Head of support services jobs

In this dynamic role as Healthcare Engagement Systems & Change Manager, you’ll be at the forefront of delivering agreed and dynamic plans to improve outcomes for people living with/at risk of diabetes.by working to reduce variation, and improve care, treatment and prevention via influencing and partnership working activity.

We’re looking for someone who can inspire and collaborate, building strong, positive relationships to increase understanding of diabetes. Your ability to influence and work together with others will help us support health system professionals and communities to improve diabetes care.

Join us and be a part of something truly transformative. Together, we can change the narrative around diabetes and create a more inclusive world.

Please note this is a Home-based working role within East of England as part of the Midlands & East region, and is linked to the Wolverhampton Office. The successful candidate will be expected to work one day a week from a Diabetes UK office.

This flagship programme, delivered in partnership with TDS, GMCA and the Nationwide Foundation, uses action research and behavioural‑insight‑informed interventions to understand and reduce unintentional non‑compliance among private landlords, with the aim of improving renting standards and supporting people in housing need.

We have a new 12‑month fixed‑term opportunity to join our Greater Manchester Good Landlord Charter/Landlord Support Hub team as a Research and Evaluation Manager.

Some of the key responsibilities include:

• Lead the project’s research and evaluation activities, including insight gathering, participatory research, and continuous testing of behavioural or supportive interventions.
• Design and evaluate behavioural interventions, assessing impact, outcomes and what works to inform future policy and operational practice.
• Collaborate closely with the Behavioural Insight Specialist and Landlord Support Manager, ensuring research is rigorous, ethical, and generates meaningful learning.
• Engage landlords, tenants, letting agents, and local authorities to gather data, understand barriers to compliance, and capture lived experience.
• Produce high‑quality reporting, including findings, recommendations, and insights to support both internal decision‑making and external stakeholders such as GMCA and the Nationwide Foundation.
• Represent the Research & Evaluation function at meetings, workshops and advisory groups, contributing to the wider aims of improving standards across the private rented sector.

To be considered for this role, you must be able to demonstrate:

• Strong experience in research, evaluation or insight‑gathering, ideally within housing, social policy, behavioural insights or community‑focused projects.
• Ability to design and apply research methods, including interviews, behavioural diagnosis, qualitative and/or quantitative analysis.
• Excellent communication and reporting skills, able to turn complex insights into clear recommendations.
• Confidence managing relationships with a wide variety of stakeholders.
• Based in/near Greater Manchester, and able to travel across the region as needed.

TDS offers a plethora of benefits inclusive of:

• 33 days holiday inc bank holidays
• BUPA Private healthcare
• BUPA Wellbeing cash plan
• Pension Scheme
• Additional day off for your birthday
• Plus many more!

If you have any questions or would like to find out more information, please feel free to contact me directly.

Applications for this position will be accepted until 10 February.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers

This is a demanding role where you will support the Fundraising Director in effective management of the fundraising teams across our UK centres and the central expertise in Trusts, Major Gifts and Partnerships.

You will assist the Fundraising Director to plan and organise a broad range of fundraising activities; formulating and adjusting plans as required.  Additionally, the Fundraising Director will depend on you to lead or assist on specific projects.   
 

You will act as gatekeeper regarding access for fundraising teams to the Fundraising Director which will involve utilising strong understanding and sound judgement skills across a number of activities.

Location: Hybrid (minimum of 2 days per week in the London office)

Could you be our next Head of Commercial Partnerships?

Parkinson’s UK is here to support every Parkinson’s journey, every step of the way. Wherever you’re from, whatever you need.

We don’t wait for change, we make it happen. We believe that together we’ll find a cure. But that’s not all we’re working for. We campaign for better health and care, fund research into groundbreaking new treatments, and run life-changing support services.

We’re a powerful community united by one mission: improving life with Parkinson’s.

About the role 

We're a growing organisation with 605 employees, 4000 volunteers and a projected income of £47m this year. We are ambitious and bold in our approach and know we have an excellent platform in which to further develop our ambitions within corporate fundraising and trading   and we are now looking for a Head of Commercial Partnerships to drive this growth.

We have a successful legacy of working with all types of businesses to deliver mutually beneficial partnerships including some of the biggest names in the insurance sector, the National Garden Scheme and Next. This year, we have a garden at the Chelsea Flower Show which brings huge opportunities. 

With growth and innovation as a key focus, you will set and deliver the strategic direction to shape compelling propositions, build strong pipelines, and engage and influence senior decision-makers. As an expert in your field,  you will inspire,  lead and develop a talented team of 7 to secure impactful and sustainable national corporate and trading partnerships that generate significant income for the Parkinson’s community. 

What you’ll bring

This role will suit a talented leader who is able to think strategically and excited about driving new business. There is a wealth of opportunity and support across the organisation to connect, network and explore new opportunities.

The ideal candidate will be able to demonstrate:

• extensive corporate fundraising experience and a proven track record of securing six - and seven-figure partnerships

• the ability to develop and implement long-term successful strategies that achieve fundraising targets

• proven leadership and people development skills, with experience in managing, motivating and coaching multi-disciplinary teams

• strong influencing, collaboration, relationship-building skills, with the ability to negotiate and persuade effectively at all levels

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held in person at our London Office on Wednesday 11 February 2026.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Job Purpose
Lead and develop the charity’s HR and Volunteering functions (People) to foster a positive, engaging, and inclusive work environment, in line with the organisation’s values and EDI objectives

Key Tasks

Leadership

• Work with the People Sub-Committee (PSC) and SMT to develop and implement organisational people strategies and plans to support the delivery of our organisational strategy for older people.
• Have responsibility for our progress against these plans; measure and report this to PSC and SMT, including by administering our annual people survey, volunteer survey and trustee survey. Identify areas that require improvement and make recommendations for change.

People management

• Oversee People-related policies and procedures, ensuring compliance with UK employment law and best practices.
• Support the development and implementation of Learning and Development (L&D) initiatives.
• Provide support and guidance to those in line management roles within the organisation including on performance management issues and processes.
• Provide line management and support to the Community and Volunteer Manager, ensuring 6 their work aligns with organisational priorities.
• Manage complex employee relations cases, including grievances, disciplinary actions, and change management.

Administration

• Ensure all employee compliance requirements are met, including DBS checks, right to work documentation, and up-to-date staff records.
• Work with the DFO to ensure accurate and timely monthly payroll processing)

Quality

• Ensure that AUKEL’s People policies and procedure are in compliance with the Charity Quality Standard.
• Strive for excellence through the people in the organisation.

Liaison

• To participate to the National Age UK HR network to exchange insight and learn good practice.
• To liaise with our Solicitor team to ensure compliance when managing complex cases.
• To represent AUKEL and participate in appropriate external meetings and events in order to remain aware of local, regional and national issues affecting quality and compliance issues affecting charitable companies.
• To attend relevant HR/ Employment Law seminars or work groups as the AUKEL HR ambassador.

General

• To meet regularly with the CEO for support, supervision and appraisal.
• To attend team and staff meetings, as required.
• To undertake any other duties within the competence of the post holder as may be required
from time to time for the continued smooth running of Age UK East London.
• To undertake any training required to fulfil the role.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.

Functional links

• This role reports directly to the CEO
• Excellent working relationship with SMT and Finance team.
• Close working relationship is needed with the Operations Coordinator and the Executive and Governance Coordinator.

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the
criteria, women, people from the global majority, and people from other marginalised groups that encounter
systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes,
but don’t meet every single aspect of the job description, please still apply!

Experience

Essential

• Significant experience of a Generalist HR role including managing employee relations in compliance with UK employment law.
• Experience in collaboratively developing policies and procedures.
• Experience in working collaboratively with managers to provide both constructive feedback and support to staff.
• Experience of line management and developing staff or volunteers.

Desirable

• Experience of working with volunteers
• Experience of reporting directly to a Trustees Board.

Knowledge & Understanding

Essential

• Strong understanding of diversity, equity, and inclusion principles and practice across People Functions.
• Degree in Human Resource

Desirable

• Management or have acquired the equivalent CIPD level through experience assessment (or working towards same)
• Knowledge of Health and Safety as it relates to the HR function
• HR data system/ data bases (preferably Sage HR).
• Confidence in using Office365 including Microsoft forms.

Skills/Attributes

• Excellent verbal and written communication including ability to write reports and present to different stakeholder groups.
• Ability to collect and analyse data to extract insights and trends to make informed decisions.
• Intermediate IT skills including using of Microsoft form and polls.
• Professional and proactive approach which instils confidence, trust and motivates others

Desirable

• Mediation skills
• Conflict Management skills 
• Values-driven and aligned with the mission of the charity. 
• Empathetic, with a strong commitment to employee and volunteer well-being.

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• This post is required to ensure to undertake regular CPD to ensure that their working knowledge is up to date with
changes in employment law and HR best practice.
• Flexibility in working hours to meet organisational needs.

Are you a Microsoft Dynamics 365 CRM expert looking for a role where your skills make a real difference? We’re on an exciting journey to implement a brand-new Dynamics 365 CRM system and are seeking an experienced CRM Manager to support and maintain the system which will transform how we connect with our supporters and deliver impactful fundraising campaigns.

About the role:
This is a pivotal role in shaping the future of our supporter engagement. You’ll take ownership of our CRM strategy and management, ensuring data quality and seamless processes that empower our fundraising and communications teams. Through your proven Dynamics 365 CRM skills and experience, you will also lead the charity’s CRM business processes and data quality, collaborating with the key stakeholders across the charity.

This position is based remotely, but there is also an option to work on a hybrid basis at our head office in Norfolk. Where working remotely, you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.

About you:
You’ll have advanced knowledge of Microsoft Dynamics 365 and experience configuring and optimising CRM systems. Skilled in the Power Platform (Power Automate, Power Apps, Power BI), you combine strong technical ability with excellent communication skills, making complex information clear for non-technical colleagues. Highly organised and detail-oriented, you manage workloads effectively under pressure and build positive relationships across teams. A good understanding of data protection and compliance is essential, and experience in a fundraising or charity environment is desirable.

What we offer:
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under-represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities. 

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.

Closing date: Friday 30th of January
Interview date: Tuesday 10th of February

Reports to: CEO, sits on Senior Management team with CEO and Head of Advice (HOA)

Responsible for: Finance officer and Executive Admin Assistant

Location: Hybrid (Remote based but with attendance required at key events and meetings in London).

Role Purpose
To lead on finance, governance and resources at SMT, providing senior insight on strategy and development. This role requires initiative, flexibility, a willingness to support colleagues across the organization, and strong organisational and communication skills,  including board reporting, leadership on finance reporting to the SMT and board with the ability to manage complex, detailed analysis. This role is well suited to someone aspiring to move into wider senior management; we place high value on ambition and a strong commitment to development within a high-performing organisation at Citizens Advice Lewisham.

Key Responsibilities
Finance Management: Manage income against expenditure with the CEO and HOA. Prepare management reports, budgets and forecasts, annual accounts and manage the audit and trustee annual report process. Provide strategic insight to the SMT on finance.

Governance and compliance: Manage the preparation of agendas, minutes, actions, board meetings, governance calendar and regulatory submissions, also ensuring that LSA obligations are met through scheduling review and approval by trustees on an annual basis.

Support systems Management: Oversee support to day-to-day operations, ensuring the team have the equipment and operating systems necessary to meet all obligations and objectives.

Management:  manage the Executive Assistant and Finance Officer.

Manage external contracts: Working with the CEO and HOA, ensure all contracts are fit for purpose and are good value for money and are delivering agreed outputs.

IT and phone systems: Manage the provision of IT services and our internal systems, building effective relationships with providers and ensuring continued and effective operations are available to the team.

SMT strategy: Providing strategic insight to the SMT on potential risks and opportunities for development across all areas of the role.

HR: Manage all HR functions including grievances, wellbeing, disciplinary, recruitment and onboarding. Working with the CEO to manage consultations with the union. Monitor and report to SMT and board on these areas.

Communication: Foster effective communication with colleagues and external stakeholders, ensuring clarity and collaboration and accountability.

Flexibility and Support: Demonstrate flexibility, ownership and collaboration to ensure smooth service delivery across the organisation.

Any other relevant administrative and support duties required to ensure the smooth running of the bureau.

Important Notice: Before you apply, please download and complete the application and diversity forms on our website. You will need to upload a completed application form and a diversity form to be considered for this role.

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.

If you have excellent customer service skills, good telephone manner and experience of taking a large volume of calls we’d love to hear from you.

As Supporter Care Officer, you will be the first point of contact for our supporters, donors, members and the public, ensuring they have a positive experience. You will handle enquiries via phone, email and post, processing payments and maintaining accurate records. You will input data and use your IT skills to work with our database as well as Microsoft Office 365, predominantly Word, Outlook and Teams. You’ll have proven experience in a customer care role, handling a large volume of calls, and used to multi-tasking in a busy, fast paced office environment.

In return we provide a great working culture. 26 days annual leave, rising to 27 after one year’s service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

Macular Society is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application

• The candidate has chosen to share that they have a disability in the covering letter/application email

• Where the minimum (essential) criteria have been met, we will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and welcome applications from all parts of the community, in particular people with lived experience of sight loss.

Please see attached for the Job description, cut off date and interview dates.

Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Salary: £50,000 pro rata (£40,000 actual
Part time: 28 hours per week
Contract: Permanent

ABOUT US

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat.

Missing People is an independent charity that relies on donations. You can read about our vital work in our latest Impact Report.

THE IMPACT YOU WILL HAVE

You will be a forward-looking and collaborative Head of Philanthropy and Corporate Partnerships, a vital role as we enter an exciting new phase for the charity. You’ll be joining a talented and dedicated team focused on delivering our new and exciting strategy. As the Head of Philanthropy and Corporate Partnerships you will inspire, and lead, income generation from corporate partnerships and philanthropists. Building on a step change, delivering ambitious future income growth. Working as a member of the Senior Leadership Team, you will also contribute to Missing People’s strategy and plans.

This key role will lead growing income streams currently worth a combined £1.1 million per year, plus an incredible ongoing partnership worth £1 million pa. The role’s focus will be continued growth at an even faster rate. You will lead a step-change in income that directly drives the charity’s ability to be there for people who are missing and those who love them.

You will lead and line manage established and high performing teams, creating the culture for them to deliver their very best. As a senior leader you will take a key role in department-wide development, culture, planning and delivery as well as influencing charity-wide and externally.

ABOUT YOU

If you are ready to bring your expertise in philanthropy and corporate partnerships to lead and vital fundraising at Missing People you will have:

• Significant experience leading growth (i.e. £500k increase) in income in both, or one of, philanthropy or corporate partnerships
• Experience of directly securing and managing high value support and partnerships
• Experience of successfully preparing others to also secure such support
• Experience of leading and developing high performing teams of fundraisers
• High level of experience of using Raisers Edge, or equivalent fundraising database
• Experience of developing and implementing fundraising plans, products and events
• Sound understanding of the voluntary sector as well as regulatory framework for fundraising;
• Right to work in the UK.

WHAT WE OFFER

Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here.

HOW TO APPLY

Please include your CV and a brief supporting statement that demonstrates how you are a good fit for this role. We look forward to receiving your application.

Closing date: 23:59 on 8th February 2026
Interviews: Week commencing 16th February 2026
Start date: ASAP March 2026

Benefits: Missing People offers the below benefits: • 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service*• Company pension contribution• Life insurance (3 x salary)*• Employee Assistance Programme (EAP) including 24/7 support helpline• Interest-free Season Ticket Loans*• Additional maternity pay and leave*•Additional paternity pay*• Additional sick pay* *available after probation period passed

You may also have experience in: Head of Partnerships, Partnership Management, Philanthropy Manager, Special Events Coordinator, Donor Relations Manager, Fundraising Events Manager, High-Net-Worth Donor Manager, Development Events Specialist, Charity Fundraising Manager, Major Gifts Coordinator, Special Events Fundraiser, etc.

REF-226 195

A place to drive change
 
Location: Bradford, Hybrid (2–3 days in the office, with travel as required for meetings/training)
Salary: circa £77,405 per annum, plus essential car user allowance of £1,250
Contract type: Permanent
Hours: 35 per week, Monday – Friday, 9am–5pm
 
Thousands of families across the country rely on us for safe, affordable and sustainable homes. As we continue to modernise our services and evolve how we work, our technology foundations have never been more important.
 
It’s this belief – that everyone deserves a place to call home – that drives everything we do. Together, we’re finding new ways to innovate for our customers, strengthen the way we operate, and create a thriving workplace that supports everyone.
 
If you're looking for a role where you can lead meaningful change, bring big ideas, and shape the future of our digital operations, this is the place to be.

About the role

Lead, transform, and protect our digital future.
 
We’re searching for a Head of IT Operations & Service Delivery who can seamlessly combine deep technical expertise with strong strategic leadership. You’ll be responsible for ensuring the technology our colleagues and customers depend on is available, secure, resilient and cost-effective—while leading two pivotal functions: Service Operations and Technical Operations.
 
This role suits someone who thrives in complexity, owns outcomes, and embraces the challenge of stabilising today while architecting tomorrow. Whether you’re resolving a critical incident, strengthening our cyber posture, or driving our cloud migration roadmap, your impact will be felt across the organisation.

Salary

The spot salary for this role is £77,405 per annum for candidates who fully meet the requirements.
If you’re still building some of your skills or experience, you may start at 5% or 10% below spot, with clear progression opportunities and structured support.

About you

•     Proven experience leading IT Operations in complex, multi-system environments.
•     Strong understanding of security frameworks, threat detection, incident response and operational cyber maturity.
•     Experience with IaaS, PaaS, SaaS and hybrid cloud strategies.
•     Technical depth across infrastructure, networking and enterprise systems.
•     Experience maturing and enforcing release management frameworks aligned to ITIL best practice.
•     Strong understanding of infrastructure and application dependencies during releases and changes.
•     Excellent communication, relationship-building and influencing skills at senior levels.
•     A proactive, forward-thinking approach to risk, service improvement and operational excellence.

A place to build a future

We’ve got big ambitions, and we’re looking for people who want to grow with us. You’ll have the chance to expand your skills, shape your career and thrive in a collaborative, supportive environment.

What you’ll receive:

•     28 days’ holiday, plus bank holidays, birthday leave, and the option to buy more.
•     Health & wellbeing support including a cash health plan, online GP, Health MOTs, gym discounts and a volunteering day.
•     Financial benefits including car leasing options, salary sacrifice schemes and exclusive discounts.
•     Future security with both Defined Contribution and Defined Benefit pension schemes, plus life assurance at three times your salary.
•     Family-friendly policies including enhanced parental leave and flexible working.
•     Career development through management and leadership training, apprenticeships and more.

This is more than a job—it’s a place where you can make a real difference, be valued and grow your career.

We’re committed to inclusion

We celebrate diversity and strive to create a workplace where everyone feels respected, supported and able to thrive.
 
If you need reasonable adjustments during the recruitment process, let us know—we’ll make it happen.
 
Please note: Candidates must have current eligibility to live and work in the UK. Accent does not hold a sponsorship licence.
 
If you’re looking for a place where you can make a meaningful difference—to society, to our organisation and to your future—apply now.
 
Recruitment Agencies: We work exclusively with partners on our PSL and do not accept speculative approaches.
 
You may have experience of the following: Head of IT Operations, IT Operations Manager, Service Delivery Lead, ITIL, Azure Operations, Cloud Migration, Service Management, IT Infrastructure, Enterprise Networking, Cyber Security Operations, Incident Response, Operational Resilience, Disaster Recovery, Business Continuity, P1 Incident Management, Platform Operations, IT Service Desk, Technical Operations, etc.
 
REF-226 184

Purpose

Horatio’s Garden is a nationwide charity creating and nurturing beautifully designed gardens in NHS’s spinal injury centres.

The Patient Experience Manager will be instrumental in supporting patients and families use of the garden. 

Along with the Head Gardener, you will be responsible for the smooth running of a thriving, vibrant garden ensuring the patient and their family are appropriately supported throughout their time in the spinal unit. 

This role requires you to manage a team of volunteers and work closely with the Head Gardener who maintains the horticultural standard of the garden and delivers therapeutic horticulture sessions.  You will be managed by the National Patient Experience Lead.

You will be responsible for developing and maintaining relationships with clinical and non-clinical NHS staff, corporate sponsors, funders, the Fundraising team, the Communications team and the National Patient Experience Manager. 

The gardens have been beautifully designed and maintained, and the role of the garden needs to reflect an appropriate environment for patients and their families at all stages of their stay.  From the initial welcome, to ensuring the contact and relationship is consistent with activities to suit their needs.

You will be responsible for developing and delivering social activities, supported by the charity’s National Patient Experience Manager and in collaboration with the wider Spinal Injuries team in Cardiff. These activities will mainly need to be held at the weekend or in the afternoons which are critical times in the garden when most patients are available and often have friends and family to visit. Currently the Events programme includes seasonal celebrations and social and craft activities. External facilitators also deliver workshops and live music performances.

This is a fantastic opportunity for a confident, proactive individual who is efficient, well organised and has outstanding communication and relationship building skills. You will need to be adaptable and friendly and confident working with a wide range of people including people with spinal injuries and their families, NHS staff, volunteers and many different teams within the charity.

Main Duties and Responsibilities

People with spinal injuries

· Develop relationships with patients and families to ensure the best experience for them in the garden at every stage of their stay

· Maintain a consistent social and arts activity programme appropriate for the current patient group, liaising with the National Patient Experience Manager and managing the volunteers accordingly

· Organise a programme of seasonal events, reflecting the needs of patients

· Work with the Impact Manager to monitor patient experience and the impact of the garden

·       Ensure the garden is managed to allow the correct balance to be in place to benefit both patients and external parties (major donors, trusts, corporate groups and other visitors)

NHS staff

· Develop and maintain productive and collaborative relationships with NHS clinical teams and voluntary services

Volunteers

· Recruitment and training of new volunteers

· Manage the team of volunteers to ensure the smooth running of the garden with patient experience at its core

Fundraising and Communications

· Work with fundraising managers, Head Gardener and volunteers to develop opportunities to generate income in the garden through friends, corporate friends and third-party fundraising

· Support corporate sponsor events and fundraising opportunities

· Represent the garden and charity at key events

· Promote the local social media accounts and provide regular updates for content

· Interviews with press/media as required

Administrative

· Ensure all administrative tasks associated with the role are monitored, completed and maintained

· Manage the garden budget along with the Head Gardener

· Collate and bank donations and manage petty cash

· Assist with ensuring the garden room is kept clean and tidy at all times

· Collate data showing usage in the garden and volunteer hours

Safeguarding

· Comply with all safeguarding policies and report any concerns to the Safeguarding Lead immediately

· This post is subject to an enhanced DBS check

Assist the Patient Experience Lead with any other tasks as required.
It should be noted that the list above is intended to give an overall view of the position and should be taken as guidance only.
 

Please see the full Person Specification in the Job Description attached.
Essential

• Flexible and able to work to suit patient requirements

Closing date: 5th February 23.30 
The first round of interviews will take place on the 18th February

SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working around the world, we focus on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based Supporter Care Officer to provide high quality supporter care to all of our Individual Giving (IG) supporter types.

• Acting as a reliable first point of contact
• Handling queries and tasks efficiently
• Maintaining accurate records
• Improving and streamlining processes
• Collaborating with colleagues to achieve results. 

If you are self-motivated, with excellent communication skills and good attention to detail, looking for a key role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description, essential postholder criteria, and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 1st February, 11.59 pm UK time. Applications will be review as they arrive.

Location: Hybrid - at least one day per week is required in our Cambridge office (CB2 1AB). Occasional travel to Cambridge or London will be required for meetings or collaborating with colleagues. 

Please note: The post-holder is required to reside in the UK at reasonable travel distance to attend the office weekly. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Job description

Stella Maris is the official maritime charity of the Catholic Church.  We are looking for a Regional Port Chaplain for Immingham and the South Humber Ports to support seafarers, fishers and their families.

In this unique and rewarding role, you'll be the welcoming face of Stella Maris in your region, visiting ships, listening to crew members, and offering practical, pastoral and spiritual support to anyone in need, regardless of faith or background.

About the role

No two days are the same.  You might spend the morning visiting ships and listening to crew members' stories, help someone contact their family back home, support a seafarer in crisis, or offer a quiet moment of prayer on deck.

You'll also recruit and support a team of volunteers, work closely with other maritime charities and local partners, and build strong relationships with parishes, dioceses, and port authorities.  You'll be part of a nationwide network of Stella Maris chaplains, supported through regular meetings, retreats and professional development opportunities.

Key responsibilities

• Visit ships regularly to meet seafarers and fishers, responding to their pastoral, practical and spiritual needs.
• Provide practical help such as transport, communication access, and emergency or crisis support.
• Offer spiritual care to Catholic seafarers and facilitate the religious needs of those from other faiths.
• Recruit, train and support Stella Maris volunteers.
• Work collaboratively with other maritime charities.
• Maintain strong relationships with local parishes, the Diocese of Nottingham, and port stakeholders such as the Harbour Master, shipping agents and welfare committees.
• Support local fundraising and awareness initiatives alongside the charity's national team.

About you

You'll be someone who takes joy in helping others.  You don't need maritime experiences, what matters most is your empathy and ability to offer pastoral support in practical ways.

You may come from a background in chaplaincy, parish ministry, community work or social care.  You'll share our commitment to upholding the dignity of every seafarer and fisher.

VACANCY

Philanthropy Fundraiser

£21,000 (£35,000 FTE)

22.5 hours per week

Predominantly Mon-Fri with some evening and weekend working

5 weeks holiday pay plus Bank Holidays, Pension Scheme, Staff referral scheme (earn extra pay every time you successfully refer someone), Employee Assistance Programme, including private GP access, Blue Light Card Discount Scheme,​free DBS check​parking and uniform.​

Closing date for applicants: Mid-day Tuesday 3 February 2026

First interviews via Teams: Thursday 5 February 2026

Second interviews (in person): Tuesday 10 February 2026

​

Would you like to work in a genuinely rewarding organisation?

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Nottinghamshire Hospice lead the provision of compassionate, community palliative care to those who are dying in Nottingham and Nottinghamshire from a terminal or life limiting illness.Our values are embedded throughout the organisation – Compassion, Trust and Ambition.​

The Philanthropy Fundraiser will play a key role in growing high-value income streams by identifying, building and nurturing relationships with major donors. You will develop tailored engagement strategies, create compelling cases for support, and deliver excellent stewardship to secure significant gifts that sustain and expand our care services for future generations.

The role will do this by focusing on;

• Developing and implementing a philanthropy strategy for Nottinghamshire Hospice.
• Cultivating relationships with donors capable of giving £5000+ annually.
• Working closely with Senior Leadership Team, Trustees and key external stakeholders.
• Storytelling and communicating the impact fundraising has on those we support.
• Organising and attending donor cultivation events and networking.

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This role requires an ambitious, self-motivated, and target-driven fundraiser who will form part of our vibrant and passionate fundraising team.

PERSON SPECIFICATION

ESSENTIAL

• Able to demonstrate how you meet the Hospice values of Compassion, Trust and Ambition.
• Proven experience in major donor / relationship fundraising or high-value fundraising.
• Target driven with proven experience of exceeding income targets.
• Excellent relationship-building and communication skills.
• Ability to write persuasive proposals and construct personalised approaches.
• Confidence verbalising key messages to present confidently to diverse audiences and in a variety of settings eg. one-to-one or to larger audiences.
• Proven experience of motivating and inspiring others with the use of powerful storytelling.  
• Strong organisational skills and attention to detail.
• Experience of managing a busy workload with conflicting priorities.
• Experience in managing projects from formation to delivery.
• Experience of working within a legislative or external governance framework. 

DESIRABLE

• Knowledge if the hospice or healthcare sector
• Experience using fundraising CRM systems (e.g. Donorflex)
• Experience of General Data Protection Regulations.

Travelling may be required for your job role and therefore you may be required to hold a Full UK Drivers’ licence, have access to a vehicle and to be able to provide evidence of ‘Business use’ motor insurance, purchased at the postholders’ expense.​

The successful applicant will be subject to a Standard DBS check and must be eligible to work in the UK. Nottinghamshire Hospice is a non-smoking organisation.

Due to the volume of applications that we receive, if you have not heard from us within 3 weeks of the closing date, please assume your application has been unsuccessful.

Your Privacy​

We are committed to protecting your personal information and being transparent about what information we hold. We currently collect and process information including but not limited to the contents of your CV, cover letter and application. We ensure that we use your information in accordance with all applicable laws concerning the protection of personal information as contained within our Privacy Policy (available via our website ). ​

Registered Charity no: 509759