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Top job
Age UK East London, Remote
£30,074 - £33,241 per year
Responsible for responding to referrals received over the weekend from Royal London Hospital & Homerton Healthcare NHS Foundation Trust.
Posted today
Top job
Cerebra, Remote
£60,000 - £65,000 per year
We are entering an exciting chapter. With an ambitious new strategy, we are seeking an exceptional COO to help shape and deliver our vision.
Posted 1 day ago
Closing today at 23:59
Cats Protection, West Region (Covering South Wales (Hybrid)
Up to £44,289.75 per annum + £3,600 car allowance
Area Retail Manager
Posted 6 days ago

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Weston Hospicecare, Weston-super-Mare (On-site)
£58,000 - £63,000 per annum, dependent on experience (pro rata for part time)
Posted 5 days ago
Closing in 4 days
Rainbow Trust Children's Charity, Bristol (Hybrid)
£24,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8K) and other excellent benefits
Posted 3 weeks ago
Page 1 of 1
Remote
£30,074 - £33,241 per year
Part-time (21 Hours Friday, Saturday and Sunday )
Permanent
Job description

Job Purpose 

The weekend Hospital to Home Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.   
  

The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning. You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Hospital to Home Outreach Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users. The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes.    

You will also be required to undertake community-based outreach as part of service delivery, including visiting service users in their homes both pre-and post-discharge. This includes conducting access visits, welfare checks, and providing practical support such as shopping assistance to ensure a safe and sustainable transition from hospital to home. Over the weekend you be based in the hospital, with lone working visits to client’s properties for support.  

Key Tasks 

  • Act as the first point of contact for all referrals over the weekend across both hospitals.  

  • Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.   

  • Enter referrals on to AUKEL’s case management system Salesforce in accordance with GDPR guidelines.  

  • Allocate referrals to Hospital to Home Outreach Workers using tech available Field Service App, training will be available.  

  • Collect feedback from service users and upload to case management system.  

  • Deputise for the manager at discharge planning and other meetings as required.  

  • Monitor the case loads of each of the Hospital to Home Outreach Worker (HHOW) to ensure they are evenly and fairly balanced.  

  • Work collaboratively with other agencies providing support services.  

  • Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to prevent unnecessary readmission to hospital.  

  • Plan and develop person centred interventions to provide short term support for people after hospital discharge.  

  • Deliver the front-line support services over the weekend such as:   

  • Undertake home visits to service users pre- and post- discharge to support safe and timely hospital discharge.  

  • Provide welfare checks to monitor service users’ wellbeing during post-discharge period.  

  • Deliver practical, person-centred support during visits, including shopping assistance and other essential tasks to aid independent living.  

  • Identify and respond to risks within the home environment, escalating concerns where appropriate  

  • Provide occasional cover for the A/L of other Project Officers   

  • Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.  

  • Supervise, support and develop HHOWs and volunteers in your service.  

  • Liaise with the handyperson service about referrals and jobs for service users.  

  • Ensure HHOW are resourced to sign post service users to other services when the home and settle service intervention ends. 

Administration 

  • Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded.  

  • Allocate referrals to HHOW using tech available Salesforce ‘Field Service’ App.  

  • Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators.  

  • Ensure service user feedback questionnaires are sent at the end of each intervention and record returns.  

  • Ensure admin tasks relating to service users, HHOW or general admin is carried out in a timely and efficient manner. 

Quality  

  • Be familiar with and to implement AUKEL policies and procedures in line with our Values.  

  • Ensure the service is delivered in accordance line with Care Quality Commission principals.  

  • Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.    

  • Respond to safeguarding or other concerns and make appropriate reports and management action 

Liaison  

  • Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.  

  • Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.  

  • Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate.  

  • Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.  

  • Liaise with contractors to arrange deliveries and works to service user’s homes.  

 General 

  • Meet regularly with your line manager for support, supervision, and appraisal.  

  • Attend team and staff meetings, and other meetings as required.  

  • Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.  

  • Complete any training which is required to fulfil the role.  

  • Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.  

  • Work within AUKEL’s expectations of professional boundaries and confidentiality  

 Functional Links  

  • The Hospital to Home Project Officer is supervised directly by the Hospital to Home Manager.  

  • Close working with NHS health & social care professionals.  

  • Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.   

  • Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.  

Application resources
Organisation
Age UK East London View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 17 June 2026
Closing date: 16 July 2026 at 00:00
Tags: Social / Support Work