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Job Title:
Head of Retail
Reporting To:
Director of Operations & People
Salary:
£50,000 per annum (pro rata)
Hours:
37.5 hours per week
Part-time / flexible working arrangements will be considered
Duration:
Fixed Term – 6 months
Location:
Alder Hey Children’s Charity (Old Swan & Huyton shops), Liverpool
Job Purpose
The Head of Retail will provide strategic leadership and expert insight to review, strengthen and evolve Alder Hey Children’s Charity’s retail operation during a six-month period of strategic development.
Working closely with the Director of Operations & People, the postholder will undertake a comprehensive review of the charity’s retail portfolio, identifying opportunities to maximise income, improve operational effectiveness and enhance supporter engagement.
The role will assess the current retail model, including shop performance, operational structures, processes and growth opportunities, and develop clear recommendations and a practical roadmap for the future development of retail income at Alder Hey Children’s Charity.
This is a highly collaborative role requiring strong commercial insight, charity retail expertise and the ability to translate analysis into actionable plans that will support the charity’s long-term income growth and sustainability.
Main Duties / Tasks
Strategic Review and Development
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Lead a comprehensive strategic review of Alder Hey Children’s Charity’s retail operations, including shop performance, operational structure, systems and processes
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Assess the current retail model to identify opportunities for income growth, efficiency improvements and enhanced supporter engagement
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Benchmark retail performance against charity sector best practice and comparable retail operations
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Develop strategic recommendations and a clear roadmap to strengthen long-term sustainability and growth
Retail Performance and Commercial Insight
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Analyse financial performance, sales data, stock flow and operational costs across the retail portfolio
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Identify opportunities to improve profitability, operational efficiency and customer experience
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Review pricing, merchandising, stock management and donation processes to optimise retail income
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Provide clear insights and reporting to inform strategic decision-making by the senior leadership team
Operational Improvement
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Review existing retail processes, structures and ways of working to identify improvements
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Introduce practical operational improvements during the contract period where appropriate
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Ensure compliance with best practice in Gift Aid, health and safety and charity retail standards
Future Growth Opportunities
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Identify opportunities for growth, innovation or diversification, including new retail formats or channels
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Assess opportunities to strengthen community engagement and donation generation
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Support development of a longer-term retail strategy aligned to wider income generation ambitions
Leadership and Collaboration
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Provide leadership and support to the retail team, fostering a positive and collaborative culture
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Work closely with fundraising, marketing and operations teams to integrate retail into wider strategy
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Build strong relationships with volunteers, supporters and key stakeholders
Reporting and Strategic Recommendations
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Provide regular updates to senior leadership on findings, opportunities and progress
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Deliver a final strategic report with key findings, recommendations and a clear action plan
Other Duties
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Act as an ambassador for Alder Hey Children’s Charity in line with organisational values
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Contribute positively as part of the wider team, including supporting fundraising events where required
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Undertake any other reasonable duties as requested by your line manager
Person Specification
Qualifications, Knowledge and Experience
Essential:
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Significant experience in retail leadership, ideally within a multi-site or charity retail environment
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Proven experience delivering retail strategies that drive income growth
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Experience managing budgets and financial performance
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Experience leading and developing teams, including volunteers
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Strong understanding of retail operations (stock, merchandising, customer experience)
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Experience analysing performance data to inform decision-making
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Experience working within charity retail
Desirable:
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Experience reviewing or transforming retail operations
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Experience developing ecommerce or digital retail channels
Skills and Attributes
Essential:
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Commitment to equality, diversity and collaborative working
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Excellent communication skills (written and verbal)
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Strong relationship-building skills
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Ability to analyse data and inform strategic decisions
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Self-motivated with a positive attitude in a fast-paced environment
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Strong organisational skills with ability to adapt to changing priorities
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Ability to work both independently and as part of a team
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Understanding of confidentiality and data protection requirements
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Strong IT skills, including Microsoft packages
Additional Requirements
Essential:
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Strong interest in working for a children’s health charity
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Commitment to the values of Alder Hey Children’s Charity
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Willingness to support wider charity activities
Desirable:
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Willingness to occasionally work outside normal office hours
Our Values
At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.
Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility. We are unstoppable.
Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues. We respect, celebrate diversity and empower each other.
Passion
We are passionate about what we do and why we do it. We inspire others and grow together.
Magic
We are creative, fun and child-led. We create special moments and go the extra mile for our patients.
Additional Information
This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.
Alder Hey Children’s Charity will make reasonable adjustments for applicants where required. We are committed to equal opportunities and welcome applications from all sections of the community.
We are committed to safeguarding children and vulnerable adults.
The post holder will be required to complete an enhanced DBS disclosure check.
Registered Charity 
51 - 100
The client requests no contact from agencies or media sales.
Thank you!
Location: The Grange, Saunderton, Buckinghamshire / Hybrid
About Us
National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
About The Role
The Ecommerce and Retail Manager will be responsible for driving strong, sustainable growth in online retail revenue through the charity’s online shop. This role manages the end-to-end ecommerce operation, ensures best-in-class customer experience, optimises product availability, and leads digital trading activity across the charity’s website and social channels. The successful candidate will work cross functionally with IT, Marketing, and operational teams, and serve as the key point of contact for our warehouse fulfilment partner and ecommerce technology suppliers.
Key Responsibilities
Ecommerce Trading & Growth
- Own the ecommerce trading plan and deliver year-on-year revenue growth for the charity’s online shop.
- Optimise product listings, content, merchandising, and promotions to maximise conversion and average order value.
- Manage seasonal retail moments (Christmas, summer, themed campaigns) and work across directorates to deliver high-impact commercial activity.
- Maximise margins and contribution
Product Range, Inventory & Supplier Management
- Manage online inventory levels end to end, ensuring high availability and accurate stock levels on Shopify.
- Source new products and suppliers and build compelling, mission-aligned product ranges that support both revenue and brand objectives.
- Ensure merchandise is stocked, optimally displayed, and refreshed in onsite racking within the charity’s restaurant/HQ retail space.
- Develop efficient processes for internal teams to request, purchase, or replenish stock through the warehouse fulfilment partner.
Platform Management (Shopify & Plugins)
- Be the day-to-day owner of the Shopify store; maintain products, collections, pricing, discount codes, offers, and promotions.
- Confidently manage and troubleshoot Shopify apps, plugins, and integrations, including testing of subscription models such as “Subscribe & Save”.
- Work closely with IT on API integrations to ensure all systems (Shopify, fulfilment, CRM, payment gateways, analytics, etc.) operate seamlessly.
Fulfilment & Supplier Account Management
- Act as the primary account manager for the warehouse fulfilment provider, ensuring service levels, stock movement, and logistics performance meet agreed standards.
- Resolve operational issues quickly and maintain strong working relationships with external ecommerce partners.
Marketing, Social & Affiliate Channels
- Manage the online shop’s presence across the charity’s social media platforms, ensuring product visibility and consistency with brand guidelines.
- Partner with the Marketing team to deliver a continuous pipeline of ecommerce content, campaigns, and audience-targeted promotions.
- Develop and manage affiliate-marketing activity, including both publisher side and advertiser side relationships.
- Track performance, evaluate ROI, and evolve the affiliate strategy to support incremental growth.
Analytics & Reporting
- Monitor sales performance, customer behaviour, funnel metrics, and traffic sources to drive data-led decision making.
- Produce weekly and monthly ecommerce reports, highlighting opportunities and insights to maximise revenue.
About You
The following attributes are considered essential for the job:
- Proven experience managing an ecommerce shop, ideally on Shopify.
- Strong understanding of ecommerce trading, inventory management, merchandising, promotions, and fulfilment workflows.
- Confident in managing relationships with external suppliers, fulfilment partners, and technology providers.
- Experience working with affiliate networks (both as publisher and advertiser).
- Ability to navigate, test, and optimise third party Shopify apps and plugins.
- Strong cross functional communicator, able to collaborate effectively with IT, Marketing, and Operations teams.
- Highly organised, proactive, and comfortable managing multiple priorities simultaneously.
- Data driven mindset with familiarity in ecommerce analytics tools.
The following attributes are considered desirable for the job:
- Experience working within a charity or purpose-led organisation.
- Knowledge of API integrations or ecommerce technical fundamentals.
- Experience in content creation or working with creative teams to build compelling product marketing assets.
- Understanding of social commerce strategies.
Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).
Please apply by providing your CV and Cover Letter by 10th April 2026.
Thank you!
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: While not required to be based in London, this role does require a regular presence in our London office and pan London sites, with a minimum of one day per week onsite. Home working is available in line with Crisis’ Hybrid Working Policy. Occasional travel may also be required to other locations across Crisis.
Roles: We are currently recruiting for two permanent vacancies.
About the role
Crisis is recruiting 2 x People Advisors to collaborate with a variety of Directorates including Client Services, Commerce and Enterprise, People and Resources, and Policy and Social Change. The roles will work closely with other People Team colleagues to enable the People and Culture function to boldly deliver an excellent service to Crisis’s managers and people.
These are varied and exciting roles, with a primary focus on managing employee relations caseloads, alongside opportunities to contribute to People and Culture policies, wellbeing initiatives and project work to make a positive impact across the directorates you support.
As a People Advisor, you will be given autonomy to apply your expertise in employee relations, engagement, and people policy to provide customer focussed, pragmatic, and credible advice to managers ensuring equitable practices throughout as priority. These are fantastic opportunities in a supportive and friendly team!
About you
To be successful in these roles you will have experience of advising on a range of employment areas. You will be able to demonstrate how you’ve advised and supported managers through, sometimes complex ER issues, to reach a resolution. You will be confident in your knowledge, ability and interpretation of employment law and best practice, and comfortable building relationships with colleagues, to provide appropriate challenge. You will be interested in shaping People and Culture policy and implementing modern practices.
It would be desirable for one of the roles if you have experience of providing People (HR) support in a charity retail environment with the ability to travel and meet with our managers on site across our London shops and warehouse. Both roles will support some of our client services across the UK so occasional travel to some of our regional locations would be required to support the leadership teams on site.
If this sounds like you and you want to help deliver our People Team advisory service at this exciting time, we want to hear from you.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Wednesday 15th April 2026 at 23:59
Interview date and location: Wednesday 29th April 2026 – Online via Microsoft Teams
Interview process: Competency-based interview + written task.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team who will contact you to discuss how we can help. (Contact details on our website)
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.