Volunteer support manager jobs

The Brompton Fountain supports children's heart and lung care at Guys and St Thomas’ NHS Foundation Trust encompassing Royal Brompton, Harefield, St Thomas’, Evelina London Children’s Hospital and their partner hospitals.
Based at Royal Brompton Hospital, we work with teams across all sites to ensure patients and their families receive specialised support and resources (whilst in hospital and at home), regardless of where the child is treated within the Trust
network.

The Family Support Officer plays a vital role in delivering compassionate, practical and emotional support to children, young people and families receiving care under the Guy’s and St Thomas’ NHS Foundation Trust. Working closely with the Hospital Services Manager, the post-holder will help deliver high-quality charitable services, events and projects.

Key objectives of the job 

• Work closely with the Hospital Services Manager to deliver core charity support, including but not limited to researching and distributing essential items, seasonal gifts and treats.

• Assist with the planning, preparation and delivery of events for children and families, varying in scale from one-to-one activities to large events.

• Obtaining and filing photo consent forms for any photography for promotional use.

• Assist with the delivery and development of services specifically for bereaved families, including annual events and support projects. 

• Assist with the upkeep of parent communal areas, including stock levels and general maintenance.

• Order products as directed by Hospital Services Manager

• Accurately recording charitable output, to be used for reporting purposes.

• Arranging travel and accommodation for families as part of our support services.

• Contribute ideas to improve services and identify unmet needs among families.

Communication and representation

• Communication with parents and families during face to face, telephone, email and social media interactions.

• Act in accordance with safeguarding procedures, escalating concerns about the welfare of children or vulnerable adults to the Hospital Services Manager (or charity CEO as required)

• Assist with the creation of regular charity newsletters through copywriting.

• Act as an ambassador for the charity when attending events and activities. 

Additional duties 

• Ensure that up to date written records and activity data are maintained in  accordance with professional and charity standards. 

• Comply with Charity and Trust policies including, but not limited to, current child protection policy and guidance, confidentiality, and health and safety.

• Respect the individuality, values, cultural and religious diversity of patients and their families, and contribute to the provision of a service sensitive to these needs.

• Be vigilant and aware of all stock, merchandise and resources owned by the charity.

• Adhere to policies and guidelines regarding money handling, as set by the CEO (including the use of bank cards/petty cash). 

• Any other duties as may be required by the Hospital Services Manager and CEO within the competencies and scope of the post. 

• Participate in safeguarding training and mandatory Trust/charity training.

• Complete merchandise sales from charity office as and when necessary.

Person specification 

Essential 

• Experience of working or volunteering with children, young people and families.

• Proven ability to deliver high-quality support in a service-driven environment.

• Demonstrates empathy and compassion, with the ability to discuss complex topics such as health issues, additional needs, and bereavement with sensitivity.

• Ability to work effectively with hospital teams and willingness to support colleagues and contribute to a positive team culture.

• Calm under pressure.

• Strong organisational skills. 

• Experience handling sensitive information appropriately.

• Personal drive, energy, integrity, adaptability and responsibility. 

• Good IT skills, including competence in Microsoft Office products. 

• Excellent personal and communication skills, including written and spoken English. 

• Reliable and punctual

• High level of attention to detail.

• Excellent references will be required.

• Enhanced DBS check will be required.

Desirable 

• Experience of working directly with children/families who have additional health needs. 

• Experience of working or volunteering within a hospital. 

• Experience of working within an office/admin setting. 

• Knowledge of the NHS environment.

• Previous charity or third-sector experience.

Are you a volunteering or alumni relations professional looking for your next challenge? Do you have a passion for engaging volunteers and for bringing people together? Are you looking to develop your career at a prestigious organisation?

We are looking for an International Engagement Manager to join our team to refine and expand a bold and innovative alumni volunteering programme to support both the priorities of the University and the Development and Alumni Relations Office (DARO). The post holder will deliver volunteer and engagement opportunities in key markets including China, India, Hong Kong, USA, Dubai, and many others, and will join nine other volunteering professionals as part of the wider team. The role will be responsible for developing a range of volunteering opportunities for international alumni, which support Birmingham 2030 targets around graduate employability, student recruitment, student experience, research and influence. You will be responsible for growing the number of international alumni volunteers and reporting on the impact of your work internally. 

A key component of this role will be developing relationships with colleagues across the University to include alumni engagement and volunteering across the University’s international strategic themes. The International Engagement Manager role will be a point of contact for international matters into the Development and Alumni Relations Department amongst other University departments, including International Student Recruitment, Birmingham Global and Careers Network. As the lead on international engagement activity for the department, you will be expected to travel overseas for events and alumni activity in key strategic regions.

You will be provided with a robust induction and an ongoing training program that will include support from the University as well as expert external providers.

The University has global reach, including several partnerships with other leading universities around the world, and is grounded in our local community, having opened the first fully comprehensive University secondary school in the country in 2015. We are an ambitious and successful research-intensive University (one of the top 100 research-led universities globally) and have produced 10 Nobel Prize winners, including three who received their awards in 2016. Academics here are exploring the impact of climate change, helping to address global health epidemics, and changing our understanding of Shakespeare. Our students come from nearly 150 countries and our flagship outreach programmes mean that almost 25% of our student population come from underrepresented backgrounds: one of the highest proportions in the UK. 

DARO exists to support this academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities. The Office, which is comprised of five teams, is focused on fundraising and volunteering from alumni, organisations and individuals who are passionate about changing lives, through funding various research projects, supporting student bursaries, mentoring students, and providing internships, as well as providing a versatile programme of engagement opportunities for our global alumni community.

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone

Research Grants Officer
Contract type: Fixed Term Contract (24 months)
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid between home and our London office (expected to be in the office at least quarterly). Additional travel required to events, conferences and workshops in London and nationally (approximately once per month).
Salary range: £37,000 - £41,000

Are you experienced in research administration or grant management? Do you bring strong organisational and analytical skills? We’re recruiting a Research Grants Officer to support Macmillan’s growing research funding programme.

We are establishing a new Research Institute to deliver world-leading, actionable research. The Institute will build Macmillan’s position as a national leader in applied cancer research, focusing on unmet needs, service improvement, inequalities, patient experience, and the wider non-clinical impact of cancer. This is an exciting opportunity to join us at a pivotal moment and help build a research programme with real‑world impact.

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.

About the role

As a Research Grants Officer, you will play a key role in ensuring the smooth operation of the research funding cycle, from application and peer review through to award management and post‑award administration. You’ll work closely with the Research Grants Manager, internal teams, external experts, and funded researchers to maintain high standards of governance, transparency, and impact across all our research funding activities.

Key responsibilities:

• Support the development, implementation, and management of Macmillan’s research grants programme.
• Create, update, and publish key documentation for each funding round.
• Coordinate expert review panels, including scheduling, logistics, and budget oversight.
• Provide secretariat support for funding panels, including preparing papers, taking minutes, and compiling applicant feedback.
• Manage post‑award processes such as grant agreements, financial tracking, and change requests.
• Monitor reporting compliance and work with Finance to ensure accurate expenditure records.
• Act as the primary point of contact for funded academics, supporting timely reporting and dissemination of research outputs.
• Work with the Communications team to promote research findings and their impact.
• Support internal and external events to strengthen the research community.
• Represent Macmillan at academic conferences and sector events.

About you

The successful candidate will bring:

• Experience in research administration or grant management within an academic, charity, or funding organisation.
• Strong organisational and project management skills, with the ability to manage multiple tasks and deadlines.
• Strong analytical and reporting skills, with experience interpreting data and maintaining accurate records to support effective monitoring of funded projects.
• Experience of providing secretariat support for committees or panels
• Excellent communication skills, attention to detail, and confidence working with a range of stakeholders.
• An understanding of research funding processes and a willingness to learn and develop within a growing research function.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment process

Application deadline: 23:59 on Monday 16th March
Interview dates: Online interviews will be held on Monday 30th March

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So that we can support you to be at your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

About the role:

Ready to lead services that help people truly move forward — not just move on?

As Service Manager for our Lambeth PRS and Refugee Resettlement services (maternity cover), you’ll step into a visible, high-impact leadership role overseeing two established teams supporting families resettled in Lambeth through government refugee schemes and people transitioning from rough sleeping into private rented or social housing.

Day to day, you’ll be leading and developing a team of eight Support Workers, setting the standard for high-quality, trauma-informed and strengths-based support. You’ll hold oversight of complex casework, safeguarding and risk, maintain strong relationships with Lambeth commissioners and pathway partners, and ensure performance and reporting are on track.

You’ll balance operational grip with strategic oversight — using data to spot trends, driving continuous improvement, and ensuring clients are not only sustaining their tenancies but building confidence, connection and independence in their communities.

This is a fast-paced, partnership-rich role where your leadership will directly shape outcomes for families navigating life in a new country and individuals rebuilding after homelessness. If you’re someone who thrives on responsibility, backs your team to deliver their best work and keeps people’s aspirations at the centre of everything, this is your opportunity to step in and make a lasting difference.

About you:

• You’re a confident and compassionate leader who knows that strong management creates the conditions for change.
• Has experience leading frontline teams and knows how to motivate, challenge and develop others to deliver high standards
• Understands rough sleeping and the realities facing refugees and asylum seekers rebuilding their lives in the UK
• Is confident managing risk and safeguarding, and can support staff to work calmly and proportionately in complex situations
• Can build trusted relationships with local authorities and partners while holding performance and accountability
• Is motivated by helping people sustain their homes and build independent, connected lives — not just meet targets

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 15th March at midnight

Interview date: Tuesday 24th and Wednesday 25th March at SHP Head Office in Kings Cross

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Jangala is seeking an ambitious and strategic Fundraising Manager to sustain and grow our income from trusts, foundations and corporate partners. This is a hands-on role for an experienced fundraiser who enjoys translating complex work into compelling funding propositions and building strong relationships with supporters. Reporting to the Head of Fundraising, you will lead on our trusts and foundations pipeline, manage key corporate partners, write high-quality funding applications and support the development of our stewardship and wider fundraising strategies.

This is initially a 6 month contract, with the aim of becoming permanent subject to funding. As Jangala is a growing organisation, you will also help shape fundraising tools/processes and there is potential for this role to evolve according to your skills, interests and development goals over time.

About Jangala

Jangala is a technology charity working to bridge the digital divide by providing essential internet access globally, with the goal of connecting 4 million people by 2030. Since 2015, we have directly connected over 140,000 people across 38 countries through innovative connectivity solutions and partnerships with more than 300 organisations, including UN agencies, government bodies and grassroots charities.

Our products, including Big Box and Get Box, deliver reliable Wi-Fi in challenging environments, from refugee camps to community hubs and digitally excluded households across the UK. Our annual income is currently around £1m, including five and six figure trust and foundation grants, six figure corporate partnerships and government funding.

Details of the role

Key responsibilities will include:

Trusts & Foundations

• Leading a pipeline of UK and global trusts and foundations and other grantmakers, including researching and cultivating new opportunities, developing proposals, coordinating internal inputs and submitting high-quality bids

• Managing relationships with our current funders, with a focus on stewardship, reporting and renewals, ensuring accurate, timely and engaging updates on progress and impact

• Working with Head of Fundraising to review our current pipeline, refine our trusts and foundations strategy and identify our approach for priority opportunities, including National Lottery

• Developing and implementing a clear stewardship strategy for trusts and foundation funders

Corporate Partnerships

• Account managing key corporate partners to maintain strong relationships and identify opportunities to deepen engagement over time

• Leading on partnership planning, relationship management, partnership storytelling, impact reporting and, where relevant, corporate volunteering activities

Fundraising Strategy & Support

• Working with programme and technology teams to develop a strong understanding of Jangala’s work and translate this into compelling fundraising narratives

• Supporting the Head of Fundraising with pipeline management, forecasting and fundraising planning

• Maintaining accurate records in Jangala’s CRM and funder tracking systems

• Contributing to the development of fundraising materials, case studies and impact content

• Representing Jangala at external meetings or events to raise our profile and expand our network

• Inputting into Jangala’s evolving fundraising strategy and income diversification

• Keeping aware of trends and innovations in the wider fundraising sector, identifying new opportunities and approaches for us to explore

• As our fundraising portfolio evolves, potential to  take on more varied responsibilities, such as gaming fundraising or corporate new business, or lead a single income stream

The person we're looking for

We are looking for an experienced fundraiser who is confident writing funding applications and managing relationships, and who is motivated by Jangala’s mission and values. You do not need to meet every criterion below to apply. If you are excited by the role and believe you could add value to our team, we would love to hear from you.

Core Requirements:

• A strong track record in trusts and foundations fundraising, including prospect research, bid writing, stewardship and reporting

• Experience strategically growing funder relationships over time and identifying new income opportunities

• Excellent written communication and storytelling skills, with the ability to produce clear, persuasive and well-structured funding applications and reports

• Ability to understand complex programmes or technical work and translate it into compelling funding proposals

• Strong organisational skills, with the ability to manage multiple deadlines and priorities

• Confidence working collaboratively with colleagues across different teams and representing the organisation externally

• Knowledge of grantmaking trends, with a proactive and reflective approach to improving fundraising practice

• Commitment to Jangala’s mission and values

Desirable Requirements:

• Experience managing corporate partners

• Understanding of digital exclusion in the UK or globally and/or experience of working with digital inclusion or tech for good organisations

• Experience writing impactful partnership/fundraising communications for channels such as LinkedIn, social media, internal comms or blogs

• Experience of or interest in gaming fundraising

Important details

Jangala’s office is based in London and operates a remote-first working policy. Travel to our London office will be required for mind-mapping and collaborative work at least once a week.

We are committed to creating an environment that attracts, motivates, and supports the best people from all backgrounds. This includes:

• Flexible working (general arrangement is one day in the office per week)

• 29 days of paid leave a year, on top of paid bank holidays (in a normal year that’s 37)

• Quarterly bonus assessed on a whole team level

• 5% employer pension contribution

• Gender inclusive office facilities

• Free gym and climbing membership

• Potential shadow share options in future commercialisation

• Enhanced parental leave

• A real focus on learning and development with each person having an L&D budget

• Yearly opportunities to volunteer and gain on-the-ground experience of the impact Jangala is having in communities and disaster areas

• Team days out

• A hiring process that emphasises experience, talent and motivation, rather than academic qualifications or CV specifics

We welcome applications from people of all gender identities, ages, sexual orientations, nationalities, religious beliefs or none. We particularly encourage applications from groups traditionally underrepresented in the technology and charity industries.

The salary range for this role is £35,000-£40,000 per annum, with consideration for part-time arrangements.

Reports to: Assistant Director of Finance & Operations

Line Manages: Delivery Operations Manager

Salary: £52,692

Location: Central London, Hybrid

Contract: 2-year fixed term

Closing date for applications: 12pm, Tuesday 17th March 2026

Interview dates: Week commencing 30th March 2026

About the Youth Endowment Fund

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.

In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people becoming involved in violence. We do this by funding great initiatives, finding what works and working for change - scaling and spreading the practices that make a difference.

One of the most important things we do is ensure that our funding and commissioning processes run smoothly and deliver maximum impact. We manage significant grants and complex commissioning arrangements that support projects designed to make a lasting difference. To do this well, we need robust systems, clear governance and strong relationships with partners. This role is critical to making that happen. As our Senior Grants & Commissioning Manager, you’ll lead on optimising our grant management system Salesforce, oversee risk and compliance and drive improvements in commissioning and procurement across the organisation. You’ll be the go-to person for contracts, grant agreements, policy guidance and Salesforce, ensuring data integrity and enabling confident decision-making. By keeping everything organised and efficient, you will be helping us achieve our strategic goals and deliver on our mission.

Key Responsibilities

Your role would be to ensure our funding and commissioning processes run efficiently, compliantly and strategically. You’ll lead improvements in systems, governance and risk management, act as the organisation’s Salesforce and grant management expert, and provide strong leadership to the team which will enable confident decisions and maximising impact. A detailed list of your key responsibilities on how you’ll do this is given below:

• Grant management and system optimisation:
• Manage the organisation’s grant management system (Salesforce), ensuring functionality, accuracy and integrity of data.
• Configure and update forms, fields and workflows to support new applications and evolving business needs.
• Develop and deliver custom reports and dashboard for internal teams to enable effective monitoring and decision-making.
• Act as the primary liaison for system enhancements, ensuring continuous improvement, and day-to-day troubleshooting.
• Commissioning and procurement:
• Support the Assistant Director of Finance and Operations in delivering improvements to commissioning and procurement processes across the Programmes, Evaluation, Change and Evidence directorates.
• Ensure commissioning activities align with organisational priorities and compliance requirements.
• When required, provide support and additional resource to the Delivery Operations Manager on the execution of agreements for all teams.
• Risk management and compliance:
• Lead on negotiating terms and conditions with grantees, evaluators and researchers, escalating complex issues where necessary.
• Conduct due diligence for funded projects, ensuring compliance with organisational standards and risk mitigation.
• Maintain and control master versions of all templates, including Grant Agreements and Variations, ensuring accuracy and consistency.
• Governance and policy development:
• Develop, maintain and disseminate non-HR policies and guidance documents related to commissioning and procurement.
• Ensure governance frameworks are robust, up-to-date and embedded across the organisation.
• Training and capacity building:
• Design and deliver training sessions to build staff competency in policies, guidance and system procedures.
• Act as the organisational expert on Salesforce and grant management processes, providing ongoing support and advice.
• Leadership and team management:
• Provide direct line management, mentorship and professional development for the Delivery Operations Manager. When required during periods of peak activity, provide support and resource for their responsibilities.
• Ensure effective delegation, clear escalation routes and a culture of high team performance

Please visit our website for the full 'About You' information.

While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

Hybrid Working Details

The office is based in Central London. Those living in and around the 32 London Boroughs are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.

As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.

To Apply

To apply, please send a CV, your answers to the two questions below and complete the monitoring form by clicking on "Apply for this" button by 12pm on Tuesday 17th March 2026.

When applying for this role, please ensure that your cover letter can answer, within a maximum of 400 words per answer, the following questions below:

1. Please provide an example of a complex operational process you’ve developed from scratch and implemented independently. What did you do, what impact did it have, and what did you learn?

2. Please describe your experience working with CRM or database systems and provide an example of when you’ve implemented a change to how that system is designed.

You’ll be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.

Interviews will take place in the week commencing 30th March 2026, we foresee this being a one stage process.

Benefits Include

• £1,000 professional development budget annually

• 28 days holiday plus Bank Holidays

• Four half days for volunteering activities

• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year

• Death in service - 4 times annual salary

• Flexible hours. Core office hours 10am – 4pm

• Financial support including travel and hardship loans

• Employer contributed pension of 5%

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

Location: Havant

Salary: £36,547 - £39,372

Hours per week: 37

Contract Type: Full Time/Permanent 

Reference Number: STOPDA847

Main Purpose and Scope of the Job:

Prepare compelling responses to grant applications, support the Business Development Director and wider leadership team with responses to complex tenders and high-value funding applications.

Ensure all policies, procedures and practice are reviewed in line with designated timescales and meet the quality assurance requirements of the national outcomes framework and service standards for VAWG, SafeLives, Women’s Aid NQS, RESPECT accreditation principles and any additional frameworks agreed by the CEO.

Lead, monitor and evaluate projects as designated by the Business Development Director e.g. project management of website redevelopment, collaborating with external contractors and our IT Manager to convey our organisational vision.

Support operational activities which inform whole-organisation improvement e.g. gather and analyse staff survey feedback data, possess a natural curiosity for data analysis and identification of trends which draw meaningful conclusions from qualitative and quantitative data.

Manage (and delegate where appropriate) and quality assure all subject access requests, complaints and data queries in line with Data Protection and GDPR legislation, working with, and supported by the Business Development Director (DPO) on complex cases.

What We Offer:

Time off and Flexibility:

- 25 days’ annual leave plus bank holidays (Increasing with service)

- Birthday day off

- Child’s first day of school off

- Option to purchase up to 10 additional days’ leave per year

- Flexible and hybrid working

- Protected time of up to one hour each month

Family-Friendly Benefits:

- Enhanced Maternity, Paternity, Shared Parental and Adoption leave

- IVF Leave

Health and Wellbeing:

- Westfield Health Healthcare Cashback Plan (after probation)

- Westfield Health Personal Health Insurance (after 2 years’ service)

- Employee Assistance Programme

- Eye care vouchers

- Cycle to Work Scheme

About Stop Domestic Abuse:

Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’

We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.

Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.

Our Values:

Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.

VOLUNTEER COORDINATOR

 OASIS HUB BLAKENHALE

 PART TIME: 15 hours per week

FIXED-TERM CONTRACT: 18 months

SALARY: £10,533 for 0.3 FTE and £28,088 for 1FTE

We’re looking for an organised, people‑focused Volunteer Coordinator to recruit, support and coordinate volunteers across our community projects.

At Oasis Community Hub Blakenhale we provide a range of community activities including stay and play, food club, warm welcome space and adult education, community events and school holiday activities. Together, we aim to Creating places of belonging where we can connect with each other. Creating opportunities to volunteer and be change makers. Create a community we are proud of. Volunteers are at the heart of this work and the role of the volunteer co-ordinator will be a key part of this community.

Key Responsibilities

• Recruit, induct and match volunteers.
• Promote volunteering through events and local outreach.
• Provide ongoing support, supervision and admin for volunteers.
• Coordinate volunteers across hub activities.
• Support corporate/skills‑based volunteering and training sessions.

About You

• Experience supporting volunteers or working in a community setting.
• Strong communication and organisational skills.
• Knowledge of safeguarding and confidentiality.
• Confident with Word and Excel.
• Relevant qualification or equivalent experience.

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

What we offer

• Flexible working practices which encourage innovation and fresh ideas.
• A supportive network and friendly team in a motivating working environment.
• A non-contributory defined benefit pension scheme with 7% employer contributions.
• 25 days holiday per year (plus Bank Holidays), rising to 30 days after 2 years of service.
• Employee wellbeing schemes such as Cycle to Work and an employee funded health cash plan.

 Application process

For full details please go the Oasis UK charity website.

Closing date for completed applications is 9am Friday 20th March. Interviews will take place at Oasis Blakenhale on Wednesday 25th March.

Please send us your CV and cover letter.

To arrange a visit or an informal conversation about the role, please contact Oasis UK Charity Jobs website.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

This is an exciting opportunity to help grow our retail operation and support animal welfare across Derbyshire. RSPCA Derby is looking for an experienced and motivated manager to lead, develop and shape the future of our charity retail operation.

As Retail Development Manager, you will:

• Lead and develop a network of charity shops and retail teams
• Drive income growth across physical shops, online sales and gift aid
• Ensure high standards of customer service, compliance and financial control
• Manage retail performance, budgets and reporting
• Identify and develop new retail opportunities to support our strategic ambitions
• Play a key role in supporting animal welfare through sustainable income generation.

We’re looking for someone who:

• Has significant experience in retail management, ideally across multiple sites
• Is a strong, inclusive leader with experience managing and developing staff and volunteers
• Has a proven track record of meeting financial and commercial targets
• Is organised, resilient and comfortable managing competing priorities
• Shares our commitment to animal welfare and our values
• Is confident working with data, budgets and performance reporting
• Experience in charity retail is desirable but not essential — we welcome applicants with strong commercial retail experience who want to make a difference.

Why Join Us?

• Make a real impact supporting local animal welfare
• Lead a values-driven retail operation with room to innovate and grow
• Work with committed staff, volunteers and supporters
• Be part of a respected local charity making a difference every day

This is a unique opportunity to support residents across Bexley to feel more connected, confident and empowered.

BVSC is looking for a Health and Wellbeing Volunteer Officer to work across two key programmes: Bexley Buddies and Digital Champions.

Through Bexley Buddies, you will support volunteer-led initiatives within GP practices that address non-medical needs, reduce social isolation and strengthen community wellbeing.

Through Digital Champions, you will recruit, train and support volunteers who help residents build digital confidence — particularly in using online health services and apps.

You will work closely with volunteers, GP surgeries, community organisations and residents to coordinate activities, build partnerships and ensure support is inclusive and impactful.

Key areas of work include:

Engaging: Working with residents, GP practices and partners to identify local health and digital support needs.

Developing: Recruiting, training and supporting volunteers to deliver safe and meaningful activities.

Coordinating: Organising borough-wide volunteer activity, peer support and training sessions.

Strengthening: Building partnerships that reduce health inequalities and improve digital access.

We are looking for someone organised, approachable and committed to equality and inclusion, with experience of supporting volunteers or delivering community-based programmes.

Don’t meet every single requirement?

At BVSC we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway.

You may be just the right candidate.

About the role

The Customer Services Manager will lead in driving change from a reactive helpdesk approach to a proactive insight led model, identifying how we can use technology and process change to deliver a seamless customer experience.

This hugely important role is the gateway to our customer offering, ensuring a best-in-class focus for service delivery.

Key responsibilities

• Lead on customer journey transformation through quality of service delivery and clearer routes to services and partnership offerings
• Systems leadership to optimise workflows, leverage CRM effectiveness (ideally Dynamics365) to forecast demand, reduce waste and drive value creation.
• Manage high volume, complex multi enquiry environment to resolution and escalation management.
• Data -focused approach to issue resolution, customer satisfaction and operational efficiency within a high performance culture.

This is a strategic leadership opportunity for someone who thrives on systems thinking, innovation and measurable impact. You’ll shape the future of NCVO’s customer journey, harness technology to deliver smarter services, and play a central role in driving growth, insight and organisational excellence.

Your background

• A track record in delivering high-touch Customer Service excellence in a membership environment.
• A strategic thinker that is operationally hands on looking to lead from the front.
• A data first approach to review performance and constantly strive for performance (exp with Dynamics365 would be great but not essential).
• Strong communicator with a natural coaching style and a background in managing change.
• Customer first mindset; how can we make their journey as fluent, simplistic and rewarding as possible.

This is an exciting time to join NCVO, with investment and opportunity across the organisation. We are evolving our services to ensure they meet the challenges facing the sector, creating real opportunities to make a positive impact on society.

About the Team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Are you passionate about supporting people affected by cancer? Do you believe everyone deserves equitable access to compassionate, personalised support—regardless of their background or circumstances? If so, this could be the perfect role for you. 

 We are looking for a compassionate, motivated person to join our Beyond Diagnosis Service across Nottingham and Nottinghamshire. 

In this role, you will: 

• Support people affected by cancer through personalised care planning 

• Connect individuals to voluntary and community sector support 

• Build strong relationships with partners and clinical teams 

• Support and supervise volunteers 

• Help develop local referral pathways and increase the service’s reach 

• Maintain accurate data and contribute to monitoring and evaluation 

We’re looking for someone who is empathetic, organised, community focused and committed to reducing health inequalities. 

If you’re passionate about improving people’s lives and want to work in a supportive, values-driven organisation, we’d love to hear from you. 

About the role

The Marketing Manager will drive high-impact, revenue-focused marketing that grows awareness, engagement and income across our commercial services, membership and campaigns.

This role will lead performance across paid, owned and earned channels, using data and insight to optimise results, increase leads and strengthen retention.

Working collaboratively with internal and external partners, you’ll deliver strategic, user-centred campaigns that maximise budgets, uphold brand standards and achieve measurable growth.

Key responsibilities

• Designing and implementing a revenue-focused marketing plan
• Creating measurable campaigns and outcomes
• Imbedding best practice and upholding the brand, creative and tone of voice
• Line management – supporting and coaching a small team.

This is a leadership opportunity for a commercially minded marketer who thrives on performance, collaboration and measurable growth. You’ll shape strategy, empower a talented team and play a pivotal role in driving sustainable income and engagement for NCVO.

Your background

• Proven experience delivering revenue-focused, performance-driven marketing campaigns that generate measurable growth.
• Strong expertise across paid, owned and earned channels, using data and insight to optimise results.
• Demonstrated ability to design and implement strategic marketing plans aligned to commercial objectives and brand standards.
• Experience leading and developing a small team, while managing budgets and collaborating effectively with stakeholders.
• Experience upholding and developing brand standards, creative quality and tone of voice.
• Strong stakeholder management skills, with experience collaborating across internal teams and external partners.

This is a great opportunity at NCVO at an exciting time, with the opportunity to shape strategy, drive sustainable income and lead high-impact campaigns that make a real difference.

About the team

The Marketing and Content team has evolved to include digital content, drives brand visibility, strategic messaging, and audience engagement. Through creative storytelling, innovative campaigns and cross-channel marketing, we deliver impactful campaigns that support engagement and income generation.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.

Are you passionate about supporting people at a critical point in their lives? Do you believe everyone deserves to feel safe, respected, and supported?

We are looking for three Hostel Support Workers to join our team at a 14-bed, 24-hour hostel, where you will play a vital role in creating a calm, welcoming, and well-managed environment for residents experiencing homelessness.

Working day and evening shifts, you will provide practical, emotional, and safeguarding support to vulnerable adults, ensuring their welfare, dignity, and protection at all times. You will remain alert to risk, respond confidently to incidents or concerns, and follow clear safeguarding and risk-management procedures to keep residents and colleagues safe.

You will hold a small caseload of residents, offering person-centred, trauma-informed key-work support that helps individuals build independence, stability, and wellbeing. This will include encouraging engagement with support services, promoting positive routines, and helping residents work towards longer-term housing and life goals.

Working closely with colleagues across the service, you will:

• Maintain accurate records and case notes

• Communicate clearly with the wider team

• Deliver effective handover between shifts to ensure continuity of care and support

Above all, you will help foster an environment where residents feel safe, listened to, and encouraged, supporting them to move forward at their own pace.

This role is ideal for someone who is compassionate, resilient, and committed to making a meaningful difference—whether you bring previous hostel experience or are looking to grow your career in homelessness and supported housing services.