494 Care management volunteer jobs
Please note - this role is homebased in Scotland, with some travel througout Scotland and to London required.
Independent Age is the national charity working towards ending financial hardship in later life.
Our Helpline and expert advisers offer free information and advice to older people without enough money to live on, while our external training equips professionals with the information they need to support older people on low incomes. Through our grants programme, we fund and support hundreds of local charities working with older people across the UK. We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.
We believe no one should face financial hardship in later life. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
This new role is an integral part of the day-to-day delivery of our Advice and Support Service. The service is targeted at older people in or facing financial hardship, and provides information, advice and follow up support relating to a range of issues, including Welfare Benefits, Social Care and Housing.
As an Adviser (Scotland) you will be responsible for providing specialist support to older people, their families and carers through our advice service with their enquiries relating to housing and welfare benefits in Scotland as well as providing generalist level support on a range of issues through our duty service.
You should have in depth, specialist level knowledge of Housing or Welfare Benefits in Scotland as they relate to older people. Experience of working within a high-volume advice setting and advice supervision framework such as the AQS framework.
We plan to further develop our advice offer in Scotland to cover advice around charging for Social Care, so whilst not essential, knowledge of this area, or a desire to develop will be beneficial.
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 21 hours per week.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all. But if you need a different form of flexibility, we are always happy to talk flexible working.
With an employee engagement score of 98%, colleagues say Independent Age is a great place to work. You can find out more about what it’s like to work at Independent Age by visiting the Careers page on our website.
Application Process:
To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any specific arrangements or adjustments to enable you to fully participate in the recruitment process, such as having the job description in a larger text format or to apply in an alternative format, please get in touch with us via the email address on the ‘Contact Us’ page on our jobs site.
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Please don’t include your name, photo, or any information that could indicate your gender or age in your CV and supporting statement, and don’t include your name in the title of any documents that you upload. However, please do include all dates of employment.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require a minimum of two employment references including your current or most recent employer. A Level 1 (Basic) Disclosure check will be carried out for the successful candidate.
Closing Date: Sunday 4th October 2026 11:59pm
Interview Dates:
First round of interviews will take place online on Tuesday 13th & Wednesday 14th October
Second round of interviews will be held in person, in Glasgow, on Wednesday 21st October
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life.


The client requests no contact from agencies or media sales.
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.
After visiting Smart Works, 68% of clients secure a job, gaining financial independence and transforming their lives.
The Smart Works service is delivered in London, Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.
In 2025 we launched our new 5-year strategy- we are aiming to build a future where every woman, at any stage of her career, can access trusted, personalised support to secure employment. We aspire to be local in feel, national in reach, shaped by the voices of women, valuing every story and every success.
About the Role
The South London Centre Manager will have overall responsibility for the day-to-day management, smooth running and development of the South London centre and Smart Works service in Croydon.
They will oversee the delivery of a high-quality Smart Works service, to include managing centre operations, leading and supporting the volunteer community, and building strong relationships with local partners and stakeholders, to ensure that Smart Works is well-embedded in the South London community.
The Centre Manager will be a highly organised and proactive individual who enjoys making things happen. They will be equally comfortable managing the practical running of a busy public-facing centre, supporting clients and volunteers, representing Smart Works externally and identifying opportunities to grow the service.
They will be a natural relationship builder who is able to create a vibrant, friendly and inclusive environment where everyone feels welcome.
The role would be based in the South London centre, and there will be occasional evening and weekend work for which staff are awarded TOIL. There will also be an expectation that this role may need to visit other Smart Works London centres or travel for outreach events and activities throughout the city.
How to Apply
Please submit a CV and a cover letter which answers the following questions by 29th September at 5pm. Your application should be addressed to Fiona Hollow, Head of London Service Delivery
- Why do you want to work for Smart Works? (Max 250 words)
- How will you create a positive atmosphere and environment for clients, volunteers and staff members in our South London centre? (Max 250 words)
- Tell us about a time you have worked effectively in a team to solve a problem. (Max 250 words)
1st round interviews will take place on Monday 5th October and will be virtual. If you are unable to attend a virtual interview for any reason, please let us know to discuss another arrangement.2nd round interviews will take place on Friday 9th October and will be in person in Croydon.
If you require any reasonable adjustments or alterations for the application and recruitmentprocesses, please reach out to us.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
We exist to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job.



ave you been affected by hepatitis B? Could you use your experience to help others?
We are looking for someone with excellent engagement skills, real drive and a passion for helping others to deliver a flagship new health service in North East London. You will use your own experience of hepatitis B to help others access the information, testing, treatment and care they need.
You will:
- Establish strong relationships with health and community service colleagues.
- Build strong working relationships with communities from areas where hepatitis B is common, such as South Asia, Africa, the Caribbean and Eastern Europe.
- Recruit and develop a network of enthusiastic and well-supported volunteers.
Your role will involve patient outreach and engagement, organising and delivering events in community settings and building partnerships with community organisations. This is a frontline role requiring excellent communication and organisational skills. Creativity and innovation welcome!
12-month contract (with possible extension).
Salary: £28,860
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Contract: 12-month FTC with potential for a permanent contract
Sebastian’s Action Trust (SAT) supports children with life-limiting conditions and their families. We help those families navigate the emotional and practical difficulties that come with caring for a child with complex needs and provide a place where they can connect, relax and make precious memories together.
With the planned retirement of the current CEO, we are looking for an experienced charity leader with a background in fundraising, to take the organisation forward into the next phase of its strategic development. This could be an opportunity for a senior fundraising professional to take the next step into a CEO role.
This role combines overall leadership of the charity with responsibility for income diversification and growth, with a focus on fundraising to drive stability and sustainability. The successful candidate will oversee the delivery of high-quality services, events and support provision, ensuring that the highest standards of health, safety and safeguarding are maintained. They will also nurture relationships with partner organisations and other local charities to explore opportunities for collaboration and efficiency.
This role will lead a small but committed team of staff and volunteers who are passionate about the work we do, so you will be comfortable combining strategic thinking with pragmatism and creativity.
The successful candidate will have experience of charity governance and financial management, and be confident working with a committed board and with partners and stakeholders to maximise impact for service users. They will also need to demonstrate hands-on experience of fundraising, with a track record of securing significant income from trusts, corporates and major donors.
This is a challenging but rewarding opportunity to make a real and lasting difference to families facing unimaginable difficulties. If this sounds like your next step, send your CV and covering letter or email to arrange an informal chat.
Please send your CV and covering letter or email to arrange an informal chat.
We provide a dynamic and evolving program of support for families with children who may die prematurely.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Providence Row is recruiting a Gardening Coordinator. Founded in 1860, we are an established charity that delivers support for individuals who are homeless and rough sleepers.
Job located at The Dellow Centre, London E1 7SA.
Auto enrolment from day one into the People’s Pension.
The role will maintain a safe, welcoming and productive rooftop garden that supports learning, wellbeing and inclusion. Also to deliver practical gardening and food-growing activity that helps trainees and volunteers build skills, confidence and progression opportunities.
Closing date is Monday 12 October 2026.
To apply, please upload your CV with a covering letter detailing how you meet the person specification.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.



OVERVIEW OF THE ROLE
The Fundraising Executive will provide essential operational support to the Fundraising Team, with primary responsibility for maintaining accurate, timely and useful information in our CRM system, Donorfy. The postholder will process and reconcile donations, maintain high-quality supporter records, coordinate prompt and personalised donor acknowledgements, and produce clear insights to support fundraising decisions across Helen Bamber Foundation and Asylum Aid.
We are looking for someone who is methodical, numerate and detail-focused, with the confidence to work across a CRM, banking and income records. They will combine excellent data discipline with warm donor care, helping colleagues use Donorfy consistently and sharing regular reports, trends and actionable insights with the Fundraising Team.
This is an excellent opportunity for someone looking to begin or develop a career in charity fundraising operations. We welcome applicants with transferable experience in database or CRM administration, finance processing, customer or supporter care, reporting, or a detailoriented administrative role.
HOW TO APPLY
The first stage is to complete on our online application form on our website by 10:00 am on Monday 28th Sep 2026.
The website form will ask you to:
- Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.
- Upload your current CV
- Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.
TIMELINE
Closing date: Monday 28th Sep 2026 at 10:00am
Preliminary interviews (online): 6th Oct 2026
Final panel interviews (in person): 14th Oct 2026
ELIGIBILITY
Please note that the successful candidate must have the right to work in the UK (as a small charity we do
not have the capacity to sponsor work visas).
(Full details available on the Job Description)
ADJUSTMENTS
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll
always endeavour to be as accommodating as possible. If you require a different format of the application
form, such as large print or Word format, or if you would like to discuss any specific requirements, please
get in touch with us.
EXPERTS BY EXPERIENCE SUPPORT
We are also proud to be a member of the Experts by Experience Employment Network , which aims to increase representation of people with lived experience in the charitable sector.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network.
We are seeking an experienced and motivated Social Prescribing Team Lead to oversee the delivery and ongoing development of Bexley's Social Prescribing Service. This is an exciting opportunity to lead a dedicated team supporting residents to improve their health, wellbeing and independence through access to community-based support.
As Team Lead, you will provide operational leadership to a team of Community Wellbeing Coordinators, ensuring high-quality, person-centred support for residents. You will work closely with GP practices, NHS partners, commissioners, local authority teams and voluntary sector organisations to strengthen partnerships, identify emerging community needs and support service improvement across the borough.
This role combines leadership, partnership working, quality assurance and performance management responsibilities with a small resident-facing caseload.
We are looking for someone with:
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Experience of leading, supervising or supporting staff or volunteers.
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Strong relationship-building skills and experience working across organisations and sectors.
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Experience using data, performance information and reporting to improve services.
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Knowledge of safeguarding responsibilities for adults, children and young people.
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An understanding of social prescribing and person-centred approaches.
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A passion for reducing health inequalities and supporting stronger communities.
If you are a motivated leader who wants to make a real difference to residents and communities across Bexley, we would love to hear from you.
Why Work for Us
• Hybrid working
• Additional Birthday Day off
• Flexitime and TOIL
• Pension employer contribution 6%
• Two volunteering days (pro rata)
• 25 days annual leave plus bank holidays (pro rata)
• Access to the Blue Light Card
• Ongoing training and professional development opportunities
• A positive, inclusive team culture where your ideas are valued
• Enhanced maternity/paternity pay
• Employee Assistance Programme
At Bexley Voluntary Services Council (BVSC), we’re passionate about strengthening our local voluntary and community sector to make a real difference.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced Manager to start as soon as possible. The appointee will manage two training Hubs which deliver skills development sessions for adults with intellectual (learning) disability.
We invite applications from qualified an experienced trainers/teachers who have worked with young adults (16 – 24) and/or adults (25+), and who have at least 2 years’ experience of managing Staff teams. This post involves the management of a dual Staff team of up to 16 incorporating employees, volunteers and students on practice-based placement (graduate and undergraduate). We are not shortlisting applicants with backgrounds in care services e.g. domiciliary, PAs, independent living, residential, nursing or wider healthcare because we do not deliver any personal care services.
Journey Enterprises is an award-winning regional charity providing training services for adults with intellectual (learning disability). These services develop work skills, our principal focus, and independent living skills. We have four sites in the north east and the Post Holder will be responsible for our Acomb and Blyth sites. He/she will be overseeing the relocation of our Acomb site over the coming 18 -24 months.
Our service hosts 160 adults weekly aged 18 – 84 years, 60 of these at our Acomb and Blyth sites. All the adults we support have conditions from birth impacting cognitive development e.g. Down’s Syndrome, Williams, Prader-Willi, Sotos and Smith Magenis.
Essential Qualifications & Experience
- Training/teaching qualification and experience (young adults or adults): please note that we are not recruiting primary or lower secondary practitioners
- Willingness to work towards NVQ5 in Health & Social Care as required by the Health & Social Care Act and our local authority contracts
- 2+ years’ experience managing Staff Teams including delivery of Support/Supervision, Appraisal, Disciplinaries/Grievances and Practice-Based Observations
- Experience delivering Staff training sessions (in service)
- Experience managing a devolved budget and understanding of basic management accounting
- Enhanced DBS with full barring check (Adult Services): applicants must be on the DBS Update Service
Desirable Qualifications & Experience
- Disability-specialist training
- Experience delivering grant-aided programmes
- Experience working with volunteers or volunteering
- Experience supervising undergraduate or graduate students
Terms and Conditions
Contracts are offered on a permanent basis.
Employees are provided with 36 days leave/annum pro rata, a contributory pension scheme, a healthcare package, holiday buy-back scheme, length of service holiday accrual scheme, Cycle2Work Scheme, Salary and a Journey promotional items welcome pack. Staff are also offered discounted lunches and free refreshments.
We recommend that you read our Annual Report and Accounts at the Charity Commission, and review our website, social media and coverage in areas such as the Parliamentary Review. These will give you a good understanding of our organisational structure and Staffing, commissioned and grant-aided work and Client outcomes.
The client requests no contact from agencies or media sales.
About you
You are an organised, practical and adaptable administrator who is confident working with both administrative and data systems. You have strong attention to detail and can manage a varied workload, maintain accurate records and make sure routine systems and processes work effectively.
You are comfortable working with digital systems and data, including maintaining databases or CRM, monitoring or evaluation systems, checking the quality and completeness of information and supporting colleagues to use systems consistently. Bhip will be using Upshot as its data collection & evaluation system, you do not need to have used Upshot before, although experience in using Upshot would be an advantage. You are confident learning new systems and working with system providers where changes or improvements are needed.
You communicate clearly, work well with colleagues across different roles and are comfortable following up when information or actions are outstanding. You can work independently within your responsibilities while knowing when something needs to be referred to your manager or another member of the team.
You understand the importance of confidentiality, accurate record keeping and secure handling of information, particularly when working with information provided by communities and programme participants.
The Opportunity
This is an opportunity to join Happy Healthy You (HHU) and be part of a dynamic new team delivering the Bradford Health Inequities Programme (Bhip), an ambitious five-year programme working with communities to create fairer health and care.
You will provide essential administration across HHU and take day-to-day responsibility for Bhip’s data system, making sure information is accurate, complete and accessible. Working closely with colleagues across the programme, you will be an integral part of the team, supporting effective systems, data quality, monitoring and reporting, and helping the team understand progress and demonstrate the difference Bhip is making.
The client requests no contact from agencies or media sales.
A Rocha UK is a unique Christian nature conservation charity, mobilising Christians and churches to care for the natural world. We are a member of the Worldwide A Rocha Family, a federation of Christian conservation charities, and we have sister organisations in 23 other countries. A Rocha UK has a staff of 25 and many volunteers. We run nature conservation activities on our own reserves, advise a national network of conservation partners, inspire Christians to protect nature and act on climate change through our Wild Christian scheme, and run the popular Eco Church scheme for local churches. Our office is close to overground and tube stations, with its own secure cycle and parking facilities.
In 2026 we launched a new three year strategy with exciting goals of deepening our support to those in each of our programmes and increasing our reach in order to see more people equipped to care for creation. We also have a heightened focus on cross-cutting issues of social justice, climate resilience, becoming more prophetic and ensuring we are both learning from and serving all of the UK. Among others, a key enabler to fulfilling this strategy is growing our income from just under £1m to £1.25m by the end of 2028, which this new role will play an important part in.
A Rocha UK is engaged with a large Christian constituency (Nearly 23,000 individuals on its e-mail lists, over 9000 churches registered for Eco Church across 25 denominations, over 60 Partners in Action, ranging from Christian conference centres through to community farms, and over 8000 individuals in Wild Christian - for individuals and households looking to live more sustainably).
This role is focused on growing Individual and Church giving from this constituency. There is work to do on developing engaging supporter journeys and fundraising appeals. There is also opportunity to develop fundraising propositions and take creative approaches to growing new donors. As well as the opportunity to be involved in developing our Wild Christian programme.
For more information please click on the job description below.
The client requests no contact from agencies or media sales.
The Research and Engagement Officer will report to, and support, the Healthwatch Hounslow Manager. They will:
• Deliver research projects – including planning logistics, designing methodology and analysing quantitative and qualitative data.
• Report findings through presentations and written reports throughout the year.
• Lead on organising projects, ensuring that actions are followed up, prioritising effectively and providing relevant outputs.
• Deliver a regular programme of Hounslow-based outreach and events.
• Onboard, support and manage volunteers, working with our team of volunteers to deliver research and associated activities.
• Undertake policy reviews and provide advice on research and evaluation methodology to the Research Director, Healthwatch Hounslow Manager and other members of the Public Voice team.
• Work with Public Voice teams to capture issues relating to the delivery of services or gaps in policies. Use this information to identify common themes which relate to service design and health and social care policy.
• Engage effectively with seldom-heard communities.
We are seeking a candidate with proven research experience, including the ability to interpret and analyse data and present solutions. You will have a keen interest in health and social care and the ability to write clear, concise policy reviews. You will also have a flair for programme and project management, and be skilled in organising tasks, logistics and administrative systems. The successful applicant will value equality, diversity and inclusion, and will be enthusiastic about promoting these principles in their work. They will have warmth, empathy and respect for others, alongside the ability to effectively engage seldom-heard communities.
We translate the insights and needs of people into actions to improve public services, leading to reduced inequalities and improved outcomes.
Our role is often to act as the connector: bringing people together around shared challenges and turning ideas into practical action. Now we need someone to help us do more of it.
Compass Wellbeing CIC is looking for a Corporate Partnerships, Social Value & Events Manager, a new post at the heart of how we grow.
Working across corporate and community partnerships, our events programme, VCFSE relationships and charity partnerships, you'll help turn growing opportunities into practical activity, community benefit and income, with social value running through all of it.
Whatever sector you come from, if you can build trusted relationships and move ideas towards delivery, we'd love to hear from you.
📍 London (Hybrid) | 🕐 Full-time, permanent | 💷 £40,000–£45,000
Applications close Monday 5 October 2026 at 10:00.
Compass Wellbeing invests in training, resilience, and empowering local voices; we bridge the gap between VCSEs and healthcare orgs.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Turn compelling ideas into vital funding for hospice care.
We are looking for an experienced and motivated Trusts & Grants Manager to grow sustainable income from trusts, foundations, grant-making bodies and statutory funders. Reporting to the Head of Philanthropy, you will build a strong funding pipeline, create persuasive applications and develop trusted relationships that help local people and their families living with life-limiting illness.
What you’ll do
- Research and prioritise new funding opportunities, including higher-value and multi-year grants.
- Write compelling applications, proposals, cases for support and impact reports.
- Manage funder relationships, stewardship, reporting deadlines and grant conditions.
- Work with colleagues across the Hospice to develop realistic, accurately costed projects.
- Maintain accurate CRM records and provide clear pipeline and income reporting.
About you
You will bring proven trusts and foundations fundraising experience, excellent written communication and strong relationship-management skills. Highly organised and collaborative, you will be comfortable balancing multiple deadlines, using insight to shape priorities and representing the Hospice professionally. Experience of CRM systems is essential; knowledge of Donorfy, volunteer management or hospice fundraising would be an advantage.
Why join us?
Join a compassionate, ambitious organisation where your expertise will directly support high-quality hospice care. We offer a generous holiday allowance, pension options, free on-site parking, flexible working opportunities where appropriate, staff discounts and access to learning and development.
Ready to make a measurable difference?
Apply with details of how your experience, skills and approach match the requirements of the role.
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.



The client requests no contact from agencies or media sales.
Rehoming Centre Manager
Beagle Welfare is looking for an experienced, compassionate and highly organised Rehoming Centre Manager to lead the daily operation of our Rehoming Centre, based in Burton-on-Trent.
This is a rewarding opportunity to make a visible difference to the lives of beagles, adopters, volunteers and colleagues by creating a centre where excellent welfare, effective rehabilitation and successful rehoming are at the heart of everything we do.
As the lead on site, you will manage and develop staff and volunteers, oversee safe and efficient centre operations, and help ensure every beagle in our care receives the right support to progress towards a happy, secure future. You will also represent Beagle Welfare externally and contribute to the continued development of our rehoming work across the UK.
About the role
You will be responsible for the leadership, performance and smooth running of the Rehoming Centre, including staff and volunteer management, health and safety, site maintenance and the implementation of operational procedures. With rehoming at the centre of your decision-making, you will use data, strong people leadership and sound operational judgement to help improve outcomes for beagles and the people who care for and adopt them.
Key responsibilities
· Lead, motivate and develop a committed team of staff and volunteers, creating a positive, inclusive and high-performing culture.
· Oversee day-to-day centre operations, ensuring high standards of dog welfare, customer service, health and safety, security and compliance.
· Drive rehoming activity by supporting case progression, promoting beagles effectively and helping minimise the time beagles spend in our care.
· Manage resources, reporting and administrative processes accurately and responsibly.
· Build productive relationships with adopters, visitors, animal welfare organisations, and community partners.
· Use data, feedback and quality assurance processes to identify improvements and support consistent application of procedures.
About you
We are looking for a confident manager with experience leading diverse teams, delivering against targets and managing a varied operational workload. You will be comfortable working around dogs, including beagles with different welfare and behavioural needs, and able to balance compassion with practical decision-making. Strong communication, organisation, collaboration and stakeholder management skills are essential, as is experience in supporting continuous improvement.
You will also need a UK manual driving licence and be comfortable driving our van. Experience in a kennel or animal welfare environment would be advantageous, but above all you will share Beagle Welfare’s commitment to improving the lives of beagles and supporting the people who care for them.
Working pattern and location
This role is based at the Rehoming Centre and offers employment that includes employer provided accommodation (3-bedroom cottage) as part of the compensation package.
The centre operates between 08:30 and 17:00 every day of the year, so weekend and bank holiday working will be required on a rota basis.
Why join Beagle Welfare?
You will join an organisation driven by purpose, teamwork and a shared commitment to dog welfare. This is a hands-on leadership role where your decisions, energy and care will directly support better outcomes for beagles, adopters, volunteers and colleagues.
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Services Manager – Complex Needs & Community
Reference number: 381
Responsible to: Chief Operating Officer
Working hours: 37.5 Hours per week
Contract: Maternity cover 1 year, subject to extension
Rate of pay: £39,500 - £42,000 per annum
Working base: The Herts Mind Network Wellbeing Centre closest to home
Area covered: The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations
About Us
For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing. Each year, we help 15,000 people experiencing mental ill health.
We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.
About our Complex Needs & Community Services
The successful candidate will manage and develop the Complex Needs and Community Teams at Hertfordshire Mind Network. The Services Manager will be responsible for leading a variety of services currently including the Flourish (asylum seekers and refugees) contract and the Bounce Back (hospital services) contracts. As the services grow and develop, other services/projects may sit under this post.
About the role
The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations and is responsible for a team of staff and volunteers who work within Complex Needs and Community teams across Hertfordshire county.
As a Services Manager you will be an integral part of the Senior Management Team (SMT) and work in partnership with Complex Needs Team Leaders and the other Service Managers across the Charity. Reporting into the Chief Operating Officer (COO) you will be directly responsible for the efficient and effective delivery of two or more of our Services and a key member of the Herts Mind Network Safeguarding team.
Responsibilities of the post
- Support the COO with effective running of the complex needs and community services.
- Build strong relationships and liaise with commissioners and partner organisations.
- Manage the Flourish contract
- Manage the Bounce Back services which includes A&E link workers, Daylight service, Bounce Back Emergency Department services and Bounce Back inpatient services.
- Work closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
- Support the development of services by promoting and being responsive to changing needs.
- Ensure the embedded influence & participation of lived experience and service users and to actively seek the views and feedback from clients in order to shape and improve delivery.
- Oversee the recruitment and management of client facing staff.
- Embed HMN Safeguarding policies and be a strong safeguarding level 3 champion and manage/support referrals.
- Ensure all policies and procedures are current, understood by staff and that they are working within these policies and procedures.
- Monitor outcomes and evaluate the service, ensure all KPIs are met.
- Process referrals and manage and prioritise all administration tasks associated with the service, including Payroll and expenses submissions.
- Be part of the Senior Management on call rota (out of hours), attend SMT meetings as required and support the work of the wider SMT.
- Maintain and enhance service delivery standards and effectiveness.
- Apply for funding bids where required and support the COO in writing bids for new projects
- Contribute to the service development by working alongside the Directors to evaluate service delivery and produce progress and monitoring reports.
- Support the management of other contracts when required by the COO
Benefits
- Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
- Birthday leave day.
- Cash plan health cover (after 6 months employment).
- Eligibility for blue light card.
- Employee Assistance Programme.
- Ongoing training relevant to your role.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is Tuesday 13th October at 5pm
Interviews to be held week commencing October 19th.
N.B. Please quote reference number 381 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.
In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
