Support planner jobs

PURPOSE OF POSITION

This role will be responsible for developing and reviewing organisational standards of support in line with contractual and regulatory standards, leading on quality assurance, performance monitoring, and continuous improvement as well as supporting compliance and regulatory requirements.

To lead on the development of new models of support practice which are person centred and trauma informed, working closely with operational managers, frontline teams, and the Head of Compliance, the post-holder will ensure that services delivered to vulnerable adults are safe, effective, person-centred, compliant, and consistently achieving positive outcomes.

The role will provide strategic oversight of quality and performance data, lead on the interpretation and analysis of operational and compliance information, identify emerging risks and trends, and support leaders to implement improvements. The post-holder will also drive organisational learning, promote consistency in practice across services, and lead the development of a robust framework to capture and embed the resident voice in service delivery and improvement. Enabling residents to have a significant contribution in shaping services and contributing to an inclusive and safe community. In addition, this will support contributing to achieving the social housing consumer standard around transparency, influence and accountability.

RESPONSIBILITIES & ACCOUNTABILITIES

Quality Assurance and Performance Oversight

• Lead the quality assurance function across support services

• Review and analyse and interpret quarterly performance, identifying risks, trends, gaps, and areas of concern, as well as providing solutions

• Provide comprehensive analysis and evidence-based recommendations to operational and senior management teams

• Ensure quality standards are consistently applied across all services

• Monitor service delivery against contractual, regulatory, and organisational standards

• Produce high-quality reports identifying key findings, themes, risks, opportunities, and improvement actions to support strategic and dynamic problem solving, as well as continuous improvement

• Maintain oversight of our Service Improvement Plan and monitor progress against agreed actions and outcomes

Data Analysis and Insight

• Lead on the collection, interpretation, and deep analysis of operational, performance, quality, compliance, and outcome data

• Translate datasets into meaningful insights to support informed decision-making

• Identify emerging trends, performance risks, and opportunities for service enhancement

• Produce executive summaries and reports for senior leadership teams and governance meetings

• Use data to drive continuous improvement and demonstrate service impact

Development of Support Practice

• Be responsible for developing person centred and trauma-informed practice standards for our support services

• Contributing to creating a Psychologically Informed Environment across the organisation

• Develop our reflective practice offer across all services

• Lead on the development and implementation of an accredited programme of independent living skills activities for our residents

Impact and Performance Management/Reporting

• To lead on impact and performance, providing leadership and line management to Impact Specialist

• Lead and facilitate regular KPI and performance review meetings with Frontline Management and services

• Challenge and support managers to understand performance outcomes and develop improvement plans

• Track progress against agreed targets and improvement actions

• Ensure accountability and ownership for quality and performance outcomes across services

• To maintain up to date project management and reporting records

• To write and present regular reports for senior management and external stakeholders/partners, on the development and progress of Quality Assurance.

• To contribute to the updating of InForm to capture performance requirements

Practice Development and Workforce Support

• Design and deliver workshops, quality forums, and learning sessions for frontline staff and managers

• Promote consistency of practice across all services

• Share learning from audits, complaints, incidents, safeguarding concerns, resident feedback, and performance reviews

• Develop resources and tools to support high-quality, person-centred service delivery

• Foster a culture of continuous learning, accountability, and quality improvement

Resident engagement and accountability

• To lead on the development of a programme of resident engagement, empowerment and involvement, which targets resources to build strong, sustainable support services that engage proactively with local communities

• Establish meaningful opportunities for residents to influence service design, delivery, and improvement through expression of voice, listening, connecting and motivating each other; promoting a culture of co-production

• Develop methods for gathering, analysing, and responding to resident feedback

• Ensure resident experiences and outcomes are reflected within quality assurance processes

• Provide leadership and management of Resident Engagement Specialist

General

• To attend internal meetings as and when necessary, for example Directorate, Management and Planning meetings

• To undertake such other duties within the competence of the post holder which may be required from time to time.

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

• Experience supporting rough sleepers and homeless people with complex needs, including mental health, substance use and physical health.

• Experience developing and reviewing quality frameworks, audits, service standards, action plans and improvement processes.

• Experience developing and implementing monitoring, evaluation and learning frameworks.

• Understanding of safeguarding and MARAC processes.

• Experience of reflecting critically upon own practice in order to improve the experience for service users

Skills, knowledge & Abilities

• Strong organisational and project management skills, with confident use of Microsoft Office and digital recording, analysis and reporting systems.

• Strong understanding of issues affecting rough sleepers and homeless people with complex needs, including barriers to accessing services, sustaining accommodation and engaging with support.

• Strong analytical skills, able to interpret performance, safeguarding, complaints, incidents, outcomes and resident feedback data into clear recommendations.

• Strong communication and facilitation skills, including leading workshops, learning sessions, reflective practice and quality forums.

• Ability to produce clear reports, briefings and presentations for managers, senior leaders, commissioners, boards and governance forums.

• Sound knowledge of safeguarding, risk assessment, confidentiality, information governance and professional boundaries when supporting vulnerable adults

• Strong understanding of anti-discriminatory practice.

• Good case-management recording skills, ideally with experience of InForm.

Personal qualities

• Flexible and resilient

• Patient and pro-active

• Personable and energetic

• Self-motivated

• High attention to detail and accuracy

• Commitment to the values of compassion, collaboration, inclusion and growth

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

The Director of Finance will lead on all aspects of the Museum’s financial management, including producing monthly accounts and strengthening internal controls and processes. They will oversee treasury functions, including the management of the Museum’s cash holdings and endowments. Serve as Company Secretary, ensuring full compliance with Charity Commission requirements and the Companies Act.

As part of the Leadership Team, they work closely with our board of trustees to manage the Museum’s finances in line with the forward plan and wider Museum strategies.

Key Accountabilities

• Prepare annual budgets, working with managers to achieve realistic targets and review figures throughout the year.
• Prepare monthly management accounts including cash-flow forecasts for presentation to the Director and Trustees.
• Prepare monthly management accounts to report and analyse any significant variance between actual and budget result.
• Prepare year-end draft accounts ready for audit and assist the audit team with any queries.
• Manage the Finance Team.
• Organise and oversee the daily and monthly accounting procedures in respect of banking, cash handling, data entry, bill payments etc.
• General financial and business management as well as co-ordination of Museum affairs including Investments, Banking, Legal, and Insurance, Contracts, Licence Agreements and other associated matters.
• Provide the accounting function for fundraising projects including Heritage Lottery, Arts Council, other grants and any other fund providers.
• Provide financial and textual information in support of major capital expenditure projects being an active and crucial team member.
• Preparing Month Gift Aid returns and Quarterly VAT returns and providing advice on VAT and Gift Aid or any other tax matters.
• Oversee the preparation of monthly Pension contributions to Scottish Widows.
• Provide statistical information and returns to various local and national bodies.

What you'll bring

Experience:

• Proven experience of leading a finance function at a senior level is essential, along with extensive experience shaping and delivering financial strategy, including budgeting, forecasting and long-term financial planning.
• Experience of managing partial exemption VAT calculations and compliance is vital, along with a track record of establishing and maintaining strong relationships with auditors, regulators, trustees and external stakeholders.
• We would particularly welcome candidates with experience of working within the charity, not-for-profit, or a similarly regulated sector.

Knowledge & Skills

• You will be an excellent people manager, who has exceptional attention to detail and a robust understanding of accounting principles and practices.
• Able to demonstrate strong initiative and accountability in delivering work to a high standard.
• Knowledge of restricted/unrestricted fund accounting and Gift Aid.
• You will have comprehensive knowledge of the full MS Suite, but will excel at Excel.
• Knowledge and experience of using Iplicit and Sage accounting and payroll is preferred.

Qualifications

• A fully qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent).

Chief Executive Officer

The Opportunity

Many Tears Animal Rescue is at an exciting stage in its development. We rescue, rehabilitate, and rehome thousands of animals each year, and are now seeking an experienced, practical leader to guide our next chapter. You will build on our legacy, strengthening our foundations and securing our long-term sustainability. This role is for someone who can help us grow our reputation while giving our staff and volunteers the support they need to continue providing the best possible care for our animals. 

What will you be doing?

You will guide the charity's strategy and drive a period of transformation, ensuring our operations are effective, fully compliant, and set up for long-term sustainability. Your leadership is about ensuring that our strategy, finances, and operations all serve to give our animals the best possible chance of recovery and a loving, forever home. 

To achieve this, the role is structured around three key areas of focus:

Strategy, Governance and Compliance

• Work with the Board of Trustees to develop and deliver a strategic vision with animal welfare at its heart.

• Provide the Board of Trustees with accurate, timely, and insightful reports on risk management and performance. These updates will ensure the Board has the clear visibility they need for effective oversight and strategic planning.

• Champion a culture of transparency, accountability, and excellence in governance. Build strong, positive relationships with our regulators and key partners, including contributing to our statutory and regulatory filings to ensure we maintain full compliance with all external obligations.

• Lead the development of our internal policies and processes, ensuring every policy and process is fit-for-purpose, compliant with regulatory expectations and the highest standards of animal welfare, and are regularly reviewed to help the team work safely and effectively.

• Ensure strict adherence to all animal welfare legislation, Charity Commission standards, and sector best practices, maintaining the reliable framework our team needs to focus on the animals in our care.

• Proactively monitor and adapt to evolving Welsh animal rescue licensing regulations, ensuring our practices always reflect the highest welfare standards in Wales.

• Oversee the integrity of our operational and governance records, maintaining full transparency and auditability across the charity.

Financial Strategy and Sustainability

• Work with the Board of Trustees to develop and implement a financial strategy that puts the controls and oversight in place to secure our future and direct resources to where our animals need them most.

• Lead a long-term income generation strategy, focusing on sustainable, diverse streams including legacy giving, grant-making trusts, and community fundraising, to support our rising operational costs.

• Implement and monitor strict internal financial controls to ensure all charity resources are used exclusively for approved charitable purposes.

• Oversee data governance and digital integrity, ensuring robust data protection compliance.

Operational Delivery and Team Development 

• Take responsibility for the charity’s safeguarding culture, ensuring that all policies are embedded, staff and volunteers are trained, and that all incidents are investigated and reported with transparency, to ensure the safety and wellbeing of our people.

• Foster an inclusive and supportive culture while providing strategic oversight of the modernisation of our HR practices, digital systems, and infrastructure. Ensure we are positioned to support our team’s wellbeing, growth, and development - including our volunteers and fosterers - through structured engagement and retention strategies.

• Act as the charity’s lead ambassador, building relationships with the press, local authorities, other neighbouring and notable charities, and animal welfare professionals to enhance our external reputation. 

• Oversee our operational planning, including the day-to-day management of staffing rotas and fleet resources. Provide direct line management to the senior leadership team, making sure everyone has the support they need to work effectively.

• Monitor the rescue, and report to the Board of Trustees on core operational performance, including intake-to-rehoming metrics, fostering network capacity, and clinical standards to provide clear visibility on the welfare outcomes we achieve.

• Lead the implementation of Standard Operating Procedures (SOPs) across operational activity, ensuring consistent service levels and adherence to regulatory and best practice standards, to ensure our animals receive the highest standards of care.

• Direct all physical site operations, planned maintenance, and infrastructure improvements, ensuring all premises are safe, efficient, and fit for purpose.

• Manage charity risk, including contributing to the risk register, site-wide health and safety audits, staff and volunteer training, and carrying out robust assessment and management of operational risks.

What are we looking for?

We are looking for a dedicated leader who is passionate about our work and ready to use their skills to help Many Tears Animal Rescue grow and develop. You will operate at a strategic level while maintaining a firm grasp of day-to-day operations.

Key Requirements

Values and Personal Alignment

• A genuine commitment to animal welfare. You aren't just looking for a leadership role; you are here for the right reasons, with a clear understanding that every strategic decision you make serves a single purpose: improving the lives of the animals in our care.

Essential Experience

• Significant senior leadership experience, ideally within a regulated charity or an animal welfare organisation.

• A strong track record of leading organisations through periods of transition, using resilience and clarity to guide teams through change.

• Extensive people management experience, with a proven ability to lead, and support teams comprising paid staff, volunteers, and fosterers.

• Significant experience reporting to and working directly with a Board of Trustees, providing strategic advice and managing governance relationships with openness and integrity.

• A practical approach to managing organisational risk, ensuring compliance and safety standards are understood and met across all areas of the charity.

• Proven success in setting up and maintaining clear policies and processes that ensure everyone knows how to work safely, consistently, and compliantly.

• Extensive experience in financial management, including budget oversight and the practical controls needed to ensure charitable funds are used effectively.

• Proven success in developing and delivering income generation strategies, including fundraising, grant applications, or legacy giving to support long-term financial sustainability.

• A clear, demonstrable commitment to safeguarding, with experience in fostering a culture that prioritises the safety and well-being of all staff and volunteers.

• Experience in managing site operations and facilities, including the oversight of health and safety and ensuring premises remain safe and fit for purpose.

Essential Knowledge and Skills

• A deep understanding of charity governance and regulatory requirements, specifically with the Charity Commission and Companies House.

• A comprehensive working knowledge of animal welfare legislation, specifically the Animal Welfare (Wales) Act 2006 and the Animal Welfare (Licensing of Activities Involving Animals) (Wales) Regulations 2021.

• Exceptional communication and diplomatic skills, with the ability to build trust among diverse stakeholders, including staff, volunteers, local authorities, and the public.

• A full, clean UK driving licence and the ability to travel as required.

Desirable

• Experience in clinical or animal welfare operations, including familiarity with Royal College of Veterinary Surgeons (RCVS) standards.

• A formal management or leadership qualification.

• Experience of managing a diverse and geographically disparate team

Time Commitment

• Hours: This is a full-time role. It requires flexibility to meet the needs of the charity, including occasional evening and weekend work.

• Location: This is primarily an on-site role, based at the rescue centre in Carmarthenshire, Wales to provide visible leadership. There is some ability to work from home for some tasks, and permanent on-site accommodation may be available if required.

• Nature of the Role: As the lead for both strategic direction and operational stability, the role requires availability to respond to urgent operational matters.

• Salary Range: £50,000

What difference will you make?

Your leadership will be the heart of our next chapter. As we build on our legacy, your focus on operational excellence will help Many Tears Animal Rescue stay a trusted lifeline for the animals who need us most. You’ll bring the stability and strategic vision we need to support our team, strengthen our impact, and keep our essential work going for years to come.

Application Process

To apply, please submit your CV and a covering letter outlining how your experience aligns with our mission and the requirements of this role to Dr Emma Sargeant by 15th August 2026.

We welcome applications from candidates of all backgrounds and are happy to discuss reasonable adjustments for the interview process.

Back Up is an organisation that has inspired and supported people affected by spinal cord injury to get the most out of life for almost 40 years.

Today, the organisation is leading the way in helping people adjust positively to life after a spinal cord injury. The organisation's services are delivered by people who've been there, who understand the journey, and know how to support others. Whether it's building practical skills through wheelchair skills training, boosting confidence via participation in life-changing courses, or supporting families through challenging times, Back Up is there for everyone affected by spinal cord injury.
Charity People is delighted to be supporting this incredible organisation to recruit for a Freelance Website Project Manager who will lead on the project management of a brand new website for the organisation.

Freelance Website Project Manager
Contract: Freelance, part time role working two to three days per week, for around one year
Day rate: £210 per day
Location: Homebased role with very occasional travel to the organisation's London office
Closing date for applications: 9am on Friday 28th August
Interviews: Interviews will be held week 7th September

Leading the full website redesign project, and working closely with the Director of Communications and Marketing at Back Up, this role will be responsible for identifying and secure a suitable agency partner, and then leading the management of the full lifecycle of the project through discovery, design, build, launch, post launch troubleshooting and evaluation.

Core responsibilities within the role will include:

• Procurement and agency selection including developing a shortlisting framework; evaluation of proposals and leading contract negotiation and onboarding
• Project planning and governance including refining project plans and key milestones, ensuring alignment with senior stakeholders
• Lead the discovery phase of the website redevelopment including working with Back Up Services team to identify and contact service users that could be involved in user discovery workshops and testing; work with agency to define user needs, personas, and journeys, and to organise and deliver stakeholder workshops to inform design and content structure
• Support content audit, information architecture development, migration and content development
• Oversee design process to ensure user-centred approach, providing critical review and challenge of agency outputs
• Ensure accessibility (WCAG), inclusivity, and best practice UX
• Monitor build progress against agreed scope and timelines
• Ensure technical quality, performance, SEO, and CMS usability, and oversee integrations (e.g. CRM, donations, third-party tools)
• Coordinate content migration planning
• Define and manage testing plan, ensuring issues are resolved prior to launch and supporting internal readiness
• Oversee launch planning, including risk mitigation and rollback plans
• Work with communications and marketing team to plan communications to stakeholders about new website
• Post launch, support initial optimisation and troubleshooting; review performance against objectives and provide recommendations for ongoing development and improvement

Other responsibilities

• Work with communications and marketing team to support other aspects of digital work such as reviewing and managing GoogleAds programme and exploring options for a digital asset management tool

We would love to see applications from individuals with the following skills and experience:

• Proven experience delivering similar website redevelopment projects (ideally in charity or public sector)
• Strong experience running digital agency procurement processes
• Expertise in UX, accessibility, and content-led websites
• Understanding of CMS platforms and integrations
• Excellent stakeholder management and communication skills
• Ability to challenge constructively and drive quality outcomes
• Strong content writing and presentation skills
• Experience of managing developing and managing GoogleAds to support communications and marketing team is desirable but not essential

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. 

We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustment so we can help make the application process work for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Location: Manchester
Hours: Full-time, 35 hours per week
Contract: Temporary, 3 months
Pay: £14.34 per hour, with travel and work expenses covered (+ holiday pay)
Start Date: ASAP

Prospectus is delighted to be supporting a national children's charity in their search for a temporary Project Worker to join their team.

This is an excellent opportunity for an experienced and passionate professional to utilise and refine their skills in a meaningful role, contributing to the best possible outcomes for young people in need of support.

Please note this role will be subject to an enhanced DBS check due to unsupervised contact with vulnerable children and young adults. You will also require a current, clean driving licence and access to your own vehicle.

Responsibilities:

• Conduct Missing from Care Return Interviews.
• Assess risk and identify support needs for children and young people.
• Manage a caseload of referred young people.
• Work collaboratively with social care, education, police, and other partner agencies.
• Promote safeguarding and ensure all procedures are followed.
• Maintain accurate case records and contribute to service reports.
• Empower children and young people to have a voice in decisions affecting them.
• Deliver work within a non-judgemental, anti-oppressive, and culturally inclusive framework.

Requirements:

• Recent, relevant experience in a similar role, with a background working directly with vulnerable young people.
• Expertise in safeguarding and relevant legislation, including an understanding of conducting assessments, managing risk, and planning interventions
• Excellent organisational skills with the ability to manage multiple priorities and deadlines effectively.
• Strong communication and interpersonal skills, with the confidence to engage empathetically and professionally with a wide range of internal and external stakeholders.
• Proven ability to work under pressure while maintaining a high level of accuracy and attention to detail.
• A collaborative and proactive approach to managing a varied workload, with the capacity to work both independently and as part of a team.

CVs will be reviewed on a rolling basis, so if you're interested in the role, please apply ASAP with your CV in a Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

We are looking for someone to join our team as PR & Communications Manager who will lead the day-to-day delivery of all external communications for The Mighty Creatives. This will include safeguarding our reputation, ensuring consistent and compelling storytelling, and maximising our visibility across media, digital platforms and stakeholder networks.

Ideally you will have experience of planning and delivering communications activity that supports organisational priorities across a variety of media platforms and to a variety of different audiences.  You will have experience of building strong relationships with journalists and media relations.  You will have experience of managing websites and social media platforms and have a strong understanding of safeguarding and data protection when telling the personal stories of the children and young people we work with who are aged 5-25.  You will have managed budgets, be used to working with platforms such as Mailchimp and CRMs such as Salesforce.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

The role is full time and permanent. Based at Bloomsbury campus but also expected to have a presence at UCL and Canary Wharf school of Management and other locations. 60/40% hybrid role (60% on campus). We will consider applications to work on a part-time, flexible, and job share basis wherever possible.

Job description

The Head of Facilities & Safety Governance provides strategic and operational leadership for the Union’s facilities functions, ensuring the delivery of excellent services to students, staff, and the public, while developing these services in line with the Union’s strategies and objectives.

This role holds the professional responsibility for service standards, Health & Safety Governance, budget control, compliance with all statutory and regulatory requirements, and clear assurance reporting to the Board of Trustees and Union committees.

This post holder will lead the Union’s Facilities Management service, overseeing external contracts like cleaning, security and pest control. They will ensure full compliance in Health and safety, manage reactive repairs, and guarantee buildings are safe, fit for purpose and in excellent condition providing an outstanding work environment including agile office spaces and excellent commercial and student activity spaces.

Interviews will take place on the 1st, 2nd & 3rd September 2026.

We can provide a skilled visa sponsorship for successful applicants, subject to specific role and individual eligibility requirements.

The Role

The Senior Programme Coordinator will support the development and delivery of SEO London’s apprenticeship programmes.

The post holder will develop a strong understanding of SEO London’s programmes, the industries we support and the needs of our students and partner organisations.They will use this knowledge to deliver projects, respond to stakeholder needs and provide a professional and supportive participant experience.

The role has three core areas of focus:

· Delivering high-quality apprenticeships programmes, projects and events

· Building trusted relationships with students, schools, partner firms and other stakeholders.

· Using data, feedback and evaluation to improve programme delivery and demonstrate impact.

This is a hands-on delivery role with responsibility for independently managing defined programme workstreams and projects from planning through to evaluation.

The successful candidate will be expected to create structure, manage competing priorities, anticipate delivery challenges, and resolve routine issues without requiring detailed day-to-day direction. They will understand when to make decisions independently and when a significant risk or issue should be escalated.

The rolewillsit within SEO London’s Apprenticeships Team, and support thedevelopment, preparation anddelivery of two new keyinitiatives:

· Plan A (Year 12-13): An 18-month apprenticeship support programme for Schools Leavers pursuing Higher-Level Apprenticeships across SEO London industries.

· Schools Alumni: A dedicated post-Schools community that keeps participants connected to SEO London, supports diverse progression pathways, and enables long-term tracking and engagement.

As these initiatives continue to develop, the post holder will contribute ideas, identify improvement and help establish effective and consistent delivery processes.

Key Responsibilities and Accountabilities

PROGRAMME  AND PROJECT DELIVERY

· Take ownership of defined apprenticeship programme workstreams, projects and events from planning through to delivery and evaluation, ensuring agreed outcomes, deadlines and quality standards are met.

· Develop and maintain clear delivery plans, coordinate resources and stakeholders, and proactively identify and resolve delivery risks or issues.

· Facilitate engaging programme sessions and provide appropriate one-to-one coaching and support to students.

PARTICIPANT & STAKEHOLDER MANAGEMENT 

· Act as a key point of contact for students, schools, partner firms, volunteers, internal teams and third parties, providing clear, responsive and professional communication.

· Build trusted relationships, understand different stakeholder needs and use sound judgement to manage expectations, resolve routine issues and escalate significant concerns appropriately.

· Represent SEO London confidently and professionally at programme, school, partner and external events.

QUALITY, DATA AND IMPROVEMENT

· Maintain accurate and timely programme, participant, partner, event and volunteer records within the CRM, ensuring high standards of data quality, confidentiality and compliance.

· Use programme data, feedback and evaluation findings to assess impact, identify improvements and make practical recommendations that strengthen the participant and partner experience.

Person Specification

We are looking for an experienced programme professional who can combine strong project coordination with excellent stakeholder management and a genuine commitment to supporting young people.

The successful candidate will be proactive, organised and comfortable taking responsibility for complex activities. They will be able to create structure in a developing environment, manage competing priorities and make sound day-to-day decisions.

Direct experience within the apprenticeships sector is desirable but not essential.

Essential Skills and experience

· Experience of coordinating programmes, projects or events from planning through to delivery and evaluation.

· Strong organisation and time-management skills, with the ability to independently manage competing priorities, deadlines and defined workstreams.

· Experience building effective relationships with students, schools, employers, partners or other internal and external stakeholders.

· Strong written, verbal and interpersonal communication skills, including the confidence to facilitate sessions, present information and handle stakeholder queries professionally and empathetically.

· Experience using CRM systems, databases and Microsoft 365 to maintain accurate records, analyse information and produce reports or programme materials.

Desirable Experience and Knowledge

· Experience or knowledge of the UK apprenticeships, employability, careers, education or youth sector.

· Experience providing one-to-one coaching or student support.

Required qualifications

· University degree in any discipline; or

· 2 years of relevant and transferable work experience in a similar capacity

We recognise that relevant experience can be gained through different professional, educational and personal routes. Candidates should use their application and cover letter to demonstrate how their experience meets the requirements of the role.

What we offer?

· Annual Leave: 28 days + Bank Holidays.

· Enhanced Family Friendly Policy.

· Flexibleworking(2 days in the office) and a lovely office space by Borough Station.

· Benefits:

o Employee Assistance Programme

o And more…

 

Financial Controller

Salary: Up to £55,000
Contract: Permanent
Hours: Full-time, 37.5 hours per week
Location: Hybrid / London

A growing social-impact charity is seeking an experienced Financial Controller to strengthen financial management, reporting, controls and business partnering across the organisation.

Reporting to a senior operational leader and managing the Finance Team, you will work closely with the Executive Team, budget holders and colleagues across the organisation. You will play a key role in improving financial insight, strengthening controls and helping non-finance colleagues make confident, well-informed decisions.

The role

As Financial Controller, you will lead the organisation’s financial management and control environment while supporting longer-term planning and sustainability.

You will:

· Lead budgeting, forecasting and multi-year financial planning

· Provide high-quality management information, analysis and commentary to senior leaders and Trustees

· Partner with budget holders, providing financial insight and support.

· Oversee month-end processes, reconciliations, payroll controls and policies

· Lead preparation for the annual audit and statutory accounts

· Maintain strong oversight of restricted income and funder reporting

· Support fundraising and income-generation teams with financial modelling and funding applications

· Lead cash-flow forecasting, treasury management and investment oversight

· Improve finance systems, reporting tools and processes, including identifying opportunities for automation

· Help improve financial understanding and confidence across the organisation

About you

You will ideally be a qualified accountant, ACA, ACCA, CIMA or equivalent, and will offer:

· Strong finance experience gained within a charity, not-for-profit or similarly complex environment

· Excellent financial control, management accounting and reporting experience

· Practical knowledge of Charities SORP and FRS102

· The ability to translate complex financial information into clear, practical advice

· Confidence working with senior leaders, Trustees and non-finance stakeholders

· Experience improving financial systems, processes and controls

· The ability to combine attention to detail with a wider organisational perspective

Above all, you will be motivated by the opportunity to use your finance expertise to support an organisation delivering meaningful social impact.

How to apply

To view the candidate information pack, please visit the Giving Back Recruitment website.

Closing date: 31st August 2026
Interviews: Mid-September 2026

Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Media Officer role. This position involves supporting the charity’s public relations efforts across digital and traditional channels, enhancing their public profile, and inspiring action through impactful media campaigns and engaging content.

Key Responsibilities:

• Assist in planning and delivering integrated, digital-first PR campaigns that generate media coverage at national, regional, and digital levels.
• Write and distribute press releases, media briefings, opinion articles, and other communications materials to secure positive media attention.
• Develop and maintain professional relationships with journalists, broadcasters, and media outlets, managing media enquiries and proactively pitching stories.
• Support media activities for campaigns, events, and partnerships to meet shared objectives.
• Collaborate with the Celebrity and Influencer team to maximise opportunities with ambassadors and high-profile supporters across various media platforms.
• Create, film, edit, and publish engaging digital content for platforms including TikTok, YouTube, Instagram, and LinkedIn.
• Monitor media coverage, compile reports, and evaluate campaign effectiveness to identify opportunities for improvement.
• Assist with media visits, interviews, photo calls, and content gathering both in the UK and internationally as needed.
• Contribute to the out-of-hours media support rota and be willing to undertake occasional travel.
• Uphold the charity’s commitments to equity, inclusion, and safeguarding in all activities.

Person Specification:

• Excellent written and verbal skills, capable of producing engaging, accurate media content.
• Experience in a press office, PR agency, communications team, or journalism role.
• Good understanding of the UK media landscape and identifying newsworthy stories.
• Proven ability to create content for digital and social media platforms such as TikTok, YouTube, Instagram, and LinkedIn.
• Experience supporting integrated media campaigns across traditional and digital channels.
• Confidence in building and maintaining relationships with media professionals and external stakeholders.
• Organisational skills to manage multiple priorities and meet tight deadlines.
• Awareness of how media efforts can support fundraising, advocacy, and public engagement strategies.
• A collaborative, proactive attitude with a willingness to learn and develop.
• Commitment to principles of equity, inclusion, and safeguarding.

What’s on Offer:

• Salary: £35,000
• Location: Hybrid - 2 days onsite in London
• Contract: 6 month FTC

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 60,000 young people each year at its 46 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for a high-calibre candidate who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as Centre Leader at our IntoUniversity centre in Bristol. You will have responsibility for running your IntoUniversity centre, including managing your team, planning and delivering the programme, liaising with external stakeholders and meeting IntoUniversity’s targets for delivery.

A substantial element of this role is delivering our education programme to children and young people aged 7-18, so you will need to have a genuine passion and enthusiasm for working with young people, including leading a class of 30 from the front, working with small teams of children and providing one-to-one support.

The role at a glance 

Contract

Full-time, permanent 

Start date

As soon as possible as agreed with sucessful canididate 

Working hours

Monday and Thursday: 9:30am – 6:00pm
Tuesday, Wednesday and Friday: 9am – 5:30pm

(Some additional weekend & unsocial hours will be required)

Salary

£37,300 per annum

Location

IntoUniversity Bristol East

Application deadline

9am Monday 24th August 2026

Interview Day (in-person)

Monday 7th September 2026

Please ensure that you are available on these dates

Location: North Weald, Epping or Earls Colne, Colchester
Salary: £40,000 to £45,000
Hours: 37.5 hours / 5 days a week
Contract type: Permanent

About Essex and Herts Air Ambulance Trust (EHAAT)
Essex & Herts Air Ambulance, unlike NHS emergency services, is a charity. The free life-saving service is provided 24/7 by helicopters and by rapid response vehicles.

Each critical care team consists of a pilot and co-pilot, a pre-hospital care doctor and a critical care paramedic.

They can be rushed to the scene with life-saving support equipment to deliver advanced clinical care, usually only available in the hospital emergency department.

Job Purpose
Sitting within the Philanthropy team, you will lead and grow our Legacy and In Memory income streams. As an experienced and compassionate manager, you will develop and deliver strategies that inspire supporters to leave a gift in their Will or give in memory of loved ones, helping to secure vital long-term income for our life-saving service.

You will combine strategic thinking, creativity and sensitivity to drive measurable income growth, while delivering high-quality, personalised supporter stewardship. You will also play an important role in building a strong legacy pipeline and shaping meaningful In Memory opportunities that reflect and respond to supporter motivations.

Specific Duties and Responsibilities
Strategy, Growth & Pipeline

• Develop and deliver a clear legacy and in memory strategy aligned to income targets and organisational priorities
• Build and manage a strong pipeline from awareness through to pledge and realisation
• Identify and implement growth opportunities across products, campaigns, partnerships and digital channels
• Monitor market trends and insights to drive continuous improvement
• Contribute to long-term financial planning through forecasting and income modelling

Legacy Giving

• Lead integrated, multi-channel campaigns to promote Gifts in Wills
• Develop effective supporter journeys to increase consideration and conversion
• Manage relationships with legacy pledgers and prospects, delivering high-quality stewardship
• Work with legal and will-writing partners to maximise uptake
• Oversee legacy administration, including Legacy Link (approx. one day per week), ensuring all processes are handled professionally and sensitively

In Memory Giving

• Develop and grow in memory products, including tribute funds, appeals and bespoke initiatives
• Work closely with the Patient and Family Liaison team to deliver a compassionate, high-quality experience for bereaved families and supporters
• Strengthen digital in memory journeys in collaboration with marketing and digital teams
• Increase engagement and lifetime value of in memory supporters
• Integrate in memory activity into wider fundraising campaigns

Performance & Insight

• Set and deliver annual budgets, income targets and KPIs (FY26/27: £3.3m legacy income; £360,000 In Memory income)
• Monitor performance and optimise activity using data and insight
• Ensure accurate records and compliance with relevant regulations and best practice
• Provide regular reporting on performance, pipeline and risks/opportunities

As EHAAT is a patient focused emergency medical charity, we feel it is essential that all our staff are competent and confident in the delivery of CPR and use of an AED (defibrillator) in an emergency. For this reason, you will need to complete mandatory, in-house CPR and AED awareness training annually.

Person Specification
Knowledge / Skills

• Proven experience in fundraising, with strong experience in legacy and/or in memory giving (essential)
• Demonstrable track record of delivering income growth and supporter engagement (essential)
• Strong relationship management skills, with the ability to communicate with empathy, sensitivity and confidence (essential)
• Experience developing and delivering high quality campaigns and supporter journeys, ideally across multiple channels (essential)
• Ability to use data and insight to inform decision-making and improve performance (essential)
• Experience delivering high-quality supporter stewardship and donor experiences (essential)
• Strong organisational skills with excellent attention to detail (essential)
• Good understanding of GDPR and fundraising regulation (essential)

Experience

• Experience of legacy administration and working with executors or estates (desirable)
• Experience working with digital in memory platforms or tribute funds (desirable)
• Experience managing external agencies or suppliers (e.g. will writing providers) (desirable)
• Understanding of audience segmentation and supporter lifecycle planning (essential)

All criteria above are assessed via application and interview.

Benefits
As a valued member of the charity team, you will have access to a wider range of benefits including:

• 24 days annual leave plus 8 bank holidays (pro-rata), increasing with length of service
• Contributory pension scheme, with minimum 6% employer contribution, plus an annual pension review
• Occupational sick pay from day one of employment
• Manage your own hours with core hours working schedule
• Free access to an Employee Assistance Programme (plus immediate family)
• Access to Cycle to Work through salary sacrifice
• Discounts at a variety of retailers via Blue Light Card

The closing date for applications is 31st August 2026

Please note that your application form will be used for shortlisting, so please ensure everything you wish to include is covered in the form

This position is subject to a Disclosure and Barring Service (DBS) check. The successful candidate will be required to undergo a Basic DBS check as a condition of employment

About Overcoming MS:
Every five minutes, someone, somewhere in the world is diagnosed with multiple sclerosis (MS). For many, those words are followed by fear, uncertainty and unanswered questions. Too often, people leave appointments without knowing how nutrition, exercise, stress management and other evidence-based lifestyle changes can play an important role alongside medical treatment. 

Overcoming MS is the leading global charity dedicated to helping everyone with MS live well. We turn the best available evidence into practical support people can use every day. Together with our global community and healthcare professionals, we're working to make healthy lifestyle support part of everyday MS care.

Job summary:
As Overcoming MS enters its next phase of growth, data, digital insight and audience understanding will play an increasingly important role in helping the charity deliver its strategy and maximise its impact.

The Data & Insights Manager will lead the organisation's approach to data, audience insight and digital performance, ensuring that information is transformed into meaningful insight that supports better decision-making, improves supporter engagement and strengthens organisational effectiveness.

Working across Communications, Fundraising and Services, the postholder will oversee website performance, audience segmentation, reporting, data governance and organisational insight. They will champion a data-informed culture while ensuring colleagues have access to high-quality data, clear reporting and practical recommendations to improve performance.

The role combines operational delivery with continuous improvement and strategic development. Technical CRM development will be delivered through external specialist partners, allowing the postholder to focus on organisational insight, audience development and digital optimisation.

Key Responsibilities

1. Reporting, Insights & Decision Support

• Provide meaningful analysis and insight that enables evidence-based decision-making across the organisation.
• Produce organisational dashboards and KPI reporting.
• Develop Power BI reports and visualisations for the Leadership Team and Board.
• Produce campaign evaluation and performance reports.
• Identify trends in supporter behaviour and organisational performance.
• Analyse campaign effectiveness and recommend improvements.
• Develop predictive and trend reporting where appropriate.
• Support strategic planning through data-driven insight.

2. Audience & Supporter Development

• Develop a deeper understanding of audiences to improve engagement, retention and organisational impact.
• Support campaign segmentation and targeting selections for fundraising, communications and service delivery.
• Maintain audience reporting and engagement analysis.
• Develop audience segmentation models and map supporter and service-user journeys.
• Analyse behavioural trends across different audiences.
• Identify opportunities to improve acquisition, retention and engagement.

3. Data Governance & Continuous Improvement

• Ensure the charity maintains high standards of data quality, governance and operational efficiency.
• Support GDPR compliance and data governance processes.
• Monitor data integrity across organisational systems.
• Improve data governance frameworks and organisational standards.
• Identify opportunities to automate manual processes.Support the development of scalable systems and processes.

4. Data Capability & Organisational Development

• Champion the effective use of data across the organisation and build organisational confidence in data-driven decision-making.
• Train and support colleagues in the effective use of data and reporting tools.
• Develop user guidance and documentation and promote consistent reporting standards.
• Lead cross-organisational data improvement projects.
• Increase organisational confidence in using insight to inform decisions.
• Build strong relationships with teams to understand emerging information needs.

5. Website Performance & CMS Management

• Lead the ongoing management and optimisation of the charity's website, ensuring it delivers an excellent user experience and supports organisational objectives.
• Monitor website health, accessibility and technical performance.
• Work with external website developers to resolve issues and implement improvements.
• Analyse user journeys and identify opportunities to improve engagement.
• Ensure accessibility standards continue to improve across the website.
• Develop recommendations to improve digital performance and user experience.

Person Specification

Essential

Experience

• Experience producing dashboards, KPI reporting and organisational insight.
• Strong analytical skills with experience using Power BI and advanced Excel.
• Experience developing audience insights and segmentation.
• Experience interpreting website analytics and digital performance metrics.
• Experience improving organisational reporting and decision-making.
• Experience working with CRM systems (Microsoft Dynamics desirable) and managing data effectively.
• Experience working with multiple stakeholders to translate business needs into actionable insight.
• Experience delivering continuous improvement projects.

Knowledge

• Strong understanding of data governance and GDPR.
• Understanding of website analytics, digital marketing metrics and conversion tracking.
• Knowledge of audience segmentation and customer journeys.
• Understanding of reporting methodologies and performance measurement.
• Knowledge of accessibility principles and digital best practice.

Skills

• Excellent analytical and problem-solving skills.
• Ability to interpret complex data and communicate clear recommendations.
• Strong stakeholder management and influencing skills.
• Excellent written and presentation skills.
• Ability to manage multiple priorities simultaneously.
• Strong attention to detail while maintaining strategic perspective.

Desirable

• Experience with Microsoft Dynamics.
• Experience using Google Analytics 4.
• Experience using Power BI.
• Experience working with charities.
• Experience supporting website redevelopment or digital optimisation projects.
• Understanding of Power Automate or workflow automation (from a business process perspective rather than technical development).

This job description outlines the main responsibilities of the role but is not intended to be an exhaustive list. Duties may evolve over time, and the post-holder may be required to undertake other reasonable tasks consistent with the level of the role. 

 

What can we offer you? 

Our staff benefits include: 

• 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays.
• Flexible working. 
• Remote working.
• 5% Pension. 
• Employee Assistance Programme.

How to apply 

Please send your CV and a covering letter by clicking on the 'apply now' button.

Application timeline:

• Deadline for applications: 16th August at 4pm.
• Shortlisting: 17th August.
• First round interview: 20th and 21st August. 
• Second round interview: TBC.

Please respond ASAP, as we will start screening candidates as soon as we receive applications.

Our Commitment to Equity, Diversity and Inclusion

We want Overcoming MS to be a welcoming, inclusive and supportive place to work, where people feel valued and able to thrive. We actively encourage applications from people of all backgrounds, experiences and communities, particularly those currently underrepresented in the charity sector.

We know that people sometimes hesitate to apply unless they meet every requirement listed. If this role feels like a good fit for you, we’d still encourage you to apply.

If you need reasonable adjustments or information in a different format during the recruitment process, please contact us.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We  provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The Deputy Fitness Centre Manager is a role that is largely based on site (80:20 split) and the post holder will work a minimum of 14 hours per week at front of house, leading delivery. Shift patterns and start times will be dependent on the needs of the business. This will mean occasions when late, early and weekend work will be required. Shift location will vary between our sites. Provided staffing needs are met, the role holder will be able to work from home one day per week

The Deputy Fitness Centre Manager is responsible for the operational management of TeamUCLGyms, ensuring all members have an excellent user experience across all sites. They have oversight of operational procedures, ensuring best practice and adherence to health and safety standards. They will lead from the front, ensuring fitness programming, exercise classes and personal training are of an exceptional standard. We pride ourselves on our inclusivity, and our ability to cater to all experience level and this role will help create an environment that is welcoming for all our site users.