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Are you our next Trusts Fundraising Officer?
If you have a talent for story telling, are looking for a role where your words can make a lasting impact and are passionate about giving vulnerable young people life changing opportunities, then this is the job for you. We’re seeking a talented individual who can tell our story and help secure vital funding from trusts and grant-makers.
Trusts and other grant-makers are an important source of funding for our charity. As we look ahead, we’re expanding our Trusts fundraising portfolio to meet the growing needs of our programmes. This is where you come in.
As our Trusts Fundraising Officer, you’ll be an inspiring storyteller whose enthusiasm for our work shines through in your writing. You’ll play a key role in researching new funders, crafting compelling funding applications and keeping our supporters engaged with our work. Your work will involve developing case studies and gathering evidence to show the need for our services. This will help secure sustainable funding. You’ll be supported by our experienced Trusts Fundraising Manager to build lasting relationships with funders. Together, you’ll keep them engaged and informed about the positive impact they’re making on the young people we support.
The Trusts Fundraising Officer must be self-motivated, well organised, able to multi-task, have good administration skills and understand the “power of the outdoors”. Paid or voluntary experience in a fundraising environment is essential. This is a great opportunity for somebody looking to take the next step in their career, with plenty of scope to develop your skills and experience within a supportive team. Whilst the role is home-based you must live in the South West to ensure easy access for in-person meetings.
The Charity
At the Youth Adventure Trust, we use outdoor adventure to empower vulnerable young people from Swindon, Wiltshire and Somerset to fulfil their potential and lead positive lives in the future. We work with them to build resilience, develop confidence and learn skills that will last a lifetime, helping them to face the challenges in their lives. Dedicated support, guidance and mentoring from our staff and volunteers ensures young people receive the maximum benefit from our long-term intervention. Our aim is to make a lasting improvement to the lives of vulnerable young people. All our services are provided completely free of charge to the young people who are nominated by schools and other youth organisations to take part.
We’re proud to offer our programmes completely free of charge to participants which means the fundraising team is crucial. With ambitious plans to help more young people over the coming years, our Events Fundraising Officer role is an exciting opportunity to make a real difference. You’ll be well-supported as part of a small fundraising team with a big heart, with plenty of opportunities to visit our programmes and see the tangible impact of your work.
What We’re Looking For:
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Outstanding communication skills – You can write clearly, persuasively and passionately. You’re confident speaking to others about the charity’s work.
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Writing experience – You have experience writing successful funding applications, proposals, or compelling articles, ideally but not necessarily with a fundraising focus
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Fundraising experience - You may not have written a grant application before but you should have some paid or voluntary experience in a fundraising capacity.
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Attention to detail – You take pride in your work, have a good eye for detail and a thorough approach.
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Creativity - able to put together eye-catching proposals, impact graphics and social media posts.
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Self-motivation and organisation – You’re able to manage your own time and prioritise effectively.
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Passion for the outdoors and youth development – You understand the importance of giving vulnerable young people outdoor experiences and are willing to put on your waterproofs and join in on our activities and camps to witness first-hand the difference the Youth Adventure Trust makes.
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Willingness to learn - if you think you have what it takes but don’t have lots of experience as a Trusts Fundraiser, this role comes with plenty of scope to develop your writing skills and gain experience within a supportive team environment.
Safer Recruitment
The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and requires all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
We use outdoor adventure and one-to-one support to empower young people to fulfil their potential and lead positive lives in the future.
The client requests no contact from agencies or media sales.
Legacy Case Officer
Salary: £30,255 - £37,732 per annum
Location: Remote (with occasional travel to Downton, Salisbury, SP5 3RB and other UK locations as needed)
Hours: Full time, 35 hours per week
Contract: Permanent
We have an exciting opportunity for a Legacy Case Officer to join our Legacy team at Help for Heroes. You’ll be playing a vital role in our legacy fundraising, taking responsibility for a wide variety of legacy cases, and ensuring we receive funds to support veterans and their families to live well after service.
Please see below for more information on what just might be your future role.
About the Role
Legacies are key to our work at Help for Heroes. It is thanks to our generous supporters that we can continue providing practical help and hope to veterans and families across the UK. We wouldn’t be able to continue without them.
The Legacy Case Officer is key in ensuring we will receive these gifts. The role has responsibility for almost half of our legacy income, covering a significant number of non-contentious residuary, specific and life interest cases.
It involves a high degree of autonomy as you will help protect the charity’s income and reputation through sensitive case management, and acting within the limits delegated. You will be supported throughout by your colleagues and manager, with additional learning & development available.
This role is remote to ensure we can recruit the best candidate, but with an expectation to be able to travel occasionally to our Head Office or London for meetings
About You
You have first-hand experience of dealing in legacy administration, capable of dealing with a variety of charitable gifts and matters. It is not essential to have knowledge of resolving contentious cases, but you are able to identify which may require additional support.
You will be experienced in Charity Legacy Administration with a ILM qualification (CiCLA or Diploma) or relevant experience from the charity or legal sector.
As an individual:
- You are confident and able to work autonomously
- You are empathetic and sensitive when helping bereaved families
- You have strong attention to detail
- You are great at prioritisation and time management
- And you are passionate about legacy fundraising
You are also willing and able to travel as required for meetings, training or other, including to Downton (SP5 3RB) or London, with occasional travel to other UK locations. You are welcome to ask for further information during the interview stage.
You are also comfortable staying away from home overnight on occasion, when required to support events or team activities.
About the Team
This role is a key part of the Legacy Management Team which sits within Legacy & In-Memory, and part of the wider Mass Fundraising Team. We’re a team with a variety of experience and knowledge, always welcoming those with new perspectives.
The team is values-driven, supportive and committed to best practice, learning and continuous improvement. Collaboration sits at the heart of how we work - both within the service and across the wider charity — to ensure we do the best for our beneficiaries.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
- Opportunity to buy and sell up to 5 days annual leave per year.
- Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
- 3 volunteer days per year to support the Help for Heroes community.
- A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
Closing date: 31st May 2026
Interview Process: First Interview (virtual), week commencing 15th JuneSecond Interview (in-person), 25th or 26th June
We reserve the right to close this vacancy early if we receive a high number of strong applications.
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising & Corporate Partnerships Manager
MCKS Charitable Foundation UK
Full Time | Hybrid | National Role
Salary: £40,000 - £45,000
Help Us Build the Next Phase of Growth
MCKS Charitable Foundation UK is an ambitious and rapidly growing charity supporting schools and communities across the UK through school pantry programmes, breakfast clubs and wider wellbeing initiatives that help children and families experiencing food insecurity.
We currently support around 180 schools nationally, with a long-term vision to expand to 500 schools and beyond.
As part of this exciting growth phase, we are investing in two of the charity’s first full-time paid roles to help build the next stage of MCKS’ fundraising, partnerships, impact and operational infrastructure.
The Corporate Partnerships & Fundraising Manager will work very closely alongside our Schools, Community & Impact Manager, with both roles playing a key part in helping shape the future growth of the charity.
Together, these roles will help strengthen supporter engagement, develop partnerships, improve impact reporting, increase fundraising income and expand the charity’s national reach.
This is a genuinely hands-on opportunity to help build something meaningful from the ground up. Whilst significant growth and development is already underway, the charity is still evolving its infrastructure, systems and processes. We are therefore looking for someone who enjoys working within a growing environment and is excited by the opportunity to help shape and build new ways of working.
This is not a role for someone who only wants to sit behind strategy documents.
We are looking for someone who can think strategically whilst also being willing to roll their sleeves up and deliver — someone who enjoys building relationships, creating opportunities, driving activity forward and helping turn ideas into tangible results.
About the Role
Working closely with the charity’s leadership, trustees and Schools, Community & Impact Manager, you will help develop and deliver a diversified fundraising and partnerships strategy that supports the charity’s ambitious growth plans.
This is a varied, fast-paced and hands-on role where you will focus on developing corporate partnerships, securing fundraising income, supporting campaigns and events, and helping strengthen the charity’s fundraising infrastructure for future growth.
Alongside longer-term relationship building, we are keen to see visible fundraising activity, momentum and new opportunities generated within the first year.
We are looking for someone who enjoys making things happen — someone who is proactive, delivery-focused and comfortable balancing strategic thinking with practical implementation within a growing charity environment.
As the charity continues to evolve, this role will also contribute towards shaping systems, processes, partnership approaches and supporter engagement activity from the ground up.
Key Responsibilities
Corporate Partnerships
- Identify and develop partnerships with corporate organisations aligned with the charity’s mission
- Secure financial support from businesses
- Develop partnership proposals and sponsorship opportunities
- Build and manage long-term relationships with corporate partners
- Develop employee engagement and fundraising opportunities with partners
Fundraising & Income Generation
- Identify and secure fundraising opportunities across corporate partnerships, community fundraising, events and trusts
- Support the development and delivery of fundraising campaigns and initiatives
- Help grow and diversify sustainable income streams
- Develop fundraising resources and supporter materials
- Support the planning and delivery of fundraising events and activities
Trusts & Foundations
- Research and apply to relevant grant-making trusts and foundations
- Develop compelling funding applications and proposals
- Manage funder relationships and reporting requirements
Donor Engagement & CRM
- Support the implementation and development of the charity’s fundraising CRM system
- Maintain accurate records of fundraising activity, donors and partnerships
- Track fundraising activity and provide updates to leadership and trustees
- Support supporter engagement and donor stewardship activity
About You
We are looking for someone who is:
- Experienced in fundraising, corporate partnerships, sponsorship or business development
- A confident relationship builder with strong networking and communication skills
- Proactive, organised and delivery-focused
- Comfortable working independently within a growing and evolving charity
- Hands-on and willing to get involved operationally as well as strategically
- Able to manage multiple priorities and work at pace
- Commercially aware with a creative and solution-focused mindset
- Comfortable helping build and improve processes, systems and ways of working
- Passionate about making a genuine difference to children, schools and communities
Experience within the charity sector is welcome but not essential if you have strong partnership development or fundraising experience.
Most importantly, we are looking for someone with energy, initiative and the ability to turn ideas into action.
Why This Role Matters
MCKS Charitable Foundation currently supports around 180 schools across the UK through its school pantry programmes and breakfast clubs.
Through strategic partnerships, fundraising and community engagement, this role will help expand that support to 500+ schools nationally, helping thousands more children and families access essential food support through their schools.
This role will play a direct part in helping the charity strengthen its long-term sustainability, fundraising infrastructure and national reach.
In your first year, the focus will be on creating fundraising momentum, building a strong pipeline of opportunities and securing new income through corporate partnerships, trusts, fundraising initiatives and supporter engagement activity.
What Success Looks Like
Success in this role will involve bringing energy, momentum and proactive delivery into the charity’s fundraising activity from the outset.
You will be comfortable taking ownership of opportunities, building relationships, identifying new income streams and helping turn ideas into tangible fundraising activity and partnerships.
Alongside helping develop longer-term fundraising infrastructure and partnerships, we are looking for someone who enjoys making things happen and delivering visible progress within a growing charity environment.
This role would suit someone who enjoys building relationships, creating opportunities, working collaboratively and seeing the direct impact of their work on schools, children and families across the UK.
Why Join MCKS?
This is an opportunity to join a charity at a genuinely exciting stage of growth and help shape its future direction.
You will be joining at a pivotal time as MCKS invests in building its fundraising, partnership and impact infrastructure to support long-term national growth.
This role offers the opportunity to:
- Help shape one of the charity’s first dedicated fundraising and partnerships functions
- Work closely alongside the Schools, Community & Impact Manager to help build the charity’s future infrastructure and growth
- Build meaningful corporate and community relationships
- Work closely with senior leadership, trustees and the wider charity team
- Help influence systems, processes and future direction
- Make a visible and measurable impact across schools and communities nationwide
For the right person, this is an opportunity to build something meaningful from the ground up and be part of a charity with ambitious plans for growth and long-term impact.
To alleviate suffering and strengthen communities by delivering practical, structured support programmes that help children and families access the fo


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
FTWW is looking for a Communications Coordinator! The successful candidate will develop and grow the organisation’s online platform, including sharing information, resources and signposting within FTWW’s pan-Wales virtual peer support community and beyond.
The role is full-time (0.8 FTE considered for the right candidate), home-based within Wales, with occasional travel to events and meetings, so a driving licence and access to a car would be an advantage. We work flexibly, but core working hours are between 10am-4pm, and the successful candidate will be expected to work some evening and weekends, as required.
We are a small but mighty charity where no two days are the same. You may be involved in promoting a focus group to our members one day and meeting with a journalist the next. We currently have over 100 registered volunteers and over 2000 members of our online community, and you will work closely with our Volunteer & Community Coordinator to ensure that our members are at the heart of what we do.
The ability to speak Welsh, or a willingness to learn, is desirable.
Successful applicants will need to complete a basic DBS check and provide references before any offer of employment is made.
As a Disabled People’s Organisation, we recognise that AI can be a helpful tool for structuring written applications. We ask that, if you choose to use AI, your application remains an accurate and authentic reflection of your own experiences, skills, perspectives, and voice.
For more information, including accessible formats, please see the attached document.
Interviews will be held via Microsoft Teams, in the week commencing 6th July.
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Mae FTWW yn chwilio am Gydlynydd Cyfathrebu! Bydd yr ymgeisydd llwyddiannus yn datblygu ac yn tyfu platfform ar-lein y sefydliad, gan gynnwys rhannu gwybodaeth, adnoddau, a chyfeirio, o fewn cymuned rithwir FTWW sy’n darparu cefnogaeth gan gymheiriaid i bobl ym mhob cwr o Gymru a thu hwnt.
Mae hon yn swydd amser llawn (ystyrir 0.8 FTE ar gyfer yr ymgeisydd iawn), wedi’i lleoli gartref yng Nghymru, â theithio achlysurol i ddigwyddiadau a chyfarfodydd, felly byddai trwydded yrru a mynediad at gar yn fanteisiol. Rydym yn gweithio’n hyblyg, ond yr oriau gwaith craidd yw rhwng 10am a 4pm, a disgwylir i’r ymgeisydd llwyddiannus weithio ambell gyda’r nos a phenwythnos, yn ôl y galw.
Rydym yn elusen fach ond pwerus lle mae pob diwrnod yn wahanol. Gallech fod yn ymwneud â hyrwyddo grŵp ffocws i’n haelodau un diwrnod ac yn cyfarfod newyddiadurwr y diwrnod canlynol. Ar hyn o bryd mae gennym dros 100 o wirfoddolwyr cofrestredig ac mae gan ein cymuned ar-lein dros 2000 o aelodau. Byddwch yn gweithio mewn cysylltiad agos â’n Cydlynydd Gwirfoddolwyr a Chymunedau er mwyn sicrhau bod ein haelodau wrth graidd yr hyn rydym yn ei wneud.
Mae’r gallu i siarad Cymraeg, neu barodrwydd i ddysgu, yn ddymunol.
Bydd angen i’r ymgeisydd llwyddiannus gwblhau gwiriad DBS sylfaenol a darparu geirdaon cyn y byddwn yn cynnig swydd iddo.
Fel Sefydliad Pobl Anabl, rydym yn cydnabod y gall deallusrwydd artiffisial (AI) fod yn ddefnyddiol er mwyn strwythuro ceisiadau ysgrifenedig. Os ydych yn dewis defnyddio AI, gofynnwn i chi sicrhau bod eich cais yn parhau’n adlewyrchiad cywir a dilys o’ch profiadau, sgiliau, persbectifau a’ch llais chi eich hun.
I gael rhagor o wybodaeth, gan gynnwys fformatau hygyrch, gweler y ddogfen ynghlwm.
Cynhelir cyfweliadau drwy Microsoft Teams, yn ystod yr wythnos yn dechrau ar 6 Gorffennaf.
To apply, please answer the questions listed, submit a CV of no more than two pages, and a cover letter of no more than 1000 words, explaining how you meet each aspect of the person specification for the role, with examples, as well as how you would approach delivering accessible, impactful communications that amplify the voices of women and disabled people.
Er mwyn gwneud cais, atebwch y cwestiynau isod, cyflwynwch CV sy’n ddim mwy na dwy dudalen, a llythyr eglurhaol o ddim mwy na 1000 o eiriau, yn egluro sut rydych yn bodloni pob agwedd ar fanyleb y person ar gyfer y rôl, gydag enghreifftiau, yn ogystal â sut y byddech yn mynd ati i ddarparu deunydd cyfathrebu hygyrch ac effeithiol sy’n rhoi sylw i leisiau menywod a phobl anabl.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most.
Our unique Online Reading Volunteer programme currently supports around 3,600 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 170 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.
Our Volunteer Engagement Department, which the Volunteer Support Assistant role will be part of, ensures that volunteers have everything that they need to make a success of their reading sessions with pupils.
For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.
About the role:
Please read the attached Job Description PDF.
The required start date is Monday 3rd August 2026. This is a part-time role of 20 hours per week, working 4 hours per day, Monday to Friday. The set working hours are 10:00 - 14:00. Please note that the start date and hours are fixed in line with business needs and cannot be adjusted.
This role is subject to an Enhanced DBS check, and the post-holder must be permanently based in the UK at the time of applying and for the duration of their employment. All Chapter One employees must attend quarterly in-person staff meetings held in various locations across the UK (all expenses covered); attendance and participation is mandatory.
Applying for the role:
Please do not send any applications or correspondence via the Chapter One website. If you’d like to ask anything about the role, you’ll have the chance to do so if you progress to the next stage.
Please read the attached Job Description PDF, and write a cover letter. Your cover letter should:
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Clearly outline your suitability for this role, paying attention to the essential qualities listed within the attached Job Description PDF, and how you can apply these to the main duties of the role.
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Show your interest and understanding of Chapter One.
Any applications without a cover letter will be discarded.
As part of your application, you will be asked some questions designed to allow you to showcase key skills required for this role. Please spend up to 30 minutes on this part of your application, and please read all questions carefully.
Please note that, due to the high volume of applications we expect to receive, we’re unfortunately unable to provide individual feedback to applicants who are not shortlisted at the first stage
Deadline for applications:
23:30 on Sunday 31st May 2026. No applications will be accepted after this time. We will actively review applications throughout the period of the advertisement. We encourage early applicants as we reserve the right to bring the closing date forward if this is deemed necessary due to volume of applicants.
Next steps:
During shortlisting, your CV, cover letter and answers to the application questions will be reviewed together by senior members of the Volunteer Support Team. If successful, the next stage will be an interview via a video call. There will be at least one further stage after this. Whether successful or unsuccessful, all applicants will be contacted as soon as we are able to. Please monitor your junk/spam email folder regularly, we make contact from the Charity Job website directly and often these emails are detected as spam.
Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
Please see above. Please do not send any applications or correspondence via the Chapter One website. Chapter One uses anonymised recruitment so we are unable to locate your application until you are through shortlisting. If you make a mistake on your application, or need any help with your application, please contact Charity Job, we are sadly not able to help with this.
At Chapter One, we want to create a world where all children have the literacy skills needed to thrive.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Purpose of Role:
- To ensure the smooth and effective running of all aspects of Healthwatch Bucks’ delivery.
- Work with the Chief Executive to review, maintain, and update policies and procedures and ensure organisational compliance.
- Maintain HR and other records in line with agreed policies and legal requirements.
- Provide effective administrative support for the recruitment, onboarding, induction, training, and departure of staff, volunteers, and directors.
- Oversee a professional, courteous, and empathetic signposting service for people seeking health and social care information.
- Ensure that all staff, volunteers, and directors can use data, information, and record-keeping systems appropriately and comply with policies and procedures, including Data Protection, confidentiality, and GDPR.
- Act as the central point of contact for volunteers, helping to facilitate positive relationships between volunteers and staff and ensuring volunteers remain engaged in the wider work of the organisation.
- Deputise for the Chief Executive at agreed meetings and forums.
The client requests no contact from agencies or media sales.
The Hepatitis C Trust runs national projects where peers draw on their lived experience of drug use and hepatitis C to support others. We are now recruiting for a role to join our Bristol & Severn team for a fixed term of 6 months.
As part of an experienced team, this role will promote hepatitis C awareness, blood borne virus testing and referral to treatment, for people living with hepatitis C. The role will support volunteer peers and increase the project’s reach to underserved communities. You’ll be providing vital harm reduction interventions including needle, syringe and naloxone provision across Bristol & Severn.
We value creativity, innovation, and compassion. We encourage applications from people with lived experience. Full support, coaching and training will be given.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.
This is an exciting opportunity to build and lead a trusted online peer support service that people affected by Motor Neurone Disease (MND) rely on. As an Online Communities Lead, you will have the autonomy to shape how the forum develops. You will take ownership of a live online service, with clear accountability for moderation standards, platform governance and overall service quality.
As an Online Communities Lead, you will make independent moderation decisions, including assessing safeguarding risks and applying proportionate escalation in complex situations. You will be comfortable holding responsibility for service-level risk, working within clear governance frameworks while acting decisively when it matters most.
You will act as product owner and primary administrator for the platform, managing configuration, permissions, workflows and continuous improvement. The Online Communities Lead will also lead and support a team of online volunteers, ensuring their wellbeing while maintaining consistent service standards.
Key Responsibilities
- Take ownership of and lead the day-to-day delivery of online peer support services
- Act as primary administrator and product owner of the community platform
- Manage moderation, safeguarding concerns and complex risk escalation
- Ensure compliance with GDPR, Online Safety Act and organisational standards
- Analyse community data to inform service development and reporting
- Grow reach and improve accessibility
- Manage external suppliers supporting the platform
- Lead, recruit and support online community volunteers
- Maintain service continuity plans and respond to incidents
About You
Essential:
- Experience managing online community platforms and tools
- Strong knowledge of GDPR and Online Safety Act requirements
- Experience handling complaints and crisis situations, including content moderation, escalation protocols
- Ability to analyse community metrics and report on impact
- Confident communicator, able to represent community voices
- Experience managing or supporting volunteers, including remote management
Desirable:
- Understanding of person-centred and accessible digital support
- Experience developing or improving online services
- Experience working with external partners or agencies
- Background in a charity or peer support environment
Hybrid working expectations: This role is home-based with occasional travel to our Northampton office
Further information about MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.
About This Job
This is an exciting administration role with Army Cadet Charitable Trust UK (ACCT UK) responsible for the administrative support to the Northern Ireland branch of ACCT UK.
We are looking for a professional to bring their skills, enthusiasm, and personal credibility to the team. This role is key to ensuring The Northern Ireland branch runs smoothly and efficiently, following required process and procedure.
Essential Skills
· Understanding of the Cadet Forces
· Understanding of the branch’s Devolved Nation Area (Northern Ireland)
· Competent with MS Office
· Excellent written English
· Able to work under pressure
Availability
· Able to attend appropriate in-person events and activities anywhere in the Branch Area (branch, civic, cadet etc)
· Attend the weekly on-line team briefing
· Attend at least one national charity briefing day per year
Please refer to the attached Job Description for further information.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.
Who we are
By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager)
· The ability to work both from home and from our offices
· Personal Accident Insurance, including loss of earnings cover and death benefit
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff)
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%)
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays
o Additional privilege leave, on set days each year, such as between Christmas and New Year
o An additional five days of volunteering leave
· Support for qualifications and personal development
· Employee Assistance Programme
· Season ticket loan
· Railcard (if you are eligible)
· A caring and supportive team environment
How to apply
Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Friday 29th May at 23:59.
Interviews will be held via Microsoft Teams shortly after.
While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergoing a DBS check. In addition, we will follow up with references.
Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.
Army Cadet Charitable Trust (ACCT) UK aims to give all young people the opportunity to develop and achieve through Army Cadets activities.



The client requests no contact from agencies or media sales.
About Action Duchenne
Action Duchenne supports, empowers and equips every DMD community in their journey from diagnosis and beyond.
Duchenne Muscular Dystrophy (DMD) is a muscle wasting condition for which there is no cure, but we journey alongside communities to empower them and provide information for them to make informed decisions. Action Duchenne has a team of passionate, supportive staff who are keen to do more for families living with Duchenne and has a number of staff with direct lived experience.
At Action Duchenne, values are more than words—they shape how we work and interact every day. For this role, we are looking for a team member who can reflect our values:
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Supportive – Actively assist colleagues and stakeholders, fostering a culture of collaboration and reliability.
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Empathetic – Approach challenges with understanding, considering the impact on people internally and externally.
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Respectful – Ensure all communications and decisions uphold dignity and fairness, especially when handling sensitive matters.
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Community Focused – Make decisions that strengthen our community, ensuring all activity supports inclusive engagement and shared purpose.
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Inclusive – Promote accessibility and equity, ensuring everyone feels valued and heard.
The Events Officer will embody these values in every aspect of planning, delivering and evaluating events.
What we offer:
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24-hour confidential Employee Assistance helpline
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Private health insurance
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Flexible hours
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5% employer pension contribution
Main Purpose of the Role
This new role aims to support the design, coordination and delivery of Action Duchenne’s events portfolio, including the Annual Community Summit, regional meetups, workshops, and online events. The role will ensure smooth operational delivery, high‑ quality participant experiences, accessible information, and effective logistics‑ and supplier coordination.
This role contributes directly to our organisational impact by ensuring families, young people, professionals and partners have access to engaging, supportive and well managed events. This is a brilliant opportunity for someone who enjoys a challenge, is incredibly organised with excellent project management skills, close attention to detail, creativity and a passion for supporting every DMD community.
Specific Tasks
1. Event Coordination and Logistics
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Support the planning and delivery of the Annual Community Summit, working closely with the Chief Scientific Officer, Director of Fundraising and Communications, and wider team.
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Coordinate logistics for in‑person and online events, including venue liaison, catering, accessibility arrangements, equipment, travel, accommodation and schedules.
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Ensure event details are accurately published and updated across relevant platforms (website, CRM, communications channels).
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Manage registration processes for all events and ensure attendees receive timely, accurate joining information.
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Support the organisation of regional meet‑ups and workshops, ensuring venues, facilitators and resources are in place.
2. Administration and Operational Delivery
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Maintain clear and accurate administrative systems, including event checklists, timelines, risk assessments and evaluation forms.
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Track planned expenditure and ensure costs align with budgets, escalating issues where necessary.
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Prepare and maintain event collateral (slides, handouts, resources, signage), ensuring accessibility and brand consistency.
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Provide administrative and practical support during events (both online and in person), including setting up webinar sessions and coordinating pre and post event meetings internally.
3. Stakeholder and Supplier Management
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Liaise with venues, suppliers, speakers, exhibitors and partners to ensure high quality event delivery.
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Develop positive working relationships with internal colleagues to ensure a joined-up programme across support, communications and scientific teams.
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Provide excellent customer service to participants, responding promptly and sensitively to enquiries, access requirements and logistical questions.
4. Community and Engagement Support
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Collaborate with Support Team colleagues to ensure events reflect community needs and priorities.
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Support the promotion of events through the Communications Officer, ensuring timely provision of copy, event information and updates.
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Encourage and support attendance from families, young people, professionals and community partners.
5. Data Management, Monitoring and Evaluation
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Ensure accurate data entry in CRM systems (eTapestry or similar) for attendee lists, engagement tracking and follow up actions.
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Collect and analyse feedback, producing short evaluation summaries to inform future planning.
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Track attendance, trends and logistical improvements, contributing to quarterly reporting.
6. Risk, Compliance and Quality Assurance
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Support event risk assessments and ensure compliance with safeguarding, accessibility and GDPR guidance.
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Ensure that content and delivery meet Action Duchenne’s quality standards and reflect the needs of families affected by Duchenne.
NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.
Key Performance Indicators (KPIs)
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Event logistics prepared within agreed timelines
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Accurate event information published and updated within required timeframes
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Participant satisfaction and engagement measured through surveys
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Conference and event attendance targets met
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CRM data entry completed within 2 working days of events
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Budget expenditure tracked monthly with minimal variance
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Effective delivery of regional and online events aligned with pre-agreed schedule
Person Specification
Knowledge & Experience
Essential
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Experience organising in person events from start to finish for over 300 attendees.
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Experience liaising with suppliers, venues and speakers.
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Experience with CRM/data entry, with close attention to detail.
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Experience organising and hosting remote events.
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Understanding of hybrid events.
Desirable
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Experience in the charity sector.
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Knowledge of Duchenne or similar life-limiting conditions.
Skills & Abilities
Essential
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Strong interpersonal skills, with the ability to build trust, motivate teams and develop positive relationships with beneficiaries, staff, volunteers and external partners.
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Understanding of the importance of safeguarding around events.
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Exceptional communication skills.
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Excellent organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
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Analytical and data literate, able to interpret performance data, identify trends, and use insight to drive improvement.
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Skilled in problem solving, with a proactive, solutions focused approach.
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Ability to be assertive while maintaining empathy, particularly when supporting teams dealing with emotionally complex situations.
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Digital proficiency including Microsoft Office, CRM systems and digital communication tools.
Attributes
Essential
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Emotionally intelligent, reflective and able to manage sensitive issues with empathy and professionalism.
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Values driven, compassionate and committed to improving the lives of individuals and families affected by long term or life-limiting conditions.
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Resilient and adaptable, able to navigate complexity.
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Creative, dynamic and innovative, with the ability to take ideas from concept to delivery.
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Demonstrable commitment to equity, diversity and inclusion.
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Personally, and professionally, responsible with high standards of integrity and accountability.
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A sense of humour and the ability to bring warmth and humanity to the role.
Closing date: 25 May 2026 at 9am, with first round, online interviews aiming to take place in week commencing 8th June.
Action Duchenne is a charity providing holistic support to those living with Duchenne Muscular Dystrophy (Duchenne) and their families.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are a fast-growing suicide prevention charity delivering immediate, human support to people in crisis across Bristol. This is a leadership role at the heart of a frontline organisation where your work will directly shape life-saving services.
We provide rapid support through our Listening Hub, on-foot Response Team, and community outreach. Our model is rooted in compassion, accessibility, and meeting people where they are without barriers or delay.
As Charity Manager, you will lead the day-to-day running and development of the organisation, ensuring our services are safe, consistent, and responsive. You will oversee operational delivery, support and develop staff and volunteers, and help shape the systems that allow our work to grow sustainably.
Benefits
- 30 days paid holiday (including bank holidays)
- 3% employer pension contribution
- Employee Assistance Programme (health & wellbeing support, including dependants)
What You’ll Do
- Lead day-to-day operations across both Listening Hubs (The Arcade + Cabot Circus)
- Coordinate Hub and on-foot Response Team shifts
- Build strong, supportive relationships with volunteers and service users
- Ensure our spaces remain calm, safe, and welcoming
- Support volunteers through supervision, updates, and clear communication
- Ensure policies, safeguarding, and operational procedures are consistently followed
- Support fundraising activity and identify new opportunities
- Represent the organisation in community meetings and partnerships
- Manage core administration, inboxes, and volunteer records
- Provide regular reporting to Trustees
What We’re Looking For
- Kind, emotionally intelligent leadership
- Strong communication skills (written and verbal)
- Highly organised, reliable, and detail-focused
- Calm and steady under pressure
- Confident and compassionate people management
- Proactive, solution-focused approach
- Community-minded and partnership-oriented
Essential Experience
- Experience leading and managing a charity, with an understanding of the operational, financial, and governance complexities involved.
- Operational or community coordination experience
- Strong administrative and communication skills
- Ability to work independently and as part of a team
Desirable Experience
- Experience in mental health or suicide prevention
- Safeguarding knowledge
- Stakeholder or partnership engagement
- Experience managing multiple teams, projects, or services
The client requests no contact from agencies or media sales.
Title: Active Recovery Practitioner
Place of work: The Southmead Project, BS10 6AS and various locations around Bristol and Somerset
Interview date: Tuesday 9th June
The Southmead Project:
The Southmead Project is an equal opportunities employer providing free specialist trauma counselling and support for adult survivors of abuse across Bristol and surrounding areas. Our recruitment is done in line with safer recruitment practices. We welcome people of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We value the differences between people and affirming each person as an individual.
We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage every staff member to have a supported, well-rounded and enriched working experience:
● Paid supervision for 1.5 hours per month, with an external clinical supervisor
● Line management for 1 hour per month
● Training budget of £500 per year to spend on relevant training of that person’s choice
● Employer pension contribution of 5%
● Generous annual leave allowance and paid sick leave
● Cycle to work scheme
● Optional private counselling for up to 12 sessions per year with an external counsellor of that person’s choice
We also support employees with reasonable adjustments through the Access to Work scheme.
The Active Recovery Project gives adult survivors of abuse the opportunity to take part in community-based activities. It provides a safe and supportive space for clients to participate in a variety of group activities with others who share or understand their experience and develop peer relationships, resulting in increasing confidence and reduced isolation.
The activities are based on ideas from our members and include water-based activities (such as rowing, canoeing, sailing and kayaking), surfing, trips to community spaces and creative sessions (such as arts and crafts). Activities take place every week. Each activity will last approximately 2.5 hours each. Members can attend the group sessions for up to 18 months.
The current Practitioner has said:
“The decision to leave this role has been so difficult, the team are so lovely, caring and supportive. In the role I have got to go surfing, walk alpacas and make a bowl on a pottery wheel. Sometimes I honestly can’t believe it’s my job. I have learnt so much and got to work with some of the most wonderful and inspiring people. There are countless moments at groups that I will never ever forget - some of my most amazing moments in life have come at work and that doesn’t happen very often!”
Job Purpose:
The Practitioner role requires working as part of a small team and they will help prepare and deliver two Active Recovery sessions per week, in Bristol and Somerset. The Somerset group runs on a Tuesday and the Bristol group runs on a Wednesday. During the sessions, the Practitioner will be responsible for using a trauma-informed approach to support clients who become dysregulated or need emotional support.
Principal Tasks:
1. Together with the rest of the Active Recovery team, to provide initial trauma-informed assessment phone calls and/or meetings with potential members as part of the registration process for Active Recovery. This includes assessing need, risk and suitability for the service using a trauma-informed approach.
2. To support the Active Recovery Lead in creating safety plans and tailoring activity sessions where appropriate. These will be informed through relationships with members and the initial assessment phone calls.
3. Support the Active Recovery Lead in planning trauma-informed sessions for members.
4. Support the setting up, delivering and debriefing about activity sessions with members and volunteers. Ensuring members are clear on each session's ground rules and safeguarding processes, using the Member’s Agreement.
5. Provide trauma-informed face-to-face support to members at sessions who may become overwhelmed or require help dealing with flashbacks and dissociation.
6. To support volunteers with safeguarding queries and ensure safeguarding procedures are followed, including being the Safeguarding Lead at activity sessions if the Active Recovery Lead is not there and escalating any onward safeguarding referrals and queries to the Southmead Project Designated Safeguarding Lead.
7. Support the Active Recovery Lead with management of volunteers for the project.
8. Develop and maintain an Active Recovery community through email, phone calls, texts and in person.
9. Be the key person in ensuring that members have all the information and resources needed to get to the sessions - building a relationship of trust with members, using Spond, email, texts and calls, creating Canvas, figuring out transport logistics.
10. Support the project’s aim to have the members’ voices at the heart of the project.
11. Contribute to the development of outcome processes in line with the Southmead Project and its funders’ requirements.
12. Maintain positive relationships with partnership organisations for the project.
13. The Practitioner will not have budget responsibility but will ensure that their own personal expenses (mileage/parking) is within the budget for the project, keeping accurate records.
14. Record data accurately and in a timely manner on Oasis.
15. Attend monthly one-to-one line management meetings with the Head of Active Recovery.
16. To attend monthly one-to-one clinical supervision with a Supervisor who is approved by the Southmead Project. Supervision is a requirement of this charity as an organisational member of the British Association of Counselling and Psychotherapy.
17. To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.
18. Follow the Southmead Project policies, procedures and professional code of conduct as outlined in the Staff Handbook.
19. All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check
Please see documents for full job description and person specification.
Meaningful therapeutic support accessible for adults impacted by abuse and addiction. A safe space for growth, connection and wellbeing for all.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Equality, Diversity and Inclusion Officer
We are seeking a passionate and knowledgeable Equality, Diversity and Inclusion Officer to join the EDI function on a part-time basis, with a particular focus on supporting the Witness Service.
This role is home-based but will require occasional travel within England and Wales.
Position: 6745 Equality, Diversity and Inclusion Officer
Location: Remote
Hours: Part time, 18.75 per week (flexible - hours to be spread across 3 days between Monday and Friday)
Contract: Permanent
Salary: £15,750 per annum (FTE £31,500 per annum)
Closing Date: 15/06/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.
The Role
The Equality, Diversity and Inclusion Officer will support the National Equality, Diversity and Inclusion Lead to achieve delivery of meaningful and evidence-based equality, diversity and inclusion (EDI) initiatives across the charity, with a particular focus on the Witness Service. This will include work to help develop the Witness Service, and the charity more widely, to be proactively antiracist.
The EDI Officer will provide advice and guidance in relation to a wide range of EDI queries, including areas such as equality impact assessments, reasonable adjustments and interpretation services. You will help to boost Witness Service employee and volunteer engagement in EDI initiatives and promote best practice.
Key Responsibilities:
- Provide expert advice and guidance on a wide range of EDI queries.
- Review and support with the completion of Equality Impact Assessments.
- Support staff and volunteer network leads to grow their networks and engage the Witness Service.
- Develop evidence-based resources around a range of EDI topics.
- Promote antiracism at all opportunities.
- Support the delivery of EDI project work.
- Undertake data analysis and reporting.
- Provide administrative support for projects and meetings, keeping accurate records.
About You
You will be passionate about helping to shape inclusive environments that allow our employees, volunteers and service users to feel safe and supported. You will use your EDI knowledge to work with internal and external stakeholders, championing lived experience and intersectionality.
You will need:
- Strong communication skills, with the ability to convey complex information in an accessible way, both verbally and in writing.
- Experience of supporting the delivery of a range of EDI initiatives.
- Strong understanding of equality legislation and best practice, as well as current challenges affecting EDI.
- Experience of analysing data and produce data reports using Microsoft Excel.
- Passion for advancing equality, diversity and inclusion with an intersectional focus.
- Organised and methodical approach with the ability to plan and prioritise a highly varied workload effectively.
- Ability to work independently and as part of a team, including with internal and external stakeholders.
- Strong IT and administrative skills including the use of Microsoft Office packages.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales, both for the prosecution and the defence. The trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.
In Return…
Benefits include:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Organisation
This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.
You may have experience in areas such as Equality, Diversity & Inclusion Officer, EDI, advice, information, volunteer, data, criminal justice, community, social welfare, Equality Officer, Diversity & Inclusion Officer, EDI Officer, Equality Diversity & Inclusion Officer.
Please note this role is being advertised by NFP People on behalf of our client. #INDNFP
Executive Assistant
We have an exciting opportunity to join the thriving and dynamic SARSAS team as our Executive Assistant.
About the role
We have an exciting opportunity to join SARSAS as our Executive Assistant. You will provide high-level, proactive support to the CEO and Board,
Working closely with the CEO, you will bring structure and clarity to a fast-paced workload, ensuring priorities are well managed and time is used effectively. This includes managing a complex diary and inbox, acting as a gatekeeper, organising meetings, preparing documentation and supporting effective communication across the organisation.
You will help track key actions, deadlines, and priorities, driving progress and accountability. You will also support the Board through high-quality administrative and governance support.
This is a role where your work will have real impact. Success in this role will be reflected in the CEO and Board being well-supported, well-prepared, and able to focus on strategic leadership, with confidence that the detail, coordination, and follow-through are in safe hands.
About You
You are highly organised, proactive, and able to bring clarity to a busy environment. You communicate confidently and professionally with a wide range of stakeholders, including senior leaders.
You are trustworthy, demonstrate sound judgement, and work with integrity. With strong planning and coordination skills, you can manage competing priorities and keep work moving forward while maintaining high standards of accuracy.
You are comfortable working independently, using initiative to anticipate needs, solve problems, and improve processes. Adaptable and resilient, you stay calm under pressure and take a positive, solutions-focused approach. You are motivated by contributing to work that makes a genuine difference to people’s lives.
About SARSAS
SARSAS exists to relieve the trauma and distress, and help rebuild the lives, of survivors who live in Somerset, Bristol, South Gloucestershire, North Somerset and BANES, who have experienced any form of sexual violence, at any point in their lives.
SARSAS also campaigns and raises awareness about rape and sexual violence to change the narrative about sexual violence and enable survivor’s voices to be heard. Partnership work with a range of agencies locally and nationally is a priority to enable social change.
SARSAS works to feminist principles: this underpins both what our service is and how it is run. Our work is guided by a trauma-informed approach which understands how traumatic experiences can impact on survivors and keeps an awareness of the effects of trauma at the forefront of our approach to support.
Equality, diversity, and inclusion
At SARSAS we strive to create a workplace that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We want to build an inclusive culture that encourages, supports, and celebrates diverse voices. We actively encourage applicants with protected characteristics to apply.
We are committed to taking an inclusive approach to recruitment and selection whilst ensuring there is no discrimination in our processes and that our team and prospective employees are treated fairly, with respect and without bias. Reasonable adjustments to the interview process can be made to accommodate additional requirements. Applicants are encouraged to highlight any specific adjustments needed to enable participation in the recruitment process.
Contract information
Applicants will undergo a basic criminal record check before employment starts.
Salary: £31,836 FTE
Hours: 25 – 30 hours per week (over a minimum of 4 days)
Responsible to: CEO
Based: Bristol with up to 50% working from home available
Pension: 5%
Annual leave: 27 days + bank holidays (pro-rata)
Contract: Permanent
How to apply
Closing date for applications is midnight on Sunday 31st May 2026.
Interviews will be held in person on Friday 12th June 2026.
Please ensure you are available for an interview on this date.
Interviews will be held in person in our Bristol but please indicate in your application if this is not possible so we can consider an alternative.
Support for people of all genders affected by rape or any kind of sexual assault or abuse at any time in their lives.
The client requests no contact from agencies or media sales.
Key Responsibilities
To support the delivery of effective and dynamic public and food bank facing support services. Ensuring that food banks have the technical support and information to work and report effectively and that people facing hunger or hardship receive compassionate and practical advice. Responsible for answering public and food bank enquiries, providing technical support to food banks to ensure the delivery of high-quality services that support the network to work towards an end to the need for food banks in the UK.
This role is part of Trussell’s Food Bank Resilience programme, the goal of which is to support every food bank to develop and sustain the core offer of a warm welcome, food and advice for every person, for as long as their services are needed, while orienting their organisations towards an end to the need for food banks. This role is focused on the successful delivery of the overall programme outcomes, contributing to the fulfilment of our long-term vision of a UK without the need for food banks.
Role responsibilities
Responding to customer enquiries
Respond to calls and emails from the public, food banks, and referral agencies, ensuring each person receives accurate and timely information to support their ongoing journey. This includes providing details of local food banks and other food‑aid providers, signposting to relevant national and local agencies, replying to emails, answering phone calls, responding to complaints, and directing customers to the appropriate teams or resources so they can operate confidently and access the support they need for their current situation.
Supporting Volunteers
Provide support to our Support Team Volunteers ensuring they have a positive experience volunteering for Trussell and are well-equipped to respond to incoming enquiries. This includes managing rotas, supporting training and regular team meetings, leading on volunteer recruitment and providing ongoing recognition. Additionally, monitoring the wellbeing of volunteers throughout their shifts, providing support after difficult calls and promptly responding to their queries. This ensures that Public Support Team Volunteers feel valued and supported and can carry out their duties effectively.
Generate and analyse data reports
Generate and analyse data reports to support accurate monitoring, insight development and effective decision making across programmes and partnerships. This includes ensuring information is accurately logged and generating regular and ad-hoc reports, analysing and verifying data for accuracy, and sharing insights with with internal programmes and external partners to ensure reliable information is used to guide planning, demonstrate impact and improve service delivery.
Develop and maintain accurate internal signposting information
Develop and maintain our internal Signposting repository. This includes ensuring the information is kept up to date, simple to use, and contains well maintained information that supports colleagues to deliver accurate and consistent guidance to callers.
Co-ordinate, advise on and implement offers and pilot projects
Co-ordinate, advise on and implement projects that support the ongoing development of the Public Support Line and the delivery of offers and pilot projects to food banks. These projects will be driven by insights and user feedback and include establishing new systems and ways of working to ensure the phone line is relevant, supportive and in line with Trussell values. This also includes coordinating and communicating offers and pilot projects to food banks, sharing clear and timely information, gathering and responding to queries, co-ordinating participation, and ensuring updates and requirements are communicated in accessible ways. This enables food banks to make informed decisions, engage confidently with opportunities.
Provide technical support
Provide technical support to food banks and referral agencies to enable efficient use of systems and tools provided by Trussell. This includes responding to telephone and email enquiries, communicating system updates, providing training, and producing guidance documents, ensuring food banks and referral agencies have the systems support they need in order to be able to work and report effectively.
Person Specification
Core Knowledge
Knowledge of basic safeguarding and data protection principles
Proficiency in MS Office (e.g. Excel, Word, PowerPoint, Outlook)
Ability to analyse and present data
Essential Skills
Written and verbal communication skills
Reporting and documentation
Customer service skills
Time management & Prioritisation skills
Accuracy and attention to detail
Key Experience
Handling complex customer or service-user enquiries
Handling Safeguarding concerns
Special Requirements
None
The client requests no contact from agencies or media sales.