Accounting jobs

Hours: 4 days per week (30 hours) between 9.00am and 5.00pm

Clolsing date:  Tuesday 30th June at 11pm

Interview date: Friday 10th July

Salary: £48,000 p/a pro rata 

Contract: 1 year fixed term (covering a maternity leave position)

The Southmead Project is an equal opportunities employer providing free specialist counselling and support for survivors of abuse across Bristol and surrounding areas. Our recruitment is done in line with safer recruitment practices. We welcome people of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We value the differences between people and affirm each person as an individual.

We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage a supported, well-rounded and enriched practice:

• Paid supervision for 1.5 hours per month, with an external supervisor of that person’s choice

• Line management for 1 hour per month

• Training budget of £500 per year to spend on relevant training of that person’s choice

• Employer pension contribution of 5%

• Generous annual leave allowance and paid sick leave

• Cycle to work scheme

• Optional private counselling for up to 12 sessions per year with an external counsellor of that person’s choice

Therapeutic Management

• To manage and support a staff team, including the Head of Active Recovery, a Counselling Lead, Nexus Counselling Manager, a Family Support Group Facilitator, and administrators.

• To oversee all of the charity’s therapeutic services and ensure that efficient and high-quality services are delivered.

• To be the charity’s Designated Safeguarding Lead to respond effectively and efficiently to safeguarding concerns.

• To ensure staff are sufficiently trained in adult and child safeguarding and that training records are kept up-to-date.

• To oversee the charity’s pre-trial therapy processes and be a point of contact for the police.

• To develop and improve the charity’s therapeutic services, including any expansion of the services.

• To manage therapeutic recruitment, inductions and training.

• To hold monthly staff meetings and service team meetings when needed.

• To oversee the individual and group supervision arrangements and reporting for all staff. 

• To manage and have overall responsibility for the ongoing use of an online Case Management System, ensuring that data is inputted accurately for reporting purposes.

• To support the charity’s quality assurance and development of its services through monitoring  and responding to client feedback and outcomes data.

• To develop the charity’s survivor voice work and ensure that the charity’s services are informed by survivors and their lived experience. 

• To manage any complaints raised by clients. 

Leadership

• To work collaboratively as part of a Leadership Team to make decisions and resolve issues affecting the day-to-day running of the charity and management of its staff team.

• To strategically plan and develop the therapeutic services of the charity.

• To develop relationships with partner agencies and professionals to raise awareness of our therapeutic services and strengthen our work.

• To build and maintain a positive working relationship with the Board of Trustees.

• To attend and contribute to trustee meetings and trustee working group meetings, reporting on the therapeutic services and any clinical matters arising. 

• To assist in promoting the charity by attending all relevant meetings directly connected with your work.

• To undertake any other duties appropriate to the needs of the charity.

Client Work

• To provide one-to-one counselling for survivors of abuse of all genders, both online / by phone and face-to-face, with a caseload of approximately 4 clients. 

• To maintain confidential and accurate counselling notes of all sessions.

• To attend monthly one-to-one clinical supervision with a supervisor approved by the Southmead Project. (Supervision is a requirement of this charity as members of the British Association of Counselling and Psychotherapy).

• To attend monthly one-to-one line management meetings.

• To work to the British Association of Counselling and Psychotherapy ethical guidelines.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

• All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check.

Please see attached job description for full details. 

ABOUT GROWTH

GrowTH is a Christian charity in Tower Hamlets, working with local churches to house and empower people experiencing homelessness to start a new life. Through shelter, advocacy, and supported housing, we create environments where people are welcomed, listened to, and supported as part of a community. Our aim is not only to meet immediate needs, but to help each person rediscover their self-worth, unlock their potential, and encounter the transforming love of Jesus.

SUMMARY OF SUPPORT & HOUSING MANAGER

The Support & Housing Manager is a management role responsible for leading frontline staff, overseeing the quality of frontline support, and ensuring GrowTH’s Housing Project and wider support work operate safely, effectively, and in alignment with GrowTH’s purpose: enabling people experiencing homelessness to receive an excellent quality of holistic support in the practical, emotional, and social areas of their lives – as well as to encounter Jesus and experience genuine life transformation.

The role ensures that services not only function well operationally, but consistently deliver on GrowTH’s mission, promise to people, and values – supporting individuals to move from crisis towards stability, community, and restored identity.

ABOUT FRONTLINE SERVICES

GrowTH’s Frontline Services are:

1. Night Shelter (church based, rotating model)

2. Housing Project

GrowTH’s Frontline Staff currently are:

1. Night Shelter Advocate Workers (x2)

2. Housing Worker (x1)

As GrowTH develops its new Hub model, the Support & Housing Manager will play a key role in ensuring that the Night Shelter, Housing Project, and wider support functions operate as part of one joined-up pathway. Through effective management of frontline staff, the role will help create a culture in which staff are developed in their roles, work closely together, share insight appropriately, collaborate around complex cases, and ensure that guests and residents experience consistent support as they move between different parts of GrowTH’s work.

 RESPONSIBILITIES

1. Operational Oversight of Frontline Services

The S&HM will oversee the quality and consistency of support delivered across GrowTH’s frontline services, including support provided to Night Shelter guests through the Advocate Workers, while holding direct management responsibility for the effective running of the Housing Project.

1. The S&HM ensures frontline services consistently embody GrowTH’s promise by creating an environment where individuals are welcomed with dignity, experience belonging, are supported to move forward, and have opportunities to explore the Christian faith.

2. Managing the effective running of Frontline Services through monitoring the quality and consistency of support delivered by staff using the following: Line Management reports (monthly); statistics; casework files; support plans; move on plans; resettlement processes and regular calls to referral agencies and churches to gather feedback on GrowTH staff.

3. Manage and support frontline staff in resolving operational issues and practical service delivery challenges.

4. Holding a small, focused frontline caseload, alongside their wider management responsibilities. This will include direct casework with a limited number of guests and residents, particularly within the Housing Project, where additional management input, continuity of support, or more complex casework is required. The S&HM will also work alongside frontline staff on complex cases, support plans, move-on planning, key meetings, and periods of increased frontline need, modelling high-quality, relational, well-recorded and appropriately boundaried support. This casework involvement should also be used to model good practice, strengthen casework quality, and support the development of frontline staff in their roles.

5. Manage and support frontline staff to improve the quality and effectiveness of guest and resident move-on by:

o Monitoring referral levels into services

o Monitoring move-on pathways and move-on discussions

o Assist frontline staff in identifying system blockages (e.g. move-on, referrals) and facilitating solutions to unblock them.

6. Ensuring consistency and clarity in how frontline services operate

7. Ensure GrowTH accommodation is safe, well maintained, and compliant with all relevant requirements.

8. Ensuring appropriate boundaries and expectations are maintained

2. Overall Management and Oversight of the Housing Project

The Support & Housing Manager will hold overall responsibility for the safe, effective, and mission-aligned running of GrowTH’s Housing Project, which currently provides accommodation for 16 residents. Working closely with the Housing Worker, the S&HM will ensure that the project provides stable, affordable, well-managed accommodation alongside clear, tailored support that helps residents move towards independence, community, and long-term housing stability. Responsibilities include:

1. Providing overall day-to-day leadership and management of the Housing Project, ensuring it operates safely, consistently, and in line with GrowTH’s values, policies, and purpose.

2. Supporting and overseeing the Housing Worker in their work with residents, ensuring support plans, risk assessments, case records, move-on plans, and resident engagement are of a high standard.

3. Ensuring residents are welcomed, treated with dignity, and supported to make progress in practical, emotional, social, and spiritual areas of life.

4. Overseeing referrals into the Housing Project, including suitability discussions with the shelter/support team, referral partners, and prospective residents.

5. Ensuring that residents are appropriately inducted into the project, understand the expectations of their licence agreement, and are supported to sustain their placement well.

6. Monitoring rent, licence fee, service charge, arrears, and housing-related financial processes in liaison with the relevant administrative/finance staff, ensuring that residents are supported to keep payments up to date and that financial issues are addressed promptly.

7. Ensuring Housing Project properties are safe, well maintained, appropriately furnished, and compliant with relevant health and safety, fire safety, gas, electrical, and housing requirements.

8. Managing day-to-day operational relationships with key housing stakeholders, including landlords, housing associations, contractors, maintenance providers, and other relevant agencies, particularly in relation to repairs, lettings, inspections, safety checks, rent/service charge issues, property standards, and resident sustainment.

9. Ensuring that Housing Project policies, procedures, house expectations, and resident agreements are clear, up to date, implemented consistently, and reflect actual practice.

10. Overseeing resident support, including budgeting, benefits, employment, training, life skills, wellbeing, relationships, community engagement, and preparation for independent living.

11. Ensuring appropriate boundaries, accountability, and standards of behaviour are maintained within the Housing Project, responding to concerns, complaints, safeguarding issues, and breaches of expectations in line with GrowTH procedures.

12. Managing move-on planning for Housing Project residents, ensuring residents are supported to prepare for suitable accommodation and that links are developed with appropriate move-on providers and pathways.

13. Working with the Director to review and develop the Housing Project, identifying strengths, gaps, risks, opportunities for improvement, and future development needs.

3. Staff Leadership, Performance, and Development

Ensure frontline staff are supported, effective, and accountable. Responsibilities include:

1. Line management of frontline staff

2. Performance management and addressing challenges in service delivery

3. The S&HM will model and cultivate GrowTH’s values within the team, ensuring that staff:

a. Demonstrate compassion and consistency in their work

b. Follow through on commitments to guests and partners

c. Take responsibility for delivering high-quality support

d. Work collaboratively as part of a unified team

4. Supporting staff in decision-making, particularly with complex or challenging cases.

5. Ensuring staff receive appropriate training and development

6. Building a healthy, collaborative, and mission-focused team culture

4. Faith 

As part of a Christian organisation, the Support & Housing Manager will:

1. Contribute to maintaining a Christ-centred culture across frontline services

2. Support staff to create environments of Christian community, care, and hospitality

3. Ensure accessible opportunities for guests to explore the Christian faith

4. Encourage staff to integrate GrowTH’s Christian ethos into their work in a way that is authentic and non-coercive

5. Other responsibilities

These include:

1. Being an active member of GrowTH’s Senior Management Team

2. Ensuring that safeguarding is embedded across all frontline services.

3. Participating in complaint resolution where appropriate

4. Escalating issues where necessary in line with organisational procedures

5. Ensuring frontline service procedures reflect actual practice on the ground

6. Supporting development of operational processes (e.g. referral pathways, service flow)

7. Occasionally representing GrowTH in external conversations where appropriate

At London City Mission we are passionate about sharing the love of God and the good news of Jesus Christ with the least reached in London, and to do this in partnership with churches. 

Bridge House is a new Christian community-based homelessness prevention project that bridges the gap between being at risk of eviction and long-term stable housing.It works, particularly with men from displaced backgrounds providing short-term accommodation and holistic support in partnership with local churches for up to 10 men who are at risk of homelessness.

Through practical, emotional,spiritual, and community-based support, Bridge House helps residents build stability and transition successfully into independent living and integrate into life in the UK. 

We are looking for a full-time Project Leader to lead this exciting new ministry at Bridge House. 

About You: 

• You are passionate about working with marginalised people and providing the support required to enable genuine lifestyle change. 

• You are passionate about partnership with Churches and sharing the love of Jesus with all those we work with. 

• You have excellent communication and interpersonal skills, whilst being able to work on your own initiative, think creatively and act with the utmost integrity. 

About the Role: 

Project Leader – Bridge House 

• You will work as part of a mission team toconfidentlylead and developBridge Housesupportedhousingproject. 

• You will manage the Bridge House support team to develop individual client led support plans for each resident and in providing one to one support for those individuals, always maintaining a high standard of care while also taking on a caseload of residents to support yourself. 

• You will maintain an atmosphere where positive change and growth is encouraged and a place where tenants can take positive steps that will enable them to move on and lead independent and responsible lives. 

• You will share the love of Christ and take opportunities for sharing the gospel with the guests 

• You will assess prospective residents’ suitability to the project. 

Salary:  £37,720 plus benefits 

Location: Bridge House, London Bridge 

WorkingHours:Full-time (40 hours inclusive of lunch breaks) 

Contract: Fixed-Term - 24 months

There is an occupational requirement that the person appointed be an evangelical Christian. 

We welcome applications from people of all backgrounds. We recognise that men are currently underrepresented within this ministryproject and, as part of our commitment to building a diverse team, we particularly encourage applications from men. Appointments will be made on merit. 

Closing date for applications: Thursday 13th August 2026 at 12noon 

TO APPLY

Please take care to read the guidance notes on the application form before completing.

Interviews will be held on Monday 24th August 2026.

Job Purpose

Sequence ME & Long Covid is one of the most ambitious whole-genome sequencing studies ever undertaken into ME and Long Covid, co-led by Action for ME. Building on the success of DecodeME, this proposed £20 million study will use large-scale, long-read whole-genome sequencing to analyse the entire genetic code of 9,000 people with ME and 9,000 people with Long Covid - making it the world's largest 'long-read' whole-genome sequencing study of any disease.

Current funding supports project mobilisation, partnership development, and the development of the Long Covid arm of the study, including agreeing case definitions and gathering expressions of interest from people with Long Covid. Phase 2 has recently been confirmed, backed by £4.75m from the UK government and a further £174,414 from the WE&ME Foundation, and will focus on sequencing 6,000 ME/CFS samples previously collected through DecodeME using Oxford Nanopore's long-read sequencing technology, running alongside Phase 1.

You will play a pivotal role supporting the Sequence ME & Long Covid project in several different ways. Working closely with the project's management team and other team members, you will help ensure the smooth day-to-day running of this landmark study, providing administrative support to the various people and partners involved in delivering it.

As a self-starter, you will manage a range of tasks including meeting scheduling, taking meeting minutes, preparing governance documents, event administration, and broader project support - no two days will be the same.

You will need to maintain a high level of confidentiality at all times, particularly when supporting governance meetings and handling sensitive project documentation.

As a team player, you will provide comprehensive, confidential and organised administrative support, developing a deep understanding of the project and building strong, effective working relationships with colleagues, researchers and external partners.

Remote working at home can be challenging for some and works incredibly well for others. You will need to be able to work independently, use your own initiative, and remain proactive in maintaining good levels of communication with colleagues.

Key Duties

• Help monitor inboxes and respond to routine project enquiries in a timely and sensitive manner, escalating more complex matters as appropriate
• Assist the project's management team and other team members with meeting scheduling and diary coordination
• Take accurate minutes at project, management and other project-related meetings, and follow up and track resulting actions to completion
• Prepare, format and proof-read governance documents and papers
• Maintain and update project databases including the Teams channel, ensuring documents are saved correctly, other management information/recording systems to ensure accurate and timely record-keeping. Help with the tracking of expressions of interest from potential study participants.
• Provide administrative support for project events - from planning and logistics through to on-the-day support
• Help prepare presentations, slide decks and briefing materials for internal meetings, funders, partners and participant-facing communications
• Support the drafting, formatting and coordination of project communications, such as updates for partners, funders or the wider ME and Long Covid community
• Support coordination between internal teams and external partners, including research and funding partners
• Maintain project files and documentation in line with agreed communication operating procedures with internal and external partners ensuring information is well organised, up to date and easy for the team to access
• Maintain confidentiality at all times and in line with relevant policies and procedures, ensuring compliance with GDPR and that all data consent processes have been followed in relation to data protection
• Positively promote the work of the Sequence ME & Long Covid project and Action for ME at all times
• Undertake any other reasonable activity in line with the responsibilities of the post, as requested by the CEO, Business Development & Partnerships Manager, Senior Research Manager or the project's Management Team

Person Specification

Essential skills and experience

• Organisational skills - Highly organised with the ability to manage multiple tasks across a fast-moving research project, with attention to detail and accuracy maintained under pressure
• Communication - Excellent verbal and written communication skills, with the ability to interact effectively with diverse audiences including researchers, funders and people affected by ME and Long Covid
• IT literacy - Proficient with common office software, including Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint), and able to quickly learn relevant project management, database or communications systems as needed
• Problem-solving - A creative and solution-focused mindset to address challenges and find innovative ways to improve processes
• Adaptability - Capable of managing changing priorities, working flexibly, and adapting to the needs of a fast-paced, ambitious research programme
• Initiative - A proactive approach, with the ability to work independently and take initiative, while also following clear instructions when given
• Teamwork - A collaborative team player with a proven ability to work effectively as part of a team, including a remote-working team spanning multiple partners and stakeholders
• Interest in the sector - A genuine interest in health research, the Third Sector, and a desire to take action to improve the lives of people with ME and Long Covid
• Experience - Demonstrable ability to be an effective administrator, ideally within a charity, research, or project environment. Experience supporting governance processes, events, or communications would be an advantage but is not essential

Desirable skills and experience

• Experience providing administrative support for scientific or research-related projects
• Experience writing and communicating with non-specialist or general audiences

The Southmead Project is seeking an experienced and motivated Fundraiser to support the charity’s long-term financial sustainability.

The postholder will identify, research and secure funding from trusts, foundations, charitable bodies, statutory funders and other appropriate sources. They will lead on developing high-quality, persuasive funding applications and reports that clearly communicate the impact of the Southmead Project’s work and the needs of the people it supports.

Working closely with the CEO, Head of Finance and trustees, the Fundraiser will develop and deliver an annual fundraising plan, maintain a strong funding pipeline, and support the organisation to diversify its income. The role will require excellent writing, research, relationship-building and organisational skills, alongside a strong commitment to the charity’s values and mission.

• Develop an annual fundraising plan, alongside the Head of Finance and CEO.

• Carry out ongoing prospect research to identify new sources of funding from trusts, foundations, charitable bodies, statutory funders and other appropriate sources.

• Maintain a fundraising pipeline, ensuring that opportunities, deadlines, applications and reporting requirements are monitored effectively.

• Build and maintain a database of prospective and current funders, including key contacts, deadlines, funding priorities and application requirements.

• Monitor relevant local, regional and national funding opportunities, including being a sponsored charity at community events.

• Produce funding applications for trusts, charities, foundations and statutory bodies as an ongoing part of the charity’s income generation.

• Analyse data and feedback collected through outcomes processes for report writing.

• Build and maintain positive relationships with funders, partners and relevant stakeholders, including the corporate sector as part of the charity’s income diversification strategy.

• Attend monthly meetings with the Senior Leadership Team and trustee meetings as required.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

• To follow the Southmead Project policies, procedures and professional code of conduct as outlined in the Team Handbook.

• All members of staff, paid and unpaid, are required to undergo the   enhanced level of Disclosure and Barring Service check.

Please see job description for full details.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We  provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The Deputy Fitness Centre Manager is a role that is largely based on site (80:20 split) and the post holder will work a minimum of 14 hours per week at front of house, leading delivery. Shift patterns and start times will be dependent on the needs of the business. This will mean occasions when late, early and weekend work will be required. Shift location will vary between our sites. Provided staffing needs are met, the role holder will be able to work from home one day per week

The Deputy Fitness Centre Manager is responsible for the operational management of TeamUCLGyms, ensuring all members have an excellent user experience across all sites. They have oversight of operational procedures, ensuring best practice and adherence to health and safety standards. They will lead from the front, ensuring fitness programming, exercise classes and personal training are of an exceptional standard. We pride ourselves on our inclusivity, and our ability to cater to all experience level and this role will help create an environment that is welcoming for all our site users.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The Deputy Fitness Centre Manager is a role that is largely based on site (80:20 split) and the post holder will work a minimum of 14 hours per week at front of house, leading delivery. Shift patterns and start times will be dependent on the needs of the business. This will mean occasions when late, early and weekend work will be required. Shift location will vary between our sites. Provided staffing needs are met, the role holder will be able to work from home one day per week. They will utilise customer feedback and insight on our target market, to optimise our service.

The Deputy Fitness Centre Manager is responsible for maximising the number of students using TeamUCL Gyms and ensuring all members have an excellent user experience. They have oversight for the holistic member journey including promotion, joining, induction and retention. Ensuring both the digital and in-person experience exceeds member expectations. They will have autonomy to be agile and responsive to member needs, adapting the customer journey to the changing needs.

Job title: Partnerships Manager

Responsible to: Director of Delivery, Innovation & quality (MindCHWF) & Senior Operations Manager (Turning Point)

Hours: 37.5 hours per week - Full-time

Salary: Starting salary is £ £46,448.13 PA at full time equivalent (P04-SP41) with scope to increase to £49,612.14 (P04-SP44)

Contract type: 31 March 2027 (with potential for extension)

Location: [102-110 Mare Street, Hackney] with working across locations in City & Hackney

Mind in the City, Hackney and Waltham Forest, working in partnership with Turning Point and Antidote, provide the City and Hackney Integrated Recovery Service (Substance Use).  The service is based in each of City and Hackney’s neighbourhoods in order to be accessible, local and inclusive.  A full integrated service will contribute to recovery, social inclusion and improving the quality of life of all our service users in the City of London and Hackney borough. A full integrated service, shaped by the community needs and voices of service users, carers, families, communities, all staff and volunteers will contribute to recovery, social inclusion and improving the quality of life of all our service users in the City of London and Hackney borough.

The service has three elements: Out There, Everywhere- specialist outreach, in reach and engagement, Building Blocks- low, medium and hi intensity support pathways, and Get Connected- building on our local, individual, and shared assets to provide recovery capital and peer support.

This role will connect the staff teams and service users to wellbeing opportunities within the local community. The role will promote the City & Hackney Recovery Service within the local community through events, social media and local community engagement. They will identify the needs of the client group and provide adequate support.

This role will lead on management of subcontractors, coordinate quarterly contract monitoring and build partnerships including commissioners, GPs, politicians, and other stakeholders to increase collaborative and effective service in City and Hackney’s neighbourhoods. The role will also lead to support MindCHWF’s policies and delivery in the blended service in order to provide efficient and high-quality service.

Job Role:

1. Nurture external partnerships across specific areas and being responsible for overseeing and ensuring all appropriate pathways are in place and reviewed

2. Maintain and enhance appropriate key relationships with statutory and VCS partners who co-locate/joint work with or refer into the service

3. Lead on expanding the partnership network on an ongoing basis by identifying opportunities to streamline delivery and maximise joint working

4. Work as part of the service-wide team developing recovery treatment services that are truly connected to the community

5. Lead on development and management of a broad range of internal and external partnerships including but not limited to, homelessness prevention, outreach, community development and engagement, peer mentoring

6. Take a lead role in supporting the teams to improve and adapt to changing demands

7. Promote and raise the profile of the service and partners across the boroughs

8. Establish and review joint-working protocols to deliver joined up and effective support, using a population health perspective, reflecting the service’s aims

9. Oversee the innovation fund, establishing processes and protocols to set it up and the ongoing governance of the fund

10. Lead on management of all service sub-contractors – including liaison and cascade of information back and forth between the service, co-ordinate quarterly (and ad hoc) contract monitoring (manage KPI’s, staffing, service support etc.).

11. Develop and manage a Partnership Board that meets quarterly comprising Mind, London Friend and NHS Homerton (and any other organisations we begin sub-contracting to).

12. Generate and maintain/oversee SharePoint folders for all key stakeholders – including contact info, management details, premises and any joint working agreement paperwork.

13. Maintain and overarching Stakeholder contact list in Excel to be stored on SharePoint, update and amend as necessary over time.

14. Maintain and update the service satellite spreadsheet (including internal and external satellites).

15. Attend relevant CDP’s to represent the service and cover for colleagues at CDP’s as and when required.

16. Be the main link for partners/stakeholders when they are looking to initiate some joint working enterprise or have feedback or concerns to raise with the service.

17. To lead on organising stakeholder events and community events.

18. To establish and continue building a wide network of contacts for the service within as many professions as possible within CoL and Hackney.

19. To branch the service out more into the night-time economy of the borough, in terms of awareness, literature/posters and training where relevant.

20. Support the Training and Practice Lead to offer and deliver more training to external partners.

21. Run regular feedback sessions and surveys of partners to elicit feedback from the service and gather intelligence on what training and support they would like from our service. Share this information/intelligence regularly with the service at MGM’s.

22. To maintain and bolster 12-step and other mutual aid groups in the service, be the main liaison for these contacts and establish a SMART recovery Group to complement our existing mutual aid arrangements.

23. Lead on changes to the service website, review this site and consider how we could optimise promoting the service this way.

24. Lead on liaison with TP External Affairs and Marketing teams. Create and manage a service promotion plan.

25. Lead on negotiating, writing, collating and storing all MOU’s, RA’s ISA’s and all other written agreements with partner agencies relating to co-location and joint working.

26. Manage the service’s digital footprint including google reviews, and control or delegate the management of the service’s social media channels to boost our digital engagement with the local community.

27. Create a regular C&H Recovery Service newsletter to share with partners and stakeholders.

28. Engage with local media and politicians where appropriate to promote the service and position the service effectively politically within the borough.

29. Oversee the work we do with commissioners and public health teams on the PH Van and Hot Spot Activity including attending meetings relating to these with the council. Ensure a rota and staffing is organised for these outreach exercises months in advance.

30. Continue to manage the contracts and joint-working agreements with the GPSC scheme and our separate GP alcohol satellites with a view to setting up at least two more GP satellites in the borough.

31. Organise regular forums and training sessions with GP’s in the borough.

32. To field any complaints coming from GP’s and other key stakeholders.

General

· To comply with, promote, and contribute to the writing and development of Mind in the City, Hackney and Waltham Forest's values and with all organisational systems, policies and procedures

· To work with colleagues and partners within the service to provide a seamless service

· In accordance with the Health and Safety at Work Act 1974, to take responsibility for your own health and safety at work and that of any staff, service users or visitors you are working with, and to report any risks or potential hazards to the Health and Safety Representative

· To keep records and statistics for dissemination to effectively monitor the service, ensuring that all files and information are kept in accordance with Mind in the City, Hackney and Waltham Forest's policies on confidentiality and data protection

· To be administratively self-supporting

· To liaise with other Mind CHWF projects and staff from partner agencies and external stakeholders to facilitate and maintain effective links

· To attend and participate in staff meetings, contributing to discussions and giving reports if needed

· To attend supervision, appraisal meetings, and appropriate internal and external training courses as approved by your line manager

· To attend Mind in the City, Hackney and Waltham Forest staff away days

· To undertake any other tasks and duties commensurate with the post as directed by your manager, or any other senior manager in Mind in the City, Hackney and Waltham Forest

Person Specification

The following criteria will be used when assessing candidates. Criteria marked (E) are Essential and (D) are Desirable.

Values and Behaviours

· A passion and commitment to supporting good health for individuals and communities (E)

· A valuing of coproduction (E)

· Effective verbal and written communications that can be modified to different stakeholders (E)

· Collaborative team working skills (E)

· Proven negotiating and networking skills with an ability to establish new working partnerships (E)

· Adaptable and resilient to work in a changing and challenging environment (E)

· Ability to deliver against agreed goals, targets and outcomes (E)

· Ability to translate strategy into tangible action to enhance service KPI performance (E)

· Resilient and reflective (E)

· Ability to work under pressure and meet both service and central services deadlines (E)

· Able to work in a changing and sometimes challenging environment (E)

· Excellent report writing skills (E)

· Excellent organisational abilities, able to manage a complex workload of multiple priorities (E)

Knowledge & Experience

· Proven ability to establish new partnerships and collaboration with agencies, with enhanced negotiating skills (E)

· Significant Management experience of leading throughout challenge and change (E)

· Track record of developing innovative approaches to community-based collaboration and joint-working strategies (E)

· An understanding and interest in community development and peer support approaches (E)

· Proven knowledge of substance misuse (D)

· Experience of community-based interventions/collaboration / partnership making (E)

· Resilient and reflective (E)

· Ability to work under pressure and meet both service and central services deadlines (E)

Skills & abilities

· Strong collaborative leadership skills (E)

· Coaching skills to achieve successful outcomes (D)

· Proven experience in leading teams with an ability to improve and adapt to changing demands (E)

· Ability to prepare and manage the services Business Continuity Plans (D)

· Experience of Microsoft Office suite, Excel and Database systems (E)

· Experience of performance monitoring at a high level (E)

· Good communication skills and professional role model with staff and partners at all levels (E)

Qualifications

Essential

· Fluent written and spoken English with appropriate literacy and numeracy skills. (E)

Desirable

· Relevant qualification in health, social care, substance use, mental health, psychology, counselling, social work, or a related field, or equivalent experience. (D)

Disclosure and Barring Service (DBS)

· Enhanced check required.

Location: Bristol office, hybrid (minimum two days a week in the office)

Salary: £38,456 per year (Band F)

Job Type: Full-time (37.5 hours a week), fixed term for 12 months with the possibility of extension

The role:

Every year CSE's advice service helps thousands of people to cut their energy bills, improve their homes and stay warm. Thousands more struggle with cold homes and unaffordable bills without ever knowing that free, expert advice is available. This role exists to change that.

As Marketing Manager, you will grow awareness of, and referrals to, CSE's energy advice services across both B2B and B2C audiences. You will build relationships with the professionals and community organisations best placed to refer people to us and develop campaigns that reach householders directly.

You will own a sustained marketing plan, produce high-quality materials and measure your impact. Reporting to the Head of Communications, you will work closely with colleagues across Communications and our Household Energy Services team. It is a creative, fast-moving environment where good ideas get acted on.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Develop and maintain a sustained, practical marketing plan for CSE's advice services, covering referrer engagement (B2B) and direct-to-public activity (B2C).
• Work with Household Energy Services project managers to set clear objectives and targets, and report on performance.
• Research and map the professional referrer landscape, identifying the right intermediaries for each project area.
• Build and maintain a segmented referrer database and lead a proactive outreach programme, re-engaging lapsed partners.
• Develop messaging and materials that help referrers understand our advice services and promote them confidently to their clients.
• Deliver public-facing campaigns across print, community and digital channels, including activity reaching people who are digitally excluded.
• Work with the Digital Communications Manager on project-specific digital activity, including Google Ads, website content and email campaigns.
• Produce print-ready materials independently in Canva or Adobe Creative Suite, in line with CSE's brand and co-branding guidelines.
• Own marketing measurement for the advice services, using data to inform decisions and make the case for investment.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

About you:

Essential attributes for this role include:

• Three to five years' experience in a marketing role, with responsibility for planning and delivering campaigns or marketing programmes.
• Experience of marketing to two distinct audiences: professional intermediaries (B2B) and members of the public (B2C).
• Experience of building and managing relationships with external organisations or referral networks.
• Experience of producing print-ready materials independently in Canva and/or Adobe Creative Suite, working to brand and style guidelines.
• A strong communicator, able to turn complex information into clear, accessible content for non-specialist audiences.
• Analytical – able to interpret data, identify what is working and make evidence-based recommendations.
• Organised and self-directed, able to manage a varied workload across projects with minimal supervision.
• Able to manage a marketing budget, track spend and demonstrate value for money.
• Proactive and self-motivated, with genuine empathy for CSE's mission and the communities we support.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

Benefits:

CSE offer a range of other benefits including:

• You will be entitled to 25 days' paid holiday (plus statutory holidays)
• Company pension scheme with 8% employer and 6% employee contributions
• Subsidised bike purchase and Tech Scheme
• Life Assurance
• Health Cash plan
• Retail discounts
• Discounted breakdown cover and many more.
• We will pay fees and expenses on relevant training courses.
• We are flexible with working hours and will discuss this openly if you are invited to interview.

How to apply

To apply, please download and complete the application form available from our website and send it to our Jobs email address (found in candidate pack). Your application should demonstrate your suitability against the criteria in the person specification and job description. CVs and supporting letters will not be considered.