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Job Title: Senior Volunteer Manager

Reporting To: Head of Volunteering

Salary Range: £40,00 - £45,000

Contract Type: Permanent

Direct Reports: 7 situated across England.

Location: London, Hybrid with frequent travel to sites across England.

Hours/Days per week: 35 hours per week, 9am – 5pm, Monday – Friday.

Requirements: Felix only employs applicants who currently have the

right to work in the UK. We will carry out a DBS check for the successful candidate.  

We are Felix

We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity.

Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country.

We‘re about fuller plates, fuller communities, and fuller lives.

 

Purpose of the Job 

We are looking for the Senior Volunteer Managerto play a key role in working as part of a team to grow and improve our volunteer programme. Thousands of individuals volunteer regularly across Felix’s four depots, three food production sites and Felix’s UK’s three regional centres and, with a smaller number in Fundraising and other teams. We aim to improve our volunteer programme, as well as develop new opportunities, and make Felix a great place to volunteer.

The post holder will have five primary focus areas:

• Manage the development of individual volunteering at Felix, initiating and overseeing improvement projects and new opportunities and considering both volunteer experience and operational practicality.

• Line manage and continue to build, develop and support a team of seven. Lead on agreeing team and individual goals and priorities and oversee the team’s work.

• Support the team to develop site strategies to grow and improve our volunteer program and manage issues and opportunities at a local and tactical level.

• Collaborate with members of the operations team and other Felix colleagues to continue to integrate the volunteering team within Felix’s work, champion a ‘one-team’ approach.

• Collaborate with the Head of Volunteering, Volunteer Development Manager (Network) and Group Volunteering Manager on strategy and improvement projects

 

Duties and Responsibilities

• Manage seven Volunteer Managers, providing leadership and development opportunities and leveraging their expertise.

• Lead and manage team collaboration, development, communication, and resource distribution.

• Ensure that change management principles are utilised successfully to bring the team together post merger.

• Assist Volunteer Managers in integrating into site teams and fostering productive relationships, championing and facilitating a collaborative "one team" approach.

• Support Volunteer Managers in implementing strategies which promote volunteer recruitment, retention, and engagement.

• Oversee the involvement and experience of individuals who volunteer with Felix regularly, aligning their needs, skills and motivations with those of volunteer-involving teams.

• Work with colleagues to plan, set goals, make data-driven decisions, monitor progress, and report on volunteer recruitment and retention.

• Initiate, manage and collaborate on improvement projects and new processes, particularly in Felix’s depots and kitchen.

• Support Volunteer Managers in resolving volunteer issues, escalating to the Head of Volunteering when necessary.

• Lead the implementation of volunteer-related policies and continuous improvement initiatives locally.

• Assist Volunteer Managers in organising local volunteer events.

• Network with external stakeholders to promote the Felix Volunteer Program and integrate best practices.

• Perform additional duties as needed during the absence of volunteer management team members.

• Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time

Person Specification 

You will want to spend time with our volunteers and get to know their experience and perspective. You will be a strong people manager, love working with a wide variety of people and be able to quickly build strong and positive relationships in a volunteer-centric organisation. You have extensive leadership, management and team building experience, like to see the impact of your work, and can implement and lead on new ways of working. You have a passion to be in a charity that is expanding rapidly and thrive in a busy environment. You will have a desire to help reduce food waste and/or fight food poverty.

Essential Criteria 

• Strong individual and team management skills within a fast-paced environment

• Strong change management skills- especially those within a post merger environment.

• Excellent verbal and written communicator at all levels

• Great organisation and Planning skills with the capability to manage multiple tasks and projects.

• Good computer skills including the ability to use Office365

• Ability to effectively collaborate with diverse teams and stakeholders

• Capacity to foster a collaborative and inclusive team environment

• Practice in volunteer recruitment, engagement, and retention.

• Capability in organising and facilitating events and activities for volunteers.

• Prior experience in a managerial role, preferably within the nonprofit or volunteer sector

• Experience in networking with external partners and stakeholders

• In-depth knowledge of best practices in volunteer recruitment, engagement, and retention

• Understanding GDPR and good data management practices

 

Equity Diversity Inclusion & Belonging

At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.

Application procedure 

Once you apply you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access you application and make edits. We will only consider applications with both CV and cover letter submitted.

Recruitment timeline 

We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.  

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

Job Purpose

This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP & CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager.

Contract Type

Full Time – permanent contract (6 month probationary period)

Salary

£27,500 per annum 

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN’s currently work from the office on a Wednesday. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

To be ‘first point of call’ for people with PSP & CBD and their families living in the West and South West Region including Shropshire, Herefordshire, Warwickshire, Gloucestershire, Wiltshire, Hampshire, West Sussex, East Sussex, Dorset, Somerset, Devon, Cornwall, Avon, Isle of Wight. Providing people with support and information over the phone and via email.

• To raise awareness of PSP & CBD across all health and social care disciplines in he region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• To deliver awareness and learning sessions to HSCP’s within your region
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

Job Purpose

This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP & CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager.

Contract Type

Full Time – permanent contract (6 month probationary period)

Salary

£27,500 per annum 

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN’s currently work from the office on a Wednesday. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

To be ‘first point of call’ for people with PSP & CBD and their families living in the West and South West Region including Shropshire, Herefordshire, Warwickshire, Gloucestershire, Wiltshire, Hampshire, West Sussex, East Sussex, Dorset, Somerset, Devon, Cornwall, Avon, Isle of Wight. Providing people with support and information over the phone and via email.

• To raise awareness of PSP & CBD across all health and social care disciplines in he region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• To deliver awareness and learning sessions to HSCP’s within your region
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

Benefits

• Pension Scheme
• Employment Assistance Programme

For more information about this role, please visit our website.

Direct Marketing Officer

Role Overview
The Talent Set are delighted to partner with an amazing charity on a fantastic Direct Marketing Officer role lasting 3 months . This position involves developing and executing targeted marketing strategies to engage and grow supporter bases, contributing to the organisation’s fundraising and awareness objectives.

Key Responsibilities

• Design and implement direct marketing campaigns across various channels, including mail, email, and digital platforms.
• Analyse supporter data to personalise communications and optimise engagement.
• Monitor campaign performance, producing reports to inform future strategies.
• Collaborate with internal teams to align marketing activities with organisational goals.
• Manage budgets and timelines effectively to ensure timely delivery of campaigns.
• Maintain supporter databases, ensuring data accuracy and compliance with data protection regulations.
• Identify opportunities to increase supporter retention and acquisition through innovative marketing approaches.

Person Specification

• Proven experience in direct marketing, preferably within the charity or nonprofit sector.
• Strong analytical skills and experience using supporter or customer data to inform marketing strategies.
• Excellent written communication skills, with the ability to craft compelling messages.
• Ability to plan and manage multiple projects effectively.
• Competent in using digital marketing tools, email platforms, and CRM systems.
• A collaborative approach, with the ability to work well with diverse teams.
• Attention to detail and organisational skills ensuring accuracy and adherence to deadlines.

What’s on Offer
Day rate: £132.29 : £114.07 + £18.31 daily holiday (yearly salary equivalent: £28,000)

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Are you looking to develop your career in fundraising or direct marketing? This could be an excellent opportunity to join a fantastic charity.  Harris Hill are delighted to be recruiting for an Individual Giving Executive in order to join a collaborative Individual Giving team and support the delivery of engaging, insight led fundraising campaigns that recruit, retain and develop supporters.

The role offers a varied opportunity to gain experience across multiple Individual Giving programmes, including cause led fundraising, gaming, in memory giving and legacy. You will work across a range of online and offline channels, including direct mail, paid and organic social media, email, SMS, private sites and telemarketing.

Key responsibilities will include:

• Creating, planning, delivering and evaluating multi-channel fundraising campaigns designed to achieve income and supporter engagement targets.
• Supporting acquisition activity through digital marketing, paid social advertising and private sites.
• Delivering supporter development and retention activity through direct mail, email, SMS and telemarketing.
• Reviewing and improving supporter journeys and stewardship activity to increase supporter engagement and lifetime value.
• Managing campaigns effectively, ensuring activity is delivered to agreed timelines, budgets, audience requirements and brand guidelines.
• Working collaboratively with internal teams including Marketing and Communications, Supporter Care, Data, Research and Finance.
• Managing relationships with external agencies and suppliers to ensure successful campaign delivery.
• Monitoring campaign performance and KPIs, providing clear updates, analysis and recommendations to improve future activity.
• Accurately recording, processing and reconciling expenditure to ensure effective budget management and value for money.
• Ensuring campaigns comply with relevant fundraising, marketing and data protection requirements, including the Code of Fundraising Practice, GDPR, ASA guidance and relevant Gambling Commission requirements.
• Supporting colleagues across the Individual Giving team with campaign delivery, proofreading, ideation and other project work.

You will ideally have:

• Experience of planning, project managing or supporting the delivery of marketing or fundraising activity and evaluating results.
• An understanding of direct marketing approaches used to recruit, retain and develop supporters.
• Excellent copywriting skills, with the ability to create engaging and emotive content for different audiences and channels.
• Experience managing relationships with suppliers or external agencies.
• An understanding of supporter databases and audience segmentation.
• Knowledge of data protection and marketing compliance requirements.
• An understanding of testing, validation and using campaign results to inform future activity.
• Strong organisational and project management skills, with the ability to manage multiple priorities simultaneously.
• Strong numerical and analytical skills, particularly when reporting on campaign results.
• Good IT skills, including Excel, Word and Outlook.
• The ability to work independently, use initiative and identify opportunities to improve ways of working. 

Salary & Benefits

• Salary: £30,000 - £34,000 per annum
• Contract type: Permanent, full time
• Location: London, hybrid working, 3 days a week in the office.
• Deadline: 9^th September at 8am

 

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Harris Hill are delighted to be working with a fantastic charity to recruit for the Senior Individual Giving Manager in order to lead and motivate a team of three Individual Giving professionals, ensuring the programme delivers against its strategic and financial objectives.

This is an exciting opportunity for an ambitious Individual Giving professional to shape and deliver a strategic, multi-channel programme, with responsibility for an ambitious annual income target and a strong focus on supporter acquisition, retention, lifetime value and return on investment.

You will oversee a broad range of Individual Giving activity, including cash appeals, newsletters, raffles, weekly lotteries, digital acquisition, email and SMS campaigns, in-memory giving and legacy promotion.

A key focus of the role will be developing a test-and-learn culture, using insight and data to continually improve acquisition, retention and supporter value across multiple channels.

Key responsibilities

• Lead, motivate and develop a team of three Individual Giving professionals.
• Shape and deliver the Individual Giving strategy in line with wider organisational objectives.
• Develop and oversee integrated, multi-channel fundraising campaigns across DM, digital, paid social, PSMS, telemarketing, cash appeals, newsletters, raffles and in-memory giving.
• Lead supporter acquisition activity, with a focus on long-term ROI and lifetime value.
• Embed a strong test-and-learn approach to identify opportunities for growth and improvement.
• Use data, insight and campaign performance to inform strategic decisions.
• Manage budgets, forecasts, income and expenditure reporting and KPIs.
• Monitor campaign performance and provide regular financial and non-financial reporting.
• Develop and improve supporter journeys to maximise engagement, retention and long-term value.
• Work with Supporter Care to ensure an excellent supporter experience.
• Manage relationships with external agencies and suppliers, including contract negotiation.
• Ensure fundraising activity meets relevant regulatory and compliance requirements.
• Monitor sector trends, legislation and emerging opportunities for Individual Giving growth.

About You:

• Experience developing Individual Giving strategies and implementing test-and-learn programmes.
• Proven experience acquiring new donors with a focus on long-term ROI and lifetime value.
• Strong experience managing integrated, multi-channel direct marketing campaigns.
• Excellent numerical and analytical skills, with the ability to interpret data and translate insight into action.
• Experience managing budgets, forecasting income and expenditure and reporting against targets.
• Experience working with data teams to deliver insight-led fundraising strategies.
• Experience managing and developing staff and creating a supportive, high-performing team culture.
• Experience managing external suppliers and agencies.
• Strong knowledge of fundraising regulation, data protection, Gift Aid and relevant direct marketing legislation.
• Excellent communication, influencing and negotiation skills, including the ability to work with senior stakeholders.
• A collaborative and proactive approach, with excellent organisation and time management skills.
• Creativity and innovation, with the ability to critically assess ideas and identify new income opportunities.

Salary & Benefits

• Salary: £50,000 - £55,000 per annum
• Contract type: Permanent, full time
• Location: London, hybrid working , 3 days a week in the office.
• Deadline: 4^th September at 8am

 

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Are you passionate about helping Disabled people live independently? Do you enjoy solving problems, building relationships and providing practical advice that makes a real difference?

At Equal Lives, we're looking for an Independent Living Adviser to join our Suffolk Independent Living Service. This rewarding role supports people who use Direct Payments and personal budgets to arrange and manage their own care and support, giving them greater choice, control and independence.

You'll provide information, advice and guidance on a range of topics including Direct Payments, support planning, recruiting and employing Personal Assistants, and managing support arrangements. You'll work closely with individuals, families, professionals and community organisations to help people achieve positive outcomes and live independently.

We're looking for someone who:

• Is passionate about equality, empowerment and the Social Model of Disability.

• Has excellent communication and relationship-building skills.

• Can manage a varied workload and respond to enquiries in a professional and person-centred way.

• Has experience or knowledge of HR, recruitment, employment practices or supporting people to employ staff.

• Is confident using IT systems, including Microsoft Office applications.

• Can work independently whilst contributing positively to a wider team.

• Has a full, clean driving licence and is willing to travel across Suffolk.

• Knowledge of Direct Payments, personal budgets or independent living services would be beneficial, but training will be provided on our specific services.

Why work for Equal Lives?

Equal Lives is a user-led disability rights organisation working across Norfolk and Suffolk. We are passionate about removing disabling barriers, promoting independent living and ensuring Disabled people have choice, control and equal opportunities.

This is an opportunity to build meaningful relationships, support people to take control of their lives, and be part of a team committed to making a lasting difference in our communities.

Salary: £25,877.80 rising to £26,357.15 per annum after 6 month probation period

Contract Type: Permanent, Full time

Hours and working pattern: 08:30 to 16:30, Monday to Friday 

Location: Office based during probation with possibility of hybrid working after this.

Office location: IP City Centre, Bath Street, Ipswich, IP2 8SD

Some travel is required for visiting service users in their homes or other locations, so a full and clean driving license is required.

Key Dates 

Closing date: 2nd September 2026 (midday)
Shortlisting: 3rd September 2026

Interviews: 16th September 2026 at IP City Centre, Ipswich

Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.

Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.

Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock. 

To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.

The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30. 

This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters. 

Shaftesbury is happy to consider fundraiser or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate project or product management skills, an enthusiasm for fundraising, familiarity with supporter journeys, creative thinking and will have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.

This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To express interest, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes. Following your call we will share the info needed to submit a full application. 

If you need assistance with downloading the pack, please send an email to THINK and our team will support you.

Deadline for expressions of interest: Midnight Sunday 13th September

Closing date for applications: Midnight Monday 14th September

JOB VACANCY – ACCT UK TRAINING DESIGNER  – FULL TIME (40 hours per week)

Salary:  £30,784.00

 

Closing Date: Sunday 6th September 2026 at 2359hrs

 

About This Job

This is an exciting training role in Army Cadet Headquarters responsible for development of courses and compliance by those undertaking training delivery.

We are looking for a person with skills in training design to bring their skills, enthusiasm, and personal credibility to the team.

This role is key to ensuring the Army Cadets can deliver excellent quality course materials and the training cycle is compliant with MOD and/or awarding body requirements.

This position is a permanent full-time post (40 hours per week) which will be home-based. However, some travel to Aldershot and London to attend meetings will be required.

Essential Skills

§  Qualifications in training or training support and design.

§  Direct experience of designing training for organisations.

§  Experience of working with partners, internally and externally.

§  Understand new technologies and promote innovation.

§  Ability to work on own initiative within an agreed framework of objectives.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by Sunday 6th September 2026.

Interviews will be held week commencing Monday 14th September 2026.

We encourage you to make clear in your covering letter how you meet the person specification and highlight your key skills. We cannot make assumptions on your qualifications, skills, or experiences, so please be explicit in your application.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.

Individual Giving Manager Salary: £42,684 plus £3,090 Inner London Weighting
Location: London (hybrid, two days per week in the office)
Contract: Full time, permanent

We are looking for an experienced Individual Giving Manager to lead supporter acquisition and retention activity, driving income growth and long‑term supporter value.
This is a hands‑on role where you will lead multi‑channel fundraising campaigns across direct mail, digital, DRTV, telemarketing and face‑to‑face. You will shape and evolve the individual giving programme through testing, insight and innovation, ensuring supporters feel inspired and connected to the cause.
Key responsibilities include:

• Leading acquisition and retention strategies, plans and budgets
• Delivering multi‑channel fundraising campaigns end to end
• Driving income growth and maximising supporter lifetime value
• Developing engaging fundraising propositions and creative content
• Managing income and expenditure budgets, forecasting and reporting
• Managing agencies and external suppliers
• Working collaboratively across fundraising, marketing and the wider organisation
• Ensuring compliance with fundraising and data protection regulations

About you:

• Significant experience in individual giving or direct marketing
• Strong multi‑channel campaign delivery experience
• Confident managing budgets and analysing performance
• Data‑driven, creative and comfortable testing new ideas
• Experience managing agencies and working with stakeholders
• Experience leading or mentoring others
• Prize‑led fundraising experience is desirable but not essential

We are committed to inclusion and diversity and to enabling disabled people with complex communication needs to be fully included in society.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

As Individual Giving Senior Executive, you'll play a key role in developing and delivering multi-channel campaigns that inspire supporters to continue and deepen their relationship with the Charity. 

You'll manage a varied portfolio of appeals, supporter retention, development, upgrade, cross-sell and reactivation activity, working across channels including direct mail, email and telephone. From campaign planning and creative development through to analysis and reporting, you'll take ownership of projects that help grow supporter loyalty and maximise long-term income.

Working closely with colleagues across the Charity and external agencies, you'll lead on the planning and delivery of campaigns and supporter journeys that place supporters at the heart of everything we do.

This role also includes line management responsibility for an Individual Giving Assistant, making it an excellent opportunity for someone looking to build their leadership experience.

About us

At The Royal Marsden Cancer Charity, we raise money to save the lives of people affected by cancer. The funds we raise support world-leading research, state-of-the-art equipment and exceptional patient care at The Royal Marsden, helping deliver breakthroughs that benefit people with cancer across the UK and around the world. 

We're entering an exciting period of growth, with ambitious plans to increase income, grow our supporter base and deliver exceptional supporter experiences. That's why we're looking for a talented Individual Giving fundraiser to join our Supporter Retention & Development team.

About you

We're looking for someone who combines strong direct marketing experience with excellent project management skills and a genuine passion for creating outstanding supporter experiences. 

You will have:

• Experience delivering successful Individual Giving or direct marketing campaigns, ideally focused on supporter retention and development. 
• Strong project management skills, with experience managing multiple campaigns, budgets and deadlines. 
• Confidence analysing campaign performance and using insight to inform future activity and testing. 
• Experience working with databases, data selections and campaign reporting. 
• Excellent communication and relationship-building skills, with experience working with agencies and suppliers. 
• Strong organisational skills, attention to detail and the ability to manage competing priorities. 

Experience of digital fundraising, mid-value giving or telephone fundraising campaigns would be an advantage, but is not essential. 

Why join us?

This is a fantastic opportunity to develop your fundraising career at one of the UK's leading cancer charities and help The Royal Marsden to revolutionise cancer treatment through groundbreaking research, and deliver world-leading care.

We offer:

• 27 days' annual leave plus bank holidays, rising with service
• Hybrid and flexible working (60% home working)
• Generous pension contributions
• Enhanced maternity and adoption pay
• Life insurance
• Employee assistance programme
• Subsidised canteens
• Access to learning and development opportunities
• A supportive, collaborative and values-led culture 

Our values

We're proud to be Respectful, Kind, Ambitious, Purposeful and Versatile. If you share our values and want to use your fundraising skills to make a meaningful difference to people affected by cancer, we'd love to hear from you. 

Apply today and help us make life-saving breakthroughs happen for people with cancer, now and in the future.

Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.

Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.

Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock. 

To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.

The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30. 

This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters. 

Shaftesbury is happy to consider fundraiser or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate project or product management skills, an enthusiasm for fundraising, familiarity with supporter journeys, creative thinking and will have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.

This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To express interest, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes. Following your call we will share the info needed to submit a full application. 

If you need assistance with downloading the pack, please send an email to THINK and our team will support you.

Deadline for expressions of interest: Midnight Sunday 13th September

Closing date for applications: Midnight Monday 14th September

Location: London, with a minimum of two days per week in the Haig House hub, Borough High Street
Salary: £53,381-£58,818 per annum (inclusive of London Supplement)
Contract: Permanent, full-time, 35 hours per week

The Royal British Legion is looking for an experienced and data-minded Senior Growth Manager to lead its supporter growth activity and help turn engagement into long-term income and loyalty.

This is a senior role focused on one of the biggest opportunities within RBL’s mass fundraising programme. You will lead the strategy for Growth, using data and supporter insight to shape targeted cross-sell, upsell and reactivation activity across individual giving. The focus will be on understanding what supporters need, when they are most likely to engage and how communications can strengthen the individual giving supporter experience while increasing lifetime value.

Reporting to the Head of Acquisition and Development, you will define Growth plans, set priorities and use performance data to understand what is working and where there is potential to improve.

Working closely with colleagues across Acquisition, Welcome, Retention, Planning, Data, Events, Legacies and other areas of Fundraising, you will help create a consistent supporter experience and ensure Growth activity contributes to wider fundraising objectives.

You will also lead and develop a Growth Manager and two Growth Officers, creating clarity, supporting high performance and ensuring the team has the insight and focus needed to deliver. Strong stakeholder management will be important, as you build effective relationships across RBL and with external agencies, bringing together different teams and priorities to deliver joined-up supporter journeys.

The ideal candidate will bring significant experience of developing and delivering mass fundraising or customer communication strategies, with a strong understanding of individual giving, supporter experience and how data can be used to improve engagement and income.

You will have proven experience managing teams, working with complex programmes and budgets, and using insight to make informed decisions about audiences, communications and performance. You will be comfortable translating strategy into clear plans and measurable outcomes, while influencing stakeholders across a large and complex organisation.

This is an opportunity to shape how RBL builds stronger relationships with its supporters beyond their initial engagement, using data, insight and a clear understanding of supporter needs to increase loyalty, sustainable income and long-term value in support of the Armed Forces community.

Please download the candidate pack [PDF] for full details and how to apply.

Closing Date: Monday, 14th September

Harris Hill is delighted to be partnering with a well-established hospice in Harrow to recruit an Individual Giving Manager.

Location: Harrow, North West London (office-based with flexible working options)
Salary: £43,000
Hours: Full-time (37.5 hours per week)

This is an exciting opportunity to lead and grow a portfolio spanning individual giving, in-memory fundraising, lottery and legacy giving. Managing a small team, the successful candidate will develop supporter journeys, deliver multi-channel fundraising campaigns, and use data and insight to drive sustainable income growth.

They are looking for an experienced individual giving professional with a strong track record of delivering fundraising growth, developing supporter relationships, and leading successful direct marketing campaigns. Previous team management experience and excellent stakeholder engagement skills are essential.

This role is ideal for someone who enjoys combining strategic thinking with hands-on delivery and is passionate about building meaningful supporter relationships that make a lasting impact.

Key requirements:

• Significant experience in individual giving fundraising.
• Proven success in supporter acquisition, retention and income growth.
• Experience managing and developing a team.
• Strong understanding of direct marketing and supporter stewardship.

Applications are being reviewed on a rolling basis, so early applications are encouraged.

If this sounds like you, then please do get in touch ASAP! Please contact Hannah at Harris Hill on

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Do you want to be part of an ambitious committed giving team to raise vital funds for the work of Great Ormond Street Hospital (GOSH)? Join us to deliver one of the sector’s largest regular giving programmes through working on engaging and successful campaigns.
 

Great Ormond Street Hospital Charity is currently hiring for two Fundraising Executives to support the delivery of the Committed Giving programme. One of these roles focuses on delivering acquisition through digital, DRTV and offline channels. The other role focuses on supporter retention delivering digital, phone and mail stewardship campaigns. 

Both roles are responsible for supporting the day-to-day delivery of campaigns and work on key projects across the team.
 

Salary 
 

The salary for this position is £34,563 per annum and we operate a hybrid working model of a minimum of 2 days per week in the London office.  
 

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.  

Key Responsibilities

• Delivering key campaigns across committed giving, regular giving, lottery and new product develop with a focus on either acquisition or retention
• Supporting the delivery of campaigns through campaign briefs, timings plans, and KPIs against budgets – primary across digital, DRTV, and telephone.
• Working with third-party agencies to deliver day-to-day campaign activity
• Providing project and administrative support across the team, including tracking income and expenditure, managing campaign results, and improving processes.

Skills, Knowledge and Expertise

• Understanding of direct marketing or committed giving across multiple channels.
• Strong project management and campaign management skills.
• Ability to develop strong working relationships with internal and external stakeholders.
• Ability to manage multiple projects and admin tasks at once.
• Experience of tracking and reporting on performance.

 Please refer to the full job descriptions below for more information. 
 

About the team 
The Committed Giving Team is a high achieving, fast-paced team responsible for the acquisition and retention of committed/regular donors. The team work across 3 key areas; Acquisition, Direct Dialogue Acquisition (Face to Face channels), and Retention (Stewardship).  

The Acquisition team is responsible for the recruitment of new regular givers and lottery players, through digital, DRTV, and other offline channels. 

The retention team is responsible for the ongoing stewardship and engagement of over 300,000 donors, ensuring that supporters are inspired to give for many years. 
 

The team work closely together with the shared aim of delivering exceptional supporter experience and raising the reliable income the hospital needs to help provide extraordinary care for seriously ill children and their families. 

DBS - note a basic DBS check is required for this role.