Customer service manager jobs in Barnet, cambridgeshire

As Content Creator for Child Bereavement UK, you’ll play a vital role in helping us communicate sensitive messages with care, clarity and impact. You’ll translate our campaigns and organisational priorities into thoughtful, engaging content that connects with people across a range of platforms and reflects the lived experiences of grieving children, young people, parents and families.

Working alongside content, brand and marketing colleagues, you’ll assist with the pitching and creation of high-quality digital, audio and print content that speaks directly to our priority audiences, refining and optimising content so it reaches and supports those who need it most.

Main Responsibilities

· Develop and deliver engaging, high-quality content (copy, images, audio and film) to increase awareness, engagement and support for our services, training and income generation activity.

· Proactively generate and pitch ideas for both evergreen and seasonal campaigns, informed by audience insight, organisational priorities and the wider landscape.

· Work with brand, marketing and digital colleagues to plan and deliver content across online and offline channels in line with agreed strategies and objectives.

· Ensure all content reflects our tone of voice and values, and is accessible, inclusive and appropriate for sensitive subject matter.

· Ensure all content is created in line with safeguarding, consent and confidentiality guidelines.

· Work sensitively with service users and donors where appropriate, ensuring lived experience is represented with dignity and respect.

· Optimise content using data and performance insights, working with the Brand Lead, Digital Marketing Lead and Social Media Lead to maximise reach and impact.

· Respond appropriately to timely opportunities and key moments in the external environment, ensuring content is handled sensitively and responsibly.

· Provide guidance and constructive feedback to colleagues to support high content standards across teams.

· Act as a brand ambassador, championing consistency, quality and compassionate communication.

· Recommend and test innovative approaches to content creation, evaluating results and sharing learning to strengthen future activity.

· Work closely with approved freelancers and suppliers to commission and deliver content projects to brief, budget and timeline.

· Contribute to reporting on content performance, identifying insights to inform future planning.

Person Specification

Essential

Experience & Knowledge

· Experience creating high-quality content across a range of formats, including written, visual, audio and short-form video content.

· Experience contributing to content for campaigns or organisational communications.

· Knowledge of best practice for creating accessible, inclusive and audience-appropriate content.

· Awareness of the importance of safeguarding, consent and confidentiality when communicating sensitive or personal experiences.

Skills

· Excellent written communication skills.

· Strong content development skills, including the ability to generate ideas, draft content, refine messaging and adapt materials for different channels and audiences.

· Skilled in producing high-quality video and audio content, including hands-on skills in filming, recording and editing.

· Strong graphic design skills (e.g. Canva, Adobe etc).

· Ability to translate complex or clinical information into clear, engaging content.

· Strong ability to prioritise and manage competing demands.

· Ability to balance creative ambition with commercial or organisational objectives.

· Excellent attention to detail and commitment to editorial quality.

Attributes & Values

· Compassion, emotional intelligence and ability to work respectfully with bereaved children, young people and families.

· Collaborative, approachable, and able to build trust across teams.

· Creative, innovative and proactive, with a solutions-focused, self-starter mindset.

· Highly organised, resilient and able to work independently in a remote environment.

· Strong commitment to equity, diversity, inclusion and ethical storytelling, including amplifying lived experience safely and respectfully.

· Willingness to undertake relevant training and development opportunities.

· Willingness to work flexibly to meet organisational need.

· Ability to undertake periodic UK travel and represent the charity at meetings and events.

Desirable

· Experience working within the charity/third sector, particularly in bereavement, mental health or social care.

· Understanding of bereavement and the needs of bereaved children, young people and parents.

· Previous experience in a Content Creator role or similar.

· Background in storytelling, editorial or publishing environments.

· Familiarity with CRM systems such as Salesforce.

· Experience of working with lived-experience contributors, ambassadors or volunteers.

· Knowledge of digital marketing principles (e.g., SEO, user journeys, content optimisation).

· Active engagement with creative or content industry networks.

Benefits

· 28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 6th July 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Interviews

If you are progressed to an interview, you will be invited to attend a 1-hour competency-based interview on MS Teams with the Hiring Managers for the role. You may also be asked to complete an interview task, which will also be shared with you in advance.

Proposed interview dates: 23rd and 24th July 2026

This is a full-time role with employment commencing from September 2026.

The Biochemical Society are seeking a Head of Journals, on a 2-year Fixed Term contract on a part time basis (0.6 FTE), to oversee the editorial and production functions across the Portland Press portfolio.

The Head of Journals will support the Director of Content and Engagement on the delivery of the PPL strategy, growing the publishing portfolio based on strategy and community need to achieve agreed targets, year-on-year growth, increase usage and attract the best authorship. You will also work closely with the Head of Sales and Licensing to ensure content and commercial strategies are aligned to drive growth and innovation.

The post-holder will oversee all systems, processes, suppliers and partners are delivering to agreed standards, along with driving continuous improvements to KPIs within publishing processes to deliver high-quality, cost-effective end-to-end publishing service in line with business strategy and research need, and able to recommend improvements or innovative ways of working.

This role will contribute to growing and maintaining the international profile and reputation of Portland Press and the Biochemical Society to deliver a reliable and efficient service with internal and external stakeholders to generate new ideas.

This position has management responsibility for the Publishing team, fostering a culture of conscientious working and continuous improvement to creatively grow the journals portfolio and ensure outstanding customer/research service across all publications.

Suitable candidates will have experience working in all areas of STM journal systems and processes, as well as demonstrate good knowledge of publishing policy, procedures and practices to drive performance and meet internal and external expectations.

For more information about the organisation, please visit our website.

Here is some information on our Benefits package.

Closing date: 3rd July 2026

Only shortlisted candidates will be contacted.

Please note that this role is home-based and as such interviews will be virtual.

“We are interested in every candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

Please send a CV and covering letter. It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter. This is because the Society is committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies to support staff from different backgrounds.

The Society takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion.

Harris Hill are delighted to be working with a fantastic charity to recruit for the Fundraising Executive to become the local face of a well established charity within Worcestershire.

As Fundraising Executive, you will be responsible for growing income and awareness across Worcestershire by developing meaningful relationships with supporters, volunteers, community groups, schools, and local businesses.

Working closely with the Community Fundraising Manager and wider fundraising team, you will help deliver regional fundraising plans, identify new opportunities, and provide exceptional supporter stewardship to maximise engagement and long-term loyalty.

This is a varied and rewarding role that combines community engagement, relationship management, volunteer support, event attendance, and fundraising development.

Key Responsibilities

• Build and maintain strong relationships with supporters, community groups, schools, and local businesses.
• Develop and manage a pipeline of fundraising opportunities, including identifying new prospects and re-engaging previous supporters.
• Deliver excellent supporter stewardship, ensuring individuals and groups feel valued and connected to the charity's impact.
• Support and grow a network of volunteers through training, guidance, and regular engagement meetings.
• Deliver presentations, talks, and fundraising pitches to a variety of audiences.
• Provide advice and support to community fundraisers, ensuring compliance with relevant fundraising regulations and best practice.
• Maintain accurate records using CRM systems and monitor fundraising performance against agreed targets.
• Support community awareness initiatives, including educational programmes and public engagement activities.
• Work collaboratively with colleagues across the organisation to maximise fundraising opportunities and supporter engagement.

About You

We are looking for someone who is:

• A confident communicator with excellent relationship building skills.
• Experienced in customer service, fundraising, sales, community engagement, or stakeholder management.
• Self-motivated, organised, and capable of managing a varied workload independently.
• Comfortable presenting to groups and acting as an ambassador for a charitable cause.
• Experienced in working towards targets and achieving measurable outcomes.
• Proficient in Microsoft Office and database/CRM systems.
• Flexible and willing to work occasional evenings and weekends to support events and community activities.

Essential Requirements

• Full UK driving licence.
• Access to a vehicle for business travel.
• Strong written and verbal communication skills.
• Excellent organisational and time management abilities.

Desirable

• Experience in fundraising or the charity sector.
• Experience working with volunteers.
• Institute of Fundraising qualification or equivalent.

Salary & Benefits

•Salary: £28,000 - £30,000 per annum

•Contract type: full time, permanent  

•Location: remote- you need to be based in Worcestershire (with travel across the region)

Recruitment process: Cv to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Join Isabel Hospice as one of our new Community Fundraisers and help inspire local people, schools, and community groups to raise vital funds for hospice care across eastern Hertfordshire.

About the role

As a Community Fundraiser, you’ll play a key role in connecting our local communities with the work of Isabel Hospice, creating opportunities for people to get involved, give back, and fundraise in ways that are meaningful to them.

You’ll develop and deliver community fundraising plans, nurture long-term relationships, and support volunteers, schools, faith groups, and local small businesses to achieve their fundraising goals. You’ll also represent the hospice at events and speaking engagements, sharing the powerful impact of our care.

This is a hands-on, relationship-focused role where no two days are the same, from supporting a local running club raising funds in memory of a loved one, to helping a school organise their first charity partnership.

About you

You’ll be confident, outgoing, and able to build rapport quickly with people from all walks of life. You’ll bring creativity, warmth, and strong organisational skills, along with the drive to meet income targets while providing outstanding supporter care.

You’ll also have:

• Experience in community fundraising, volunteer management, or relationship-focused roles
• Excellent interpersonal and communication skills, both written and verbal
• The ability to plan and deliver fundraising activities effectively and safely
• An understanding of the Fundraising Regulator’s Code of Fundraising Practice
• A positive, proactive approach, with flexibility to work occasional evenings and weekends
• A driving licence and own car

What we offer

• A supportive, values-led team environment
• The chance to make a real impact in your local community
• Ongoing professional development and training
• The satisfaction of knowing your work helps provide compassionate end-of-life care for local families

Benefits

• 27 days holiday plus bank holidays
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

If you're ready to use your experience and energy to connect communities and make a real impact, we’d love to hear from you!

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check. 

For details of our inclusion statement, please see our website.

We are looking for a motivated and creative individual to join our Charity Team at an exciting time of growth and ambition. If you have a talent for writing compelling cases for support and a passion for turning ideas into funded projects, this is a unique opportunity to make a tangible difference to patients, families and staff across our hospitals.

This role sits at the heart of our income generation activity, securing vital funding from trusts, foundations and corporate partners. You will play a key role in delivering high-profile projects and campaigns, contributing to major fundraising appeals and helping to grow our brand-new Impact Fund, which is set to transform services across the Trust.

There is real scope to shape this role, build meaningful relationships, and see the direct impact of your work in improving healthcare environments and outcomes.

This is a full-time position, with flexible hybrid working available following successful completion of probation.

Regional Volunteer Team Lead- Midlands and Yorkshire

CSSC

Remote

£33,000.00

Full-time

Permanent

Membership Organisations

Job description

Pay: £33,000.00 per year

Job description:

Position: Volunteer Team Leader

Location: Remote in Midlands and Yorkshire

Full-time Salary: £33,000 + car

Job Title- Volunteer Team Leader

Department- Regional Hub

Reports to- Head of Change

Grade- Team Leader

Job Purpose

To provide regional team leadership to designated Regional and Area Associations and their volunteers that inspires the delivery of excellent member benefits, sports and leisure events at a local level.

Key accountabilities

• To support volunteers to deliver a regional and local programme that: o Aligns to the CSSC strategy, mission, vision and values o Adheres to operating processes, framework and legislation o Enhances volunteer skills and experiences, celebrates volunteering, and attracts new volunteers to CSSC
• To work collaboratively with the Regional Chair and volunteers to monitor progress in line with their annual plan, attend local meetings and evaluate the delivery of activities and events.
• To foster effective networking and collaboration across the team championing best practices, seeking out new ideas, new ways of doing things, and celebrating success.
• To attract, recruit and induct new volunteers in such a way that they feel confident and can provide an excellent service for our members.
• To help volunteers to meet personal development goals and aspirations, ensuring that key volunteering roles have potential successors, retaining and developing the services and commitment of volunteers with CSSC.

Dimensions

No. of direct reports

0

Total staff overseen

0

Internal contacts

Volunteer Support Team , Events Team, Sports and Physical Activity team, Marketing and  Communications Team

External contacts

Regional and Area Officers, Communications Officers, Event volunteers

1

Person Specification

Personal

effectiveness

Essential

Desirable

Ability to manage and organise time and workload effectively.

Resilient and flexible with the ability to work under pressure

Ability to build and manage strong working relationships.

Able to work independently and as part of a team.

Personal drive and enthusiasm with a positive attitude and a desire to succeed.

.

Committed to continuous improvement

Skills,

experience & qualifications

Essential

Desirable

• Minimum of 3 years relevant volunteer management experience either in the work place or attained through a relevant qualification.
• Intermediate to advanced level of MS word and Excel
• Ability to communicate both through written and verbal
• Full UK driving licence as travel will be required for this role
• A relevant degree or professional qualification in volunteer management

is not essential but may be advantageous.

• A working knowledge of CRM and digital Event Management Systems
• Experience with building and working with high performing teams

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company car
• Company pension
• Cycle to work scheme

Experience:

• Volunteer Management: 3 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: Remote

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Community Outreach Worker (Community Support Service CSS)
Reference: 360
Salary: £26,000 - £27,000 per annum, pro rata
Hours: Part-time, 25 hours a week
Contract: Permanent
Working base: St Albans Wellbeing Centre/St Albans food bank centres

About the Service

St Albans & District Foodbank is an independent charity within the Trussell network, operating nine foodbank centres across the district alongside a central warehouse and home delivery service. Over recent years, the Foodbank has developed a “More Than a Foodbank” model, recognising that food insecurity rarely exists in isolation and that many people accessing support are also experiencing poor mental health, debt, housing insecurity, social isolation and wider practical challenges.

Alongside emergency food provision, the Foodbank has developed strong partnership working with Citizens Advice St Albans District, local mental health organisations, statutory services and community groups to create a more joined-up and person-centred support model.

The Reaching Communities partnership between St Albans & District Foodbank, Citizens Advice and Hertfordshire Mind Network aims to provide integrated practical, emotional and wellbeing support within trusted community settings. The partnership focuses on early intervention, reducing repeat crisis, improving access to support and helping people navigate systems before situations escalate further.

About the Role

The Outreach Worker role is intended to feel fully embedded within the Foodbank environment and wider Foodbank Plus model, working relationally and practically alongside the Wellbeing Team, volunteers and partner organisations to support people experiencing hardship and complex life circumstances.

The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:

• Expand employment, health and wellbeing, and community engagement
• Strengthen existing service provision for financial advice, food security, and homelessness support.
• Build strong local partnerships, volunteer networks, and stakeholder relationships.
• Deliver measurable outcomes for residents, with a focus on those experiencing deprivation and marginalisation.
• To provide advice, information, onward referral and holistic support to clients with coexisting drug and alcohol difficulties, mental ill-health, these will be clients who are presenting to the police, anti-social behaviour, tenancy enforcement, housing and environmental health services within Hertfordshire.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person centred and solution focused approach in all aspects of the role.
• To raise greater awareness of complex needs and the effects of Adverse Childhood Experiences (ACEs) amongst local service providers. Supporting them to gain confidence in working positively and consistently with people who have multiple needs.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is 6th July 2026 5pm
Interviews to be held on a rolling basis at the Watford well-being centre
N.B. Please quote reference number 360 when completing your application for this role.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Community Support Worker (Primary Care Network)
Reference Number: 362
Salary: £26,000 - £27,000 per annum
Reports to: Team Leader (Complex Needs & Community)
Hours: Full time, 37.5 hours per week
Work Pattern: Monday – Friday, 9am – 5pm
Contract: Permanent
Working base: Herts Mind Wellbeing Centre closest to Successful applicant(s).

We are looking for a Community Support Worker to join our team. The Primary Care Network Service works in partnership with GP surgeries in Hertfordshire to provide advice, information, onward referral and holistic support to individuals who are experiencing mental ill health or need support with their mental wellbeing. Supporting people in the community in their own homes and our wellbeing centres.

Community Support (PCN) Service Objectives

• To improve the mental wellbeing of people experiencing mental ill health.
• To increase early access to help for people experiencing mental ill health, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To remain a source of independent support for all clients.
• To ensure correct access via Primary Care into the HMN service therefore reducing the pressure on GP services
• To contribute to an improvement in the proportion of people with mental ill health who are accessing specialist support via their GP surgery
• To provide an assertive outreach approach for clients that may have complex or multiple needs.

The Successful Candidate will

• Provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing.
• Maintain and enhance service delivery standards and effectiveness.
• Promoting the service, increasing visibility and being responsive to changing needs.
• Provide practical and emotional support to encourage service users to develop their independence within their local community.
• Ensure that the safety and wellbeing of service users using the service is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

Key Accountabilities

• To receive referrals a wide range of referral pathways.
• To undertake initial contact with clients and complete a holistic needs assessment, making use of assertive outreach work to achieve the initial client contact, if required.
• To provide holistic support both outreach and in our centres and advocacy services to clients experiencing mental ill health.
• Ensure all person-centered risk assessments and support plans are completed as appropriate.
• To accompany clients to initial visits and appointments as necessary in order to ensure the sustained use of existing support services.
• To liaise with other agencies to ensure that clients receive appropriate support and continue to remain engaged with the service.
• To assist clients to access appropriate mental health services, drug and alcohol services, housing/tenancy services and other services according to assessed needs.
• To establish effective pathways across a variety of agencies to maximise and provide effective partnership working.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is on 6th July 2026 at 5pm
Interviews to be held on a rolling basis at our Watford Wellbeing centre.
Please note: this role may close sooner due to demand in applications.
N.B. Please quote reference number 362 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Night Support Worker (Maternity Cover)
Full Time | 37.5 hours per week | Fixed Term (Maternity Cover) - 9 month contract
Working Pattern: 3 x 12-hour night shifts (8.00pm–8.00am) on a rolling rota, plus 1.5 hours per week for meetings and training.

Be there when it matters most.

At YMCA South Midlands, we believe every young person deserves somewhere safe to belong, someone who believes in them, and the opportunity to thrive.

You'll play a vital role in creating a safe, welcoming and supportive environment throughout the night for our residents. While others are asleep, you'll be there to provide reassurance, respond to emergencies and help residents through some of their most challenging moments.

This is much more than a front-of-house role. It's about building trust, promoting wellbeing and helping young people feel safe, heard and supported when many other services are unavailable.

If you're calm under pressure, naturally compassionate and able to balance empathy with professional boundaries, we'd love to hear from you.

About the Role

Working as part of our Housing and Support Team, you'll help ensure our accommodation remains a safe and welcoming place for residents throughout the night.

Your responsibilities will include:

• Providing a professional, friendly and welcoming front-of-house service.
• Being the first point of contact for residents, visitors and emergency services.
• Supporting residents experiencing emotional distress, mental health challenges or crisis situations.
• Responding confidently and calmly to incidents and emergencies.
• Promoting residents' safety, wellbeing and independence.
• Managing challenging or anti-social behaviour professionally and consistently.
• Carrying out welfare checks and maintaining the security of the building.
• Maintaining accurate records and completing incident reports.
• Working closely with colleagues to ensure effective handovers and continuity of support.
• Helping create a positive, respectful and inclusive community where residents can belong, contribute and thrive.
   

About You

We're looking for someone who is:

• Compassionate, approachable and resilient.
• Calm and confident when dealing with challenging situations.
• Able to build positive relationships while maintaining professional boundaries.
• Comfortable making decisions independently during the night.
• An excellent communicator with strong interpersonal skills.
• Organised and able to keep accurate records.
• Flexible and able to work a rolling night shift rota.

Experience working in housing, supported accommodation, homelessness, youth work, social care, mental health or customer service would be advantageous, but most importantly we're looking for people who genuinely care about making a difference.
 

Why Join YMCA South Midlands?

Working at YMCA South Midlands means being part of an organisation that's committed to changing lives and strengthening communities.

You'll join a supportive team where your contribution is valued, your wellbeing matters and you'll have the opportunity to make a real difference to young people's lives every single shift.

Working Pattern

This is a full-time fixed-term position to cover maternity leave.

• 37.5 hours per week
• Three 12-hour night shifts (8.00pm–8.00am)
• 1.5 hours per week for meetings and training
• Working on a rolling rota, including weekends and bank holidays.

Ready to Apply?

If you're passionate about making a difference and want to be part of a team that changes lives every day, we'd love to hear from you. Click Apply Now and submit your application.

Everyone is Welcome Here

At YMCA South Midlands, we believe everyone should feel they belong.

We welcome applications from people of all backgrounds, experiences and communities. We are committed to building a diverse and inclusive workforce that reflects the people we serve and where everyone is treated with dignity, respect and fairness.

As a Christian charity, our faith inspires our values and our commitment to serving others. We welcome people of all faiths and none, and appointments are made on merit.

Reasonable Adjustments

We want every candidate to have the opportunity to perform at their best throughout our recruitment process.

If you have a disability, long-term health condition or are neurodivergent and would benefit from any reasonable adjustments during the recruitment process, please let us know when you apply or contact us at any stage. We'll be happy to discuss how we can support you.

The role

We have a vacancy in the South & Southwest Region for a Regional Administrator, 28 hours per week. You will be joining a dedicated and friendly team of regional staff and volunteers. This is a fixed term post, initially for one year. The postholder will ensure smooth running of regional administration and carry out administrative duties as required by the region. They will support direct service delivery and volunteers across a number of branches to deliver services in line with Cruse standards, policies and procedures 

How to apply

Your application must consist of a CV and short covering letter which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. If application does not include both, it may not be considered. 

The closing date for applications is 2nd July 2026 we reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 10th July 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

The Pepper Foundation is a local charity funding children’s hospice care at home, specialised play and family days for children living with life-limiting and life-threatening conditions in Hertfordshire and Buckinghamshire. The Community Fundraiser will be joining Pepper at an exciting time as we launch our new three-year fundraising strategy. Backed by committed investment and with full Board approval, we are delighted to be growing the charity to deliver sustainable income that directly supports local children and families with hospice care in the comfort of their own homes. 

This is an exciting opportunity for an experienced relationship-builder to lead and grow community fundraising and challenge events activity, helping to raise vital income for The Pepper Foundation.

You will take ownership of a varied portfolio of community fundraising activity, building and developing relationships with volunteers, schools, clubs, local businesses and community groups, while also nurturing existing supporters and creating an excellent experience for everyone who engages with us. You will lead the day-to-day delivery of our community fundraising and challenge events activity, proactively identifying new opportunities, developing a strong pipeline of support and managing your portfolio to grow income and deepen engagement with The Pepper Foundation.

Hours: 30 hours per week (37.5hrs FTE) working from home - applicants must live within Hertfordshire or Buckinghamshire (or surrounding counties)

Salary: £25,600 pro-rata (£32,000 FTE)

Key Responsibilities:

Financial

• Deliver or exceed agreed income targets across community and challenge event  fundraising activities.
• Manage agreed budgets for community fundraising activities and challenge events, monitoring income and expenditure and ensuring activity is delivered in line with agreed targets and plans.
• Ensure activities are delivered as cost-effectively as possible, monitoring expenditure and helping to maximise return on investment.
• Develop and refine fundraising products, activities and supporter experiences that put supporters at the centre of what we do and encourage long-term engagement.
• Develop and maintain a pipeline of community fundraising opportunities, identifying prospects, converting enquiries and building repeat support from individuals, groups and local organisations.
• Help convert one-off supporters and new enquiries into repeat fundraising relationships through strong stewardship, follow-up and tailored engagement.

Communication
• Build and develop strong long-term relationships with community groups, schools, clubs and individuals to increase awareness, support and donated income.
• Support and manage key fundraising volunteers to help deliver income and activities.
• Work with the Head of Fundraising and marketing partners to ensure community and challenge fundraising activities are promoted effectively through suitable online and offline channels.
• Confidently communicate the work of The Pepper Foundation and inspire support through a variety of channels, including informal conversations, networking, presentations, written materials, newsletters and website copy.
• Deliver a high standard of donor and supporter care to maximise fundraising potential and encourage long-term support.
• Contribute ideas and content for promotional materials within agreed budgets and timelines.
• Identify and pursue opportunities to broaden participation in community fundraising and increase supporter engagement across the region.
• Proactively identify, develop and secure new community fundraising opportunities with local schools, groups, businesses and supporters to grow income and broaden engagement.
• Ensure relevant staff and volunteers are well briefed on community fundraising activities.
• Always represent The Pepper Foundation positively and professionally.
• Communicate confidently with a wide range of supporters and stakeholders, handling queries and resolving issues in a calm and professional way.
• Work collaboratively with colleagues across the fundraising team to ensure community fundraising activity is aligned with the wider fundraising strategy and income goals.

Management

• Recruit, train, support and motivate fundraising volunteers to help deliver community fundraising activities and events.
• Manage relationships with external suppliers and partners, such as venues and event providers, to support successful delivery.

Planning and Organisation
• Develop and deliver activity, stewardship and campaign plans for community and challenge event fundraising within agreed priorities, budgets and income targets.
• Deliver high-quality fundraising events that raise awareness of The Pepper Foundation across Buckinghamshire and Hertfordshire.
• Use Donorfy, our fundraising CRM, to administer and manage fundraising activity accurately and effectively, working with the Database Volunteer as needed.
• Produce post-event evaluations and recommendations in line with agreed requirements.
• Use insight, pipeline information and performance data to review results, identify trends and recommend improvements to future activity.
• Manage the day-to-day planning and delivery of key events and campaigns, making decisions within agreed plans, budgets and fundraising procedures.

• Take responsibility for health and safety in community fundraising activities, ensuring appropriate risk assessments are completed and relevant fundraising and safety procedures are followed.
• Respond appropriately to unexpected incidents at community fundraising events, following agreed procedures and escalating where needed.
• Take an active role in setting up and clearing down events and community fundraising activities, including periods of standing and occasional unsocial hours.
• Arrange appropriate Pepper Foundation attendance at local community events when needed.
• Manage resources effectively, including volunteer support, to maximise reach, income and engagement.

Reporting

• Produce regular reports on pipeline, activity, outcomes, income performance and learning for the Head of Fundraising, highlighting opportunities, risks and recommendations.

How to apply: For further details about the role, please download our recruitment pack. Please send your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description. 

Closing date: Monday 13th July 2026 at 5pm

Interview dates: First-round interviews on 22nd and 23rd July with second-round interviews on 29th July 2026.

Interviews will take place at our office in Berkhamsted. Please let us know if you have any accessibility requirements or need any adjustments for the interview.

If appointed, an enhanced DBS check will be required.

• 30 hours/week (0.8FTE)
• £35,000p.a. pro rata (actual salary £28,378.38) plus 6% pension contribution 
• Remote

Rape Crisis England & Wales (RCEW) is the national campaigns and membership body for a network of independent, community-based Rape Crisis Centres working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.

The 24/7 Rape and Sexual Abuse Support Line is a national service led by Rape Crisis England & Wales and funded by the Ministry of Justice.

We are looking for a thoughtful and committed *professional who can combine strong safeguarding knowledge with a collaborative approach to quality assurance and service improvement.

Job Summary

The Support Line Safeguarding & Quality Assurance Coordinator is responsible for the day-to-day quality control, safeguarding oversight, and assurance of the 24/7 Support Line. Acting as the Designated Safeguarding Officer (DSO) for the service, the postholder will provide oversight and assurance of safeguarding practices, complaints, and quality issues are managed appropriately, consistently, and in line with organisational policies, procedures and statutory requirements.

The role is responsible for coordinating and delivering a proactive quality assurance programme that assesses practice, monitors compliance with policies and procedures, identifies areas for learning and development, and supports continuous service improvement. Through audits, case reviews, and quality monitoring activities, the postholder will identify themes, risks, and opportunities to strengthen practice and improve service delivery.

The Support Line Safeguarding & Quality Assurance Coordinator will be experienced in customer service, safeguarding, and quality assurance, including responding to complaints and concerns, with the ability to communicate appropriately and sensitively with a range of stakeholders, including complainants, survivors, delivery partners, and colleagues. They will have a strong understanding of sexual violence, safeguarding responsibilities, and the wide-ranging impacts on survivors and those supporting them.

*This role is restricted to applicants who are female. This is a Genuine Occupational Requirement (GOR) in accordance with Schedule 9, Part 1 of the Equality Act 2010.

Due to the nature of the role, the post holder will be required to provide direct support to women and children who have experienced sexual violence and abuse. The role involves working in women-only spaces and delivering trauma-informed services where privacy, dignity, and the ability to build trust with service users are essential.

We consider that being female is an occupational requirement for this role, and that applying this requirement is a proportionate means of achieving a legitimate aim, namely the provision of safe, appropriate, and effective support services to survivors.

This requirement has been carefully considered in line with equality legislation and is applied only where it is necessary for the effective delivery of the service.

Key Responsibilities

Safeguarding and Quality Assurance

• Act as the Designated Safeguarding Lead (DSL) for the national 24/7 Support Line, providing safeguarding oversight, guidance, and decision-making across all delivery partners.
• Lead and coordinate safeguarding and quality assurance activity across partner organisations to ensure services are delivered safely, consistently, and in line with organisational standards, contractual requirements, legislation, and best practice.
• Identify, assess, manage, and appropriately escalate safeguarding concerns relating to adults and children, ensuring concerns are recorded and responded to in accordance with safeguarding procedures and statutory guidance.
• Oversee and undertake safeguarding audits, case reviews, complaint investigations, and quality assurance activities to monitor compliance and identify areas for improvement.
• Monitor safeguarding, complaints, and quality assurance trends across the service, identifying themes, risks, learning opportunities, and recommendations for continuous improvement.
• Ensure safeguarding records, referrals, investigations, and quality assurance documentation are maintained accurately, confidentially, and in line with data protection and information governance requirements.
• Develop and maintain effective working relationships with delivery partners, commissioners, safeguarding agencies, and other stakeholders to support collaborative service delivery and safeguarding responses.
• Contribute to the development and delivery of safeguarding and quality assurance training, guidance, and resources, working in partnership with 24/7 Support Line Managers to promote a culture of accountability, continuous learning, reflective practice, and ongoing service improvement.

Complaints, Feedback and Quality Control

• Act as the first point of contact for complaints relating to the 24/7 Support Line, ensuring responses are managed sensitively, appropriately, and within agreed timescales.
• Investigate complaints and service concerns in collaboration with delivery partners, establishing findings and making recommendations for resolution and service improvement.
• Maintain accurate and up-to-date records of complaints, feedback, investigations, outcomes, and actions taken.
• Work with delivery partners to ensure consistent collection and review of service user feedback across the Support Line.
• Analyse concerns, risks, themes, and patterns identified through complaints, feedback, safeguarding activity, and quality assurance processes, taking responsibility for driving improvements, promoting learning, and working collaboratively with Support Line Managers to strengthen practice and enhance service quality.
• Coordinate and oversee Quality assurance activities, including call and chat monitoring, case reviews, and feedback processes, ensuring consistent application across all partners.

Data, Reporting and Insight

• Work collaboratively with the Data and Impact Coordinator to review and analyse service data, outcomes, complaints, safeguarding concerns, and quality assurance findings.
• Produce reports, summaries, and actionable insights for the Support Line Operations Manager, commissioners, or funders as required.
• Identify trends, recurring themes, and development needs across the partnership, supporting improvements to training, guidance, policies, and operational practice.
• Support the monitoring of service quality, safeguarding performance, and compliance against agreed standards and contractual requirements.

Service Improvement

• Ensure learning from safeguarding activity, complaints, feedback, and quality assurance informs continuous service improvement and operational development.
• Work collaboratively with colleagues and delivery partners on service improvement initiatives, including accessibility, consistency, and service user experience.
• Contribute to the development of processes and systems that strengthen quality, safeguarding practice, and partnership working across the national Support Line.

Synergy with the wider work of RCEW

• Participate in team meetings, cross-organisational projects, and wider organisational activities as required.
• Maintain effective communication and collaborative working relationships with colleagues across the organisation and partner network.
• Keep up to date with relevant legislation, safeguarding guidance, sector developments, and wider organisational priorities relevant to the role.

This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post-holder. We ask all employees to uphold our organisational values, support our mission and purpose, and to maintain respectful and collaborative relationships with colleagues at all levels of the organisation.

Person Specification*

• Experience of working to improve support services, ideally within a quality assurance, safeguarding, customer service, helpline, or support service environment.
• Experience acting as a Designated Safeguarding Officer (DSO), safeguarding lead, or in a similar role with responsibility for safeguarding oversight and decision-making, or a willingness to undertake relevant DSO training.
• Experience of handling complaints, concerns, or service issues effectively and sensitively.
• Excellent knowledge of safeguarding practice, including the ability to recognise, assess, and respond appropriately to a range of safeguarding concerns relating to adults and children.
• Experience using data, feedback, and performance information to identify trends, monitor service quality, support decision-making, and drive continuous improvement.
• Experience of assessing practice, identifying learning opportunities, and supporting service and practice development.
• Strong understanding of how helpline or support services operate, including service user needs, operational challenges, and quality standards for call and chat handling.
• Knowledge of best practice in complaints handling, safeguarding, quality assurance, and continuous improvement.
• Awareness of accessibility requirements and inclusive practice, with the ability to support services that are accessible to diverse user groups.
• Strong customer service skills, with the ability to communicate sensitively, professionally, and appropriately with complainants, survivors, colleagues, and stakeholders.
• Strong analytical and problem-solving skills, with the ability to investigate concerns, assess information objectively, identify themes and trends, and make clear recommendations.
• Good organisational and time management skills, with the ability to manage competing priorities and maintain accurate records.
• Experience of coordinating quality assurance activities, audits, service reviews, or improvement initiatives.
• Experience working within the sexual violence, violence against women and girls (VAWG), safeguarding, or wider support sector.
• Experience of working with multiple partner organisations or external stakeholders.
• Knowledge of trauma-informed practice and survivor-centred approaches.

Personal Attributes

• A passion for making a difference and for delivering high quality support services for survivors of sexual violence.
• Able to think critically and assess information objectively.
• Able to see the big picture, to see the connections between complaints, feedback and QA insights and how the service is delivered.

Success in the role of Support Line Safeguarding & Quality Assurance Coordinator is determined by the ability to work collaboratively with delivery partners and stakeholders to ensure safe, high-quality, and consistent service delivery across the national 24/7 Support Line. The role will ensure that safeguarding, complaints, feedback, and quality assurance activity informs continuous improvement and supports positive outcomes for service users. Key measures of success include:

• Complaints, safeguarding concerns, and quality issues are managed effectively, appropriately, and within agreed timescales and organisational procedures.
• Quality assurance and safeguarding oversight processes are implemented consistently across all delivery partners.
• Feedback collection and engagement processes remain effective, with feedback collection rates maintained above agreed targets.
• Trends, risks, learning, and insights from safeguarding, complaints, feedback, and quality assurance activity are regularly analysed and used to inform service improvement and operational practice.
• Regular, accurate, and data-informed reports are provided to the Support Line Operations Manager or funders as required.
• Positive working relationships are maintained with delivery partners, colleagues, and external stakeholders to support safe and effective service delivery.

How to Apply

To apply, please submit a CV and a covering letter (no more than two pages) explaining why you are interested in this role and how your experience meets the person specification.

Eligibility

Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.

Additional Information

Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.

Due to the volume of applications received, only candidates selected for interview will be contacted.

Main Duties & Responsibilities

Volunteer Recruitment & Onboarding

• Lead end-to-end recruitment and onboarding of volunteers across all Hospice roles, including clinical, wellbeing, family support, retail, fundraising, finance, facilities and administrative roles.
• Deliver a high-quality, seamless onboarding experience for volunteer applicants.
• Co-deliver monthly Introduction to Volunteering sessions, including follow-up engagement.
• Maintain effective recruitment pipelines to meet service needs.
• Support with recruitment campaigns for high priority volunteering roles.

Compliance & Governance

• Oversee volunteer compliance, ensuring volunteers, where required:
  • Have satisfactory references
  • Are DBS-checked
  • Complete and refresh mandatory training, including face-to-face safeguarding and relevant onboarding training via departments
• Maintain accurate compliance records within CRM systems.
• Monitor and report on DBS and safeguarding renewals, liaising with volunteers, team leaders and the education team.
• Ensure adherence to Hospice policies, legal requirements and best practice

Volunteer Operations & Service Delivery

• Provide front line guidance and advice on volunteer involvement and best practice to volunteer involving teams.
• Work with education team to co-facilitate Hospice Connections training sessions where required.
• Build strong cross-departmental relationships to align volunteering with organisational priorities.
• Demonstrate a thorough understanding of the volunteer lifecycle and provide guidance and support to managers in planning volunteer requirements, recruitment, onboarding, induction, training, ongoing supervision, recognition, development, issue resolution, and volunteer exit processes.
• Part of the People Team office cover answering telephone, email and in person queries or directing the enquiry to the right place to be resolved. This includes monitoring the volunteering and volunteer reference and volunteer rota inboxes.
• Arrange regular meetings with Hospice volunteer managers to:
  • Review volunteer pipelines and activity
  • Analyse data and service needs
  • Identify opportunities for collaboration and service improvement
• Be a main point of contact for volunteers in key operational roles (e.g. IPU Kitchen, Meet & Greet), including recruitment, onboarding, supervision, and ongoing support

• Organise IPU volunteer rota planning and management (forward planning and weekly), ensuring adequate cover and resolving last-minute gaps, arranging shadow shifts and organising mentor allocation.
• Manage and organise tasks for admin volunteers within the Voluntary Services team.

Volunteer Engagement & Experience

• Support with the planning and delivery of an annual programme of volunteer engagement events (e.g. Sunday lunches, feedback forums, seasonal events): Coordinate event logistics including communications, RSVPs, venues, catering and health & safety.
• Actively gather, review and respond to volunteer feedback to continuously improve the volunteer experience.
• Coordinate and support volunteer communications across the organisation, including the production and distribution of the monthly volunteer bulletin and volunteer updates.
• Foster a positive, inclusive and motivating environment for volunteers.

Data, Systems & Continuous Improvement

• Maintain high standards of data accuracy across volunteer systems and records.
• Use data insights to inform planning and improve service delivery.
• Identify and suggest improvements to volunteer processes, including onboarding and rota systems.

General Responsibilities

• Represent the Hospice and uphold its values and reputation at all times.
• Support organisational income generation activities where appropriate.
• Identify and engage in continuous professional development opportunities, sharing learning with colleagues.
• Contribute to ongoing service improvement across volunteering and wider Hospice operations.

Qualifications, Skills, Experience, Knowledge & Approach

Essential

• Demonstrable experience in volunteer coordination or management
• Experience overseeing compliance processes (e.g. DBS, safeguarding, governance)
• Experience managing rotas, logistics or service delivery functions
• Demonstrated experience coordinating volunteer recruitment and onboarding processes
• A strong understanding of volunteer management best practice, including relevant legislation, policies, compliance requirements, safeguarding, DBS processes, and governance.
• Awareness of developments within the voluntary sector and hospice volunteering to ensure organisational practices remain current, effective, and compliant.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database management
• Strong analytical, planning, and organisational skills
• Excellent verbal and written communication, diplomacy, and problem-solving ability
• Ability to manage competing priorities and work independently in a fast-paced environment
• Proven stakeholder management and relationship-building skills
• Proven ability to meet recruitment targets across multiple service areas

Desirable

• Experience in healthcare, hospice or charity sector
• Experience facilitating training or group sessions
• Knowledge of EDI principles and inclusive volunteering practices

· Proven experience of working in diverse communities

Communication

· Excellent customer care skills – understands importance of good customer engagement & able to build strong working relationships 

• Good team player who is willing to support others/learn new skills 
• Able to communicate sensitively and understand boundaries of working with volunteers
• Excellent verbal, written, and digital communication skills
• Compassionate, emotionally intelligent, and able to communicate sensitively
• Confident and persuasive communicator, able to represent Voluntary Services in meetings and in conversations with Heads of Services
• Strong interpersonal skills to build collaborative relationships across teams

Decision Making

· Maintain confidentiality at all times 

· Proactive, solutions-focused, and accountable for outcomes

· Strong attention to detail and ability to drive multiple projects concurrently.

• Confident decision-maker with sound judgement

Mental & Physical Considerations, working conditions and environment

· Commitment to the aims, ethos and values of the Hospice

· Keen to develop self within role

· Ability to prioritise in the best interests of the organisation as a whole

· Willing and able to work as part of a team and independently using own initiative 

· Skilled in managing competing demands and expectations 

· Work with pace and accuracy 

· Ability to manage various tasks in a timely manner 

· Self-motivated and able to fulfil the job role with minimal supervision 

· Task driven – able to see processes through to competition 

· Ability to concentrate for sustained periods of time 

· Confident under pressure 

Health & Safety

· Understand and comply with all Health and Safety, Fire and Infection Control regulations

· Complete all mandatory training and ensure compliance of direct reports and contractors

Safeguarding

Act in a manner at all times to safeguard the interests of individual patients/clients and their  families and justify public trust and confidence in the Hospice of St Francis.

Essex

Our Vacancy
Do you love making a difference? Are you the kind of person who brings warmth, energy, and compassion wherever you go? As a Care Support Worker at Peabody, you’ll be a vital part of someone’s journey, helping them live independently, confidently, and joyfully.

Whether it’s supporting with daily routines, encouraging hobbies, or simply being a kind presence, you’ll help people feel safe, heard, and empowered. This is a role where your care truly counts and where every day brings new opportunities to brighten someone’s life.

What You’ll Do

• Support people with personal care, health needs, and daily living tasks.
• Help individuals express themselves and make choices that matter to them.
• Encourage hobbies, interests, and community activities.
• Build strong relationships with families, friends, and professionals.
• Keep homes safe, clean, and comfortable.
• Work flexibly across services including evenings, weekends, and overnight shifts.
• Maintain accurate records and contribute to reviews and team meetings.
• Promote health, safety, and uphold quality standards. 

What You’ll Need

• A kind heart and a compassionate mindset
• A sense of humour and a resilient attitude
• Great communication skills and a team spirit
• Willingness to work flexibly, including unsociable hours
• Respect for diversity and individual needs
• Ability to maintain accurate records and meet deadlines
• A satisfactory DBS check
• Experience in care or support (voluntary or paid) – desirable but not essential
• Care Certificate or NVQ Level 2 in Health & Social Care – desirable but not essential

This role will require an enhanced DBS check.

Candidates must hold a full UK driving licence and have access to their own vehicle.

Here are just a few of the benefits of working at Peabody: 

• Up to 25 days annual leave (dependant on hours worked)
• Access to a discount portal 
• Sleep in allowance 
• Family friendly policies
• Paid travel expenses, including mileage
• Refer a friend bonus scheme

Please read before applying:

• We’ll be reviewing applications and holding interviews on a rolling weekly basis, so please keep an eye on your inbox and phone - our team will be in touch to get you booked in!
• Peabody does not provide sponsorship as a licenced UK employer.
• This role follows a 24/7 working pattern, which includes overnight shifts, weekends, and bank holidays.You’ll need to be flexible and ready to support people when they need you most.

Closing date: 01 July 2026

Interviews will be ongoing until the 10th July and will take place on Teams.