Service delivery assistant jobs in Cardiff

Are you a data protection and compliance professional looking for a new opportunity? Would you like to work in a fantastic team in a leading UK charity?

We have an opportunity for an Assistant Data Protection Officer to join our team here at RBL on a permanent basis.

Supporting the Data Protection Officer and based in our Technology Operations and Security team, this role will see you working to ensuring RBLs compliance with all GDPR/data protection requirements. You will work across the RBL Group to promote awareness of data protection policies and procedures and will take action to ensure compliance with legislation, manage requests, triage and respond to breaches, manage reporting and communication internally and more.

This is an exciting time to join RBL as we deliver our new 10-year strategy. Our Technology Operations and Security team plays a key role in helping the organisation prioritise, deliver and embed technology and systems that improve how we can best support the Armed Forces community.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to our Data Protection Officer, your key responsibilities will include:

- Accurately logging details of new requests for support received into the Data Protection inbox
- Receiving, acknowledging, and responding professionally to individual rights requests, working with stakeholders and database managers across the RBL group
- Providing professional risk-based and timely advice and relevant information to internal stakeholders and external parties in relation to all aspects of data protection
- Working with stakeholders to prepare formal lawful basis assessments, including legitimate interest and consent assessments, ensuring our lawful bases for processing personal data is suitable and appropriately documented
- Working with the wider legal team and the procurement team to support contracting arrangements across the RBL group, ensuring all data processing, retention and sharing is compliant with data protection legislation
- Supporting the preparation and delivery of bespoke training and drop-in sessions to colleagues across the Legion group, either in collaboration with the Learning & Development team or as requested by the DPO

You will be experienced in providing advice and guidance to colleagues on data protection matters and working in a compliance environment within a large and complex organisation, ideally in the not for profit sector. You will have solid knowledge and understanding of GDPR and Data Protection Act 2018 and the Privacy and Electronic Communications regulations 2003 and their application. You will have effective communication skills and be a confident communicator, able to confidently engage with a range of audiences.

You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).

Should you wish to explore a London Head Office hybrid working contract, to include £4,452 London Supplement to salary, we are happy to discuss this at interview stage.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Title: Project Manager

Reports to: Board of Trustees

Location: South Wales / Hybrid

Hours: 37.5hrs/week

Salary: £30,000 - 35,000 / annum

Closing Date: Friday 7th August 2026

Start Date: 1st September 2026

Job Purpose

The Mullany Fund (TMF) is an award-winning South Wales charity focused on increasing social mobility through education. The role oversees the strategic direction and delivery of TMF’s bilingual e-mentoring programme (Together Making Futures), supporting disadvantaged young people aged 14-19 in Wales. The manager will be supported by an admin assistant to deliver programme operations and stakeholder communications. The programme manager will help maintain and grow stakeholder relationships, continually improve programme resources to ensure impactful mentoring and sustained engagement.

Key Responsibilities

• Contribute to fundraising, by writing grant applications, and sustainability strategies.
• Lead and manage the e-mentoring programme, including strategic planning, financial oversight, and reporting to trustees and donors.
• Oversee and deliver e-mentoring sessions, Insight talks, Future Routes programme and expand work experience placements for mentees with local STEM employers..
• Maintain and develop relationships with education providers, mentors, mentees, business, industry, and university partners.
• Manage communications with stakeholders, including day-to-day queries, press requests, and public relations.
• Support mentor and mentee registrations, DBS checks, and database management.
• Develop and deliver weekly themes, messages, and training materials.
• Monitor and evaluate programme outcomes, including quantitative and qualitative data collection and analysis.
• Support recruitment and engagement of mentors and mentees alongside the Growth and Engagement Officer.
• Develop TMF’s social media and digital presence alongside the admin and communication assistant.
• Ensure safeguarding, health and safety, and equal opportunities policies are upheld.
• Organise trustee meetings, facilitate action points, and maintain project documentation.
• Undertake other duties as required to support the charity’s mission.

Essential Qualifications & Experience

• GCSEs (or equivalent) in Maths and English; A Levels and Degree (or equivalent).
• Experience in project management, education sector, and monitoring/evaluation.
• Strong organisational, written, and oral communication skills.
• Ability to work independently and as part of a team.
• Computer literacy (Excel, Word, Outlook).
• Commitment to confidentiality, equal opportunities, and professional standards.
• Ability to work flexibly and prioritise competing demands.
• Enhanced DBS check required for working with young people under 18.
• Driver’s license

Desirable

• Ability to communicate through the medium of Welsh.

How to Apply?

If you want to apply for this post, please supply your CV and a personal statement (2 pages max) outlining why you believe you are the right person for this role.

Teitl y Swydd: Rheolwr Prosiect

Yn Atebol i: Bwrdd yr Ymddiriedolwyr

Lleoliad: De Cymru / Gweithio Hybrid

Oriau: 37.5 awr yr wythnos

Cyflog: £30,000 – £35,000 y flwyddyn

Dyddiad Cychwyn: Dydd Mawrth 1 Medi 2026

Dyddiad Cau: Dydd Gwener 7 Awst 2026

Diben y swydd

Mae Cronfa Mullany (The Mullany Fund) yn elusen arobryn yn Ne Cymru sy'n canolbwyntio ar gynyddu symudedd cymdeithasol drwy addysg. Mae'r rôl hon yn gyfrifol am arwain cyfeiriad strategol a darparu rhaglen e-fentora ddwyieithog TMF (Together Making Futures), gan gefnogi pobl ifanc ddifreintiedig rhwng 14 a 19 oed ledled Cymru. Bydd y Rheolwr Prosiect yn cael ei gefnogi gan Gynorthwyydd Gweinyddol i gyflawni gweithrediadau'r rhaglen a chyfathrebu â rhanddeiliaid. Bydd hefyd yn helpu i gynnal a datblygu perthnasoedd â rhanddeiliaid, gan wella adnoddau'r rhaglen yn barhaus er mwyn sicrhau mentora effeithiol ac ymgysylltiad hirdymor.

Prif Gyfrifoldebau

• Cyfrannu at godi arian drwy ysgrifennu ceisiadau grant a datblygu strategaethau cynaliadwyedd.
• Arwain a rheoli'r rhaglen e-fentora, gan gynnwys cynllunio strategol, goruchwyliaeth ariannol, ac adrodd i'r ymddiriedolwyr a'r cyllidwyr.
• Goruchwylio a darparu sesiynau e-fentora, sgyrsiau Insight, rhaglen Future Routes, ac ehangu cyfleoedd profiad gwaith i fentoreion gyda chyflogwyr STEM lleol.
• Cynnal a datblygu perthnasoedd ag ysgolion, colegau, mentoriaid, mentoreion, partneriaid busnes, diwydiant a phrifysgolion.
• Rheoli cyfathrebu â rhanddeiliaid, gan gynnwys ymholiadau dydd i ddydd, ceisiadau gan y wasg, a chysylltiadau cyhoeddus.
• Cefnogi cofrestru mentoriaid a mentoreion, gwiriadau DBS, a rheoli'r gronfa ddata.
• Datblygu a chyflwyno themâu wythnosol, negeseuon ac adnoddau hyfforddi.
• Monitro a gwerthuso canlyniadau'r rhaglen, gan gynnwys casglu a dadansoddi data meintiol ac ansoddol.
• Cefnogi recriwtio ac ymgysylltu mentoriaid a mentoreion ochr yn ochr â'r Swyddog Twf ac Ymgysylltu.
• Datblygu presenoldeb TMF ar y cyfryngau cymdeithasol a llwyfannau digidol ochr yn ochr â'r Cynorthwyydd Gweinyddol a Chyfathrebu.
• Sicrhau bod polisïau diogelu, iechyd a diogelwch, a chyfle cyfartal yn cael eu gweithredu.
• Trefnu cyfarfodydd yr ymddiriedolwyr, cydlynu pwyntiau gweithredu, a chynnal dogfennaeth y prosiect.
• Ymgymryd ag unrhyw ddyletswyddau rhesymol eraill i gefnogi cenhadaeth yr elusen.

Cymwysterau a Phrofiad Hanfodol

• TGAU (neu gymhwyster cyfatebol) mewn Mathemateg a Saesneg; Lefel A a gradd (neu gymhwyster cyfatebol).
• Profiad o reoli prosiectau, gweithio yn y sector addysg, a monitro/gwerthuso.
• Sgiliau trefnu, ysgrifennu a chyfathrebu llafar rhagorol.
• Y gallu i weithio'n annibynnol ac fel rhan o dîm.
• Sgiliau cyfrifiadurol da (Excel, Word ac Outlook).
• Ymrwymiad i gyfrinachedd, cyfle cyfartal a safonau proffesiynol uchel.
• Y gallu i weithio'n hyblyg a blaenoriaethu gofynion sy'n cystadlu â'i gilydd.

Sut i Wneud Cais?

Os hoffech wneud cais am y swydd hon, anfonwch eich CV ynghyd â llythyr eglurhaol yn amlinellu pam rydych yn credu mai chi yw'r person cywir ar gyfer y rôl hon.

Payroll Manager

We are seeking an experienced and detail-oriented Payroll Manager to lead and manage the end-to-end payroll function across a large national organisation. This is a home-based role with occasional travel as required.

Position: 6780 Payroll Manager

Location: Remote

Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Flexibility is required around payroll processing dates each month

Contract: Permanent

Salary: £47,806

Closing Date: 05/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.

The Role

As a Payroll Manager, you will take ownership of the full payroll lifecycle for a workforce of approximately 1,500–2,000+ employees, ensuring an accurate, compliant and timely payroll service.

You will lead a small payroll team, working closely with Finance and HR to ensure strong governance, reporting and continuous improvement across payroll operations.

As a Payroll Manager, you will:

• Lead the delivery of end-to-end payroll processing across monthly cycles
• Ensure payroll is accurate, compliant and delivered on time
• Manage payroll reconciliations, reporting and audit requirements
• Oversee complex payroll elements including statutory payments, deductions and variable pay
• Lead, coach and develop a team of Payroll Officers
• Act as a key point of contact for senior stakeholders across Finance and HR
• Provide payroll insights and reporting to support financial planning and decision-making
• Identify and implement improvements to payroll processes and systems
• Support system optimisation and work towards reducing manual processes
• Ensure submissions to HMRC and pension providers are accurate and timely

About You

Ideally, you will have significant experience managing payroll operations within a medium to large organisation, along with strong leadership and technical expertise.

You will be confident working in a complex, fast-paced environment and able to balance multiple priorities while maintaining high levels of accuracy and compliance.

You will need:

• Proven experience managing payroll for a large workforce (1,000+ employees)
• Strong knowledge of UK payroll legislation and compliance requirements
• Experience leading and developing payroll teams
• Strong stakeholder management and communication skills
• Experience working in a controlled or audit-focused environment
• Experience using payroll and HR systems (e.g. IRIS, Cascade or similar)
• A proactive approach to improving processes and systems

Experience within the charity sector or working in a complex, multi-site organisation would be advantageous.

In Return…

Benefits include:

• Flexible Working Options: Including hybrid working.
• Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Generous Annual Leave, plus an extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice

About the Organisation

This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales.  They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.

You may have experience in areas such as Payroll Manager, Payroll Officer, Payroll Assistant, Finance Officer, Office Manager.

Please note this role is being advertised by NFP People on behalf of our client.  #INDNFP