Mental health volunteer volunteer roles in london

We are looking for volunteers who can spend time with our clients  in and around Central London.  Meetings are  regular over a period of 6 months; weekly or fortnightly.  Many volunteers stay involved for much longer but only because they enjoy what they do! 

Befriending is a simple way to make a positive difference to someone who is lonely or socially isolated and your gift of time, will give them, and you, something to look forward to. As one of our volunteers once told us, “this is an easy, very meaningful way to help someone and is immensely rewarding and fun!”  

Your meetings could be in the local community, having chats in a coffee shop, visiting places of interest, or in our client’s home; all activities are risk assessed so what you do together will depend on the results of this, and / orour clients abilities and interests. Most of our clients are older 1st and 2nd generation Scots living in London who simply want to do the activities that most of us take for granted but have no-one to do them with.

ScotsCare works across London and beyond so we're looking for volunteers who live in the area or can travel to the following areas; Lambeth, Islington, Camden, central London and Broxbourne EN10. We may have clients in more locations so please contact us to learn more if you want to be involved in this rewarding and impactful activity. 

We provide training before you start, ongoing support once you are matched, out of pocket expenses, references, social events and newsletters to keep you informed.

This could be the ideal opportunity to gain practical experience of working with adults in a health and social care setting, or for anyone who enjoys meeting new people and making their lives a little brighter. 

Please note, this is an unpaid voluntary role and applicants must be living in or around the London area. 

Please contact us for more information, and a very warm welcome!

Skills & Characteristics Required for Befriending are:

• English spoken, good communication skills for listening and talking 
• Friendly, warm, non-judgemental 
• Honesty, reliable and committment to helping others
• Empathy and patience
• An ability to follow policies and procedures

We will process a DBS check for all successful applicants and request two references.

Volunteer General Manager - Mindset Charity

Are you a visionary leader with a passion for mental well-being and a desire to make a tangible impact? Mindset Charity is seeking a dedicated and experienced Volunteer General Manager to lead our exciting new start-up and help us empower men across the UK.

About Mindset Charity:

Mindset is a brand new UK charity committed to creating a supportive, non-judgmental environment where men can talk openly, learn vital life skills, and build the resilience needed to thrive. We believe that true strength lies not in silence, but in connection, personal growth, and the courage to seek and offer support. Our unique approach focuses on proactive mental well-being and holistic self-improvement, offering practical workshops, peer support groups, and a vibrant community.

Our Vision:

A society where every man feels empowered to openly address his mental health, pursue personal growth, and live a life of purpose and fulfillment.

The Opportunity:

This is an exceptional opportunity for a dynamic individual to take the helm of a new charity, shaping its strategic direction, operations, and growth from the ground up. As our Volunteer General Manager, you will be instrumental in bringing Mindset's vision to life, building a strong foundation, and reaching men who need our support.

Key Responsibilities:

• Strategic Leadership: Develop and implement the charity's strategic plan, ensuring alignment with our mission and vision.

• Operational Management: Oversee the day-to-day operations, including programme delivery, volunteer management, and resource allocation.

• Fundraising & Development: Drive fundraising initiatives, seek out grant opportunities, and build relationships with donors and partners.

• Financial Oversight: Manage the charity's budget, ensuring financial sustainability and accountability.

• Governance & Compliance: Ensure the charity operates in full compliance with all regulatory requirements and best practices.

• Team Building & Management: Recruit, motivate, and manage a team of dedicated volunteers, fostering a positive and collaborative environment.

• Stakeholder Engagement: Build and maintain strong relationships with beneficiaries, volunteers, partners, and the wider community.

• Advocacy & Awareness: Represent Mindset Charity externally, raising awareness of men's mental health and our unique approach.

Who We Are Looking For:

• Proven Leadership Experience: Demonstrated experience in a senior management or leadership role, ideally within the charity or non-profit sector (though commercial experience with a strong transferable skillset will be considered).

• Strategic Thinker: Ability to develop and execute strategic plans, with a clear vision for growth and impact.

• Operational Excellence: Strong organisational skills with the ability to manage diverse operations effectively.

• Financial Acumen: Experience in budget management and fundraising.

• Excellent Communicator: Exceptional interpersonal, written, and verbal communication skills.

• Passionate & Committed: A genuine passion for men's mental health and a deep commitment to Mindset Charity's mission and values.

• Proactive & Resourceful: A self-starter who can navigate the challenges of a start-up environment with initiative and problem-solving skills.

• Team Player: Ability to inspire, motivate, and work collaboratively with a volunteer team.

Time Commitment:

This is a significant volunteer role, requiring a substantial time commitment (e.g., 10-15 hours per week, flexible depending on needs and agreed upon schedule). We are seeking someone who can dedicate the necessary time to drive the charity forward.

Why Volunteer with Mindset?

• Shape a New Charity: Play a pivotal role in establishing and growing a vital new organisation.

• Make a Real Difference: Directly impact the lives of men across the UK by improving mental well-being and fostering personal growth.

• Leadership Opportunity: Gain invaluable experience leading a charity at a strategic level.

• Be Part of a Movement: Join a passionate team dedicated to changing the narrative around men's mental health.

To Apply:

If you are ready to lead and inspire, please send your CV and a cover letter outlining your relevant experience and why you are passionate about this opportunity.

Application Deadline: Friday 8th August 2025 before 5:30pm

Join us in building a stronger Mindset for men!

Could you be a star baker, master chef or perhaps you simply enjoy baking or cooking! We are recruiting for a volunteer to join our team supporting individuals to learn new recipes together as a group.

Baking and cooking helps to relax, get creative and indulge in our senses. Often, it can spark nostalgia and helps us to recreate positive experiences or memories. Inspire and motivate people in our services to do something that brings joy, an opportunity to learn new skills whilst connecting with others over sharing baked goods and delicious meals.

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

What you will be doing

• Research and plan new recipes for cooking/baking sessions in collaboration with the group each week
• Encourage individuals to participate in the sessions and delegate cooking tasks
• Support individuals to shop for ingredients needed for the session
• Support individuals each week in setting up for the sessions and tidying away afterwards
• Encourage individuals to participate in all aspects of the planning and attendance
• Keep a record of attendees, provide feedback and report any concerns to the staff team

The skills you need

• Food Safety Certificate/knowledge or willingness to complete relevant training
• Passion and knowledge of healthy eating and cooking
• Ability to engage, encourage and motivate individuals to participate in sessions
• Ability to provide a supportive and inclusive atmosphere

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that have been bereaved.

This role could be for you, if you:

• Would like to make a real difference in someone’s life
• Want to challenge loneliness and can commit to a weekly phone call
• Are a good listener
• Are empathetic, patient and of a caring nature
• Have good verbal and inter-personal communication skills
• Recognise the importance of confidentiality and can uphold this in practice
• Are committed to inclusion and treating people with dignity and respect

Requirements of a Befriender include:

• Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
• Completing an online call log record promptly after each phone call
• Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
• Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
• Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults

Benefits of this role may include:

• Knowing you are making a difference to someone’s life
• Joining the Omega Team who are taking action against loneliness and isolation
• An opportunity to enhance your CV or learn new skills
• An opportunity to engage with your community

Support and training provided:

• Omega Chatterbox induction program
• Safeguarding training
• Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
• Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
• Monthly Befriender group support meetings via the Zoom app

Location of the role:

• Home-based

When are you needed:

• Provided on enquiry

A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.

Are you creative? Would you like to support others to express their emotions through arts and crafting?

Art plays a valuable role in mental wellbeing with research showing that crafting, regardless of the medium you use can boost your mood, self-confidence and reduce stress overall. Taking part in art-based activities increases our resilience and engages us in the here and now. You will be supporting people to express their emotions, provide a time for people to relax and feel proud of their final art products!

We are recruiting for a volunteer to support and facilitate an art and craft group.

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

What you will be doing

• To prepare arts and craft sessions, involving individuals in the planning process where possible
• Inspire and motivate individuals to develop their arts and craft skills, assisting them in the creation of their projects and supporting them to brainstorm and use their own initiative
• Encourage individuals to continue independent activities

The skills you need

• Experience of arts and/or crafts either in a professional, educational, or personal level
• Able to collaborate with individuals to plan an art group session and facilitate confidently
• A calm and patient manner
• Ability to provide a trusting, open, kind-hearted atmosphere that encourages learning and participation
• An effective communicator with a patient and sympathetic nature

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Are you ready to help shape the future of men's mental health and self-improvement in the UK?

MINDSET, is a new UK charity on a mission to empower men by providing a safe space to talk, learn, and build crucial life skills. As we prepare for launch, we're seeking dedicated and passionate individuals to join our Board of Trustees.

This is an exceptional opportunity to play a pivotal role in establishing our charity, guiding our strategic direction, and ensuring we deliver meaningful impact to men across the country. We are looking for individuals who share our vision and values and can bring diverse skills and perspectives to our Board.

What you'll do as a Trustee:

• Provide strategic leadership: Help set the charity's direction, develop long-term plans, and ensure our activities align with our mission and vision.

• Ensure good governance: Oversee the charity's compliance with legal and regulatory requirements (Charity Commission, Companies House, etc.).

• Oversee financial health: Work with the Treasurer to ensure sound financial management, responsible use of funds, and fundraising strategy.

• Champion our cause: Act as an ambassador for Mindset, advocating for men's mental health and promoting our work.

• Support operational delivery: Provide guidance and oversight to the charity's operations, ensuring programs are effective and impactful.

Who we're looking for:

We welcome applications from individuals with a genuine commitment to our cause. While we are building a diverse board, we are particularly keen to hear from those with experience in one or more of the following areas:

• Charity Law & Governance: Understanding of charity regulations, compliance, and best practice.

• Financial Management/Accountancy: Essential for the Treasurer role or general financial oversight.

• Mental Health Expertise: Professionals (e.g., therapists, counsellors, psychologists) or individuals with significant experience in mental health support or peer facilitation.

• Fundraising & Income Generation: Experience in grant writing, corporate partnerships, individual giving, or events.

• Marketing, Communications & Digital: Building brand awareness, managing online presence, and engaging with diverse audiences.

• Safeguarding & Risk Management: Ensuring the safety and well-being of our beneficiaries and volunteers.

• Lived Experience: Individuals with personal experience of mental health challenges and recovery, offering invaluable insight into our beneficiaries' needs.

What we offer:

• A unique chance to be a founding member of a significant new UK charity.

• The opportunity to make a profound difference in the lives of men across the country.

• The chance to use your skills and experience to contribute to a vital social cause.

• Networking opportunities with like-minded individuals and sector professionals.

Commitment:

Trustees will typically attend Board meetings (e.g., quarterly, with additional ad-hoc meetings as needed during the setup phase) and contribute to sub-committees or specific projects based on their expertise. While this is a volunteer role, it requires a serious commitment to the charity's success.

Ready to lead with us?

If you're ready to contribute your skills, time, and passion to empower men and build a brighter future, we encourage you to apply.

Are looking to give back to the local community? By joining our team of befrienders, you will support us to reach some of the most isolated adults in the community to reduce their feelings of loneliness, build friendships and provide support for mental wellbeing. You will support to relight a spark in a hobby, interest or encourage individuals to explore and participate in new social activities.

Loneliness and isolation can affect anyone in life, whatever their age or family situation.

What you will be doing

• Agree a mutual time and frequency to meet in the local community
• To develop and promote a positive relationship with your befriendee
• To encourage your befriendee to engage in social activities and support them in doing so whilst building their confidence
• To support your befriendee in developing their goals and social skills
• Encourage your befriendee to make links with community services, based on their identified goals

The skills you need

• Ability to provide a supportive and inclusive atmosphere which motivates and inspires others
• Willingness to engage in activities in the community
• Able to maintain strict confidentiality and follow professional boundaries
• To be consistent in attendance

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Young Carers Volunteer: Role Description 

We are recruiting passionate and motivated volunteers looking for an opportunity to make a significant impact on the wellbeing of Young Carers’ in Wandsworth.

Please note that this role is not eligible for visa sponsorship.  

Outline of service 

Our new Young Carers’ Connect project is designed to support the wellbeing of Young Carers’ in Wandsworth. The aim of the service is to reduce isolation, promote wellbeing, connect young people and provide opportunities for fun and respite.

Wandsworth Carers’ Centre supports individuals who are looking after someone who has an illness or disability. By volunteering with us you can help look after the health and wellbeing of Carers and provide them with the opportunity to take a break from their responsibilities and have time out for themselves. 

Outline of Role 

As a Young Carers’ volunteer, you will have the opportunity to support in a wide range of exciting and dynamic activities such as peer support groups, workshops, events, activities and trips. 

Main Responsibilities 

• Building rapport with Young Carers and helping them to feel safe and comfortable 

• Co-facilitating workshops and groups 

• Supporting with the facilitation of trips, events and activities 

• Supporting with setting up and tidying up 

• Supporting with keeping a record of attendance 

• Actively participating in activities, games, events and trips 

• Recognising and responding appropriately to safeguarding concerns by reporting to them to the responsible member of staff 

• Upholding confidentiality 

• Maintaining good communication with responsible staff member.

Other Duties: May be agreed with the responsible staff member as per the requirements of the group. 

Skills and Experience 

• Ability to communicate with Young Carers and their families in a helpful and caring manner 

• Reliable and punctual 

• Ability to work effectively in partnership with Centre staff 

• Empathetic and understanding 

• An understanding of professional boundaries and confidentiality 

• Awareness of issues affecting Young Carers 

• Commitment to the implementation of our Equality and Inclusion policy and all the Centre’s polices 

Code of conduct

As a volunteer, and therefore a representative of the Carers’ Centre, you will be expected to comply with this code of conduct.

• Treat all Carers and the people they care for politely and with respect 

• Ensure that your appearance is clean, neat and tidy at all times 

• Conversations of a personal nature to you should not be had around Carers or the people they Care for 

Benefits To Volunteer 

• Obtain experience of working with a diverse group of young people 

• Reasonable out of pocket travel expenses will be covered 

• Provide support to Carers and the people they Care for in Wandsworth 

• References available upon request (after 6 months) 

• Regular support and supervision 

Additional Information: 

DBS required: Yes – Enhanced.

Responsible to: Ms. Eleanor Sandler-Clarke

Supervised by: Ms. Eleanor Sandler-Clarke 

Hours: Availability after school and/or during school holidays. For peer support groups or regular activities: A minimum commitment of one session a month. 

Expenses: Reasonable expenses (e.g. travel and parking) incurred through carrying out volunteering activities will be reimbursed, upon the production of receipts. 

Supervision: Regular sessions with the appropriate staff member to be arranged mutually.

Join our team of befrienders! You will support us to reach some of the most isolated adults in your community to reduce their feelings of loneliness, build friendships and provide support for mental wellbeing. You will support people to relight a spark to continue a hobby, interest or encourage them to explore and participate in new social activities.

You will support individuals to rebuild their lives beyond crisis.

Loneliness and isolation can affect anyone in life, whatever their age or family situation. Official data from the Office for National Statistics shows that rates of depression doubled during the COVID pandemic, and one of the major causes of depression is isolation.

About the service..

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

What you will be doing

• Agree a mutual time and frequency to meet in the local community
• To develop and promote a positive relationship with your befriendee
• To encourage your befriendee to engage in social activities and support them in doing so whilst building their confidence
• To support your befriendee in developing their goals and social skills
• Encourage your befriendee to make links with community services, based on their identified goals

The skills you need

• Good listening and communication skills
• Ability to provide a supportive and inclusive atmosphere which motivates and inspires others
• Willingness to engage in activities in the community
• Able to maintain strict confidentiality and follow professional boundaries

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Trustee Recruitment – West London Centre for Counselling

West London Centre for Counselling (WLCC) is a registered charity with a proud history of delivering high-quality, free, confidential counselling to the local community in Hammersmith and Fulham for over 30 years.

We are currently commissioned by the NHS Talking Therapies service in Hammersmith and Fulham to provide short-term therapeutic interventions (12 sessions) for individuals experiencing mild to moderate mental health conditions. Each year, our dedicated team assesses more than 1,000 clients prior to treatment.

WLCC has a committed and experienced management team, supported by a longstanding group of skilled clinicians and administrators. Our premises are located just off Glenthorne Road in Hammersmith. We are proud to be a BACP-accredited service.

We are now seeking volunteer Trustees to join our Board and help shape the future of the organisation. This is a valuable opportunity to contribute to a vital community service and support the continued delivery of accessible mental health care.

About the role:

• The Board meets 4–5 times per year, usually on a Monday or Thursday evening in Hammersmith.
• Trustees are expected to attend these meetings and contribute to the strategic direction and governance of the Centre.

Who we’re looking for:
We welcome applications from individuals with a wide range of skills and backgrounds. We are particularly interested in people with experience in:

· Strategic development

· Human resources

· Financial management

· Corporate partnerships or links to the business sector

· Fundraising and income generation

We are also keen to bring the voice of lived experience to our Board. If you have personal experience of accessing counselling or NHS mental health services — and a commitment to supporting others — we would especially welcome your perspective.

Above all, we are looking for people who share our passion for counselling, psychotherapy, and accessible mental health provision.

To apply:
Please send your CV and a covering letter outlining your interest in the Trustee role to our team. 

Thank you for your interest in supporting the work of West London Centre for Counselling.

We are seeking a senior marketing professional to volunteer with Catalyst in shaping and embedding our strategic marketing approach. This role will lead the development of a clear, actionable marketing strategy; introduce planning, reporting, and content systems; and support key campaigns targeting, underrepresented communities, and funders. You' will coach and mentor our Marketing Manager, helping to build and shift the culture towards proactive, insight-driven marketing. Experience in the charity sector, audience segmentation, and digital channels is essential. A background in CSR and community mental health is desirable. This short-term placement will deliver lasting impact through sustainable tools, confident teams, and clear messaging.

999 Club IS RECRUITING NEW TRUSTEES!

999 Club is a charity doing big things with people facing homelessness. For over 30 years, we've provided a safe haven in the heart of Deptford — offering hot meals, showers, practical support, and a pathway out of homelessness for good.

We're now looking for up to three new trustees to help guide our growing organisation as we develop our new 5-year strategy.

We’re especially keen to hear from people with experience in:

· Fundraising – An ability to use your networks or knowledge to champion our cause and unlock new opportunities.

· Charity Finance – provide strategic financial oversight and potentially chair our Finance Committee.

· Property or Facilities Management – Help oversee the management and potential development of our buildings

What to expect:

As a trustee, you’ll gain leadership experience, broaden your network, and play a hands-on role in tackling homelessness and improving the mental wellbeing of our community. This is a voluntary role involving four board meetings a year (a mix of in-person and virtual), plus occasional events, emails, and committee work. Reasonable expenses are covered.

Inclusion:

We’re committed to building a diverse and representative board. We particularly welcome applications from people with lived experience of homelessness, mental health challenges, or systemic disadvantage.

Fine Cell Work (FCW) is a UK-based rehabilitation charity and social enterprise. We are supported by an incredible team of prison volunteers who are the link between the charity and the stitchers we work with in prison. Our volunteers run fortnightly stitching groups in the prisons we work with to facilitate our stitchers’ production of high-quality needlework.

Our prison volunteers work in small teams to teach our stitchers’ embroidery and needlepoint, organise their group sessions, and liaise with the prison and FCW office.

What you will do as a prison volunteer:

• Teach people in prison how to stitch and support the completion of our premade kits in our cell groups, which consist of around 10-15 stitchers.
• Communicate with staff at our hub in Battersea to receive kits and supplies for your group and send back completed work for your stitchers to be paid.
• Encourage and help stitchers to complete our Open College Network certifications in creative needlework.
• Develop stitchers’ skills and confidence by encouraging them to take responsibility as peer mentors.
• Act as an ambassador for the charity and sharing our vision and values throughout your volunteering.

Who we are looking for:

• Skills in embroidery and/or needlepoint or a willingness to learn to stitch is essential for this role.
• Ideally some teaching experience or experience working with socially-excluded groups.
• Someone with a non-judgemental attitude and commitment to rehabilitation.
• Someone who is an excellent team worker.
• Someone who is good at observing personal boundaries.

Commitment: our stitching groups run for 2 hours every fortnight, so with travel time and some admin work after groups we ask prison volunteers to set aside a morning or afternoon every 2 weeks.

You must be over 18 for this role with the ability to travel to the prison. Travel expenses will be reimbursed by the charity.

Please take some time to read the role description to find out more details about the role and what we offer to our prison volunteers. 

At Fine Cell Work, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented amongst FCW’s prison volunteers. This includes applicants from Black, Asian and minority ethnic backgrounds, people with disabilities, LGBTQIA+, and male identifying applicants.

Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.

Tasks and Responsibilities

If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.

Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.

As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week. 

Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.

As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.

Selection Criteria

A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:

• Understand the difference between being friendly and being a friend

• Be aware of your own mental health and wellbeing

• Be open-minded

• Be supportive

• Be reliable

• Be discreet and able to respect confidentiality at all times

• Be accepting and non-judgemental

• Be passionate about contributing some of your time to a cause such as Shout

• Adopt a growth mindset, and be willing to accept feedback

Requirements

• You must live in the United Kingdom or New Zealand while volunteering. 
• You must be over 18 years of age.
• You will need a reliable internet connection and a private place to take your shift.
• All of your volunteering must be done using a laptop or desktop computer and Google Chrome.

It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health. 

Before you apply, please consider whether either of the following applies to you:

• Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.

• Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?

Benefits to Volunteers

The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.

Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.

Application Process

You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.

You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you. 

We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send. 

Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way. 

This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.

We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents. 

Please allow up to a month for us to review your application and return a decision. 

If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.