related practices specific to this function. This role supports how the Business & Operations team attracts, welcomes, and retains volunteers, while promoting healthy ways of working and clear expectations.

What you will do

Team Culture

· Support a positive, respectful, and collaborative culture within the Business & Operations team.

· Help reinforce shared expectations around communication, accountability, and ways of working.

· Promote wellbeing and help flag early signs of volunteer overload or disengagement.

· Support internal communications and engagement initiatives

Recruitment

· Support recruitment activity for roles within the Business & Operations team.

· Help draft, review, and refine role descriptions to ensure clarity and consistency.

· Assist with coordinating recruitment processes (e.g. reviewing expressions of interest, arranging conversations, maintaining basic records).

· Ensure prospective volunteers receive a positive, welcoming, and values‑aligned recruitment experience.

· Work with the Business and Operations Manager to identify recruitment needs within the team.

Onboarding, Engagement, and Retention

· Support onboarding and induction of new volunteers joining the Business & Operations team.

· Help ensure new team members understand their role, responsibilities, and who to go to for support.

· Contribute to engagement and retention initiatives specific to Business & Ops (e.g. check‑ins, feedback, recognition).

Volunteer People Support

· Act as a first point of contact for Business & Ops team members for general people‑related questions or concerns.

· Provide informal support and guidance, escalating issues to the Business and Operations Manager where appropriate.

· Support fair, consistent, and compassionate handling of routine people matters within the team.

Feedback and Improvement

· Encourage open, two‑way communication within the Business & Operations team.

· Help gather feedback on how the team is functioning and share themes with the Business and Operations Manager.

· Support continuous improvement in team processes and people practices.

What you will bring

· An interest in people support, recruitment, team culture, or volunteer wellbeing

· Strong interpersonal and communication skills

· Empathy, discretion, and sound judgement

· An organised approach, particularly around recruitment and onboarding tasks

· A calm, approachable, and supportive manner

· Reliability and respect for confidentiality

· Comfort working in a remote, volunteer‑led environment