Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently seeking a highly motivated Administrator to join our friendly Warrington Office and North West Area.

We are looking for a motivated, calm, caring and efficient person to join our successful and long-established team in Warrington and surrounding areas. This regional office supports a range of services and managers. The post holder will be friendly with excellent communication and organisational skills. You will be competent and familiar with key IT packages and information systems, and work well within an office environment. You must be able to demonstrate a high standard of professionalism, a flexible approach to helping others and an interest in providing excellent customer care. Full training and an induction are available with excellent on-site support and team work.

Administrator Duties Include:

• Regular liaison with service users, employees of the organisation, senior management, stakeholders and the general public in a professional manner, delivering the highest standards of customer service,

• Providing direct support and signposting for any referral enquiries received through our Warrington Office base,

• Organising and scheduling meetings for the Managers and taking minutes to meet the needs of the office and the area,
• Working in collaboration with Head Office departments (e.g., Purchasing, Payroll, HR, the Housing Management Team, etc.),
• Carrying out general administration duties including word processing, data entry, filing etc.
• To travel to other locations within the North West to assist with meetings and working alongside the Area Manager and Area Admin Manager.
• A driver is required with their own transport. Expenses will be paid.

Do you have excellent customer care skills and enjoy liaising with a range of different people? Are you an excellent verbal and written communicator with proven administration experience? If so, we would love to hear from you.

Benefits of working with Creative Support:

• Free 24/7 counselling and employee support programme,

• Competitive pay and a pension with company contribution and 28 days annual leave,

• Company paid enhanced DBS for all staff,

• A one-off bonus of £100 (subject to taxation) upon passing probation.

Interview date to be arranged.

HOPELINEUK Adviser – Warrington

(Maternity Cover – 15 month fixed term contract)

PAPYRUS Prevention of Young Suicide is the national charity for the prevention of young suicide, founded in 1997. We have grown very successfully since then and currently have bases in Warrington, Birmingham, London, Cardiff and Belfast.

We are looking to recruit a HOPELINEUK Adviser to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HOPELINEUK and deliver suicide prevention training online and in community settings across the UK.

To be successful in this role you will have:

• a degree or professional qualification in Health, Nursing, Social Work, Community Work or a related discipline
• previous experience of working in an advisory capacity in suicide prevention or mental health
• a proven record of working directly with vulnerable young people
• experience of providing advice and guidance via multiple communication channels
• the ability to empathise, support and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to remit of service boundaries

Salary: NJC Scale SCP 24-28 (£28,672- £32,234 per annum)

Hours: An average of 30 hours per week worked on a 7-day shift system including evening and weekends.

Please visit our website to review the full job description and person specification for the role. To apply for the position please complete the application form on our website detailing how you meet the criteria for the role. Please return your completed application to the HR department email address or to HR, PAPYRUS, Unit 1 Bankside, Warrington, WA1 1UP.

Closing date: 21st May 2021

PAPYRUS is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The group expects all staff and volunteers to fully support and promote these commitments.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

About the role

Working in the Supporter Care and Logistics Team (part of the Fundraising and Supporter Engagement Department) your primary tasks will be supporting the team manager monitoring and briefing external suppliers that provide banking, thanking and resource order fulfilment services for Christian Aid. The role also provides excellent service to our supporters contacting the team by email, phone and letter in line with agreed targets

About you

You should have a supporter or customer care background and be happy working as part of a team. You should easily build relationships with colleagues from other teams as well as with our suppliers and supporters. you will be able to manage your own workload from our office in Warrington, with line-management support from London.

Further information

This role requires applicants to have the right to work in the country where this position is based.

All successful candidates will require either a Basic or Enhanced Disclosure Barring Service certificate (DBS) as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid's Safeguarding policy and sign Christian Aid's Code of Conduct.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Competency questions

As part of your application you will be asked to demonstrate your suitability by giving answers to the following competency questions.In each case please tell us the Situation you were in, the Task you had to complete, the Actions you took and the Results.

-Build Partnerships: Tell us about a time when you worked in a helpful and cooperative way with others and provided help to them without being asked?

-Communicate Effectively: Tell us about a time when you were aware that you were not communicating effectively and you had to adapt what you were saying or how you were saying it?

-Strive for improvement: Tell us about a time when you took an initiative to solve a problem?

The role

This role oversees the daily workings of the warehouse operations with accountability for health & safety, food safety, people and logistics to ensure the site meets agreed KPIs and business plans. You will provide leadership and direction to meet ambitious strategic and operational performance targets including oversight and monitoring of performance against budget. You will coordinate with central teams in FSUK and design, manage, deliver and report on specific projects to achieve the overall site strategy. You will manage the Warehouse Manager and other members of the team to ensure the wellbeing of our people and continuity of service for our members. You will lead by example to ensure that targets are met and ensure the continuity of delivery standards within the guidelines of FareShare UK policies and procedures. You will work in partnership with the site’s Regional Development Manager to grow and develop strategies to support our delivery and service excellence.

Main areas of responsibility

• Responsible for excellence in the day-to-day warehouse operations for the site.
• Ensure the Warehouse is set up for success with the correct resource, skills, equipment and ways of working that conform to the organisations, government and industry standards. Highlighting gaps in this provision and designing strategies to support growth.
• Ensure that we have the appropriate logistics and resource schedules in place to meet daily delivery needs.
• Responsible for food safety and health and safety for the site.
• Support in the management of the budget for site and lead your teams to deliver against the plan whilst regularly reporting performance back to the Regional Development Manager and the executive team.
• Managing and leading a team of well-trained staff and volunteers to ensure delivery of operational targets to meet agreed KPIs, Service Level Agreements and within approved budgets.
• Line management including regular appraisals, mentoring, coaching and supervision as required.
• Liaising with FareShare’s central support teams on human resources, operational, compliance, finance and food teams.
• Working with bespoke technology systems, such the warehouse management system and customer relations management system, and support teams to maximise visibility of the warehouse and logistics operations performance across the business. Reporting on these sites and inputting to their development as required.
• Support the Regional Development Manager with the strategic planning and delivery of the service.
• Project management of any pertinent project to support growth of the site. Designing, delivering and managing such projects to further grow the sustainability and success of the site against defined targets.
• Regular communication with the FareShare service users to ensure service excellence.
• Operational oversight and control of food volumes, audits, risk assessments, waste management, warehouse processes and systems to meet defined CFM needs.

Person Specification

1. Previous experience in warehouse operations and / or FMCG industry

2. Knowledge of H&S in the workplace

3. Knowledge of Diversity and welfare of staff matters (including Mental Health consideration)

4. Able to demonstrate a Team player

5. Able to demonstrate thinking on your feet in a fast moving environment, whilst maintaining excellent relationships with the workforce and other parts of the business.

6. Ability to work corporately to the standards sets.

7. Proven track record of project management and strategic planning.

8. Proven track record of excellent people management.

Competencies and behaviours

Essential:

Application form with proof to be provided on request QCF Level 3 award in equivalent to any of: HACCP, food hygiene, manual handling or H&S.

Application form with proof to be provided on request Current, clean driving licence and car insured for business use.  

Application form with proof to be provided on request Experience of leading a team.

Application form/interview an understanding of and ability to promote equality and diversity.

Application form/interview Leadership of multi-dimensional projects from operational and strategic.

Application form/interview Leadership management skills- including the ability to motivate and develop people to deliver high levels of performance.

Application form/interview High level communication skills and ability to engage at all levels with diverse stakeholders.

Application form/interview developing long term partnerships with external stakeholders in achieving strategic goals.

Application form/interview Experience of working in a regulated environment and demonstrable risk assessment capabilities.  

Application form/interview Skills, Knowledge & Abilities Problem-solving skills and the ability to make effective decisions ‘on the spot’.

Application form/interview Confidence and bearing to act as an ambassador to diverse audiences of external stakeholders strengthening the brand and raising awareness. E Application form/interview Strong presentation/facilitation skills to promote awareness of the FareShare mission.

Application form/interview Delivering customer service and the ability to deliver excellence through a competitive service offer to all stakeholders.

Application form/interview IT literacy, in particular of using Microsoft applications.

Application form/interview Excellent interpersonal skills and the ability to create good work partnerships with multiple stakeholders both internally and externally.

Desirable:

Qualifications QCF Level 6 (degree level) qualification.

Application form with proof to be provided on request QCF Level 3 PTTLS.

Application form/interview perspectives financial management, including control over income and expenditure and performance measures.

Application form/interview Working with and developing volunteers who may feel vulnerable or need support.

Application Process:

If you would like to apply for this role, please submit your CV and Cover Letter and Equal Opportunities form via our website by the 20th May 2021 to be considered for the position. Interview details to be confirmed.

We currently have an exciting opportunity for a Caseworker within our Outreach Support Team. In this role, you’ll be responsible for supporting survivors of modern slavery currently within the National Referral Mechanism who are living within the community. The role is to assess and respond to client needs, signpost clients to local services to meet identified needs, and to empower clients to take steps towards independence. You will also work in an agile and responsive team environment providing a great standard of support for clients. 

• Providing casework support for Survivors Of Human Trafficking across the North West.

• To be the named caseworker for 5-8 higher needs clients, and work alongside other caseworkers to support a number of lower need clients

• To work effectively as a team, including giving responsive feedback and handover information to Line Manager, and colleagues where there is a shared caseload.

• To independently meet deadlines, including accurately recording and logging support hours, documenting relevant client information and completing other administrative paperwork in adherence to the terms of the contract.

• To risk assess and take appropriate steps to safeguard clients.

• To follow ECAT requests and meet KPIs set by contractors.

• Ensuring all clients receive the full protection/support of the EU convention, as laid out in article 12 of the ECAT.

• To arrange appointments for individual clients, and liaising with organisations and individuals regarding clients in a professional manner.

• In Outreach - Visiting clients face to face (where suitable) a minimum of once a month, taking into account what is reasonable to meet that client’s needs.

• Meeting clients in an appropriate environment, including using remote sessions where needed.

• To ensure the progression of clients through the system, including journey planning and move on strategies, within the required time frame.

• To regularly attend supervision meetings with Line Manager.

• Adhering to all internal procedures regarding City Hearts and any legislation.

• Promoting CH in adherence to the terms of the contract – this may include attending events on behalf of CH as a whole.

• Being placed on the Drop In rota to support clients where required.

Group Coordinator Anfield, Liverpool GFS 9157

Term time only

Part time 5 hours per week

Salary: £2,535 (£12.86 per hr.)

As part of our Covid recovery and growth plan, GFS are seeking a proactive and organised individual, to open and manage our planned group in Anfield, Liverpool.

About the job

As part of our growth plan, GFS is undergoing an exciting change in the way we manage our service delivery. We have big plans to develop clusters of groups in targeted areas of England and Wales, to ensure we are best placed to meet the needs of girls and young women. As part of this change we are looking to recruit group coordinators to both new and existing GFS locations. Successful candidates will coordinate a local GFS group and gain experience in managing a team of volunteers and supporting the growth of GFS in the local area.

You will be responsible for; promoting GFS in schools and local networks to recruit girls/young women; train and lead a team of volunteers to plan and deliver weekly GFS sessions.

You will need experience of youth work or a related field in particular developing and delivering activities for children/young people.

You should be able to; apply equality, diversity, and inclusive practices across your work, operate within GFS’s feminist values, and put girls and young women at the heart of decision making.

You will have the ability to lead, motivate, and inspire volunteers and work as part of a team to deliver a structured programme of activities.

You will be an effective communicator able connect to a variety of audiences; and build your local knowledge to develop effective partnerships with people and organisations.

This post will require unsocial hours. (Evenings and weekend)

Statement of exemption with reference to the Equality Act 2010

The employee may provide girls and young women with personal services, promoting their welfare or education, which can be provided most effectively by a person of the same sex. The girls need a positive role model to build self-esteem, confidence and to help them take responsibility for their lives.

Due to the nature of the role this post is restricted to female applicants only under the Equality Act.

To apply please download the application pack

Please note CV’s are not accepted.