Tpp jobs
Are you a Policy professional looking for an opportunity to work for a fantastic organisation whose aims are to transform the social and political systems that enable violence against women by campaigning, shaping policy and challenging attitudes?
If so, a UK-based coalition of individuals and organisations which campaigns to end all forms of violence against women are looking to appoint a Senior Policy Officer who will play a critical role in supporting the development of policy positions and proposals across a broad spectrum of issue areas as they relate to violence against women and girls to inform and support the organisation's campaigning aims and objectives. Working closely with the Head of Campaigns and Policy, the role will support their evidence-based campaigning, generate and contribute to critical policy discussions, and support the organisation's broad lobbying and influencing strategies.
Main responsibilities will include:
- As the Senior Policy Officer, you will keep abreast of and ensure that the organisation has comprehensive and up-to-date policy intelligence including new research, statistics, political developments, member and broader voluntary sector policy positions
- To take the lead on key areas of policy identified within the workplan - including research, production of policy reports and other materials, dissemination, identification of key messages and campaigning activities
- Produce high quality, authoritative outputs including briefings, publications, web copy and other materials that communicate complex messages clearly and effectively to a range of audiences, including politicians, campaigners, members, professionals and other stakeholders
- Identify emerging trends and issues in the specific policy environment and proposing policy responses to these
- The Senior Policy Officer will create and maintain knowledge systems the whole team can use for campaigns, media work, public speaking and correspondence
- Support the Head of Policy and Campaigns in developing and delivering annual and thematic campaigns plans, and revisiting these with shifts in the external landscape
- Identify, advise on and draft policy content and recommendations and asks for campaigns and support the creation of routes of influence to achieve these
- Work with the Head of Policy and Campaigns to commission and manage external consultants
- Develop ideas for and manage research projects, including with external partners, that relate to organisational objectives
- Build and strengthen relationships with the organisation's members and partners, including from organisations and movements concerned with human rights, anti-racism, equality and non-discrimination, refugee and migrants' rights and disabled people's organisations, among others
- Contribute to strengthening the organisation's anti-racism analysis and campaigning by bringing knowledge, insight and suggestions
Your experience will include:
- Strong analytical skills
- Experience of influencing policy
- Demonstrable commitment to gender equality and human rights and an understanding of how intersecting inequalities affect different women, alongside a clear commitment to anti-racist and anti-discriminatory practice and behaviour
- Demonstrable knowledge of the different forms of VAWG, theoretical and practical approaches to them and understanding of the UK policy landscape, including where to acquire relevant information and research, as well as a curiosity to find innovative sources
- Experience of developing and communicating evidence-based policy position
- Experience in building and maintaining relationships with a wide range of stakeholders
- Ability to represent the organisation at external meetings with key, senior stakeholders
- Experience of monitoring and evaluating policy and campaigns work
- Experience in the field of violence against women and girls
This is a great opportunity for someone that wants to work for an organisation whose vision is of a society where women and girls can live their lives free from violence and the threat of violence.
If you're interested to learn more about this role or if you would like to apply, please submit your CV
The closing date for applications will be on the 11th of August with interviews held the following week.
We look forward to receiving your application
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
TPP are recruiting a Research Manager on behalf of our client, a global research charity.
This will be a 12-month fixed term contract based in London. Hybrid working 2 days in the office a week.
The role:
You will work closely with your team to monitor research grants, overseeing the development and implementation of the impact framework. As the Research Manager you will play a key role in shaping the approach to impact analysis evaluation, dissemination and stakeholder engagement. You will also have the opportunity to contribute to workshops and co-author publications. At predetermined times of the year, you may be also asked to contribute to the peer review process and drafting of feedback to funding applicants.
Essential criteria:
- Experience of scientific writing and summaries
- Used to working in a fast-paced academia or research administration setting
- Ideally a research background in health, biological sciences, nutrition, clinical studies or similar
- Examples of team leadership or direct line management
- Natural ability to communicate science to audiences
Salary: £44,000 - £46,000
Closing date: 30th January
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
TPP are recruiting an Engagement and Event Coordinator on behalf of our client, an international charity focused on supporting people facing severe health issues.
Benefits:
- 25 days' holiday per annum plus public holidays, increasing after two years' service by one day per year (up to a maximum of four additional days per year)
- 5% Employer Pension Contribution
- Corporate Eye Care Scheme
- Life Assurance (4 times basic salary)
- Cycle to Work Scheme
- Season Ticket Loans
As an Engagement and Event Coordinator, you will help expand the database of volunteers and save more lives. This role is central to the client's mission and we're looking for someone who is excited to engage with diverse communities, support patients and their families, and manage impactful volunteer recruitment events across the UK.
Main responsibilities:
- Develop and manage volunteer recruitment events nationwide.
- Engage with patients and their families to create compelling appeals that raise awareness and increase volunteer registrations.
- Lead presentations and training sessions for volunteers, communities, and corporate groups to inspire participation in drives.
- Collaborate with marketing and PR teams to optimise event visibility and support patient-led campaigns.
- Work towards volunteer recruitment KPIs and targets while maintaining detailed records in our database.
- Experience in a client-facing or support role, with strong communication and organisational skills.
- Sensitivity and empathy when working with individuals facing difficult circumstances.
- A full UK driving licence and willingness to travel regularly across the UK.
- Excellent IT skills, with experience using databases and managing digital communications.
This vacancy is based in West London and closes 29th January.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
TPP are recruiting a part time Venue Sales Executive (community centre). This community hub provides a variety of activities and events for local residents of all ages. Amongst the already proven income generation streams are meeting room hire and a cookery school. You can expect to be working off a warm client list and developing new business.
Hours: part time 3 days a week
Contract length: 12 month contract
Hybrid: mostly on site, London
Salary: £40,000 pro rata (£24,000)
The role:
This Venue Sales Executive role is pivotal in maximising room hire and activity bookings, developing client relationships, and generating sustainable revenue for this central London charity. As Venue Sales Executive, you will proactively identify opportunities, convert enquiries into confirmed bookings, and work with internal teams to ensure clients have a seamless, high-quality experience.
- Actively promote and sell conference room hire and activity packages to new and existing clients.
- Respond promptly to enquiries, prepare tailored proposals, and follow through to secure bookings.
- Build and maintain strong, long-term client relationships, encouraging repeat bookings and referrals.
- Develop and implement strategies to maximise income.
- Coordinate post-event client interaction, including feedback collection, evaluation, and follow-up to maintain client loyalty.
- Monitor local competitor offerings and market trends to identify new income opportunities.
Essential criteria:
- Proven experience in sales, business development, or income generation.
- Ideally, experience in hospitality, events, venue sales or similar.
- Strong communication and negotiation skills.
- Customer-focused, with the ability to build lasting client relationships.
- Self-motivated and target-driven, able to work independently.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Hour: 21 hours a week
Location: Mainly remote, with some occasional London based office attendance
Contract type: Temporary
Pay: £15 - £17 an hour holiday pay
Are you a detail-driven Finance and Resources Administrator who enjoys keeping things running smoothly behind the scenes?
This is a chance to play a pivotal role within a values-led organisation where your financial and office administration skills genuinely make a difference.
A respected charity with a strong social justice focus, is looking for a Finance Officer to support its finance function and act as the backbone of a busy office.
Working closely with the Director of Finance & Resources, the Finance and Resources Administrator will help ensure financial processes are accurate, timely and compliant, while also creating a welcoming, well-organised workplace for staff and visitors alike.
The skills you will bring:
In your role as Finance Officer, you will be trusted with responsibility and given the opportunity to build strong working relationships across the organisation.
You will be involved in:
- Processing invoices, payments and expenses with accuracy and care
- Supporting bank reconciliations and monitoring cash flow
- Assisting with payroll administration alongside the HR team
- Managing office operations, suppliers and day-to-day coordination
- Acting as a first point of contact for visitors, calls and office enquiries
The skills you will bring include finance and/or office administration, confidence using accounting software and Microsoft Office, and a calm, organised approach to managing multiple priorities. Discretion, reliability and strong communication skills will be key.
To apply for this Finance Officer role, please submit your CV to [email protected]
Please note that due to the nature of the service users of this client and the services they provide only female applicants can be considered.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
About the Organisation
This independent charitable foundation that works in partnership with local charities and community-led organisations. Through funding, connection and practical support, they help communities thrive and create lasting social change across England and Wales.
The Role
Contract: Full-time, 35 hours per week
Term: Fixed-term until January 2027
Salary: £32,657 per annum
Location: London (hybrid working – 2 days office-based, 3 days from home)
As the People and Culture Assistant you will play a key role in supporting the operational effectiveness of the organisation. Working within the Operations team, the postholder will provide high-quality administrative and systems support to the People and Culture function, while also ensuring the smooth day-to-day running of the London office.
Key Responsibilities
People and Culture Support
- Provide recruitment administration support, including setting up vacancies on the HR system, coordinating interviews, preparing documentation and issuing contracts
- Support onboarding by coordinating induction activities, equipment and paperwork
- Administer and maintain accurate holiday and sickness records, including reporting
- Provide general HR administration such as mail merges, employee records, surveys, reports and presentations
- Support change management processes, including salary reviews and contract changes
- Assist with leadership team meetings, including agenda preparation and minute-taking
- Coordinate training sessions, room bookings and catering
- Support learning and development administration, including maintaining the Learning Management System
- Assist with performance management processes, communications and reporting
- Update and maintain HR policies and the employee handbook in line with legislation
- Support benefits administration, including pension, medical insurance and employee assistance programmes
- Undertake other reasonable duties as required
- Act as first point of contact for visitors and manage office operations on office-based days
- Support office expenses and supplier management
- Assist staff with office equipment and general office queries
- Support all-staff meetings, away days and monthly online meetings
- Maintain internal information systems to ensure easy access to documentation
- Coordinate travel, accommodation, meeting rooms and catering
- Manage security access cards and assist with general IT-related tasks
- Support health and safety procedures and maintain records
- Manage stationery, office supplies and desk-booking systems
- Undertake other reasonable administrative duties as required
Essential
- Experience using HR systems (e.g. PeopleHR, Culture Amp or similar)
- Strong IT skills, including Microsoft Office and Excel, with confidence running reports
- Excellent written and verbal communication skills
- Strong organisational and administrative skills with the ability to manage multiple priorities
- High attention to detail and effective time management
- A proactive approach with a willingness to learn and develop
- Ability to work collaboratively as part of a flexible and supportive team
- A clear commitment to Diversity, Equity, Inclusion and Belonging
- Awareness of AI tools and interest in exploring their use at work
- Experience using Zoom, Microsoft Teams and collaboration tools such as Miro
- Understanding of GDPR and basic employment law
- Knowledge of recruitment processes and HR systems
- Office management experience
- Awareness of Disability Confident principles, reasonable adjustments and inclusive recruitment
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
This is a delivery-focused contract role, ideal for an experienced HR contractor who thrives in fast-paced environments and is confident leading sensitive people matters while working closely with senior stakeholders.
The opportunity
Job title: Interim HR Manager (Contract)
Location: Stoneleigh, Warwickshire
Hours: Part time – 3 days per week – at least one day per week office based
Day rate: £200 - £210 a day
The interim HR Manager will play a key role in protecting team capacity during a period of significant organisational change, supporting compliance-critical projects and ensuring continuity across core HR operations. You will take ownership of an organisation design and transformation project manage ongoing employee relations cases, support the launch and roll-out of a new competency framework, and handle any new casework that arises during the assignment.
The role reports directly to the Head of HR. Some on-site presence will be required for key meetings (ideally Wednesdays), with the remainder of the role delivered remotely.
Key Responsibilities
Restructure & change
- Lead the end-to-end delivery of a departmental transformation project
- Support and attend individual and group consultation meetings
- Advise senior leaders on feedback, risk and next steps throughout the process
- Provide expert HR guidance on ongoing ER casework, including documentation and process advice
- Support progression at formal stages where required
- Finalise and prepare launch materials
- Support internal communications and stakeholder engagement
- Upload and manage competency and role data within the HR system
- Facilitate workshops, drop-in sessions and manager support sessions
- Act as a trusted advisor to managers on embedding the framework into day-to-day practice
- Manage new absence, health and performance cases as they arise
- Provide pragmatic, empathetic advice to managers and employees
- Support continuity of service during planned team absences
- Proven experience operating at HR Manager level in a generalist capacity
- Strong background in restructures, ER casework and organisational change
- Up-to-date knowledge of UK employment law
- Confident advising and influencing senior leaders
- Highly organised, detail-driven and comfortable managing confidential matters
- Experienced with HR systems and MS365 tools (Teams, SharePoint, etc.)
- Able to balance commercial pragmatism with empathy and professionalism
To apply for the position of Interim HR Manager please send your CV to [email protected]
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
£36,000–£40,000 (dependent on experience)
Chiswick, London (three days a week in their office)
Full-time, permanent
37.5 hours per week (Monday–Friday)
Closing date: 29th January
This health charity is looking for a talented Digital Marketing Officer to help raise awareness of their life-saving work and inspire people across the UK to take action. This role plays a key part in growing digital engagement, improving website performance, and using data and insight to drive continuous improvement across campaigns.
Working as part of a supportive and ambitious Marketing & Communications team, you’ll deliver and optimise digital activity across web, email, social media and paid channels, helping to increase registrations, supporters and fundraising income.
Key responsibilities:
- Deliver digital marketing activity across website, email, social media, paid campaigns and SEO/SEM, aligned with the wider marketing strategy
- Manage and regularly update website content using a CMS, ensuring content is engaging, accurate and conversion focused
- Plan, deliver and analyse email newsletters and mailings, including data handling and performance reporting
- Monitor and report on digital performance using tools such as Google Analytics or Piwik Pro, providing clear insights and recommendations
- Support the ongoing development and improvement of the website, working with internal teams and international colleagues
- Produce regular KPI reports and present findings to colleagues and senior leaders
- Work closely with data, IT and CRM teams to ensure accurate reporting, compliance and effective integration
- Keep up to date with digital marketing trends and share learning across the team
- Champion a culture of measurement, learning and continuous improvement
The appointed candidate will have:
- At least two years’ experience in digital marketing, with a proven track record of delivering results
- Strong written and verbal communication skills
- Experience using a CMS and CRM system, with basic HTML or coding knowledge
- Solid analytical skills and experience using digital analytics tools
- Hands-on experience with SEO, PPC and paid digital campaigns
- Confidence managing multiple projects, prioritising workloads and meeting deadlines
- Experience working with external suppliers or agencies
- A proactive, collaborative and flexible approach
If you would like to hear more about this role please send me your updated CV to [email protected].
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Duration: Six-months, full-time (35 hours per week)
Location: London HQ – hybrid (2 days in office)
Salary: £43 - £46 per hour (£80,000–£85,000 equivalent per annum)
Shape the future of a leading membership organisation by driving enterprise-wide digital and business transformation.
Are you a senior transformation leader who loves turning strategy into action and embraces complex, organisation-wide change? This opportunity could be for you.
Our highly respected client is entering an exciting new phase following a recent restructure and the launch of its new strategy. To help deliver this, they’re seeking an experienced Director of Digital and Business Transformation to work closely with the CEO, leading large-scale digital and business transformation across the organisation.
This is a pivotal role, working closely with the CEO to deliver initiatives that will enhance organisational capability, optimise processes, and embed a culture of continuous improvement and customer service excellence.
You will take ownership of the Organisation’s digital transformation roadmap, ensuring alignment with strategic objectives and delivering measurable benefits. This includes establishing governance frameworks, managing risk, and overseeing IT operations to maintain resilience and compliance.
As a senior leader, you will inspire and manage a high-performing team, recruit key roles, and influence stakeholders at all levels to champion transformation across the organisation.
Key responsibilities
- Strategic leadership: Develop and deliver the digital transformation roadmap and business case aligned to organisational strategy.
- Governance and risk: Establish frameworks to track progress, manage risk, and ensure delivery to time, budget and quality.
- Operational oversight: Oversee IT operations, ensuring robust disaster recovery plans and compliance with Cyber Security and GDPR.
- Process optimisation: Recruit and lead a Process Improvement Manager to drive efficiency and embed continuous improvement.
- Stakeholder engagement: Act as the transformation champion, building buy-in through clear communication and collaboration.
- Financial stewardship: Manage budgets and procurement for digital and IT services, ensuring effective spend and value.
- Significant experience leading complex transformation programmes in a digital/IT context.
- Proven ability to influence at senior level and manage diverse stakeholder relationships.
- Expertise in project management methodologies (Agile, Scrum) and risk control.
- Strong financial management skills for capital projects and business cases.
- Ability to use data and analytics to inform strategic decisions.
- Excellent leadership, communication and organisational skills.
- You’ll play a critical role in shaping the future of an organisation that values collaboration, innovation and inclusivity.
- Join a purpose-led organisation making a genuine global impact
- A culture that values innovation, flexibility, inclusion and continuous improvement
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
A leading global membership and accreditation body is seeking an Accreditation Manager to join a close-knit team, supporting institutions worldwide on their journey to excellence. This is a unique opportunity to work independently, travel globally, and help shape the future of business education.
- Salary: Up to £40,000 per annum, depending on experience
- Employment type: Permanent
- Hours: Full-time, 35 hours per week
- Working arrangements: Hybrid (London)
- Start date: ASAP
About the Organisation
This respected membership and accreditation body has a team of 32 staff, renowned for its supportive culture and commitment to professional development. The organisation values cross-cultural understanding, collaboration, and a global outlook.
About the Role
As Accreditation Manager, you’ll focus primarily on the business graduates’ side of the organisation, representing the Accreditation team during assessment visits to business schools – mainly for BGA accreditation, with occasional support for other accreditations. You’ll plan and deliver all preparations for visits, maintain programme information, draft high-quality reports, and provide exceptional customer service to stakeholders.
Key Responsibilities
- Lead and support assessment visits to accredited and candidate business schools
- Plan, execute, and deliver all preparations for assessment visits
- Maintain accurate, up-to-date programme information online
- Draft detailed assessment visit reports for board consideration
- Respond promptly to stakeholder enquiries, ensuring excellent service
- Provide high-level administrative support for accreditation services
- Engage and support pipeline schools through the accreditation process
- Undertake other relevant tasks as required
Skills / Experience Required
- Significant experience in quality assurance within higher education
- Excellent written and verbal communication skills
- Ability to build strong relationships with senior stakeholders
- Cross-cultural awareness and a global mindset
- Strong organisational skills and ability to manage multiple priorities
- High emotional intelligence, diplomacy, and integrity
- Ability to work independently and as part of a distributed team
- Willingness to travel internationally (up to two weeks at a time)
- Understanding of data protection and handling sensitive information
To Apply
- If you’re ready to take the next step in your accreditation career and thrive in a hands-off, supportive environment, we’d love to hear from you.
- Please submit your CV and a brief cover letter outlining your suitability for the role.
Deadline
- Applications will be reviewed as received; please apply as soon as possible for immediate consideration.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Want to use your Raiser’s Edge skills in a supportive fundraising team where accuracy and data expertise genuinely make an impact?
We are looking for a Donor Data & Processing Assistant to join a busy fundraising team and ensure donations are processed accurately and donor records are maintained to the highest standard. This is a fantastic opportunity to play a key role in supporting income generation for a charity that makes a real difference.
Donor Data & Processing Assistant (Donation Processing / Raiser’s Edge)
Rate: £17.44 per hour
Contract: Temporary upto March
Hours: Part-time, 15–22.5 hours per week (flexible pattern)
Location: North London (hybrid – 1–2 days per week in the office)
Closing date: Ongoing – early applications encouraged
What you’ll be doing
- Process daily donations received online, by post or via third-party platforms.
- Complete batch entry, reconciliation and validation reports.
- Generate and issue acknowledgements, receipts and invoices.
- Maintain and update Gift Aid declarations; support quarterly Gift Aid claims.
- Keep donor records accurate and consistent in Raiser’s Edge.
- Perform routine data cleaning and validation tasks.
- Reconcile donation income with Finance and ensure direct debits are processed correctly.
- Follow GDPR, fundraising compliance and internal policies at all times.
- Strong, recent experience using Raiser’s Edge for data entry, donation processing or CRM administration.
- Proven experience in donation or income processing.
- Excellent attention to detail and a methodical approach.
- Confident IT skills, including intermediate Excel.
- Ability to prioritise work and manage deadlines independently.
- Clear and professional communication skills.
- Experience in a fundraising or charity environment.
- Knowledge of Gift Aid processes.
- Familiarity with financial reconciliation or liaising with Finance teams.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
ASAP start – until July 2026 | £20.47 per hour | Hybrid (40% office / 60% home)
Location: London
Are you a highly organised, systems-savvy professional with experience in project delivery and operations? We’re supporting a professional membership organisation to recruit a temporary Examinations Coordinator to join their team. This is a hands-on role combining operational delivery, systems development, stakeholder management, and line management of a small team.
What you’ll do
- Coordinate the delivery of cyclical professional examinations, occurring several times per year.
- Provide line management and development support for two team members.
- Lead on system improvements and management, including booking systems, CRM platforms, and workflow tools.
- Support strategic delivery, budgeting, and planning for examinations.
- Manage candidates requiring adjustments and coordinate assessment boards.
- Undertake audits, investigations, and data analysis projects to improve team processes.
- Maintain strong relationships with internal and external stakeholders to ensure smooth operations.
- Occasionally travel within the UK, including possible overnight stays and weekend support.
- Experience working with online systems and supporting system development (CRM, Zendesk or similar)
- Strong operational, project, and process improvement skills
- Excellent communication and stakeholder management skills
- Confident line manager of a small team
- Ability to work independently, manage competing priorities, and meet tight deadlines
- Attention to detail and a proactive, solutions-focused mindset
- Knowledge of assessments/exams or logistics of multi-centre events
- Previous line management experience
Contract Details
Start date: ASAP
Contract: Temporary until July 2026
Hours: Full-time
Pay: £20.47 per hour
Hybrid: 40% office / 60% home
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Location: London office with flexibility to work remotely
Salary: £33,044 per year, rising to £35,109 after 6 months and £37,174 after a further 6 months, plus excellent benefits
Closing date: 9am, Monday 26 January
Are you ready to inspire people to make a lasting impact? We’re looking for a Senior Legacy Development Officer to help shape and deliver creative campaigns that encourage gifts in wills and secure vital future income for our work.
This is an exciting opportunity to join a team that generates a significant proportion of our income. You’ll play a key role in planning and delivering legacy marketing campaigns across multiple channels, working closely with colleagues and external partners to engage supporters and grow pledges.
What you’ll do
- Lead on planning and delivering gifts in wills campaigns, including advertising, email and direct marketing, and engagement activities.
- Create project plans and briefs, ensuring all communications are on brand, accessible and values-driven.
- Monitor and evaluate campaign performance, using data insights to improve strategy and results.
- Manage relationships with suppliers and agencies, including free will service providers and fundraising organisations.
- Respond sensitively and efficiently to legacy enquiries from supporters and the public.
- Ensure compliance with fundraising regulations, GDPR and charity law.
What we’re looking for
- Confidence and ability to learn quickly, with experience in marketing campaigns (direct and email marketing essential).
- Strong organisational skills and the ability to manage multiple projects and budgets.
- Excellent written and verbal communication skills, with confidence to speak sensitively about gifts in wills.
- Ability to analyse data and report on campaign performance.
- Knowledge of fundraising codes, GDPR and safeguarding principles.
- Comfortable using technology and digital tools to deliver campaigns.
- Event management experience is desirable but not essential – training can be provided.
Additional information
- Occasional travel and overnight stays for events (TOIL available).
- Commitment to equality, diversity and inclusion is essential.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
This is a fantastic opportunity to join a purpose-led national charity as their Supporter Care Coordinator, supporting a vital Individual Giving programme at the heart of fundraising and supporter engagement.
This role would suit someone who enjoys building warm relationships, delivering excellent supporter care, and keeping things running smoothly behind the scenes, all while knowing their work truly makes a difference.
If you have previous experience in supporter care, fundraising administration, income processing or CRM systems - particularly within a membership, charity or non-profit setting, this could be the role for you!
Role: Supporter Care Coordinator
Organisation Type: Charity
Salary/Rate: £14.36 per hour
Working Arrangements: Full-time (37.5 hours per week)
Location: London (Hammersmith office-based)
Employment Type: Temporary position
Duration: 3 months
Closing Date: CVs are being reviewed on a rolling basis - early applications encouraged!
The Role:
As the Supporter Care Coordinator, you’ll play a central part in delivering outstanding supporter care and supporting Individual Giving activity, ensuring supporters feel valued, heard and appreciated at every touchpoint.
You’ll be the friendly first point of contact for supporters and will ensure donations are handled accurately and efficiently, acknowledgements are sent promptly, and CRM records are kept up to date. You’ll also support the delivery of fundraising appeals and collaborate across teams to improve processes and engagement.
Your responsibilities will include:
- Managing the appeals donation process, including opening post, batching cheques, recording donations on CRM, banking and acknowledgements
- Acting as the first point of contact for supporter enquiries via phone, email and post, responding in a warm, friendly and professional manner
- Supporting Individual Giving activities, including drafting copy, proofreading artwork, checking data and contributing to digital fundraising
- Leading on the thanking process, including drafting content and setting up mail merges for appeal thank-you letters
- Working closely with colleagues across the organisation during key fundraising periods
- Liaising with suppliers and managing equipment used for in-house donation processing
- Supporting ad hoc projects such as due diligence tasks, legacy and in-mem acknowledgements, and data reporting
- Being flexible to support fundraising events (e.g. London Marathon)
You’ll be someone who genuinely enjoys engaging with supporters and understands the importance of excellent customer service in fundraising. You’ll be organised, proactive and comfortable managing multiple tasks with accuracy and care.
You’ll bring:
- Experience using CRM and income processing systems within a charity environment
- Strong written and verbal communication skills
- The ability to work independently while thriving as part of a small, collaborative team
- A commitment to continuous learning and personal development
- A genuine belief in the mission, values and impact of the organisation
Be part of a national charity making a real difference to children’s lives
Join a supportive, values-led organisation with a strong, inclusive culture
Play a key role in shaping supporter experience and engagement
Interested?
CVs are being reviewed on a rolling basis - early applications are encouraged. Apply now to be part of a charity that truly puts supporters at the heart of everything.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Location: London (Hybrid – 1 day per week in the office, more if preferred)
Annual Leave: 29 days (rising to 32 after five years)
Make a difference where it matters most.
This is an exciting opportunity to lead high-value fundraising events and work closely with senior volunteers to generate vital income that supports life-changing work for children. You’ll join a passionate team dedicated to delivering exceptional experiences for supporters and driving innovation in the sector.
What you’ll do:
- Manage and deliver large-scale fundraising events and special projects to the highest standard
- Build and maintain strong relationships with senior volunteers, committees, and key stakeholders
- Secure sponsorship and maximise income through creative and strategic event planning
- Lead on specific projects and support the development of team members
- Negotiate with suppliers to ensure cost-effective outcomes
- Contribute to departmental strategy and budget delivery
- Extensive experience in event and project management, with a proven track record of success
- Strong ability to develop and maintain relationships with a wide range of stakeholders
- Excellent organisational skills and the ability to lead major projects to tight deadlines
- Creativity and innovation to grow event income and deliver outstanding experiences
- Confident communicator and negotiator, able to inspire and influence
- Experience managing budgets and achieving income targets
Why join us?
You’ll be part of a team that values collaboration, creativity, and impact. We offer a competitive salary, generous annual leave, and the flexibility to balance office and home working.
Equal Opportunities Statement:
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.