Supporter engagement manager jobs in Birmingham
Who we are
Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector.
Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include:
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Social media moderation
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Facebook group moderation
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Supporter experience
We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.
About the role
We’re looking for experienced social media and communications professionals to join our freelance moderation team.
Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively.
This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles.
Working pattern
Moderation takes place between 9am and 9pm, Monday to Sunday.
Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets.
Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions.
For example, 3 hours may be split into 5-6 check-ins throughout the day.
You must be able to:
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Start moderation from 9am (or earlier)
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Monitor activity throughout the day
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Complete a final check before 9pm
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Adhere to our sub-3-hour response time
Please note: In your first month, you will typically start on fewer accounts and hours (approx. 3 per day) while you get up to speed. Hours usually increase from month two onwards.
Key Responsibilities
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Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines
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Respond to comments, messages and queries in a timely, accurate and empathetic way
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Maintain a response time of under three hours
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Identify, manage and de-escalate negative or inappropriate content
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Hide or remove content in line with moderation policies
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Identify and escalate safeguarding concerns appropriately
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Signpost users to relevant support services where needed
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Encourage positive engagement and supporter action, including donations where appropriate
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Work across a range of moderation tools e.g. Sprout Social, Meta Business Suite, Agorapulse, Brandwatch
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Manage your workload independently while following clear processes and guidance
What We’re Looking For
Essential
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Minimum 3 years’ professional communications experience, working in-house for a charity or non-profit
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Proven experience moderating social media channels
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Excellent written communication skills, with strong attention to detail
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Ability to work independently and manage time effectively across multiple check-ins
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Confidence in making judgement calls using guidance rather than scripts
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Understanding of fundraising and how charities engage supporters
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Ability to remain calm and professional in high-volume or sensitive situations
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Availability to work 3-6 days per week, including at least one weekend day
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Flexibility to adapt quickly if issues arise
Desirable
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Experience using moderation and social media management tools e.g. Sprout Social, Meta, Agorapulse, Brandwatch
What our moderators say:
“I love the flexibility of the role. The team are great and very supportive, but the flexibility allows you to still do things whilst working.” - Megan
“Working with Social AF has been so rewarding, I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility has been really beneficial for my work-life balance.” - Sarah
Before applying, please ensure you have read the full job description, including the working pattern and response time expectations.
To apply, please submit your CV and a short covering statement answering the following:
- Share an example of how you’ve worked in house for a charity to moderate their social media channels and how you did so successfully. Please include the names of any moderation platforms and tools you’ve used (300 words max)
- How would you see this role fitting alongside your other commitments?
- How many days per week and active hours per day can you commit to?
- What are our moderation hours and response time expectations?
- Are you able to commit to at least one weekend day per week?
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The purpose of this role is to develop incredible relationships with new and existing fundraising supporters within your region helping them to network, influence and fundraise to have a significant impact on the work of the charity. Through your network and creating new opportunities you will increase income in your region across multiple income streams including Education, Individuals, In Memory Supporters and Community Organisations.
To be successful in this role you will:
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Have previous experience in income generation – leading and inspiring networks in order to generate long term income and partnerships
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Be self-motivated, independent, and target-driven
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Possess a natural confidence in talking to people and encouraging their support.
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Have excellent communication and relationship building skills - be friendly, approachable, inspiring and engaging
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Full clean driving license, with access to a car
Principle Responsibilities
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Proactively recruit high-calibre supporters, volunteers, and community groups, inspiring and leading these networks to generate sustainable income
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Manage a portfolio of regional donors, ensuring excellent stewardship and long-term engagement. Enabling supporters to maximise their fundraising potential
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Monitor and report on income, expenditure, and key performance indicators, including volunteer recruitment and event registrations, managing an income budget of approximately £600k PA.
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Deliver presentations and pitches to schools, community organisations, and businesses.
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Act as “the face of BWCHC” within your region, developing and acquiring meaningful, long-term relationships
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Grow and strengthen volunteer and ambassador programmes in line with charity processes and procedures. Enhance fundraising volunteers’ skills to act on behalf of the Charity
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Spend at least 50% of your time working within your region. Plan effectively, develop fundraising products, and collaborate with colleagues across departments to ensure excellent donor stewardship.
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Maintain strong communication and collaboration across the fundraising department and hospital, balancing relationships effectively while working remotely.
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Drive the regional fundraising strategy with energy and creativity, identifying and nurturing long-term supporter relationships to secure sustainable fundraising and volunteering opportunities.
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To be part of a project or appeal working group, such as Christmas, In Memory Fundraising or Facebook Challenges ensuring all information is shared across the team
What we offer:
- Flexible and hybrid working to support work-life balance
- Generous annual leave entitlement with additional leave for long service
- Enhanced sick pay
- Enhanced Maternity Pay
- Employee Assistance Program and Lifestyle Savings
- Free flu jabs
- Cycle to work scheme
- Charity events throughout the year
- Employer enhanced auto-enrolment pension scheme with 8% employer contribution
- Ongoing commitment to education and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
Making A Difference

The client requests no contact from agencies or media sales.
Job description
Job Purpose
The hospital to home service works collaboratively with hospitals to support people when they are discharged from hospital to return home. As a Hospital to Home Outreach Worker, you will provide temporary, practical and emotional support to service users within their home and make sure they understand the care and local community services available to them.
The service is time limited, usually up to 4 or 6 weeks, to adjust and settle back in their homes.
Key Tasks
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Assess the needs of service user’s either in hospital before discharge, or in their homes, and understand what barriers and enablers there might be to moving home.
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Aid the discharge process and improve patient experience through tasks such as:
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Key cutting
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Co-ordinating with colleagues for the setup of the home environment such as checking fridge for in-date food
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Checking heating, electric and gas is functional prior to discharge
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Allowing access to the property for cleaning/repairs and receiving equipment
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Provide and/or arrange the practical and emotional support needed to enable service users to return home and/or remain safely at home.
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Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.
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Help maximise service user independence by adopting an enabling approach.
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Develop a listening, caring and professional relationship with the service user and their families/carers.
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Provide domestic practical support within the home such as:
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Light cleaning,
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Washing (e.g. bedding),
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Changing bed sheets etc.
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Prepare and service drinks and simple meals with or for the service user ensuring nutritional needs are met.
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Accompany service user outside the home e.g. hospital/GP appointments etc.
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Support service users with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms (training will be provided) as directed by the service user’s etc.
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Ensure services provided by AUKEL in the community are safe and person centred.
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Report safeguarding concerns, in accordance with AUKEL safeguarding procedures.
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Provide cover in the case of sickness and annual leave periods of colleagues.
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Support service user reviews, ensuring all visiting information is uploaded on to Salesforce.
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Support volunteers in the team and provide support and guidance to their development.
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Work with a range of professionals including:
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Supporting health and social care professionals with patient discharge
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Liaising with the hospital health and social care professionals (e.g. Social Workers) to facilitate smooth supported discharge.
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Handypeople & contractors.
Administration
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Input all records, reviews, and visiting information to service user’s case notes in a timely manner to maintain up-to-date and accurate records on Salesforce.
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Report all “no access” failed visits, or changes in service user’s condition or circumstances in accordance with AUKEL’s policies and procedures.
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Ensure service user comment sheets are completed.
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Ensure service user’s feedback questionnaires are sent at the end of each intervention and record returns.
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Submit travel expenses regularly for sign off by manager.
Quality
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Be familiar with and to implement AUKEL policies and procedures in line with our Values.
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Ensure the service is delivered in accordance line with Care Quality Commission principals.
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Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.
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Respond to safeguarding or other concerns and make appropriate reports and management action.
Liaison
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Work in collaboration with other agencies providing support within the service user’s home.
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Work under the direction of the service manager and project officer/s.
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Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services.
General
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Meet regularly with your line manager for support, supervision, and appraisal.
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Attend team and staff meetings, and other meetings as required.
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Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
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Complete any training which is required to fulfil the role.
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Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
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Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
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The post holder reports to the manager /or Project Officer.
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Close working with NHS health & social care professionals.
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Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.
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Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Rainforest Trust UK
Rainforest Trust UK (RTUK) (Charity No. 1169111) is a high-impact conservation charity dedicated to protecting the world’s most threatened tropical forests.
This is a pivotal moment for global conservation and for our organisation. As one of the most effective rainforest conservation charities globally, Rainforest Trust has helped protect over 60 million acres of tropical rainforest across more than 67 countries, delivering permanent protection for some of the world’s most threatened ecosystems.
Rainforest Trust UK is one of the charity’s fastest-growing affiliates, now generating £2m+ annually and supporting a global organisation with $55m+ in revenue with significant ambition for further growth and impact.
The role
We are seeking a Chief Executive Officer (CEO) to lead the next phase of our strategic plan driving growth in income, strengthening the organisational capability, and positioning the UK as a leading philanthropic engine within the global organisation.
The CEO will provide overall leadership of Rainforest Trust UK, with a primary focus on fundraising, external engagement, and partnering.
This is a hands-on leadership role, requiring both strategic clarity and operational execution. The CEO will lead a small team, work closely with the Board of Trustees, while partnering with the global CEO and senior leadership based in the USA.
Key responsibilities
Strategy and organisational leadership
- Lead the delivery of the 2026–2030 strategy, aligning UK priorities with global objectives
- Translate strategy into clear plans, targets, and performance metrics
- Drive organisational focus on outcomes, impact, and growth
Fundraising and external leadership
- Act as a senior ambassador for the organisation in the UK and internationally
- Build Rainforest Trust UK’s visibility and influence within philanthropic networks
- Personally cultivate and manage a portfolio of high-value donor relationships
Financial Stewardship
- Oversee financial planning, budgeting, and performance including annual audit
- Ensure strong financial controls and effective use of resources
- Support the growth of sustainable income to maximise conservation impact
Governance and Board engagement
- Ensure compliance with UK charity regulation and best practice
- Provide clear, rigorous reporting on performance, risk, and finances
- Work in close partnership with the Board to support effective governance and decision-making
Global partnerships and collaboration
- Build strong, effective relationships with global Rainforest Trust leadership
- Align UK fundraising with global conservation priorities
- Act as a key interface between UK donors and global programmes
Leadership and culture
- Lead and develop a small, high-performing team
- Create a culture of accountability, clarity, and delivery
- Ensure effective organisational structure and use of resources
Purpose & Alignment
- Deep commitment to environmental conservation and climate impact
- Motivated by the opportunity to deliver measurable, lasting global outcomes
- Alignment with Rainforest Trust’s values of effectiveness, integrity, and partnership
Why Join Rainforest Trust UK
This is a rare opportunity to lead an organisation where:
- Impact is clear, measurable, and permanent
- There is significant opportunity to scale income and influence
- You can play a direct role in protecting some of the world’s most critical ecosystems
At a time when the protection of tropical forests is more urgent than ever, this role offers the chance to combine purpose with performance delivering meaningful impact at global scale.
Candidate profile
We are seeking a credible, externally focused leader with:
- A strong track record in fundraising, particularly major donors and high-value relationships
- The ability to operate with credibility, influence, and judgement at senior levels
- Experience leading organisations or teams through growth and change
- Experience working with Boards and an understanding of UK charity governance
Above all, candidates will bring a clear alignment to the mission and is motivated by the opportunity to deliver measurable, lasting conservation impact at global scale.
Rainforest Trust UK is committed to equality, diversity and inclusion. We welcome applications from people of all backgrounds and are committed to creating a fair and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know.
Please submit a CV and a brief covering statement outlining your interest through Charity Job by 19th July.
Rainforest Trust saves endangered wildlife and protects our planet by creating rainforest reserves for the benefit of species, people and the planet.



The client requests no contact from agencies or media sales.
Are you passionate about reducing health inequalities and supporting some of the most marginalised people in our communities?
The Hepatitis C Trust is recruiting a Harm Reduction Outreach Worker to join our innovative mobile outreach service across Birmingham. Working alongside peer workers and healthcare professionals, you will engage with people who use drugs, people experiencing homelessness, and others at risk of drug-related harm, helping them access harm reduction support, healthcare, testing, treatment, and wider services.
About the role
You will:
- Deliver harm reduction interventions and needle and syringe provision
- Distribute naloxone and provide overdose awareness support
- Promote hepatitis C, hepatitis B and HIV testing
- Build trusted, non-judgemental relationships with service users
- Provide trauma-informed support and practical guidance
- Facilitate referrals into treatment, healthcare, housing and community services
- Work closely with local partners to improve access to care
About you
You will have:
- Experience working with vulnerable or marginalised communities
- Knowledge of harm reduction and substance use issues
- Excellent communication and relationship-building skills
- A compassionate, person-centred and non-judgemental approach
- A commitment to equality, inclusion and reducing stigma
- A full UK driving licence
Lived experience of substance use and/or recovery and experience of outreach or peer support work are welcomed.
Why join us?
The Hepatitis C Trust is a national, patient-led charity committed to eliminating hepatitis C and improving access to harm reduction services across the UK. We are proud to be a Living Wage Employer and are committed to equality, diversity and inclusion.
(we would welcome part time and/or job share for this application)
If you’re ready to make a real difference in Birmingham’s communities, we’d love to hear from you.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.
Team: Research & Engagement (Philanthropy & Partnerships)
Location: Homebased
Work pattern: 35 hours per week, Monday to Friday
Salary: Up to £38,918.33 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our enthusiastic employees, volunteers, and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Proposition Writer:
- The Proposition Writer is a key communications role within the Philanthropy and Partnerships Research and Engagement team. You will work closely with colleagues across the organisation to bring our work to life, translating complex programmes and strategic priorities into compelling, donor focused narratives and materials.
- Through the development of bespoke propositions, investment cases, impact reporting and supporting assets, you will help connect donors and partners to the change their support can make, inspiring confidence, commitment and long-term investment in Cats Protection’s mission ultimately helping to improve cat welfare.
About the Research and Engagement team:
- We sit within the Marketing & Income Generation directorate.
- The Research and Engagement team sits within Philanthropy and Partnerships and brings together prospect research, communications and events to ensure a coordinated, insight-led and supporter-centred approach supporting fundraisers to grow pipelines, build meaningful relationships, and maximise long-term income for Cats Protection.
What we are looking for in our Proposition Writer:
- Experience of developing clear, persuasive cases for support, working with internal colleagues to translate complex programmes or strategic priorities into compelling, fundable propositions
- Experience of producing high quality proposals and supporting materials for high value audiences, including Major Donors, philanthropic trusts and foundations, and/or corporate partners.
- Experience of working collaboratively across team
- Experience of delivering high quality written work with minimal supervisio
- Experience of managing a busy workload with competing prioritie
- Confidence working with senior internal stakeholders, contributing effectively to discussions around priorities, messaging and narrative development.
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service.
- Salary Finance, which empowers you to take control of your financial wellbeing.
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 28th June 2026
Virtual interview date: 13th, 14th & 16th July 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats
Digital Fundraising Officer - 12-month Maternity Cover
The Veterans' Foundation is entering its second decade with a clear ambition to build a more sustainable, diversified and data-led fundraising model. Following ten years of rapid growth driven primarily through lottery acquisition, the organisation is now evolving its approach to strengthen supporter engagement, improve retention and maximise fundraising performance across a wider range of income streams.
This role will play an important part in that transition. As the Foundation launches a new website, develops its use of Salesforce and strengthens its supporter communications, the Digital Fundraising Officer will help deliver effective digital fundraising and engagement activity across multiple channels. The postholder will support campaign delivery, manage digital content and platforms, and use data and insight to improve performance and supporter experience.
Principal Duties
The main duties of the Digital Fundraising Officer are:
· To plan, create and deliver fundraising, supporter engagement and stewardship communications across digital channels including email, website and social media
· To manage content across the Veterans' Foundation website, ensuring it remains accurate, engaging, accessible and aligned to fundraising and organisational priorities
· To support delivery of integrated fundraising campaigns across digital channels, helping to maximise income, engagement and supporter retention
· To use Salesforce and other digital systems to support campaign delivery, audience selection, reporting and data management
· To coordinate digital activity with external agencies, suppliers and partners, ensuring work is delivered to agreed standards and timescales
· To monitor and report on digital fundraising and engagement performance, using insight to support continuous improvement
· To contribute to the development, testing and optimisation of digital fundraising activity, supporter communications and online donation journeys
· To support fundraising products and appeals through appropriate digital marketing activity
· To manage relationships with supporters and donors through digital channels, ensuring a positive and engaging supporter experience
· To contribute content, stories and case studies that demonstrate the impact of Veterans' Foundation funding and inspire support
· To support fundraisers with appropriate digital materials, assets and resources
· To maintain awareness of digital fundraising, supporter engagement and charity sector best practice and identify opportunities to improve performance
· Other tasks may be required from time to time consistent with the job role.
Person Specification
The successful candidate will demonstrate:
· Experience of working in a digital fundraising, communications or marketing role
· Experience of managing and creating content for digital channels including email, websites and social media
· Experience of managing website content using WordPress or a similar content management system
· Experience of using CRM systems, preferably Salesforce
· Experience of monitoring and reporting on digital campaign performance
· Excellent written communication skills with the ability to develop clear, accurate and compelling content for different audiences
· An understanding of charitable giving and the factors that motivate people to support charitable causes
· Strong organisational skills with the ability to manage multiple priorities and deadlines
· Good analytical skills and the ability to use data and insight to inform decision-making
· A high level of digital literacy, including experience of digital platforms, fundraising tools and reporting systems
· Experience of working with external agencies, suppliers or partners
· A proactive approach to problem-solving and continuous improvement
· Ability to work collaboratively within a small and fast-moving organisation
· A personable individual who can work effectively both independently and as part of a team.
Member Relationship Manager
Location: Home or hybrid option
Hours: 4 or 5 days a week
Salary: £36,791 (full time equivalent)
Accountable to: Head of Strategic Communications
Responsible for: Membership Officer X1
DBS Eligibility: Basic DBS check
Closing Date: 28th June 2026
Interview Date: 7th July
About the role
Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.
What You’ll Do:
You'll head up our Membership team, responsible for new and existing members. This is a front-line role where you’ll:
- Grow and develop membership by identifying, engaging and converting new member organisations, building a strong pipeline of opportunities and increasing membership income.
- Manage and strengthen member relationships to maximise engagement, retention and progression across Thirtyone:eight's tiered membership offering.
- Lead membership operations and performance through effective use of CRM data, reporting, budgeting, process improvement and line management of the Membership Officer.
- Champion the membership proposition by collaborating with internal teams, developing strategic partnerships and representing Thirtyone:eight at events, conferences and networking opportunities.
This role offers an exciting opportunity to combine relationship management, business development and strategic leadership to grow Thirtyone:eight’s membership community, strengthen engagement across churches and Christian organisations, and support the charity’s mission of creating safer environments for vulnerable people.
Why You’ll Love Working Here:
- Purpose-driven work: Everything you do helps protect children and vulnerable adults.
- Flexible working options: Balance your life and work with hybrid arrangements.
- Professional growth: Opportunities to learn, innovate, and lead.
- Supportive culture: Join a friendly, collaborative team that values your ideas.
If you enjoy delivering excellent customer service, handling detailed processes, and contributing to work that makes a meaningful difference, we’d love to hear from you.
Main Responsibilities
1. Lead the active recruitment of new members with a particular focus on decision-makers and leaders.
2. Build, manage and progress a membership pipeline, using proactive activity, referrals, events, partner networks and existing organisational data.
3. Use Thirtyone:eight’s membership database to identify prospective organisations, map trends and growth opportunities aligned with our tiered membership model.
4. Initiate and lead conversations with prospective members, articulating the value of membership clearly and confidently, responding to questions and handling objections appropriately.
5. Manage relationships with existing member organisations, ensuring they understand and experience the value of their membership.
6. Identify opportunities to grow value within existing accounts, including movement between membership tiers or increased engagement with services.
7. Work with the Head of Membership and Finance & Business Manager to develop systems and processes that support effective relationship management and growth.
8. Contribute to the ongoing review and development of Thirtyone:eight’s membership offer, ensuring it remains relevant, clearly articulated and aligned with member need.
9. Collaborate with internal teams to ensure a joined-up member journey from first contact through to ongoing engagement.
10. Ensure staff and volunteers across the organisation are well equipped and confident to promote the benefits of membership.
11. Represent Thirtyone:eight, its Christian ethos and safeguarding mission at external events, exhibitions, networks and conferences.
Specific Responsibilities
- Line manage the Membership Officer, providing supervision, support and clear objectives aligned to recruitment and relationship management priorities.
- Work with the Membership Officer to embed an effective membership account management structure that develops member relationships at the appropriate level with key clients.
- Work closely with the Communications Manager to shape and deliver member communications that support recruitment, retention and progression across membership tiers.
- Produce regular, insightful reporting on member recruitment,retention and churn, pipeline health and activity, and performance against agreed targets.
- Ensure staff and volunteers across the organisation are properly equipped to promote the benefits of membership.
- Work collaboratively as part of Thirtyone:eight’s management team to support the delivery of the organisation’s strategic objectives.
- Identify and develop opportunities to work with partners and networks that can support membership growth and visibility.
- With the head of department and finance team to set the annual membership budget and ensure all spend is within budget, appropriately accounted for, and that maximum return on investment is achieved.
Person Specification
A) Essential Personal Characteristics and Qualities:
- Humility - Having a modest view of your own importance.
- Integrity - The quality of being honest and having strong moral principles.
- Openness - Acceptance of, or receptiveness to change or new ideas.
- Collaborative - Involving two or more parties working together.
- Solution-focused - Concentration in problem solving or dealing with a difficult situation.
- Learning - Knowledge acquired through study, experience, or being taught.
- Creative - Having good imagination, thinking differently, or having original ideas.
- Fair - Treating people equally without favouritism or discrimination.
- Committed - Dedicated to a certain course, cause or policy.
- Passionate - Having or showing strong feelings or beliefs.
B) Essential Experience:
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Sales and marketing experience with good relationship/account management experience.
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Experience of using a CRM system to manage and analyses data and record activities. (Knowledge of MS Dynamics desirable).
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Relevant experience of managing and developing relationships with churches, Christian faith-based organisations, or charities, to increase engagement.
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Experience in developing and embedding of processes and procedures to ensure high levels of customer service are monitored and maintained across an organisation.
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Experience of line managing a team of staff and volunteers as well as working with external agencies.
- Comfortable working to targets and being accountable for outcomes.
C) Essential Abilities, Knowledge & Motivation:
These are the skills we regard as essential for the role:
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A strong working knowledge of churches, Christian faith organisations and charities.
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Ability to communicate professionally and effectively at all levels of an organisation.
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Motivated to continually improve on past success and to challenge the status quo.
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Excellent interpersonal skills, including the ability to engage an audience.
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Self-motivated, resilient and outward-looking
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Ability to build strong, professional relationships with contacts of the charity.
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Ability to work as a team member with colleagues and across departments.
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Good IT skills (MS Office applications as a minimum) with analytical capability.
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An ability to travel independently; both regionally and nationally as required.
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Knowledge and understanding of Equal Opportunity and Anti-discriminatory practice.
- Willingness to promote and participate in relevant training and CPD.
- Ability to identify with and accept the aims and objectives of the charity and statutory and other professional guidance as appropriate.
Independent and thought-leading, we equip organisations, churches, other faith groups, individuals and government with safeguarding tools they need



Resident Engagement Officer
Location: Home Based, covering theNorth East
Salary: £32,300 per annum plus £3,715 car allowance
Vacancy Type: Permanent, Full Time
It matters. So we’re bringing it closer to home.
Our customers have told us they want us to understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened.
That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
We need a Resident Engagement Officer, internally known as a Customer Engagement Officer, who is motivated by real community impact - someone who doesn’t just gather feedback, but turns it into meaningful change for customers and neighbourhoods.
This is your opportunity to work at the heart of our communities: building trusted relationships, amplifying customer voices, and helping shape the services we deliver every day.
What you’ll be doing
You’ll play a key role in making sure our customers feel heard, valued and able to influence decisions that affect the services we provide, their homes and communities.
In this role, you will:
- Deliver a wide range of engagement activities - from community events and workshops to digital and survey-based insight
- Build strong, trusted relationships with residents, including those from underrepresented or harder-to-reach groups
- Turn customer feedback into clear, actionable insight that drives service improvements
- Support colleagues across the organisation to engage effectively and confidently with customers
- Coordinate and support customer panels, forums and scrutiny groups
- Capture, analyse and share feedback to influence decision-making at all levels
- Promote engagement opportunities using a variety of channels to maximise reach and inclusion
- Work collaboratively across teams to ensure customer voice leads to real, visible change
- Represent Stonewater within local communities, partnerships and events
- Ensure all engagement activity is inclusive, accessible and aligned with regulatory expectations
What you’ll bring
You’re someone who connects easily with people and genuinely cares about making a difference.
We’re looking for:
- Experience in customer engagement, community work, or customer service
- Strong communication skills, with the ability to engage a wide range of audiences
- A natural ability to build trust and rapport with customers and community groups
- Good organisational skills and attention to detail
- An understanding of housing services or a strong willingness to learn
- A clear commitment to equality, diversity and inclusion
- Confidence working independently while staying connected to a wider team
- IT confidence, including using digital tools to support engagement
Location and flexibility
This role is home based, but you’ll need to live in the North / East and be happy to travel across the region to connect with customers and communities in that particular locality.
Why join us?
At Stonewater, our customer promise is “We are proud to make things personal; if it matters to our customers, it matters to us.”
This is a chance to help shape services that truly reflect what customers need. If you’re motivated by customer impact and want to be part of an organisation that is committed to listening and improving, we’d love to hear from you.
Appointment to this role will be subject to a satisfactory references, a satisfactory DBS and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
To Apply
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
The Woodland Trust is looking for an Assistant Site Manager for our Scotland Region. The role will assist the Site Manager with the management of mainly urban woodlands in West Lothian, Central Scotland. This will involve leading on the management our growing Volunteering teams, assisting with monitoring contracts, liaising with maintenance contractors, engaging with neighbours and the public, running events and carrying out surveys associated with delivery of site management plans and work programme.
A company vehicle will be provided for this role. Please note that out Company Vehicle Policy is also under review as part of our Job Families and Contract Review project, so the eligibility criteria therein are subject to change in due course.
The Role:
- Oversee and monitor estate contract works, ensuring delivery to the highest professional standards and full compliance with FSC certification.
- Implement and maintain Health & Safety compliance on sites, including risk assessments, recording, safety surveys and overseeing resulting works.
- Support woodland and land management planning, including ecological condition assessments, compartment records, species checks and site surveys.
- Plan, deliver and financially manage site management programmes, working with agents, contractors and volunteers to agreed budgets.
- Lead tendering, procurement and contract management, ensuring value for money, accurate pricing and effective delivery.
- Support site budgeting and work programming, assisting the Site Manager with forecasting and monitoring expenditure.
- Manage volunteers and community engagement, working with the Volunteering Team to recruit, coordinate and support volunteer activity (including Woodland Working Groups).
- Act as a professional external representative, engaging with schools, community groups, neighbours, contractors and stakeholders. Additionally, supporting events, funding bids and visits
- This is a homebased role, requiring regular travel to locations within the West Lothian landscape and wider Scotland, sometimes to remote locations. You would be expected to live within reasonable travelling distance of your area of responsibility. Occasional travel to regional offices and overnight stays will be required.
The Candidate:
- You’ll have experience working in a public-facing land-based management role, within either the conservation or commercial sector, ideally in an urban environment.
- You’ll have experience working within the charity sector, collaborating across internal teams and with external partners.
- A proven ability to manage Health & Safety, including conducting site inspections and overseeing safe delivery of activities.
- Strong experience in community, school and volunteer engagement, supporting participation and inclusive involvement.
- Excellent communication skills, able to engage confidently with diverse audiences in writing and verbally, and to represent the Trust professionally and positively.
- You’ll have experience managing contracts and contractors, delivering site-based works including access and people-focused projects.
- You’ll have an ability to plan, prioritise and manage workload effectively, working with internal and external partners to deliver shared objectives.
- You’ll possess relevant technical knowledge and practical capability, including awareness of UKWAS, NPF4 and the Scottish Outdoor Access Code, supported by a qualification in forestry/land management (or equivalent experience) and IT literacy.
- The successful candidate will have a full UK driving licence, and ability to meet pre-employment checks. The successful candidate will also be required to undertake a PVG Background Check, as part of our pre-employment screening.
Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Flexible & Hybrid Working Options
- Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
- Buy and Sell Holiday Scheme
- Enhanced Parental Pay
- Employee Assistance Programme
About Us:
The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application.
Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
First round interviews will take place via Microsoft Teams on 17th July 2026.
The client requests no contact from agencies or media sales.
The National Youth Agency is looking for a Business Development Manager
Business Development Manager
Contract: 12-month fixed term (Maternity leave cover)
Hours: Full-time - 37 hours per week
Salary: £43,054 per annum (dependent on experience and qualifications)
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
We are looking for an entrepreneurial and proactive Business Development Manager to develop relationships and opportunities with new clients, drive income generation and to grow the reach of the charity.
This role leads on securing new business opportunities across tenders, grants, consultancy, training, and government contracts, managing the process from initial research through to submission and handover. It focuses on building and maintaining relationships with partners across the public, voluntary, and private sectors, while promoting the NYA’s services and quality framework.
Key Responsibilities
As a Business Development Manager, you will:
- Seeking and attracting new opportunities for the NYA to work with public sector, voluntary sector, and private sector partners.
- Identifying and assessing prospects across tenders, grants, commercial proposals and government frameworks/contracts.
- Developing win themes, evidence, pricing assumptions (where applicable) and coordinating with internal and external stakeholders to develop bids.
- Managing clarifications, presentations/interviews and negotiation stages with commissioners/funders/clients.
- Keeping pipeline and plans up to date and reporting progress/risks against targets.
- Developing relationships with and maintaining existing relationships with clients and funders.
- Taking bids through to close including final agreements and contract sign off.
- Promoting NYA products, resources, consultancy services and training offer.
- Delivering market research, developing business strategies and pitches, managing projects, and identifying new business opportunities.
- Working as part of the wider Business Development Team to achieve income targets
- Working with our youth work specialists and Programmes and Research teams and reporting to the Head of Business Development.
Why Work for NYA?
- NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
Closing date: 5pm Friday 26th June 2026
Please note: we reserve the right to close this vacancy early
Interviews: Week commencing 6th July 2026 (subject to change)
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.
No agencies please.
Harris Hill are delighted to be working with a fantastic charity to recruit for the Fundraising Executive to become the local face of a well established charity within Worcestershire.
As Fundraising Executive, you will be responsible for growing income and awareness across Worcestershire by developing meaningful relationships with supporters, volunteers, community groups, schools, and local businesses.
Working closely with the Community Fundraising Manager and wider fundraising team, you will help deliver regional fundraising plans, identify new opportunities, and provide exceptional supporter stewardship to maximise engagement and long-term loyalty.
This is a varied and rewarding role that combines community engagement, relationship management, volunteer support, event attendance, and fundraising development.
Key Responsibilities
- Build and maintain strong relationships with supporters, community groups, schools, and local businesses.
- Develop and manage a pipeline of fundraising opportunities, including identifying new prospects and re-engaging previous supporters.
- Deliver excellent supporter stewardship, ensuring individuals and groups feel valued and connected to the charity's impact.
- Support and grow a network of volunteers through training, guidance, and regular engagement meetings.
- Deliver presentations, talks, and fundraising pitches to a variety of audiences.
- Provide advice and support to community fundraisers, ensuring compliance with relevant fundraising regulations and best practice.
- Maintain accurate records using CRM systems and monitor fundraising performance against agreed targets.
- Support community awareness initiatives, including educational programmes and public engagement activities.
- Work collaboratively with colleagues across the organisation to maximise fundraising opportunities and supporter engagement.
About You
We are looking for someone who is:
- A confident communicator with excellent relationship building skills.
- Experienced in customer service, fundraising, sales, community engagement, or stakeholder management.
- Self-motivated, organised, and capable of managing a varied workload independently.
- Comfortable presenting to groups and acting as an ambassador for a charitable cause.
- Experienced in working towards targets and achieving measurable outcomes.
- Proficient in Microsoft Office and database/CRM systems.
- Flexible and willing to work occasional evenings and weekends to support events and community activities.
Essential Requirements
- Full UK driving licence.
- Access to a vehicle for business travel.
- Strong written and verbal communication skills.
- Excellent organisational and time management abilities.
Desirable
- Experience in fundraising or the charity sector.
- Experience working with volunteers.
- Institute of Fundraising qualification or equivalent.
Salary & Benefits
•Salary: £28,000 - £30,000 per annum
•Contract type: full time, permanent
•Location: remote- you need to be based in Worcestershire (with travel across the region)
Recruitment process: Cv to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
- 30 hours/week (0.8FTE)
- £35,000p.a. pro rata (actual salary £28,378.38) plus 6% pension contribution
- Remote
Rape Crisis England & Wales (RCEW) is the national campaigns and membership body for a network of independent, community-based Rape Crisis Centres working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.
The 24/7 Rape and Sexual Abuse Support Line is a national service led by Rape Crisis England & Wales and funded by the Ministry of Justice.
We are looking for a thoughtful and committed *professional who can combine strong safeguarding knowledge with a collaborative approach to quality assurance and service improvement.
Job Summary
The Support Line Safeguarding & Quality Assurance Coordinator is responsible for the day-to-day quality control, safeguarding oversight, and assurance of the 24/7 Support Line. Acting as the Designated Safeguarding Officer (DSO) for the service, the postholder will provide oversight and assurance of safeguarding practices, complaints, and quality issues are managed appropriately, consistently, and in line with organisational policies, procedures and statutory requirements.
The role is responsible for coordinating and delivering a proactive quality assurance programme that assesses practice, monitors compliance with policies and procedures, identifies areas for learning and development, and supports continuous service improvement. Through audits, case reviews, and quality monitoring activities, the postholder will identify themes, risks, and opportunities to strengthen practice and improve service delivery.
The Support Line Safeguarding & Quality Assurance Coordinator will be experienced in customer service, safeguarding, and quality assurance, including responding to complaints and concerns, with the ability to communicate appropriately and sensitively with a range of stakeholders, including complainants, survivors, delivery partners, and colleagues. They will have a strong understanding of sexual violence, safeguarding responsibilities, and the wide-ranging impacts on survivors and those supporting them.
*This role is restricted to applicants who are female. This is a Genuine Occupational Requirement (GOR) in accordance with Schedule 9, Part 1 of the Equality Act 2010.
Due to the nature of the role, the post holder will be required to provide direct support to women and children who have experienced sexual violence and abuse. The role involves working in women-only spaces and delivering trauma-informed services where privacy, dignity, and the ability to build trust with service users are essential.
We consider that being female is an occupational requirement for this role, and that applying this requirement is a proportionate means of achieving a legitimate aim, namely the provision of safe, appropriate, and effective support services to survivors.
This requirement has been carefully considered in line with equality legislation and is applied only where it is necessary for the effective delivery of the service.
Key Responsibilities
Safeguarding and Quality Assurance
- Act as the Designated Safeguarding Lead (DSL) for the national 24/7 Support Line, providing safeguarding oversight, guidance, and decision-making across all delivery partners.
- Lead and coordinate safeguarding and quality assurance activity across partner organisations to ensure services are delivered safely, consistently, and in line with organisational standards, contractual requirements, legislation, and best practice.
- Identify, assess, manage, and appropriately escalate safeguarding concerns relating to adults and children, ensuring concerns are recorded and responded to in accordance with safeguarding procedures and statutory guidance.
- Oversee and undertake safeguarding audits, case reviews, complaint investigations, and quality assurance activities to monitor compliance and identify areas for improvement.
- Monitor safeguarding, complaints, and quality assurance trends across the service, identifying themes, risks, learning opportunities, and recommendations for continuous improvement.
- Ensure safeguarding records, referrals, investigations, and quality assurance documentation are maintained accurately, confidentially, and in line with data protection and information governance requirements.
- Develop and maintain effective working relationships with delivery partners, commissioners, safeguarding agencies, and other stakeholders to support collaborative service delivery and safeguarding responses.
- Contribute to the development and delivery of safeguarding and quality assurance training, guidance, and resources, working in partnership with 24/7 Support Line Managers to promote a culture of accountability, continuous learning, reflective practice, and ongoing service improvement.
Complaints, Feedback and Quality Control
- Act as the first point of contact for complaints relating to the 24/7 Support Line, ensuring responses are managed sensitively, appropriately, and within agreed timescales.
- Investigate complaints and service concerns in collaboration with delivery partners, establishing findings and making recommendations for resolution and service improvement.
- Maintain accurate and up-to-date records of complaints, feedback, investigations, outcomes, and actions taken.
- Work with delivery partners to ensure consistent collection and review of service user feedback across the Support Line.
- Analyse concerns, risks, themes, and patterns identified through complaints, feedback, safeguarding activity, and quality assurance processes, taking responsibility for driving improvements, promoting learning, and working collaboratively with Support Line Managers to strengthen practice and enhance service quality.
- Coordinate and oversee Quality assurance activities, including call and chat monitoring, case reviews, and feedback processes, ensuring consistent application across all partners.
Data, Reporting and Insight
- Work collaboratively with the Data and Impact Coordinator to review and analyse service data, outcomes, complaints, safeguarding concerns, and quality assurance findings.
- Produce reports, summaries, and actionable insights for the Support Line Operations Manager, commissioners, or funders as required.
- Identify trends, recurring themes, and development needs across the partnership, supporting improvements to training, guidance, policies, and operational practice.
- Support the monitoring of service quality, safeguarding performance, and compliance against agreed standards and contractual requirements.
Service Improvement
- Ensure learning from safeguarding activity, complaints, feedback, and quality assurance informs continuous service improvement and operational development.
- Work collaboratively with colleagues and delivery partners on service improvement initiatives, including accessibility, consistency, and service user experience.
- Contribute to the development of processes and systems that strengthen quality, safeguarding practice, and partnership working across the national Support Line.
Synergy with the wider work of RCEW
- Participate in team meetings, cross-organisational projects, and wider organisational activities as required.
- Maintain effective communication and collaborative working relationships with colleagues across the organisation and partner network.
- Keep up to date with relevant legislation, safeguarding guidance, sector developments, and wider organisational priorities relevant to the role.
This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post-holder. We ask all employees to uphold our organisational values, support our mission and purpose, and to maintain respectful and collaborative relationships with colleagues at all levels of the organisation.
Person Specification*
- Experience of working to improve support services, ideally within a quality assurance, safeguarding, customer service, helpline, or support service environment.
- Experience acting as a Designated Safeguarding Officer (DSO), safeguarding lead, or in a similar role with responsibility for safeguarding oversight and decision-making, or a willingness to undertake relevant DSO training.
- Experience of handling complaints, concerns, or service issues effectively and sensitively.
- Excellent knowledge of safeguarding practice, including the ability to recognise, assess, and respond appropriately to a range of safeguarding concerns relating to adults and children.
- Experience using data, feedback, and performance information to identify trends, monitor service quality, support decision-making, and drive continuous improvement.
- Experience of assessing practice, identifying learning opportunities, and supporting service and practice development.
- Strong understanding of how helpline or support services operate, including service user needs, operational challenges, and quality standards for call and chat handling.
- Knowledge of best practice in complaints handling, safeguarding, quality assurance, and continuous improvement.
- Awareness of accessibility requirements and inclusive practice, with the ability to support services that are accessible to diverse user groups.
- Strong customer service skills, with the ability to communicate sensitively, professionally, and appropriately with complainants, survivors, colleagues, and stakeholders.
- Strong analytical and problem-solving skills, with the ability to investigate concerns, assess information objectively, identify themes and trends, and make clear recommendations.
- Good organisational and time management skills, with the ability to manage competing priorities and maintain accurate records.
- Experience of coordinating quality assurance activities, audits, service reviews, or improvement initiatives.
- Experience working within the sexual violence, violence against women and girls (VAWG), safeguarding, or wider support sector.
- Experience of working with multiple partner organisations or external stakeholders.
- Knowledge of trauma-informed practice and survivor-centred approaches.
Personal Attributes
- A passion for making a difference and for delivering high quality support services for survivors of sexual violence.
- Able to think critically and assess information objectively.
- Able to see the big picture, to see the connections between complaints, feedback and QA insights and how the service is delivered.
Success in the role of Support Line Safeguarding & Quality Assurance Coordinator is determined by the ability to work collaboratively with delivery partners and stakeholders to ensure safe, high-quality, and consistent service delivery across the national 24/7 Support Line. The role will ensure that safeguarding, complaints, feedback, and quality assurance activity informs continuous improvement and supports positive outcomes for service users. Key measures of success include:
- Complaints, safeguarding concerns, and quality issues are managed effectively, appropriately, and within agreed timescales and organisational procedures.
- Quality assurance and safeguarding oversight processes are implemented consistently across all delivery partners.
- Feedback collection and engagement processes remain effective, with feedback collection rates maintained above agreed targets.
- Trends, risks, learning, and insights from safeguarding, complaints, feedback, and quality assurance activity are regularly analysed and used to inform service improvement and operational practice.
- Regular, accurate, and data-informed reports are provided to the Support Line Operations Manager or funders as required.
- Positive working relationships are maintained with delivery partners, colleagues, and external stakeholders to support safe and effective service delivery.
How to Apply
To apply, please submit a CV and a covering letter (no more than two pages) explaining why you are interested in this role and how your experience meets the person specification.
Eligibility
Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.
Additional Information
Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.
Due to the volume of applications received, only candidates selected for interview will be contacted.
The client requests no contact from agencies or media sales.
Location: Home-based in London with regular Project visits within London and the South East
Contract: Permanent
As Volunteer and Community Support Officer you will support the London & South East Area Manager and Regional Managers with volunteer recruitment, documentation of training (such as DBS, references, Food Safety Level 2, First Aid), giving our volunteers a fantastic experience, guest outreach and giving extra support to our London & South East projects as and when required to aid development within the region.
As well as projects across London, our projects include projects across the South Coast and South East and this role will require regular visits across the area.
Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Plus, everyone gets an extra day off on their birthday! Our health and wellbeing cash plan allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply: Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website:
Deadline for your application: 11.59pm on Sunday 21st June 2026.
Interviews: planned for Tuesday 30th June 2026.
Inclusivity: At FoodCycle, we are committed to being an equitable, diverse and inclusive organisation. Our vision is to create a working and service environment where every individual is treated with dignity, respect, and fairness. We want everyone to bring their full selves to work and to our community meals. We commit to removing barriers that prevent our employees, volunteers and guests from embracing their distinctive and diverse identities.
We want our organisation to reflect the communities we serve. We welcome applications for everyone and especially encourage people from unrepresented groups to apply.
Disability Confident Employer: FoodCycle is a Disability Confident Employer and candidates who are disabled and who meet our minimum criteria for the job will be offered an interview.Please state in your application if you identify as disabled and wish to be considered for a guaranteed interview. We can make reasonable adjustments at any stage of the recruitment process.
Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Summary
As our Senior Talent Acquisition Manager, you will play a key role in strengthening ProVeg's ability to attract, engage, and hire mission-driven talent across our international organisation.
This role combines strategic talent acquisition leadership with hands-on recruitment delivery. You will personally lead end-to-end recruitment for international and selected country office roles, while developing recruitment standards, tools, and practices that enable hiring managers and People & Culture colleagues to recruit effectively and consistently. We are therefore looking for someone who enjoys both shaping recruitment strategy and executing recruitment activities directly.
You will work closely with the Director of People & Culture to build a proactive, candidate-centred, and data-informed approach to talent acquisition, helping strengthen ProVeg's position as an employer of choice.
Job details
Reports to: Director of People & Culture
Department: INT People and Culture
Working hours: 30-40
Salary: depending on location and experience, e.g. €44,000 - 48,000 in Germany,
zł 120,000 - 150,000 in Poland (full-time equivalent).
Location: Remote.
We welcome candidates globally who hold permanent residency and can adhere to a working schedule that includes core collaboration hours of 10 am - 4 pm CET.
Responsibilities
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Lead and execute full-cycle recruitment for international and selected country office roles, including job advertising, sourcing, screening, candidate communication, interviewing, selection support, and offer coordination.
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Act as a trusted talent partner to hiring managers, helping define role requirements, assess candidates fairly, and make informed hiring decisions.
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Develop and strengthen ProVeg's employer brand through authentic recruitment messaging, content, and candidate engagement.
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Build and maintain a consistent recruitment framework across ProVeg, including templates, guidance, toolkits, and quality standards.
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Own and optimise our plattform Teamtailor, ensuring efficient workflows, reliable recruitment data, and transparent reporting.
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Use recruitment insights and data to identify opportunities for improvement and support workforce planning together with the Director of People & Culture.
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Train and support hiring managers and People & Culture colleagues to recruit with greater confidence, consistency, and effectiveness.
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Document and share recruitment practices, lessons learned, and tools across teams and countries.
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Communicate progress, challenges, and recommendations clearly, proposing practical solutions and next steps.
Competencies
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You bring strong experience in full-cycle recruitment, including sourcing, screening, interviewing, stakeholder management, and offer processes.
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You have experience recruiting for international, senior, or specialist roles in complex or fast-moving environments.
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You are confident advising hiring managers throughout the recruitment process and balancing strategic thinking with hands-on execution.
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You have experience improving recruitment processes, frameworks, toolkits, or ways of working.
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You have hands-on experience with applicant tracking systems, ideally Teamtailor, and using recruitment data to improve hiring outcomes.
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You demonstrate curiosity and openness to exploring responsible AI applications in recruitment, with awareness of data privacy, ethics, and transparency.
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You demonstrate strong organisational skills and can manage multiple recruitment processes simultaneously while maintaining quality and candidate experience.
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You have experience collaborating across cultures, countries, and time zones.
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You have an affinity with ProVeg's mission and vision.
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You are fluent in English and have excellent written and verbal communication skills.
Preferred
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You have experience creating employer branding content, such as careers page content, social media posts, candidate communications, or employee stories.
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You have experience with LinkedIn Recruiter or similar sourcing tools.
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You have experience working in a mission-driven, non-profit, advocacy, or international organisation.
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You have experience with Personio, Leapsome, Google Workspace, or similar tools.
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You have contributed to workforce planning or talent strategy.
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You have experience training or coaching hiring managers or People & Culture colleagues on recruitment practices.
Benefits of working with ProVeg
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A strong organisational focus on personal development, with a designated training budget.
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Provision of a work laptop.
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Flexible, trust-based working arrangements and home-office arrangements.
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Career development support.
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Mental health & wellbeing support via access to the OpenUp platform and a free Headspace subscription
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We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.
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Generous annual leave entitlement - 25 days increasing by one day a year to a maximum of 30 days (plus bank holidays)
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And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!
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Depending on your location, there might be additional benefits.
Further Information
Please apply with your CV and a cover letter explaining why you are motivated to join ProVeg and describe how you can bring in your experience to this role. Even if you do not meet all the requirements, we still encourage you to apply. Our tasks are diverse, and we are flexible in how we distribute them. We are happy to support your growth and development.
We also encourage all applicants to apply without a photo or disclosing their date or place of birth.
If you are living with a disability, health condition and/or neurodiversity, please feel free to let us know how we can adjust and support your application process. For example, we can offer alternative tools, different interview formats, or additional time for tasks.
Important: Please make sure to use your own words and ideas in the cover letter. The goal is for us to know you better in order to assess if this role and your motivation are a good fit. Letters written with AI, or written in a language other than English, will be disregarded.
Application process:
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Screening of your application
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Interview with People & Culture (30-40mins)
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Job related trial task (~ 2 hrs.)
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Second interview with the team (60mins)
When:
Application deadline: open until filled
Start date: preferably 01.08.2026
To accelerate the transition to a sustainable global food system by making plant-rich foods and alternative proteins more accessible and appealing.
The client requests no contact from agencies or media sales.

