Jobs for the Youth and Children sector

We are seeking a compassionate HCPC-registered creative arts psychotherapist such as an arts therapist, dramatherapist or music therapist to join our team for one day per week to deliver therapeutic support through our in school support Project HOPE. 

This is an opportunity to be part of a small but ambitious organisation that places relationships, compassion, and community at the heart of everything we do, while working alongside a supportive team dedicated to improving outcomes for children, young people, and families. This position will initially be one day per week; however, there is strong potential for increased hours and days for the right candidate. Joining our small but fast-growing charity offers an exciting opportunity to develop alongside the organisation.

Project HOPE is a school based project offering therapy sessions as one-to-one or group work, making arts-based psychotherapy accessible to those who need it most. Project HOPE offers a creative lifeline for children who’ve encountered four or more adverse childhood expereinces (ACEs) and experienced or witnessed domestic abuse. It steps in where other local services can’t, providing support now and preparing children and young people for future life challenges.

We understand the emotional demands of therapeutic work and are committed to supporting practitioners to deliver high-quality, ethical, and sustainable practice. The successful candidate will receive regular clinical supervision and will have access to peer support, reflective discussions, and opportunities for ongoing professional development.

Newly qualified candidates are encouraged to apply, as we are happy to consider both those starting their careers and experienced professionals within the field.

Key Responsibilities include:

Therapeutic Delivery

• Deliver one-to-one and small group arts-based therapeutic interventions to secondary school-aged young people.

• Develop and facilitate creative therapeutic sessions tailored to the individual needs of participants.

• Build safe, trusting, and therapeutic relationships with young people experiencing complex trauma.

• Support young people to develop emotional regulation, resilience, self-awareness, and positive coping strategies.

Assessment and Planning

• Undertake initial assessments and contribute to identifying appropriate therapeutic support.

• Develop therapeutic goals and intervention plans in collaboration with young people and relevant professionals.

• Monitor progress and adapt interventions as required.

Multi-Agency Working

• Work closely with school staff, pastoral teams, safeguarding leads, and project partners to ensure a joined-up approach to supporting young people.

• Attend relevant meetings and contribute professional insight where appropriate or share relevant information with the manager to attend on your behalf. 

Safeguarding and Risk Management

• Maintain a thorough understanding of organisational and national safeguarding procedures and statutory responsibilities.

• Identify and respond appropriately to safeguarding concerns, following organisational and school policies.

• Maintain accurate and confidential records in line with GDPR and professional standards.

Monitoring and Evaluation

• Maintain appropriate case notes and outcome measures.

• Contribute to project reporting, evaluation, and impact measurement.

• Support the collection of feedback and evidence demonstrating project outcomes.

Essential Qualifications and Experience

• Registered with the Health and Care Professions Council (HCPC).

• MA Qualified Creative Arts Therapist (Art Therapist, Dramatherapist, Music Therapist, or equivalent HCPC-recognised profession).

• Experience working therapeutically with children and young people.

• Experience supporting individuals who have experienced trauma, adversity, or significant emotional challenges.

• Strong understanding of trauma-informed practice.

• Knowledge of safeguarding procedures relating to children and young people.

• Excellent communication and relationship-building skills.

Desirable Experience

• Experience working within schools or educational settings.

• Experience delivering both individual and group therapeutic interventions.

• Understanding of adverse childhood experiences (ACEs) and their impact on development.

• Experience working within multi-disciplinary teams.

• Knowledge of local support services and referral pathways.

Personal Qualities

• Compassionate, empathetic, and non-judgemental.

• Calm and emotionally resilient.

• Creative and adaptable in therapeutic practice.

• Able to build trust and engage young people who may be reluctant to access support.

• Strong professional boundaries and ethical practice.

• Committed to promoting the voice, wellbeing, and potential of young people.

Safeguarding

This role involves working directly with children and young people and is subject to an enhanced DBS check with barred list clearance. The successful candidate will be expected to adhere to all safeguarding, confidentiality, and data protection policies and procedures.

First Give

First Give is a national charity that partners with secondary schools to inspire and equip young people with the knowledge, confidence, and skills to drive change. Through our structured programmes, students explore social issues, connect with charities, and take tangible steps to improve their community.

Empowering and equipping young people to meaningfully contribute to their community is a first step to addressing many of the challenges we face at this time of social disconnection and division. Our vision is of a more generous society where everyone is willing and able to give their time, money and skills to the causes they care about.

Trusts and Foundations Manager

We are seeking a dynamic, strategic and relationship-driven Trusts and Foundations Manager to lead on growing and stewarding First Give’s portfolio of high-value funders. This role will focus on securing income from Trusts and Foundations from first engagement to account management, delivery and reporting. 

First Give is a small charity, with a growing fundraising team and big ambitions. You will therefore be someone who thrives in a start-up environment, willing to try new things. We are looking for an exceptional writer, someone who can translate the impact of our work into proposals that inspire and motivate the reader to give.

You will play a pivotal role in shaping First Give’s income growth, working closely with our Head of Philanthropy and Partnerships and the Director to manage relationships with existing donors, and leading on the development of high value bids to expand our work. This role will also support key engagement activities, including hosting donors at student-led Final events and facilitating employee volunteering at schools.

This is an exciting opportunity for a confident communicator and grant fundraiser with experience managing and deepening relationships with high value trusts and foundations gifts – someone who thrives on storytelling and social impact. We currently have a strong pipeline of trusts and foundations and are looking for someone eager to write applications and secure funding.

Contract: Full-time, 35 hours per week; core hours - 10am till 4pm

Location: We have office space at the Pears Hub in West Hampstead, where some people come in one or two times a week, we're very flexible. 

Application process:

- Application form

- Task and interview (interviews will be conducted on MS Teams)

Please also fill out this equality & diversity monitoring form (this will not be linked to your application).

1. Application closes: 20th July 9am

2. Interviews: 23rd and 24th July

3. Start date: 1st September

The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Please get in touch with Carmen O’Loughlin if you would like to request reasonable adjustments to the recruitment process or have any queries about the role.

About NCT

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood. 

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer su

About the role

Join our passionate team and contribute to the meaningful work that transforms the love of parents and families. The Kent Infant Feeding Peer Supporter role is vital in the delivery of community Infant Feeding Peer Support within the region. Offering support face to face within the community, family hubs, local hospitals, within families homes and virtually via social media platforms, phone and video calls. 

Your role will include

• Community based with travel around Dartford, Gravesham, Swanley and Swale. 
• To provide breastfeeding and infant feeding peer support to parents
•  Support in delivering inductions and offer shadowing for volunteer peer supporters.  
• To attend regular supervision/support sessions.  
• Collecting data as and when required including case studies and narrative of work with the communities.   
• Attend meetings relevant to safeguarding duties to ensure effective and informed practice, responding to and supporting safeguarding concerns. 

About you

• Trained NCT Breastfeeding Peer Supporter or equivalent with appropriate experience, or willing to train.
• Have a passion for breastfeeding and ensuring every family in Kent has accessible support. 
• Experience of working with families from diverse backgrounds. 
• Good interpersonal skills with the ability to create rapport with a range of people. 
• Have knowledge of the local perinatal services and communities within the Kent area. 

Our Benefits – What we offer you

We value our team and offer fantastic benefits to support your well-being and professional growth:

• 30 days annual leave (excluding Bank Holidays)
• Pension matched up to 5%
• Flexible working options to suite your lifestyle 
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
• Cycle to work scheme to support sustainable commuting
• Life Assurance for peace of mind
• Free eye test for all staff, with further discounts
• Blue Light discount card

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’re here to support you.  Ready to make a difference? Apply now and be part of something truly special!

About NCT
NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood. 

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online. 

About the role

Join our passionate team and contribute to the meaningful work that transforms the love of parents and families. The Kent Infant Feeding Peer Supporter role is vital in the delivery of community Infant Feeding Peer Support within the region. Offering support face to face within the community, family hubs, local hospitals, within families homes and virtually via social media platforms, phone and video calls. 

Your role will include:

• Community based with travel around Ashford, Canterbury, Dover, Faversham, Folkestone & Hythe, Margate, Ramsgate and Thanet.
• To provide breastfeeding and infant feeding peer support to parents and.
• Support in delivering inductions and offer shadowing for volunteer peer supporters.  
• To attend regular supervision/support sessions.  
• Collecting data as and when required including case studies and narrative of work with the communities.   
• Attend meetings relevant to safeguarding duties to ensure effective and informed practice, responding to and supporting safeguarding concerns. 

About you

• Trained NCT Breastfeeding Peer Supporter or equivalent with appropriate experience, or willing to train.
• Have a passion for breastfeeding and ensuring every family in Kent has accessible support. 
• Experience of working with families from diverse backgrounds. 
• Good interpersonal skills with the ability to create rapport with a range of people. 
• Have knowledge of the local perinatal services and communities within the Kent area. 

Our Benefits – What we offer you

We value our team and offer fantastic benefits to support your well-being and professional growth:

• 30 days annual leave (excluding Bank Holidays)
• Pension matched up to 5%
• Flexible working options to suite your lifestyle 
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
• Cycle to work scheme to support sustainable commuting
• Life Assurance for peace of mind
• Free eye test for all staff, with further discounts
• Blue Light discount card

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’re here to support you.  Ready to make a difference? Apply now and be part of something truly special!

Location: Home-based or hybrid, with travel to Nottingham as required
Salary: £40,000 - £50,000 per annum
Contract: Full-time, permanent (35 hours per week)

When You Wish Upon a Star is seeking an ambitious and relationship-led Head of Corporate Partnerships to establish and grow its corporate income stream, helping to grant more life-changing wishes for children living with life-threatening or terminal illnesses.

For over 35 years, When You Wish Upon a Star has been creating carefully tailored wishes that bring joy, hope and unforgettable memories to children and their families during some of the most difficult times in their lives. From magical trips to Lapland, to meeting a favourite celebrity or experiencing a once-in-a-lifetime adventure, every wish is designed to create moments of happiness, connection and togetherness that last far beyond the experience itself.

Following its 35th anniversary, the charity is entering an ambitious new phase of growth, with a clear focus on reaching more children across the UK and increasing the impact of its wish-granting work. Corporate partnerships play a vital role in enabling this ambition, providing the sustainable income needed to deliver more wishes when families need them most.

This is a newly created role with significant scope to shape and build the corporate partnerships function from the ground up. The postholder will take ownership of strategy, pipeline development and partner engagement, helping to define how this income stream develops and grows in the future.

Working closely with the Head of Income Generation and CEO, the Head of Corporate Partnerships will develop and deliver a clear and focused partnerships strategy, identify and secure high-value and multi-year corporate partnerships, and build strong relationships with organisations that share the charity’s commitment to creating meaningful impact for children and families.

The role requires a blend of creativity, commercial thinking and relationship-building expertise to design compelling partnership opportunities that are both emotionally engaging and strategically robust. The successful candidate will be confident engaging senior corporate stakeholders, opening new networks, and converting opportunities into long-term, sustainable support.

This is a rare opportunity to help build a function from an early stage within a much-loved charity, directly contributing to the number of wishes that can be granted and ensuring more children experience moments of joy, comfort and hope when they need them most. For more information, download our candidate pack (PDF). 

Closing Date:  Monday, 6th July

Join the UK’s only charity dedicated to supporting children and young people who have a parent with a mental illness.

We’re looking for an organised, proactive and detail-oriented Administration & Business Support Officer to help keep our growing charity running smoothly.

Working closely with the Director of Operations, you’ll provide essential support across administration, finance, HR, governance and organisational systems. From coordinating recruitment and processing invoices to supporting Board meetings and maintaining key records, you’ll play a vital role in enabling our team to deliver life-changing support to children and families across the UK.

This is a varied role suited to someone who enjoys bringing order to busy environments, takes pride in producing high-quality work and enjoys helping colleagues succeed. As a small charity, we value flexibility, collaboration and a willingness to get involved wherever support is needed.

The role is home-based, with occasional travel to meetings in or around York and other locations across the UK.

Please download the application pack for full details about the role, responsibilities, person specification and application process.

Overview

Charlton Athletic Community Trust (CACT) is a pioneering charity aiming to improve the health, wellbeing, educational attainment and employability skills of the local community.

CACT are seeking two enthusiastic, knowledgeable and experienced individuals to deliver a Department for Work and Pensions (DWP) Flexible Support Fund employability programme, focusing on 16–24-year-olds living in Greenwich and Bexley who are Not in Education, Employment or Training (NEET). In collaboration with the DWP, CACT Employability Officer/s will design and deliver a ‘Youth Hub’ offer to support and guide young people to into Education, Employment or Training opportunities.

Job Purpose

· To work as a member of the ‘DWP Youth Hub’ project team to engage and enable young people to reach their full potential with education, training and employment opportunities.

· The project will provide one-to-one mentoring sessions with wraparound support.

· The postholder will identify and recruit a caseload of young people to support into and sustain their engagement in Education, Employment and Training.

· The programme will provide an opportunity for young people not in education, training or employment in Greater London area to access training and work experience to enable them to attain the skills and confidence to gain employment.

· The post holder will have a broad range of experience in building relationships with individuals from a range of backgrounds, alongside an ability to build and maintain relationships with employers.

· The post holder will co-ordinate and deliver one to one and group coaching sessions. Sessions will address essential skills for employment and provide practical support, interview coaching, careers information and guidance.

· The post holder will facilitate and / or signpost to wellbeing workshops and physical activity sessions to develop improved mindset, healthy lifestyles, mental health and self‐care. Working with multi-agency partners the post holder will seek to identify the barriers that have prevented young people from engaging in education and employment and help them to develop strategies to overcome these challenges

Key Responsibilities (but not limited to):

· To provide one to one and group employability coaching sessions; in the community and online, enabling participants to identify, assess, and address barriers to engaging with education, employment, and training, as well as sourcing the most appropriate support.

· Work with young people to understand their strengths and develop person centred, targeted plans to help them achieve positive outcomes. Create individualised progress plans, which include identification of the wraparound support that needs to be provided (e.g., support to access housing or mental health services).

· Work closely with community groups and agencies such as Skills Academies Hubs, Local Integration Hubs, Job Centre Plus, to identify and recruit young people that would benefit most from the programme.

· Support a caseload and develop, contribute to, and deliver interventions to engage young people in education training and employment.

· To develop relationships with a broad range of internal and external stakeholders to ensure that a suitably diverse life skills and employability offer that meets young people’s needs and abilities.

· To work with local key worker support service to address any barriers to inclusion for young people they are working with.

· As required contribute to multi-agency planning and assessments of young people

· To identify meaningful work placement opportunities for young people internally and externally through partnerships with local businesses, and to manage and support work placements through work placement visits

· To maintain oversight of young people participating in work placements to help them settle in, meet the expectations of their employer or training / education provider, perform at their best, and achieve their action plan goals.

· Regularly review and monitor the progress of young people on the programme and guide interventions / wraparound support.

· Maintain a record of distance travelled which demonstrates how far the participant has travelled since joining the project, for example, in terms of personal development, increased confidence, and greater levels of motivation.

· To maintain a working knowledge of education, safeguarding and effective practice in supporting young people into education, training and employment.

· To hold knowledge of the regions in which we work to maintain an up to date working knowledge of education and training providers and employers locally and ensure that young people are referred and supported into appropriate EET provision.

· Compile and submit all required monitoring to colleagues and the DWP on progress of those young people they are working with. Maintain full and accurate case records within appropriate timescales using the case management system.

· Attend training events, supervision meetings and other team, formal and informal meetings as required to contribute to professional, service and self-development.

· Support young person feedback mechanisms in the design of activities and in the continuous improvement of the project.

· To ensure good quality case studies and stories are shared with colleagues to support the promotion of the programmes.

· Fulfil other duties such as are required from time to time.

Our client is a dynamic, passionate charity, committed to improving the lives of children across the UK. They currently run over 100 local services that help thousands of young people who desperately need support, as well as campaigning to change laws and policies to make children’s lives both happier and safer. They are now looking to recruit a Service Manager (part-time, 21 hours) to lead the safe and effective development and delivery of a new Virtual Therapy service.

This is an exciting opportunity to work as part of a new impactful service, providing accessible digital therapeutic services to a variety of young people. As Service Manager you will initially work closely with external app developers to translate clinical and safeguarding needs into platform requirements, validating functionality through user testing, and assuring compliance, accessibility and data protection for online therapy with children and young people. Once the app is built and launched, the role will focus on setting up, scaling and running the virtual therapy programme, ensuring high-quality practice, safeguarding, accessible delivery and continuous improvement.

Please note, the first phase of this work involving the development of the product will last approximately 6 months. Subject to funding, this role will then move into the second phase of work involving the mobilisation, leadership and management of the product.

To apply for this role, you will have demonstrable experience of delivering therapeutic work with children and young people across a range of presenting issues. A relevant professional qualification (e.g., Diploma in Counselling or Psychotherapy, Psychology, Mental Health or Nursing) and registration with a relevant professional body (e.g. BACP, BABCP, UKCP or equivalent) is essential for this role. You will have project and/or service management experience within a health, social care or education setting, and will have experience of supervising and managing staff performance and practice. Experience of working as a service/product owner with software teams to deliver a regulated or digital-health platform is desirable. Overall, you will be a skilled communicator, able to work independently and passionate about driving forward new accessible therapeutic services to improve the lives of vulnerable young people.

In order to apply please initially submit your CV in the first instance (Cover Letters are not required). Should your experience be suitable, we will then be in touch to advise next steps.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

Please note, this is initially a 6 month FTC with possibility of extension due to funding. Please only apply if you are available immediately or have no more than a 1 month notice.

This is a remote role and will be part-time (21 hours per week). 
 

Accountable to:  Head of Fundraising and Communications  

Responsible for:  No line management responsibility 

Hours:  22.5 hours per week (with occasional evening and weekend hours) 

Salary:  £25,500 (pro rata equivalent to £15,300 for 22.5 hours a week) 

Location:  Baca office, Loughborough. Occasional travel in Leicestershire and Cambridge may be required.

Help Change Young Lives 

At Baca, we support young people who have fled war, persecution, and trafficking, providing safe housing, education, and therapeutic care to help them rebuild their lives. 

We are looking for a Fundraising, Engagement and Communications Administrator to join our team and play a key role in supporting our fundraising activities and sharing our impact. 

About the Role 

This varied role sits at the heart of our fundraising and communications work. You will help deliver excellent supporter care, manage key systems, and create engaging content that inspires our community. 

Key Responsibilities 

• Deliver outstanding supporter stewardship for donors and volunteers 

• Manage fundraising enquiries and maintain CRM records 

• Administer donations and support fundraising events 

• Produce fundraising reports 

• Create and schedule social media content 

• Develop engaging communications using tools like Canva 

• Gather and share stories that highlight Baca’s impact 

• Ensure compliance with data protection and fundraising regulations 

About You 

• Passionate about supporting vulnerable young people 

• Highly organised with strong admin skills 

• A confident communicator with excellent attention to detail 

• Comfortable using CRM systems and social media platforms 

• Proactive, collaborative, and eager to learn 

A second language is welcome but not essential. 

What We Offer 

• The chance to make a meaningful difference 

• A supportive, values-driven team 

• Flexible, part-time working 

• 33 days’ holiday (pro rata), pension, wellbeing support, and more 

Apply Now 

If you’re motivated to make a real impact in the lives of young asylum seekers, we’d love to hear from you. 

Please note: You must have the right to work in the UK. 

Successful candidates will be asked to apply for an Enhanced DBS Certificate including a check of the children’s barred list.  

Marketing Communications Manager

Role Overview
The Talent Set are delighted to partner with a renowned children's charity on a fantastic Marketing Communications Manager role. This position offers an exciting opportunity to lead strategic communication initiatives that raise awareness and drive engagement for a meaningful cause.

Key Responsibilities

• Develop and implement comprehensive communications strategies aligned with the organisation’s objectives.
• Manage content creation across multiple channels, including digital, print, and media.
• Build and maintain positive relationships with media outlets, partners, and stakeholders.
• Oversee the organisation’s branding, ensuring consistency and clarity in messaging.
• Analyse campaign performance and adapt strategies based on insights to maximise impact.
• Coordinate internal and external communications, including events and public relations activities.
• Support fundraising and advocacy efforts through compelling storytelling.

Person Specification

• Proven experience in marketing, communications, or public relations within a charity or non-profit setting.
• Excellent written and verbal communication skills.
• Ability to develop engaging content tailored to diverse audiences.
• Strong project management and organisational skills, with the ability to manage multiple priorities.
• Collaborative team player with a proactive approach.
• Familiarity with digital platforms, social media, and media outreach channels.
• Demonstrated ability to think creatively and strategically to achieve organisational goals.

What’s on Offer
Salary: £35,000 - £40,000

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Head of Fundraising & Impact
£54,000 - £58,000 depending on experience
Gloucestershire based Charity with a national presence

Juice Recruitment is delighted to be supporting a values driven, impact led charity in their search for a talented Head of Fundraising & Impact. This is an exciting opportunity to join a forward thinking organisation at a pivotal stage of growth, where your strategic vision and leadership will directly influence long-term sustainability and impact.

Day to Day:

You will:

• Design and implement a forward thinking fundraising strategy aligned to organisation goals
• Drive income across multiple streams including, trusts and foundations, individual giving, community and corporate partnerships. 
• Oversee performance, budgets and pipelines, identifying opportunities and mitigating risk
• Champion evidence based impact, including monitoring, evaluation and research
• Play a key role within the Senior Leadership Team, influencing wider organisational direction

You Will Bring:

• A proven track record of delivering significant income growth across diverse fundraising streams 
• Strong leadership experience with the ability to motivate and develop high performing teams
• Expertise in securing five and six figure funding opportunities
• Solid understand of fundraising compliance, GDPR and sector best practice
• A strategic mindset paired with a hands-on, proactive approach

For You:

• A salary of £54,000 - £58,000 depending on experience
• 25 days annual leave + bank holidays, plus full Christmas & New Year Closure
• Hybrid (3:2) & Flexible working policy
• Access to free 24/7 confidential counselling service
• Regular office socials
• Free onsite parking
• Beautiful countryside setting

Juice Recruitment is committed to safeguarding and promoting the welfare of children. This role is subject to an Enhanced DBS check, online checks, employment history checks and satisfactory references.

Please apply today to be considered for this fantastic opportunity. 

We are looking for an experienced Regional Opperations Lead, to coordination all aspects of the StreetDoctors operations within the Midlands  Region and to ensure our programmes are fit for the future.

We are an award-winning national charity  which trains over 20,000 young people affected by street violence each year in emergency first-aid, through a team of 250 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing their skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.

As the StreetDoctors lead for the region, you will provide leadership in partnership development, volunteer management, the delivery of training and maintaining quality standards.
The key areas of focus include:

• To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers and youth organisations.
• To develop and manage engaged volunteers and youth workers and ensure their expectations are aligned to the organisation's objectives and provide the best volunteering experience possible.
• To deliver training and ensure the quantity and quality of projects meet the required targets and new opportunities are maximised.

At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We would therefore encourage applications from candidates from diverse backgrounds.

Assistant Shop Manager

Reporting to: Shop Manager

£26,848 - £28,492

37.5 hours per week

Huyton, Liverpool

We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our team to help manage one of our successful charity shops.

As an Assistant Shop Manager for Alder Hey Children’s Charity, you will work alongside the Shop Manager to deliver sales, Gift Aid and profit targets to generate income for our charity. You will support the Shop Manager by leading and developing a diverse shop team, including volunteers, always demonstrating our Charity Values of:

• Courage
• Together
• Passion
• Magic

The Assistant Shop Manager will be an integral part of the wider Charity team. 

You will play a vital role in supporting the Shop Manager to lead, motivate, and develop a team of dedicated employees and volunteers, fostering strong community engagement and maximising the shop’s impact. This includes encouraging and harnessing the gifts of time from volunteers, goods from donors, and income from customers. As a visible and active ambassador for Alder Hey Children’s Charity on the high street, you will ensure the shop reflects the Charity’s values and purpose in all that it does. You will also support and assist with van collections and deliveries, to ensure the smooth and efficient transport of donated goods, while representing the Charity with enthusiasm and professionalism.

Income generation

• Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met.
• Support the team to maximise income from Gift Aid on donated products.
• Support the team to maximise income via our online platforms.
• Support van deliveries and collections, including arranging schedules and assisting on the van when required to meet operational needs and support the team.
• Work with the wider Charity team to promote and support fundraising activities and events.
• Explore ways to maximise sales via events, donation drives, pop-up shops etc.
• Cash up the till at the end of shift and ensure banking documents are completed. Investigate any discrepancies and report them to the Manager.
• Support with ensuring the money is ready and accessible for cash collection.
• Open and close the shop at the appropriate times.

Volunteers

• Support and management of a team of volunteers.
• Proactively recruit, manage and retain a diverse team of volunteers, utilise their skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards.
• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the absence of the Shop Manager.
• Help to provide and support ongoing training and development for volunteers.
• Work and treat employees, volunteers and stakeholders in accordance with the Charity’s values.

Health & Safety (in conjunction with Shop Manager)

• Ensure the shop adheres to Retail Health and Safety regulations.
• Implement good Health and Safety practices to help protect employees, volunteers, and customers.
• Help to ensure employees and volunteers are trained in manual handling.
• Help maintain the cleanliness of the shop and behind the scenes areas.

Stock Control (in conjunction with Shop Manager)

• Ensure continuous, sufficient levels of high-quality stock.
• Be responsible for deliveries and stock controls.
• Ensure stock is appropriate to the business and priced accordingly.
• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates.
• Ensure visual merchandising is a high priority, with products featured prominently in window displays.

Customer Service

• Be professional, patient and have a ‘people-first’ approach to customer services.
• Be committed to the principles of equality, diversity, and collaborative working.
• Set high standards of cleanliness, display and merchandising.
• Establish quality standards, consumer safety and ensuring continuity.
• Play a key role in enabling the shop to represent the Charity’s values.

Other Duties

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.

Any other reasonable duties as required by your line manager.

Shop Manager

Reporting to: Retail Support Manager

£27,941 - £30,840

37.5 hours per week

Huyton, Liverpool

As a Shop Manager for Alder Hey Children’s Charity, you will deliver sales, Gift Aid and profit targets to generate income for our charity. You will empower and lead a diverse shop team, including volunteers, always demonstrating our Charity Values of:

• Courage
• Together
• Passion
• Magic

The Shop Manager will be an integral part of the wider Charity team. 

Income Generation

• Accountable for the shop’s performance in relation to all sales targets and Gift Aid targets and KPI’s. Ensuring that the results are communicated to the shop team and that all staff and volunteers are aware of, understand and are working to meet/exceed the agreed targets and KPI’s.
• Actively drive stock generation through community engagement and donor relationships
• Ensure maximum stock availability through effective stock control and shop replenishment.
• Continually review the rotation, quality, and replenishment of stock in order to maximise sales.
• Achieve the optimum price point for all stock items and promotional merchandise for seasonal and window themes, following the principles of Alder Hey Children’s Charity price guidelines.
• Provide direction and support to shop staff to actively promote Gift Aid in order to maximise contributions from donations.
• Identify local market and business development opportunities for performance improvement.
• Explore ways to maximise sales via events, donation drives, pop-up shops etc.
• Support the team to maximise income via our online platforms.
• Make commercial decisions to drive profitability of the shop.
• Present and maintain the highest standards of shop merchandising and visual layout.
• Support van deliveries and collections, including arranging schedules and assisting on the van when required to meet operational needs and support the team.
• Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Policies and Procedures.
• Plan and organise daily workload throughout the shop in a way that ensures efficiency.
• Maintain an appropriate income/expense budget e.g., petty cash in accordance with the set targets to maximise the profitability of the shop.
• Seek, utilise and analyse management information including EPOS data to manage shop performance, seizing opportunities for improvement.
• Work with the wider Charity team to promote and support fundraising activities and events.

Staffing and Volunteers

• Create an inclusive environment where staff, volunteers and customers are treated with dignity, respect and fairness
• Line management of Assistant Shop Manager and team of volunteers.
• Proactively recruit, manage and retain a diverse team of volunteers, utilise their skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards.
• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the managers absence.
• Accountable for planning the shop rota, including both shop staff and volunteers to ensure cover at all times.
• Ensures that the new staff members and volunteers are provided with the appropriate induction process and training for their role.
• Provide and support ongoing training and development.
• Train and develop shop staff and volunteers in customer service standards, operating standards and retailing skills.
• To work and treat staff and stakeholders in accordance with the Charity’s values
• Ensure all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for staff, volunteers, customers and charity assets.
• Provide regular and relevant training for staff and volunteers in Health and Safety, maintain legal compliance at all times.

Customer Service

• Be passionate about delivering the highest level of shop standards, cleanliness, display and merchandising.
• Exceed customer expectations by providing excellent quality service.
• Seek out new opportunities to make a real difference our customers experience.
• Make a positive impact within the local community.
• Play a key role in enabling the shop to represent the Charity’s values

Other Duties

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
• Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support events run by the fundraising teams where required.

Any other reasonable duties as required by your line manager.