• Are you looking for volunteer roles ?

    Go to volunteering section

19

Enquiry officer jobs in Birmingham, west midlands

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Closing in 7 days
IPWSO, Remote
£42,000 pro rata (£28,000 - 25 hour week)
Seeking an inspiring CEO to lead our international mission. Help us improve the lives of everyone affected by Prader-Willi syndrome (PWS)!
Posted 1 week ago Apply Now
World Physiotherapy, Remote
£32,000 per year
Seeking a highly organised individual for the administration and coordination of our education quality assurance services
Posted 1 week ago Apply Now
Natural Voice Network, Remote
£25,000 - £28,000 per year FTE
Posted 2 weeks ago
Closing in 3 days
The Bikeability Trust, Remote
67000
Can you drive our communications and fundraising growth?
Posted 1 week ago Apply Now
Unseen UK, Remote
£26,250 per annum (pro-rated for part time hours), plus £25 per day on-call allowance, when on-call (managed on a rota basis). We are an accredited member of the Living Wage Foundation.
Posted 1 week ago
Closing in 4 days
Racing Welfare, Remote
£50,000 - £60,000 per year DOE
Posted 2 weeks ago
Closing in 3 days
Alzheimer's Research UK, Remote
Cira £33,500 per annum plus car allowance £3,500
Play a significant part in contributing to a high performing fundraising team!
Posted 1 week ago
Page 1 of 2
Remote
£16,571 per year
Part-time (20 hours per week)
Contract (18 month contract with possibilty of extension)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

The role is 20 hours per week, negotiable, working remotely but with frequent visits to the NCC
Head Office in Portsmouth for training and assimilation into the Caseworking team.


Working as part of the NCC Casework Team, the Triage Caseworker (Education) will be the first
point of contact for beneficiaries seeking educational support through the Greenwich Hospital Go
Learn - Free online tutoring for Naval families and the NCC University Bursary Programme. This role
involves following the triage processes to assess the needs of the children to provide
recommendations for tutoring/bursary support. Assessments may lead to referrals being made to
the NCC for financial assistance for other child/family needs, advice, and support in the
management of finances, and child specific needs


Key Tasks and Responsibilities


Caseworkers provide support and advice to eligible individuals in line with the policies of the Naval
Children’s Charity. They work closely with other organisations to ensure that children and families
receive appropriate and prompt support.


The role of Triage Caseworker (Education) is to assess the eligibility for support through the
Greenwich Hospital Go Learn and The NCC University Bursary Programmes. Where additional child
and family needs are identified, recommendations for appropriate assistance to the NCC
Casework Team will be required. Caseworkers should be empathetic and non-judgmental.
Caseworkers will receive induction training in the NCC’s Beacon database, Microsoft forms and
other tools necessary to the role. The role is subject to DBS checking.
 

  • To act as the first point of contact for enquiries and applications from beneficiaries, providing a calm, supportive and professional welcome
  • To complete an initial assessment of eligibility and, where necessary, further assessment through telephone calls and emails
  • To use active listening and empathetic communication to build trust and ensure beneficiaries feel heard
  • Provide appropriate information to the Go Learn providers to enable the family to receive appropriate support.
  • Accurately record beneficiary information into Beacon, ensuring timely, detailed, and confidential case notes
  • Log and track applications and progress of tutoring delivery
  • Assess and evaluate outcomes from tutoring
  • If necessary, refer the family to the NCC Triage team for additional support.
  • Provide clear information about available support, signposting, or referrals
  • Follow up with beneficiaries once support has been completed to ascertain impact
  • To act as the first point of contact for enquiries and applications from beneficiaries, providing a calm, supportive and professional welcome
  • To complete an initial assessment of eligibility and, where necessary, further assessment through telephone calls and emails
  • To use active listening and empathetic communication to build trust and ensure beneficiaries feel heard
  • Provide appropriate information to the Aspire platform to enable the young person to receive the support
  • Accurately record beneficiary information into Beacon, ensuring timely, detailed, and confidential case notes
  • Log and track applications and progress of bursary delivery.
  • Assess and evaluate outcomes from bursary.
  • If necessary, refer the young person to the NCC Triage team for additional support.
  • Provide clear information about available support, signposting, or referrals
  • Follow up with beneficiaries once support has been completed to ascertain impact

General duties:

  • Ensure confidential handling of all information concerning beneficiaries in accordance with The Naval Children’s Charity’s confidentiality and data protection policies
  • Keep thorough, confidential and systematic records of all matters concerning enquiries, applications, and grant awards in accordance with The Naval Children’s Charity’s data protection policies
  • Regularly update personal training and skills
  • Such other relevant duties as may be assigned from time to time

Essential 

  • Professional background in education with an understanding of additional needs
  • Be able to demonstrate empathy, emotional intelligence, and non-judgmental communication
  • Evidenced knowledge and experience of charitable and financial support to beneficiary groups
  • Strong communication, organisational and record keeping skills
  • Ability to work unsupervised

Desirable

  • Confident using IT including Microsoft Office; knowledge of grants or other CRM
  • Experience of recording information into a CRM (training will be provided)
  • Evidence of working effectively in co-operation with other charities and organisations
  • Understanding of military life and the impact on serving personnel, veterans and their families
  • Familiarity with the Royal Navy and the Service charity sector

Personal qualities 

  • Adherence to NCC’s values
  • Integrity, honesty and professionalism at all times
  • Able to treat all people with respect and dignity
  • Willing to take responsibility for actions and remain accountable
  • A team player

The tasks listed in this job description are not designed to be exhaustive and may vary from time to time according to the needs of the Charity. This document will be reviewed in consultation with the post holder as the role and services provided by the organisation develop.

The Naval Children’s Charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and associated professionals to share this commitment
 

Application resources
Application Instructions

We are committed to finding the best fit for our team and creating a fair, objective recruitment
process. Therefore, as part of our selection process, shortlisted candidates will be asked to
complete the following assessments provided by Thomas International:
? Personal Profile Analysis (PPA)
? Trait Emotional Intelligence (TEIQue)
? High Potential Trait Indicator (HPTI)
To find out more please visit:
https://www.thomas.co/assessments/psychometric-assessment-aptitude-tests

Organisation
Naval Children's Charity View profile Organisation type Registered Charity Company size 1 - 5
Posted on: 12 February 2026
Closing date: 27 February 2026 at 16:00
Job ref: NCC/TCE
Tags: Advice / Information, IT, Training / Learning, Digital, Compliance / Quality, Data Entry, Data Protection, Database Management, Education, Facilities, Information Management, Security, Youth / Children, Grants