474 Team administrator jobs

The Academy Learning Designer will support the development, delivery, and maintenance of Academy face-to-face and online content.

As a member of the Academy team, you will work closely with the Academy Programme Lead to build and maintain a portfolio of content and resources that are accessible and appropriate for rehoming organisations/individuals located in the UK and around the world.

With skills in best practice pedagogy, and experience applying that across blended learning programmes, the role holder will have excellent communication skills and the ability to coordinate and manage relationships with Subject Matter Experts within and outside of Battersea

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 13th September 2026, 11.59pm

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s):

First round (online via MS Teams) - Monday 21st or Tuesday 22nd September 2026

Second round (in person at Battersea London) - if necessary to be confirmed

For more information about the role, please download our Recruitment pack.

To apply for the role, please click on the "Apply" button.

Project Manager

These are exciting times for the charity, and we have an excellent opportunity for a Project Manager with experience of successful delivery in systems implementations  to join the busy Business Strategy & Programmes Team

Position: Project Manager

Location: East Devon/Hybrid (site attendance currently estimated to be one day per week)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £44,886 per annum

Contract: 2-year fixed term contract starting as soon as possible

Closing Date: Monday 7 September 2026 Please note this role may close earlier than advertised so apply as soon as possible.

Interview Date: Via Microsoft Teams on Tuesday 15 and Wednesday 16 September.

About the Role

As Project Manager, you will oversee and lead the planning, communication, implementation and delivery of projects of significant strategic benefit to the charity, involving operational teams and management at all levels. These projects sit within a global Technology Transformation Programme of work reporting to the Senior PM.

Your principal duties and responsibilities will include:

• Taking an active part in designing, adapting and delivering plans necessary to meet the aims and objectives of each project.
• Leading in implementation management and monitoring/evaluation of delivered projects through relevant phases of an end-to-end project lifecycle. 
• Managing, escalating and communicating project progress and issues to senior management in relevant project/programme meetings. 
• Providing Project Management expertise to Project sponsor(s) and Senior Project Manager to ensure projects are delivered on time, to quality and within agreed budget for achievement of benefits realisation.
• Active management of related risk, issue, decision, action and benefits tracking tools to regularly report on progress and areas of escalation.
• Working closely with the Change Manager and wider project team to ensure stakeholders have sufficient engagement and support opportunities to enable adoption success.
• Actively encouraging the generation of new ideas and opportunities across the organisation, gathering lessons learned, to improve structures, processes and  adoption of different ways of working. 

About You

You will have:

• Holder of a recognised formal project management qualification (APM/Prince2/PMD Pro or equivalent).
• Proven success in the management and delivery of multiple complex, concurrent projects in a busy environment with varying priorities, budgets and time frames. 
• Evidence of delivering successful system implementation projects through a typical project lifecycle, ideally with experience of organisation wide ERP implementations
• Highly developed written and verbal communication skills. 
• Demonstrable experience of establishing, building and maintaining successful stakeholder relationships. 
• Able to lead and motivate project teams. 
• Demonstrable evidence of creating and implementing new processes.
• A good understanding of the principles of good change management associated with large scale system implementations.

Benefits include:

• Competitive pension.
• Life assurance – 2 x annual salary
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Life assurance.
• Subsidised restaurant and shop.

About the Organisation

Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Project Manager, Project Lead, Project Officer, Project Deputy Manager, Lead Project Manager.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

About Restless Development

Restless Development is a global non profit agency. We support the collective power of young leaders to create a better world. We are independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We run youth-led programmes to tackle the issues that young people care about the most –  We also run the Youth Collective – a growing network of over 4000 local youth civil society groups and organisations in 185 countries. We are committed to creating an agency that walks the talk on power shifting, using the power shifting checklist, both internally and externally.

Our approach to safeguarding

Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone’s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy.

About the role

The Schools Triathlon is a fun, mass participation sporting event for 7–13 year olds. Its mission? To get more young people moving, having fun, and discovering the power of fundraising. In 2026, over 12,000 young people took part in 15 events, raising an incredible £1.8 million for Restless Development and local charities. Since it began, the Schools Triathlon has raised over £8 million—making it our flagship fundraising event.

As an Assistant Fundraising Events Coordinator, this is a fantastic entry level opportunity for anyone looking to kickstart their career in fundraising and events management. and you’ll play a vital role in Restless Development’s close knit fundraising team, helping to deliver our flagship events the Schools Triathlon. You’ll gain hands on experience working with a wide range of stakeholders, including our volunteer Schools Triathlon Committee, schools, pupils, parents, and event delivery partners. A big part of your role will involve delivering fun and engaging school assemblies, encouraging pupils to take part and fundraise for Restless Development.

Alongside this outward facing work, you’ll provide essential administrative and operational support behind the scenes. This will include managing participant data in Excel, Eventrac, and Salesforce; uploading and running reports; processing donations (including cash and cheques); and ensuring our records are accurate and up to date.
You’ll also be the first point of contact for event participants and their families, providing warm, professional support through email and phone queries. We’re looking for someone who thrives on variety, can juggle multiple tasks, and stays calm under pressure. You’ll be highly organised, detail-focused, and self-motivated, with excellent interpersonal skills and a positive, can-do attitude.

Key responsibilities

Deliver and event manage high-quality Schools Triathlon events in 2026 and beyond 

• Manage the assembly tracker to ensure it is kept up to date, with relevant members of the team notified when new assemblies are booked in.
• Maintain accurate records across our registration platform (Eventrac), our CRM system (Salesforce) and Excel, including registrations, fundraising data, and supporter information.
• Monitor and track fundraising progress for over 13,000 participants, encouraging and supporting them to reach their goals.
• Manage JustGiving pages, ensuring all fundraising activity is accurately logged.
• Liaise with Finance to process donations (online, offline, and cheques), allocate income correctly, and thank supporters promptly.
• Support with the merchandise and fulfillment process 
• Occasional website updates.

Fundraising and relationship management

• Be the first point of contact for schools, parents, and participants via the Schools Triathlon inbox.
• Book and coordinate school assemblies, and deliver assemblies or fundraising workshops.
• Build and maintain strong relationships with schools, pupils, and parents, thanking and supporting them throughout their fundraising journey.
• Provide admin support across our 3rd party events as needed
• Attend meetings with third party suppliers and schools when necessary
• Support on wider charity initiatives as and when needed

Social Media

• Lead on all social media activity for the Schools Triathlon across  our social media channels
• Work with our PR & Comms team and Host school stakeholders to deliver exceptional PR across the Schools Triathlon event series
• Report monthly on KPIs, ensuring effective tracking for social engagement across all channels
• Work closely with the PR & Comms team, to ensure best working practices and collaboration is in place

Other 

• Attend Schools Triathlon events (April–June) and occasional evening/weekend work for which Time Off In Lieu (TOIL) will be provided.
• Regular travel to schools is required, so access to a reliable vehicle is essential (travel costs will be reimbursed).
• Carry out any other duties as required to support the fundraising team.

Job title:
Assistant Fundraising Events Coordinator 

Location: Hybrid - Preferably West London, Berkshire or Wiltshire based due to external meetings location

Salary: £26,143 gross per annum (Band 0)

Preferred start date: As soon as possible

Length of contract: 2 years fixed contract

Reports to: TBC

Expected travel: Regular travel to London for staff meetings and other areas in the UK. Evening and weekend work for which time off in lieu will be given. Expenses for travel and work outside working hours will be given according to our policy.

Other requirements: Must have a full drivers licence and access to a vehicle. Will be required to complete DBS check.

About you

We are looking for people with the right competencies and skills for the role, and who demonstrate  the personal qualities consistent with our values.

Our value: HEART - We are who we serve. We are brave.

Supports Managers to embed a values-led culture within their team by holding junior staff members to account for values-led behaviour. Uses values to guide decision making and group actions.

Involves others in the development of solutions to both the causes and results of problems. Supports Managers to promote change to others.

Our value: HEAD - Delivers Quality. We are 100% professional.

Frequently creates opportunities to maximise their contribution to team priorities. Supports others to deliver quality and continually improve their work. Considers relevant information to propose more effective and cost-efficient ways of working.

Takes ownership for managing elements of a budget and/or programme and/or incidents with little guidance from others. Considers underlying issues and Restless Values when making operational decisions. Consults with others when facing difficult decisions.

Our value: VOICE - We generate leaders. We are proud to carry the banner for youth-led development.

Communicates a compelling vision for the areas which they take partial ownership for; providing strong leadership to others. Will typically manage one or more junior staff members.

Takes responsibility for personal development, committing to take on new challenges which build team capacity. Develops others through proactive sharing of knowledge, skills and opportunities.

Our value: HANDS - We are in it together. We listen and learn.

Confidently adapts their communication style to suit their audience, and coaches others to do so. Is able to influence others to build shared understanding.

Seeks opportunities to collaboratively deliver quality against team goals by building strong internal and external relationships. Facilitates introductions amongst staff and stakeholders to help others to grow their relationships. Cultivates partnerships at a national level.

Skills and experience

Essential

• Good organisational skills, with the ability to help plan and support events and fundraising activities.
• Strong people skills – friendly, approachable, and confident in working with colleagues, volunteers, and supporters.
• Clear written and verbal communication, with the ability to write emails, updates, and speak to supporters.
• Able to manage time well, meet deadlines, and balance different tasks.
• Confident using IT systems, especially Microsoft Excel, Word, and Outlook.
• Comfortable working with numbers and handling financial information accurately.
• Able to work independently when needed, while also being a supportive team player.
• A good eye for detail and pride in producing accurate, high-quality work.
• Full driving licence and access to a vehicle.

Desirable

• Some experience (paid or voluntary) in fundraising, events, or community activities.
• An interest in international development, the charity sector, or community engagement.
• Experience helping to organise events or projects, either in work, study, or volunteering.
• Familiarity with using a database or CRM system (training can be given).
• Confidence in speaking to groups, or a willingness to develop public speaking skills.

Restless Development is an Equal Opportunities employer and welcomes applications from all sectors of the community. Restless Development will ensure that no applicant or staff member receives less favourable treatment on the grounds of gender, sexual orientation, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.

What we do for you

We are proud to commit to a transparent global salary scale, ensuring a fair and comparable system of pay across all global locations. In addition to salary, we offer pension contributions and other benefits in accordance with the local Hub.

Values and Culture

At Restless Development, we’re proud that the strength and integrity of our Values has been recognised by staff, young people, donors and others who we work with.  Beyond this, we have a culture of recognising and celebrating both our Values and our global achievements with monthly Values Champions and an annual Values Day.

Work-life Balance

It goes without saying that we work hard at Restless Development. We also recognise the importance of helping staff to maintain a positive work-life balance by offering:

• 24 days annual leave (in addition to public holidays and with an extra day of annual leave given for each full year of service, up to a maximum of 28 days).
• Birthday Leave
• Access to flexible working.
• Generous study leave, maternity, paternity or adoption leave, and other leave allowances.

Professional Development

Restless Development is proud to be an employer who recognises potential and invests in the development of its staff.  We are committed to the professional development of our staff through:

• Empowering opportunities to work on significant projects which stretch and inspire staff – allowing them to develop on-the-job. 
• Regular performance management.
• Training and development opportunities, including supporting our staff to identify mentors both within and outside of the agency.
• Quarterly Staff Workshops for all staff to give and receive agency updates, receive training, and socialise.

When travelling abroad with work, all staff will be covered by Restless Development’s travel and medical insurance.

37.5 hours per week / permanent / working onsite / this role operates on a seven‑day rolling rota following a four‑on, four‑off shift pattern. Shifts will include evenings, weekends and bank holidays.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Horsham Y Centre provides 24-hour supported housing services offering medium levels of housing-related support for young people aged 16-25 with 50 bedspaces and shared communal facilities. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs, relationship building and wellbeing. Situated in the middle of Horsham, the service has strong links with and contributes to the local community.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures.

We are looking for a Housing Night Worker to join our team at Horsham Y Centre. You will respond promptly to any reported incidents, accidents, or concerns, carrying out thorough checks and taking appropriate action to ensure the safety and wellbeing of everyone on site. You will also take a proactive approach to preventing anti‑social behaviour, working closely with support staff to maintain a positive environment. In addition, you will carry out one‑to‑one interventions with young people who may be experiencing a mental health crisis or who require medical assistance, ensuring they receive timely and appropriate support.

What you will be doing - this is more than a night shift role - it’s an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop.

Main areas of responsibilities are:

Safety and security

• Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night.
• Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements.
• Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. 

Resident engagement

• Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills.
• Encourage residents to share their views and engage with available services and opportunities.
• Assist with evening groupwork sessions that promote learning, wellbeing and positive development.

Administration and housekeeping

• Complete essential admin tasks including data entry, case notes and record management.
• Carry out routine health and safety, compliance and room checks.
• Log maintenance issues to ensure the building remains safe and well maintained.

General

• Work collaboratively on a four‑on, four‑off rota, providing consistent, non‑judgemental support overnight.
• Maintain a calm, professional approach and handle challenging situations effectively.
• Take part in ongoing training and reflective practice to support psychologically informed care.

This role involves lone working, so you will need to be confident in decision‑making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared.

If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for.

About you - this is a dynamic role for someone passionate, empathetic and committed to young people’s development.

Experience and knowledge

• Experience in a customer‑facing role, staying calm and solutions‑focused during challenging situations.
• An understanding of the needs and experiences of young people and adults at risk.
• Awareness of trauma and the ability to work in a strengths‑based, compassionate way.
• Confidence in accurate record‑keeping, including incident logs and health and safety checks.
• Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided).

Skills and abilities

• Clear verbal and written communication, with accurate handovers for day‑time colleagues.
• Strong interpersonal skills, able to build positive relationships.
• Comfortable lone‑working, using initiative, and working as part of a team.
• Competent IT skills, including Microsoft 365 and basic system navigation (training provided).
• Ability to de‑escalate situations and manage challenging behaviour calmly.
• You will bring an awareness of the challenges young people face and the ability to connect with them positively 

CLOSING DATE: Sunday 13 September 2026 at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

Who We Are

Animal Equality is an international animal protection organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, United States, Germany, Italy, Spain, Mexico, Brazil and India.

Animal Equality releases investigative materials captured from inside factory farms and slaughterhouses, exposing the conditions that farmed animals face around the world. We publish our findings on television, in newspapers and online. We routinely secure mainstream media coverage, including on the BBC, ITV, Sky news, The Times, the Guardian, New York Times and many more.

Animal Equality also advocates for political change. Our current campaigns include a UK ban on foie gras imports, increased enforcement of existing animal protection laws, legal protections for farmed fish, and Government subsidies for transitioning towards a plant-based food system.

We focus on farmed animals because of the scale and severity of the issue. More than a billion animals are confined and killed for human consumption every year in the UK. Farmed animals also often suffer in some of the worst ways: pigs typically endure painful mutilations, many chickens die of heart attacks, fish are confined in underwater cages, and some farmed animals are victims of deliberate abuse and neglect. But the problem is solvable! By utilising effective campaigning strategies, Animal Equality is having an impact for animals around the world and building a future where all animals are respected and protected, and are no longer exploited for human consumption.

Animal Equality UK’s current key campaigns include:

• Strengthening enforcement of animal protection laws
• Halting the expansion of Scotland’s salmon farming industry
• Achieving a ban on foie gras imports
• Securing species-specific slaughter legislation for fish
• Inspiring the public to eat plants, not animals

About The Role

The Communications & Digital Marketing Coordinator will play a key role in shaping Animal Equality UK’s public voice. They will ensure all outgoing content, both digital and print, aligns with our brand, values, and mission.

This role will lead on paid digital marketing and lead-generation activities to grow our supporter and donor base; oversee video production; manage website content; optimise organic and paid reach; support SEO strategy; and ensure consistent day-to-day engagement across our social media channels.

The successful candidate will work collaboratively across all UK departments, particularly Marketing and Campaigns, as well as with international colleagues, to maximise our impact for farmed animals.

Position Location: Remote, in the UK. Candidates should be prepared to travel to London once a month for in-person team meet-ups. Please note that travel for these routine office visits is self-funded. Occasional travel to Animal Equality events may be required, with all associated expenses fully covered.

For further information and to apply, please visit our website.

Application deadline: 5.00pm on Friday, 11th September 2026.

As People Manager, you will be responsible for delivering high-quality HR and people support across the organisation. You will manage the day-to-day employee lifecycle, providing practical advice and guidance to managers and employees while ensuring compliance with employment legislation, regulatory requirements, and organisational policies.

This is a hands-on role focused on recruitment, employee relations, learning and development, performance management, and people administration. You will work closely with managers to help them build and maintain skilled, engaged teams that deliver excellent support to people with disabilities.

You will promote and uphold the values and culture of Lisieux Trust, ensuring that people remain at the heart of everything we do.

Key Responsibilities

Recruitment and Onboarding

• Coordinate and manage end-to-end recruitment activities.
• Prepare and place job advertisements across relevant platforms.
• Arrange interviews and support managers throughout the recruitment process.
• Complete all pre-employment checks including references, right-to-work checks, DBS applications and onboarding documentation.
• Ensure recruitment practices follow safer recruitment principles and employment legislation.
• Coordinate induction programmes for all new employees.

Employee Relations

• Provide first-line HR advice and guidance to managers and employees on people-related matters.
• Support managers with absence management, probation reviews, performance management and capability concerns.
• Coordinate disciplinary, grievance and investigation processes in line with organisational policies.
• Liaise with external HR and employment law advisors where appropriate.
• Maintain accurate and confidential employee records.

Learning and Development

• Coordinate mandatory and statutory training programmes.
• Monitor training compliance and produce reports for managers.
• Support the administration and monitoring of the Care Certificate process.
• Identify development needs and arrange learning opportunities for employees.
• Work with managers to support employee growth and career development.

Performance and Wellbeing

• Support managers in delivering effective probation reviews, supervision sessions and annual appraisals.
• Promote employee wellbeing initiatives across the organisation.
• Monitor absence trends and support managers in implementing appropriate actions.
• Encourage a positive, inclusive and supportive workplace culture.

HR Administration

• Prepare contracts of employment, contract amendments and employment-related documentation.
• Ensure HR systems and personnel records remain accurate and up to date.
• Produce regular workforce reports and people-related data as required.
• Support payroll administration by providing accurate employee information.
• Ensure compliance with GDPR and data protection requirements.

Compliance

• Ensure employment practices comply with current employment legislation and best practice.
• Maintain awareness of changes in employment law and support implementation of required updates.
• Support compliance with Care Quality Commission (CQC) requirements relating to workforce management.
• Assist with internal audits and quality assurance processes as required.

General Responsibilities

• Act as a role model for the values and behaviours of Lisieux Trust.
• Build positive and effective working relationships across the organisation.
• Maintain confidentiality and professionalism at all times.
• Participate in training and development activities relevant to the role.
• Undertake any other duties reasonably required and appropriate to the position.

Farringdon, London/Home-based

Save the Children UK is looking for an experienced Face to Face Acquisition Manager to join our Direct Engagement team on a fixed-term contract until the end of March 2027 with intention to renew.

This is an exciting opportunity to lead and develop one of our most important fundraising channels, driving sustainable income growth and inspiring long-term support for our work.

Working closely with agency partners and colleagues across Public Impact, you'll combine strategic oversight with operational leadership to drive performance, champion best practice in compliance and safeguarding, and deliver exceptional supporter experiences. Through innovation, insight and collaboration, you'll help grow a programme that enables lasting change for children in the UK and around the world.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Team

The purpose of the Public Impact Group is to build an active community of people in the UK who give money, time and take action to enable lasting change for children. We are building a distinctive modern cause that galvanizes the public to act with us.

As Direct Engagement we set the standard for brilliant, effective fundraising. We're passionate about the power of Face-to-Face (F2F) fundraising. Not only does it help secure vital, long-term funds for our life-saving work, but it also serves as a constant and effective way to positively engage the public with our cause.

Working with colleagues across Public Impact, we aim to sustainably increase the quality and value of our F2F programme by continually testing, learning and innovating.

About the role

As the Face-to-Face Acquisition Manager, you will manage Save the Children UK's F2F fundraising programme, supporting our agency partners to achieve outstanding results. Working with the Head of Direct Engagement and accountable for the day-to-day task management of two executives you will build strong relationships and drive ambitious results in a fast-paced, dynamic environment bringing both fundraising and operational expertise to the role.

You will provide a positive and safe working environment for the fundraisers that represent us, ensuring agreed standards and behaviours are met and that agencies are inspired to work on behalf Save the Children UK.

You will have a genuine passion for F2F fundraising and the drive and determination to make a difference to the sector as a part of the wider global F2F team.

In this role, you will:

• Drive the success of the face-to-face agency programmes, ensuring channels are performing against agreed KPIs and target.
• Manage a team to deliver results.
• Manage the relationship with agencies, and third-party suppliers to deliver fundraising Programmes to budget.
• Accountability for the best practice face-to-face compliance and safeguarding programme conducting personal site visits and mystery shops, ensuring excellent standards & transparency across all channels.
• Drive the development and delivery of creative, engaging fundraising materials across channels, optimising delivery and maximise performance and motivation.
• Adapt campaign delivery, analysing operational and fundraising effectiveness through a data-led test and learn approach.
• Adhere to Institute of Fundraising's Code of Practice and relevant laws and keep up-to-date with developments within the sector and share learnings.
• Work as part of a multi-disciplinary team to strengthen operational systems and mechanisms to support individual fundraising.

About you

To be successful, you will bring:

• Experience of managing the delivery of end-to-end face-to-face fundraising activity or campaigns and teams.
• An in-depth understanding of the F2F landscape and different agency models.
• Experience of designing and delivering exceptional training to drive engagement.
• Knowledge and experience of the compliance environment for charity marketing and fundraising
• Experience of managing budgets.
• Ability to analyse, interpret & explain results with a focus and drive on results.
• Excellent written and verbal communication skills.
• Adaptability and a ‘can do' approach.
• Strong time and project management skills.
• Innovative, able to adapt to changing situations and able to apply technical and professional
• Target driven and results focused.
• A team player. Someone who is willing and able to deliver beyond their personal brief.
• Able to prioritise work for self and others, focussing on the outputs which have highest impact,
• High attention to detail and an ability to use own initiative to solve problems.

What we offer you

We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day.

Some of the benefits you can expect include:

• Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'.
• Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
• Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
• Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back.
• Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions.
• Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
• Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Closing Date: 10 September 2026

Job Title: Archivist

Contract – Fixed-Term (Until end of August 2029)

Hours – 17.5 hours per week year 1 (Monday to Friday) increasing to 21 hours years 2-3

Salary - £19,000 pro rata at 17.5 hour (£38,000 FTE)

Location – Coram Campus, 41 Brunswick Square, London WC1N 1AZ. (with national travel as required)

Speaking For Ourselves is an exciting new programme funded by the National Lottery Heritage Fund that will collect and share the history of the care-experienced campaigning movement since the 1970s. It was conceived within the care-experienced community, emerging from long-standing discussions about how poorly the history of the care-experienced campaigning movement has been recorded—and how easily its achievements risk being forgotten.

This important programme puts the voice of people with lived experience of care at the centre. The Speaking for Ourselves programme, delivered by Coram, is guided by a majority care-experienced Programme Board and aims to work with the wider care experienced community. The Programme Board has an advisory and representative role, to guide the successful delivery of the programme and make key decisions that shape its impact.

Speaking For Ourselves will:

• Collect, record, and digitise documents, photographs, letters, publications, and objects
• Conduct personal history interviews with people involved in campaigns and efforts for change
• Commission written pieces to fill gaps in the historical record
• Create a permanent digital archive
• Produce podcasts, a moveable display, a school’s module, and a toolkit for Children in Care Councils
• Deliver three national events (one per year)
• Engage care-experienced communities through workshops, open submissions, commissions, partnerships, and outreach
• Build a lasting resource for policymakers, educators, researchers, and future campaigners

About the role

This exciting role will be responsible for the creation of the physical and digital Archive of the Care-Experienced Campaigning Movement and work closely with the team to support the extensive use of archive materials and stories to support the creative audio elements of the programme. We are looking for an experienced and creative archivist with a keen interest in social history and experience of working on physical and digital archive projects, preferably including digitalisation/oral history to lead on this unique area of work.

The post holder will report to the Programme Manager, and will work with the programme team, Programme Board and Coram. The role will liaise closely with Coram’s Executive Office and external partners including the London Archives.

For more information about the main duties and responsibilities of this role please refer to the job description and person specification.

Coram understands that people with lived experience of the care system may face barriers to and in employment. Recognising that such experience could be an asset to this programme (and may bring valuable skills, knowledge, insights and approaches directly relevant to the programme’s success), we particularly welcome and encourage applications from care-experienced individuals.

We guarantee an interview for care experienced applicants who meet the person specification.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: 8th September 2026

Proposed interview date: 16th September 2026 on the Coram Campus, London WC1

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

We're looking for a passionate and experienced Museum Data Manager to work on the Museum Data Service (MDS), supporting colleagues from the sector mapping and uploading their data to the service.

To apply

Application is through the Charity Job website, by CV and a covering letter that succinctly explains how you meet the Essential and Desirable criteria set out in the person specification. To ensure a fair process, names and email addresses will be redacted from all submissions before they are seen by those shortlisting. Please note that applications from people based outside the UK and/or without the right to work here will not be considered.

Your application will be confidential and the information you provide will only be used for the recruitment process. Please see our privacy notice. We look forward to hearing from you.

Aims and scope of the post

The Museum Data Manager helps museums through all the stages of bringing their collections data into the Museum Data Service (MDS). They help  make the onboarding process reassuringly quick and easy, particularly for those museum staff and volunteers with limited technical knowledge. The postholder also makes the ingested data as useful as possible to end users by mapping the various source data fields to Spectrum units of information.

MDS is a transformative service from Collections Trust, Art UK and the University of Leicester. It aims to connect and share all the object records across all UK museums, providing the raw material for anyone to work with this wealth of knowledge. The core MDS system uses Knowledge Integration’s CIIM middleware.

Main responsibilities and tasks

• Responding to museums that have expressed interest in joining MDS and leading them through the onboarding process.
• Setting up and managing organisations and user accounts in the MDS CIIM and where needed, Wikidata.
• Generating and filing customised data processing and data deposit agreements based on MDS templates.
• Helping museums export collections data from a range of collections management systems and other systems.
• Helping museums apply access permissions to their data in the MDS CIIM.
• Mapping source data fields to Spectrum units of information.
• Proactively liaising with, and helping, museums to update their MDS data at agreed intervals.
• Responding to enquiries from MDS CIIM users, troubleshooting non-technical problems and liaising with MDS technical support as needed.
• Helping to prepare guidance and deliver training relating to the onboarding process.
• Responding to enquiries about MDA codes that identify UK collection-holding organisations and their collections and maintaining the database of these.
• Undertaking data cleaning work for Collections Trust to support collections consultancy work.

General responsibilities

• Following the principles of Collections Trust’s policies and procedures and those of MDS.
• Additional duties as may reasonably be required from time to time.

Line management and key relationships

The Museum Data Manager has no line management responsibilities and reports directly to the Chief Executive of Collections Trust (for HR matters) and the MDS Head of Service (for MDS work). The postholder will work closely with the MDS Technical Manager alongside the User Engagement Officer (based at Art UK) and technical support team (based at the University of Leicester).

Person specification

Collections Trust is committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our sector, and for each employee to feel respected and able to give their best. The Museum Data Manager will need to be based in, and have the right to work in, the UK. This role is remote working, with occasional in-person meetings and conferences.

Essential knowledge, skills and qualities

• Three years’ experience working closely with museum collections data in at least one collections management system, preferably a Spectrum Compliant one.
• A good understanding of museum collections data and the way it is produced and shared in the sector.
• Good working knowledge of Spectrum: the UK Museum Collections Management Standard (version 5.1), particularly its units of information.
• Experience of showing others museum professionals how to perform IT-related tasks, ideally remotely via video.
• A rigorous approach to routine administration, with an excellent eye for detail and consistency.

Desirable knowledge, skills and qualities

• Good understanding of the main principles of UK data protection and copyright law.
• Strong communications skills, able to convey technical information to non-technical people.
• Autonomy and ability to manage time effectively.
• Ability to work well within a team.
• Enthusiasm, flexibility and proactive approach.
• Experience of different data formats, standards and data cleaning processes used in the cultural heritage sector and/or research.

Rural Refugee Network (RRN) is a small local charity in East Hampshire, Havant and Portsmouth, working alongside refugees and people seeking asylum through the work of six board members, thirty operational volunteers, one part-time permanent employee and a small bank of project staff and contractors. The charity is widely recognised by stakeholders and the local community for sensitively and effectively addressing the many challenges people arriving in the UK face as they strive to resettle and thrive in our community.

RRN is seeking an experienced Head of Operations to lead its support for refugees and people seeking asylum. This is an exciting opportunity to lead a small charity through a period of significant change, with overall operational responsibility for the charity, including partnerships, funding, coordination of delivery, safeguarding and compliance. 

Working directly with a range of stakeholders and beneficiaries, the ideal candidate for this complex and high trust role will be self-reliant, adaptable, and able to engage and influence through excellent face-to-face and online communication skills. This is a genuinely flexible role, with significant autonomy over when and where work is undertaken. There will be regular opportunities for in-person team management and relationship-building, alongside substantial flexibility in how the wider working week is structured and where work is carried out. We are looking for someone who is confident working independently, manages their own time effectively and values the trust and responsibility that come with this level of autonomy.

A candidate who is energised by working flexibly and sensitively with a small team will thrive in this role, which offers the opportunity to make a direct and meaningful impact on people’s lives.

Experience in the refugee sector is desirable.

Deadline: 5pm Monday 21 September

To apply, please send your CV and a supporting statement of not more than 2 sides, explaining your motivation, reflecting on how you would approach being RRN’s only core employed leader, and demonstrating your fit against the specification below. Please use the email subject heading “Head of Operations Application”. Unfortunately, we are unable to respond to all applications.

Job Description

Title: Rural Refugee Network Head of Operations

Reports to:  Board of Trustees

Hours:  Part-time (0.5 FTE, negotiable). Permanent contract.

Salary range: £40,000 - £45,000 FTE depending on experience.

Benefits: 25 days plus bank holidays (pro rata to hours agreed). 3% employer pension contribution.

Location and expectations: Flexible hybrid working with frequent travel to projects, events and stakeholder meetings in Portsmouth, Havant, Petersfield and the wider Hampshire area. Occasional evening and weekend in-person working required.

Purpose: To lead the day-to-day operation, development and sustainability of Rural Refugee Network, working with trustees, volunteers, funders and partner organisations to ensure refugees and asylum seekers receive practical support and RRN maintains compliance and operational sustainability.

About the role:. 

In this small charity, the Head of Operations combines operational coordination, programme oversight, partnership development and income generation, with delivery shared across volunteers, trustees and contracted staff.The role offers a high degree of autonomy and flexibility, alongside the opportunity to shape how the organisation works and develops. It requires strong judgement in balancing opportunities, risks and priorities within limited capacity, and the confidence to work independently while bringing others with you.

RRN is volunteer-led, and the Head of Operations is the organisation’s only permanent employee, holding overall coordination and accountability for day-to-day operations. This is therefore a broad, high-trust role: rather than delivering everything directly, you will enable and coordinate others, working closely with trustees, volunteers and contractors who deliver significant elements of the activity you lead.

The role will suit someone who enjoys variety, autonomy and a flexible working pattern, and who is comfortable taking ownership while knowing when to collaborate, delegate or seek support.

Key responsibilities:

Leadership, coordination and partnerships

• Deliver agreed strategic objectives and support trustees in developing future priorities.

• Prepare quarterly Board reports.

• Coordinate relationships with statutory, voluntary and community partners.

• With the support of trustees, represent the charity in local forums, develop opportunities for collaboration and promote RRN in the local community.

Programme and volunteer coordination

• Provide oversight of funded and core programmes.

• Recruit, train and manage project staff (currently two youth workers) and contracted/sessional staff.

• Recruit, train, support and retain volunteers.

• Oversee referral pathways and access.

• Support volunteer-led communications activity including website, newsletters, social media, impact reports and case studies.

Income development and funding

• Write grant applications and manage reporting requirements (with volunteer/trustee input).

• Maintain and develop funding pipeline and actively develop new funding streams.

• Support relationship-building with donors and community supporters.

Finance and compliance 

• Monitor programme budgets, working with the Treasurer.

• Support trustees in governance, reporting and compliance responsibilities.

• Maintain organisational policies and procedures.

• Lead safeguarding practice and reporting, acting as Designated Safeguarding Lead and ensuring policies are implemented by staff, volunteers, and contractors.

• Maintain oversight of organisational risk, compliance with Charity Commission, data protection, employment requirements and insurance arrangements.

• Ensure appropriate administrative systems are in place and followed, including maintaining up-to-date records in the CRM, Lamplight.

PERSON SPECIFICATION

Essential

• Substantial experience managing programmes or services in the charity/social impact sector, including line management, budgeting and financial oversight, and grant compliance/reporting.

• Strong partnership-building and stakeholder engagement skills.

• Experience leading and recruiting volunteer teams. 

• Deep understanding of safeguarding and compliance and recent experience leading safeguarding practice and decision-making. Up to date on requirements and best practice.

• Ability to work independently, exercising sound judgement about what trustees need to know and when, and to prioritise effectively within limited capacity and competing demands.

• Excellent written and verbal communication skills, IT proficiency.

Desirable

• Experience working with refugees, asylum seekers or other vulnerable groups.

• Understanding of immigration, integration or resettlement issues.

• Successful fundraising and bid-writing experience. 

• Experience of local authority commissioning or grant funding.

• Comfort and experience in IT, data and/or CRMs.

RRN is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Appointment is subject to an enhanced DBS check, including a check of the relevant barred list, two satisfactory references, including your most recent employer, and safer recruitment practice including verification of employment history and a right to work check. RRN is unable to sponsor work visas, so applicants must already have the right to work in the UK.

Advocates for International Development (A4ID) is seeking to appoint a Pro Bono Legal Services Lead at a pivotal moment in our organisation’s journey.

About A4ID

Advocates for International Development (A4ID) is a global charity that believes in the power of the law to drive positive change. We broker partnerships between leading law firms, in-house legal teams and civil society organisations to support the achievement of the UN Sustainable Development Goals (SDGs).

Our work places access to justice and the rule of law at the centre of sustainable development, supporting impactful, long-term change across multiple jurisdictions.

Purpose of the role

The Pro Bono Legal Services Lead is responsible for the strategic direction, growth, and impact of A4ID’s Pro Bono Legal Services (PBLS) function.

As the organisational lead for PBLS, you will set the vision and direction for A4ID’s flagship brokering service, ensuring it remains innovative, scalable, and aligned with both partner needs and global development priorities. You will oversee a complex portfolio of international pro bono projects, lead and develop a high-performing team, and play a central role in strengthening A4ID’s global legal and civil society networks.

This role carries responsibility for partnership development, and income generation. You will work closely with the CEO and senior leadership team to shape organisational strategy, contribute to sustainability and growth, and ensure that PBLS continues to deliver measurable, high-quality impact.

Applicants must have the right to work in the UK.

To Apply

Interested candidates are requested to send a CV and cover letter. The cover letter should include why you are interested in the role, how you meet the specification, and where you saw this vacancy (e.g. CharityJob or LinkedIn).

Applications are reviewed on a rolling basis. Early applications are encouraged, and shortlisted candidates will be contacted for an interview.

Location: Homebased in the East of England (Cambridgeshire · Essex · Norfolk · Central Bedfordshire · Hertfordshire · Suffolk)

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary.You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the East of England region, which includes Cambridgeshire, Bedfordshire, Hertfordshire, Essex, Suffolk and Norfolk.  There will be occasional travel around the East of England Region, and you may be required to travel at short notice for face-to-face meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteer caseworkers in the East of England, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Regional Casework Manager and a Regional Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare support in key areas such as disability, benefits, mobility, mental health support or local authority provision. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East of England would be valuable.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us..

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role 

For more information and to apply, please click the Redirect button.

Review the benefits that SSAFA has to offer on our website.

If you have any queries or would like to speak to someone about this role, please contact Mandy Yardley, Regional Casework Manager, for an informal discussion. 

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight27 September 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

About the Role
We are looking for a Development Coordinator to support and develop Outside Edge Theatre Company’s fundraising and income generation.

Working closely with the Artistic Director/CEO, Trustees and external consultants, you will play a key role in the day-to-day delivery of fundraising activity, with a particular focus on trust and foundation fundraising, individual giving, corporate relationships, supporter communications and donor stewardship.

This is a newly created role and we welcome applications from candidates interested in taking their first steps in a career in fundraising. Training, strategic support and development opportunities will be provided.

Key Responsibilities
Grant Management
– Research, prepare and write high-quality applications to trusts and foundations.
– Identify new funding opportunities and manage application deadlines.
– Coordinate funder acknowledgements, monitoring and evaluation reports.
– Support the development of statutory contracts and restricted project funding.

Individual & Major Giving
– Support the implementation of a new individual and major giving strategy.
– Analyse donor data to identify engagement and fundraising opportunities.
– Develop fundraising campaigns, donor events and personalised supporter communications.
– Lead supporter stewardship and cultivation events.
– Develop targeted content and approaches for high-net-worth individuals and corporate partners.

Corporate & Challenge Events
– Support the implementation of the corporate and challenge events strategy.
– Develop and deliver challenge events.
– Build relationships with corporate partners and sponsors.
– Support social media and community engagement to recruit challenge event fundraisers.

Communications & Administration
– Oversee the monthly supporter newsletter and other fundraising communications.
– Update donor communications, website and promotional materials.
– Maintain accurate Gift Aid, income and expenditure and fundraising records.
– Keep the development database up to date and use Salesforce and Mailchimp effectively.
– Ensure fundraising systems and procedures are effective and GDPR compliant.
– Prepare fundraising reports and keep up to date with fundraising and charity sector developments.

Person Specification
We are looking for someone with:

– An interest in fundraising or supporter engagement, gained through paid work, volunteering or other relevant experience.
– Excellent copywriting and editing skills, with the ability to adapt communications for different audiences and platforms.
– Experience in an administrative, fundraising, customer service or similar role.
– Excellent organisation, time management and attention to detail.
– Strong communication skills and confidence engaging with a wide range of people, including public speaking.
– Good IT skills; CRM experience is desirable.
– The ability to analyse data and identify trends.
– A positive, inspiring and collaborative approach.
– A passion and commitment to arts with social inclusion at its core.
– The ability to manage a varied workload in a busy, fast-changing environment.
– A willingness to meet the requirements of Outside Edge’s Vulnerable Adults Protection Policy.
– A willingness to support marketing and promotional activity.

We particularly welcome applications from people with relevant transferable skills, even if you do not meet every criterion.

Access & Inclusion

Outside Edge aims to encourage a culture where people can be themselves and be valued for their strengths and we want our team to represent the same diversity of our participants, audiences and artists.

We are keen to hear from a diverse range of candidates from all backgrounds drawing on different perspectives, experience and knowledge. We particularly want to encourage people to apply for this role who have lived experience of being affected by addiction and those who are representative of the diverse communities we serve.

Please feel free to contact us if you require further assistance or would like to submit your application in an alternative format. We will support any access requirements you may have during the recruitment process and ensure that reasonable adjustments are in place as required by the Equalities Act 2010.

Your application and any associated personal information will be stored and processed in accordance with our Data Policy and destroyed after six months. We will keep your equal opportunities form for a period of up to 6 months, after which point the data will be anonymised and aggregated for monitoring purposes. If you are engaged by us, the information you supply will be kept securely and form part of your record with us.

As Support Worker, you will provide a range of administrative support for a range of projects across the organisation. You will:

• Carry out administrative tasks to aid the delivery of projects and services
• Undertake a range of correspondence activities across the wider organisation including dealing with post and correspondence, typing, scanning, copying and filing, in accordance with established systems and procedures.
• Phone and engage with clients to book appointments, carry out triage assessments, assess the outcomes of their involvement with the service.
• Assist with the input of confidential financial and human resources information.
• Communicate with clients, staff, volunteers and external organisations using email, telephone, webchat, social media, and other digital methods.
• Support the Communications Officer to create publicity materials including posters, other ad hoc publications and to publish information on our social media channels
• Support and line managing volunteer support worker including carrying our their supervision and appraisal sessions
• Undertake training to ensure that knowledge and skills are maintained.
• Prepare for, attend and take meeting minutes.
• Support the wider Support Worker team, with reception duties at our venues
• Carry out fire marshall and first aid duties
• Ensure Data Protection and other mandatory training is completed on an annual basis.
• Ensure all work conforms to Citizens Advice Wirral’s systems and procedures.
• Demonstrate a commitment to the aims and policies of Citizens Advice
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
• Recognise the importance of safeguarding procedures within the organisation. Ensure that any concerns, disclosures or allegations of abuse are immediately reported, following the correct procedure.
• To attend occasional out of hours events in conjunction with the work of Citizens Advice Wirral and participate in fundraising activities.
• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

NOTE TO APPLICANTS

Whilst all criterions below are important, those under the essential heading are the key requirements. You should pay particular attention to these areas and provide evidence of meeting them. Failure to do so may mean that you will not be invited for interview

ESSENTIAL CRITERIA

1 Ability to write clearly and accurately, communicate effectively face to face, on the phone and digitally

2 Ability to and the flexibility to manage a varied workload, to prioritise tasks and meet deadlines

3 Ability to maintain established administration systems and records with a keen eye for detail

4 Ability to use a range of digital systems including Google Suite

5 Numeracy skills to effectively work within established systems

6 Ability to take a brief, ensuring tasks are understood and then work independently

7 Experience of working with volunteers and service users

8 An understanding of the Aims and Principles of Citizens Advice Wirral and a commitment to Equity and Diversity

DESIRABLE CRITERIA

9 Experience of using social media platforms

10 Current First Aid at Work Certificate

Interview date: week commencing 21st September 2026

Interview location: Birkenhead, Wirral

Citizens Advice Wirral is part of the Disability Confident scheme. We're taking positive action by providing interviews to candidates who have a registered disability - provided they meet the minimum skills for the role. We'll ask you whether you are eligible when you apply, so if you'd like to be considered for this scheme, all you need to do is let us know in your application.