Operations and business development lead jobs

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are expanding our team of IPS Employment Advisors in our IPS service in the London Borough of Tower Hamlets. You will be based in one of NHS mental health treatment teams in Bethnal Green, Isle of Dogs or Stepney and Wapping areas, working 35 hours per week. This IPS services at Working Well Trust has been awarded the IPS Grow quality mark and adheres to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment. 

Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.

What you’ll be doing

You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.

You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led.  

You will spend up to 65% of your week working in the community of Tower Hamlets to provide localised support to residents of the Borough.

You will also be working to contract targets whilst maintaining a high-quality service. 

What you’ll need

Experience in employment support is not essential. We are looking for someone who brings:

• A genuine desire to support people into meaningful employment.
• Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
• Confidence engaging with employers and promoting the benefits of our service.
• Good organisation skills and the ability to manage a caseload effectively.
• Beneficial (but not essential): experience working with people with mental health difficulties.
• Beneficial (but not essential): local knowledge/ experience of the Borough

What we offer

• £33,000 per year
• 30 days annual leave plus public holidays, (FTE)
• Employer pension contribution of 6%
• Supportive environment within a growing, dedicated team
• Meaningful, rewarding work supporting people into employment
• Expenses paid for mandatory travel during work hours.
• Flexible, paid Wellbeing Hour every fortnight (FTE) ​

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

• If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.

Working Well Trust is an equal opportunities employer and Confident about Disabilities.​

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. 

Start your application today and take the next step in a rewarding career. 

Closing date: Sunday 19th July 2026 (23:00). Please note, we may be actively interviewing during this time and may close the vacancy early.

First stage interviews (telephone): 22nd - 29th July 2026

Final Stage interviews: 3rd- 4th August in person in Bethnal Green.

Context and Background

The NSPCC’s mission is to end cruelty to children by fighting for every childhood. To carry out its charitable work the NSPCC relies on the fundraising support of people across the UK for 90% of it’s income. Within fundraising our aim is to provide maximum resources for the NSPCC. We aim to provide the best possible supporter experience, building long-term relationships to create an experience which is different, better and more rewarding than that of supporting any other charity.

The Associate Head of Mass Participation Fundraising is a member of the Supporter Led Fundraising Leadership Team and the Philanthropy & Partnerships Department. The role contributes to the overall leadership and management of the team and department as well as implementing the fundraising plans and strategies for the Engagement & Fundraising Directorate.

Mass Participation Fundraising is an important component in the NSPCC’s Engagement and Fundraising strategy. The post holder will lead and develop a first-class team to develop our portfolio, engaging and deepening the relationship with participants into long-term supporters and optimising the fundraising income they generate.

A key element of the role is to provide leadership across a diverse team, which includes Third Party Events, DIY fundraising and Schools Fundraising. The role will work collaboratively across all departments to build the best possible supporter relationships to generate income and promote key organisational messages to external audiences.

Job purpose

To deliver effective fundraising activities from a mass participation portfolio of diverse products, events and opportunities. To manage relationships with suppliers and agencies, while providing leadership and management to fundraising staff within the Mass Participation Fundraising team. Continually refreshing, improving and growing the portfolio, facilitating increased income generation across all teams.

• To have accountability and responsibility for the budgetary performance of three core Mass Participation income generation streams (Third Party Events, DIY Fundraising, and Schools Fundraising)

• To form and deliver the strategy of acquisition, stewardship and retention of mass participants

• To identify synergies and best practice across similar operations within and beyond Engagement & Fundraising, applying principles of Supporter Centricity across participants and their connected supporters

• To take a lead role in working effectively with other teams and departments to maximise the recruitment of supporters and their fundraising to deliver income for children

• To lead, manage and develop the Mass Participation Fundraising team in line with our values and behaviours

Key relationships - Internal

• Reports to the Head of Supporter Led Fundraising

• A member of the Supporter Led Fundraising Leadership Team

• Line manages team leaders of Third Party Events, DIY Fundraising and Schools Fundraising teams and the Senior Marketing Officer

• Works closely with other teams within the Engagement & Fundraising Directorate operating nationally and locally to develop supporters, potential supporters and business projects

• Works closely with colleagues in other directorates to inform, support and manage fundraising activity and use relevant management information to maximise the impact of fundraising activities - such as Data, Tech and communications.

Key relationships - External

• Peers within the local and national fundraising sector

• Professionals/trade bodies/organisations that are the forefront of mass participation and supporter acquisition

• Marketing agencies and creative suppliers

Main duties and responsibilities

• To work with Head of Supporter Led Fundraising to develop ambitious strategies and business plans to optimise and grow income

• To guide and direct the implementation of agreed strategies including influencing the plans and activities across other fundraising audience streams

• To develop, deliver and be accountable for teams' annual budgets through monitoring, managing and reforecasting financial performance, ensuring that contingency plans are in place as required

• To guide and direct efficient acquisition strategies across Third Party Events, DIY Fundraising and Schools Fundraising and ensure all supporters are onboarded to the organisation appropriately, supporting retention.

• To seek and commission insight of sector-wide fundraising opportunities through a range of markets and/or supporter groups, to inform the team strategies

• To be accountable for the management of agency relationships and core suppliers that are key to the delivery of income growth and supporter satisfaction

• Within the Supporter Centricity framework, promote and prioritise lead sharing across fundraising, ensuring supporters follow the best supporter journey, establishing Mass Participation as a core route for new supporter acquisition

• To work with other functions, such as Children's Services, Technology and Communications to optimise compelling propositions, messaging within effectively delivered supporter journeys

• To foster an innovative culture within the team to generate increased income though incremental changes in pre-existing products or new product development.

• To recruit, train, develop and manage staff in line with NSPCC policies and practice including regular team meetings and regular performance reviews, coaching and mentoring staff to achieve high performance, growth and personal development

• To participate in Engagement & Fundraising or cross-directorate projects as required

Responsibilities for all Staff within the Income Generation Directorate

• A commitment to safeguard and promote the welfare of children, young people and adults at risk.

• To be responsible for updating databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures to ensure all records are up-to-date and accurate.

• To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the NSPCC's development of fundraising activities.

• To maintain an awareness of own and others' Health and Safety and comply with the NSPCC's Health and Safety policy and procedures.

• To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news and also ensuring that the fundraising teams do likewise.

Person specification

1. Experience of leadership to successfully drive income growth from event participation, DIY or schools fundraising either in the commercial or charity sector

2. Skilled in strategic planning and development to find new ways to drive growth in an established market

3. Strong written and verbal communication skills to effectively share complex information, propositions and business cases

4. Substantial experience of budgetary management and financial planning

5. Understanding of acquisition marketing strategies and integrated marketing planning approach.

6. Leadership and management experience of a diverse and geographically dispersed team to deliver results, with a commitment to Equality, Diversity and Inclusion

7. An ability to influence, empower, support and develop those who work with and for them

8. Experience in managing strategic relationships with suppliers, such as creative agency providers including the management of SLA's and performance measures, ensuring sustained high level of performance

9. Experience of presenting to and influencing senior stakeholders and external audiences

10. Willingness to work flexibly to changing deadlines and demands and the ability to travel to support the delivery of our event portfolio.

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.

• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

IT Manager
Salary: £37,853 per annum
Hours: 37.5 hours per week
Contract: Permanent
Location: Norwich or Cambridge Office – Hybrid working*

About East Anglian Air Ambulance

East Anglian Air Ambulance is a life-saving regional charity delivering critical emergency care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond.

With two state-of-the-art helicopters and a fleet of critical care vehicles, our expert teams of doctors and paramedics bring advanced pre‑hospital emergency medical care directly to people when they need it most.

About the role

We are looking for an IT Manager to join our lifesaving charity in a role that truly makes a difference. Reporting to our Head of Insight, Information & Technology, you’ll be responsible for the day-to-day running of EAAA's IT systems, infrastructure, networks, hardware, and cyber security.

Working closely with our external Managed Service Provider (MSP), you’ll act as a trusted advisor to colleagues across the charity, ensuring they have reliable, secure and effective tools to carry out their vital work.

This is a hands-on, business-critical role, offering the opportunity to lead key projects, drive continuous improvement, and shape how our IT operations support the charity now and in the future.

Key responsibilities include:

• Lead the development and delivery of IT systems, infrastructure, networks, equipment, and cyber security
• Manage and deliver IT projects, ensuring adherence to agreed timelines and budgets
• Oversee and maintain effective relationships with the MSP and IT vendors
• Coordinate the delivery of EAAA’s Cyber Security plan
• Manage IT communications and respond to internal service requests in a timely manner
• Oversee IT onboarding and offboarding processes for staff
• Contribute to the development of information security and business continuity procedures
• Act as system owner for risk reporting, ensuring its effectiveness and continuous improvement
• Support provision, tracking, and lifecycle management of IT equipment

You’ll bring:

• Excellent interpersonal skills, with a proven ability to build and maintain effective relationships with both internal and external stakeholders
• Strong understanding of IT systems including software, infrastructure, and hardware, with hands-on experience
• Significant experience of managing and working with MSPs
• Strong project management skills, with the ability to manage multiple projects and consistently meet deadlines
• Ability to identify and mitigate risks associated with IT systems and infrastructure
• This role will involve occasional travel to other EAAA sites across the region so a full driving licence and access to your own vehicle is essential

*This role will be worked a minimum of 3 days a week from our Norwich or Cambridge office and up to 2 days a week from home.  The exact days worked in the office will be agreed with the successful candidate, but you must live within a commutable distance of Norwich or Cambridge.

Closing Date: Thursday 09 July (9am)
Interview Date: Monday 20 July (Helimed House, Norwich)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

No agencies please.

Pathway Manager

Apply today to step into a role where your leadership will drive real, measurable impact—empowering teams, shaping inclusive services, and making a lasting difference in people’s lives every day.

Location: Lambeth - Lambeth YP Assessment Time Out

Salary: £43,632 per annum

Closing date: 12 July, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Lead the delivery of a high-impact, person-centred service as a Pathway Manager, where your leadership will directly shape outcomes for individuals and communities. You’ll drive performance, quality, and continuous improvement across a multidisciplinary pathway, building strong partnerships and using insight and data to inform confident, effective decisions.

We’re looking for a proactive, values-driven leader who thrives in complex environments. You’ll bring strong operational oversight, team leadership, and stakeholder management skills, alongside a commitment to safeguarding, inclusion, and excellence. If you’re action-oriented, collaborative, and passionate about delivering meaningful change, this is your opportunity to make a real difference in an inclusive and supportive environment.

Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role.

Key Deliverables

• You will be committed to working in and maintaining an environment that supports the safeguarding of young people as the Safeguarding Lead for the service

• You will be adept in managing the service and its partnerships

• You will manage, monitor, evaluate and continuously improve the service and its operation within Lambeth’s developing approach

• You will comply with quality inspection and assessment procedures

• You will ensure effective support, learning or family support plans (as applicable) for young people are in place and regularly reviewed

• You will maintain a safe and secure environment, that has appropriate risk assessment processes and systems in place that are regularly reviewed and monitored;

• You will ensure young people are a major part in shaping service delivery

• You will ensure effective delivery of Depaul UK’s approved life skills training and work closely with Participation and Volunteering leads.

• At the end of this programme, you will develop an evidence based report, that will enable us to embed what was done well, share learning internally and externally

• To be successful in this role you will be expected to go the extra mile by being flexible with the hours you work always bearing in mind the needs of the business.

• You will undertake full line management of the Team Leader and ETE worker

• Any other duties commensurate with the role

Health and Safety:

• To ensure a safe and secure environment and maintain high standards within the services. This includes risk assessments, health and safety checks and the cleaning and preparation of rooms for new residents.

• To involve service users in developing an awareness of their own personal and building health and safety, through information sessions, key working and support planning and resident meetings.

• To ensure that the project is clean and safe and to encourage residents to take some responsibility in the cleaning of their communal areas and their room.

• To work for a proportion of the time as a lone worker and as part of the wider team.

• Undertake appropriate risk assessments for lone working.

Administration:

• To maintain written records and monitoring information as appropriate and input and retrieve data on the Inform system.

• To prepare reports, statistical data and other information that maybe requested by the Asst. Area Director.

• To ensure that any repairs and maintenance issues are reported in a timely manner in order to ensure the health and safety and security of the building environment.

• Any other administrative tasks that will ensure the smooth running of the service.

Finance:

• With the support of the Area. Director devise effective, safe and timely methods for the collection of accommodation and service charges from residents, and to maintain auditable records of payment.

• Ensure that arrears management procedures are adhered to.

• To take responsibility for petty cash and record all transactions in line with policy.

General:

• To contribute to a high quality and effective delivery of service.

• To participate in internal/external meetings as required and attend training, events, conferences and other functions as necessary.

• To participate in regular supervision and IDP and help in identifying your own job-related development and training needs.

• To contribute to and be supportive of young people’s involvement in our services and in all levels of decision making throughout the organization.

• To ensure that all Depaul policies and procedures are adhered to.

• To be successful in this role you will expected to go the extra mile by being flexible with the hours you work always bearing in mind the needs of the business.

• Any other duties commensurate with the role.

What we are looking for from you

When completing your application form please address all the points set out below.

• A commitment to the ethos and values of Depaul including the organisation’s policies and procedures

• Demonstrable experience of working with young and vulnerable people and young families with multiple and complex needs.

• Experience and understanding of challenges and barriers faced by young people in securing accommodation and sustainable education and training.

• Experience of leading a team, establishing processes and relationships.

• Negotiating skills

• Coordinating and organising skills

• Able to work on own initiative but at same time able to exercise sound judgment in knowing when to consult or delegate tasks.

• Able to work flexibly and develop positive working relationships at a range of different levels including staff, volunteers, managers, young people and stakeholders to set and deliver organisational goals and resolve conflicts of interest professionally.

• A clear understanding and ability to implement risk management, information sharing and data security arrangements.

• Awareness of and commitment to equal opportunity and diversity practice. Ability to promote and implement diversity practice and policies and generally treat colleagues and young people fairly and with respect.

• Demonstrate ability to use IT to a level which will enable high quality reporting to be carried out. This should include an ability to use data capture systems including running queries and reports.

• Expertise to manage a medium sized team of staff with responsibility for multiple projects/ services, a range of which of which operate 24 hours per day, 7 days per week

• The ability to provide cover Monday to Friday with occasional management support at weekends.

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Research Manager 

£38,709pa + Excellent benefits 

Woking, Surrey GU21 4LL / Hybrid Working (minimum 40% in person collaboration per month) 

About the role 

We’re excited to be recruiting a Research Manager to join WWF-UK. 

In this role, you’ll lead the delivery of high-quality qualitative and quantitative research that helps us better understand supporter attitudes, motivations, behaviours and barriers. You’ll turn evidence into clear, actionable insight that supports stronger decision-making across WWF-UK. 

You’ll manage a range of research activity, including brand tracking, supporter surveys, audience research, segmentation, benchmarking studies, CSAT surveys and industry trend analysis. You’ll work closely with colleagues across Brand, Digital, Communications, Campaigns and Fundraising to embed evidence-based thinking into planning, campaign development, supporter engagement and evaluation. 

You’ll also manage relationships with research agencies, ensuring work is well-briefed, delivered to a high standard and provides value for money. Alongside this, you’ll help strengthen how research is commissioned, governed, shared and reused across WWF-UK, including supporting ethical practice, GDPR compliance, commissioning guidance and the development of a central research repository. 

Skills and experience 

You’ll bring the skills and experience needed to succeed in this role, including: 

Essential 

• Proven experience delivering qualitative and quantitative research projects across the full research lifecycle 

• Strong research expertise, including survey design, sampling, data interpretation and behavioural insight 

• Experience managing research agencies, including briefing, quality checking, managing deliverables and maintaining strong working relationships 

• Ability to translate research questions into clear briefs and apply the right methodology to generate actionable insight 

• Strong analytical skills, with the ability to interpret findings and summarise them into clear strategic implications 

• Excellent communication skills, with the ability to present complex insight clearly through narrative, visuals and recommendations 

• Strong project management skills, with the ability to manage multiple research projects and priorities 

• Strong stakeholder management skills, with the ability to collaborate across teams and influence decision-making without line authority 

• Understanding of research governance, ethical practice and GDPR as it relates to research 

• High level of digital and data literacy 

• A clear commitment to WWF-UK’s mission, values and ethical standards 

Desirable 

• Experience with brand tracking, audience surveys, segmentation models, benchmarking studies, CSAT surveys and industry trend analysis 

• Experience supporting decision-making in marketing, communications, campaigns, fundraising or supporter engagement settings 

• Experience developing or applying audience frameworks, segmentation or insight tools in planning contexts 

• Experience developing research processes, commissioning guidance or central insight repositories 

• Experience using research or analysis tools, such as SPSS or analytics platforms 

• Experience working in a charity, purpose-led or complex stakeholder environment 

• Qualification in research, marketing, behavioural science, social science or a related discipline 

What we offer 

We believe in rewarding our team with more than just a salary. Here’s what you can expect: 

• Annual leave starting at 26 days a year pro-rated, rising one day each year to 31 days plus bank holidays 

• Flexible working options, to support your work life balance 

• 5% employer contribution to pension, rising to 10% with employee contribution 

• Learning and development opportunities to help you grow 

• Regular wellbeing initiatives to support your health and happiness. 

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK. 

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens. 

About WWF-UK 

We're a global conservation charity with millions of supporters and hundreds of projects around the world. 

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help. 

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with. 

How to apply 

Click the link to apply via our website. You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK. 

Application closing date 

19/07/2026 

Our Diversity Promise to You 

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself. 

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way. 

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities. 

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website. 

Safeguarding Commitment 

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter. 

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent. 

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting. 

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do. 

Head of Housing

Cambridge, Hybrid

Are you an experienced housing leader who combines strong technical knowledge with confident, values-led people leadership? This is an opportunity to lead a key customer-facing service, shaping how our client delivers housing management services and create meaningful outcomes for customers. 

About the role

As their Head of Housing, you will be accountable for leading the delivery, performance and continuous improvement of housing management services.

This is a key strategic leadership role with accountability for building relationships and working closely with key stakeholders, focusing on a positive and motivating culture within the team while ensuring housing services are legally compliant, cost-effective, value for money and aligned with their values - ensuring customers at the heart of their service development. 

What you’ll be doing 

In this role, you will: 

• Lead and inspire the Housing Team
• Shape strategy and ensure regulatory compliance 
• Deliver excellent core housing management services
• Put customers at the heart of what they do
• Drive service improvement, assurance and professional standards 
• Please see the job description for more information 

About you

They are looking for a confident, housing professional with strong leadership, management and people skills. To succeed in this role, you’ll need: 

• Substantial experience of housing management within a social housing provider, with strong technical knowledge across tenancy management, rent and service charges, leasehold services, allocations, voids, estate management and anti-social behaviour. 
• Strong understanding of housing legislation, regulation and professional standards, with the ability to work in a legally compliant, customer-focused and risk-aware way. 
• Experience of managing risk, safeguarding, customer wellbeing and tenancy sustainment issues, with the ability to make sound, evidence-based decision making that reflects organisational values and legal responsibilities. 
• Proven ability to lead, motivate and develop employees, creating a positive and accountable team culture, supporting the delivery of high-quality services. 
• Confidence in using housing systems, data, performance information and numerical insight to manage risk, improve services and support decision-making with a structured and organised approach. 
• Experience in coaching employees and excellent communication, influencing and negotiation skills, with the ability to build trust and manage complex situations, work collaboratively and handle sensitive, complex situations. 
• High levels of personal integrity, accountability and self-motivation, committed to delivering effective outcomes in line with organisational values. 
• CIH Level 4 or 5 qualification in housing is an essential requirement and a condition of the role. This post is a relevant senior manager role under the Competence and Conduct Standard (Social Housing (Regulation) Act 2023). They are willing to speak to candidates who do not already hold the qualification, provided they are willing and able to achieve it within the regulatory timeframe. 

Why join them? 

They’ve held Investors in People Gold accreditation since 2020, reflecting their commitment to inclusivity, wellbeing, learning and professional growth. Joining them means being part of a collaborative organisation focused on continuous improvement and making a real difference. 

What they offer you 

• 28 days annual leave (excluding bank holidays)
• Option to buy/sell up to 5 days’ annual leave
• Private health insurance 
• Employee discount scheme 
• Defined contributions pension scheme, matched from 4% to 10% 
• Employee Assistance Programme 
• Life assurance 
• Strong focus on learning, development and wellbeing 
• Plus, more when you join! 

We encourage early applications and may close the vacancy once they have received sufficient applications from candidates who meet the essential criteria. 

Please note that Enhanced DBS clearance is required for this role.

Inclusion and Diversity 

Our client welcomes applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace.

All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010.

Head of Infrastructure and Security

These are exciting times for the charity, and we have an outstanding opportunity for a self-motivated and highly professional individual with exceptional analytical, problem-solving and interpersonal skills to join the Leadership Team, as Head of Infrastructure and Security.

Position: Head of Infrastructure and Security

Location: Devon/Hybrid (This is a hybrid working position, combining home and occasional onsite working under the guiding principles for such roles. The working pattern and requirement for site attendance (for essential meetings) will be agreed between the line manager and post-holder)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £63,813 annum

Contract: Permanent

Closing Date: Sunday 2 August 2026. Please note this role may close earlier than advertised so apply as soon as possible.

About the Role

As Head of Infrastructure and Security, you will lead the strategic direction, design, and delivery of the technology infrastructure and security capabilities, ensuring that IT infrastructure services are secure, resilient, and scalable and aligned with business needs. Your responsibilities within this rewarding and multifunctional role will include overseeing robust cybersecurity measures, ensuring regulatory compliance, and embedding effective governance to manage risk and optimise performance, directly contributing to the delivery of the organisation’s strategic priorities.

Your principal duties and responsibilities will include:

• Developing and implementing infrastructure and security strategies aligned with organisational goals, ensuring technology platforms are efficient and capable of supporting future growth and innovation.
• Providing expert advice on emerging technologies and security threats to inform strategic planning relating to digital investment and risk mitigation.
• Overseeing the design, operation, maintenance and optimisation of networks, servers, storage, and cloud platforms and related services, ensuring these are resilient and efficient.
• Leading cybersecurity initiatives including conducting risk assessments, vulnerability management, and incident response.
• Establishing, maintaining and continuously improving IT governance frameworks, including policies, processes, standards and controls that support secure and effective service delivery.
• Managing audits, ensuring findings are addressed, risks mitigated and the organisation remains fully compliant with data protection legislation and cybersecurity expectations.
• Leading, supporting and developing infrastructure and security teams, fostering a culture of innovation and continuous improvement.

About You

We are looking for someone who has:

• Experience in senior IT leadership roles within infrastructure and security domains.
• A strong knowledge of cybersecurity frameworks and best practices.
• Proven experience of managing hybrid environments, including on-premises and cloud technologies.
• Working experience of aligning IT infrastructure and security initiatives with organisational objectives.
• Proven ability to lead and develop technical teams.
• Strong stakeholder engagement skills, and the ability to translate complex technical concepts into clear business language.
• An analytical approach to solving complex technical and security challenges.

Benefits include:

• Competitive pension.
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Infrastructure and Security, Head of Infrastructure, Infrastructure Director, Director of Infrastructure, Head of Security, Security Director, Director of Security, Head of Infrastructure and Security, Infrastructure and Security Director, Director of Infrastructure and Security.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Digital Skills and Learning Manager

Power to Connect is looking for an experienced, community-focused Digital Skills and Learning Manager to lead and strengthen our digital skills and digital inclusion offer in Wandsworth.

Salary: £18,000 per year (£30,000 full-time equivalent)
Hours: 0.6 FTE (3 days per week)
Contract: Fixed-term for 1 year
Location: Hybrid, with home working, one day per week in a shared co-working space in Wandsworth, and additional attendance at service delivery sessions and networking events across the borough

Power to Connect is dedicated to bridging the digital divide in Wandsworth. Since launching in 2020, we have supported more than 7,000 individuals and families through device redistribution, digital skills training and ongoing support.

This is an exciting opportunity to play a leading role in tackling digital exclusion locally. You will shape and deliver accessible, high-quality learning opportunities that help residents build digital confidence, access services, improve employability and participate more fully in everyday life.

Working closely with the CEO, you will lead our digital skills and learning offer, line manage two Digital Tutors, support a team of volunteer Digital Champions, and help strengthen partnerships and progression opportunities across the borough. You will also help ensure learners can build confidence in using emerging technologies, including AI, safely and practically in everyday life and work.

Key responsibilities

• Lead the planning, development and delivery of digital skills and digital inclusion programmes
• Develop engaging, accessible learning materials and progression pathways
• Deliver around four hours of teaching each week
• Support learner engagement and inclusive community outreach
• Build partnerships with local organisations, employers and other stakeholders
• Line manage two Digital Tutors and support volunteer Digital Champions
• Monitor outcomes, evaluate impact and use learning to improve services

We're looking for someone with

• Experience of designing and delivering digital skills, digital inclusion or community learning programmes for adults
• A strong understanding of digital exclusion and the barriers faced by underserved communities
• Experience of programme coordination, partnership working and learner engagement
• Experience of supporting or line managing staff, tutors, volunteers or community champions
• Strong communication, organisational and relationship-building skills
• Confidence using digital tools and awareness of emerging technologies, including AI
• A commitment to equality, diversity and inclusion, and to the power of learning to improve lives

Why join us?

• Make a real difference by helping residents build digital confidence, access essential services and improve employability
• Play a leading role in shaping and growing a trusted local digital inclusion programme
• Enjoy autonomy and the opportunity to influence strategy while staying connected to communities through hands-on delivery
• Join a supportive and collaborative team
• 28 days' annual leave including bank holidays, pro rata
• Workplace pension with a 5% employer contribution
• Opportunities for ongoing learning and professional development

How to apply

Please see the full job description and person specification for full details of the role, key responsibilities, person requirements and application process.

Application deadline: Wednesday 29 July at 11.59pm

Join Generate at a pivotal moment in our journey and help shape the future of a growing charity supporting transgender, non-binary and gender-diverse people across North Yorkshire. This is an opportunity to combine strategic leadership, fundraising and organisational development with meaningful impact in a values-driven organisation.

Generate is looking for an inspiring and collaborative Charity Director to lead our next chapter. We work to improve wellbeing, resilience and connection for transgender, non-binary, gender-diverse and gender-questioning adults through peer support, counselling, mentoring, outreach and more.

Since beginning as a volunteer-led initiative in York in 2011, Generate has grown into an established charity delivering a range of services across North Yorkshire. We are now looking for a leader who can build on this strong foundation, strengthen our sustainability and support the organisation's continued development.

As Charity Director, you will provide both strategic and operational leadership across the organisation. Working closely with our Board of Trustees, staff team, freelancers, volunteers and external partners, you will lead the delivery of our strategic vision and ensure Generate continues to be effective, sustainable and responsive.

This is a varied and rewarding role that offers the opportunity to:

• Shape the future direction and development of Generate
• Lead fundraising and develop sustainable income streams
• Build and strengthen strategic partnerships and stakeholder relationships
• Drive organisational development and improve systems and processes
• Support and develop a committed and motivated team
• Ensure strong governance, financial oversight and operational effectiveness

We're looking for someone who can think strategically while also being comfortable with the practical realities of leading a small organisation. You will be a confident relationship-builder and effective communicator, with a strong commitment to delivering positive outcomes for the people we support.

Role details

Salary: £36,000–£40,000 FTE (pro rata based on a 35-hour week), depending on experience
Hours: 21–28 hours per week
Contract: Permanent
Location: Home-based, with regular travel into York and occasional travel across North Yorkshire

If you are looking for an opportunity to lead an organisation through its next stage of development, we would love to hear from you.

If you’d like to have an informal conversation about the role, please get in touch and we will be happy to arrange a call with our current Charity Director.

Director of Community Services
£80,000 pa plus excellent benefits
Remote working
Permanent, 35 hours per week

This is a key senior leadership role, responsible for shaping and leading RNID’s community services so that we change lives one by one. The Director of Community Services will lead our flagship RNID Near You services and Contact RNID, with responsibility for business development, operational delivery, service quality, safeguarding, volunteer management and continuous improvement.

As Director of Community Services you will:

• Provide strategic leadership for RNID’s community services, setting a clear direction, maintaining strong delivery discipline and maximising impact for our service-users.  

• Set and maintain high standards for service quality and assurance, ensuring consistent practice, effective compliance arrangements and a culture of learning and continuous improvement.  

• Grow RNID’s community services by maximising opportunities to establish new RNID Near You services and maintaining a strong future services roadmap.  

• Strengthen safeguarding across RNID, ensuring systems and processes are proportionate, robust and effective in protecting service users, staff and volunteers.  

• Lead volunteer management across RNID, ensuring services have the volunteer capacity they need and that volunteers are well trained, supported and recognised.  

• Drive continuous improvement and further modernisation of services, ensuring they meet community needs. Improve the efficiency of services, helping RNID reach more people.  

• Foster a culture of strong performance management across all services, using insight into demand, quality, risk and impact to support effective decision-making and delivery.  

• Build and strengthen partnerships, particularly with NHS trusts, commissioners and other funders, to grow and improve services.  

• Play an active role in collective leadership and decision-making as a member of the Senior Leadership Team, modelling values-led, inclusive leadership and creating a culture of accountability, learning and continuous improvement.  

You are ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Outlook, Excel, Word.

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better. 

RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 12 July 2026

Interview dates as below:

1. Stakeholder sessions: 20th & 21st July 2026
2. Final panel interviews: 27th & 28th July 2026

The role focuses on building and maintaining strong relationships with partner organisations, supporting firms throughout their participation in the Suicide Prevention Action Lab (SPAL) programme, and ensuring they remain motivated, accountable, and on track to deliver their commitments.

We’re bringing together six representatives from financial services firms to explore ways to improve support for customers experiencing suicidality. The Partnerships Officer will play a key role in supporting the delivery of the SPAL, working closely with participating firms to assist them in developing, testing, and implementing practical changes to help prevent suicidality. 

The Partnerships Officer will manage relationships with multiple firms simultaneously, each at a different stage in their journey to testing and embedding new and improved approaches to identifying and supporting customers experiencing or at risk of suicidality. Success in the role requires excellent organisation, persistence, and relationship management skills, alongside the ability to understand the challenges and competing demands faced by participating firms and to support them in maintaining momentum and delivering results.

This is an excellent opportunity for someone looking to develop their skills in partnership management, stakeholder engagement and influencing change within organisations. The role offers significant autonomy and responsibility, with opportunities to build expertise, lead stakeholder relationships, and contribute directly to the SPAL’s growth and impact.

While the role will predominantly focus on the SPAL, the postholder will also contribute to the continued development of the wider Action Labs research-to-impact offer.

Key tasks in the role will include:

• Acting as the primary day-to-day contact for participating firms, building strong and productive relationships throughout their involvement in the SPAL. Coordinating and supporting consultancy and coaching meetings with participating firms.
• Developing and maintaining a strong working knowledge of emerging Action Lab research insights. Applying research insights in discussions with firms, supporting them in translating evidence into new or improved tools, processes and communications.
• Supporting a portfolio of firm representatives simultaneously, ensuring each remains engaged, motivated and on track to deliver against agreed objectives and milestones.
• Developing a strong understanding of participating firms' priorities, pressures and operational realities, using this insight to provide effective support.
• Building and maintaining relationships with external stakeholders beyond participating firms, and developing strong internal relationships, proactively sharing insights and intelligence from Action Labs to maximise our organisational impact.
• Identifying opportunities to raise the profile of the Action Lab research-to-impact model, including relevant conferences, speaking opportunities and awards.

We are seeking a highly organised and proactive Administration Co-ordinator to support the effective operation of our charity. This role will play a key part in developing and a task management system that helps streamline processes, we envisage this platform utilizing AI to help maximise efficiency across the organisation. 
 
Working closely with the CEO and Business Development Co-ordinator and the Executive Support Officer.  The successful candidate will be part of the team providing  high-quality administrative support across the organization. 
 
This is an excellent opportunity for someone who enjoys improving systems, solving problems and providing exceptional administrative support within a purpose-driven organisation. 

 Key Responsibilities 

• Lead the implementation and administration of a task management platform. 

• Work with colleagues to develop processes and procedures within the platform to improve efficiency. 

• Support the exploration and integration of AI to enhance productivity and service delivery. 

• Coordinate and undertake a wide range of administrative tasks to support teams across the organisation. 

• Ensure administrative processes are delivered accurately, efficiently and in a timely manner. 

• Monitor and manage shared inboxes, responding to enquiries where appropriate and forwarding communications to relevant colleagues. 

• Deliver professional, empathetic and customer-focused responses to members of the public and stakeholders. 

• Handle sensitive communication with discretion and professionalism. 

• Maintain accurate records across organisational databases and CRM systems, including Zoho/Bigin. 

• Working with the Data Management and Insight Officer to carry out data cleansing etc. 

• Support compliance with data protection requirements and organisational policies. 

• Proofread external communications, checking grammar, spelling, formatting and functionality of hyperlinks prior to publication or distribution. 

• Process purchase orders and support the administration of invoices in line with organisational procedures. 

• Maintain accurate records relating to financial transactions as required. 
• Assisting with supplier set up.

· Undertake any other duties commensurate with the level of the role. 

This is a new role therefore the job description will change over time as the role develops.

Person Specification - Essential

• Significant experience in an administrative or business support role. 

• Experience of using task management platforms. 

• Experience of managing multiple priorities and meeting deadlines. 

• Experience of maintaining accurate records and databases. 

• Excellent organisational and time-management skills. 

• High level of accuracy and attention to detail. 

• Strong written and verbal communication skills. 

• Excellent customer service and relationship-building skills. 

• Confident user of Microsoft Office applications and digital systems. 

• Ability to learn new software and systems quickly. 

• Proactive, adaptable and self-motivated. 

• Able to work effectively in a remote environment. 

• Professional and dependable approach to work. 

• Able to handle sensitive and confidential information appropriately. 

• Empathetic and able to communicate effectively with people who may be experiencing challenging circumstances, including those affected by abuse. 

 Person Specification - Desirable 

• Experience of implementing or developing administrative systems or processes. 

• Experience of proofreading and quality-checking external communications. 

• Experience of using CRM systems, particularly Zoho or Bigin. 

• Experience of working within the charity, voluntary or not-for-profit sector. 

• Knowledge of AI-enabled productivity or workflow tools. 

• Understanding of safeguarding, equality, diversity and inclusion principles. 

Help us tackle disadvantage and change lives

Salford Foundation is looking for an experienced, values-driven Head of Finance & Resources to join our Senior Management Team and play a key role in ensuring the organisation is financially sustainable, well governed and equipped to deliver lasting impact for local people.

This is a varied and hands-on leadership role combining strategic responsibility with operational delivery. Reporting directly to the Chief Executive, you will lead our finance function while providing oversight of people, IT, facilities, data protection and organisational compliance.

You will be responsible for financial planning and reporting, budgeting, risk management and governance, while supporting colleagues across the organisation with the systems, processes and resources they need to succeed. You will also act as the Foundation's Data Protection Officer and lead officer to the Audit and Risk Committee.

About you

You will be a qualified accountant with strong financial management experience and the ability to communicate financial information clearly to a wide range of audiences. You will be comfortable operating both strategically and operationally, bringing a collaborative and solutions-focused approach to leadership.

You will have experience of supporting organisational decision-making, managing people and resources, and building effective relationships with colleagues, trustees and external partners.

Most importantly, you will share our commitment to tackling disadvantage, supporting communities and creating opportunities for people to thrive.

We offer

• Salary of £45,000 - £50,000 per annum
• Hybrid working
• Opportunity to influence the future direction of a respected local charity
• Supportive and values-led working environment
• The chance to make a meaningful difference in the lives of people across Salford

Join us and help ensure Salford Foundation has the resources, systems and leadership needed to continue tackling disadvantage and changing lives.

A job and person specification is attached along with our company benefits.

Harris Hill is working with an education based organisation, supporting their search for an interim Events Manager, working remotely, 4 days per week, for 3- 6 months. 

The pro rota salary would be £36-40k, on the basis that you work 4dpw, but could spread the 4 across 5. You would however be responsible for attending the various events.

We are looking for a seasoned Events Manager, who is adept at the whole life cycle of events, with a emphasis on planning, and the marketing of the events themselves, so someone with both events and marketing experience is essential.

The team does have some events, admin, and communications support, but you would need to steer the a little, be very hands on, and flexible to the needs of the role.

Specifically, the role of the Events Manager involves:

Reporting directly to the Chief Executive Officer, and working closely with the staff team, to develop and deliver ALT’s programme of events.

Organising the logistics for in-person and online events and conferences, managing associated budgets and revenue generation, and negotiating with exhibitors and sponsors.

Leading on events-related stakeholder management, including working in partnership with volunteers to create conference programmes and managing event-related collaborations with partner organisations, nationally, and internationally.  This also includes leading on logistics for the Annual Awards.

Leading on events marketing and communications and social media, including promoting opportunities for members and partners across sectors.

Overseeing delegate and exhibitor liaison and carrying out event evaluations, including acting as the person responsible for feedback and complaints.

Evaluating and reporting on events to committees including the Board of Trustees.

Business and project management

Devise and manage project plans, risk registers and budgets for events and associated areas of operations.

Negotiate with potential and selected suppliers of products and services to secure best value, and manage and develop long term relationships with its suppliers.

Recruit, train, and line manage casual staff employed by the organisation in the run-up to and during conferences. 

General

Represent the organisation at events, promote the organisation and establish new and develop existing relationships with partners and stakeholders. This will involve occasional weekend, and evening work, and travel within the UK, and will include attendance at the two in-person conferences in the UK.

Contribute to the development and implementation of the Strategy.

Undertake training to ensure appropriate skills are acquired or developed.

Provide occasional holiday and sickness cover for posts at the same or lower grade.

Undertake any other duties and responsibilities as may be determined by the organisation that are commensurate with the level and grade of this post.

If you would like to hear more about this opportunity, please apply for further details