Data volunteer volunteer jobs in London, greater london

We have a newly created opportunity for a Technology Change and Release Lead to join our fantastic Technology team at RBL.

Here at the Royal British Legion, we are currently embarking on an exciting new phase with our Customer, Technology and Change directorate. Together this team, covering Technology, Data Protection and our Transformation Management Office, takes great pride in supporting across RBL with all things technology, security, digital, data, programme management and change initiatives. It’s a great time to join as our organisation begins to drive our new 10 year strategy and ensures we are best able to continue to make a difference to our Armed Forces community now and for the future.

Based in our Service Delivery team, the Technology Change and Release Lead will be accountable for the safe, controlled, and predictable introduction of technology change across our organisation. Operating as the Change Enablement practice owner, this role will ensure that all changes whether delivered internally, by suppliers, or as part of product/platform roadmaps are assessed, authorised, scheduled and reviewed in line with best practice.

Reporting to our Service Delivery Manager, this new role will play a vital role in ensuring that all technology changes are clearly communicated and well understood across the organisation. It will support the knowledge management process by maintaining accurate and accessible information within the knowledge management system, and by ensuring that impact analysis is effective through a reliable, up to date configuration management database.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Interview Dates:        Starting 24th June 2026

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

TPP Recruitment is supporting a small, community-based charity to recruit an Interim Service Manager on a fixed-term basis. This Interim Service Manager role is a brilliant opportunity to lead a vital service supporting people facing real hardship, while also shaping systems, quality, and service development during a period of change.
 
Details

• Salary: £37,811 FTE
• Location: Northwest London
• Working Pattern: 32 hours across 4 days (Monday–Thursday)
• Working arrangements: Hybrid (2 days per week on site)
• Contract: Fixed term to 20th April 2027

 
About the Role

As Interim Service Manager, you’ll manage and develop services across multiple sites, leading staff and volunteers.  Focusing on monitoring and evaluation alongside planning out services around funders.  You’ll combine hands-on front line delivery (including a small caseload) with oversight of quality, compliance, and continuous improvement. You’ll work closely with senior colleagues, to help implement new initiatives and strengthen the service’s impact.
 
Key Responsibilities

• Lead day-to-day delivery of the service
• Hold a small caseload to stay connected to frontline delivery and community needs
• Maintain high-quality, compliant provision, ensuring delivery aligns with funder expectations and internal standards
• Use case management systems to report on cases and outcomes, supporting funding needs and future applications
• Drive service development, reviewing procedures and improving systems
• Undertake quality assurance activity 
• Support effective volunteer management
• Contribute to budgets, monitoring, evaluation, stakeholder feedback, and action planning

Skills / Experience Required

• An experienced Service Manager or Programme Manager used to running front line services
• Charity sector background
• Strong project/service improvement experience
• Confidence with case management and using data to inform reporting and improvements
• Knowledge of working with a variety of funders/commissioners

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We have a new opportunity for a Technology Deliver Manager to join our fantastic Technology team.

Here at the Royal British Legion, we are currently embarking on an exciting new phase with our Customer, Technology and Change directorate. Together this team, covering Technology, Data Protection and our Transformation Management Office, takes great pride in supporting across RBL with all things technology, security, digital, data, programme management and change initiatives. It’s a great time to join as our organisation begins to drive our new 10 year strategy and ensures we are best able to continue to make a difference to our Armed Forces community now and for the future.

Based in our Technology team, the Technology Delivery Manager will play a critical role in the successful delivery of technology projects and workstreams, responsible for leading and delivering a broad range of technology initiatives from complex projects to smaller enhancements.

Reporting to our Head of Technology Demand and Delivery, key responsibilities will include:

- Lead and manage the full lifecycle of technology change aligned with the Solution Delivery Lifecycle (SDLC)
- Utilise a blend of agile and traditional methodologies to improve the quality, speed and customer satisfaction of technology change whilst ensuring appropriate governance structure and controls are in place
- Build and maintain strong relationships with key stakeholders including business sponsors, project team members, technical teams and vendors
- Possess a strong understanding of technology concepts and trends relevant to RBL and the Not-for-Profit sector
- Co-ordinate and contribute to Change Impact Assessments to ensure change needs are fully understood
- Adopt and champion the standards, frameworks, templates, tools and methodologies defined by the Head of Technology Demand and Delivery

As a recognised subject matter expert, the Technology Delivery Manager will bring strong project delivery expertise, highly effective stakeholder management, and the ability to communicate confidently and transparently with both technical and non-technical audiences, ensuring that technology change is well-planned, well-governed and successful.

You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Individual giving manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

About the Role

We are looking for an experienced Individual Giving Manager to lead the development and delivery of our supporter acquisition and retention strategies. This is a full time, permanent role working on a hybrid basis with 2 days per week in our London office.

This is a varied and hands-on role where you will lead multi-channel campaigns, driving supporter growth, income and lifetime value.

The Individual Giving & Legacies team is a key driver of voluntary income at Sense. We are an ambitious and growing team, focused on increasing supporter engagement and long-term income. You will play a key role in shaping our individual giving programme, testing new ideas, improving performance and ensuring our supporters feel inspired and connected to our work.

Key Responsibilities

• Develop and deliver supporter acquisition and retention strategies, plans and budgets.
• Lead multi-channel fundraising campaigns across direct mail, digital, DRTV, telemarketing and face-to-face.
• Drive income growth and maximise value of supporters.
• Develop engaging fundraising propositions and creative campaign content.
• Lead ongoing testing, learning and innovation across products, audiences and channels.
• Manage income and expenditure budgets, with responsibility for forecasting and reporting.
• Build and manage relationships with external agencies and suppliers.
• Collaborate across fundraising, marketing and the wider organisation to identify new opportunities.
• Ensure all activity is compliant with fundraising regulations and data protection legislation.

About You

We’re looking for a confident and data-driven fundraiser with strong experience in individual giving and direct marketing. You’ll be both strategic and hands-on, comfortable managing campaigns end-to-end while continuously improving performance through insight and innovation.

You will bring:

• Proven experience delivering successful individual giving or direct marketing campaigns.
• Strong multi-channel experience (e.g. direct mail, digital, DRTV, telemarketing, face-to-face).
• Experience managing budgets, forecasting and reporting on performance.
• Strong analytical skills, including segmentation, targeting and campaign optimisation.
• Experience managing agencies and external partners.
• Excellent communication and stakeholder management skills.
• Experience leading or mentoring team members.
• Experience with prize-led fundraising would be beneficial but is not essential.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview, in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. 

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Do you have extensive experience and understanding of working with children, young people and/or vulnerable adults – including the crucial ability to build and maintain trusting relationships with young people and parents/carers who may have had previous negative experiences of services?

If so, St Giles has the ideal challenge for you: as a Senior Caseworker on our pioneering SOS project. Here we work with both victims and perpetrators of serious youth violence and other gang related offences, helping clients to be safe, move away from offending and take positive choices.

About St Giles Trust 

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Your role will be to provide young person-centred holistic support – including everything from helping clients to understand their own behaviour and its consequences, and promoting change, to helping clients’ families to support them and providing practical help with attending appointments, education, training and employment options, housing, benefits, debt and other aspects of day-to-day living. You’ll be part of a client focused SOS Team delivering casework services, predominantly Monday-Friday during office hours, and within Lambeth (although other hours and deployments may be required). You’ll also work closely with a range of partner agencies to ensure clients access the appropriate services and get the best outcomes.

Working flexibly within the community, with responsibility for one or more volunteers, you’ll be building effective and engaging relationships with young people involved in or at risk of being involved in the criminal justice system, with the aim of improving their life chances. You’ll conduct robust risk assessments and strengths-based needs assessments, with safeguarding as the priority, and ensure that all young people work towards an agreed support plan which is regularly reviewed and adapted. You’ll also build effective relationships with agencies providing services to the client group, and enable clients to engage in positive activity within the community (e.g. boxing, football, etc).

What we are looking for

• Experience of working with children, young people and/or vulnerable adults and delivering interventions that have had a positive impact – preferably in a health and wellbeing context and/or on an offender led support project.
• Experience of providing support, advice and advocacy, with the ability to assess clients’ needs.
• Experience of managing complex safeguarding issues with children, young people and adults who are at risk of violence or exploitation, whilst working alone.
• Understanding of the physical, social, emotional and developmental needs of children and young people, their specific needs as they transition to legal adulthood, and the issues they face, e.g. exploitation, victimisation, offending, school exclusion, unemployment, trauma.
• Extensive knowledge of the impact of context – with a clear understanding of best practice around contextual safeguarding and those experiencing harm outside the home.
• Knowledge of trauma-informed practice in the context of working with children, young people and parents/carers impacted by violence and exploitation, and of how trauma –including from their own lives – can impact on how practitioners manage cases.
• Working knowledge of child protection and safeguarding legislation/policy, with experience of providing support, advice and advocacy to staff with a safeguarding responsibility.
• Understanding of the importance of good quality case recording quality assurance principles.
• Ability to use electronic case management systems to record all aspects of the role, including action plans, outcomes and session data on a day-to-day basis.
• Recognition of the importance of resilience in coping with the emotional demands of the role and demonstrable experience of managing your own wellbeing.
• Relevant qualification to a good standard or equivalent experience – ideally with relevant accredited training such as safeguarding, counselling or mental health first aid.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 29 June 2026 at 9am.

Lead a talented, passionate team across individual giving, in memory, lottery, events, community, business partnerships and challenges as Head of Public Fundraising at Hospice in the Weald.

Applications close at 9 a.m. Monday 15th June.

Who we are

Hospice in the Weald provides care completely free of charge to patients with a terminal illness and those important to them, in West Kent and northern East Sussex. We are there 24 hours a day to help, support and care for patients with an illness where a cure is no longer possible and for those who will at some stage die from their illness, whenever that may be.

It’s not just at the end of life that we can help. We want to ensure that anyone affected by a terminal illness, not just patients but also those important to them, can access the support they need, when they need it. Our care is tailored to each person, helping patients make decisions that are right for them and their loved ones.

We are currently investing in a major refurbishment of our Pembury site, a transformative project designed to offer comfort, dignity and calm for everyone who stays with us. For our community, this means the very best care environments, expanded care support for children and young people and continued individualised care. This transformative project will allow us to continue providing the compassionate care everyone deserves, in the best possible environment, now and in the future.

About the role

This is a fantastic opportunity to step into a senior leadership position at one of the region’s most loved charities. Reporting to the Income Generation Director, you’ll lead a team of 11 staff (three direct reports) and multiple volunteers, taking ownership of seven income streams: individual giving, in-memory, lottery, events, community, business partnerships, and data/supporter care.

Who we are looking for

We’re looking for someone with an individual giving, events, or community fundraising background. You will be an inspirational people manager with a track record of growing income and motivating others. You’ll need the confidence to set direction alongside the curiosity to keep learning.

If you’re an ambitious leader who thrives on building something, energising a team and making a genuine difference to people at the most important moments of their lives, we’d love to hear from you.

Applications for this role close at 9 a.m. Monday 15th June.

For further information about the role and to register your interest, please visit the Peridot Partners page and contact our advising consultants.

What’s the job?

We’re looking for someone to join us as our Learning and Networks Manager at Funders Together.

Funders Together is a cross-sector funding infrastructure organisation bringing together strategic initiatives that improve how funding supports communities to shape a better future.

We are entering an exciting new phase as we bring together a growing family of initiatives focused on improving funding practice across civil society. These include London Funders, the cross-sector membership network for funders across the capital; Collaboration Circle, a platform for collaborative and participatory funding programmes; 360Giving, which supports organisations to publish and use open grants data; and the Place-Based Giving resource hub, which supports collaborative funding rooted in place and community.

As Learning and Networks Manager, you will play a central role in engaging funders, partners, and stakeholders, and delivering learning that helps shape future practice across Funders Together and the wider funding ecosystem.

This is an exciting point to join the organisation as we invest further in learning and our networks as a core part of our mission. Building on strong existing networks and well-established learning programmes, you will help strengthen and evolve our work for the future.

We’re looking for someone who thrives on learning, collaboration, and turning insight into action. You will enjoy building relationships, connecting people and ideas, and creating spaces where learning can lead to positive change in funding and outcomes for communities.

So who are we?

Funders Together is a charity focused on improving how funding supports communities and civil society to positively shape the world.

Our work centres on strengthening the effectiveness, fairness and impact of funding systems by championing practice rooted in equity, trust and collaboration. We work across the funding ecosystem, with partners in the public, private and third sectors, to support organisations to learn together, share insight and develop approaches that lead to stronger outcomes for communities. We bring together a growing family of initiatives and organisations working across the funding landscape.

Across our work, Funders Together connects funders, supports collaborative funding initiatives, develops insights informed by shared data, and creates space for mutual learning and joint action.

Who are we looking for?

We are looking for a proactive and collaborative individual with strong experience of facilitating and convening learning spaces, and using the insights generated to inform and influence change.

The ideal candidate will be someone who has shaped and delivered learning programmes in a range of settings. They will be able to create a positive learning culture, and confidently design learning spaces and networks which can bring an audience together over different learning goals. They will be highly organised, a skilled facilitator, and able to translate learning into tangible actions. Importantly, they thrive in creating relational ways of working, and are curious and confident to try and test new ideas. They will enjoy working in a dynamic environment where priorities evolve and where good systems and coordination help ensure activity is delivered effectively.

The successful candidate will be comfortable working as part of a small and agile team, taking initiative in their work and contributing to continuous improvement in how we design and deliver learning across Funders Together.

A strong commitment to collaboration, equity, diversity and systemic change is essential, alongside a shared belief in the value of diverse lived experience in strengthening our work and impact.

We're proud of the diversity and vibrancy of our communities, and work to champion equity and justice in all that we do. We are actively working to ensure our staff team reflects the communities we serve and warmly welcome applications from people from Black and racially minoritised communities, people who identify as LGBTQ+, and people with disabilities, recognising that diverse lived experience strengthens our work and impact.

What can we offer?

We are a small, and growing organisation with big ambitions. And we can’t achieve those without our staff team. That’s why we work hard to create a positive work environment for all employees, where everybody can learn, thrive and deliver their best. 

We believe that a staff culture rooted in inclusion, equity and wellbeing helps create a stronger, healthier and more productive team. Our working week is 32 hours FTE which enables staff to work a four day week (4 Day Week Foundation accredited) alongside other more flexible work patterns. We also operate a hybrid working model, with staff spending around 60% of their time in the office to support collaboration and connection. This approach reflects our commitment to wellbeing and personal growth while ensuring we have the time and space to deliver our work effectively.

From the first day of employment you will be entitled to Health Cover as part of our staff benefits package. On completion of your probation period, you’ll also be able to access our other employee benefits including our Cycle2Work scheme, Life Insurance and mobile months together with volunteering days and a generous annual leave allowance. We’re also an accredited Living Pension Employer and offer a generous pension scheme (employer’s contribution of 10% of your salary). You can read more about our benefits here.

Do you have an understanding of supporter experience and the role of stewardship, with experience in developing and delivering multi-channel supporter journeys? Would you like to help ensure that we are delivering the best possible experience for our participants?

About the role
We are recruiting for a Participant Experience Officer to join on a full-time basis, working 35 hours per week on a fixed-term contract for 12 months. This is a home-based role, with occasional travel required for in-person team meetings and events.

As Participant Experience Officer you will work across the Events team, supporting the strategic planning, development and implementation of our Event participants’ supporter journeys. This includes working on a wide range of activities such as Memory Walk, Trek26 and third party runs and challenges.

In this role you will both advise on and directly implement multi-channel communications journeys, from the point of registration through to event day and beyond. This will include working with internal and external stakeholders to coordinate owned and paid stewardship channels, such as email, mail, social media, SMS and phone.

You will also support the testing and evaluation of stewardship across Events, ensuring continual development of our participant experience and that we are delivering the best possible experience for our participants, leading to continued engagement and lifetime value.

Interviews for this role have been provisionally scheduled to take place via MS Teams on Tuesday 7th and Wednesday 8th July.

About you
Joining us, you’ll have experience of supporter experience within the not-for-profit sector, and a good understanding of the role of stewardship, with experience of developing and delivering multi-channel supporter journeys. You’ll be a good communicator with the ability to work collaboratively, influence and inform others.

Crucially, you’ll be able to manage a range of complex projects, meet deadlines and use problem-solving to implement solutions. You’ll also be able to interpret complex data and make recommendations based on analysis.

What you’ll focus on:

- Working with the Senior Participant Experience Manager, Participant Experience Manager and other Participant Experience Officers to oversee the supporter experience of all event participants.
- Working collaboratively with other teams, including Event Leads, Omnichannel, Data Analysis, Digital Engagement, Supporter Care and Regional Engagement to develop and maintain the best supporter experience.
- Contributing to the planning and development of event participant and volunteer stewardship journeys and deliver areas of responsibility.
- Leading and advising on the implementation of stewardship communications across a range of channels, including mail, email, SMS, social media and phone.
- Managing relationships with external agencies (including fulfilment houses) to ensure best value and optimum levels of service at all times.
- Developing robust data analysis and testing processes across events stewardship campaigns.
- Analysing the progress and impact of our supporter experiences, providing support to live campaigns and feeding into event evaluations with recommendations.

About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.  

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.  

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. 

Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.     

Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? We know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart. 

Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

As the Challenge Events Fundraiser, you will manage the charity’s sporting, runs and challenges event places, working with the fundraisers to maximise income.

You will help shape and deliver our Challenge Events Fundraising strategy. You will develop new ways to engage supporters, review and improve our fundraising events, and make sure our activities are inclusive and impactful.

Main Responsibilities

• Be the main Child Bereavement UK sporting/race/challenge event contact, co-ordinating and managing all event activities with race organisers and participants.
• Manage and deliver fundraising Challenge events and from start to finish
• Work with the Challenge and Mass Programmes Manager to secure and liaise with volunteers for event attendance. Provide suitable volunteer requests and briefings and manage volunteers on event days.
• Assist in the development and implementation of Child Bereavement UK’s Challenge Events Fundraising strategy, embedding an audience-led approach to innovation
• Support the review of performance, opportunities, and help take action to leverage opportunities that maximise income, engagement, and brand exposure, and minimise risk.
• Contribute to driving innovation and identifying opportunities to grow income.
• Support the Special Events team and Regional Fundraising team on Child Bereavement UK events, promoting the events to Challenge Event participants and attending events as and when required.
• Put our supporters first by developing inclusive supporter journeys and materials.
• Present the work of Child Bereavement UK at individual fundraiser and community events, schools, conferences and other venues where a speaker is required. This includes giving informational presentations to audiences and accepting cheques and donations from fundraisers.
• Accurately input supporter information onto our database in accordance with the Data Protection Act, ensuring that all communications are up-to-date at all times.
• Work with Finance and Supporter Experience teams to ensure timely and accurate recording of donations and delivery of thank you letters.
• Regularly report on key performance indicators (KPIs) and support business planning.
• Prepare appropriate documents/policies in relation to fundraising at Child Bereavement UK as required.

 

Person Specification

Essential

• Proven successful experience of event organisation and supporter care
• Excellent written, verbal and presentation skills, with the ability to communicate with a wide range of people at all levels
• Experience of overseeing fundraising activity, including the development, support and management of volunteers
• Proven relationship-building skills and a track record of establishing and stewarding partnerships
• Excellent time management and organisational skills with the ability to prioritise work, handle conflicting demands and meet tight deadlines
• A creative thinker and quick to respond to opportunities
• Ability to be passionate and inspiring when communicating about the work of Child Bereavement UK
• Experience of using databases and excellent general IT skills.
• Strong attention to detail and project management skills.
• Ability to work cross-functionally and as part of a team environment.
• Willingness to work out of normal office hours, with time off in lieu (TOIL).

Desirable

• Understanding of child bereavement.
• Thorough understanding of relevant legislation/charity law affecting fundraising practice, including Health and Safety.

Benefits

• 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
• TOIL for our hours work.
• Contributory pension scheme.
• Company sick pay.
• Employee Assistance Programme.
• Life assurance.
• Training loans.
• Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 16th June 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Please refer to our recruitment pack for further details on the interview process.

TPP Recruitment is supporting a small, community-based charity to recruit an Interim Advice Manager on a fixed-term basis. This Interim Advice Manager role is a brilliant opportunity to lead a vital service supporting people facing real hardship, while also shaping systems, quality, and service development during a period of change.

Details
 

• Salary: £36,565 FTE (£29,252 pro rata)
• Location: Brent, Northwest London
• Working Pattern: 32 hours across 4 days (Monday–Thursday)
• Working arrangements: Hybrid (2 days per week on site)
• Contract: Fixed term to 20th April 2027

 
 
About the Organisation

This is a frontline charity tackling poverty and food insecurity and supporting people to move from crisis towards longer-term stability. The organisation’s advice offer is a key part of that support, delivering timely, high-quality guidance to people navigating complex challenges.
 
 
About the Role

As Interim Advice Manager, you’ll manage an advice service across multiple sites, leading staff and volunteers who deliver advice on benefits, housing, debt and immigration. You’ll combine hands-on delivery (including a small caseload) with oversight of quality, compliance, and continuous improvement. You’ll work closely with senior colleagues, including the Head of Advice, to help implement new initiatives and strengthen the service’s impact
 
 
Key Responsibilities
 

• Lead day-to-day delivery of the advice service, including setting objectives, managing performance, and providing supervision and feedback to staff and volunteers
• Hold a small caseload to stay connected to frontline delivery and community needs
• Maintain high-quality, compliant advice provision, ensuring delivery aligns with funder expectations and internal standards
• Use case management systems to report on cases and outcomes, supporting funding needs and future applications
• Drive service development, reviewing procedures, improving systems, and supporting expansion aligned to organisational strategy
• Undertake quality assurance activity (including case checking and advice audits) and keep colleagues informed of relevant policy/legislation changes
• Support effective volunteer management, including induction, support, supervision and retention activity
• Contribute to budgets, monitoring, evaluation, stakeholder feedback, and action planning to strengthen service effectiveness
• Work within the Advice Quality Standard (AQS) framework, ensuring policies and procedures remain current and audit-ready

 
 
Skills / Experience Required
 

• At least 3 years’ experience in welfare advice or casework within the charity sector
• Strong people management experience (including supporting and developing staff/volunteers)
• Strong project/service improvement experience, with confidence managing competing priorities
• Knowledge across welfare benefits, housing, debt and/or immigration, plus safeguarding understanding
• Confidence using case management systems and using data to inform reporting and improvements
• Experience of the Advice Quality Standard, work with refugees and asylum seekers, and/or community language skills (e.g., Arabic, Farsi, Somali) – desirable

 
 
To Apply

• If you’re ready to inspire others and be part of a team dedicated to saving lives, we’d love to see your CV!

 
 
Interview Process

• Stage 1: informal screening call (fit, motivation, and values alignment)
• Stage 2: formal in-person interview

 
 
Deadline for Applications

• Monday 1st June 2026, 9am

 

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Member Relationship Manager

Location: Home or hybrid option

Hours: 4 or 5 days a week

Salary: £36,791 (full time equivalent)

Accountable to: Head of Strategic Communications

Responsible for: Membership Officer X1

DBS Eligibility: Basic DBS check

Closing Date: 28th June 2026

Interview Date: 7th July

About the role

Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.

What You’ll Do:

You'll head up our Membership team, responsible for new and existing members. This is a front-line role where you’ll:

• Grow and develop membership by identifying, engaging and converting new member organisations, building a strong pipeline of opportunities and increasing membership income.
• Manage and strengthen member relationships to maximise engagement, retention and progression across Thirtyone:eight's tiered membership offering.
• Lead membership operations and performance through effective use of CRM data, reporting, budgeting, process improvement and line management of the Membership Officer.
• Champion the membership proposition by collaborating with internal teams, developing strategic partnerships and representing Thirtyone:eight at events, conferences and networking opportunities.

This role offers an exciting opportunity to combine relationship management, business development and strategic leadership to grow Thirtyone:eight’s membership community, strengthen engagement across churches and Christian organisations, and support the charity’s mission of creating safer environments for vulnerable people.

Why You’ll Love Working Here:

• Purpose-driven work: Everything you do helps protect children and vulnerable adults.
• Flexible working options: Balance your life and work with hybrid arrangements.
• Professional growth: Opportunities to learn, innovate, and lead.
• Supportive culture: Join a friendly, collaborative team that values your ideas.

If you enjoy delivering excellent customer service, handling detailed processes, and contributing to work that makes a meaningful difference, we’d love to hear from you.

Main Responsibilities

1.    Lead the active recruitment of new members with a particular focus on decision-makers and leaders.

2.    Build, manage and progress a membership pipeline, using proactive activity, referrals, events, partner networks and existing organisational data.

3.    Use Thirtyone:eight’s membership database to identify prospective organisations, map trends and growth opportunities aligned with our tiered membership model.

4.    Initiate and lead conversations with prospective members, articulating the value of membership clearly and confidently, responding to questions and handling objections appropriately.

5.    Manage relationships with existing member organisations, ensuring they understand and experience the value of their membership.

6.    Identify opportunities to grow value within existing accounts, including movement between membership tiers or increased engagement with services.

7.    Work with the Head of Membership and Finance & Business Manager to develop systems and processes that support effective relationship management and growth.

8.    Contribute to the ongoing review and development of Thirtyone:eight’s membership offer, ensuring it remains relevant, clearly articulated and aligned with member need.

9.    Collaborate with internal teams to ensure a joined-up member journey from first contact through to ongoing engagement. 

10.    Ensure staff and volunteers across the organisation are well equipped and confident to promote the benefits of membership.

11.    Represent Thirtyone:eight, its Christian ethos and safeguarding mission at external events, exhibitions, networks and conferences. 

Specific Responsibilities

1. Line manage the Membership Officer, providing supervision, support and clear objectives aligned to recruitment and relationship management priorities.
2. Work with the Membership Officer to embed an effective membership account management structure that develops member relationships at the appropriate level with key clients.
3. Work closely with the Communications Manager to shape and deliver member communications that support recruitment, retention and progression across membership tiers.
4. Produce regular, insightful reporting on member recruitment,retention and churn, pipeline health and activity, and performance against agreed targets.
5. Ensure staff and volunteers across the organisation are properly equipped to promote the benefits of membership.
6. Work collaboratively as part of Thirtyone:eight’s management team to support the delivery of the organisation’s strategic objectives.
7. Identify and develop opportunities to work with partners and networks that can support membership growth and visibility.
8. With the head of department and finance team to set the annual membership budget and ensure all spend is within budget, appropriately accounted for, and that maximum return on investment is achieved. 

Person Specification

A) Essential Personal Characteristics and Qualities:

• Humility - Having a modest view of your own importance.
• Integrity - The quality of being honest and having strong moral principles.
• Openness - Acceptance of, or receptiveness to change or new ideas. 
• Collaborative - Involving two or more parties working together. 
• Solution-focused - Concentration in problem solving or dealing with a difficult situation.
• Learning - Knowledge acquired through study, experience, or being taught.
• Creative - Having good imagination, thinking differently, or having original ideas.
• Fair - Treating people equally without favouritism or discrimination. 
• Committed - Dedicated to a certain course, cause or policy.
• Passionate - Having or showing strong feelings or beliefs. 

B) Essential Experience:

• Sales and marketing experience with good relationship/account management experience.

• Experience of using a CRM system to manage and analyses data and record activities. (Knowledge of MS Dynamics desirable).

• Relevant experience of managing and developing relationships with churches, Christian faith-based organisations, or charities, to increase engagement. 

• Experience in developing and embedding of processes and procedures to ensure high levels of customer service are monitored and maintained across an organisation.

• Experience of line managing a team of staff and volunteers as well as working with external agencies.

• Comfortable working to targets and being accountable for outcomes.

C) Essential Abilities, Knowledge & Motivation:

These are the skills we regard as essential for the role:

• A strong working knowledge of churches, Christian faith organisations and charities.

• Ability to communicate professionally and effectively at all levels of an organisation.

• Motivated to continually improve on past success and to challenge the status quo.

• Excellent interpersonal skills, including the ability to engage an audience.

• Self-motivated, resilient and outward-looking

• Ability to build strong, professional relationships with contacts of the charity. 

• Ability to work as a team member with colleagues and across departments.

• Good IT skills (MS Office applications as a minimum) with analytical capability.

• An ability to travel independently; both regionally and nationally as required.

• Knowledge and understanding of Equal Opportunity and Anti-discriminatory practice. 

• Willingness to promote and participate in relevant training and CPD. 
• Ability to identify with and accept the aims and objectives of the charity and statutory and other professional guidance as appropriate.

Exams Manager

London

£38,429

Working hours – Full time (35 hours per week). Standard working hours between 9am – 5pm.

Working arrangements – London, hybrid homeworking (minimum 6 days a month in office).

Are you an organised and proactive Team Manager? Do you enjoy managing processes, coordinating stakeholders and ensuring high-quality delivery in a fast-paced environment? If so, we would love to hear from you.

Our client is seeking an experienced and motivated Exams Manager to lead the end-to-end delivery of their examinations, ensuring a secure, consistent and high-quality experience for candidates worldwide.

As Exams Manager, you will be responsible for the operational delivery of examinations, ensuring they are delivered securely, efficiently and in line with agreed standards and timelines.

Working closely with senior colleagues, you will oversee the full exam lifecycle, from planning and scheduling through to results delivery, while managing key relationships with internal teams, suppliers and stakeholders.

You will play a central role in maintaining quality, driving continuous improvement, and ensuring an excellent candidate experience.

Key responsibilities within this role include:

• Leading the end-to-end operational delivery of examinations
• Managing and developing team members
• Managing exam cycles, timelines and logistics to ensure accurate and timely delivery
• Acting as the primary point of contact for operational matters relating to exams
• Coordinating with internal teams, suppliers and venues to support smooth delivery
• Monitoring operational performance, identifying risks and implementing solutions
• Ensuring compliance with regulatory, quality and security standards
• Supporting the development and improvement of systems, processes and ways of working
• Handling escalations and resolving operational issues effectively

Our client's ideal candidate will have:

• Proven experience delivering complex operational processes or assessments/examinations
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Excellent attention to detail and a commitment to quality and accuracy
• Experience working in high-stakes or time-sensitive environments
• Strong communication and stakeholder management skills
• The ability to analyse data and use performance information to inform decisions
• High levels of digital literacy, including strong MS Office skills
• Experience in professional exams or qualifications delivery (desirable)

Closing date: 16 June 2026

Please note, they will be reviewing applications as they are received. Interviews may be arranged, and the role may be filled before the advertised closing date. Early applications are therefore encouraged.

Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. 

Our client is all about their people – their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them. 

The On Demand Shift Manager provides operational leadership, clinical oversight and shift coordination for the On Demand bereavement support services which operate Mondays through Fridays 8am to 8pm. The role ensures that children, young people, and adults receive timely, safe and compassionate responses to bereavement needs through digital and on-demand channels.

In addition to line managing the On Demand Bereavement Specialists, the post holder also works on shift as part of the delivery rota to support the team directly, provide real-time guidance, and covers frontline services gaps. This blended role combines hands-on leadership, active service participation, and quality assurance, promoting excellent clinical standards, safeguarding practice, and a culture of learning and care. The post holder will work closely with the Head of On Demand Services to ensure that On Demand Services remain responsive, trauma-informed and aligned with best practice and organisational priorities.

Main Responsibilities

Leadership and Management

· Lead and coordinate daily On Demand service operations to ensure timely and effective response to live support requests

· Working closely with the other On Demand Shift Managers, manage team rotas, shift allocations, and cover arrangements to maintain consistent staffing and service continuity

· Provide real-time oversight during active service hours, offering guidance on case complexity, prioritisation and risk management

· Work on shift as part of service delivery to provide direct bereavement support, model best practice and ensure adequate cover during periods of high demand or staff absence

· Ensure service efficiency through proactive communication, timely handovers, and smooth transitions between shifts

· Support the Head of On Demand Services in monitoring resourcing, workflows and performance metrics

·  Offer live, on-shift supervision and mentorship to On Demand Bereavement Specialists, ensuring quality and consistency of interventions

· Support staff in making safe, informed, and trauma-sensitive decisions in line with organisational safeguarding policies

· Provide clinical leadership for the On Demand Bereavement Specialists on shift, offering case consultation and decision-making support particularly in high-risk, ethically complex or emotionally intense presentations

· Hold clinical responsibility for the most complex service users on shift, supporting staff to formulate risk, decide on interventions, and coordinate onward referrals or emergency responses in line with organisational policies and processional codes of ethics

· Model high standards of clinical thinking, boundaries and self-care, supporting staff and volunteers to manage vicarious trauma, moral distress and the emotional impact of working on an On Demand service

· Facilitate reflective debriefing following challenging or traumatic cases to maintain staff wellbeing and service stability

· Ensure all support aligns with the NICE (2004) Level 2 psychological intervention framework and current evidence-based practice

· Foster a compassionate, psychologically safe team culture that prioritises practitioner wellbeing, resilience, vicarious trauma awareness and continuous learning from service delivery

· Collaborate with the Head of On Demand Services on workforce planning, recruitment, induction and succession to maintain service resilience and capacity

Communication and Relationships

· Communicate clearly and sensitively within the organisation and with external partners, including parents, carers and professionals across social care, education, health and mental health services (i.e. schools, social services, CAMHS, CMHTs and/or GPs)

· Provide clear, supportive and trauma-informed communication to bereaved children, young people and adults during live shifts, adapting approach to age, crisis level and digital medium

· Offer real-time guidance, debriefing and constructive feedback to On Demand Bereavement Specialists during shifts, promoting consistent standards and shared learning

· Build collaborative relationships with internal teams and external stakeholders to support integrated care pathways

· Communicate effectively with the Head of On Demand Services and senior leadership on shift incidents, risks, service pressures and quality improvements, escalating appropriately

· Handle sensitive feedback, complaints and critical incidents with empathy, transparency and solution focus, maintaining trust with internal and external stakeholders

· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties

· Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families

· Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults

· Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support

· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations

Knowledge, training and experience

· Assess and engage in interventions with children, young people and/or adults in accordance with best practice

· Complete comprehensive psychosocial assessments which include assessments of risk and determining appropriate level of response/intervention

· Deliver targeted pre/post bereavement support and interventions utilising a range of therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework

· Advanced understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults

· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct

· Maintain knowledge about current, evidence-based practice

· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies

· Demonstrate knowledge of all relevant policies and procedures

· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate

· Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery

· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities

Analytical and judgment skills

· Strong ability to make rapid, sound clinical and safeguarding judgments during live shifts, assessing risk, prioritising cases and deciding on immediate interventions or escalations

· Analyse real-time service data to optimise shift deployment, identify trends and recommend operational improvements

· Alongside the Head of On Demand Services critically evaluate team performance, recordings, transcripts and audits to provide targeted service or staff development, mitigate practice drift and uphold clinical governance standards

· Exercise exceptional professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults pre and post bereavement and in the delivery of immediate on demand support

· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths

· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support

· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief

· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support

· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring

· Planning and organisational skills

· Strong shift and staff coordination

· Plan and organise work autonomously while engaging collaboratively with colleagues and volunteers to support coordinated care and seamless service delivery

· Support in the organisation of comprehensive quality assurance processes including shift audits, case sampling, outcome tracking and compliance monitoring

· Plan and deliver team training, drills and simulations for crisis scenarios, digital tool proficiency and new protocols, ensuring readiness for peaks in bereavement demand

· Provide cover and support for On Demand Support Service staff during periods of absence or high demand

· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements

· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness

· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives

Person Specification

· Level 4 qualification (or above) in counselling, psychotherapy, clinical psychology, counselling psychology or arts psychotherapy Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Evidence of relevant continuing professional development

· Experience of leading a team, ideally in bereavement, palliative care, mental health or closely related fields

· Experience with digital platforms

· Proven track record of successfully managing multidisciplinary teams delivering services to complex service users and complex safeguarding and risk issues involving children and adults

· Proven skills in managing teams and change successfully

· Experience of working therapeutically with children and young people

· Experience of working therapeutically with adults

· Robust knowledge of the emotional and psychological impact of bereavement and the needs of bereaved children, young people, families and adults

· Strong understanding of grief, loss and trauma across the life course, and of evidence-based bereavement interventions for children, young people and adults

· Deep understanding and knowledge of psychological theories, therapeutic interventions and models of grief work for children, young people and adults, and their effective application in practice

· Able to make clear psychological assessments inclusive of risk, safeguarding and mental health needs for children, young people and adults

·  Expert knowledge of safeguarding policies and procedures

· Strong leadership, communication and relationship-building skills, with the ability to influence at senior levels and work collaboratively across teams and organisations.

· Strong understanding of change management and how best to implement change

· Excellent communication skills both verbal and written

· Attention to detail and produces reports and information to a consistently high standard

· Ability to manage time effectively, meeting deadlines while maintaining quality and accuracy

· Ability to successfully work collaboratively with colleagues, demonstrating strong interpersonal skills and the ability to influence and engage others positively

· Ability to deliver effective support, supervision, and line management to staff and volunteers, fostering professional growth and accountability

· Model high levels of personal integrity, professionalism, and ethical conduct

· Bring passion and enthusiasm for delivering high quality digital first bereavement services to children, young people, families and adults

Benefits

· 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 17th June 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Please refer to our recruitment pack for further details on the interview process.

About Tadamon

Since the start of the genocide in Gaza, more than 1,300 Palestinians have arrived in Britain, with many hundreds more expected over the coming months and years. Some have arrived via boats and others as students or visitors unable to return home and forced to apply for asylum. Added to this are increasing numbers of students, injured children and their families who have been evacuated directly from Gaza to Britain.

Upon arrival they in dire need of support, but often instead find a hostile environment and a charitable sector decimated by legal aid cuts and with limited capacity to assist them. The support that is available has been provided on an ad hoc basis by the Palestinian community and other migrant and faith organisations.

Tadamon aims to formalise much of this ad hoc support, by extending more structured provisions for supporting the Palestinian community in Britain – particularly newly arrived Palestinian refugees and those from Gaza – through casework, community services, access to legal resources, advice and advocacy, mental health support, cultural connection, employment, language and skills training.

Purpose of the Role

Tadamon is seeking an experienced and compassionate Community Caseworker to join our small and growing team.

The postholder will work directly with Palestinian new arrivals, including asylum seekers, refugees, students unable to return home and evacuees from Gaza. Many of our community members are navigating trauma, loss, displacement and complex immigration processes.

The purpose of the role is to:

• Provide holistic, high-quality casework support and advocacy.
• Ensure community members can access safe housing, legal representation (via referral), healthcare, education and welfare support.
• Reduce isolation and strengthen community engagement.
• Support Tadamon’s volunteers and mentors to deliver coordinated and culturally grounded support.
• Contribute to Tadamon’s development as a new and growing charity.

This role does not involve the provision of any regulated immigration advice or medical advice. The caseworker will provide information, advocacy and referrals to appropriately regulated legal and medical professionals.

Tadamon is committed to building internal immigration advice capacity. We are keen to support the successful candidate, where appropriate, to work towards accreditation with the Immigration Advice Authority (IAA), subject to organisational need and funding, and in line with relevant regulatory requirements which we hope to work towards meeting in due course.

Key Responsibilities

Casework & Direct Support

1. Build positive, professional and trusting relationships with community members, ensuring a culturally sensitive and trauma-informed approach to casework.
2. Conduct comprehensive needs assessments and co-produce tailored support plans addressing immediate and longer-term needs.
3. Provide holistic casework support, including:
   • Support with accessing safe and stable housing.
   • Assistance with GP registration and navigating NHS services (without providing medical advice).
   • Support to access education, ESOL, employment and training opportunities.
   • Support accessing welfare benefits, access to our hardship fund, and financial assistance where eligible.
   • Referral to qualified immigration advisers and solicitors for legal advice.
4. Advocate (with informed consent) on behalf of community members with local authorities, housing providers, schools, healthcare providers, solicitors and other statutory or voluntary agencies.
5. Accompany community members to key appointments where appropriate and capacity allows.
6. Support individuals who may be at risk or in crisis, escalating safeguarding concerns in line with policy.

Community & Partnership Working

1. Encourage community members’ participation in Tadamon’s events, peer support initiatives and community activities to reduce isolation and strengthen connection.
2. Build and maintain effective partnerships with local authorities, legal providers, health services, community organisations and other stakeholders.
3. Contribute to the development of structured community initiatives and culturally appropriate support models for Palestinians in the UK.

Organisational Development

1. Maintain accurate and timely case records using Tadamon’s case management system in line with GDPR and data protection legislation.
2. Contribute to monitoring, evaluation and reporting requirements, including providing anonymised case studies and data.
3. Attend supervision, team meetings and appraisals.
4. Take initiative in pursuing relevant training, including maintaining up-to-date knowledge of UK asylum, immigration and welfare systems.
5. Where agreed, work towards IAA accreditation to support Tadamon in building regulated immigration advice capacity (training and supervision support to be discussed).
6. Comply with all Tadamon policies and procedures, including safeguarding, confidentiality, equality, diversity and inclusion, and health and safety.
7. Undertake other duties appropriate to the role as the organisation grows.

Person specification

The ideal candidate will be an Arabic speaker, and will have a minimum of three years’ experience as a caseworker. They must bring energy and determination to the role and must be committed to working in collaboration with community members who may be at high risk or in crisis.

The ideal candidate will possess a proven ability to manage a complex caseload and the desire to work as a member of a small team to protect and promote the interests of some of the Palestinian community through the provision of support to the individuals we seek to support.

The ideal candidate will be committed to the achievement of Tadamon’s long-term goals and will be passionate about ensuring that our community members can access the resources they need and feel seen, heard and supported in doing so.

The ideal candidate will have previous experience in carrying out casework with children, young adults, and vulnerable adults, including supporting and safeguarding individuals with complex needs.