Graduate programme jobs

The Institute of Physics (IOP) exists to help physics and the people behind it realise their potential for our lives, our society and our planet.

Working alongside our members and leaders from across the physics community and beyond, we’ve identified three priorities that will shape our work over the next five years: Skills, Science and Society. These priorities sit at the heart of everything we do.

We’re currently looking for a People Officer on a permanent basis, to help us deliver our mission.

What’s it like working at the IOP?

The IOP is a friendly, inclusive and ambitious organisation. Diversity and inclusion are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.

Some of our benefits include:

• An excellent pension scheme
• Private medical insurance, life assurance, dental insurance and a healthcare cash plan
• Eye care vouchers, annual flu vaccinations, long service awards and access to an employee assistance programme
• 25 days’ annual leave as a standard, in addition to floating bank holidays
• Flexible working opportunities

The Role

What will I be doing?

You’ll be responsible for a range of activities, including:

• Maintaining and updating the full suite of personnel records for staff
• The timely and accurate generation and issue of employment contracts/amendment to terms and associated paperwork
• Overseeing the quality of data held within the HR system and other HR software and offer guidance to users of the systems and administrative support
• Preparing and accurately entering all monthly salary information on to the HR system
• Recruitment support for all Institute vacancies and managing the recruitment process
• Overseeing the probation and induction process for new starters and to conduct new starter induction sessions
• Developing new, and streamline existing administrative processes and procedures
• Generating system reports as and when required

About You...

The role is ideal for someone with good generalist HR experience and up to date knowledge and understanding of key HR legislation and HR systems.

We are looking for an organised and dependable individual who has a proven ability to work with within a small team, and who can communicate effectively with a wide range of people both in written and oral form.

Proven experience of accurate data entry and monthly payroll processes is essential along with previous experience of effectively following administrative processes.

Who will I work with?

• Internally, the role works across all departments as well as IOP Publishing HR and Finance
• Externally, the role works with recruitment agencies and other relevant organisations

Ideally, we at the IOP hope you’ll apply if your skills include:

Essential Criteria

• Experience of preparing and monitoring accurate contractual information and other essential HR documentation
• Experience of supporting the monthly payroll function
• Experience working in a busy and varied role in a fast paced environment, autonomously
• Strong working knowledge of employment law and HR best practice
• Absolute attention to detail
• Basic level HR qualification
• Experience using HR systems, ideally iTrent (Electric Theme)

At the IOP, we know that great candidates don’t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.

How to apply

Alongside your CV, please include a cover letter explaining how you meet the person specification.

How will I be working?

We work in a flexible, trust‑based way through our How We Work model. This gives individuals and teams the independence to choose how, when and where they work best, while recognising that some in‑person collaboration is important for impact especially from an operational standpoint.

You’ll be assigned a base office, which can also be your chosen place of work. Most of our roles offer hybrid working as standard, with occasional office visits to help us stay connected and support our inclusive way of working. As an organization we meet in person once a quarter at our Head Office in Kings Cross, London.

Why join the IOP?

The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community.

We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.

Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.

We are looking for a resilient and dedicated person to join our Avon & Somerset team as Early Interventions Officers, working within the VS team as part of the Avon & Somerset Victim Service partnership.

The service provides support across the whole geography of Avon & Somerset. This role involves making initial contact with victims of crime and Anti-Social Behaviour and providing initial support in a dynamic and ever-changing environment. The role is full-time and based at out office in Bristol office.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression

About the Role:

You will provide high quality support to all victims and witnesses of crime and Anti-Social Behaviour, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also provide cover for the local VS Helpline.

Key Responsibilities:

• Act as the first point of contact for service users referred in to the service, completing comprehensive impact and risks assessments using agreed processes and a tailoring the response to each individual's needs.
• Manage a caseload of service users who require more immediate and short term interventions, referring on those with more long term needs either internally or externally.
• Develop support plans where appropriate.
• Maintain accurate and confidential case management records and contribute to monitoring information for the service and provide accurate and timely performance information for internal and external use.
• Respond appropriately to safeguarding concerns including both child protection and vulnerable adult issues.
• Ensure that everyone is aware of their rights under the Victim's Code of Practice and the Witness Charter..
• Comply and keep up to date with all relevant legislation, policies and procedures, including data protection legislation, confidentiality.
• Work as part of a team to ensure that all outcomes and Key Performance Measures are met relevant to the local contract.

Ideally you will have:

• Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting
• Experience of working in an outcomes focused service
• Knowledge of the criminal justice system and the impact of crime
• Knowledge and understanding of Domestic Abuse processes and services
• Experience of engaging with vulnerable victims of crime who may have complex needs

You will need:

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations.
• The ability to undertake impact & risk assessments.
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Are you someone who loves working with data and ready to get stuck into major systems transformation projects?

If that sounds like you, we have an exciting fixed-term opportunity for a Data Officer to join our team on a hybrid basis for 8-9 months.

You'll play a pivotal role in supporting three major systems projects in 2026: our Microsoft SharePoint migration, HR system implementation, and contact & engagement database development.

As a standout candidate, you'll bring strong Excel skills and experience working with datasets, excellent attention to detail, and the ability to learn new systems quickly. You'll be flexible and adaptable as priorities shift, able to manage multiple tasks simultaneously, and your initiative in tackling problems independently sets you apart.

This role offers excellent exposure to charity operations and systems transformation, with opportunities to develop skills in project coordination and stakeholder engagement.

If this sounds like you, we'd love to hear from you.

YOU MUST BE AVAILABLE TO START NO LATER THAN 30TH MARCH 2026.

Closing date: 9th February 2026 10am

Skills assessment: 10th – 13th February 2026

First stage interviews (Zoom):  16th – 20th February 2026

Second stage interviews (at our office in-person): 23rd – 27th February 2026

PLEASE NOTE THAT IF YOU USE AI IN YOUR APPLICATION, YOU ARE MUCH LESS LIKELY TO BE SHORTLISTED. WE WANT TO SEE YOUR UNIQUE, BRILLIANT SELF. We do not use AI in any part of our recruitment and selection process.

Synchronicity Earth’s mission it to bring conservation to life through our work, championing effective approaches and increasing funding for Earth’s overlooked species and ecosystems and the communities working to protect them.

By joining, you’re not just taking part; you're contributing to our vision of a world in which biological and cultural diversity are valued, celebrated, and flourishing.

We welcome applications from people of all backgrounds for this role, particularly non-graduates, and are happy to discuss flexible working arrangements. We also welcome candidates who may have taken a career break. Your unique experiences and fresh perspective will only enhance our team's diversity and strengthen our ability to tackle the complex challenges facing our planet.

Candidates from Black, Asian, and Minority-Ethnic (BAME) backgrounds and people with disabilities who meet the criteria (in the section of the job description headed ‘What you will bring to the team’) and opt-in to our Guaranteed Interview Scheme will enter the first recruitment stage, see more information below.

Application and Recruitment Process

Inclusion is a priority throughout our workplace culture and is embedded in our recruitment process. To support this, the first stage of recruitment will be anonymised by Charity Job to mitigate against unconscious bias. Please let us know at any stage during the recruitment process if you have any accessibility requirements and we will do what we can to accommodate these for you. Please also let us know which pronouns you would like to be referred by, if you wish.

How to apply:

· Complete the application questions, upload your CV, and submit your application through Charity Job.

· Fill in our candidate survey. Whilst this survey is optional it is the way to opt in to the Guaranteed Interview Scheme (information below) if you would like.

Guaranteed Interview Scheme

We recognise that people from Black, Asian, and Minority-Ethnic (BAME) backgrounds and people with disabilities are under-represented in our sector, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond.

As part of our commitment to attract and retain talented individuals from under-represented groups to the conservation and environment sector, if you belong to these groups, you can opt in to the Guaranteed Interview Scheme (GIS) in our candidate survey. See the attachment which outlines how to do this and includes the link to the survey. If you meet the essential criteria for a role, you'll be guaranteed a first-stage assessment. The results of this assessment will be used to select candidates for the first-stage interview.

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity to contribute to BIAS’s mission of reducing social isolation among older Irish people and creating a warm and welcoming space for the whole community.

The Active Ageing Coordinator will run BIAS’s very popular twice-weekly active ageing lunch clubs in Dollis Hill and Cricklewood, which attract over 50 attendees per session, working with a team of volunteers to coordinate activities including Irish music, dancing and bingo. We are looking for a dynamic, enthusiastic person who is happy to take a hands-on approach to the development and delivery of our active ageing project. You will need to have strong people skills and the ability to proactively build positive relationships with volunteers and service users, along with excellent organisational abilities.

The project (funded by the Irish Government’s Emigrant Support Programme) will also involve delivering occasional special events for club members, such as St Patrick’s Day and Christmas celebrations and health and wellbeing days. You will need a strong capacity to build relationships and partnerships with other organisations and community groups in the borough, and a willingness to work with the leadership team on the marketing and development of the clubs, including via social media.

MAIN RESPONSIBILITIES

• Take the lead on the day-to-day running of BIAS’s two active ageing clubs in Brent, ensuring that they are welcoming, accessible and available to all.
• Carry out administrative tasks necessary for the successful running of the clubs, including shopping for club supplies, preparing refreshments, setting up music, organising entertainment and banking attendance fees, working within agreed budgets.
• Ensure the safety and wellbeing of all club members during club sessions, and manage communication and additional engagement with members outside of club sessions.
• Record and maintain member and attendance information in BIAS’s client management system.
• Where needed and possible, provide support to BIAS’s Active Ageing Coordinator in Haringey borough, and cooperate on joint club initiatives.
• Working in close cooperation with BIAS’s Volunteer Manager, encourage volunteer recruitment and retention and supervise volunteers during club sessions, ensuring that they have a safe working environment and a positive, fulfilling volunteering experience.
• Contribute to the promotion of the active ageing clubs in the local community, help create content and manage community interactions on BIAS’s social media accounts, and represent BIAS at occasional community events.
• Organise an annual summer outing for club members, and work closely with the leadership team on the organisation of a Christmas event for the wider BIAS community.
• Plan annual Health and Wellbeing Days in cooperation with local health networks, and work with the management team to identify other possible initiatives to improve the health and wellbeing of active ageing club members.
• Develop and maintain good relations with other cultural organisations and community groups in Brent, with the aim of promoting cooperation and cross-cultural exchanges.
• Work with the management team to identify opportunities for expansion of the active ageing project and ways to increase community engagement with BIAS.
• Attend regular supervision sessions with the Head of Operations, and be willing to undertake training and professional development as needed.

These are the basic duties required of the Active Ageing Coordinator. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This post will require travel to club venues and transport of club supplies, so access to a car is required.

ABOUT BIAS

BIAS is a local charity which has supported England’s largest Irish community for over forty-five years. We deliver our support through our welfare advice drop-in service, our active ageing clubs and our Be-a-friend volunteer scheme. We raise over £2 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for further expansion and has a range of medium- to long-term grant funding streams, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role (set out in the person specification), with supporting examples.

The deadline for applications is 30th January 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.

• Salary: €4.521,21 gross per month (Brussels) / £50,331 gross per annum (London)

• Location: Brussels or London

• Contract Type: Indefinite

• Hours: Full Time

• Closing Date: 9 February 2026

• First Interview Dates: 16 & 17 February 2026

About the role

Are you interested in an impactful fundraising role with global reach? At ClientEarth we are hiring a Philanthropy Manager to join our team in either Brussels or London. The Philanthropy team is key to securing unrestricted income and supporting the organisation to achieve financial resilience. You will represent the Philanthropy team internally and externally and provide key support across the philanthropy portfolio as well as manage their own portfolio of supporters and multi-year donors. This role will help lead on our prospecting plan and work across teams to implement fundraising initiatives.

Meet your Manager

In this role you will be managed by Clea Fergusson. Clea joined ClientEarth in March 2023 and is based in Berlin. Prior to joining ClientEarth, Clea worked as a fundraiser and marketing specialist for a number of humanitarian and development non-governmental organisations (NGOs), both nationally and internationally. She has led fundraising teams and strategies in countries such as the UK, France and Germany. Through her humanitarian and development work, she has had the opportunity to hear first-hand from many communities directly affected by the climate crisis around the world. Clea graduated with honours in French and Italian from the University of Manchester and obtained her Masters in Marketing from the University of Strathclyde in Scotland. She holds a Certificate in Fundraising Management from the British Institute of Fundraising and speaks English, French, German and Italian.

Main Duties

• Actively solicit and manage donor relationships across assigned portfolio to contribute to the global philanthropy income target with a focus on building new income and unrestricted income
• Build a resilient donor pipeline and manage prospects and donors through each stage of the pipeline, ensure annual renewals, uplifts and secure new income
• Develop compelling proposals and reports that engage prospect and meet donor priorities and requirements
• Build relationships with internal senior stakeholders including the CEO, Chief Impact and Programmes Officer, Trustees and the Development Board to achieve outcomes of the development strategy

See the job description (below) for a full list of duties for this role.

Role requirements

• Significant fundraising management experience working in the development or philanthropy fields (essential)
• Demonstrable experience of securing five or six figure gifts as well as multi-year commitments including unrestricted income (essential);
• Experience in writing, coordinating and submitting successful funding proposals (essential);
• Line management experience (essential);

See the job description (below) for a full list of requirements for this role.

Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.

Further Information

Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based  See our Benefits page for more as well as our flexible working FAQ.

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our equity, diversity and inclusion journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in Belgium or the UK.

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

The Role

Nottingham Contemporary is a leading centre of contemporary art in Europe, and among the largest spaces of its kind in the UK. We have an exciting vacancy for a Development Coordinator to join our dynamic and supportive Development team, to assist with securing funding for the future of our organisation. As Development Coordinator, you will support the Senior Development Manager and Director to achieve our ambitious fundraising strategy. You will be a pivotal member of the team, undertaking tasks across administration, research, project and events management, and high-level writing.

Your main accountabilities will include:

• Providing administrative oversight of key areas related to gaining income from a wide range of sources, including but not limited to trusts and foundations, individual donors, and corporate giving (including from commercial galleries).

• Researching, drafting and preparing timely project and funding report templates and reports.

• Supporting the Director and Senior Development Manager in strategically cultivating and stewarding individual donors, as well as corporate and strategic partners.

• Undertaking prospect research, including due diligence of individual donors, researching opportunities for funding through Trusts and Foundations, and identifying relevant local and national government grant schemes.

• Supporting the planning, drafting and submission of grant applications and funding reports, with the aim of leading on select applications and reports over time.

• Supporting the planning and delivering of a high-quality programme of supporter, VIP and external events.

The Person

This is an exciting opportunity to gain experience in fundraising for a renowned arts organisation, and we’re looking for someone who is proactive and enthusiastic for the challenge! Your ability to be adaptable, calm, and to manage a busy workload will be vital when administering bids, preparing reports, and researching donors and funding opportunities. A team player, you’ll enjoy working collaboratively and supportively with internal colleagues and external stakeholders. You’ll have excellent written and verbal communication, and your strong organisational and project management skills will come in handy when managing cross-team funding applications and organising events for donors, funders and prospects.

You don’t need experience in fundraising to apply to this role. We understand the benefit of other skills and experience, and are excited to hear from those with transferable skills such as high-level writing, project management, administration, research, events management, customer service or commercial sales. If you don’t meet all of the criteria but are interested in the role, please do consider applying.

Closing Date: Monday 9 February 2026, 10am

Interview Date: Monday 23 February 2026

Are you passionate about quality assurance in higher education and ready to make an international impact?
 
 
A leading global membership and accreditation body is seeking an Accreditation Manager to join a close-knit team, supporting institutions worldwide on their journey to excellence. This is a unique opportunity to work independently, travel globally, and help shape the future of business education.
 
 

• Salary: Up to £40,000 per annum, depending on experience
• Employment type: Permanent
• Hours: Full-time, 35 hours per week
• Working arrangements: Hybrid (London)
• Start date: ASAP

 
 
About the Organisation
 
This respected membership and accreditation body has a team of 32 staff, renowned for its supportive culture and commitment to professional development. The organisation values cross-cultural understanding, collaboration, and a global outlook.

About the Role
 
As Accreditation Manager, you’ll focus primarily on the business graduates’ side of the organisation, representing the Accreditation team during assessment visits to business schools – mainly for BGA accreditation, with occasional support for other accreditations. You’ll plan and deliver all preparations for visits, maintain programme information, draft high-quality reports, and provide exceptional customer service to stakeholders.

Key Responsibilities
 

• Lead and support assessment visits to accredited and candidate business schools
• Plan, execute, and deliver all preparations for assessment visits
• Maintain accurate, up-to-date programme information online
• Draft detailed assessment visit reports for board consideration
• Respond promptly to stakeholder enquiries, ensuring excellent service
• Provide high-level administrative support for accreditation services
• Engage and support pipeline schools through the accreditation process
• Undertake other relevant tasks as required

 
 
Skills / Experience Required
 

• Significant experience in quality assurance within higher education
• Excellent written and verbal communication skills
• Ability to build strong relationships with senior stakeholders
• Cross-cultural awareness and a global mindset
• Strong organisational skills and ability to manage multiple priorities
• High emotional intelligence, diplomacy, and integrity
• Ability to work independently and as part of a distributed team
• Willingness to travel internationally (up to two weeks at a time)
• Understanding of data protection and handling sensitive information

 
To Apply
 

• If you’re ready to take the next step in your accreditation career and thrive in a hands-off, supportive environment, we’d love to hear from you.
• Please submit your CV and a brief cover letter outlining your suitability for the role.

 
 
Deadline
 

• Applications will be reviewed as received; please apply as soon as possible for immediate consideration.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About Us

Brent Carers Centre is a leading local charity supporting unpaid carers of all ages. Our Young Carers Service works with children and young people aged 5–24 who look after a parent or family member due to disability, long‑term illness, mental ill‑health or addiction.

We’re now recruiting a Trainee Young Carers Service Worker — an ideal opportunity for someone passionate about working with young people and looking to start a career in youth work, family support or social care.

We offer full training, mentoring, and a structured development pathway.

About the Role

As a Trainee Young Carers Service Worker, you’ll support the team to identify, engage and support young carers across Brent. You will help deliver group sessions, holiday activities, school workshops and one‑to‑one support, all with guidance and supervision.

This is a hands‑on, rewarding role where you’ll help young carers build confidence, reduce isolation and achieve their goals.

Key Responsibilities

• Support school outreach, assemblies and awareness workshops
• Help facilitate group sessions and young carers clubs
• Assist with planning and delivering holiday programmes and trips
• Provide supervised 1:1 support to young carers (goal‑setting, wellbeing check‑ins)
• Help create support plans tailored to young people’s needs
• Work with schools, families and professionals to coordinate support
• Keep accurate records on our case management system
• Adhere to safeguarding, GDPR and professional boundaries

About You

We welcome applications from people of all backgrounds — including those with lived experience of caring.

You will be:

• Passionate about supporting children & young people
• Kind, patient and a good communicator
• Willing to learn and take part in training
• Organised, reliable and able to follow procedures
• Comfortable working in schools, community venues and group settings
• Able to work occasional early evenings or weekends

Languages commonly spoken in Brent (e.g., Somali, Gujarati, Arabic, Polish, Romanian) are an advantage but not essential.

What We Offer

• Full training programme (safeguarding, youth work skills, communication, risk, GDPR)
• Regular supervision and access to professional development
• Supportive and friendly team environment
• Clear progression route into a Young Carers Support Worker role
• Pension, holiday allowance and flexible working
• Hybrid working for administrative tasks

How to Apply

Please submit:

• Your CV (max 2 pages)
• A short supporting statement explaining what interests you about this role, what you would bring and how you’d meet the person specification

Additional Information

Brent Carers Centre is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to an Enhanced DBS check, references and appropriate checks. We welcome applicants from all communities and backgrounds.

The Head of Clinical Governance will lead and enhance the organisation’s commitment to delivering high-quality, safe care for children. This role is pivotal in overseeing clinical governance frameworks, ensuring compliance with regulatory standards, managing clinical risks, and implementing quality improvement initiatives. The postholder will work collaboratively across teams to promote a culture of safety and continuous improvement, aligning with The Children’s Trust’s strategic objectives. Whilst the post directly reports to the Director of Nursing and Quality, the remit of the role spans the whole organisation and works across all clinical directorates.

Interview date: to be confirmed

This role is not open for sponsorship.

Duties and Responsibilities

Clinical Governance

• Develop and maintain an effective clinical governance framework that supports safe and high-quality care.
• Facilitate regular clinical governance meetings to discuss performance, incidents, and quality improvement initiatives.
• Ensure that clinical pathways and practices are aligned with best practice guidelines and evidence-based standards.

Patient Safety

• Lead initiatives to enhance patient safety across all services, promoting a culture of transparency and reporting.
• Implement and maintain the Patient Safety Incident Response Framework (PSIRF), ensuring that learning from incidents is captured and shared.
• Monitor and report on patient safety metrics, identifying areas for improvement and ensuring appropriate action plans are developed.

Clinical Risk Management

• Identify, assess, and manage clinical risks within the organisation, ensuring effective risk mitigation strategies are in place.
• Conduct regular reviews of incident reports and risk assessments to inform organisational learning and development.
• Oversee the management of serious incidents, ensuring thorough investigations and appropriate follow-up actions are completed.

Quality Improvement

• Develop and implement quality improvement initiatives aimed at enhancing patient outcomes and experiences.
• Lead quality impact assessments for new initiatives or changes in practice, evaluating potential risks and benefits and manage the organisational governance in relation to these.
• Collaborate with multidisciplinary teams to promote a culture of continuous quality improvement.

Regulatory Compliance

• Ensure compliance with relevant legislation, standards, and guidelines, including CQC regulations and national safety frameworks.
• Maintain an up-to-date understanding of regulatory changes and ensure organisational policies and practices reflect these updates.
• Coordinate and draft the annual organisation quality account.

Clinical Audit

• Design and implement a comprehensive clinical audit program that evaluates the quality of care and compliance with clinical standards.
• Analyse audit findings to identify trends and areas for improvement, facilitating the development of action plans.

Incident Management

• Oversee the incident management process, ensuring that incidents are reported, investigated, and learned from effectively.
• Develop strategies to communicate learning from incidents across the organisation to promote a culture of safety.

Professional Standards

• Promote adherence to professional standards and best practices among clinical staff, ensuring high levels of accountability and professionalism.
• Monitor compliance with organisational policies and procedures, implementing corrective actions as needed.

Policies and Procedures

• Develop, review, and update clinical policies and procedures to ensure they align with current best practices and regulatory requirements.
• Ensure all staff are trained and knowledgeable about relevant policies and procedures.

Medical Records

Ensure that medical records are maintained accurately and confidentially, supporting patient safety and care continuity.

Medicines Management

• Line manage the lead pharmacist and wider pharmacy team
• Oversee medicines management processes, ensuring compliance with best practices and safe medication administration.

Complaints and Patient Experience

• Manage the complaints process, ensuring that concerns are addressed promptly and appropriately, and lessons learned are disseminated.
• Work to enhance patient experience through feedback mechanisms, ensuring that patient voices are heard and acted upon.

General

• Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.
• Act as a critical member of the Nursing and Care senior leadership team.

Health and Safety

Adhere to all Health and Safety guidelines, principles and regulations required to perform your role and comply with The Children’s Trust policies and procedures.

Wellbeing and Emotional Resilience

• Maintains a positive approach and outlook when dealing with change and overcoming challenges and problems.
• Recognises own limitations, develops realistic goals, and uses support network resource when or if necessary.
• Treats challenges and problems as a learning experience.
• Remains organised and focused when under pressure.
• Responds appropriately and effectively to all constructive feedback.
• Motivates self and other.

Education & Qualifications:

• Active NMC membership
• Educated to Masters degree level in a relevant area (or relevant experience), and / or with relevant post graduate teaching or leadership qualifications.

Experience:

• Evidence of significant operational leadership experience at AfC band 8a equivalent or above
• Experience working with children with learning disability
• Experience of working within quality and clinical governance dedicated roles
• Experience within training/education/practice-based education and presenting effectively to a variety of audiences
• Experience managing significant budgets
• Experience writing business cases for service proposals
• Experience of effective partnership working with internal and external stakeholders
• Management of change

Skills & Abilities:

• Dynamic, passionate, open, participative, and supportive leadership style
• Strong influencing skills
• Ability to develop and deliver innovative training programmes
• Clinically credible in own area of practice
• Able to deliver a multi-faceted service balancing the capacity of each area to meet service needs and priorities.
• Effective communicator

Knowledge:

Strong understanding of:

• Health care educational framework and of developing training strategies
• Clinical and operational audit data and analysis/presentation methodology
• Multidisciplinary team working
• Care of children with learning disabilities
• Safeguarding
• Quality improvement programmes and methodologies

Personal Qualities:

• Commitment to the vision and values of The Children’s Trust.
• Flexible and ‘can do’ attitude to competing commitments in workload.
• Highly motivated and reliable.
• Ability to cope working in a demanding environment.
• Commitment to maintaining personal wellbeing and the wellbeing of colleagues. 

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

We're looking for a kind, compassionate and resilient female Specialist Support Worker to join our Learning Disabilities Social Care Service in Stratford Road.

£29,110.00 per annum, working 40 hours per week.

Want to feel like you're part of one team? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
• Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
• Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem

What you'll bring:

Essential:

• NVQ Level 2/3 or equivalent with some or equivalent sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see the full Job decription on our website

Beyond Reflections is a charity supporting the needs of Trans+, Non-Binary people including friends and allies. We are looking for an inspriing person who can continue to grow and develop the charity so it continues to advance and improve its impact and sustainability - a full job lack is avalable.

More details can be found at our website where a job pack has full details

About Beyond Reflections

Beyond Reflections is a UK charity providing dedicated mental-wellbeing support to Trans+ people, as well as to their families,

friends, and allies. We offer a combination of group support, one-to-one services, and therapeutic interventions delivered by experienced case workers, counsellors, and therapists.

Our work spans both online and in-person settings, ensuring support is accessible, confidential, and rooted in compassion.

From facilitated support groups and tailored counselling to mentoring, safe social spaces, and specialist guidance, we aim to meet people where they are and provide the right help at the right time.

We play a wider role in strengthening inclusion across society. Our training and development programmes, which have been delivered to organisations such as the CPS, Hampshire Police, B&Q, and the University of Southampton, focus on Trans+ awareness, allyship, leadership coaching, conflict resolution, and policy development. All income from this work goes directly into our hardship fund, enabling us to support those who would otherwise be unable to access help.

Volunteers are an essential part of our organisation. They contribute across support services, events, administration, and governance, bringing a wide range of lived experiences and skills. We provide a supportive environment for volunteers to grow, develop, and contribute to meaningful change.

Our Services

Support Groups and Community Spaces

One-to-One Support

Therapy and Counselling

Mentoring

Practical Support

Job Description and Person Specification

Please read this job description and person specification carefully to help you write your cover letter and tell us how you meet our requirements for the role. We are looking for potential from applicants. Job TItle Chief Executive Officer (CEO)

Salary £40,000 - £52,000 per annum (FTE)

Hours 0.8 - 1 FTE, with some flexibility required to meet organisational needs.

Location Southampton, 3-4 days in the office with options to work remotely when required.

Reports To Board of Trustees

Responsible For Members Coordinator and Admin, Volunteer Coordinator, Revenue Coordinator, Therapeutic Lead. Contractors, including Supervision Lead, Bid Support and Social Media/PR.

Job Description

The Chief Executive will provide clear, compassionate, and forward-looking leadership that strengthens Beyond Reflections’ impact and ensures our services remain safe, accessible, and responsive to the needs of the Trans+ community. They will translate the Board’s vision into organisational strategy, oversee effective operations, and build a culture rooted in our values of respect, inclusion, and empowerment. They will be responsible for guiding the charity through a period of growth in response to increasing demand. This includes developing partnerships across the charity and public sectors, driving financial sustainability, supporting staff and volunteers, and ensuring our services maintain the highest standards of quality and safeguarding.

Key Responsibilities

Strategic Leadership & Organisational Development

● Lead the delivery of the charity’s strategic plan, ensuring the organisation remains responsive to the needs of the Trans+ community.

● Identify opportunities for growth, innovation, and collaboration across the sector.

● Translate strategic priorities into clear operational objectives and measurable outcomes.

Governance, Risk & Compliance

● Act as the primary link between the Board of Trustees and the organisation, ensuring clear communication and timely implementation of Board decisions.

● Ensure full compliance with charity law, safeguarding requirements, quality standards, and regulatory obligations.

● Provide clear, accurate reporting to the Board to support effective governance and decision-making.

● Maintain strong organisational risk management and business continuity processes.

Operational Leadership & Service Delivery

● Oversee high-quality delivery of all services, including support groups, counselling, therapy, mentoring, training, and volunteering programmes.

● Lead and support the senior management team (e.g., Operations, Therapeutic, and Fundraising leads) to ensure effective operational oversight.

● Promote continuous improvement, data-informed decision-making, and consistent service standards across online and in-person provision.

People, Culture & Wellbeing

● Foster an inclusive, trauma-informed, and person-centred organisational culture that reflects the charity’s values.

● Recruit, lead, and develop staff, ensuring strong performance and wellbeing.

● Support and integrate volunteers across service delivery, promoting engagement, recognition, and effective practice.

External Relations & Partnerships

● Act as an ambassador for Beyond Reflections, representing the charity to funders, partners, policymakers, statutory bodies, and the media.

● Build strategic partnerships, including collaboration with broader LGBTQIA+ organisations and health/social care providers.

● Advocate for Trans+ people, contributing to policy, awareness, and sector development.

● Ensure member voices inform organisational decisions and strategic direction.

Finance, Fundraising & Sustainability

● Lead financial planning, budgeting, and stewardship to ensure sustainability and value for money.

● Grow diversified income streams, including unrestricted funding, grants, training revenue, and corporate partnerships.

● Maintain relationships with funders, commissioners, donors, and commercial partners.

Person Specification

We know that no candidate will meet every single requirement in this pack, and we strongly encourage you to apply even if you’re unsure you tick every box. If you share our values, bring relevant experience, and feel motivated by our mission, we’d be very glad to hear from you.

Essential Desirable

Significant senior leadership experience, preferably in the charity, social care, or mental health sectors.

Lived experience as a trans, non-binary, or gender-diverse person, or personal experience connected to the Trans+ community.

Deep understanding of issues facing trans+ (gender-diverse) communities, or lived experience.

Experience in designing or delivering training programmes for organisations.

Proven track record in strategic planning, financial management, and fundraising.

Experience of mental health or therapeutic service delivery.

People-management skills: experience managing teams, developing staff, and supporting volunteers.

Network of relationships in the LGBTQIA+ sector, statutory bodies, or philanthropic funding landscape.

Excellent communication and stakeholder-engagement skills, including public speaking, advocacy, and partnership building.

Experience scaling organisations, diversifying income, or developing trading/social enterprise models.

Strong governance knowledge and experience working with or reporting to a Board of Trustees.

Understanding of digital transformation and digital service delivery.

Commitment to safeguarding, equality, diversity, inclusion, and trauma-informed practice.

Experience overseeing remote, hybrid or multi-site teams.

Demonstrated ability to lead in emotionally complex environments and maintain professional boundaries.

Familiarity with commissioning processes and local authority partnership models.

How to Apply

Submitting an application

To apply for this role please submit your CV and a cover letter to us

Your cover letter should address the following questions and be no longer than one A4 page:

1. 2. Why do you want to be part of Beyond Reflections?

How do your skills and experience meet what is set out in this Job Description?

To be considered for the role you must submit your application by the deadline. We want to see people at their best and so of course will make any reasonable adjustments relating to long-term conditions or disabilities that you need to help you perform at your best. Please let us know if this applies to completing your written application. We also ask you to let us know when submitting your application if you have any requirements for accessibility-related adjustments if you are selected for an interview.

Interviews

First-round interviews will take place in the week commencing 9th February 2026 and will take place online. Second-round interviews will take place w/c 16th February, where you will be asked to give a presentations to Trustees. If you are successful through these stages, you will be invited to the BR offices during the week of 23rd February. If you will be unavailable for any of these dates please mention this in your application email. These dates may be extended subject to the number of applications.

References and eligibility checks

Once we have identified a preferred candidate via the interview process, we will carry out reference checks and legally required checks of eligibility to work in the UK before making a final job offer.

Our Charity

Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK.

We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people.

We’re a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won’t and we go the extra mile. We believe in collaboration – both within our teams and with the local community – to achieve the best outcomes.

Our values-driven approach means we recruit for values and train for skills.

The Role

Are you passionate about supporting people to live independently and thrive?

We’re looking for a dedicated Mental Health Support Worker to provide one-to-one support to people experiencing mental ill health. Your role will focus on helping people build the skills and confidence they need to maintain their accommodation and improve their quality of life.

You’ll work closely with local councils, mental health services, and other agencies to advocate for those you support. Using a person centred, strength-based approach, you’ll carry out needs assessments, coproduce support and safety plans, and guide individuals toward their personal goals. Your work will be grounded in empathy, professionalism, and a commitment to safeguarding.

We’re looking for someone who can build respectful, honest relationships while maintaining clear boundaries. You’ll help people understand and manage their wellbeing, monitor progress, and ensure all support is delivered to high standards.

What We Offer

Enhanced annual leave entitlement – 27 days annual leave per year, plus bank holidays.

Commitment to mental health and wellbeing – people are at the heart of what we do; you’ll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.

Paycare health cash plan – you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.

Employee Assistance Program – access to 24/7 GP appointments, 1-1 counselling and health assessments.

Team initiatives – this may include team away days, P3’s Big Day Out and our Annual Awards Ceremony.

Discounts – including the Blue Light Card, Bike2Work Scheme, Paycare Perks and Tickets for Good.

Personal development opportunities – including mentoring, training, secondments, job shadowing, and more.

Colleague Volunteering Programme –one day paid leave per year

Enhanced sickness pay – based on your length of service.

Earning Potential – optional overtime and refer a friend bonus scheme.

Additional equipment provision – some employees may be provided with additional equipment including workwear, tools and use of a company van or car.

Please note P3 reserve the right to close this advert earlier than the stated closing date.

Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination

Job Title: Operations Manager – Osborne Partnership

Hours: 37.5 hrs per week (full time equivalent).

Salary: £53,508 dependent on qualifications

Responsible to: Chief Executive - Senior Management Team (SMT)

Responsible for: 4 x Senior Service Managers

3 x Service Managers

Responsible for the safe delivery and environment of the Osborne Centre (both Partners and staff) delivering a range of quality services for our Partners (service users) and ensuring that the management systems are in place and operational.

Qualification(s) Level: Applicants with Level(s) 5 Leadership & Management  Social Care/ Education/ Health (particularly with adults with learning disabilities) or similar qualifications (including degree equivalents or better), are especially welcome however we will consider applicants with alternative qualifications and experience subject to expressly agreeing to upskill on the job and provided there is an evidentiary trail that can show evidence of a caring mentality and empathy with our service user group and or in a home care environment or other learning type institution.

Overall purpose:

To manage all aspects of the ‘Operations’ of Osborne Partnership and supporting the strategic development of the organisation alongside the Chief Executive to ensure a  fully functional and operational service for the overall benefit of our Partners (service users) day learning and support development as per the Charities aims and objectives of Education, Skills Attainment, and Employability Skills for adults with learning disabilities.  

To actively train and support Partners to gain independence skills, life skills, and other skills through a ‘mixed ability’ support service that includes supporting the training of Partners through formal qualifications (Entry level NVQ teaching & support), on the job training, and internal qualifications and benchmarks.

To ensure that the service is:

- Properly monitored and utilising an internal database for the recording of information (Storii);

- Delivered on the basis of an agreed organisational and service Scheme of Works/ Service Plan as well as Partner Individual Learning Plans (ILPs);

- Reviewing Partner progress on a quarterly basis showing ‘distance travelled’ by individual Partners;

- Serviced by managed, trained and motivated staff;

- Delivered under the highest standards of health & safety and safeguarding welfare for our Partners.

Role:

To develop, support and deliver the day to day operations of the Osborne Partnership, in partnership with other senior Managers, and Service Managers, with a particular focus on the quality agenda as it relates to Partner services, service development, benchmarking, and external accreditations. The role will ensure that Partner services are engaged in a cycle of continuous review and improvements and providing Service Managers with the tools and support to deliver the highest standards of service through building confidence and expertise, and identifying service and personal development training where appropriate.

Main Duties:

1. To support the development and best practice of all Osborne Partnership service areas to ensure relevant, meaningful, and objective focused delivery for Partners.

2. To work with the relevant Service Managers and Project Supoort Officers (PSOs) to review current service delivery and to provide an objective, supportive, but challenging voice in the development of services.

3. To benchmark Osborne Partnership services and delivery against similar services in the borough and wider afield.

4. Working with other senior managers, identify and action new service areas of delivery commensurate with the Osborne Partnership Memorandum and Articles of Association and subject to Partners consultation and approval.

5. To identify, research, and action plan frontline external accreditations that will provide a objectifiable list of outcomes that will support and benefit Partners; staff development; and the professional standing of the Osborne Partnership.

6. To support senior managers in the development and implementation of new policies and procedures as they may relate to updated legislation; new service provision; Partners welfare, safety and development; staff development and benefits; or any other relevant area of service.

7. To line manage (including appraisals) relevant Service Managers as leaders of services ensuring that they understand the concept of continuous improvement and are supporting Project Support Officers (PSOs) to do likewise.

8. To ensure that Service Managers have identified and developed service schemes of work, annual development training plans for Service Managers and their PSOs in line with continuous improvement principles and to ensure best practice activities for Partners.

9. To work with senior managers to identify and action activities/ services/ initiatives/ documents/ plans that will support the on-going professionalisation and modernisation agenda of the Osborne Partnership

10. To actively support other senior managers in the day to day delivery of the Osborne Centre service provision ensuring health and safety at work principles are adhered to; safeguarding of Partners is paramount; that staff are adequately prepped and prepared for delivery of their services; and that a professional service approach is adhered to at all times.

11. To be the primary development Officer of the Storri database as it relates to Osborne Partnership, information gathering (and mindful of GDPR), and Partmner journeys travelled in the service.

12. To identify personal development opportunities and requirements as dictated by the role.

13. Any other reasonable task as defined as a management role and directed from time to time by the Chief Executive. 

14. To undergo training necessary in relation to the requirements of the post.

15. To undertake any other duties consistent with the overall purpose of the post within the competence of the post holder.

N.B.   As the Osborne Partnership works with and supports vulnerable adults, all posts require post holders to be in possession of a current DBS clearance (formerly Criminal Records Bureau – (CRB).

Job Title:  Operations Manager

The following skills, experience and qualities are required for the position of Operations Manager:

ESSENTIAL

1. Demonstrable evidence of having caring qualities and empathy for our service users group either through direct employment experience or on a personal carers basis.

2. Experience of working with people with learning difficulties or in a wider social care setting or in a home environment (carer), or in a learning institution

3. Demonstrable experience of leading operational team(s), motivating colleagues, and communicating a service vision and an ability to facilitate the development of individuals and groups in a work context.

4. A flexible approach to the work situation sufficient to cope with a variety of tasks and situations.

5. A good general education, sufficient to communicate verbally in a clear manner, and to complete monitoring forms and write reports in a clear and concise manner.

DESIRABLE

1. Qualification in Leadership & Management at Level 5 (or above) and willingness to train in other areas relevant to working with vulnerable adults (see below).

2. Ability to break down tasks into achievable steps for an individual with learning difficulties.

3. Training/ qualification in areas relevant to working with vulnerable adults, e.g. Safeguarding, Lifting & Handling, more general Health & Safety, etc.

4. Knowledge of relevant legislation, e.g. Mental Capacity Act, Deprivation of Liberty Act, etc.

5. IT skills.

6. Full driving license.

We're looking for a kind, empathetic and resilient Specialist Support Worker to join our Mental Health Service in Tower Hamlets.

£29,681.60 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

We are seeking a Support Worker with a focus on Community Connection to join our mental health pathway in Tower Hamlets. In this role, you will engage with Look Ahead customers, helping them harness their talents and skills to broaden horizons, build networks, and access vital community resources.

What you'll do:
* Champion co-production as a core principle, ensuring customer voices are central to service design and delivery.
* Work with customers to identify their aspirations and connect them to local resources, networks, and opportunities that help achieve those goals.
* Co-create a programme calendar of culturally relevant, social, and educational activities with customers.
* Maintain accurate and up-to-date information-sharing protocols and Service Level Agreements (SLAs).
* Organise and facilitate educational and developmental training opportunities for customers.
* Provide coordination and line management for Peer Support Workers.
* Arrange and invite in-reach sessions at drop-in groups to enhance engagement.
* Build and sustain strong relationships with community partners to expand opportunities for customers.
* Develop partnerships to meet emerging customer needs, such as access to assistive technology for physical health.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
* Exudes a warm friendly presence and open behaviour.
* Prefers working as part of a group or team.
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
* Has a practical and logical mind and is naturally well organised.
* Thrives on change and enjoys dynamic diverse environments.
* Is confident with high levels of self-esteem.
* Is respectful, articulate and sensitive in style of communication.
* Is motivated towards excellence and improvement of personal performance with a can do attitude.

What you'll bring:
Essential:
* IT literate
* Experience of working within communities with a diverse range of stakeholders.
* Ability to research information from a range of sources.

Desirable:
* NVQ Level 2 or equivalent or experience within charity/social care sector.
* Experience and understanding of mental health and social care services.

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job Description