SCM is a community of students, past and present, and it is community that is at the heart of who we are and how we do things. Wherever students find us and however they engage, they are our purpose; supporting them to be, and, where they are open to it, to grow in their lives and faith.

We are deeply committed to an inclusive, progressive and radical approach to the Christian faith and we are a movement for today, which means campaigning on current issues of concern such as the refugee crisis, the arms trade and food injustice, and modelling LGBTQ+ celebration and pushing the church to do the same.

As we look to our future we have big dreams of what SCM can be, and to achieve this we’re looking for a Movement Administrator to support our work in bringing together students across Britain.

The main duties of the role include:

• Responding to incoming enquiries from members and SCM communities via telephone, email and social media, and coordinating appropriate responses from the staff team.
• Accurately recording activities on a database and ensuring contact information is kept up to date.
• Undertaking administrative tasks such as sending out welcome packs, resources and other correspondence.
• Supporting the Communications and Marketing Officer in sending regular communications to members and SCM communities.   
• Recording events bookings and sending information to delegates, as well as attending SCM events where possible to support the running of the event.  
• Ensuring that the website is kept up to date and proofreading content.
• Administering termly mailings to SCM’s members, communities and chaplaincies in collaboration with the staff team.  
• Carrying out annual surveys of members, communities, churches and chaplaincies, including collating the data and presenting this to the staff team for discussion.   
• Undertaking any other tasks as required commensurate with the post, such as taking minutes of meetings.

The ideal candidate for this role will be someone who is a confident communicator and can build relationships with people from a wide range of backgrounds. As the main point of contact for students and SCM community leaders, you will be able to respond to queries in a friendly and professional manner, communicating with students and other stakeholders and ensuring a high level of support is offered. You will need to show, in addition to the skills and experience listed in the person specification, that your values align with our values, and that you share our commitment to safeguarding. A willingness to learn and a positive attitude are as important to us as qualifications and experience, so do please get in touch even if you don’t think you meet all of the criteria quite yet.

You would be joining a small but dynamic staff who are deeply committed to the values and work of SCM, and who are excited to welcome you the team and work with you in your role. We can also offer you a competitive salary, a generous annual leave entitlement, pension contributions, enhanced sickness and family leave pay, and flexible working.

We actively encourage people from structurally disadvantaged backgrounds and underrepresented groups to apply. This includes, but is not limited to, people from communities experiencing racial inequality, migrants, refugees, women, non-binary people, people who identify as LGBTQIA+ and/or people from an economically deprived background.

For an informal conversation about this role please contact Lisa Murphy, Operations Manager.

Applications should be submitted electronically in Word format by email before the closing date and time. Please ensure that you clearly state the role you wish to apply for.

Closing date for applications: 4th January 2022 at 11am

Interviews to be held:                             From 10th January

Start date:                                              As soon as possible

SCM is a community of students, past and present, and it is community that is at the heart of who we are and how we do things. Wherever students find us and however they engage, they are our purpose; supporting them to be, and, where they are open to it, to grow in their lives and faith.

We are deeply committed to an inclusive, progressive and radical approach to the Christian faith and we are a movement for today, which means campaigning on current issues of concern such as the refugee crisis, the arms trade and food injustice, and modelling LGBTQ+ celebration and pushing the church to do the same.

SCM is a small charity with a strategic plan for growth and sustainability, of which effective fundraising and financial management is a key part. We are looking for a Finance and Fundraising Administrator who will provide high quality administrative support for the fundraising work of SCM, helping to ensure that strong relationships are built with donors and supporters. The post holder will also support the Operations Manager in monitoring the financial performance of the charity by ensuring that financial records are kept up to date.

The main duties of this role include:

• Recording the fundraising activity of donors on a database and maintaining donor records.
• Sending out thank you letters and supporting the Fundraiser with appeal mailings.
• Supporting the Fundraiser to prepare monthly fundraising progress reports.
• Ensuring that all financial transactions are recorded on the accounting software (QuickBooks), including creating invoices.
• Administering the day to day financial activities of the charity, paying bills and expenses claims using online banking and ensuring monies received are banked promptly.
• Maintaining the smooth running of the office by undertaking a range of administrative tasks including dealing with post, staffing the telephone, arranging travel and accommodation and maintaining stocks of stationery as required.
• Undertaking any other tasks as required commensurate with the post, such as taking minutes of meetings.

The ideal candidate for this role will be someone who is well organised and has a keen eye for detail, with experience of working or volunteering in a similar role. You will need to show, in addition to the skills and experience listed in the person specification, that your values align with our values, and that you share our commitment to safeguarding. A willingness to learn and a positive attitude are as important to us as qualifications and experience, so do please get in touch even if you don’t think you meet all of the criteria quite yet.

You would be joining a small but dynamic staff who are deeply committed to the values and work of SCM, and who are excited to welcome you the team and work with you in your role. We can also offer you a competitive salary, a generous annual leave entitlement, pension contributions, enhanced sickness and family leave pay, and flexible working.

We actively encourage people from structurally disadvantaged backgrounds and underrepresented groups to apply. This includes, but is not limited to, people from communities experiencing racial inequality, migrants, refugees, women, non-binary people, people who identify as LGBTQIA+ and/or people from an economically deprived background.

For an informal conversation about this role please contact Lisa Murphy, Operations Manager.

Applications should be submitted electronically in Word format by email before the closing date and time. Please ensure that you clearly state the role you wish to apply for.

Closing date for applications:   Tuesday 4th January 2022 at 5pm

Interviews to be held:           From 10th January 2022

Start date: As soon as possible

Can you empower disabled people? Do you have a passion for upholding peoples rights?  Could you give a disabled or vulnerable adult a voice?

This role is concerned with the direct provision of professional advocacy expertise to strengthen voice, champion rights, and change lives of people who may be marginalised or vulnerable. Jobholders would be responsible for providing a direct service to gain positive outcomes for people along with wider impacts. Applicants would desirably have gained a recognised qualification for their technical discipline.

Advocacy Matters vision of the future is for a fully inclusive society where vulnerable and marginalised people’s rights are upheld, their needs and wishes acted on and where their lives are fulfilling and active.

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About the role

Sense is looking for people who have experience and knowledge of supporting and leading groups of people to create safe, engaging and fun holiday experiences for those with deafblindness and complex disabilities.

Leading a unique Sense Holiday is a deeply rewarding and life enriching experience and a fantastic opportunity to expand your skillset and experience in working with varied groups. This is an excellent development opportunity for aspiring leaders and managers.

As a Holiday Leader, you will be leading, supporting, and motivating a team of volunteers so that every holidaymaker receives the person-centred care and support they need to have a fantastic holiday which is built around them as individuals.

You will have overall responsibility for the group’s wellbeing and for maximising the holiday experience for all its participants. 

You’ll join a diverse team and network of passionate leaders devoted to enabling individuals to get the most from their holiday. Sense will give you a high level of individual support via phone and email, face-to -face training, and support at our weekend preparation events, and you’ll benefit from creative, innovative and practical ideas from the experience of your peers.

The holidays are running on the following dates in 2022 (you will need to be available for at least 1 whole period):

Week 1: 15th July – 22nd July
Week 2: 29th July – 5th Aug and 30th July – 6th August
Week 3: 5th August – 12th Aug
Week 4: 13th Aug – 20th Aug and 14th Aug – 21st Aug
Week 5: 19th Aug – 26th Aug and 21st Aug – 28th Aug
Week 6: 27th Aug – 3rd Sept
Week 7: 30th Sept – 7th October

The holidays will be running at the following locations: 

London
Cardiff
Kidderminster, Shropshire
Skipton, North Yorkshire
Cirencester, Gloustershire
Kendal, Lake District
Mersea Island, Essex
Rosliston, Derbyshire
Louth, Lincolnshire

Being a Holiday Leader will give you a range of benefits, including:

Free DBS Check
Your pay will be £1018.60 for the 7 night residential holiday, Training days and the Feedback day. In addition to this, we will cover your travel expenses to the location/s for the residential holiday and also the Training weekend.
Free face to face training
Health and well-being support

Your duties can include:

Preparation and planning before the holiday including liaison with families, carers and holiday volunteers
Day-to-day management of the holiday
Reviewing and evaluating the holiday after it has finished
To provide a customised, responsive and high quality service to people with multiple sensory impairments, physical and/or learning disabilities.
To deliver services which meet or exceed organisational expectations and standards.
Full job specification is attached below.

Your required skills and experiences:

Availability to attend Leader Training weekend: 9-10 April 2022, Milton Keynes is essential.
Availability to travel to and lead a 7-night residential holiday in England or Wales between July and October 2022 is essential. Expenses for travel will be covered.
Commitment to complete any additional training as required for your holiday is essential. Depending on training needs, this may be online or face to face.  
Experience working with, supporting, or caring for children, young people, or adults with complex disabilities or other needs is essential.
Full person specification is attached below.

Who are we

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Our short Sense Holidays video shows just some of our fantastic holidaymakers, volunteers and leaders in action.

Scott, who led his first Holiday in 2019, said “You will be proud of yourself if you do it! It’ll be an exhausting but incredible week - a chance to give holidaym

Closing date: 13th December 2021 at 11.30pm

Do you have recent experience of providing specialist housing advice and working with people with multiple disadvantages? Then join Shelter as a Senior Advice, Support & Guidance Worker – Housing and help ensure our clients get the support they need.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

The Adult Support Hub (ASH) service is funded by Birmingham City Council’s Adult Services. The service works with adults with care needs, aged 25+ living in Birmingham, who are vulnerably housed and need support to retain their current homes or access suitable housing. The ASH team receives referrals from adult services or other agencies across Birmingham, and provides support to individuals to achieve agreed outcomes tailored to their needs and goals over an 8-week period. The team will work closely with Shelter Birmingham’s advice team, and our in-house legal team and support workers. Advisers will actively seek opportunities to develop casework which contributes to fairer housing and better housing conditions across the city by contributing to Shelter’s wider work on systems change through strategic litigation, community organising and campaigning.

About the role
As a Senior Advice, Support & Guidance Worker, you will provide advice and support with housing and related issues across the community and manage a varied caseload.You will also identify themes coming through your work and look at systemic change, working with the Hub to provide evidence for any work that may be ongoing.  Working flexibly across Birmingham to meet the needs of the service, you will keep up to date on changes in legislation, utilising this in your day to day casework and line manage, mentor and coach Community Advisers and Advice Assistants. You will also lead on involvement of those with lived experience and ensure co-production in service delivery/design.

About you
You will have experience of providing specialist housing advice and support to people with multiple disadvantages within a safeguarding framework and experience of ensuring quality through supervision, mentoring and coaching. You’ll also need experience of developing and delivering group training sessions. Proactive, results-driven and sensitive to the needs of others, you work well within a team and aren’t afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate. Experience of using a range of IT tools including case management systems, Microsoft Office applications, internet and email with the ability to type is essential.

Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to join our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

SCM is a community of students, past and present, and it is community that is at the heart of who we are and how we do things. Wherever students find us and however they engage, they are our purpose; supporting them to be, and, where they are open to it, to grow in their lives and faith.

We are deeply committed to an inclusive, progressive and radical approach to the Christian faith and we are a movement for today, which means campaigning on current issues of concern such as the refugee crisis, the arms trade and food injustice, and modelling LGBTQ+ celebration and pushing the church to do the same. As we put our faith into action we often see our members becoming more confident as leaders, growing as everyday theologians, developing as activists and flourishing in their discipleship.

Our membership is made up of an incredible diversity of people. Some gather in local communities on their university campus or at their church, others come together at a regional level through informal networks, and some members won’t have a local community, so their place of connection is through our national, especially online, work. Wherever someone connects with SCM, our values are present and our aims are worked towards. For some SCM is a place to ask hard questions and be challenged by others who are wrestling with faith and ethics. For others, it is a safe Christian space to express and settle in their queer identity. And for all, it is a place where they can simply be.

SCM is a small charity with a strategic plan for growth and sustainability, of which our fundraising is a key part. We are looking for someone who will continue to grow and professionalise our fundraising using the aims and goals of the fundraising strategy. They will build and maintain key fundraising relationships, particularly with churches and individuals, as well as effectively communicating with grant making trusts and potential partners.

The main duties of this role include:

• Maintaining and developing long term relationships with the SCM Friends network, who are our individual regular donors.
• Organising events and outreach activities to engage existing and new donors.
• Developing the potential of legacy income.
• Maintaining SCM’s database of donors.
• Identifying and engaging with new church partners, including speaking at services and events, exhibiting at local and regional denominational events, and promoting activities such as Student Sunday.
• Supporting other members of the team to integrate the fundraising message across the organisation.
• Supervising the production of fundraising materials, including paper and online materials.
• Researching new potential trust funding opportunities.
• Maintaining long-term and developing new relationships with trusts and funds through face-to-face meetings with trust secretaries and trustees.
• Developing strong cases for support and writing inspirational proposals.
• Reporting on fundraising activity to the trustees and grant making bodies.

The ideal candidate for this role will be someone who is skilled at building and maintaining key fundraising relationships, particularly with churches and individuals, and can effectively communicate our vision to gain support from grant making trusts and potential partners. You will need to demonstrate, in addition to the skills and experience listed in the person specification, that your values align with our values, and that you share our commitment to safeguarding. A willingness to learn and a positive attitude are as important to us as qualifications and experience, so do please get in touch even if you don’t think you meet all of the criteria quite yet.

You would be joining a small but dynamic staff who are deeply committed to the values and work of SCM, and who are excited to welcome you the team and work with you in your role. We can also offer you a competitive salary, a generous annual leave entitlement, pension contributions and enhanced sickness and family leave pay, as well as flexible, hybrid working (a mix of office and home based) from day one.

We actively encourage people from structurally disadvantaged backgrounds and underrepresented groups to apply. This includes, but is not limited to, people from communities experiencing racial inequality, migrants, refugees, women, non-binary people, people who identify as LGBTQIA+ and/or people from an economically deprived background. Due to the nature of this role and the responsibilities of the successful post-holder, a genuine occupational requirement to be a committed Christian is in place for this role in accordance with the provisions of the Equality Act 2010.

For an informal conversation about this role please contact Revd Naomi Nixon, CEO.

Applications should be submitted electronically in Word format by email before the closing date and time. Please ensure that you clearly state the role you wish to apply for.

• Closing date for applications: Tuesday 4th January 2022
• Interviews to be held: From 10th January 2022
• Start date: As soon as possible

Clinical Services Manager

Contract: Permanent, Part Time
Hours: 30 hours (the centre operates a 9 day fortnight, working days can be agreed)
Location: Birmingham
Salary: £53,122 to £61,621 pro rata per annum. Please note that the starting salary for the role is £53,122 pro rata per annum with an opportunity to progress up the scale over time.
Closing date: 09/01/2022
Expected date of interviews: W/C 17/01/2022

Would you like to make a positive difference to the lives of survivors of torture? Do you have experience of coordinating clinical services delivery to vulnerable groups in a community setting?

We have an exciting opportunity for a Clinical Services Manager to manage our innovative and friendly multidisciplinary team at our West Midlands Centre in Birmingham. You will lead and coordinate a team of experienced and innovative clinicians, in the service delivery of a range of NICE guideline recommended therapy interventions, offered to our clients’, survivors of torture and organised violence. You will report to the Associate Director of Clinical Services and operate as an integral part of the Clinical Management Team. This is an exciting chance to join us as we place survivor empowerment and movement building at the heart of our next four year strategy, and work together to increase the number of clients who can access our services.

This is a wide-ranging position and your key areas of responsibility will include:

• Responsibility for coordinating, leading and developing the clinical services function within the centre, which provides clinical services to adults, young people & families
• Leading on the implementation of Freedom from Torture's new clinical model "Pathways" with particular emphasis on survivor empowerment and evidence based practice for the treatment of PTSD and other trauma spectrum disorders.
• Championing people development as well as influence delivery of evidenced based practice, clinical standards, quality initiatives and audit based services.
• Being an effective role model and leader to encourage, develop and enhance skills of others.

About you

This is an important role within Freedom from Torture, to be successful in this role you must have a high level of commitment, to maintaining excellent standards of client care and service delivery. It’s a key requirement that you must have knowledge of appropriate standards and external regulatory bodies, such as the Care Quality Commission. You must also have sound financial awareness and experience of balancing the provision of quality care against budgetary parameters.

To be considered for this role you must be a Psychologist registered with HCPC, an accredited Psychological therapist, e.g CBT therapist, or Psychotherapist , or a registered Nurse (Mental Health), Social Worker, or Occupational Therapist, You must have professional experience of working with clients with complex PTSD. It’s essential that you have a clear understanding of the experience of refugees and people seeking asylum, both in terms of pre-flight experience and the experience of living in exile. You must have previous management experience and be able to provide demonstrable examples of how you have successfully previously led and influenced clinical teams within community settings.

In return, we offer a competitive package, with a generous 30 day annual leave entitlement, and 6% employer pension contribution. We also offer access to additional therapy training including NET and EMDR, access to high quality clinical supervision and an opportunity to hold a small case load alongside your management practice

You will also have the opportunity to work alongside our other Clinical Services Managers, including being able to attend a range of forums and working groups to support the clinical development of Freedom from Torture.

To view the Job Description and Person Specification, please click the link provided.

To be considered for this role it is mandatory that at the point of application you must provide a CV and a cover letter addressing the job description and person specification. You must also provide proof of your professional accreditation status relevant to the role.

If you would like to discuss the role in more detail please email the address in the apply link. 

About Freedom from Torture

We are dedicated to rehabilitating and protecting people who have survived torture. We predominantly offer psychological treatments, but also offer therapies to improve physical health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

This is an exciting chance to join us as we place survivor empowerment and movement building at the heart of our next four year strategy. If you would like to make a positive difference to the lives of survivors we would love to hear from you.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references and the Right to Work in the UK.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early, if we receive a high volume of applications.

No agencies please.

About the role

Are you a passionate and exceptional fundraiser with experience of working with trusts or major donors?

We are seeking a highly motivated, resilient and driven fundraising officer with excellent relationship management skills to support the growth and success of our Partnerships and Philanthropy Unit.

The Philanthropy Officer will manage and steward a portfolio of trusts and major donors working with colleagues across the organisation to identify and research donor prospects, produce compelling concept notes and funding proposals aligned to donor priorities.

About you

You will have good experience and understanding of fundraising, ideally in a trust or major donor environment. With excellent communications skills and an ability to convey complex ideas simply, you will also be great at managing a variety of donors and multiple projects including event coordination.

Why join us?

The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values driven and highly engaged colleagues, work life balance and flexible working – these are just some of the reasons we think Practical Action is a great place to work.

Our modern, open plan offices are located in the centre of Rugby and near to Rugby train station, 

In addition, we offer the following benefits:

• Full time roles are contracted at 35 hours per week.
• Some evening and weekend work may be required on an ad hoc basis, including attending events as a Practical Action representative.
• Flexible working hours are encouraged and enabled – depending on the role, remote working is possible.
• 26 days holiday rising with continuous service, in addition to public holidays.
• Pension scheme - employer contributes 10.5% of salary and the employee contributes 5%.
• Enhanced family friendly policies, including maternity, adoption, paternity and shared parental leave.
• Life assurance (3 x annual salary).
• Bike to Work scheme.

About us

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy. And we share what works with others, so answers that start small can grow big.

We’re a global change-making group. The group consists of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.

Practical Action believe that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued.  We treat all applications for employment on their merits and do not take into consideration any factors that are not relevant to the job such as disability, race, age, religion, gender, gender reassignment or sexual orientation.

Additional information

• Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.
• We treat all applications for employment on their merits and do not take into consideration any factors that are not relevant to the job such as disability, race, age, religion, gender, gender reassignment or sexual orientation.
• Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
•  The successful applicant must have the pre-existing right to both live and work in the UK.

National School Partnerships Officer

This is an exciting and rewarding opportunity to join an innovative organisation, building and maintaining strong relationships with school partners.

This youth social action charity challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time social action. As mentors, tutors and role models in schools, they support pupils growing up in some of the most disadvantaged areas of the UK.

Position: National School Partnerships Officer

Location: This post can be based in either Greater Manchester, West Midlands or London areas (home working available)

Hours: This is a part-time post working 21 hours per week (flexible working available)

Salary: £22,000 - £27,200 (pro rata) dependent on experience

Duration: 9 month fixed term

Benefits: 43 days of holiday leave (minimum) per annum to be taken during school holidays only, up to 5% pension employer contribution, interest-free loan for season ticket or bicycle, 2 volunteer days per year.

Closing Date: 12 December 2021

Interview date: Monday 13th or Wednesday 15th December 2021

Start date: Monday 17th January 2022 (there is flexibility available with the start date)

The Role

The National School Partnerships Officer (NSPO) will be to support the National Schools Partnerships and Manager with school partnerships.

The NSPO will meet with current school partners to ensure they are having a successful partnership and want to renew with the charity. The NSPO will focus on contacting school leaders to support the renewal efforts, as well as supporting the ongoing work to develop the partnership offer and agreement.

The NSPO will also need to build effective new relationships and partnerships to meet our year on year growth targets; this will include meeting school leadership teams in potential new schools as well as other key stakeholders (such as local authorities) to strengthen brand awareness. The role will also work closely with local Programmes teams so that School Partnerships are up to date with the work happening in schools and can begin to review partnerships for the next year.

Key responsibilities include:

• Relationship Management
• Seek opportunities across the regions, to engage with a wider network of schools, head teachers and senior stakeholders
• Work to targets set by NSPM
• Support with updating and completion of paperwork for school partnerships

About You

To be successful in this role you will need to be passionate about social change and serving a great cause. As the National School Partnerships Officer you will strive for excellence and support the core vision and values of the charity.

You will have:

• Gravitas with senior stakeholders and experience in networking, ideally in an educational setting
• Graduate qualification or relevant work experience
• Experience of working with primary or secondary schools
• Exemplary verbal and written communication skills, with the ability to listen to the customer and understand their needs
• Strong and persuasive presentation skills
• Evidence of a high level of organisation, with the ability to manage a busy workload
• Experience working in a target driven environment
• Positive, flexible approach to problem-solving
• Ability to work both independently and as part of a team to reach targets
• Ability to multitask and prioritise effectively during busy periods

You will be asked to submit a CV and a cover letter as part of your application detailing your current and previous experience.

If you want to make a real difference and believe that young people can change the world, we want to hear from you!

Due to the high volume of CVs the charity receives, they can only respond back to the successful candidates.

About the Organisation

This youth social action charity challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time voluntary service. As mentors, tutors and role models in schools, the organisation supports pupils growing up in some of the most disadvantaged areas of the UK.

Other areas of experience may include School Partnerships, School Partnerships Officer, School Partnerships Lead, School Impact Officer, School Impact, School, Primary School, Senior School, Early Years, EYF, Board of Education, Volunteer Coordinator, Volunteer Recruitment, Teacher, Education, School Engagement, School Leadership, Volunteer Management, Volunteer, Volunteer Coordinator, Volunteering, Impact, Teaching, Volunteer Engagement, Schools, Primary School Teacher, Senior School Teacher, Education Lead, Teaching Assistant, Teaching, Youth, Secondary School Teacher, Trainee Teacher, Teacher, Youth Support, Family Support, Children’s Support, Support Officer, EYF, Mentor, Youth Mentor, Volunteer Management, School Partnerships, School Liaison, School Support, Pupil Support. 

The opportunity

Are you interested in a career in customer service?  Do you love providing excellent customer service? Would you love to work for an amazing charity that funds research that really does save lives?

If that sounds like you, we want to hear from you!

About the role

We’re looking for three Customer Care Advisors to help us provide a fantastic responsive service to all our customers. 

Acting as one of the first points of contact with the customers, representing British Heart Foundation (BHF) you’ll provide an exceptional level of customer service. You’ll respond to and resolve inbound customers, supporters and fundraisers queries via telephone, email and live chat. 

This role is fast paced and you'll be able o take account for your own work and actions. Using the BHF’s Customer Relationship Management (CRM) database you’ll keep records of all contact made, updating customers’ addresses, contact preferences and all other admin needs.

We're open to receiving applications from candidates UK wide. Candidates would work a blended contract between home and office working and there will be a requirement for a weekly presence at our Birmingham hub.

Please note these are fixed term contracts for 6 months, with the potential to be extended to 12 months. 

About you

With a high standard of written and spoken English, you’ll have experience working in an call centre environment.You’ll be a fantastic communicator, able to listen and problem solve and able to work at pace. 

You'll have a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data.

With a real passion for delivering world-class customer service, you'll be able to demonstrate excellent customer service skills, with energy and empathy by telephone and in writing. You’ll also be able to demonstrate attention to detail and will have excellent administrative and time management skills to deliver results on time and within target.

About us

We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body so we have our work cut out.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work.

Interview process 

The interview process will be held over MS Teams. 

How to apply 
 

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Our recruitment process requires that successful candidates are asked to consent to a Basic criminal records check and any offer of employment will be subject to a satisfactory basic DBS check.