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Head of communications and digital jobs
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Southall, Greater London (On-site)
£33,845 per year
Full-time
Contract (12 Months, likely to be extended.)
Job description
We are pleased to invite applications for the following opportunity:
Borough Service Manager - Ealing
Hours: 37.5 hours per week (Saturday and Sunday mandatory)
Salary: £33,845 p.a.
A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Borough Service Manager to run the 7 days a week service in Southall and the weekend service in Acton.
We are particularly interested in recruiting someone who has direct working or lived experience of substance use problems.
Closing date: Wednesday, 13th May 2026
JOB DESCRIPTION: BOROUGH SERVICE MANAGER
TITLE: Borough Service Manager - Ealing
SALARY: £33,845 p.a.
HOURS: 37.5 hours per week (Saturday and Sunday mandatory)
BASED AT: Southall and Acton – Ealing Borough
REPORTS TO: Operations Manager
JOB PURPOSE: To manage and develop the Weekend Social Club on behalf of the organisation within the agreed business plan.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
1.Running a Service
The Borough Service Manager is responsible for ensuring that the running of a service is done in line with Build on Belief mission to offer a place where clients users and volunteers can get on-going peer support from others with similar experiences through a range of activities, in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines (hereafter referred to as SOPOG).
2. Staff Management
The Borough Service Manager will be responsible for a small team and will be in charge of ensuring that their Service Support Workers, Team Leaders, Facilitators and Volunteers work within the Policies and Procedures applicable to them and the SOPOG.
They will be responsible for the supervision of their Service Support Workers and the Team Leaders. The remaining volunteers will be supervised by Build on Belief Service Support Workers.
The Borough Service Manager will be accountable for ensuring their Service Support Workers complete accurate timesheets, comply with the Annual Leave policy, report absence, and keep accurate financial records and petty cash and supervise volunteers in accordance with the SOPOG.
The Borough Service Manager will support the Service Support Workers in ensuring that all required reporting and paperwork is submitted on time and to acceptable levels of competency.
3. Finance
The Borough Service Manager is responsible for all financial accounting and reporting related to the day to day running of their service in accordance with the SOPOG.
The Borough Service Manager will be accountable for all petty cash activities in the service centre ensuring the following:
• All financial matter relating to petty cash and vouchers are undertaken in line with the guidelines set down in the SOPOG.
• For the reporting of all financial matters to the Chief Operating Officer within the timelines set down in the SOPOG.
• For accurate and immediate reporting of any financial irregularities to the Chief Operating Officer within 24 hours of them coming to notice.
4. Training
While the in-house training programme will still be delivered centrally, or on-line the Borough Service Manager is accountable for ensuring that they, and/or their Service Support Workers deliver the following workshops to their volunteer teams three times per calendar year:
• Boundaries and Confidentiality
• Safeguarding
• Communication Skills
• Dealing with Difficult Behaviour
• Diversity & Discrimination
5. BoB Policies and Procedures
As per their contract of employment, Borough Service Managers are responsible for abiding by all Build on Belief Policies and Procedures and to make sure Service Support Workers and Volunteers also comply with the policies that are applicable to them. This includes the Standards of Practice and Operating Guidelines.
In addition to compliance with the Serious Incident Policy, all Team Leaders and Service Support Workers are responsible for reporting all incidents occurring in their service as detailed below. The Borough Service Manager is accountable for ensuring the guidelines below are adhered to without exception.
6. Incident Reporting
The Borough Service Manager will be responsible for ensuring Incident Reporting is done within both the guidelines and timelines set out in the SOPOG.
•All incidents, including those that may be considered minor, persistent, and abusive language being and example, will be reported in writing within 24 hours of their occurrence.
•Incidents that take place on-line or through other digital activity will also be reported in writing within 24 hours.
•Incidents will be recorded on the Build on Belief incident report form and sent to the Chief Executive. They will be password protected.
•It is expected that the Chief Executive will be notified by telephone of serious incidents on the day of their occurrence. When the Chief Executive is unavailable, through sickness or annual leave, it is expected that the incident will be reported by telephone to the Head of Services.
•Where applicable, incidents will be uploaded onto Datix within 24 hours of their occurrence.
•Any incident that results in an individual being excluded from a service, however short a period, will be considered an incident and must be reported in writing within 24 hours of its occurrence. It should be noted; there are no exceptions to the above.
7. Relationship Management
The Borough Service Manager will be accountable to work in partnership with the service providers ensuring an effective and constructive relationship with them as well as engagement with the local community, in compliance with the SOPOG rules and the Code of Conduct making sure all issues and incidents are reported to the Chief Executive.
8. General
•To promote and represent the BoB Social Club to service users and service professionals in the Borough, ensuring access to any service user who might benefit from the project.
•To ensure the services provided by the Social Club are run in a safe, supportive, and non-discriminatory fashion in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines.
•To ensure the Social Club meets the needs of the service user community in the Borough, and to carry out development work to the service when necessary.
•To ensure the Service Support Workers, Team Leaders, Facilitators and Volunteer work within the Policies and Procedures applicable to them and the SOPOG, and receive supervision as detailed in those policies.
•To ensure that incidents are dealt with effectively and within the guidelines set down in the Policies and Procedures and SOPOG, and that all such incidents are reported in writing as detailed in those policies.
•To work with the Operations Manager regarding the development of the weekend service and the management of volunteers.
•To record statistical data relating to service users attending the Social Club and submit monthly reports to the Operations Manager. To provide end of year statistical reports and analysis of said data, working with the Operations Manager.
•To promote Social Club services and events to service users and service professionals within the Borough in conjunction with the other Managers of BoB services.
•To work with other members of staff to ensure the service is run in line with the Standards of Practice and Operational Guidelines for the charity.
•To attend Build on Belief Management Committee Meeting in the role Borough Service Manager, and other such meetings as may be deemed necessary, and to work within those meetings for the best interests of the Social Club and the local partnership.
•To prepare for and attend monthly supervision session with the Operations Manager.
•To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation.
NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees.
This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK.
PERSON SPECIFICATION CRITERIA
Required Experience
Experience of working with service users and/or volunteers in the substance misuse treatment and recovery field or those with complex needs.
Knowledge and Skills
Proven people management skills (i.e.: motivate, engage, supervise a team to improve the service delivery.)
Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, eligibility criteria and practical ways to develop recovery capital.
Demonstratable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors.
Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing.
Good computer skills in the use of Word, Excel and Power-point.
Personal qualities:
The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times.
Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands.
Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues.
Empathy with staff and volunteers who themselves may well be in treatment/recovery (lived experience of addiction or dependency is not essential but would be valued.)
Build on Belief, 2026
Organisation
Build on Belief
View profile
Registered Charity
21 - 50
Registered Charity
21 - 50
Build on Belief supports people who are struggling with, or are in recovery from their substance use; namely drugs and alcohol.
Posted on: 27 April 2026
Closing date: 13 May 2026 at 22:00
Job ref: BoB2026Ealing
Tags: Operations, Mental Health, Substance Misuse, Wellbeing, Social / Support Work
The client requests no contact from agencies or media sales.
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Job description
Job description
Role: Partnerships and Programme Development Manager
Directorate: External Affairs
Team: Corporate Partnerships
Manager: Senior Strategic Partnerships Manager
Direct reports: N/A
Role purpose
This role supports the development of WorldSkills UK’s income and partnership activity by turning programmes and ideas into clear, compelling funding opportunities. You will work across teams to develop proposals, manage partnerships, and support reporting and planning processes that contribute to long-term financial sustainability.
You will play a key role in strengthening how we plan, communicate and deliver partnership activity, helping to build strong relationships with funders and partners while improving internal systems and processes.
Key tasks and responsibilities
Partnership and project delivery
· Manage delivery of partnerships and events, ensuring they are well planned, on time and within budget
· Support management of key strategic partner relationships
· Coordinate teams and stakeholders to deliver partnership activities
· Ensure partnerships align with WorldSkills UK’s strategic priorities and equity, diversity and inclusion commitments
Income development and proposals
· Develop funding opportunities from programmes and organisational activities
· Produce high-quality proposals, presentations and funding applications
· Support applications to trusts, foundations and corporate partners
· Contribute to the development of partnership agreements and documentation
Reporting and planning
· Support delivery of income and fundraising plans through regular monitoring and reporting
· Track progress against agreed objectives and provide clear updates and analysis
· Contribute to income forecasting and financial tracking, working with colleagues in Finance and across the organisation
· Support the development and reporting of project plans (Project Initiation Documents) and associated performance measures
Systems, processes and knowledge management
· Use and help improve our CRM system (HubSpot) to manage relationships and track opportunities
· Maintain accurate records, documentation and reporting systems to support partnership activity
· Identify opportunities to improve ways of working and streamline processes across the team
Research and pipeline development
· Carry out research to identify potential partners, funding opportunities and sector trends
· Support the development of a strong and diverse pipeline of prospective partners
· Contribute to internal decision-making by providing relevant insights and analysis
General
In addition to the key tasks and responsibilities set out above, employees at this level are expected to:
· Produce specification requirements in line with procurement processes for outsourced activity
· Contribute to organisational risk and issues management processes.
· Support delivery of WorldSkills UK’s strategic priorities and annual business plan
· Ensure resources (staff, suppliers, partners, volunteers) are managed efficiently and effectively
· Contribute to a performance‑driven culture with robust monitoring, evaluation and reporting
· Demonstrate WorldSkills UK’s values in all aspects of the role, contributing to a collaborative, inclusive and high-performing organisational culture
· Promote and comply with WorldSkills UK’s policies, including safeguarding, health and safety, equality, diversity and inclusion
· Carry out any other duty as may be reasonably assigned that is consistent with the nature of the role and its level of responsibility. Any significant changes will be made in consultation with the post holder taking account of their experience, skills and capability
Organisation
Refreshed on: 24 April 2026
Closing date: 07 May 2026 at 17:00
Tags: Business Development, Partnerships, Programme Management
The client requests no contact from agencies or media sales.
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London, Greater London (Hybrid)
£50,645 per year
Full-time
Permanent
Job description
Lloyds Bank Foundation
Research and Evaluation Manager
Starting Salary: £50,645 (London-based)
Contract: Full-time, permanent contract (we are open to conversations about flexibility – so please ask)
Location: London-based role with expectation of hybrid working from our London office
About Lloyds Bank Foundation
Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place – personally, in a home that’s a good place to live, and in a community that’s a good place to belong.
We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger.
We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out.
About the Role
This is a key role at the heart of the Foundation’s ambition to become even more impact-led and evidence-driven. As Research and Evaluation Manager, you will play a vital role in ensuring our programmes, partnerships and investments are grounded in robust evidence and a clear understanding of what works, why it works, and how we can increase our impact.
You will lead the design and delivery of research, evaluation and learning activity across the Foundation, working closely with teams to ensure programmes are built around clear outcomes and that insight is used to inform decisions, improve delivery and strengthen impact.
This is both a technical and collaborative role. You will manage and commission evaluation activity, while also working alongside colleagues across the organisation to embed a stronger culture of learning, evidence and continuous improvement.
About You
We are looking for a skilled research and evaluation professional with experience of designing, commissioning and delivering high-quality evaluation activity. You will be confident working with data, evidence and insight to inform decision-making and improve programmes or services.
You will bring strong analytical skills, alongside the ability to translate complex information into clear, practical recommendations. You will be comfortable managing external partners and contracts, and confident supporting others to embed evidence and learning into their work.
Above all, you will be collaborative, curious and committed to using evidence to improve outcomes for communities. A commitment to equality, diversity, inclusion and belonging is essential.
How to Apply
Please click ‘Apply’ to be redirected to our website, where you can download the Candidate Information Pack and find details of how to apply.
For an informal conversation about the role and application process, please contact our recruitment partner, Atkinson HR via the information in the candidate pack.
Our Commitment to Diversity, Equity and Inclusion
We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, we will invite you to interview.
More broadly, we are committed to building a diverse team that reflects the communities and people we work with. We believe that diversity of background, experience and perspective makes us stronger and helps us make better decisions. We actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues our funded charities work to address.
Key Dates
Closing Date: Midday, Wednesday 27th May 2026
Optional Q&A Session: Wednesday 6th May 2026 at 09:00-10:00
First Interview: Monday 8th June 2026
Second Interview: Friday 19th June 2026
Organisation
Lloyds Bank Foundation
View profile
Registered Charity
21 - 50
Registered Charity
21 - 50
We support small, local and specialist charities across England and Wales.
Posted on: 27 April 2026
Closing date: 27 May 2026 at 12:00
Tags: Trusts / Foundations
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London, Greater London (Hybrid)
£28,993.00 pro rata
Full-time
Temporary (Fixed term until 31st March 2027)
Job description
Job Description
Job Title: Parent Adviser – SEND
Responsible To: Senior Parent Adviser - SEND
Team Membership: Helpline/IAS- (Information, Advice and Family Support Directorate)
Hours: 28 hours a week (4 days)
Salary:
Scale 26
£ 36,242.00 - FTE
£ 28,993.60 – actual salary including inner London weighting
Contract:
Fixed term – until 31 March 2027
Location:
Central London – Office N1 7EU.
(Hybrid working, 1 day working in office). Another working day in the office, will be needed during the induction and training period.
Job Purpose:
The post’s primary focus is to provide specialist education advice primarily by telephone and email, to parent carers with disabled children in the UK. The post holder will be working on the Contact national helpline service. Service hours are Monday to Friday 9.30am to 5pm.
Main Duties:
To respond professionally and with empathy to incoming calls, emails, web form and social media enquiries on SEND and related education issues.
To deal effectively with enquiries by offering specialist education advice, information and relevant signposting.
To provide, information and signposting on the wider concerns of families with disabled children including health and social care.
To build positive working relationships with colleagues, contributing to a culture of mutual respect, trust, and shared responsibility.
To work collaboratively as part of a team, sharing and supporting colleagues to deliver a reliable and responsive helpline service.
To respect diverse experiences and perspectives within the team and contribute constructively to problem‑solving and decision‑making.
To enter accurate enquiry data on the Contact database in a timely manner ensuring appropriate follow up actions to calls and accurate written notes.
To keep up to date on law and guidance relevant to education in England and to be aware of education law relating to Wales, Scotland, and Northern Ireland.
To communicate, be flexible and responsive, with team members, to ensure coverage of the helpline rota.
To ensure the helpline operates in accordance with confidentiality, safeguarding, privacy and data-protection policies and procedures.
To provide a high-quality service, with commitment to ongoing service development, improvement and good practice.
General duties
In common with all Contact staff, the post holder will be expected to work in accordance with the aims of Contact and to observe the policy and procedures set out by the directors of the charity.
The post holder will be expected to assist with any reasonable duty at the request of the line manager for the post.
Staff will be expected to attend and participate in Contact staff meetings and the staff annual conference.
Staff will be expected to attend training events relevant to their specific responsibilities.
Staff will be offered supervision, support and annual appraisal incorporating their training needs.
Organisation
Posted on: 28 April 2026
Closing date: 11 May 2026 at 09:00
Job ref: Parent Advisor SEND - Helpline
Tags: Advice / Information, Advocacy, Customer Service, Early Years, Education, Health / Medical, Helpline, Learning Disability, Youth / Children, Social / Support Work
The client requests no contact from agencies or media sales.
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