Support manager jobs

About us

Since 2019, we've supported over 150 collectives and organisations across the UK and Ireland to make change in their local areas. This includes building the power of people with disabilities, migrants and refugees, young people, carers, working class communities, LGBTQ+ collectives and those living in poverty.

Our work consists of training, coaching, hands-on organising and supporting communities to navigate difference and change.

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About the role

The Project Manager coordinates and delivers Act Build Change's programmes and initiatives, ensuring projects are completed on time, within budget, and to agreed standards. This hands-on role requires strong organisational skills, attention to detail, and the ability to manage multiple concurrent projects across membership programmes, partnership activities, and internal operations.

Working closely with programme leads and stakeholders, you'll provide essential coordination support to keep projects on track whilst maintaining clear documentation and communication throughout project lifecycles. Reporting to the Senior Project Manager, you'll ensure consistent project delivery standards and contribute valuable insights from project evaluation and monitoring.

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Key responsibilities

Project planning and coordination

• Manage project lifecycles from initiation through to completion:
• Develop and maintain project plans, timelines, and documentation using workflow systems.
• Track project progress against milestones, identifying risks and proposing solutions to keep projects on track.
• Support budget monitoring and resource allocation to ensure projects stay within agreed parameters.
• Facilitate project meetings, prepare agendas and keep time, and maintain clear communication between stakeholders.

Project delivery support

• Coordinate logistics and delivery across a variety of organisational activities:
• Manage workshop, event, and campaign logistics including venue coordination, travel arrangements, and participant communications.
• Organise internal projects including team away days, meetings, and organisational events.
• Support partnership project delivery by liaising with external stakeholders.
• Oversee delivery of programmes and maintain accurate records.

Monitoring and evaluation

• Track project outcomes and support continuous improvement:
• Collect and analyse project data, feedback, and evaluation results.
• Produce regular project reports highlighting progress, outcomes, and lessons learned.
• Support evaluation processes for workshops and programmes, identifying areas for improvement.
• Maintain project archives and documentation for future reference and organisational learning.

Process and team support

• Contribute to effective project management practices across the organisation:
• Support implementation of project management frameworks and processes.
• Collaborate with colleagues to share learning and improve project delivery methods.
• Participate in team planning and reflection sessions.
• Assist with ad-hoc projects and activities as required to support organisational goals.

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What we're looking for

Essential experience and skills

• Demonstrable project management experience with a proven track record of delivering multiple concurrent projects on time and within budget.
• Strong experience coordinating events, workshops, or programmes involving multiple stakeholders.
• Demonstrated ability to manage project timelines, resources, and logistics effectively.
• Experience working with external partners, suppliers, or contractors.
• Excellent written and verbal communication skills with ability to engage diverse audiences. 
• Strong team collaborator.
• Proficiency with project management tools and systems.
• Comfortable working remotely with minimal supervision and strong self-management skills.

Desirable experience and skills

• Previous experience of community organising or a strong interest in it.
• Experience of working in nonprofit or mission-driven environments.
• Background coordinating membership programmes or community engagement activities.
• Experience organising team events, away days, or internal organisational activities.
• Budget monitoring experience.

Personal qualities

• Highly organised with exceptional attention to detail and ability to manage multiple competing priorities.
• Confident project manager who maintains professional standards whilst remaining collaborative and open to different perspectives.
• Proactive problem-solver who identifies challenges early and offers practical solutions.
• Clear communicator who builds positive relationships with colleagues and external partners.
• Adaptable and resilient, thriving in a fast-paced environment with changing demands.

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What we offer

Salary and benefits

• £30,900-£39,140 salary, depending on experience.
• Permanent contract with option for 4-5 days per week (salary and benefits will be pro-rated).
• Over 30 days of leave, including 25 days of annual leave, one day off for your birthday, one week off in August for learning and rest, plus Christmas close.
• Pension scheme and enhanced parental leave and sick pay.

Working arrangements

• Fully remote working (must be within 4 hours of central London).
• Access to office space in London when needed.
• Co-working space expenses available for those based outside London.
• Occasional travel to London may be required (up to twice a month), with expenses covered.
• Team away days around the UK (up to four times a year), with expenses covered.
• Full equipment and tech support provided.

Growth and impact

• Direct contribution to building people's power and making positive social change.
• Collaborative, mission-driven work environment with impact across the UK.
• Professional development opportunities including training and events (assessed on an individual basis).
• Clear growth pathway in an expanding team.

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How to apply

Note:

• This role is for UK-based candidates who have the right to work in the UK.
• Applicants that do not follow these instructions may not be considered.
• Due to the volume of applications we may not be able to respond to everyone.

Please submit your application using the application form, which should include:

• Your CV (PDF, max. two pages).
• Answers to the application questions, referring to the job description and providing specific examples.

Next steps

• Submit your application by Thu 23 July at 23:59.
• First round interviews will begin the week of Mon 17 Aug.
• We may arrange a second round of interviews.
• The role will start from Sep/Oct 2026.

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We are a neurodiverse and intersectional team. We’re committed to providing equal opportunities for everyone of all backgrounds. If there is anything you need us to do to support you in the application process please let us know as soon as possible.

As a key member of the management team, you will be responsible for shaping and delivering our development and fundraising strategy at the Garden, contributing to ensuring a strong, diverse and sustainable income portfolio that enables us to reach more people and move closer to a world that values and conserves biodiversity. As the Development and Fundraising Manager, you will be responsible for donor cultivation and stewardship, as well as meeting income targets realised through using various techniques to generate funds from multiple sources, including donations and fundraising from trusts, foundations, statutory sources, the corporate sector and/or legacies. You will support the Board of Trustees Income Generation Committee, the Senior Leadership Team and Managers with funding applications to grant providers, as well as fundraising from donors, sponsors and commercial funding sources. You will research grant and funding opportunities, produce background notes, and develop and manage a database of funding sources that will support delivery of the charitable outcomes of the Garden. You will play a critical role in supporting development of the Garden by advising and guiding the team on funding sources and the preparation of funding bids to the highest possible standard, as well as identifying and implementing fundraising initiatives. You will work in close co-operation with staff across a range of disciplines to maximise access to funds. A passion for sustainability and the Garden’s wider mission is highly desirable. Fluency and confidence in written and spoken Welsh will be an advantage.

Full details can be found on our website below. 

https://garddfotaneg.cymru/ein-gwaith/cenhadaeth/gweithio-gyda-ni/ 

https://botanicgarden.wales/our-work/mission/work-for-us/

Lead a vibrant community hub where every day makes a difference. Help shape a safe, welcoming space that brings people together and generates real impact.

We’re looking for a dynamic and hands-on Community Centre Manager to take the lead in running a thriving, multi-use community facility. This is not just a management role – it’s an opportunity to build relationships, create opportunities, and play a central role in the life of a diverse and growing community.

As the driving force behind the centre, you’ll oversee day-to-day operations, lead a dedicated team, and ensure the space delivers high-quality services while remaining financially sustainable. You’ll have the autonomy to identify new income opportunities, strengthen partnerships, and continuously improve how the centre serves its users.

This role is ideal for someone who enjoys variety – from managing facilities, budgets, and compliance, to engaging with local residents, tenants, and stakeholders. No two days will be the same, and your impact will be visible across everything from the condition of the building to the experiences of the people who use it.

What you’ll be doing

• Leading and supporting a small  team, creating a positive and high-performing working environment
• Managing the day-to-day running of the centre, ensuring it is welcoming, safe, and efficient
• Driving income through room hire, bookings, and identifying new opportunities
• Overseeing facilities, maintenance, and contractor relationships
• Taking ownership of health & safety, safeguarding, and compliance across the site
• Managing budgets, monitoring performance, and ensuring value for money
• Building strong relationships with tenants, partners, and the wider community

Why this role stands out

• A genuine opportunity to shape and influence a vital community asset
• A varied role combining leadership, operations, and community engagement
• The chance to make a visible difference to people’s lives locally
• A supportive environment with scope to introduce new ideas and improvements

We’re looking for someone who:

• Has experience managing a community facility, public building, or similar environment
• Brings strong leadership skills and enjoys developing and motivating teams
• Is confident managing operations, compliance, and competing priorities
• Understands how to balance community impact with financial sustainability
• Builds relationships easily and thrives in a people-focused role

If you’re looking for a role where you can lead, influence, and make a meaningful impact every day, we’d love to hear from you.

Location: Any of our King's Trust offices (flexible working with a minimum of 2 days in the office)

Interviews: TBC

We're looking for a curious, analytical and proactive Prospect Research Executive to join our Prospect Development team. In this role, you'll help power our fundraising by delivering high-quality prospect research, due diligence and supporter insight that enables our teams to build meaningful relationships with individuals, trusts, foundations and corporate partners.

You'll work closely with colleagues across the organisation to identify new opportunities, uncover valuable connections and provide the intelligence needed to support successful fundraising strategies. From producing prospect profiles and briefing documents to conducting due diligence and maintaining prospect pipelines, you'll play a key role in helping us grow support for young people across the UK.

This role is ideal for someone who enjoys finding connections and turning information into actionable insight. You'll thrive in a collaborative environment and be motivated by using your skills to help create life-changing opportunities for young people.

You will thrive in this role if you are:

• Naturally curious and enjoy researching people, organisations and networks.
• Analytical and able to turn complex information into clear, actionable insight.
• Highly organised, with the ability to manage multiple priorities and deadlines.
• A collaborative team player who enjoys working with a range of stakeholders.
• Detail-focused, with a strong commitment to accuracy and confidentiality.

You will bring:

• Experience conducting research and analysing information from a variety of sources.
• Excellent written communication skills and confidence producing reports, profiles or briefing materials.
• Experience working with databases, CRM systems or research tools.
• An understanding of data protection, confidentiality and ethical research practices.
• Experience within prospect research, fundraising, supporter insight or a similar analytical role (desirable).

If you're excited by this opportunity and think you could make a difference, we'd love to hear from you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Prospect Development Executives? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Prospect Development Executives! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Join the UK’s only charity dedicated to supporting children and young people who have a parent with a mental illness.

We’re looking for an organised, proactive and detail-oriented Administration & Business Support Officer to help keep our growing charity running smoothly.

Working closely with the Director of Operations, you’ll provide essential support across administration, finance, HR, governance and organisational systems. From coordinating recruitment and processing invoices to supporting Board meetings and maintaining key records, you’ll play a vital role in enabling our team to deliver life-changing support to children and families across the UK.

This is a varied role suited to someone who enjoys bringing order to busy environments, takes pride in producing high-quality work and enjoys helping colleagues succeed. As a small charity, we value flexibility, collaboration and a willingness to get involved wherever support is needed.

The role is home-based, with occasional travel to meetings in or around York and other locations across the UK.

Please download the application pack for full details about the role, responsibilities, person specification and application process.

About The Role

We are looking for a passionate and dedicated individual to join the Royal British Legion as a Poppy Appeal Manager for North West Scotland. This role offers a unique opportunity to coordinate all aspects of the award winning Poppy Appeal in your area, working closely with the National Poppy Appeal Manager to meet agreed income, expenditure, and contribution targets. You will manage relationships with local supporters, partners, and volunteers, ensuring they have the resources and support they need to maximise fundraising efforts and make a lasting impact.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

In this role, you’ll have the exciting opportunity to build and nurture corporate partnerships, working alongside a passionate team to achieve shared goals. Your relationship-building skills will ensure a positive experience for everyone involved, from volunteers to corporate partners, while representing the Royal British Legion in your local community and engaging with key stakeholders.

You’ll also be responsible for recruiting and inducting new Poppy Appeal Organisers, helping them thrive, and coordinating the Poppy Appeal launch, including fun PR and media activities. As a local representative of the Royal British Legion, you’ll keep stakeholders updated and play a key part in our outreach efforts. While there will be some evening and weekend work, we’re dedicated to ensuring that you maintain a healthy work-life balance.

This is a fantastic opportunity for someone who loves building relationships, planning events, and is passionate about supporting the Armed Forces community. While experience in financial management is helpful, it’s not essential, we’re really looking for someone who is committed to the cause and excited to connect with others.

At the Royal British Legion, we know the importance of flexibility, so we offer options like our 9-day fortnight while also considering other flexible working arrangements to suit your needs. We want you to feel supported in balancing work with life’s other joys!

You will be expected to travel regularly in the course of your work including regularly round North West Scotland. You will be contracted to your home address, where you will be expected to work, when not travelling. Occasional travel outside the county will be required, including overnight stays (typically 1–2 nights per year) to attend training or conferences.

Please be aware a full UK driving licence is required for this role.

Providing a supporting statement is optional. If you decide to include one, it’s a helpful way to show how your background, whether through previous roles or transferable skills that connects with the key parts of this role. You might want to highlight things like working with budgets, building positive relationships, and juggling multiple priorities. Please also note that due to the nature of this role, we do not expect leave to be taken during the months of October and November unless in exceptional circumstances.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays), increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Very generous pension contributions, with Employer contributions ranging from 6% to 10%
- A range of flexible working options may be available, depending on your role and the needs of RBL.
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- A range of courses delivered by learning specialists to support your development goals and objectives.
- Opportunities to volunteer.
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Location: South West England (multi-site with hybrid working)
Contract: Permanent, Full-time
Salary: £47,725 – £54,095 per annum
 
About us
At Children’s Hospice South West, we are committed to making the most of short and precious lives. We provide expert care and support to babies, children with life-limiting conditions and their families, ensuring they can make the very most of their time together.

We are seeking a Charity Business Manager to play a central role in supporting how our organisation is led, governed and managed.
 
About the role
We are looking for a Charity Business Manager who shares our values and is passionate about creating the conditions that enable others to do their best work. This is a pivotal role at the heart of our organisation, connecting people, processes, and information to support strong, compassionate leadership and decision-making.
 
Working closely with the Deputy CEO, you will help bring our governance and business management to life through a collaborative, network leadership approach—working across teams, services, and sites to build shared understanding, consistency, and trust. You’ll lead a central business support team and work in partnership with colleagues, Trustees and senior leaders to ensure our governance, risk, and assurance arrangements are clear, connected, and effective.
 
You’ll also take on the role of Data Protection Officer, helping us care for sensitive information with the same integrity and respect we show to the children and families we support.
 
This is a hands-on role, where your organisation, judgement, and ability to bring people together will make a real difference—helping us work smarter, strengthen resilience, and focus on what matters most.
 
About you
You are an experienced and values-driven professional with a senior level background in governance, business management, or corporate administration. You believe in collaboration over hierarchy, bring people together with warmth and clarity, and take pride in creating inclusive, high-performing teams. You are organised, thoughtful, and motivated by making a positive impact.
 
• Essential experience required includes:
• Strong working knowledge of governance frameworks (charity/public sector), regulatory compliance and assurance processes, data protection legislation (UK GDPR/DPA 2018)
• Experience supporting Boards or Trustees
• Proven experience developing and maintaining governance frameworks and processes
• Managing organisational records, policies, and compliance registers
• Coordinating or leading cross-organisational projects
 
Join us and help shape the foundations that enable exceptional care—working together, across boundaries, for children and families across the South West.
 
What we offer
Working for CHSW isn’t just a job – it’s the chance to be part of something truly meaningful.
 
We offer:
• 33 days’ holiday plus bank holidays (rising with service)
• Enhanced sick pay (up to 6 months full pay)
• Pension scheme with 7% employer contribution
• Enhanced maternity/adoption pay and family-friendly policies
• Occupational health, wellbeing support and Employee Assistance Programme
• Life assurance scheme
• Ongoing training and development opportunities
• Commitment to sustainability and environmental responsibility
• A supportive, inclusive and values-driven workplace
 
If you are looking for a role where you can combine leadership, governance expertise, we would love to hear from you. Please follow the link under the ‘Apply Now’ button (you will be asked to upload your CV and complete a short application form).
 
Closing Date: 12 July 2026
Anticipated Interviews: 22 July 2026 face to face at one of our hospice sites
 
CHSW Equality, Diversity and Inclusion Statement
CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. We welcome applications from all sections of the community. Charity Registration Number 1003314
 
You may have experience of the following: Charity Business Manager, Head of Governance, Governance Manager, Corporate Services Manager, Company Secretary, Head of Compliance, Business Operations Manager, Chief of Staff, Executive Support Manager, Head of Corporate Governance

REF-229 425

We're looking for a passionate, compassionate and resilient Support Worker to join our Mental Health Social Care Service in Tower Hamlets.

£30,784.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Tabard Court is a mental health supported accommodation service for individuals with significant
offending histories and complex mental health needs.

The working pattern for this role is: -

Week 1: M8 T0 W8 T8 F8 S0 S0
Week 2: M8 T8 W8 T0 F8 S8 S8
Week 3: M0 T8 W8 T0 F0 S8 S8
Week 4: M8 T8 W8 T0 F8 S8 S8

What you'll do:
1. Keyworking, Support Planning & Recovery
? Hold a keyworking responsibility for at least one customer, meeting them at least weekly for
structured keywork sessions focused on support needs, wellbeing, mental health, daily living
skills, risk and recovery goals.
? Record keywork sessions fully on our systems and share relevant updates with the team so
that concerns, progress and agreed actions are clearly understood.
? Take the lead on your assigned customer's day-to-day support needs, including paperwork,
applications, appointments, meetings and practical support, while ensuring the customer has
an active role in how they are supported.
? Contribute to support plans, risk management plans and crisis plans for your assigned
customer, ensuring these are meaningful, up to date, co-produced where possible and linked
to clear achievable outcomes.
? Ensure your assigned customer's paperwork is completed accurately and within required
timescales, recorded on relevant systems and signed by the customer and management
where required.
? Where you will be away from work when customer paperwork or key tasks are due, provide
a clear handover and agree who will take responsibility in your absence.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
Experience & Knowledge
? NVQ Level 2/3 or equivalent, or relevant experience in mental health, social care, housing,
criminal justice or another support setting.
? Experience of working with people with significant mental health needs, offending histories,
complex needs, homelessness, substance use or trauma is desirable.
? Understanding of recovery-oriented practice and trauma-informed approaches, or a willingness
to develop this knowledge through supervision and training.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Service Manager - Part time

Location: Northamptonshire

Salary: £21,600 per annum

Vacancy Type: Permanent, Part Time

About The Role

We’re launching a brand-new Day Rehab Programme in North Northamptonshire and are looking for a Service Manager to help shape and lead it from the ground up. This is a part-time role (21 hours per week, with flexible working patterns available), offering the chance to build a service that will make a real difference in people’s recovery journeys.

You’ll also support the development of a new LERO, helping it grow towards independence and sustainability, while working closely with the Regional Manager and wider partners.

What you’ll be doing

This is a hands-on leadership role where you’ll balance operational delivery with strategic input.

• Lead delivery of the Day Rehab Programme (Self-Help Addiction Recovery model)
• Support the setup and development of a new LERO service
• Line manage a Lead Counsellor, Administrator, and LERO staff
• Work with the Regional Manager on strategy, business planning, and service improvements
• Build and maintain strong relationships with commissioners and key stakeholders
• Ensure accurate data, timely reporting, and full audit compliance
• Monitor performance against service level agreements and targets

What We're Looking For

You'll be confident leading services in a fast-moving environment, with the ability to support both people and performance.

• Experience in service management within health, social care, or substance misuse
• Strong leadership and team management skills
• Confidence working with data, reporting, and compliance frameworks
• Ability to develop partnerships and work collaboratively with external stakeholders
• A proactive, organised, and solutions-focused approach
• Commitment to safeguarding, quality, and continuous improvement

As this is a part-time role, it may particularly suit a practising counsellor, therapist, or other health and social care professional who wishes to combine service leadership with an existing private practice or portfolio career. However, we welcome applications from all candidates who can demonstrate the skills, experience, and availability required for the role.

No two days will be the same, you might be shaping service delivery in the morning, supporting your team through supervision in the afternoon, and reviewing performance data or meeting commissioners later in the day.

Some flexibility is required, including occasional evening or weekend work, and travel within the region may be necessary.

This is a rare opportunity to help design and embed a brand-new service from day one. You’ll play a key role in shaping recovery pathways, building a strong team culture, and ensuring high-quality support for service users.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - 

• Flexible working
• Training and development opportunities
• BHSF Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

This is an exciting opportunity for a values-led and dynamic leader to become CEO of Rochdale and District Mind and guide us in our mission to make a positive impact on the mental health and well-being of our communities.

About us

Rochdale and District Mind is an independent mental health charity that supports people facing mental health and wellbeing challenges. A part of the national Mind Federation and the Mind in Greater Manchester partnership, our goal is to ensure that individuals do not face mental health issues alone and can live free from stigma and discrimination.

About the role

This role offers an excellent opportunity for an empathetic leader to shape our strategy and cultivate a culture of continuous learning, inclusion, and support, fostering a spirit of celebration for achievements across all teams.

Your leadership will both shape our strategic vision and deliver our operational plans, ensuring robust governance and championing diversity and inclusivity. You will also spearhead the efficient, effective, and safe management of our organisation, in line with our mission, strategy and values.

Committed to mental health advocacy, you will elevate our impact for service users through meaningful co-production of services and by your ability to build effective relationships with partners and commissioners.

Collaborating closely with our dedicated Board of Trustees and experienced Senior Leadership team, you will oversee resource management, finances, and operations, upholding the highest standards throughout and ensuring our growth and long term sustainability.

About you

• Experienced as a CEO/senior leader in a similar sized (or larger) voluntary organisation or an organisation delivering services into the sector or working closely with the voluntary sector.
• Passionate about our mission of ensuring that people do not face mental health and emotional wellbeing issues alone and are free from stigma and discrimination.
• Demonstrable experience as a values-led, resilient and people-centred leader.
• Experience of supporting teams through change.
• Strong financial acumen, able to develop and monitor/evaluate financial plans, budgets management accounts etc.
• Experience of building a culture that promotes continuous learning, inclusion, collaboration, and accountability.
• Proven track record of successful business development/fundraising.
• Able to balance strategic oversight with operational grip.
• Experience of the demands of governance and compliance, including working with Boards of Trustees/NEDs.
• Excellent communication and influencing skills.

Understanding of challenges affecting the voluntary sector.

Benefits:

• Auto-enrolment Pension scheme with 3% contribution from the organisation
• Opportunities for hybrid working after an initial embedding period
• Training and development opportunities
• Our commitment to providing wellbeing opportunities in support of staff, including an Employee Assistance Programme

How to apply

Eastside People is supporting Rochdale and District Mind in the recruitment for this role. Please apply by submitting your CV and a cover letter. You are welcome to send your cover letter in writing, or as a video or audio clip, alongside your CV.

Please respond to the following areas in your cover letter:

• Your familiarity with mental health and wellbeing challenges and how this resonates for you
• Your experience/knowledge in relation to the Person Specification.

Please note that we will focus on your demonstrable experience and potential in the areas listed under the Person Specification and do not expect candidates to have experience in all responsibilities outlined in the Job Description.

We would discourage you from deselecting yourself if you are in doubt about meeting all the criteria.

The closing date for applications is noon on Monday July 27 2026, and our candidate assessment schedule is anticipated as follows:

• Eastside People longlisting interviews will be held throughout the advertising phase up to and immediately after the above closing date – online
• First Interviews with Rochdale and District Mind will be held on Friday August 7 or August 14 in-person at their offices
• Final interviews with the Board are planned for Friday August 14 or, week commencing August 24 2026 - online

We would like to encourage candidates to apply early for the role where possible.

We want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application/interview process, please contact us so we can support you appropriately.

REF-229 627

Primary Responsibilities

Salesforce Platform Management

· Day to day management of the Back Up Trust Salesforce system

· Implement and enforce data quality standards within Salesforce, including regular data cleansing, deduplication, and validation procedures to ensure the accuracy of information

· Create and manage flows and approval processes within Salesforce to automate business processes and increase operational efficiency

· Ensure security and compliance by continuously monitoring and managing user profiles, roles, and permissions

· Maintain comprehensive documentation of Salesforce configurations, data models, and integration processes.

· Work with various Salesforce applications (for example FormAssembly) to enhance Salesforce capabilities

· Stay updated on industry best practices and emerging Salesforce technologies, making recommendations for their adoption when appropriate

 

User Training, Support & Adoption

· Create and maintain user guides, training materials, process documentation, and knowledge resources

· Lead onboarding and refresher training sessions for new and existing staff

· Provide ongoing user support and troubleshooting to promote confidence and effective system use

· Identify gaps in user knowledge and recommend targeted training or process improvements

· Promote best practice use of Salesforce and associated systems across the organisation

· Gather feedback from users to improve system usability, processes, and adoption

· Champion a positive data culture and encourage consistent, accurate use of Salesforce across teams

· Develop a Salesforce adoption strategy to maximise organisational value from the platform

· Monitor system adoption and engagement, identifying opportunities to improve usage and staff capability

Reporting

· Develop dashboards and reporting frameworks that support operational performance monitoring and strategic decision-making

· Work with teams to define KPIs and reporting requirements across fundraising, services, finance, and engagement activities

· Support the development of a data-driven culture across the organisation

 

Governance & Data Stewardship

· Develop and maintain Salesforce governance processes, including change request management, release procedures, and prioritisation frameworks

· Support organisational compliance with GDPR and data protection requirements in collaboration with the Data Protection Officer

· Monitor and improve data governance practices, ensuring consistency of data standards across teams

 

Supplier & Project Management

· Coordinate system enhancements, testing, and deployments with Back-Up’s third-party Salesforce partner

· Support project delivery for future Salesforce developments and integrations

Data Protection Officer (DPO) Responsibilities

In addition to Salesforce and systems responsibilities, the postholder will act as Back Up's designated Data Protection Officer (DPO), providing leadership and oversight of data protection compliance across the organisation.

• Lead on compliance with UK GDPR and other relevant data protection legislation.
• Advise staff and leadership on data protection obligations, risks and best practice.
• Monitor compliance with organisational data protection policies, procedures and controls.
• Maintain and review the organisation's Data Protection Policy, guidelines and Privacy Statement.
• Promote a culture of data protection, data quality and responsible data management.
• Review and advise on Data Protection Impact Assessments (DPIAs) to ensure privacy risks are appropriately identified and managed.
• Act as the primary contact for the Information Commissioner's Office (ICO) and for data subjects on matters relating to data protection.
• Maintain and oversee the data breach register, ensuring incidents are managed and reported appropriately.
• Coordinate and oversee Subject Access Requests (SARs) and other data rights requests.
• Deliver training and awareness activities to support staff understanding of data protection responsibilities.
• Maintain up-to-date knowledge of data protection legislation and communicate relevant changes to the organisation.

Additional Responsibilities

In addition to Salesforce platform management, the postholder will play a key role in supporting the organisation's wider data, systems and digital transformation agenda. Responsibilities may include:

· Support the development and implementation of Back Up's wider systems and technology strategy, ensuring Salesforce integrates effectively with the broader technology landscape.

· Act as a subject matter expert on organisational data and systems architecture, helping to identify opportunities for system improvement, integration and automation.

· Support the evaluation, implementation and ongoing management of business applications beyond Salesforce, ensuring systems remain fit for purpose and aligned with organisational needs.

· Contribute to digital transformation projects, working with colleagues and external partners to improve processes, efficiency and user experience across the organisation.

· Monitor emerging technologies, including artificial intelligence (AI), and make recommendations on their appropriate and responsible adoption to support organisational objectives.

· Provide support and guidance on IT-related matters, liaising with external suppliers and managed service providers where appropriate.

PERSON SPECIFICATION

 

Experience

Essential

· Experience of managing the day-to-day operations of a Salesforce system; including expertise in change control and user support

· Experience of working on the continuous development of a Salesforce system

· Experience managing CRM-related projects or workstreams

· Experience of developing training and delivering workshops and one-to-one sessions with staff at all levels

· Experience of implementing, managing, monitoring and reporting on end-to-end security of Salesforce and integrated software applications

· Experience of developing effective working relationship with external development partners

· Experience of Salesforce within a non-profit context with Salesforce Nonprofit Success Pack (NPSP) or Non-profit Cloud structure, objects and functionality

· Experience with third-party form-builders such as Form Assembly

· Ability to manage testing, documentation and change processes in a structured and consistent manner

Desirable

· Experience of a large-scale Salesforce implementation project in the Not for Profit sector

· Experience of working with email marketing platforms

Knowledge and skills

Essential

· Relevant Salesforce Administrator certification

· Project management experience, with demonstrable ability to deliver projects to time and budget

· Strong analytical skills and ability to design systems and processes to facilitate data analysis

· Knowledge and experience of UK data security law and principles

· Ability to communicate technical language to non-technical audiences, visually and verbally

· Able to demonstrate good judgment and use initiative, with high attention to detail to produce accurate work of a high quality

· Be an enthusiastic, approachable and confident team player, with a willingness to learn

Desirable

· Project management qualification

Norfolk Wildlife Trust are seeking a Management Accountant to join our Finance Team.

Management Accountant
Contract type: Permanent
Working hours: Full time, 35 hours per week
Salary: £34,877 per annum
Location: Norfolk Wildlife Trust, Bewick House 22 Thorpe Road, Norwich, Norfolk, NR1 1RY

About Us

Norfolk Wildlife Trust is the county’s largest environmental charity, committed to the protection and enhancement of Norfolk’s wildlife and wild places.

Norfolk Wildlife Trust is a registered charity and the oldest Wildlife Trust in the country. Established in 1926, we now manage over 60 nature reserves and other protected sites in Norfolk including ten kilometres of coastline, nine Norfolk broads, nine National Nature Reserves and five ancient woodlands.

About You and the Role

We are offering the opportunity to join our Finance team, working with the operational and strategic leadership of the Trust from development of budget to delivering results, providing financial insight which supports decision making and drives financial performance.

The successful candidate will be a fully qualified accountant with a curious mindset and extensive experience in the production of management information, budgets and forecasts. They will have the ability to build strong working relationships across the organisation and to effectively communicate financial concepts to colleagues outside of the Finance team, establishing themselves as a key point of contact in providing valuable financial insight.

Your main duties will include;

• Maintaining business relationships
• Regular budget holder meetings
• Detailed variance analysis
• Monthly management accounts
• Budget setting
• Restricted fund accounting
• VAT review and return preparation
• Management of the fixed asset register
• Continuous improvement of the finance function
• Year-end deliverables

In return, we offer a competitive benefits package.

Closing date: 5pm, Monday 20 July 2026
Interviews are likely to be in two stages and be w/c 3rd August.

Interested?

If you would like to find out more, please click the Apply button. You will be directed to our website to complete your application for this position.

We value respect, integrity, trust and responsibility. We want our people to be as diverse as nature itself and so we particularly encourage applications from those currently under-represented within our sector, including people from minority ethnic backgrounds and people with disabilities. We welcome people of all backgrounds and levels of experience with nature, and continually strive to improve our culture and practices. We are committed to creating a movement that recognises and truly values individual differences and identities. Please let us know if you require any adjustment processes to make our recruitment process more accessible.

No agencies please. 

As an Employment Advisor, you will sit within the Adult Learning, Skills and Employment team, delivering high-quality, person-centred employment support to residents facing a range of barriers to work. You will work across the employment programmes within the service, supporting a varied caseload of residents to secure and progress in employment.

Reporting to the Employability & Progression Manager, you will manage and support a caseload into employment by providing high-quality information and guidance. You will conduct initial assessments to produce tailored action plans, maintain regular meaningful contact with beneficiaries, and conduct regular reviews of agreed actions. You will be able to demonstrate and encourage a positive mindset among beneficiaries by adopting a strengths-based approach to their journey into employment.

You will deliver person-centred support spanning one-to-one guidance, CV and interview preparation, and contribute to the planning and delivery of group workshops and employment preparation sessions. You will develop a working knowledge of the local employer landscape, and will contribute to ensuring the service meets the performance targets and KPIs that underpin our funded programmes.

You will have at least 1 year’s experience working in a similar post supporting individuals facing barriers back to work and/or training and education. You will have experience of working in an evidence-based practice and working to set targets. You will also be responsible for maintaining accurate, up-to-date beneficiary records on our internal systems and contributing to weekly/monthly caseload reporting.

Job role:

In this exciting and varied role, within our growing Mass Engagement department we are seeking a strategic, driven, and compassionate Individual Giving Manager to join our dynamic fundraising team.

This pivotal role will lead the development and delivery of innovative individual giving strategies that deepen donor engagement, grow sustainable income, and support families with children in hospital across the UK.

Key responsibilities:

Strategy & Leadership

• Collaborate with the Head of Mass Engagement to design and implement a robust individual giving strategy aligned with the Charity’s 5-year Impact Strategy.
• Identify and capitalise on growth opportunities across digital channels, regular giving, and mid-level donor programmes.
• Lead the Individual Giving Team (Currently 1x Individual Giving Fundraiser)

Donor Engagement & Stewardship

• Build and nurture meaningful relationships with individual donors, ensuring high levels of satisfaction and long-term support.
• Develop tailored stewardship and cultivation plans, enhancing donor connection to the Charity’s impact.
• Lead on the creation of compelling donor journeys and engagement campaigns that inspire giving and loyalty.

Campaign Management

• Plan, execute, and evaluate multi-channel fundraising campaigns and appeals, working closely with internal teams and external partners.
• Use insights and data to refine campaign strategies, improve performance, and maximise return on investment.

Data & Insights

• Leverage CRM systems and fundraising databases to monitor donor behaviour, track income, and generate actionable insights.
• Produce regular reports to inform decision-making and demonstrate impact.

Collaboration & Integration

• Work cross-functionally with colleagues in communications, digital, and Family Services to ensure cohesive messaging and donor experience.
• Champion individual giving and digital fundraising across the organisation, promoting best practices and innovation.

Skills & Experience:

Essential

• Proven experience delivering successful individual giving campaigns using multi-channel direct marketing.
• Strong track record of supporter acquisition, retention and income growth, achieving or exceeding financial targets.
• Experience managing campaign budgets and income performance.
• Knowledge of digital fundraising tools, channels and audience engagement techniques.
• Skilled in using audience insight and segmentation to improve campaign results.
• Strong understanding of donor stewardship and supporter relationship management.
• Excellent communication skills, with the ability to create compelling donor-focused content.
• Analytical approach, using CRM data and performance reporting to optimise campaigns.
• Collaborative team player who works effectively across functions to achieve shared goals.

Desirable

• Experience managing agencies and suppliers, alongside strong analytical skills to interpret data, test and optimise campaign performance
• Experience developing new income streams within Individual Giving
• Line management and team development experience
• Up-to-date knowledge of fundraising trends, especially in digital and donor engagement
• Creative thinker with a proactive approach to problem-solving and innovation.
• Highly organised with strong project management skills and the ability to manage multiple priorities.