Programmes quality and effectiveness manager jobs in Catford, greater london

We are looking for an enthusiastic and organised Events Officer (part-time) to help deliver inspiring fundraising experiences that engage and motivate supporters while contributing to meaningful social impact.

This is an exciting opportunity to join a collaborative and ambitious fundraising team focused on building strong supporter relationships, delivering exceptional events, and driving sustainable income growth.

About the Role

As Events Officer, you will support the delivery of a range of fundraising events and challenge activities, ensuring supporters feel confident, valued, and motivated throughout their journey. You will play a key role in supporter stewardship, engagement communications, and event coordination, helping to maximise fundraising performance and long-term supporter loyalty.

Working closely with colleagues across teams, you will help create memorable supporter experiences both online and in person. The role also involves using insight and performance data to improve engagement strategies and campaign effectiveness.

This role is ideal for someone who enjoys relationship building, project coordination, and creating positive experiences that inspire people to get involved and make a difference.

Key Responsibilities

• Deliver high quality supporter experiences across fundraising events and campaigns
• Build authentic relationships with supporters through personalised communication and stewardship
• Monitor fundraising performance and supporter engagement against agreed KPIs
• Coordinate multiple projects and priorities effectively to meet deadlines
• Use data and insight to improve communications, supporter journeys, and campaign outcomes
• Collaborate with colleagues across teams to support shared goals and continuous improvement
• Support event delivery

We’re looking for someone with:

• Experience supporting peer-to-peer fundraising or events programmes
• Excellent communication and interpersonal skills
• Strong organisational and project management abilities
• Confidence working independently and managing competing priorities
• Experience using data and insight to improve engagement and performance
• A collaborative and proactive approach to teamwork

Salary & Benefits

• Salary: £35,702 - £41,108 per annum, pro rata
• Contract type: 12 months FTC, part-time, 14 hrs a week
• Location: London, hybrid working  3 days a month in the office
• Deadline : 5th June at 8am
• Interview dates: w/c 15th June

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Make a real impact in South Kilburn!  The OK Club is hiring a CEO to manage and lead the organisation as we continue to develop our presence and impact in our neighbourhood.

Thanks to funding from John Lyon’s Charity, we’re looking for a visionary leader, who is motivated by their Christian faith and who can inspire and equip our team and work with us to develop and deliver our strategic development plan.  If you’re someone who loves young people and community, and is passionate about seeing people flourish, we want to hear from you! 

Started by students and graduates of Oxford University (hence the OK in our name - Oxford Kilburn) The OK Club has been providing activities for children and young people for the past 60 years and we have exciting plans for our next phase of development.

As well as continuing our programme of youth and children’s activities, over the last couple of years we have also expanded our provision to make the club building available to the wider community.  Taking an asset based approach, our Community Animator enabled us to open our doors and connect in a new way with our neighbours.

As CEO you will be responsible for overseeing three key areas -

1. our youth & children’s work,
2. our community engagement, and
3. our building.

Applicants will have proven experience of leadership in a charity or community context.  The ability to work positively with young people is essential, and experience of managing a building and budgets is also important.

Our funding from John Lyon is initially for three years but we anticipate that, with a brilliant new CEO our funding will grow to make the post sustainable.

The OK Club is located in South Kilburn, North West London.  We currently find ourselves in the middle of a building site (quite literally) and that our neighbourhood is changing drastically. Brent Council are continuing their massive regeneration project - demolishing all existing tower blocks and replacing them with new ones, with a greater number of housing units.  While much around us is changing, our desire to support children and young people with play and development opportunities is as strong as ever.

The OK Club currently has:

• A part time Youth Work Development Officer who oversees our youth work programme.

• A part time Building Manager.

• A part time Community Animator.

• A part time Children's Worker.

• Four interns (two full time and two  part time, shared with churches), usually from abroad on gap year schemes.

• Christian Holt House which can accommodate up to five further individuals who live as part of the missional community and are required as part of their tenancy to contribute to Club activities.

• A small but important number of volunteers are recruited from among parents and the community generally.  We are keen to grow this team, particularly with older young people and other members of the local community.

Our site contains the following facilities:

• A sports hall

• 3 x activity spaces

• A kitchen

• Garden

• Two upper floors which are currently rented out to other organisations.

We have been funded by Brent Council to renovate our Sports Hall and have ambitious plans for our whole site development in the coming years.

The work of the OK Club is overseen by a Management Committee (Trustees) who meet every two months, and the post will be Line Managed by one of the Trustees.

Inclusion & Diversity:

The OK Club strives to be a diverse and inclusive place where we can ALL be ourselves. We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background. 

Safer Recruitment:

The OK Club is a Safe Recruiter and will require all applicants to undergo a DBS disclosure as well as taking three references. A criminal record is not necessarily a bar to working for us but must be declared on application.

Timetable: (subject to amendment)

• Post advertised - 18th May 2026

• Closing Date - 7th June 2026

• Shortlisting will take place in the following week and interviews will take place, week commencing 15th June.

The successful candidate may start as soon as they are available and appropriate checks have been carried out.

Application Process:

• Applications must be received by the deadline on our approved application form.

• Any expressions of interest received through Indeed, Charity Job or other online platforms will be sent the application form to complete and an application won’t be considered until a fully completed form is received.

• All applications will be acknowledged and considered in our shortlisting.

• Applicants who are shortlisted will be invited for an interview which will likely consist of a presentation, a task, and standard panel interview. 

• The recruiting panel reserves the right to request a second interview if they feel this is appropriate.

When you are completing the application form, please pay particular attention to the essay section which is where you can tell us how you fit the criteria listed in the person specification.

This is an exciting opportunity to make a real difference by supporting residents with social, practical and wellbeing needs at the point they need it most.

This role involves shift work, including weekends, so we’re looking for someone flexible, proactive, compassionate and confident working in a busy setting.

Bexley Voluntary Service Council (BVSC) has been supporting the local Voluntary and  Community Sector (VCS) in Bexley for over 60 years. Throughout this time, BVSC has continually evolved in response to local need, sector challenges and wider changes in public policy. Today, BVSC plays a central role in strengthening the local voluntary sector, connecting organisations, amplifying community voice and enabling organisations across Bexley to be resilient, connected, and able to provide high-quality, impactful services to residents.

 

Why Work for Us

• Additional Birthday Day off

• Flexitime and TOIL

• Pension employer contribution 6%

• Two volunteering days (pro rata)

• 25 days annual leave plus bank holidays (pro rata)

• Access to the Blue Light Card

• Ongoing training and professional development opportunities

• A positive, inclusive team culture where your ideas are valued

• Enhanced maternity/paternity pay

• Employee Assistance Programme

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Job purpose

To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances. To maintain detailed case records, and keep up to date with legislation, policies, and procedures; as well as undertaking appropriate training.

Scope of role

The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.

What We’re Looking For:

• Ability to give accurate, personalised advice and support clients to make informed decisions
• Experience carrying out detailed casework and acting on behalf of clients when needed
• Strong record keeping, with case notes completed to required standards and deadlines
• Commitment to keeping debt advice training up to date
• Good teamwork and the ability to manage your own workload while meeting targets
• Commitment to following organisational policies and procedures

• Commitment to working in line with Toynbee Hall’s values:
  • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious, and acting with integrity.
  • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan to cover your healthcare needs specified in the policy

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

How to Apply

Complete our online application for, attach your CV and a Cover Letter.

Application deadline is 12 June 2026

Head of Group FP&A: £85,000 - £93,000 + Enhanced Benefits | London | Hybrid Working

For a large, global organisation, we are recruiting a Head of Group FP&A. Leading a team of 4, the Head of Group FP&A sits at the heart of Group and Global Finance, and leads Group MI, Reporting, Planning and Forecasting across the organisation. The role oversees cash and balance sheet forecasting for the Group and Subsidiaries and ensures insightful reporting to external stakeholders. Liaising with the Shared Service Centre, Centres of Excellence, and Regional finance teams, this role will shape and embed the implementation of new planning and reporting tools and will work with the business to create best-in-class FP&A processes during a time of substantial change and transformation. The Head of Group FP&A will shape and embed a unified finance culture and service model and will deliver a new planning tool (Anaplan) as part of the Finance Transformation Programme across the UK, International Regions and Global Strategic Business Units, partnering with Regional FD's and Business Directors.

Main Duties:

• Provide first-class Group FP&A and MI reporting service globally and regionally, for all strategic business units
• Ensure all Group FP&A processes meet the organisation's strategy, objectives and TOM
• Drive continuous improvement using technology to achieve best practice in Group FP&A
• Provide high-quality, insightful MI for the Group, making improvements as needed
• Develop and improve balance sheet and cash forecasting for the Group to meet external stakeholder requirements and develop Group forecasting of income and expenditure and cash for all subsidiaries
• Support Treasury in the forecasting of trapped and restricted cash forecasts
• Support leadership in coordinating and delivering Long Term Finance Planning, 5yr financial plans (3-statements)
• Develop strong relationships with stakeholders in the UK and globally including the SSC, Centres of Excellence and MSP
• Drive the development of a more effective financial planning and forecasting process and lead the implementation of Anaplan, working with the business to increase the effectiveness of the FP&A process in the UK and globally
• Drive a step change in cash and balance sheet forecasting at Group and Entity level
• Drive the implementation of Global FP&A processes and Reporting Tools

Person Specification:

• CCAB Qualified with proven experience delivering and managing in similar FP&A roles
• Strong commercial experience gained in a complex global matrix-managed organisation
• Experience leading teams in organisations undergoing change and driving for growth
• Experience with the appraisal of investment projects
• Experience with implementing new and enhanced financial reporting and MI tools
• Shared Services (SSC) experience
• Development and optimisation of SAP accounting and planning applications i.e., Anaplan

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Bexley Voluntary Service Council (BVSC) has been supporting the local Voluntary and Community Sector (VCS) in Bexley for over 60 years. Throughout this time, BVSC has continually evolved in response to local need, sector challenges and wider changes in public policy. Today, BVSC plays a central role in strengthening the local voluntary sector, connecting organisations, amplifying community voice and enabling organisations across Bexley to be resilient, connected, and able to provide high-quality, impactful services to residents.

Why Work for Us:

• Hybrid working

• Additional Birthday Day off

• Flexitime and TOIL

• Pension employer contribution 6%

• Two volunteering days (pro rata)

• 25 days annual leave plus bank holidays (pro rata)

• Access to the Blue Light Card

• Ongoing training and professional development opportunities

• A positive, inclusive team culture where your ideas are valued

• Enhanced maternity/paternity pay

• Employee Assistance Programme

We’re looking for a proactive and compassionate individual to help grow and support Bexley’s new Direct Payment Support Service.

In this varied role, you’ll be the first point of contact for enquiries, supporting people through the PA registration process, carrying out compliance checks, and maintaining accurate records. You’ll also help keep the PA Register up to date, monitor training compliance, and ensure residents and applicants receive clear, timely support.

You’ll work closely with our partners, respond to enquiries via phone and email, triage requests, and help match people with the right support. This is a great opportunity for someone who enjoys organisation, problem-solving and working with people from diverse backgrounds.

We’re looking for someone with strong admin and communication skills, a person-centred approach, and the ability to manage a busy workload with attention to detail.

Join us and make a real difference to people’s independence and wellbeing in Bexley.

The Wesley Hotel is a progressive hospitality brand based in the London Borough of Camden. Known for our commitment to sustainability and community, we leverage both ethical practices and innovative technology to enhance guest experiences. As a social enterprise, our profits support charitable activities, reinforcing our mission to provide meaningful hospitality services. The Methodist Church of Britain is the owner of The Wesley Hotel in Euston and Camden.

The Vacancy

We are seeking two exceptional individuals to join our Board as a Non-Executive Directors (NED) and help guide the organisation’s strategic direction. The successful candidate must meet the statutory duties outlined in the Companies Act 2006, including acting within the company’s powers, promoting its success, exercising independent judgement, and upholding the highest standards of care, skill, and integrity.

Board Directors must avoid conflicts of interest, declare relevant interests, and maintain strict confidentiality at all times.

If you are committed to strong governance and ethical leadership, we welcome your application. Additional information on directors’ duties is available from Companies House.

Key Responsibilities

Non-Executive Directors are expected to contribute across the following areas:

• Strategy: Support and constructively challenge long-term strategic direction
• Performance: Monitor and scrutinise Executive performance against objectives
• Risk: Ensure effective systems for identifying and managing risk
• Accountability: Promote clear responsibilities and strong internal controls;
• Governance: Uphold high standards of corporate governance and Board effectiveness

Director are expected to contribute to smaller working groups comprising both Board members and senior executives.

Values and Ethos

While the company is owned by the Methodist Church, Non-Executive Directors are not required to be members of the Church. However, candidates with suitable experience and who are in sympathy with the aims and ethos of the Methodist Church are encouraged to apply, including first-time NED applicants.

Please note that while The Wesley manages the formal recruitment process, the final appointment decision rests with the Methodist Church in Britain.

Any appointment will be subject to approval by the Trustees of the Methodist Church, who act as the Company’s shareholder.

About You

We are seeking two candidates with senior-level experience and strong governance capability. While a range of professional backgrounds will be considered, we are particularly interested in individuals with expertise in finance, IT/cyber security, legal, HR, risk, property, or communications. Experience within the hospitality sector is highly desirable. Above all, candidates must demonstrate the ability to operate effectively as Non-Executive Directors, providing independent judgement, strategic insight, and constructive challenge.

Successful candidates will be able to provide independent oversight, constructive challenge, and strategic guidance to the Board, ensuring the long-term success, sustainability, and effective governance of the company. The Non-Executive Director will contribute to Board decision-making, uphold high standards of corporate governance, and support the Executive Team in delivering agreed objectives.

Remuneration

Non-Executive Directors receive a monthly fee based on an estimated commitment of 24 days per annum, remunerated at a rate of £375 per day. Reasonable, pre-approved expenses incurred in the course of fulfilling the role will also be reimbursed.

Informal Enquiries

For an informal conversation about the role, please contact Pragya Pant, Head of HR & People Development at Direct:+44 (0)207 691 8554 and email the HR department.

Closing date :  Friday, 24 July 2026

Shortlisting date: by 21 August 2026

Interviews date:  September and October 2026 (Dates TBC)

Please note: We reserve the right to extend the closing date and pursue alternative recruitment routes if unable to identify a suitably qualified candidate.

Air Ambulances UK 
Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day.

Purpose of Post 
The Campaigns & Partnerships Communications Lead will play a central role in the planning, development, and delivery of AAUK’s communications campaigns and partnership-facing content.

The role will strengthen AAUK’s national voice by delivering high-quality, consistent, and engaging campaign outputs across both national awareness activity and partnership-supported initiatives.

This is a communications and campaign delivery role, supporting partnership activity through creative content, campaign assets, and storytelling rather than income generation or fundraising delivery.

The key objectives are:

• Support the creation of high-quality communications assets for partnership activity.
• Lead the delivery of AAUK’s annual campaign programme, including national and sector-wide awareness campaigns.
• Develop and deliver micro-campaigns aligned to key awareness moments across the year.
• Ensure consistent storytelling, messaging, and brand tone across all campaign outputs.
• Work collaboratively across teams to deliver impactful, audience-focused communications.

Key Responsibilities

Campaign Planning & Delivery

• Lead on the planning and delivery of key national campaigns, including Air Ambulance Week.
• Develop and deliver micro-campaigns such as: Restart a Heart Day, World Pilot Day, Road Safety Week and other relevant awareness campaigns.
• Create integrated campaign plans, messaging, and content outputs.
• Coordinate campaign timelines and ensure cross-team alignment for delivery.

Partnership Communications & Campaign Support

• Develop communications materials to support AAUK partnership activity and collaborations.
• Produce campaign assets, storytelling content, and supporting materials for external stakeholders.
• Support the creation of presentations, briefings, and campaign packs for partner engagement.
• Work closely with internal teams to ensure consistency in messaging across partnership activity.
• Act as a key communications contact for campaign-related partnership delivery.

Content Development & Storytelling

• Translate operational, clinical, and sector information into accessible public-facing content.
• Support the creation of case studies, ambassador content, and campaign narratives.
• Contribute to editorial outputs including publications and campaign materials.

Campaign Delivery & Digital Collaboration

• Work closely with the Communications & Marketing team to ensure campaign content is effectively delivered across digital channels.
• Support the creation of social media, email, and website assets linked to campaign activity.
• Ensure campaign messaging is consistent across all external communications channels.
• Contribute to improving audience engagement through high-quality campaign content.

Monitoring & Evaluation

• Support campaign performance tracking and evaluation using engagement and reach data.
• Produce post-campaign reports and insights to support continuous improvement.
• Identify trends and opportunities to improve future campaign effectiveness.

General Responsibilities

• Represent AAUK professionally in internal and external meetings where required.
• Work collaboratively with communications, fundraising, and policy teams.
• Ensure all activity complies with GDPR, fundraising regulations, and brand guidelines.
• Support wider organisational priorities and strategic objectives.
• Contribute to continuous improvement of campaign processes and delivery.

Essential Skills & Experience

• Experience in a communications, marketing, or campaign delivery role.
• Proven ability to plan and deliver multi-channel campaigns.
• Strong written communication and storytelling skills.
• Experience working across teams and managing multiple priorities.
• Ability to translate complex or technical information into engaging public content.
• Strong organisational and project coordination skills.
• Understanding of digital communications and content production.

Desirable Skills & Experience

• Experience using design tools such as Canva (or similar platforms) to create campaign assets and social media content would be advantageous.
• Experience within a charity, public sector, or membership organisation.
• Experience supporting partnership or stakeholder communications.
• Familiarity with digital content tools and CMS platforms.
• Experience in campaign evaluation and reporting.
• Knowledge of the air ambulance sector or emergency services (desirable but not essential).

Key Attributes

• Creative and ideas-led approach to communications.
• Strong attention to detail.
• Ability to work under pressure and to deadlines.
• Collaborative and proactive working style.
• Commitment to AAUK’s values and mission.

Benefits

• 36 days annual leave (including Bank Holidays FTE)
• Employee Assistance Programme
• Access to Blue Light Card and Blue Light Events
• Pension contributions
• Training and development opportunities
• Life Assurance policy cover
• Development opportunities

Commitment to Diversity & Inclusion

AAUK is committed to diversity and equality of opportunity in all aspects of our work. We actively encourage applications from under-represented groups and are committed to building an inclusive workplace.

Application Process

Applications should be submitted via CV and covering letter. Your covering letter should clearly demonstrate how your experience meets the requirements of the role.

Deadline for applications: 5 June 2026.

Shortlisted candidates will be invited to interview w/c 15 June 2026.

This is a fixed-term role, reviewed during the contract period. Future decisions on medium- and longer-term resourcing will form part of our organisational strategy and financial planning.

***Please note this role is fully remote but will require mandatory onsite training for the first 2-3 weeks of employment***

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Job purpose

As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support.

Scope of role

1. To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
2. To maintain detailed case records
3. Keep up to date with legislation, policies and procedures and undertake appropriate training.

Please download the full Job Description for more details

What We’re Looking For:

• Ability to give accurate, personalised advice and support clients to make informed decisions
• Experience carrying out detailed casework and acting on behalf of clients when needed
• Strong record keeping, with case notes completed to required standards and deadlines
• Commitment to keeping debt advice training up to date
• Good teamwork and the ability to manage your own workload while meeting targets
• Commitment to following organisational policies and procedures
• Commitment to working in line with Toynbee Hall’s values:
  • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious, and acting with integrity.
  • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 

• Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan to cover your healthcare needs specified in the policy
• Perk Box

How to Apply

Complete our online application for, attach your CV and a Cover Letter.

Please download the full Job Description for more details

Application deadline is 12 June 2026

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan to cover your healthcare needs specified in the policy

How to Apply

Complete our online application for, attach your CV and a Cover Letter.

Application deadline is 12 June 2026

ROOTED FINANCE

Rooted Finance is a pioneering specialist debt and financial inclusion Charity based in London. We’re committed to making money and debt advice accessible, for everyone.

The people we work with come from all walks of life and so do we.

We employ advisers from all backgrounds, not just because it’s the right thing to do, but because we are the communities we serve. We provide quality debt and money advice services to help clients manage their finances and debts, protect their essential services; and safeguard their income and priority needs. Our services have never been more needed in an uncertain financial environment.

Rooted Finance is expanding its team and is looking for a full-time Money Guidance Officer. This is an exciting opportunity to join a dynamic and supportive team at a pivotal moment in our growth.

We are looking for someone who enjoys providing a first-class client satisfaction and support service. You will work closely with our Advice team to ensure clients are accessing support through engagement activities and that they are able to progress their debt advice journey smoothly.

You will be the interface for advisers to ensure documentation and tasks are completed in a timely manner or the clients you are supporting. The post-holder will need to be comfortable interacting with a variety of audiences – advisers, clients and partner organisations, and enjoy supporting people to progress through their advice journey.

You will have strong administrative, research and data skills, excellent communication and critical-thinking skills, and should be flexible and capable of working independently and as part of a team.

The post holder will be part of a small team and need to be a proven self-starter. The team language is English, and Rooted Finance is an Equal Opportunities employer.

JOB DESCRIPTION

Job : Title Money Guidance Officer

Salary: £28,000

Hours: 35 Hours per week 

Benefits: 25 days annual leave plus bank holidays Day of leave on your birthday Additional day of leave for each year of service up to 35 days 3% Pension contribution stakeholder pension £200 home-office equipment allowance Costco membership. Employee Assistance Programme Hybrid and flexible working arrangements available and agreed according to business needs 

Contract: Permanent/Fixed Term (subject to funding) 

Location: Rooted Finance delivers primarily an in-person service, postholder will be required to attend outreach locations/RF office. Hybrid arrangement with remote working will be incorporated where possible based on business demands.

Purpose of the Job

Rooted Finance provides client focused and impact driven services. The ability to provide first class advisory and casework services that impact individuals, and the communities they live in, is fundamental to the way in which Rooted Finance provides transparent and evidence-based services.

RF is looking for a proven self-starter to support our advice services and preventative initiatives. You’ll be passionate about working with people and committed to delivering a high-quality community engagement and support program. You’ll be adept at delivering comprehensive support to individuals within diverse community settings.

You will be confident in working with community members to grow and develop projects to reach isolated individuals. Working flexibly across dates (including occasional weekend working), times and locations, responding to project and community needs as required.

The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of ongoing support. You will be trained and expected to keep up to date with regards to legislation, case law and policy changes relating to debt and a working knowledge of welfare benefits as directed by Line Manager.

Training and development

Rooted Finance will provide internal and external training as appropriate. Continued professional development is fundamental to the values of Rooted Finance in building capacity amongst its team members.

Reporting

The post holder will report directly to the Advice Manager of Rooted Finance

Role Requirements

This role aims to address the additional barriers and needs faced by overindebted individual, ensuring they are supported in navigating these challenges and can focus on the debt advice process effectively. As a Money Engagement Officer you will work across our various community partners, delivering money mentoring support and income maximisation services to local communities with the aim of promoting financial resilience and wellbeing. You will also provide assist in collecting essential documents and information for advisers to progress their cases. You will maintain accurate client and project records and contribute/support Manager(s) with effective project monitoring and reporting. You will capture learning to share with project stakeholders to help inform Rooted Finance’s wider approach to financial inclusion services.

Key functions and impact of the role will include;

Outreach and Engagement: Actively engage overindebted individual through various outreach initiatives such as community events, workshops, and partnerships with local organisations to raise awareness about debt advice to encourage individuals to seek help early and facilitate this through practical 121 support.

Support and guidance: Provide ongoing support needs to keep people with money worries engaged in the debt advice journey. Often people struggling with money worries have additional barriers and needs, this role focuses on the 'support function' which will be available to help people navigate barriers so they can focus on the specialist debt advice needed and offered through Rooted Finance and other support services.

Referral and Collaboration: foster a cohesive relationship to build partnerships and to collaborate with debt advice services, community organisations, and other stakeholders to facilitate referrals and ensure a seamless transition into debt advice services. Maintain strong partnerships with service providers to enhance accessibility and support for individuals in need.

Empowerment and Education: Equip our services users by providing ‘digestible’ financial education, coaching, and advocacy to help them make informed decisions, improve their financial literacy, and build long-term financial resilience. Data Collection and Reporting: maintain accurate records of all outcomes, advocacy and support provided to all individuals, diligently record outcomes to track the effectiveness of the triage process and measure the impact of the engagement efforts on increasing access to debt advice and other services.

Duties & Responsibilities: The main duties will include

1. Work closely with RF advice team in identifying client’ needs to work together to implement a holistic approach to supporting individuals.

2. Manage a joint caseload with debt advisers to ensure successful engagement in the debt advice journey, monitor progress and maintain diligent records across all systems

3. Working closely with advisers to support their more vulnerable clients

4. Delivering both 121 and group sessions to build individuals’ financial knowledge and resilience.

5. Increasing the visibility and awareness of the advice services through external events and roadshows

6. Develop and maintain good working relationships with clients to facilitate engagement in debt advice journey by explaining and outlining what debt advice offers, support to engage in attending debt advice appointment, follow up with obtaining required documents, make effective referrals for additional services and provide on-going support.

7. Draw up a personalised plan supporting clients to access and engage with the extensive range of support available in the community. Actively connect clients with a wide variety of services through signposting for additional help around health, wellbeing, housing, welfare, immigration, social support and financial advice. 

8. Identify aftercare support to help individuals increase their ability around ongoing financial capability and literacy skills and to reduce further and future financial exclusions

9. Working with, and recruiting clients to, our Lived Experience Steering Committee

10. Provide one to one/group sessions to encourage and increase engagement in the debt advice service

11. Develop marketing and creative initiatives to promote and engage with service users to increase uptake in debt advice service and increase full journey completion.

12. Ensure all project monitoring requirements are adhered to and all learning (including risks and opportunities) is captured and recorded in a timely manner.

13. Perform consistent impact measurements on project components, including undertaking financial wellbeing checks before, during and after, beneficiary engagement with RF service in a non-intrusive manner

14. Actively participate in team meetings and work with colleagues and beneficiaries to further develop the project

15. Maintain effective communication between colleagues, stakeholders and beneficiaries at all times.

16. Undertake recommended and self-identified ongoing training and development to ensure gaps in knowledge/skills are acquired to meet requirement of the role and quality assurance processes in timely manner as directed by Supervisor/LM.

17. Work to an agreed work-plan, meeting targets on time and all required KPI

18. Work collaboratively to share good practice in performance and quality improvement with fellow advisers/wider team.

19. Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice as outlined in organisational policies.

20. Ensure all work is fully compliant with Rooted Finance policies and procedures and Quality Standard

21. Ensure data protections regulations are adhered to and office procedures followed

22. Abide by all Health & Safety at Work Act procedures

23. Adhere to policy and procedures around safeguarding vulnerable adults at risk

24. Demonstrable understanding and application of the provisions of GDPR

25. Behave in a professional manner at all times

26. Act as an ambassador for Rooted Finance, reflecting the objectives and values, and to always work in the best interests of the charity.

Other 1. Undertake additional tasks as defined by Advice Manager of RF and senior management team.

PERSON SPECIFICATIONS

Qualification 

Desirable: Educated to a degree standard or equivalent. 

Essential: Relevant professional qualification (i.e.CMA Connect Money Mentor training)/ or equivalent gained through experience Evidence of continued professional development 

Skills

Desirable: Excellent understanding of the principles and current best practice in debt, financial capability and financial inclusion.

Essential: Knowledge and understanding of the welfare benefit system and experience of advising customers on benefits.Understanding and commitments to the aims, principles, values and quality standards of Rooted Finance services. Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community, in particular barriers faced by over-indebted and financially excluded communities. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients Ability to remain non-judgmental and apply active listening Ability to provide outstanding customer service Good communications skills – including written and personal presentation skills. Ability to give and receive feedback objectively and sensitively, and work as part of a team and be open to learning from others. Ability to manage own time and meet deadlines.High standard of numeracy and computer skills, specifically IT skills with a strong command of the Microsoft Office suite with an ability to understand and analyse complex financial and other numerical information Knowledge and experience of using case management systems to maintain accurate records Working in a small team and autonomously, experience of working in client facing role. A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics

Experience 

Desirable: Experience of supporting and guiding junior team members (volunteer/trainee team members)

Essential: Experience of working directly in a community setting such as adult health and social care, learning support or information and advice settings Experience of gathering, providing and disseminating complex and sensitive information Experience of liaising with partner agencies; Excellent communication, negotiation and organisational skills; Commitment to working flexibly across all RF services, including evenings and weekends (TOIL applied)

OTHER:

This role will be subject to an enhanced DBS check Rooted Finance is registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored. This job description and personal specification does not form part of any contract.

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Young People & Families (YP&F) Operational Hub delivers a wide range of integrated support services designed to help resolve complex difficulties experienced by young people and their families/carers.

Support is provided to people who find themselves in a range of circumstances; they may be missing from home or have emotional, housing or substance misuse issues. We also support families where parents/carers are experiencing domestic abuse, substance misuse, emotional issues, homelessness or unemployment. Whatever the situation, we work alongside young people and their carers to find a way of stabilising their lives.

Redthread is a hospital based youth work service, working alongside NHS staff and other professionals in emergency departments.

Our experienced, specialist youth workers engage with and support young people, aiming to support them with their needs in hospital and post-discharge. We often meet young people at a moment of change and work with them to find a positive way forward.

We provide long-term, holistic support. We consider every aspect of a young person’s life and build support around them.

About the Mental Health Youth Work Service Pilot

The prevalence of reported mental health challenges in children and young people living in England have been increasing.  In addition, research tells us that children and young people facing such challenges with their mental health are more likely to self-harm. For some children and young people, A&E Departments may be a first point of contact with healthcare services following self-harm. While in recent years the number of attendances by children and young people for mental health needs and/or self-harm have stabilised, there was a sharp increase in attendances following the pandemic. For children and young people who have gone to A&E for support with their mental health, such as following self-harm, waiting a long time in A&E can be hard. A&E Departments are often very busy and loud places and there is not always access to secluded space for those who have gone to A&E when experiencing difficulties with their mental health.

Children and young people who are also neurodiverse may find the environment particularly challenging and overstimulating while they are waiting to access care and support. This pilot aims to strengthen the offer of support to young people aged 11-18 in A&E, and also consider the wider social and emotional wellbeing needs of those individuals whilst in that environment and following discharge by ensuring there is follow up support for a variety of services.

The Mental Health Youth Work Service model has been informed by young people with experience of hospital attendances after self-harming, and their feedback has been used to shape the care we aim to deliver.

The service runs across two hospital sites in London: King’s College Hospital and Queen Elizabeth Hospital. There will be a team consisting of one Senior Youth Worker and a Youth Worker embedded in each site.

Where you fit in

This is an exciting new service working in partnership with Queen Elizabeth Hospital Accident and Emergency Department. The project is a pilot that aims to provide specialist Youth Work support for young people presenting to a hospital because of their mental health, and specifically where they attend because of self-harm.

The Senior Youth Worker will lead on the Mental Health Youth Work service embedded within the A&E department. This will involve line management responsibilities for the Mental Health Youth Worker, partnership working to build relationships both internally within the hospital and externally in the local community, and with both statutory and non-statutory partners.

The Senior Youth worker will be expected to support and build trusting relationships with young people who present with acute needs and are often in a crisis. They will manage a caseload of their own, with contact taking place both in the hospital and post-discharge in the community.

The Senior Youth Worker will ensure the integration of the service at their respective hospital A&E department, and work alongside the Team Leader in reporting, monitoring and evaluation requirements

Main Duties & Accountabilities

• Lead the delivery of the Mental Health Youth Work service for young people aged 11-18 who attend the A&E department. Ensure that all young people are assessed holistically and care plans are tailored, trauma-informed and empowering, with the aim of reducing further harm.
• Line manage the Mental Health Youth Worker, providing guidance and direction through regular contact and meetings, case allocation, caseload oversight and one-to-one supervision, both formally and informally.
• In collaboration with the other Senior Youth Worker, provide overall support to the team to develop and improve skills, including assessment and recording, to ensure that Redthread’s model of intervention is delivered consistently.
• Promote high levels of wellbeing for staff members who are working with young people who have experienced acute and chronic mental health challenges
• Hold a caseload and work with young people with often complex needs, in a range of settings, including in A&E, in the community, face-to-face and virtually where required, and promote their personal, educational, health and social development through all interactions
• Assist with the on-going development of the service model to ensure that young people and other stakeholders gain the maximum benefit from Redthread’s interventions
• Along with the team, tailor and design youth work resources that are specific to the young people we are working with
• Contribute to the training programme that Redthread provides for hospital staff, including informal microteaching and more formal presentations.
• With support from the Team Leader, maintain strong working relationships within the Hospital, and NHS staff ensuring that Redthread youth workers are fully embedded in the health setting and are working with clinical staff to deliver a service that meets the needs of young people, including promoting the service within the hospital and attending appropriate internal meetings
• Assist in building and maintaining strong working relationships with Redthread stakeholders, project partners and with other agencies working with young people and to represent Redthread at external meetings as required.
• Ensure that as a team, you are proactive in researching and networking with other organisations working with young people in the area served by the hospital to ensure that the Youth Workers have a good knowledge of other services and projects that may be of interest to the young people we work with or appropriate for us to refer to.
• Attend multi-disciplinary team meetings in hospital, working with ED staff and CAMHS teams to support and safeguard young people
• Maintain a good level of professional knowledge of the issues affecting young people, particularly related to their mental health needs and self harm.
• In all areas of the work, apply an in-depth understanding of safeguarding responsibilities when working with children and young people, and provide guidance to your team members that adheres to Redthread’s Safeguarding policy and procedures and safeguarding policies of respective NHS Trusts.
• Ensure information resources such as client forms, databases and contact files are kept fully up-to-date and secure, in line with GDPR, the Data Protection Act and our Confidentiality Policy and Consent Policy. Maintain high-quality recording of interventions with young people on our database, Salesforce, in line with Redthread’s best-practice requirements. (Training will be provided.)
• Collect and record evidence of project outcomes and young people’s achievements, to ensure the completion of monitoring forms and project progress reports as required.
• Work as part of a team to continue to develop the programme’s monitoring and evaluation in order to facilitate internal reflection and learning, and to demonstrate its effectiveness and impact to external stakeholders.
• To ensure that the Youth Worker accurately captures and records data on the CRM system. To ensure that it can be used to identify trends and provide insights. To use these insights and trends to shape service delivery and share information with partners.
• With support from the Team Leader and oversight from the Service Manager, produce monthly and quarterly reports as required by funders and to inform leaders of the operational performance of the organisation.

QUALIFICATIONS

Essential:

• Relevant level 3 or 4 qualification in health & wellbeing, youth provision or similar or demonstrable equivalent experience

Desirable:

• A degree-level qualification in social work, youth work, social science, education or another relevant field
• Qualifications in counselling and/or mental health first aid for young people

KNOWLEDGE

Essential

• A thorough knowledge and understanding of the physical, social and emotional developmental needs of young people
• Understanding of the issues faced by young people living in inner city areas
• An awareness of child protection and safeguarding issues and knowledge of current best practice within the youth work sector
• Knowledge of Mental Health systems and processes and the function of statutory services such as CAMHS
• Knowledge of the specific needs of young people who self harm
• A knowledge of best practice in case recording

Desirable

• Knowledge of capacity and consent issues including Gillick competence
• Knowledge of solution-focused brief therapy tools or a similar counselling methodology.
• Knowledge of psycho-education tools appropriate to share with children and young people who also may be neurodivergent
• Knowledge of health inequalities and how these can affect different groups/individuals

EXPERIENCE

Essential

• Significant professional experience of working with vulnerable young people in a range of activities and settings
• Experience working with young people in a health and well-being context, especially with young people experiencing mental health challenges
• Experience of working within a multidisciplinary team
• Experience of leading and managing a project to enable growth and continuity
• Experience in developing and maintaining excellent relationships with partner organisations
• Experience in planning and delivering training

Desirable

• Experience of working in a London borough
• Experience in leading, managing, supporting, and motivating a team in their work
• Experiencing of developing a project’s processes, procedures, and policies
• Experience of monitoring and evaluation systems to measure programme impact

SKILLS & ABILITIES

Essential

• Resilient and reflective
• Well-developed verbal and written communication skills and an ability to interact young people on a one-to-one basis within a range of contexts
• Ability to plan and manage own workload
• Accurate data entry and record keeping and monitoring processes
• Ability to use up-to-date IT systems
• Able to analyse and evaluate information and provide effective management oversight of high-risk complex cases
• Able to oversee cases using an electronic database

Desirable

• Leadership and management skills to enable the team to have a clear sense of direction, feel motivated and have a clear understanding of how their own roles contribute to and enhance the work of the organisation
• Able to provide supervision, guidance, and support to youth work teams, particularly around task allocation, setting priorities and personal development
   

OTHER

• Share Catch22 values
• Awareness of and commitment to Equality & Diversity
• Willing to travel and work flexibly
• Desire to develop and undertake training as required
• Enthusiasm for Redthread’s work
• Approachable, self-motivated and committed to continuous personal development
• A commitment to and understanding of equal opportunities as they apply to all aspects of Redthread’s work

Additional Information

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed. 

Contract: Permanent

Hours & work pattern: 37 hours per week, with regular evening and weekend shifts required. Evening shifts cover the hours of 1pm to 9:00 pm 

Salary: £32,917.50 per annum

Location: Queen Elizabeth Hospital, Woolwich, London. With regular travel to other Redthread sites and Catch 22 offices when required.

Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Closing date: Midday on Friday 5th June 2026

Interviews will be held in week commencing 15th June 2026

AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process. 

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. ​

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

We aim to review applications as quickly as possible. However, due to the volume of interest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.