Digital communications officer jobs

Individual Giving & Engagement Manager

We are seeking a strategic and creative Individual Giving & Engagement Manager to grow supporter income and deepen relationships with individuals passionate about protecting rainforests.

Position: Individual Giving & Engagement Manager
Salary: £40,000 per annum
Location: Remote within the UK with occasional travel
Hours: Full time
Contract: Permanent
Closing Date: 5:00pm on Thursday 2nd April 2026. (We reserve the right to close the role early should a suitable applicant be found)
 

About the Role

This role will lead the organisation’s individual giving programme, developing strategies to attract, engage and retain supporters while increasing sustainable income.

Working closely with the fundraising and communications teams, you will oversee multi-channel campaigns, supporter journeys and fundraising appeals. You will also manage a small team and use data insights to optimise performance and drive long term supporter engagement.

Key responsibilities include:

• Leading the development and delivery of the individual giving strategy
• Managing campaigns across digital, social and supporter communications channels
• Growing income through regular giving, appeals, payroll giving and community fundraising
• Managing budgets, monitoring performance and analysing campaign results
• Collaborating with marketing and communications colleagues to deliver integrated campaigns
• Developing supporter journeys to improve acquisition, retention and lifetime value
• Line managing the Individual Giving Officer and ensuring excellent supporter care
• Maintaining accurate data and campaign records within the CRM system
• Ensuring fundraising activity complies with regulatory and governance requirements

About You

You will be an experienced individual giving fundraiser who enjoys combining creativity with data led decision making.

You will bring:

• Experience growing an individual giving programme or supporter income stream
• Proven experience delivering multi-channel fundraising campaigns
• Strong analytical skills with the ability to interpret data and improve performance
• Excellent written communication and storytelling skills
• Experience managing budgets and monitoring fundraising results
• Confidence managing or mentoring team members
• Strong collaboration skills and the ability to work across teams

About the Organisation

This organisation works in partnership with Indigenous and local communities to protect rainforests and tackle the climate crisis. By supporting community led conservation and providing practical resources, they help protect vital ecosystems while strengthening resilience against environmental threats.

Other roles you may have experience of could include; Individual Giving Manager, Supporter Engagement Manager, Fundraising Manager, Digital Fundraising Manager, Supporter Acquisition Manager, Individual Giving Lead.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Islington Mind is dedicated to promoting the preservation and safeguarding of mental health. We support the recovery process of people who experience mental distress and provide for the relief and the wellbeing of their carers.  

Job title:  IT and Resources Officer 

Salary: £18,900 per annum for 3 days a week  (£31,500 FTE) 

Contract: 0.6FTE, 3 days per week, permanent 

Hours: 22.5 per week 

Location: Unit 4 Archway Business Centre, 19-23 Wedmore Street, Islington, London, N19 4RU 

Annual leave: 26 days plus bank holidays (Pro rata entitlement: 21 days leave including bank holidays) 

Responsible to Head of Service  

Key internal contacts colleagues, trustees, Service users and volunteers 

Key external contacts Regulatory bodies, partner organisations, suppliers 

Main Purpose To hold responsibility for the framework, delivery, and day-to-day management of the charity’s IT systems and organisational resources, ensuring secure, efficient, and value-for-money operations that enable high-quality mental health services. 

MAIN AREAS OF RESPONSIBILITY 

1. IT RESPONSIBILITIES 

• Be the first point of contact for our externally contracted IT support team, to ensure all devices are maintained, updated, upgraded, and secured, including operating systems, security patches, antivirus, and endpoint protection. 

• Lead on all IT systems across the organisation, including hardware, software, networks, cloud-based systems, and user access. 

• Be our cyber security awareness champion and link with the external IT support team on any suspected cyber incidents, phishing attempts, data breaches, or system vulnerabilities. 

• Purchase, install and configure new IT equipment and software in line with organisational needs, budget, and security requirements. 

• Support staff with installing and using approved software and digital tools, providing guidance and basic training as required. 

• Maintain accurate IT documentation, including user access, licences, warranties, and renewal schedules. 

• Support business continuity from an IT perspective, ensuring systems resilience, backups, and disaster recovery arrangements are in place and tested. 

2. Resources and Core Business Administration  

• Lead on organisational resource management, including purchasing of equipment, supplies, and services, ensuring value for money and compliance with budgetary controls. 

• Maintain and update the Asset Register, ensuring all equipment is logged, tracked, and reviewed appropriately. 

• Provide administration to support the core business team including finance, health and safety contractors, insurance contracts 

• Support the maintenance and regular review of the Business Continuity Plan, ensuring it remains accurate, practical, and up to date. 

• Assist with record keeping, document control, and data accuracy across administrative and resource systems. 

• Contribute to the smooth running of central administrative processes and support continuous improvement in systems and ways of working. 

ORGANISATIONAL RESPONSIBILITIES 

• Foster a culture of excellence, collaboration, and continuous improvement across the organisation. 

• Champion the charity’s values, professional integrity, and commitment to inclusion and respect. 

• Work collaboratively with colleagues across teams to achieve organisational objectives. 

• Keep up to date with best practice and developments relevant to IT, resources, administration, and the voluntary sector. 

• Operate in compliance with employment legislation and organisational policies relating to staff, volunteers, and service user wellbeing. 

OTHER REQUIREMENTS 

• Champion and promote equality, diversity, and inclusion in all areas of work. 

• Maintain awareness of and comply with organisational policies including safeguarding, confidentiality, health and safety, and data protection. 

• Represent the organisation externally where appropriate and develop positive working relationships with external stakeholders. 

• Take responsibility for keeping up to date with issues affecting people with mental health problems and the wider voluntary sector. 

• Attend organisational meetings outside normal office hours on occasion. 

• Travel regularly within the Borough. 

• Undertake any other duties commensurate with the level of the post.

If you are interested, please download and complete the  application form and monitoring form and email both to Philip Challinor before 5:00pm on Wednesday 11 March 2026.

Interviews will be held during the week commencing Monday 23 March.

Hours: A minimum of three days per week up to full time 

Contract: Permanent 

Location: Home-based with occasional travel to our office in Vauxhall, London (approximately four times per year), occasional travel to visit projects and approximately two overnight stays per year 

Reports to: Head of Marketing, Communications and Fundraising. 

About Housing Justice 

Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments. We welcome applications from all sections of the community and recognise the value of lived experience of homelessness. 

About your role 

This is an exciting opportunity for a skilled Fundraising Co-ordinator to join the Marketing, Communications and Fundraising team at Housing Justice.As Fundraising Co-ordinator, you will identify both statutory and grant funding opportunities to fund our projects, and craft compelling bids and proposals that clearly articulate our vision, services, and value to commissioners and funders. You will also be responsible for applying for relevant accreditations to support your applications and will have experience of building corporate partnerships. 

Please note that we do not accept CVs or applications that are not submitted using our standard application form..

We are looking for an experienced events expert who can plan, deliver and evaluate a diverse portfolio of impactful, high-profile events designed to inspire, engage and mobilise current MSF supporters and recruit new ones.

The Events Manager will lead the strategic planning, delivery and evaluation of diverse portfolio of impactful, high-profile events designed to inspire, engage and mobilise current supporters and recruit new ones. 

The post-holder will ensure that events align with MSF UK’s mission and values, while maximising engagement, awareness and return on investment. 

They will play a pivotal role in fostering relationships with key stakeholders and driving MSF UK’s supporter engagement strategies forward. 

They will collaborate across departments, manage budgets, and provide actionable insights to continuously improve MSF UK's public engagement efforts. 

Hours: Full time, 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in office (including Wednesdays and Thursdays) 

Salary: £46,784.49 per annum - £57,181.04 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Financial administration

Administration of the donations inbox, liaising with current donors and prospective donors for simple queries. Ensuring good organisation of the inbox with a clear labelling system.

Draft donation acknowledgement letters for donors to acknowledge donations received.

Management of donations management system (Raisers Edge), including:

review of potential duplicate donor records

ensuring accurate documentation and declarations for Gift Aid donors

making edits and updates to donor records as and when required.Maintenance of the tracker for Raisers Edge issues to ensure these are managed and dealt with appropriately.

Follow up with donors who have expressed an interest in Gift Aid.

Liaising with the Comms team to ensure maintenance of supporters contact list.

Digital archiving of paper-based records held within the Finance Department.

Support Finance Managers with the organisation of the shared drive and the Sharepoint site.

Management of Finance policy and procedure documents library on the shared drive, ensuring these are up-to-date and accessible to staff.

Scan letters received for finance and deal with these appropriately (sharing with the relevant individual and/or filing on the shared drive).

Download bank statements on a daily basis and save on the shared drive.

Financial controls

Reconciliation of simple balance sheet accounts (e.g. petty cash, debit notes, deposit accounts) on a monthly basis.

Rconciliation of properties bank accounts and deposit accounts on a monthly basis.

Support the Finance Officer (Income) with donations collections and trips to the bank to deposit cash and cheque donations, ensuring all cheques and cash received are banked promptly and securely.

Provide assistance with the annual audit and the preparation of the statutory accounts, particularly with regard the provision of supporting documentation.

Host finance inductions for all new staff members.

Financial processing

Manage the corporate credit card process and user register, including onboarding of new users.

Issue monthly credit card statements to staff members for their expenses submissions.

Conduct first finance review of monthly credit card submissions and collate the supporting documentation submitted, ready for posting.

Collate Out of Pocket expenditure claims and conduct a first review of these before processing by the Finance Officer (Expenditure).

Support the Finance Officer (Income) with quarterly donor pledge statements process.

Post property and Victoria Hall interest, bank sweeps, and charges into Business Central.

Supporting others

Perform any other financial duties and responsibilities as assigned by the Financial Controller, Properties Finance Manager, Head of Finance and Operations.

Supporting Finance Officers (Income and Expenditure) and covering key tasks in their absence.

QUALIFICATIONS, SKILLS, KNOWLEDGE, EXPERIENCE, BEHAVIOURS, ATTRIBUTES
Qualifications

Educated to A-Levels (desirable).
 

Experience

Experience using Excel and MS Office suite.
Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision; ability to anticipate issues or scenarios, and to address them proactively
Experience of charity accounting and knowledge of such requirements (desirable).
 

Skills

Highly organised with good administrative skills.

Good interpersonal, customer care and liaison skills with a wide range of stakeholders.

Fluent in oral and written English.

A commitment to high professional and personal standards and continuous improvement.

Strong numerate skills with acute attention to detail.

Ability to work under pressure, manage competing priorities and delivering to tight deadlines.

Knowledge

Understanding of and appreciation for ADKN’s goals, values and ethics.

Awareness of charity accounting, charity fundraising regulation and company legislation.

 Attributes

Demonstrates equity, transparency and integrity with high personal and organisational ethical standards; is fair, honest and trustworthy with respect for confidentiality; inspires and builds trust.

Respectful of diversity; sensitive towards others; open and understanding toward other people’s cultures, values, autonomy, and faiths; demonstrates compassion and empathy; is courteous to others with respect for their background, religion, gender and age.

Behaviours
Communicates clearly and concisely; expresses complex ideas in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs.

Is a supportive team player, collaborates creating a culture of knowledge sharing and team learning. Is proactive in teamwork.

Enterprising attitude that is quick to search out alternative solutions to needs or problems.
Builds, maintains and deepens constructive and effective relationships with stakeholders, changes approach to achieve desired results if required.

Has a customer focused approach, is flexible and always puts the good of others at the centre of decision making; is dedicated to AKF’s purpose and fulfilling the mission.

Inspires self and others to greater performance, professional standards and results; likes to get things done; accepts new challenges and opportunities; gives and receives timely balanced feedback.

Internal Relationships

AKF (UK) finance team

Wider AKF (UK) colleagues

External Relationships

Individual Donors

Raiser’s Edge supplier (Blackbaud)

Application Details:
Must have right to work in the UK.
 Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.

Executive Assistant

LGB Alliance is the UK’s only charity to exclusively support same-sex attracted people.

We stand up for lesbians, gay men and bisexuals, highlight the dual discrimination faced by lesbians, promote respectful free speech and fight the medicalisation of children.

We provide information, community and support to LGB people and campaign on issues that affect us in a world where being lesbian, gay or bisexual is once again under threat.

Job Summary

You will play a key role in ensuring the smooth and efficient operation of the charity’s day-to-day administration. This part-time role provides essential support to the Board of Trustees, CEO, Policy Team, and staff across various administrative and operational functions. You will work the equivalent of three days a week and can be flexible about the distribution of your hours.

Key Responsibilities

• All administrative support for Board of Trustees, including minute taking.
• Administrative support to the CEO, Policy Team, and wider staff team.
• Manage diaries, schedule meetings, and coordinate logistics for internal and external appointments.
• Maintain and support effective use of the organisation’s CRM system.
• Provide compliance administration for across the organisation.
• Support the planning and delivery of events, including logistics, booking, and attendee communication.
• Provide administrative support for fundraising activities, including database maintenance.
• Maintain office systems, filing, and documentation to ensure compliance and accessibility.

 Person Specification

• Proven experience in an administrative role
• Demonstrated experience in minute-taking for formal meetings (e.g. Board, committees, or staff meetings)
• Excellent organisational and time-management skills
• Strong communication skills, both written and verbal
• Confidence using digital tools, including CRM systems, Microsoft Office, Google Workspace, and scheduling platforms
• Ability to work independently, take initiative, and manage competing priorities
• Commitment to the values and mission of the organisation

Essentials

Experience of minute taking.

Minimum of three years’ experience in an administrative role.

Experience working with CRMs.

Strong verbal and written communication skills.

Fundraising administration experience would be valuable but is not essential for this role.

**UPDATE** Due to a high volume of applications this advert will close at 9am on Monday 9th March.

This is a fantastic chance to join a small and friendly team working to improve health outcomes and reduced inequalities for all school-aged children, young people, their families and communities. You will provide day-to-day operational support and coordination across our core organisational functions.

Contract type: Freelance / self-employed
Rate of pay: £23 per hour
Hours: Approximately 20 hours per week
Location: Home-based (UK), with occasional meetings as required

The role is offered on a freelance basis with the opportunity to work remotely and flexibly throughout the week.

**UPDATED** Advert closes at 9am on Monday 9th March with online interviews planned for w/c 16th or 23rd March. We reserve the right to close this advert early.

We are looking for a Social Media and Online Fundraising Manager to join a small grassroots health charity to engage the beneficiaries and stakeholders through various online channels.

The Charity
A passionate and collaborative health charity dedicated to prioritising quality of life for those in need and their support networks. You would be joining an incredible organisation with a supportive culture offering flexible home working with quarterly meet ups in London. This is initially an 18 month contract with the potential to go permanent.

The Role
This is a brand new role to support the Chief Executive and Co-founder for a niche health cause with a strong patient support network.

You would create an online fundraising strategy and deliver a practical plan for a series of annual events, focusing on activities, personal challenges or social events.

You would create a communication strategy for social media and a practical annual plan that incorporates the different type of content that will engage new stakeholders and to share engaging content, relevant information, knowledge and research for the different audiences.

There is the opportunity to participate at in-person at events in the UK and abroad, recording live content on social media in an accurate, sensitive and engaging way.

The Candidate

Happy to work in a small close knit charity.

Proven experience of funding raised from online engagement of communities through various events and activities.

Experience in creating engaging content on a range of social media channels, including Facebook, Instagram, X, Bluesky and LinkedIn.

IMPORTANT NOTE

The client is considering applications on a rolling basis so please get in touch ASAP to find out more.

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

At Flame we are excited to see how God brings transformation through our work to those who have suffered war, terror or oppression. If you would like to be part of bringing God's healing and freedom we'd love to hear from you! 

This is an interesting and varied role offering scope for creativity. It is suited to someone who can effectively deliver projects, handle finances confidently, and excels at developing processes. Working closely with the Missions Director and other staff to provide technical and administrative support to the vision and mission of Flame.

Are you a highly organized and flexible individual capable of contributing across multiple operational areas? Namely HR, IT, Finance, Compliance, and Communications. The role demands excellent IT and communication skills, both written and oral. A strong eye for detail is essential for policy management and compliance, ensuring the charity remains legally compliant and delivers its missions safely and efficiently.

We're looking for someone who is confident, shows initiative and is creative in their delivery of the work.  Someone who can take on the responsibilities and run with them under limited supervision. 

We are a flexible employer and you will be joining a small supportive team.

The role 

The Events Assistant will support our Engagement Officers in the day-to-day coordination and delivery of the events and outreach, such as our Fellas’ Forums and Fellas’ Fairs. Working alongside the Engagement Officer, Engagement Manager, Office Administrator, and wider team, they will assist in the promotion, organisation, facilitation, and evaluation of events and engagement activities, including large-scale events. 

They will support a range of administrative and practical tasks, demonstrating strong organisational skills, the ability to multitask, and confidence in completing delegated responsibilities. This role will require travel across Essex and occasionally beyond. Please note some events will take place during evenings and weekends. 

The Events Assistant will also contribute to wider engagement initiatives, including both traditional and innovative outreach methods, such as digital engagement or film-based activities, supporting project outcomes and community participation. 

Working as part of the HWE team, the Events Assistant will help ensure that events, projects, and activities are well-coordinated, inclusive, and delivered in line with the principles and standards outlined in the HWE Strategic Plan. 

To work with HWE staff, and especially the Business Planning Team, to support the delivery of high-quality and well-organised HWE ongoing forums and events. This includes: 

• project planning, to ensure that the aims, objectives, and outcome plans are in place and that the intended activity is likely to achieve those outcomes; that suitable milestones and monitoring are in place; that budgets are realistic and represent best value; and that risks have been assessed. 

• project delivery, including working with and coordinating HWE ambassadors and staff, as well as external partners/stakeholders, suppliers and contractors, to ensure that HWE projects and events are delivered according to plan; 

• ensuring that project delivery is on time and on budget, and that risk mitigations are in place; 

• working with the HWE communications team to ensure that there is a PR and communications plan in place, and that it is implemented as appropriate; 

• ensuring that projects/events are evaluated appropriately, that outcomes are monitored, and that feedback is captured and provided to stakeholders. 

Key accountabilities 

• Demonstrable experience of working on projects and/or events. 

• Experience working in a fast-paced environment, managing a potentially unpredictable workload. 

• Knowledge and experience of using IT systems. 

• Experience and knowledge of social media and its applications. 

• Experience of community outreach and engagement.

• Ability to carry out events in evenings / weekends as required.

• To conduct other tasks and duties as considered reasonable by the CEO. 

This role involves a Level 3 Apprenticeship with Colchester Institute.

TRC Sexual Abuse & Rape Support Greater Manchester is seeking an experienced and committed professional to join our team as our Services & Operations Manager.

Based across our sites in Trafford, you will provide clinical and operational oversight of TRC’s service areas (counselling, ISVA, helpline & digital, and Pathfinder) and provide direct day-to-day service management. You will lead on safeguarding, act as a line of support between the client-facing services and the CEO, line-manage our service coordinators, lead on triage meetings and coordinate TRC's centre.

This job would be ideal for someone who is passionate about supporting survivors of sexual violence, has line-management experience and has case management experience in a specialist support service.

Do you share our dream of a UK where poverty is a thing of the past?  

Founded in 2019, the Poverty Truth Network believes this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it.

We are now recruiting for an Administrative Coordinator to join our team. 

This is a key enabling role within a small, relational and values-led organisation. The Administrative Coordinator will provide coordinating and administrative support across the Network, helping ensure smooth systems, high-quality financial administrative and shared working practices across a dispersed team. 

You will be a highly organised and dependable administrator, with experience supporting finance and digital systems, and a clear commitment to social justice and relational ways of working. 

Key tasks include:

• Coordinating meetings, events and trustee processes 

• Providing hands-on finance administration, including bookkeeping using Xero 

• Supporting digital systems, CRM and data stewardship 

• Maintaining accurate records and shared documentation 

• Contributing to consistent, relational and accountable ways of working across the Network 

This role involves working from home with some travel. 

We welcome applications from people with the necessary skills and experience from all walks of life, particularly those from communities underrepresented in the charity sector. 

How to apply 

To apply, please send your CV and a cover letter (maximum 2 sides of A4) explaining how your skills and experience match this role. Please include the names and contact details of two referees (at least one of whom knows you in a professional capacity). 

The application deadline is 23:30 on Wednesday 25th March.

Interviews will be held online on 1st and 2nd April.

Applications will only be considered from applicants who already have the right to work within the United Kingdom. 

Are you a passionate, values-driven fundraiser looking for a career-defining opportunity? Join WSUP at a pivotal moment as we grow our impact and strengthen our fundraising in line with our ambition to prevent and end homelessness in our community.

Click Apply, download our Recruitment Pack and find out about WSUP's strategic priorities.

This Fundraising Lead role (Maternity Cover) is central to our strategy - designed to secure sustainable income through community engagement, partnerships, and bold, values-aligned funding. You’ll lead the development and delivery of an ambitious fundraising strategy that aims to grow income to £400,000+ per year - supporting both WSUP’s immediate needs and long-term growth. This will include a blend of bid writing, challenge events, and community-led fundraising, working closely with volunteers, partners, and local supporters to build strong relationships and unlock sustainable income.  

Your work will help expand our trauma-informed services, embed lived experience across the organisation, and ensure we respond to rising demand with dignity and care- while building a local solidarity economy based on mutual support and community-led solutions.

We’re looking for a creative and strategic thinker with excellent relationship-building skills and a commitment to equity and inclusion. You’ll be working closely with our leadership team and wider network of partners and volunteers, shaping a fundraising programme that reflects WSUP’s grassroots ethos and the powerful stories at the heart of our work.

This is a unique opportunity to help shape the future of a trusted local charity - and to play a vital role in building a healthier, more just Greenwich for all.

Key Responsibilities

Fundraising & income generation 

· Trusts & grants: Research, write, and submit compelling funding applications to trusts, foundations, and grant-making bodies to secure new and repeat funding.

· Corporate & individual giving: Work alongside Service Delivery Manager and Deputy Service Manager to develop relationships with corporate sponsors and individual donors, creating engagement opportunities.

· Donor stewardship: Manage and nurture relationships with funders, ensuring timely reporting and impact updates.

· Donor stewardship: Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.

· Fundraising strategy: Support the development and implementation of WSUP’s fundraising strategy, identifying new opportunities for income growth.

· Event fundraising: Assist in planning and delivering fundraising events to engage supporters and raise unrestricted funds

· Financial oversight: Work with the CEO to develop fundraising budgets and ensure accurate income tracking.

· Financial oversight: Process cash and cheque donations for Community & Events income, including ensuring this income is processed and recorded accurately on our database which may include batch uploads.

· Campaigns & appeals: Develop and implement online fundraising campaigns, such as Winter Appeal or emergency appeals.

· Storytelling & impact reporting: Work with Communication Lead to share real-life stories that showcase WSUP’s work.

Person Specification

Essential skills & experience

· Fundraising knowledge: Understanding of trust, foundation, and corporate fundraising, with proven experience of writing successful grant applications.

· Communication skills: Strong written and verbal communication, with the ability to craft compelling proposals and reports.

· Relationship management: Ability to build relationships with funders, donors, and stakeholders at various levels.

· Organisational skills: Ability to prioritise workload, meet deadlines, and manage multiple projects simultaneously.

· IT proficiency: Strong skills in Microsoft Office (Word, Excel, PowerPoint), databases, AI tools and social media scheduling tools.

· Financial literacy: Ability to create fundraising budgets and financial reports.

· Compliance: Knowledge of fundraising legislation, including Gift Aid and GDPR compliance.

Desirable skills & experience

· Experience in a small charity setting, ideally within the homelessness or health-related sector, understanding the challenges and opportunities of grassroots fundraising.

· Experience organising donor engagement events or corporate sponsorship opportunities.

· Proven ability to use videos and infographics to enhance fundraising campaigns.

· Social media: Experience using social media for fundraising and engagement, with an understanding of digital marketing principles.

· Experience with volunteer management or coordinating fundraising volunteers.

Personal attributes

· Passionate about social justice and WSUP’s mission to support people in crisis.

· Self-motivated and able to work independently, with a proactive and creative approach.

· Adaptable and willing to take on a variety of tasks in a small but dynamic team.

· Resilient and resourceful, with a problem-solving mindset.

· Comfortable working in a fast-paced, evolving environment where flexibility is key.

What we offer

· The opportunity to make a real impact in a grassroots charity supporting local communities.

· Flexible working arrangements (remote work possible).

· Professional development and training opportunities.

· A supportive and inclusive team culture, with a strong emphasis on lived experience and trauma-informed practice.

Who We Are

Amna envisions a world where refugees have the power to shape their own futures, unbounded by the impact of trauma, conflict and displacement. We are a refugee-led organisation working to expand mental health support and community-led psychosocial services for communities affected by conflict and displacement, giving them the tools to heal, rebuild resilience, and rediscover joy and belonging.

Our approach is simple and evidence-based, developed in partnership with refugees and psychosocial experts. We work globally to fund, train, and empower frontline organisations and humanitarian workers to deliver trauma and identity-informed care to those affected by displacement. By fostering safe spaces for healing and offering creative and cultural tools and practices, we aim to break the cycle of intergenerational trauma and create lasting change.

Since 2016, Amna has directly supported over 76,000 individuals, including children, youth, and adults trained over 3,600 facilitators from 720 organisations across 23 countries to deliver trauma- and identity-informed care. Our programs have indirectly impacted the lives of over 2 million displaced people, helping them find strength and hope in the face of adversity.

At Amna, we believe in the power of community, healing, and hope because every refugee deserves the chance to reclaim their future.

Safeguarding

We take a proactive approach to safeguarding, embedding care, accountability, and protection into everything we do. Safeguarding is a shared responsibility. We expect all staff to adhere to ethical safeguarding principles, follow Amna’s Safeguarding Policy, and integrate safeguarding into daily work.

How Will You Make a Difference?

At Amna, finance is about more than compliance; it is about trust, care, and accountability.

As Finance & Compliance Officer, you will help ensure that our resources are managed responsibly so programmes can deliver meaningful impact. Your work will provide the stability and transparency that colleagues, partners, trustees, and donors rely on.

You will:

• Maintain accurate and reliable financial records that build confidence in our work

. • Support clear, proportionate controls that protect the organisation while remaining practical and enabling.

• Work collaboratively with colleagues, explaining financial information in accessible and respectful ways.

• Help strengthen systems and processes to support a positive, accountable culture.

Through integrity, attention to detail, and a calm, solutions-focused approach, you will play a vital role in sustaining Amna’s mission and values.

The Finance & Compliance Officer will typically report to Finance Manager.

Responsibilities include:

Financial Management & Accounting (UK charity context)

• Maintain accurate and up-to-date financial records in line with UK charity good practice and organisational financial policies.

• Manage the general ledger, including accounts payable, accounts receivable, payroll journals, and bank transactions.

• Process payments in a timely manner to internal and external stakeholders (team members, suppliers, partners, consultants), ensuring appropriate approvals, documentation, and compliance with delegated authority.

• Record and monitor income and expenditure, ensuring accurate project coding and fund allocation.

• Prepare monthly journals including accruals, prepayments, deferred income and inter-fund adjustments.

• Perform monthly bank reconciliations and full balance sheet reconciliations, ensuring all control accounts are supported.

• Raise and process invoices where required (including consultant invoicing), and coordinate internal approval workflows for payment processing.

• Maintain and regularly update the medical insurance tracker and supplier payment tracker.

• Monitor and follow up on partnership (sub-grantee) agreements and payments, as well as programme consultancy trackers, ensuring financial accuracy and completeness.

• Support cashflow monitoring and short-term/medium-term cash forecasting; flag risks and timing issues proactively.

• Integrate monthly payroll journals into the accounting system and reconcile payroll control accounts.

• Support VAT preparation work and provide documentation for advisors

• Maintain and reconcile the fixed asset register.

Budgeting, Forecasting & Project Finance

• Support the Finance Manager with the preparation of annual organisational budgets and project budgets, including proposal costings and budget revisions as needed.

• Support with the preparation of management reporting packs for budget holders (actual vs budget vs forecast), with variance analysis and explanatory commentary.

• Support cross-departmental budget coordination to ensure compliance with donor agreements and funding conditions.

• Maintain and support the Finance Manager with project budget monitoring tools and monthly reforecasting, including burn rate analysis and scenario modelling.

• Assist the Finance manager in producing periodic financial reports for budget holders, including actuals vs budget vs forecast and key explanatory notes.

Compliance, Controls and Reporting

• Support compliance with internal financial controls, donor requirements, and UK charity regulatory obligations (including reporting to the Charity Commission).

• Assist in the preparation of monthly management accounts and financial analysis.

• Prepare year-end schedules and audit files in support of statutory accounts preparation under Charity SORP.

• Support the Finance Manager and external auditors during year-end and audit processes.

• Maintain a robust digital audit trail of financial documentation (contracts, invoices, approvals, grant agreements, timesheets and expenses).

• Identify internal control weaknesses and recommend proportionate process improvements across purchasing, expenses, consultancy contracting and sub-grant management.

• Support in preparation of donors’ reports ensuring compliance to donors’ rules.

• Assist with preparation of schedules for statutory accounts and audit, Support year-end close activities, Payroll, HR Finance & Treasury:

• Support end-to-end payroll processing, including payroll payments, PAYE, National Insurance and pension reconciliations.

• Maintain payroll records in compliance with HMRC requirements.

• Support banking administration including mandates, online banking platforms and payment authorisations.

• Assist with treasury tasks: cash monitoring, payment scheduling, and ensuring sufficient liquidity for operational needs. Capacity Building and Internal Support:

• Provide guidance to staff on financial procedures and processes.

• Contribute to strengthening financial awareness and accountability across teams.

• Assist with training staff on financial processes, tools, and systems. Cover & Additional Responsibilities:

• Provide operational cover for the Finance Manager within delegated authority during periods of absence.

• Undertake additional finance and compliance responsibilities as required.

• Proactively identify financial risks and recommend improvements to strengthen governance and financial resilience.

Qualifications and Experience:

Essential:

• University degree in Finance, Accounting, Economics, or related field.

• 3+ years’ experience in a finance officer (or equivalent) role with strong knowledge of accounting principles, financial controls, and maintaining audit trails.

• Experience using accounting software (Xero highly desirable), plus strong Excel skills (pivot tables, lookups, basic data validation).

• Excellent knowledge of UK accounting standards, VAT treatment, and compliance requirements within a UK charity context.

• Strong numerical and analytical skills with excellent attention to detail.

• Experience preparing or supporting:

o monthly management accounts (journals, bank recs, balance sheet recs),

o cashflow monitoring and forecasting,

o project budgets and donor/project financial reporting.

• Ability to work independently, manage deadlines, and prioritise tasks.

• High level of integrity, discretion, and confidentiality.

• Excellent written and verbal communication skills in English.

• Eligibility to work in UK.

Desirable:

• Experience working in the humanitarian sector and UK Charity.

• Experience with donor-funded projects and grant reporting.

• Exposure to UK charity finance or SORP standards.

• Experience supporting payroll, pension, and PAYE record-keeping.

• Experience in multicultural or mission-driven environments.

Skills and Behaviors:

• Curiosity and continuous learning: eager to understand how systems work, ask thoughtful questions, and develop new skills. Able to share knowledge and support colleagues in building financial understanding.

• Problem-solving and sound judgement: able to analyse issues, consider options, and respond proportionately to unexpected challenges.

• Attention to detail and accuracy: committed to high standards in financial records, controls, and documentation.

• Collaboration and teamwork: works constructively with colleagues across teams, sharing information and supporting common goals.

• Adaptability and flexibility: comfortable responding to changing priorities in a growing organisation while maintaining professional standards.

• Cultural sensitivity and inclusivity: able to work respectfully and effectively across diverse contexts and perspectives.

• Accountability and integrity: takes responsibility for work, respects confidentiality, and follows organisational processes and governance requirements.

• Proactive and responsive: able to act with appropriate urgency when issues arise and provide practical solutions.

• Clear communication: explains financial information in accessible language and supports understanding among non-finance colleagues.

Benefits:

➢ See our wellbeing strategy through this link.

Work Location and Environment

This role is a hybrid job opportunity, and open to applicants in London, UK. Amna offers a hybrid working environment to its employees allowing for a blend of remote and in-person work. Please note that the nature of working environment and hybrid schedule may be adjusted as per the organisation’s evolving needs.

Remuneration Package

At Amna we are committed to attracting and retaining top talent by offering competitive compensation and benefit packages. We believe in rewarding talent and expertise at a level that corresponds with the local market conditions, ensuring that all our team members are fairly compensated for their skills and contributions.

Commitment to Diversity, Equity, and Inclusion

Amna is committed to fostering a diverse and inclusive workplace where all employees are valued, respected, and empowered to contribute their unique perspectives and talents.

As an equal opportunity employer, we do not discriminate on the basis of race, religion, color, ethnicity, sex, gender, sexual orientation, age, marital status or disabilities status.

Applications are strongly encouraged from people with lived experience as refugees or displacement.