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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hybrid working with 2 days per week from the London Bridge office
Whizz Kidz is seeking an experienced, creative and strategic Social Media & Content Manager to lead our content and digital storytelling across all channels. This role combines hands-on content creation with strategic oversight, giving you ownership of how Whizz Kidz tells its story to inspire, engage and mobilise audiences.
Whizz Kidz: The facts
Over 75,000 young people aren’t getting the wheelchair or support that fully meets their needs. Without the ability to be independent young wheelchair users are restricted in their ability to socialise and participate in society.
We’re here to change that.
As the UK’s leading charity for young wheelchair users (9 months - 25 years old), we empower young people by providing the wheelchairs, equipment, support and confidence-building experiences they need, and campaigning for a more inclusive society.
And we won’t stop until they are mobile, enabled and included.
Our vision
A society in which every young wheelchair user is mobile, enabled and included.
Our values
We are young people focused, ambitious, collaborative and inclusive.
Job summary
You will manage the development and delivery of multimedia content - from video, photography and graphics to written storytelling - while leading our social media strategy, and website content. You will work closely with teams across the organisation to identify, capture and amplify stories of young wheelchair users, fundraisers, and supporters in a compelling, accessible and inclusive way.
This is a role for a creative, proactive professional who thrives both in strategic planning and hands-on content production, and who can lead by example to inspire colleagues and contributors alike.
For a full list of key accountabilities please visit our website via the Apply Button.
The person
You are a creative storyteller with a proven ability to turn real-life experiences into engaging, impactful content. You have excellent writing and editorial skills and a natural talent for uncovering and amplifying the voices of young wheelchair users, families, fundraisers, and supporters.
You are experienced in managing and growing social media channels, with a strong understanding of what makes content resonate across platforms. You are equally comfortable leading the strategy and mentoring others as you are getting hands-on with multimedia content - filming, editing, photographing, and designing posts that capture attention and inspire action.
You thrive in a fast-moving, collaborative environment, balancing strategic thinking with practical delivery. You are passionate about digital storytelling for social impact, proactive in spotting opportunities, and driven to create content that both reflects Whizz Kidz values and delivers measurable engagement and results.
For a full person specification please visit our website via the Apply Button.
A few perks
The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!
Annual leave
25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).
Christmas closure
In addition to annual leave, employees get three days of paid Christmas leave.
Pension
Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.
Simply health
Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.
Season ticket loan
An interest free loan of up to £5,000 following the successful completion of the Probationary Period.
Apply Now
For full information and to apply please visit our website via the Apply Button.
We will be holding interviews on a rolling basis until we find the best candidate. Please apply ASAP.
Please note: only candidates successful in obtaining an interview will be contacted.
We are committed to achieving equal opportunities in employment. Please let us know whether you require any reasonable adjustments for application or interview.
We create opportunities for young wheelchair users to get the equipment, skills, and confidence to go further.
About the role:
Too many women are lost in the gap between being offered accommodation and feeling safe enough to accept it, trust it and stay. As our new Assertive Outreach and Transitions Worker, you’ll stand alongside women at this critical point, making sure a move away from rough sleeping feels possible, supported and led by their choices.
Working across the streets, community settings and our Women’s Recovery Service, you’ll begin building relationships with women before they move in. You’ll carry out flexible, trauma-informed assessments, help remove barriers to accommodation and provide steady, practical support throughout the transition into the service.
You’ll also hold a small caseload of women who need a more flexible or assertive approach to remain connected, use their bedspace and sustain their accommodation. Whether you’re advocating for access to health or domestic abuse support, responding to safeguarding concerns or bringing partners together around a woman, you’ll balance safety with dignity, choice and voice.
This is a brand new role with real scope to shape how we support women across the Camden Homeless Pathway. Your persistence, creativity and belief in women’s capacity for change will help prevent avoidable evictions, reduce repeat rough sleeping and give women a stronger foundation from which to recover and move forward. At Single Homeless Project (SHP), you’ll be supported through regular supervision, reflective practice and ongoing learning, with opportunities to deepen your knowledge of trauma-informed and psychologically informed approaches and develop your career within our services.
**This role is open to women only. This is an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010 due to the nature of the service and the needs of the women we support.
About you:
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 9th August at midnight
Interview date: Tuesday 18th August at SHP Head Office in Kings Cross
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Trainee Recovery Worker
SSJ&I Alcohol and Drug Service
Southampton
37 hours per week, including evenings and weekends
Part-time roles will be considered
Salary Scale: 20 - 23 (£25,947 - £27,780 per annum)
About Us
This is an exciting opportunity to join a dynamic Charity and Housing Association. The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.
The Impact You'll Make
Based within the SSJ&I Alcohol and Drug Service in Southampton, you will be part of a team that offers a wide range of vital interventions, including one-to-ones, therapeutic group work, needle exchange, and prescribing interventions to people recovering from challenges with drugs and alcohol.
In this role, you will:
Who We're Looking For
This role is a fantastic opportunity for growth and is ideal for:
Essential Qualities and Skills
To thrive in this role, you will need to bring or develop the following qualities:
What we can offer you
We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk:
SSJ are an equal opportunity employer and we encourage applicants from all backgrounds and walks of life.
At SSJ, we recognise the benefits of a supported workplace. SSJ is affiliated with Unite the Union. To learn more about their membership benefits or to sign up, you can visit their official website.
Application closing date: This will be a rolling open advert until all vacancies are appointed.
Interview date: We will be reviewing applications as they are received and contacting shortlisted applicants to offer an interview date.
Should you not hear from us within 14 days of submission, please assume you have been unsuccessful on this occasion.
Supporting people experiencing homelessness or at risk of homelessness
The client requests no contact from agencies or media sales.
Main Purposes of the Post
To provide proactive and effective support to the Chief Executive Officer and Strategic Leads in the delivery of Salford CVS’s strategic work, ensuring the smooth running of strategic meetings, forums and events. You will help enable the voice and influence of the VCSE sector, facilitate two-way communication between the sector and strategic partners, and produce timely, accurate briefings, content and monitoring that tell the story of our strategic work and the impact it is making.
Hours: 37.5 hours per week (excluding breaks), Monday to Friday (core hours are worked between 8am and 6pm).
Contract: Initial 12-month fixed-term contract, subject to the successful completion of a 6-month probationary period.
The Benefits of Working for Salford CVS
We are an accredited Living Wage Employer, Living Hours Employer and Living Wage Funder, ensuring not just our staff are paid the ‘real’ Living Wage but also that any projects we fund can do the same.
For more information and to apply, visit our website via the ‘apply’ button.
Closing date: Noon on Monday 3rd August 2026.
Interviews will take place in person at Salford CVS’ offices in Eccles on Tuesday 18th August 2026.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Barnet Mencap is a charity based in Finchley that provides support and runs a multitude of projects for people with learning disabilities and/or Autism. We are dynamic, enthusiastic, diverse, and committed to equal opportunities and the safeguarding of children and adults at risk.
There is currently a vacancy within our Equality Housing Team for a focused individual to join our caring, passionate, and diverse team in supporting adults with moderate learning disabilities and autistic adults to live independently in housing situations of their choice. Please view the Job Description and Person Specification for a better idea of what the role entails and what we’re looking for.
The successful candidate will have:
We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important. So, at Barnet Mencap, in addition to offering 30 days of annual leave per year (including Bank Holidays), we have a TOIL system to allow flexible working, and our team can benefit from other perks including the Blue Light Card.
Please note that unfortunately we are unable to support with sponsorship.
To apply, please send your CV alongside a covering letter explaining how you meet the criteria on the person specification or fill in an application form which you can find on our website.
The successful candidate will be required to complete an enhanced Disclosure and Barring Service application in line with Section 115 of The Police Act 1997.
Closing Date: Friday 14th August 2026
Interview Date:We will review applications as they come in and offer interviews to those who meet the criteria.
Barnet Mencap is the leading charity for children and adults with a learning disability and their families in the London Borough of Barnet



Job Title: Head of Finance and Income Operations
Hours: Full-time, 37.5 hours per week
Contract: Permanent
Salary: £45,000 per annum
Location: Home-based in the UK, with occasional travel for team meetings and events
Role profile: A detailed role profile can be found in the 'supporting documents' for this advert
About the Nature Friendly Farming Network (NFFN)
The Nature Friendly Farming Network (NFFN) is a farmer-led organisation helping farmers restore the balance between farming and nature. We support farmers by sharing knowledge, resources and case studies that help boost food production, protect wildlife, and build climate resilience.
We influence policy to secure fair rewards for farmers who care for nature, and we connect like-minded farmers across the UK.
Our network is open to all: farmers, the public and partner organisations.
About the Role
We are looking for a Head of Finance and Income Operations to lead NFFN’s finance function and help strengthen the systems, controls and reporting that will support the organisation’s next stage of growth.
This is a senior leadership role at the heart of a small, ambitious and mission-led organisation. You will oversee day-to-day financial management, budgeting, management accounts, restricted funds, funder reporting and income operations. You will also help improve how finance works across NFFN, giving budget holders clearer information and helping the organisation make confident, well-informed decisions.
The role is about more than keeping the numbers moving. We are looking for someone who can help build a stronger finance function, improve internal systems, support funder confidence, and help NFFN manage a more complex mix of grants, donations, restricted funding and revenue-based delivery work.
Depending on your background, this may suit someone with strong charity finance experience, or someone from a finance, grants, funding operations or mission-led commercial background who wants to use their skills in a values-led organisation.
Key responsibilities include:
leading day-to-day financial management, controls and reporting
preparing budgets, forecasts, management accounts and financial updates
supporting budget holders with clear, practical financial information
improving finance systems, processes, approvals and reporting tools
overseeing restricted funds, grant conditions, funder reporting and income tracking
supporting funding applications with budgets, financial information and reporting structures
helping NFFN manage VAT, full cost recovery and different types of income as the organisation grows
working with the CEO, CSO, Head of Fundraising, SLT, Board and external advisers
providing line management to the Head of Fundraising and potential future roles within the finance and income operations function
This role will suit someone who combines financial rigour with practical judgement. You will need to be comfortable working independently in a remote organisation, explaining finance clearly to non-finance colleagues, and improving systems in a way that is proportionate and realistic for a small non profit organisation.
We know this is a broad role, and we are not expecting one person to have done everything before. We are looking for someone with strong financial experience, good judgement, attention to detail, and a genuine interest in helping NFFN build the financial infrastructure it needs for the future.
This is a fully home-based role, with flexibility in how work is managed and occasional travel for team meetings and events. You will be joining a collaborative, values-led team working to support farmers, nature and a more resilient food system.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to play a pivotal role in growing a major donor programme that directly supports life-changing eye care services in the Holy Land. You will work closely with the Executive Director, UK (EDUK) and senior leadership, including the CEO and Trustees, to contribute to the long-term sustainability of a respected and impactful international charity.
As part of a small, ambitious and collaborative UK team, you will play a major role in shaping and developing the major donor programme, building meaningful relationships with supporters and seeing the tangible impact of your work on patients and communities.
The St John of Jerusalem Eye Hospital Group (SJEHG) is a UK-registered charity delivering expert eye care to the people of the Holy Land, regardless of ethnicity, religion or ability to pay. It operates through two locally-registered charities to provide services in East Jerusalem, the West Bank and Gaza.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Re-Instate Role Description
Service: Re-Instate Early Intervention Service
Job Title: Early Intervention Manager
Hours and salary: 28 hours per week across 4 days (plus unpaid lunch)
Fixed Term Contract until 15th June 2029.
£29,000 - £31,000 (depending on experience)
Base: 43/44 Riverside Shopping Centre, Erith, DA8 1RG
Reports to: CEO
Purpose of Job
Are you looking for a role where you can make a difference? Can you offer creative solutions to problems? Could you help individuals meet their work and life goals?
Re-Instate’s Early Intervention Employment Service supports local people struggling with their mental health at the earliest possible stage through a range of employment related services. In addition, we are looking to deliver a range of training workshops to support clients of the service and local organisations.
The post holder will:
The post-holder will need project development experience and a working, knowledge of models of supported employment. They will be an effective networker, able to develop and sustain partnerships with a range of stakeholders.
Key Activities:
General terms of reference:
In carrying out the above duties the post holder will:
Person Specification
Essential criteria:
And the ability to:
Desirable criteria:
This post is subject to a DBS check at an enhanced level. Amendments: This description accurately reflects the present position; it may be amended and reviewed. Any change will be made following a proper period of consultation.
The client requests no contact from agencies or media sales.
Charity and Staff Management
Strategic Development
Promotion and Communications
Finance and Fundraising
Governance and Compliance
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Awel Aman Tawe is a pioneering community energy charity working to tackle the climate emergency while strengthening community resilience. Founded in 1998, we have developed two of the largest renewable energy co-operatives in Wales – Awel Co-op (wind) and Egni Co-op (solar and smart local energy systems).
We are entering an exciting and pivotal phase. Alongside our established renewable energy assets, we are developing new infrastructure, including a solar farm and battery storage project (one of the UK’s first “tribrid” systems). We are also advancing shared ownership wind and solar projects with commercial developers – these are multi-million pound projects and will be getting built over the next 2-10 years. We are also expanding our portfolio of community, education and enterprise activities. As of end 2025, AAT and group companies have a combined balance sheet of more than £19m and turnover of £4m
Our work spans multiple legal and operational structures, including a charity, community benefit societies (co-ops), trading activity and joint ventures. Hwb y Gors, our low-carbon arts and enterprise centre, is a key part of our growing earned income and community development.
We are a dynamic, values-driven organisation with a strong track record and ambitious plans for the future.
Why this role matters
With increasing scale, complexity and ambition, we need a Finance Director who can ensure our financial systems, planning, and governance remain robust, agile and aligned with our mission. This role offers a rare opportunity to work across a diverse and evolving financial landscape — combining charitable funding, co-operative structures, commercial income and major capital energy projects.
The Role
We are seeking an experienced, inquisitive and proactive Finance Director to provide strategic financial leadership across the organisation. As a key member of the senior leadership team, you will work closely with the CEO, Creative Director, Trustees and senior colleagues to shape organisational strategy, support decision-making and ensure financial sustainability. You will bring clarity and insight across multiple entities and income streams, and play a central role in navigating complexity, including financial planning for large-scale infrastructure and operating in a sector influenced by fluctuating energy markets. AAT is looking for someone who is committed and enthused to accelerate Wales towards net zero carbon and helping the community energy sector’s vital role in achieving this.
Key Responsibilities
Strategic leadership
Financial Planning and Reporting
Operational finance and governance
Complexity and risk management
Income generation and projects
Leadership and team development
Person Specification
Essential experience
Desirable Experience
Skills and abilities
Personal qualities
We are particularly looking for someone who is:
Why join Awel Aman Tawe?
Application process
Please submit a CV and covering letter outlining:
Subject line: Finance Director
Deadline for Applications: 3rd August 2026
Interviews:10th August 2026
If you would like to discuss this job opportunity, please contact Dan McCallum at Awel Aman Tawe, CEO/Prif Swyddog
Equal opportunities
Positions are open to all suitably qualified candidates regardless of age, disability, gender, marriage/civil partnership, pregnancy/maternity, race, religion or belief, sex, or sexual orientation.
This post is funded by Esmée Fairbairn Foundation
The client requests no contact from agencies or media sales.
Our client, Parkinson's UK, is looking for an enthusiastic and well organised public affairs professional, with a good knowledge of how policy change works in Westminster and Whitehall. You’ll support their work to raise the profile of Parkinson’s UK, increase awareness of Parkinson’s and build strong relationships with Parliamentarians and civil servants. Supporting the policy advisers, you’ll keep a close eye on developments in Parliament and support colleagues in the devolved nations in their Parliamentary work.
Role (What you'll do)
Candidate (What you'll bring)
How to apply
To be considered, please send a copy of your CV, together with a supporting statement (max 2 sides of A4) fully demonstrating how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description, via the Redirect button.
Please note that this is not an entry-level role. We can only consider candidates who clearly demonstrate experience working within a public affairs/political environment. For example, you might be working for an MP, or within a charity/NGO policy/influencing team or within a public affairs agency.
Due to timing, we are ideally looking for candidates with no longer than one month's notice.
Please note that you must already have the right to work in UK to apply for this role.
Closing: 12pm, Tuesday 28 July
Interviews: Wednesday 5 and Friday 7 August (online)
Start date: As soon as possible
We exist to make every day better, for everybody living with Parkinson’s. Right now.
Job title: IT and Digital Systems Officer
Department: External Relations
Responsible to: Head of External Relations
Location: London (UK) - Hybrid working
Salary: £32,500 gross per annum
Working pattern: Full-time, 38.5 hours per week
Duration of contract: Fixed term, 18 months (with potential to become permanent)
Start date: As soon as possible
We're building the future of our digital systems — and we need a curious, capable IT and Digital Systems Officer to help us do it.
Join our dynamic team as an IT and Digital Systems Officer. We are seeking an individual who is looking for a new role and enjoys a varied work environment. In this position, you will work as part of our IT-savvy External Relations team, providing support to UWC International across our IT and digital landscape, including Google Workspace. While experience with Google Workspace is preferred, we are open to candidates with an inquisitive mind who, with training, can learn new systems quickly.
This is an exciting time to join us, as we are undertaking a digital infrastructure project that includes developing a new application platform and CRM. Although you will not be managing these projects, there will be opportunities to get involved, allowing you to further develop your skills.
Currently, this is a fixed-term position related to the completion of the digital infrastructure project. However, there is potential for the role to become permanent and to grow once the new systems are fully implemented.
If this challenge appeals to you, we encourage you to apply.
About us
Changing the world takes passion and dedication
UWC is a global movement of 18 schools across four continents with a shared mission: to make education a force for peace and a sustainable future. Each year, we bring together young people from over 150 countries and diverse backgrounds to live and learn together in richly diverse, international settings – developing not only academic excellence, but cross-cultural understanding and a drive for social impact. UWC students don’t just prepare for exams, they prepare to lead change. Through real-world challenges, they build the skills, compassion and courage to make a difference.
Our students go on to become leaders in politics, NGOs, business, education and grassroots movements – people shaping a more just and sustainable world. Today, our global network includes more than 85,000 changemakers united by the values they lived at UWC.
About UWC International
UWC International is the operational arm of UWC, a UK-registered and Germany-registered charity at the heart of the global UWC movement. Based in London and Berlin, our team works closely with stakeholders across the UWC network and supports a global alumni community of over 85,000 changemakers.
Our work includes global fundraising, communications, promotion and support for the network of more than 150 UWC national committees. We also lead on global strategy and provide key services to UWC schools and colleges.
We are proud to reflect the diversity we champion. Our international team represents over 25 nationalities, bringing a wide range of perspectives and lived experiences. We are committed to anti-racism, diversity, equity and inclusion (ARDEI) across all aspects of our work – ensuring our organisational culture reflects the values we promote across the UWC movement.
What we offer
As part of a commitment to our employees, we offer the following:
UWC International London
Visa requirements
Anyone who applies to work at UWC International in London must have a work visa before starting employment, in compliance with the relevant immigration rules. Please provide confirmation of your eligibility to indefinitely work or reside in the UK in your application. If you are planning to be USA based, please make this known in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status.
Application Process
Do you want to be part of our team? To apply, please submit an up-to-date copy of your CV along with a cover letter in English (each a maximum of 2 pages).
Your cover letter must:
Please note that CVs received without a cover letter, including the information requested above will not be considered.
Deadline for application: 10:00 AM UK time, Monday 10 August 2026
Interview and/or assessment dates:
Safeguarding Statement
The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process. Referees will not be contacted without your consent.
Diversity Statement
UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission ‘to unite people, nations and cultures for peace and a sustainable future’.
At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible.
We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background.
We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.
The client requests no contact from agencies or media sales.
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Refuge Caseworker at Solace Women's Aid.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
The Lambeth Refuge Service provides skilled, specialist support for women and children across our refuges, enabling them to address both their practical and emotional needs during this difficult time of transition. Support is also provided to ensure women and children are safe and their core needs are met in relation to finances and welfare benefits, housing, especially move-on accommodation, legal matters, immigration issues, health, education, training and employment.
About the Role
As Refuge Caseworker, you will help create a safe, welcoming environment for women and families escaping abuse. You’ll handle phone enquiries, prepare rooms for new arrivals, support with deliveries, and help maintain clean, safe communal areas.
You’ll introduce new residents to Solace services, explain key policies, and ensure they are aware of internal and external support options. Working alongside each resident, you will develop support plans, assist with benefits and housing applications, accompany them to appointments when needed.
Days in the refuge can be unpredictable, and the role requires some lone working, as such we need staff who feel comfortable working alone as well as part of a team.
About You
The ideal candidate will be compassionate, practical, and resilient, with a genuine commitment to supporting survivors of domestic abuse. You’re confident working in a busy, varied environment and can balance hands‑on tasks with administrative responsibilities.
You communicate clearly, build trusting relationships, and work well with service users, colleagues, and external agencies. As an organised professional, you are also reliable, and able to maintain accurate records and follow safeguarding, health and safety, and organisational procedures. You’ll provide non-judgmental, confidential, and psychologically informed support to survivors of domestic and sexual abuse.
Additional Information
The postholder will be based at our Lambeth refuge (across two locations), providing on-site support to survivors. Given the nature of this role and our refuge services, we are unable to offer hybrid working for this position.
The salary for this post is £17,631 - £18,402 (pro-rata of £29,385 - £30,671 Unqualified)) or £17,953 - £19,573 (pro-rata of £29,923 - £32,623 (Qualified)).
This post is a fixed term contract to 31st March 2027.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.
We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits.
Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Purpose:
The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed.
Helpline Advisors will support service users via multiple channels—phone, email, SMS, WhatsApp, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident.
Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality.
Role Responsibilities:
Answer incoming calls from victims of hate crime with empathy and professionalism.
Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports.
Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach.
Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals.
Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action.
Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff.
Maintain strict confidentiality in accordance with data protection and safeguarding policies.
Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach)
Participate in supervision, debriefs, team meetings, and reflective practice sessions.
Participate in training and professional development to stay informed of relevant legislation, policies, and best practices.
Contribute to service evaluation and team-wide improvements.
Deliver informative presentations on reporting processes and service pathways to different audiences, ensuring information is clear, accessible, and appropriate to the audience.
Support stakeholder engagement with police, local councils, and relevant partner agencies to strengthen reporting pathways, referral processes, and community confidence.
Deliver helpline services during evenings and weekends as a required part of the rota, ensuring appropriate coverage for service users outside standard office hours.
Carry out general office administration tasks, attend relevant internal and external meetings, and support day-to-day service coordination as required.
Undertake online monitoring and related reporting activity during quieter periods or downtime on the helpline, in line with organisational procedures and priorities.
Work as part of a small, supportive team.
Person Specification:
Experience in helpline, support work, or similar client-facing roles.
Understanding of hate crime and its impacts, particularly on Muslim communities.
Excellent listening, communication, and note-taking skills.
Ability to manage emotional content and maintain professional boundaries.
Strong understanding and knowledge of anti-Muslim hatred and Islamophobia.
Excellent understanding of British Muslim communities, their diversity, and everyday practices.
Ability to work independently and manage time effectively in a remote/hybrid setting.
Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset.
Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary.
Commitment to the values of equality, diversity, and inclusion.
Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
Enhanced DBS check required (to be obtained on your behalf if your application is successful).
Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.
Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by mid August. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.