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Top job
Heart Research UK, Leeds City Centre (Hybrid)
£35,000 per year
Seeking a strategic, experienced and data driven CRM Manager oversee the development, implementation, and optimisation of our CRM system.
Posted 5 days ago Apply Now
Top job
The Hospice of St Francis, Berkhamsted (On-site)
£67,000 - £74,000 per year
Candidates will be an experienced qualified accountant ready to take a Board level position and shape the future direction of the charity.
Posted 3 days ago
Caring in Bristol, Multiple Locations (Hybrid)
£33,380 - £36,730 per year pro rata
Lead the growth of unrestricted income across individual and major donors as well as overseeing our corporate and community fundraising
Posted 1 week ago
The King's Trust, Newcastle upon Tyne (Hybrid)
£23,672.00 to £28,783.00 dependent on your skills, knowledge and experience
Posted today
Closing in 6 days
Family Action, Remote
£36,842 per year
This is an exciting opportunity to join our organisation, helping to shape the future of Relate’s online presence as part of Family Action.
Posted 6 days ago
Brain Tumour Support, Multiple Locations (Hybrid)
£28,000
Posted 5 days ago Apply Now
WorldSkills UK, London (Hybrid)
£40,000 per year
Join WorldSkills UK as Digital Learning Lead – UX/UI! Shape the future of skills with innovative, user-focused learning design.
Posted today
Kidney Care UK, Alton, Hampshire (Hybrid)
£30,000 - £34,000 per year (depending on experience)
Posted 1 week ago Apply Now
Closing in 7 days
The British Society for Rheumatology, Multiple Locations (Hybrid)
£26,521 - £33,456 per year, depending on experience
You will assist in the planning and delivery of a range of education courses, webinars, bursary schemes and digital learning activities
Posted 6 days ago
Hastings Contemporary, Hastings (On-site)
Circa £30,000 per year, dependent on experience
Posted 5 days ago
The King's Trust, Cardiff, Cardiff (Hybrid)
£23,672.00 to £28,783.00 dependent on your skills, knowledge and experience
Posted 3 days ago
Page 5 of 9
Leeds City Centre, West Yorkshire (Hybrid)
£35,000 per year
Full-time
Permanent

Using Anonymous Recruitment

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Job description

Job Description:

This is an exciting opportunity for a strategic, experienced and data driven CRM Manager to join the Projects, Data and Insight team at Heart Research UK and oversee the development, implementation, and optimisation of our Customer Relationship Management activities.

In this new role, you will play a pivotal part in developing the charity’s approach to CRM and database engagement. You will be responsible for segmenting audiences, automating communication flows, and driving supporter and non-supporter engagement, retention, and lifetime value.

Key Responsibilities:

  • CRM Strategy & Execution: Develop and execute CRM strategies to improve supporter and non-supporter engagement, conversion, retention, and loyalty.
  • Platform Management: Alongside the Director of Data, oversee the management and development of the systems which collect and process data, including the CRM database (Beacon) and other fundraising platforms
  • Customer Segmentation: Work closely with the Data Analyst to develop an understanding of supporter behaviours to create effective segmentation strategies for targeted marketing and fundraising efforts.
  • Campaign Management: Plan, launch, and optimise communication campaigns. Ensure consistent messaging and personalisation.
  • Automation: Build and manage automated workflows to onboard new supporters and beneficiaries and deepen and broaden their engagement with the charity.
  • Data Analysis & Reporting: Monitor CRM performance and KPIs; deliver actionable insights and recommendations to stakeholders.
  • Collaboration: Work closely with Marketing, Fundraising, Health Promotion and Education and Research teams to propose and deliver cohesive journeys and experiences.
  • Compliance: Ensure CRM practices comply with data privacy regulations
Application resources
Posted by
Heart Research UK View profile Organisation type Registered Charity Company size 21 - 50

We won't stop until there are no more deaths from heart diseases.

Posted on: 10 September 2025
Closing date: 01 October 2025 at 14:23
Tags: Business Intelligence, CRM, Data Analysis, Database Management, Information Management

The client requests no contact from agencies or media sales.