Support service manager jobs in Sittingbourne, kent

About Adolescent Health Study

The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people aged eight to 18 years from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records. Recruitment will take place mainly through schools. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.

Purpose of the post

 The Procurement Lead is responsible for developing and delivering a robust procurement and commercial strategy that ensures value for money, compliance with Procurement Act 2023 regulations in line with AHS being primarily public funded and supports AHS study and operational objectives. The role will lead on sourcing, contracting, supplier management, and commercial governance, ensuring ethical, transparent, and efficient use of public funds.

Main responsibilities

Procurement Strategy & Leadership

• Develop and implement a procurement and commercial strategy aligned with organisational goals and funding requirements.
• Lead procurement planning across research programmes, operations, and corporate services.
• Act as a subject matter expert on public procurement policy and best practice.
• Drive continuous improvement in procurement processes, systems, and capability.

Tendering and Contract Management

• Oversee end-to-end procurement processes including tendering, evaluation, and contract award.
• Ensure compliance with UK public procurement regulations (e.g., Procurement Act and associated guidance).
• Draft, review, and negotiate complex contracts, including research, clinical, and grant-related agreements.
• Manage contract lifecycle including performance monitoring, renewals, and extensions.

Commercial Governance & Compliance

• Establish and maintain procurement policies, procedures, and governance frameworks.
• Ensure all procurement activities meet audit, transparency, and reporting requirements for public funding.
• Identify and mitigate commercial risks across supplier engagements.
• Support internal and external audit processes.

Supplier & Stakeholder Management

• Build and maintain strategic supplier relationships, ensuring high performance and innovation.
• Collaborate with internal stakeholders (research teams, finance, legal) to understand needs and deliver value-driven procurement solutions.
• Work with external stakeholders including funders, partners and strategic advisors to develop optimum outcomes
• Provide commercial advice and guidance to senior leadership and project teams.
• Promote sustainable and ethical sourcing practices.

Financial & Value Management

• Deliver value for money through effective sourcing and negotiation strategies.
• Monitor procurement spend and identify cost-saving or efficiency opportunities.
• Contribute to budgeting, forecasting, and financial planning processes.
• Ensure funding is used appropriately, ethically and in line with public funding requirements.

Knowledge, skills and experience

Essential

1. Professional qualification in procurement or supply chain e.g., CIPS Level 5 or equivalent
2. Degree or comparable experience in business, finance, law, or related field.
3. Proven track record of managing complex procurement exercises and contracts.
4. Experience in procurement or commercial roles within regulated procurement environments, specifically those classed as a public authority
5. Strong understanding of UK public procurement regulations and best practice.
6. Commercial acumen with strong negotiation and contract management skills.
7. Experience of drafting and reviewing heads of terms and commercial agreements.
8. Knowledge of intellectual property (IP) considerations in research contracts.
9. Strong experience in supplier and stakeholder management.
10. Excellent analytical, financial, and problem-solving abilities.
11. Strong communication and influencing skills across all levels of an organisation.
12. Ability to manage multiple projects and priorities effectively.

Desirable

1. CIPS Level 6 or equivalent
2. Membership of a professional body (e.g., MCIPS or FCIPS).
3. Experience managing high-value and complex contracts, including collaborative or partnership agreements
4. Experience in procurement or commercial roles within charity and/or research sectors
5. Detailed understanding of intellectual property (IP) considerations in research contracts.
6. Detailed knowledge of the UK Procurement Act (or Public Contracts Regulations 2015 historically) and transitions between them.
7. Experience of drafting and reviewing heads of terms and commercial agreements.
8. Understanding of subsidy control, state aid, or funding compliance frameworks.
9. Ability to analyse procurement data and generate insights using tools such as Excel, Power BI, or similar.
10. Experience leading organisational change or transformation programmes in procurement.
11. Ability to build procurement capability across a non-procurement stakeholder base.

Dimensions

• This is a full-time role, 37.5 hours per week, offered initially as an 18-month fixed-term contract with potential route to permanency.
• Flexible working across several geographical locations in the UK.  Travel may be required to AHS locations and partner organisations.
• AHS is a national organisation, and our activities take place across the UK.

Application Process

All candidates are required to complete the application form which can be found when clicking 'Apply Now' via Charity Job.

Please refer to the ‘How to Apply’ section of the downloadable application form.

Please note that only applications submitted directly to Gravitate HR will be accepted for this position.

The closing date for applications is 11:00pm on Sunday 12th July 2026.

Interviews are currently expected to take place on Wednesday 19th and Thursday 20th August 2026.

Equal Opportunities Policy Statement

AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of:

• Gender, including gender reassignment
• Marital or civil partnership status
• Having or not having dependants
• Religion or belief
• Race (including colour, nationality, ethnic or national origins)
• Disability
• Sexual orientation
• Age

We are opposed to all forms of unlawful and unfair discrimination.  All job applicants and employees who work for us will be treated fairly and will not be unfairly discriminated against on any of the above grounds. Decisions about recruitment and selection, promotion, training or any other benefit will be made objectively and without unlawful discrimination. 

Values

It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team and begin to plan the pilot studies. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.

Who are we?

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.

We work with organisations across the UK to transform the response to domestic abuse. We want what you would want for your best friend. We listen to survivors, putting their voices at the heart of our thinking. We look at the whole picture for each individual and family to get the right help at the right time to make families everywhere safe and well. And we challenge perpetrators to change, asking ‘why doesn’t he stop?’ rather than ‘why doesn’t she leave?’ This applies whatever the gender of the victim or perpetrator and whatever the nature of their relationship.

Last year alone, nearly 13,500 professionals received our training. Over 70,000 adults at risk of serious harm or murder and more than 85,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last four years, over 2,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start.

Together we can end domestic abuse. Forever. For everyone.

About The Drive Partnership 

The Drive Partnership, established by Respect, SafeLives, and Social Finance in 2015, is working to end domestic abuse and protect victim-survivors by disrupting, challenging, and changing the behaviour of those who are causing harm. The Drive Partnership does this through the development of innovative perpetrator responses and advocating for systems and policy change to develop sustainable, national systems that respond more effectively to all perpetrators to increase the safety and freedom of all adult and child victim-survivors. 

Purpose

Following a four-year investment from the Home Office announced in July 2025, the Drive Project – the Drive Partnership’s flagship intervention for high-risk, high-harm and serial perpetrators of domestic abuse – will expand across all areas in England and Wales, with the vast majority of funding flowing directly to local perpetrator services and victim-survivor services by nature of the Drive Project’s model. 

To support the safe implementation of the expansion of the Drive Project intervention, we are seeking a proactive, solution focused individual to work with Drive Partnership and SafeLives, and our delivery sites to ensure our Data Protection policies and practice are up to date, and being consistently adhered to.

This is a new role and will spend two days working to support the Drive Partnership and one day to support SafeLives directly. For more information on SafeLives and the Drive Partnership, please see below.

The role is sensitive by nature and involves dealing with highly confidential and complex information.

Position context

This role sits within the Finance Department and is a critical support function across SafeLives and the Drive Partnership . The Data Protection Officer will be managed by the IT and Compliance Manager and will also work closely with the Head of Operations and Practice Advisors in the Drive Partnership, and , Heads and the Leadership Team to ensure the smooth operating of the business.

Responsibilities

• Data Protection
• Relationship Management
• Administration

Person Specification

Experience

Strong working knowledge of UK GDPR, Data Protection Act 2018, PECR, and ICO guidance and with relevant qualifications. Experience managing data protection compliance within a charity, public sector, or safeguarding‑focused organisation. Understanding of safeguarding principles, particularly relating to domestic abuse, confidentiality, and safe data‑sharing protocols.

Skills

• Ability to interpret legislation and communicate requirements clearly to non‑specialists.
• Strong analytical and problem‑solving skills with a meticulous attention to detail.
• Excellent written and verbal communication skills, with the ability to produce policies and understand complex procedures.
• Capacity to manage competing priorities and work independently in a part‑time capacity.
• High levels of integrity, discretion, and professional judgement when handling sensitive and data.
• Knowledge of secure data‑handling technologies and cyber‑security principles

Competencies

• Delivering quality
• Teamwork
• Communication & Relationship management
• Influence
• Innovation and creativity
• Teamwork and collaboration
• Communication and relationship management
• Self-management
• Goal orientation

Equality and Inclusion

SafeLives is committed to providing equal opportunities for all, irrespective of age, disability, race, sex, religion/belief, sexuality, gender identity, marital/civil partnership, pregnancy/maternity and working patterns. We are keen to have staff that appropriately represents all the communities we serve as an organisation.

Lived Experience

We believe there is no ‘them and us’ in domestic abuse, and recognise that applicants may have direct or indirect experience of their own, whether disclosed or not. We are committed to placing lived experience of domestic abuse at the heart of all we do, and colleagues who chose to share their personal expertise can do so openly and with organisational support.

If there is any discussion during the course of the recruitment process regarding a candidate's personal experience of domestic abuse, it will be treated confidentially and will not be shared outside of the interview panel/Human Resources.

The Breaking Barriers Project is a service which works with Children, Young People (CYP) and Families who have been affected by the imprisonment of a parent or close family member. Our service offers one-to-one support to Children and Young People to maintain a connection with the imprisoned parent/loved one (where appropriate), support their emotional wellbeing and build resilience to enable them to reach their full potential. The work we do plays a critical role in helping to reduce reoffending rates and improve outcomes for children and young people.

The role of the post holder is to provide outcome-based support designed to address the needs of children and young people with a parent/carer or close family member in prison who may feel isolated or excluded in their home and community, ensuring that these programmes meet individual needs and further the aims of Ormiston Families.

To carry out initial assessments with parents/carers and partner agencies following referrals to the service and identify and agree individual outcomes for children and young people.

To work one-to-one in the home, schools, online, and other community settings, coordinating packages of support with CYP, with other agencies where appropriate, that meet the complex needs of children and young people, reduce risks, improve safety and work towards emotional well-being and development.

We are looking for an experienced practitioner confident in supporting children, young people and families to join our dynamic, ambitious team. You will need to be organised and self-motivated and have a passion for improving the outcomes for children/young people.

Full-time, permanent position; 35 hours per week

Salary is £25,880 per annum
Based in Essex

You will need to be prepared to travel within the County of Essex to enable you to carry out the direct work with Children, Young People and Families.

You will need to have a UK driving licence and access to a vehicle as travel across the county is required.

For further information and to apply, please visit our website.

Closing date for applications: 9am, Tuesday 30th June 2026

Safeguarding and DBS requirements for your role:

Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.

Senior Philanthropy and Partnerships Executive

Location: Remote

Salary: £30,000 per annum

Vacancy Type: Permanent, Fill Time

Are you a confident relationship-builder with a passion for purpose-driven work? Do you know how to turn conversations into long-term support and meaningful partnerships?

We’re looking for a Senior Philanthropy & Partnerships Executive to join our passionate fundraising team in a remote, full-time role working 35 hours per week. This is an exciting opportunity for a confident relationship-builder to help grow income from high-net-worth individuals, corporate partners and trusts, supporting life-changing services across the UK.

At The Forward Trust, we help people break cycles of addiction, homelessness and offending to build positive futures. With around 40% of our workforce in active recovery and/or with lived experience of the criminal justice system, our team is proof that change is possible.

Why Join Us?

You’ll be joining an ambitious and supportive fundraising team responsible for generating £2.3 million annually to power our vital Recovery and Belonging services. Strong foundations are already in place, now we need someone exceptional to help take us further.

What You’ll Be Doing

• Identify and engage new high-net-worth donors and corporate partners
• Support delivery of major giving, company support and legacy strategies
• Build tailored stewardship journeys that inspire long-term support
• Manage a portfolio of existing supporters and promising prospects
• Create compelling proposals, impact reports and donor communications
• Support applications to corporate foundations and funding opportunities
• Help shape donor-facing materials that showcase our mission and impact
• Coordinate events, visits and cultivation opportunities
• Represent The Forward Trust externally with confidence and passion
• Maintain accurate CRM records and donor data
• Collaborate across the wider fundraising team to maximise results

What We’re Looking For

• Proven experience in fundraising, partnerships or relationship management
• Strong communication and influencing skills
• A proactive, target-driven mindset with excellent attention to detail
• Confidence managing multiple priorities and stakeholders
• Passion for social impact and changing lives

If you’re motivated by meaningful work and excited by the chance to grow transformational partnerships, we’d love to hear from you.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - 

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications. 

Employee Screening and Eligibility to Work

Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to their website to complete your application.

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practice and ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Please note:  Due to the nature of our work we can't accept applications from traffic offenders where offences are unspent.  Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Northern Dog Volunteer Recruitment Officer

Location: Home based, supporting northern region’s (Including Scotland, Northern England and parts of the Midlands, with travel outside these areas occasionally)

Salary Band:  £26,000 to £27,000 FTE (pro rata for part-time hours)

Job Type: Part-time (3 to 4 days per week), with flexibility required for regular evening / overnight stays and weekend work

Reports To: Head of Dog Supply & Canine Support Services

Medical Detection Dogs trains dogs to save lives.

We train specialist dogs to detect the odour of human disease, providing life-saving alert assistance dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.

We have an exciting new opportunity to join this small but fast-growing charity that is a world leader in its specialist, innovative field.

We are looking for someone with the skills, experience and passion to join our Canine Services Department, and to be responsible for the recruitment, training and development of dog supply volunteers.

Responsibilities of the Role:

Recruitment of Volunteers (puppy socialisers, holiday cover, and fosterers)

• To liaise with volunteering team regarding current recruitment areas and support on the ground recruitment activities in the relevant regions, involving volunteers and dogs where appropriate
• To manage the process of dog volunteer recruitment
• To oversee that necessary checks have been completed to assess prospective new dog volunteers, including home, workplace, pet dog and children assessments, when required
• Inform stakeholders when a dog volunteer is signed off and ready to have an MDD living with them
• Achieve monthly targets as set by the Head of Dog Supply and Canine Services

Training of Volunteers:

• Deliver effective training by organising dog handling classes before volunteers receive their Medical Detection Dog
• Oversee the online training pathway for all dog volunteers
• Ensure all dog volunteers have received and read the training manual, addressing any questions they may have
• Be the first point of contact for all dog volunteers during the application and training process
• Link volunteers with appropriate buddies prior to placement of a puppy/dog

Other:

• To manage the Puppy Socialisers Facebook page, delivering key training messages via this platform.
• Update the Harlequin CRM and Assemble database promptly to maintain accurate and up to date records of all dog volunteers, e.g. what training they have received etc.
• Support the Dog Training and Partnership Instructor in matching and allocating dog volunteers with MDD puppies
• Support the charity’s fundraising, communications and volunteering teams as required, specifically in relation to your area
• Share best practice with colleagues across the charity
• Other tasks or ad hoc duties agreed with your line manager to ensure the successful running of the charity

Person Specification

Essential

• Experience in planning and coordinating volunteer recruitment events and recruiting volunteers
• Previous experience delivering training sessions
• Strong ability to communicate clearly and confidently with a range of audiences
• Confidence in using social media to promote volunteer recruitment
• Basic knowledge of GDPR
• Ability to deliver volunteer training, including assessing individual learning styles and adapting approaches while following structured programmes
• Strong teaching and instructional skills
• Ability to plan, prioritise and organise workload effectively for self and others
• Ability to communicate effectively and appropriately with a wide range of stakeholders, including clients and their families, volunteers, professional partners, members of the public, media, managers and colleagues
• High level of IT literacy and report writing skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint)

Desirable

• Understanding of training assistance dogs
• Minimum 1-2 years’ experience in dog training
• Basic understanding of practical dog training theories
• Knowledge of laws related to dogs
• Understanding of dog and human psychology
• Awareness of health and safety implications in dog and volunteer handling
• Understanding of ADUK and ADI regulations

Finally, the successful candidate will also be expected to:

• Hold a full UK Driving Licence
• Provide proof of identity and eligibility to work in the UK
• Undertake a Disclosure and Barring Service (DBS) check
• Work some evenings and weekends with the possibility of spending nights away

To Apply

If you feel you are a suitable candidate and would like to work for Medical Detection Dogs, please do not hesitate to apply.

We are a welcoming, diverse and inclusive charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.

• 37 hours per week
• £40,000 – £42,000 per annum plus 6% pension contribution
• Remote

Rape Crisis England & Wales (RCEW) is the national campaigns and membership body for a network of independent, community-based Rape Crisis Centres working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.

The 24/7 Rape and Sexual Abuse Support Line is a national service led by Rape Crisis England & Wales and funded by the Ministry of Justice.

We are looking for a values-led professional with strong digital project skills and a deep commitment to survivor-centred, high-quality services.

Job Summary

As the Digital Project & Product Lead for the 247 Support Line, you will lead the transformation and continuous improvement of the organisation’s digital support line infrastructure, ensuring the technology and processes that underpin survivor support are effective, resilient, and user centred.

This role sits at the intersection of project delivery, product management, and a genuine commitment to the survivors RCEW serves. The right candidate will understand that technology is only as good as the humans who use it and will bring both rigour and empathy to everything they do.

You will be responsible for the end-to-end delivery which, includes defining the product requirements, technology evaluation, procurement, implementation, onboarding, and ongoing optimisation. Working closely with operational teams, suppliers, and stakeholders, you will ensure that our support line products enable support workers to deliver high-quality, accessible services.

Key Responsibilities

 Programme Delivery

· Own and drive the support centre improvement programme from procurement through to live operation, ensuring delivery on time and within budget

· Manage supplier relationships, coordinate and input into the evaluation of bids, and identify, track, and mitigate risks throughout the programme

· Maintain clear, accessible project documentation and provide regular progress updates to senior stakeholders

· Coordinate across internal teams (services, technology, legal, finance) and external partners to keep work aligned and moving

Product & Solution Ownership

· Act as product owner for the support centre platform: defining requirements which meet the needs of support workers and service users

·  As part of a team you’ll evaluate technology options against a set of agreed criteria, with a focus on fitness for purpose, data security and value for money

·  Oversee the bespoke configuration of the chosen platform, working closely with the supplier

· Collaborate with the Head of Service to and I.T Lead to onboard and train the team, ensuring support line workers feel confident and prepared from day one

· Following go-live, take responsibility for the continued health and development of the support centre platform and identify improvement opportunities

·  Champion best practice in digital service design and products across the organisation, building internal capability over time

Information Governance & Data Protection

· Work closely with RCEW's Data Protection Officer and Senior leadership to ensure all aspects of the programme comply with relevant data legislation

Person Specification*

· A proven track record of successfully delivering digital or technology projects on time and within budget

· Able to manage multiple workstreams simultaneously in a fast-paced environment with evolving priorities

·  Ability to assess complex situations, identify blockers, and develop pragmatic solutions

· Ability to gather and translate user needs into product requirements; comfortable working with service design principles and working iteratively to develop or improve digital products

·  Experience and understanding of contact centre software, CRM, and/or case management platforms

·  Proven ability to work across diverse teams and communicate clearly with both technical and non-technical audiences

·  Thorough knowledge of UK GDPR and able to handle highly sensitive personal data and engage with difficult subject matter with care and professionalism

· A team player who builds trust quickly and works effectively across organisational boundaries

· Self-starter who can work autonomously, flag problems early, and drive work forward without constant direction

· A genuine commitment to RCEW's mission to end sexual violence and support survivors

Personal Attributes

We are looking for a skilled and versatile digital professional who combines strong delivery skills with product thinking. You do not need to be a technical expert, but you do need to be confident working with technology suppliers, communicating with both technical and non-technical stakeholders, and making sound decisions under pressure.

Above all, we are looking for someone who understands the importance of the work RCEW does and has a strong track record of delivering digital projects effectively.

Success in the role of Digital Project & Product Lead for the Support Line is determined by the ability to lead and coordinate the successful delivery of digital projects that enhance the effectiveness, resilience, and user experience of the national 24/7 Support Line. Working collaboratively with suppliers, internal teams, operational colleagues, and key stakeholders, the role will ensure that digital solutions are implemented safely, on time, and in line with service requirements.

Key measures of success include:

• Strong supplier engagement and stakeholder collaboration result in agreed solution designs that meet the operational needs of the Support Line.
• A robust project plan is developed and managed in partnership with suppliers, with key milestones achieved within agreed timescales.
• Virtual Contact Centre (VCC) upgrades are configured and delivered in accordance with agreed specifications, supporting improved service delivery and performance.
• Integration testing with existing systems is completed successfully, with issues identified, resolved, and signed off before implementation.
• Operating procedures, user guidance, and supporting documentation are developed or updated to reflect new processes and system functionality.
• Comprehensive training materials are produced, enabling Support Line staff and delivery partners to effectively use new systems and features.
• Training is delivered to relevant colleagues and stakeholders, ensuring operational readiness and confidence ahead of implementation.
• A structured Go Live readiness review confirms that technical, operational, governance, and business readiness criteria have been met before deployment.
• The VCC upgrades are launched successfully with minimal disruption to Support Line operations, supported by effective implementation planning, monitoring, and post-launch issue resolution to maximise adoption and service benefits.

HOW TO APPLY

To apply, please submit a CV and a covering letter (no more than two pages) explaining why you are interested in this role and how your experience meets the person specification.

RCEW is committed to equal opportunities and actively encourages applications from people with lived experience of sexual violence, and from people from communities which are under-represented in our workforce, including Black and minoritised communities, disabled people, and LGBTQ+ people.

All roles at RCEW are subject to an enhanced DBS check. The post-holder will have access to sensitive data relating to survivors of sexual violence and must demonstrate the highest standards of discretion and data security.

Eligibility

Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.

Additional Information

Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.

Due to the volume of applications received, only candidates selected for interview will be contacted.

About NEON 

NEON is a not-for-profit organisation committed to accelerating social movements. We build capacity and infrastructure to accelerate the transition to a new economy. We work across a wide range of progressive issues including climate, housing, healthcare, and migration and we support over 1,000 organisers across the UK working towards political, environmental, and social justice. Our theory of change is rooted in understanding both the strategies, stories, and structures required to sustain a movement. Short term, this results in improved movement infrastructure, skills, and connections; long term, it leads to robust relationships and movement alliances capable of systemic change. 

Context

NEON’s People & Operations Hub makes sure all our internal systems run smoothly and that our team is happy, high-performing and cared for. The People & Operations Hub brings together people, culture, operations, fundraising and finance, and plays a key role in making sure NEON is both high impact and a joyful place to work, at the heart of this is ensuring our values of respect, generosity and solidarity and anti-oppression principles are embedded into all internal practices.

As part of this, we’re currently looking for someone to support us for a defined period of time to review and refresh some of our core operational and compliance areas, and support us with discrete ops tasks as they arise. This includes reviewing, updating and embedding key systems and processes so that they are clear, usable and consistently followed across NEON. Alongside this, we want to create a NEON-wide handbook, so that we have a simple accessible place where people can find everything they need to know about how we do things at NEON. We also want to strengthen our guidance around event safety, both online and in-person, so staff feel comfortable and supported when planning and delivering work. It’s crucial for us that this work is developed in collaboration with the People & Operations Hub as well as the wider team. 

Who we’re looking for

We’re looking for someone who is comfortable moving across operational and compliance work. Someone who has a solid understanding and experience in delivering high-level health and safety, data protection, IT and systems work, and other operational aspects of running an organisation, and can turn that into something practical, usable and genuinely helpful for our team. Someone who is self-motivated, comfortable working independently, and able to take ownership of pieces of work from start to finish

We’d love someone who has experience working closely in or within people and operations teams in small- medium sized not-for profits or charities, and who knows how to take complex or messy systems and make them simpler, clearer and easier to embed in day-to-day practice. We’re looking for someone aligned with our values of respect, generosity and solidarity and is well-versed in including anti-oppression principles into operational work. Someone who is motivated by working in a values-led organisation where decisions factor in culture, trust and care as well as the technical elements.

This person should be confident reviewing and improving systems and understands and is experienced in working closely with other people to do this, whether that’s with the Director of People and Operations to receive direction or troubleshoot, working alongside our Ops Assistant to put things into practice and draw on their organisational expertise, or engaging the wider team to elicit their ideas and challenges, and incorporate them into improvements. Similarly someone who is able to work with external support we have in place around IT, HR and data protection and translate their recommendations into practical action.

They’ll need to be able to hit the ground running and pick up discrete pieces of work, working thoughtfully and collaboratively with a team that’s juggling lots of different priorities. Aside from improving key pieces of work, the other core part of the role is bringing people with them, which will involve coaching and mentoring skills, a learning and development approach, and helping others feel confident taking on and owning this work.

Above all, we’re looking for someone who understands how to make organisations compliant and well-run in a way that feels proportionate, caring, and realistic for a team of our size. Someone who can embed these pieces of work, without overcomplicating things, and who can foster a sense of shared ownership. We’re also looking for someone who really cares about how operational work is truly embedded and put into practice across organisations, who thinks carefully about what happens after their involvement or support ends and knows how to build internal capability so work doesn’t stay dependent on them.

Key deliverables

By the end of the service period, the following outputs will have been delivered and fully embedded into NEON’s ways of working:

IT and systems

The freelancer will complete a high-level review of NEON’s current IT systems, identify key risks and gaps, and produce a set of recommendations. 

Outputs will include working with the People & Operations Hub to lead implementation and embedding of agreed improvements across tools and ways of working, including an improved GDrive structure, Google Workspace and IT security improvements and an IT and phones policy.

Data protection

The freelancer will complete a high-level review and strengthening of NEON’s GDPR and data protection approach.

Outputs will include updated core policies (GDPR policy, privacy notice, retention policy) and practical guidance to support consistent implementation across the organisation. It also includes delivery of staff training and further strengthening of our “Data Champions”.

Event processes

The freelancer will assess our current event-related practices (online and in-person).

Outputs will include clear, practical recommendations, strengthened guidance for managing event safety and risk in practice and staff training and support.

Health and safety

A review and update of NEON’s health and safety approach will be completed to ensure policies and processes are clear, practical and consistently applied.

Outputs will include an updated H&S policy, incident reporting process, risk assessment templates, and a simple event safety framework with guidance and checklists. It also includes delivering staff training and embedding of H&S practice across the organisation, including clarification of roles and responsibilities.

AI policy and guidance

The freelancer will research and develop NEON’s approach to AI use across the organisation, considering best practice, risks, opportunities, and the impact of AI on staff and NEON’s work. It should also include thoughtful consideration of the harms and ethical concerns associated with AI.

Outputs will include engagement with staff to understand current use and concerns, alongside the creation of clear and practical AI guidance and an organisational AI policy to support safe, thoughtful and consistent use of AI tools across NEON.

NEON Handbook

A NEON-wide handbook will be created, bringing together key processes, guidance and signposting to essential organisational information in one accessible place.

The handbook will be co-developed with staff and People & Operations Hub members to ensure it reflects day-to-day practice and is maintainable internally after completion.

Day-to-day operations support

The freelancer will provide additional operational capacity to support the Hub with emerging priorities, and time-sensitive pieces of work that arise during the contract period.

Outputs may include support with operational problem-solving and decision making, maintaining processes and procedures, providing subject knowledge expertise, maintaining documentation and other discrete operational tasks agreed with the Director of People and Operations.

A key part of this work will be ensuring that all outputs and improvements are properly embedded within the People & Ops Hub and the wider organisation. This includes creating clear documentation, guidance, training and handover processes so that NEON staff can confidently hold and maintain this work after the consultancy ends.

Timescales and fee schedule

The freelancer will be appointed and ready to engage from the end of July/ start of August 2026. We expect this work to be completed across two-three days per week for up to six months, ideally finished by the end of January or February 2027 (depending on start date). There may be a possibility of extension if other relevant and discrete projects arise and in agreement with the Director of People and Operations.

Call out information required

Interested freelancers are asked to provide the following information in response to this call out:

1. Brief career history and details of relevant assignments undertaken (this could be in the form of a CV)

2. A statement not exceeding 800 words on your proposed approach to the deliverables, including:

   1. Your technical and subject matter expertise

   2. Your personal style and approach to working with others

   3. How you will embed our values of respect, generosity and solidarity and anti-oppression principles into the deliverables

3. Your day rate, indicating whether VAT is payable (please note our indicative day rate that is aligned with our internal budget is £375)

4. A clear commitment to undertake the work within the timeframe set out above

5. Two testimonials from suitable clients or professional partners

The deadline for submissions is Sunday 28th June 11.59pm

Please find email address for submission of applications on our website.

We may wish to discuss submissions with you on Monday 6th July or Wednesday 8th July 2026. We will inform you if this is the case.

For any further information or clarification prior to submission, contact us at our website.

The National Criminal Justice Arts Alliance (NCJAA) is embedded in Clinks. It has a distinct network, identity and website as well as an advisory group, an independent chair and distinct funding for specific work.

The NCJAA aims to ensure that the arts are used within the criminal justice system as a springboard for positive change. The NCJAA represents a network of over 500 individuals and organisations that deliver creative interventions to support people in prison, on probation and in the community, with impressive results. We support this transformative work by providing a network and a voice to promote access to arts and culture for people in the criminal justice system, as a springboard to positive change.

Clinks supports, promotes and represents the voluntary sector working with people in the criminal justice system and their families. Our vision is of a vibrant, independent and resilient voluntary sector that enables people to transform their lives.

Job purpose

To develop and grow the NCJAA network and develop and maintain effective working relationships with partners and stakeholders.

Job summary

The coordinator is responsible for overseeing all work and development of the NCJAA and sits within Clinks’ National Influencing & Networks directorate . The coordinator will work with a range of different stakeholders, including the NCJAA Advisory Group and the wider membership, to improve policy and practice in relation to arts-based work with people in prison, on probation and in the community. This includes maintaining and strengthening the NCJAA as the leading national network for arts organisations and individuals that work in the criminal justice system.

Reports to: Clinks Director of National Influencing & Networks

1. Duties and key responsibilities

Strategy and planning

· Work closely with Clinks colleagues and the NCJAA network to develop and deliver the NCJAA annual work plan which include a range of activities that will raise the profile and promote the work of the arts sector in the CJS, including events, publications, training, mentoring, research and networking opportunities

· Work closely with Clinks colleagues, the NCJAA advisory group, chair and wider network to help inform and shape the future direction of the NCJAA and its strategic goals, paying particular attention to its role, sustainability and emerging opportunities

· Coordinate the quarterly arts forum in collaboration with the Reducing Reoffending Third Sector Advisory Group (RR3) arts seat holder and government representatives

NCJAA project management & delivery

· Provide leadership for the NCJAA in the arts and CJS sectors

· Deliver the projects set out in the NCJAA’s annual workplan

· Coordinate the functioning of the advisory group of the NCJAA, including its quarterly meetings, minutes and election

· Manage work as required by NCJAA’s role as an Arts Council England Sector Support Organisation, including how we effectively capture and measure the NCJAA’s impact as the leading national arts and criminal justice network

· Provide regular and relevant reporting information as necessary to ensure all NCJAA projects and activity are working to the agreed timetable, budget and are achieving agreed outputs and outcomes, reporting any exceptions promptly to the Director of Support and Development

· Work collaboratively with various Clinks’ staff teams to deliver the NCJAA work plan and support the delivery of Clinks’ wider work plan

Stakeholder and external relations

· Work closely with HM Prison and Probation Service and other government departments and agencies to promote communication and partnership between Government and the arts in the criminal justice sector e.g. working with and supported by Clinks’ policy team, participate in meetings of the Reducing Re-offending Arts Forum convened jointly by Clinks and HM Prison and Probation Service

· Work within Clinks’ National Influencing & Networks directorate to ensure the experience and knowledge of arts and cultural organisations working in criminal justice is reflected in Clinks representation and influencing work with national government

· Assist colleagues working in the arts sector to interpret the emerging criminal justice environment and develop sustainable opportunities

· Maintain a wider view of criminal justice and arts policies and guide and support arts organisations to interpret these in a relevant and appropriate manner

· Identify and promote research and evidence in the field of arts and criminal justice

Income generation

· Work with Clinks colleagues responsible for income to identify funding sources, submit funding applications and monitoring reports when required, both for specific NCJAA projects and for the future funding of the work as a whole to ensure the sustainability and future development of the NCJAA

Budget

· Work with Clinks colleagues responsible for finance to maintain financial oversight of the overall NCJAA budget and all relevant project budgets to support the NCJAA work to progress effectively

2. General responsibilities 

· Represent and be an ambassador for NCJAA and Clinks

· Work to support the mission, ethos and values of Clinks

· Be flexible and carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the position

· Support and promote diversity and equality of opportunity in the workplace

· Work collaboratively with others in all aspects of our work

This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.

Person specification

Experience

· Experience of the arts and social inclusion sector is essential

· Experience of the criminal justice voluntary sector is desirable

· Experience in forming working relationships with opinion formers and key stakeholders to influence policy and practice.

· Experience in leading and monitoring complex projects and measuring impact with national strategic significance, preferably in the arts.

· Experienced in multiple funder and stakeholder management

· Proven track record of developing and delivering successful projects, including the development of project plans and budgets; implementation; evaluation; reporting and monitoring

· Working to deadlines singularly and as a part of a team responsibility

Skills and abilities

· Excellent interpersonal and strong spoken and written communication skills which engage audiences, encouraging understanding and participation

· Ability to liaise with a wide range of stakeholders with different perspectives, including voluntary sector agencies, arts organisations, government, private sector, service users and media

· The ability to lead, inspire and co-ordinate a complex network of organisations working  and supporting arts in criminal justice settings

· Influencing, negotiation and communication skills at a national level

· Facilitate and chair meetings at all levels of the organisations engagement – nationally, regionally, locally

· Highly organised with an ability to maintain effective record keeping systems

· Adopt a problem solving, solution-focused approach and make decisions effectively and timely

· Ability to work both independently and as part of a team

· Strategic thinking, planning and project management skills

· IT skills at a level that supports report writing, email, internet and databases

· Adaptability and flexibility in being able to take on new roles and manage a range of different internal and external relationships.

· Budget management and reporting skills

Knowledge

· Knowledge and understanding of the criminal justice system policy and operating environment in order to promote and support the arts within it.

· Understanding the value of different art forms in criminal justice settings

· Knowledge and experience of national policy, practice and membership organisations relating to arts and/or criminal justice sector

Education and training

· No one specific qualification is required, but evidence of recent continuing professional development in a professional area with demonstrable relevance to the role

Personal attributes and other requirements

· Able to travel extensively nationally

· Able to work some evenings and weekends and stay overnight where necessary.

· Works well in a team with a flexible approach to work

· Personal resilience and the ability to stay focused in a rapidly changing environment

· Demonstrable passion for and commitment to the transformative role of the arts in criminal justice settings

· Demonstrable commitment to anti-racism, anti-discriminatory practice and equal opportunities. An ability to apply awareness of diversity issues to all areas of work

· Commitment to the values and ethos of supporting people in the criminal justice system

· Commitment to upholding the rights of people facing disadvantage and discrimination in the CJS

Contract: 1-Year Fixed Term contract
Hours: Full-time (40hrs/weekly)
Reporting to: Academy Director
Location: Remote 
Salary: £50,000 p/a + 3% pension contribution
Start date: September 2026

About us

Parallel is a small charitable initiative with big ambitions. Our mission is to increase the number and diversity of excellent young mathematicians. We are a Good Thinking project (registered Charity Number: 1147404).

Founded in 2023 by Simon Singh MBE and Dr Junaid Mubeen, our online Parallel Academy supports highly capable students to excel in maths, by providing them with structured programmes that develop their reasoning and problem-solving skills beyond the curriculum.  We currently support more than 10,000 students through the Academy, around 1000 of whom receive highly targeted support through weekly, small-group online tutorials.

We are at an exciting phase in our journey, with plans to expand tutoring to 5000 students over the next four years. Our students are motivated and ambitious. Our maths programme takes place outside of school hours, yet students have an average attendance above 95%. All of our work takes place online and is subject to safeguarding and data protection policies that are reviewed periodically to reflect up-to-date best practice.

Parallel has built a reputation for excellence, both in terms of the expectations we set for students, and the quality of service they receive from us. Our work is underpinned by an inclusive ethos; every student who applies for the Academy is guaranteed a place on one of our programmes. 

We work flexibly to both launch new initiatives and adapt our existing offerings. We pride ourselves on a creative approach to programme design and now face a familiar challenge of maintaining our quality and highly personalised approach as we scale up.

The purpose of this role
 

We are seeking an experienced Head of Operations to join and help lead our committed and energetic team. This role is pivotal to achieving Parallel’s growth ambitions while maintaining the quality of service we are renowned for. As a senior leader, you will be a lynch pin of our core team and will make a real difference to the life prospects of thousands of young students. 

On a practical level, you will coordinate and drive our core programmes, with oversight and accountability for their smooth, day-to-day delivery. You will also line-manage two full-time administrators (this may increase as the team expands), overseeing and supporting their work across communications, data and operational delivery.

We have established several processes and tools for delivering our programme effectively and the ideal candidate will have a sharp eye for process improvement and opportunity. You will need to understand and consolidate our current best practices, but also identify ones that need to be adapted or enhanced as we look to scale up. 

This role is offered initially as a fixed-term contract for 12 months, though we have every intention to extend the position longer term should the appointment prove successful. 

A note on working hours
 

This is a fully-remote role. As part of your contracted hours you will be required to regularly do some work during evenings and weekends (approx 5-8 hours a week). You may occasionally need to step in at short notice, outside of standard working hours, to support and resolve urgent operational issues.

There will also be periods when there is a higher workload (e.g., during student admissions cycles), so you may be required to offer some flexibility in working longer  - and then shorter - hours week to week. Time off in-lieu is provided for additional hours worked. 

In general, you will have significant autonomy in how you structure your working week, provided you ensure that our core operational needs are covered within the whole team.

Key responsibilities

Working for Parallel is challenging and rewarding in equal parts. On a typical day you will be fielding queries from parents, managing the logistics of 200+ tutorials a week and ensuring tutors are fully supported. We are a dynamic team that readily adapts to new situations and relishes the challenge of working through problems together. 

As part of your key responsibilities you will:
 

• Oversee the smooth day-to-day running of our Tutorial and Webinar Programmes, ensuring that sessions proceed as planned, and that any issues - from tutor cover needs to student absence requests - are swiftly and effectively addressed.

• Coordinate key aspects of our start and end-of-term administration, including payments, parent and student communications, website setup, spreadsheets and logistics.

• Oversee the admin team’s responsiveness to our high-volume shared inboxes, responding to the most sensitive student and parent queries and acting as a point of escalation where needed.

• Manage a small but growing admin team, providing regular guidance, support, and feedback.

• Play a key role in overseeing our student admissions cycles, from planning to testing, setup, delivery and communication of decisions.

• Make everyday operational decisions independently, exercising good judgement in when to bring issues to senior management.

• Work effectively with data (e.g. student learning data) - as managed through our central directories - and use it to guide decision-making and to support the effective running of our programmes. 

• Review our policies on an ongoing basis, ensuring that we are complying with our safeguarding and data protection obligations at all times and that our policies are built for scale.

• Support with schools outreach initiatives.

• Develop and document key administrative procedures (an ever-evolving ‘Operations Handbook’) to ensure that we have reliability and stability across all programmes.

• Help to shape and build on our ethos of high expectations, which translates into concrete policies regarding attendance, homework, participation and criteria for both admitting and removing students from our Tutorial Programme.

Role requirements
 

While there is no fixed template for working with Parallel, we consider the following requirements essential for this role:

• Proven leadership qualities, with the ability to act independently and decisively when the situation demands it. 

• Experience managing small teams, including multiple direct reports.

• Managed operations at large scale - you have executed product/service delivery to thousands of end users.

• Excellent project management skills, with the ability to delegate tasks and to track processes and outcomes.

• Exceptional written and verbal communication skills, with the ability to connect effectively with a diverse set of internal and external stakeholders.

• Proficiency in working with digital tools and software such as Google Sheets, Docs, Forms, Zoom and Trello (and able to learn new tools quickly and independently).

• Excellent with spreadsheets and data - you know your vlookups from your pivot tables.

• Nimble problem-solver who can think on your feet and approach complex situations with a flexible mindset.

• A ‘can-do’ attitude and strong team ethic - you are known as a supportive presence for your colleagues who will go above and beyond to make their lives easier.

• Demonstrable ability to work productively in a fully remote setup.

• A strong commitment to safeguarding, and the ability to maintain confidentiality and integrity related to all aspects of information disseminated within the organisation.
   

It is also desirable (though not essential) for you to have relevant experience in an education setting.
 

Please note that this role will be subject to an Enhanced DBS check. 

How to apply
 

If this sounds like you, please submit your CV and cover letter via CharityJob, or get in touch with any questions. 

Interviews will take place online after the closing date. As part of the selection process, shortlisted candidates will be required to complete tasks designed to assess relevant skills.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

We are looking for a dedicated HR Business Partner to join our HR Business Partnering team on a 12month FTC basis. This is a great opportunity for an HRBP with significant experience of working with medical workforce to take a lead role in supporting our medical service review so we can best achieve our organisational goals. You will parter with senior managers and clinical leaders to provide proactive, professional guidance to with a key focus on transformation change.

Your Impact: 

· Lead workforce elements of the medical review programme, as a senior representative of the People directorate, at working groups, programme boards, and governance forums.

· Lead the development of end-to-end medical workforce transformation and organisational change plans, including milestones, dependencies, deliverables and assurance arrangements.

· Influence, advise and constructively challenge senior leaders, and clinicians to ensure that workforce risks are understood, mitigated and actively managed.

· Support the medical workforce review through implementation, ensuring transitions are managed safely, legally and compassionately.

Key Criteria:

· Significant experience in an HR Business Partnering role working with medical workforce and a thorough understanding of medical and dental terms and conditions of service.

· Experience of working with senior managers and directors and managing complex cases pertaining to doctor’s terms and conditions.

· Proven experience of leading workforce aspects of transformation or service redesign programmes.

· Evidence of building working relationships across various stakeholder groups e.g. the BMA.

· Excellent communication skills and the ability to advise, challenge and influence stakeholders at all levels.

· Ability to systematically analyse information and cut through complexity to bring clear and relevant recommendations.

· Ability to occasionally travel within the UK and work unsociable hours.

Application & Interview Process

· As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.

· NHS employees interested in a secondment are encouraged to apply. Any secondment arrangements will be subject to agreement from your current employer.

· Close date for applications: Monday 29 June. We encourage early applications as we may close the job advert sooner after receiving a sufficient number of applications.

Salary: c. £45,000-50,000 depending on experience

Contract:  12m FTC

Based:  UK Remote. Occasional travel may be required.

Benefits you’ll LOVE:

· Flexible working. We’re happy to discuss flexible working at the interview stage.

· 25 days annual leave (exclusive of Bank Holidays)

· Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)

· Loan schemes for bikes; computers and season tickets

· Continuous professional development opportunities.

· Industry-leading training programmes

· Wellbeing and Employee Assistance Programmes

· Enhanced bereavement, family friendly and sickness benefits

· Access to Blue Light Card membership

· Subsidised Eye Care

About Adolescent Health Study

The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people aged eight to 18 years from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records. Recruitment will take place mainly through schools. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.

Purpose of the post

The HR Officer plays a key role in delivering an effective, professional, and compliant HR service across the organisation. Supporting both operational HR processes and employee experience, the post holder will contribute to attracting, developing, and retaining talent in a collaborative and values-driven research environment.

Main responsibilities

HR Operations & Administration Support

• Lead recruitment campaigns in consultation with hiring managers, including drafting job adverts, short-listing and coordinating interviews.
• Manage employee life cycle process, including background checks, onboarding and offboarding.
• Maintain accurate and confidential employee records in compliance with GDPR and organisational policies.
• Administer HR systems, contracts, and employment documentation.
• Manage relationship with 3rd party suppliers including HR consultancy and DBS check providers.
• Support payroll preparation including monthly absence reporting and ensuring accurate data submission and coordination with Finance/Payroll.
• Support the wider central administrative team as required.

 Employee Relations

• Provide first-line HR advice to managers and staff on policies, procedures, and employment matters.
• Support casework relating to absence, performance, disciplinary, and grievance processes.
• Support managers and the COO with complex people cases, working with the external HR partner as required.
• Promote a positive and inclusive working culture aligned with the organisation’s values.

Learning & Development

• Coordinate training activities and support professional development initiatives for research and support staff.
• Some delivery of internal people-related training
• Assist in identifying skills gaps and contributing to workforce development plans.

Policy & Compliance

• Ensure HR practices comply with employment legislation, charity sector regulations, and best practice.
• Monitor and assist with the development, review, and implementation of HR policies and procedures, including handbook updates.
• Support equality, diversity, and inclusion (EDI) initiatives across the organisation.

HR Projects & Continuous Improvement

• Contribute to HR projects such as staff engagement, wellbeing initiatives, and organisational development.
• Support the implementation of HR systems improvements and process efficiencies.
• Collect and analyse HR data to inform decision-making and reporting.

Knowledge, skills and experience 

Essential

1. Experience in an HR administrative or officer-level role.
2. Sound knowledge of UK employment law and HR best practice.
3. CIPD Level 3 or equivalent.
4. Experience of supporting payroll and finance processes.
5. Proven ability to establish and evolve people processes in a growing organisation.
6. Proficiency in HR systems, such as BreatheHR or equivalent, and Microsoft Office applications.
7. Experience of working in organisations with multiple staffing arrangements i.e. direct employees, secondees, contractors etc.
8. Strong organisational and administrative skills with excellent attention to detail.
9. Ability to handle sensitive information with confidentiality and professionalism.
10. Strong interpersonal and communication skills.

Desirable

1. CIPD Level 5 qualification (or working towards).
2. Experience working in the charity, academic, or research sector.
3. Experience supporting EDI and wellbeing initiatives.
4. Familiarity with public funded and/or project-based staffing environments.
5. Experience supporting or negotiating secondment arrangements, particularly within academic, charity or research environments.

Dimensions

• This is a full-time role, 37.5 hours per week, offered initially as an 18-month fixed-term contract with potential route to permanency.
• Flexible working across several geographical locations in the UK.  Travel may be required to AHS locations and partner organisations.
• AHS is a national organisation, and our activities take place across the UK.

Application Process

All candidates are required to complete the application form which can be found when clicking 'Apply Now' via Charity Job. 

Please refer to the ‘How to Apply’ section of the downloadable application form.

Please note that only applications submitted directly to Gravitate HR will be accepted for this position.

The closing date for applications is 11:00pm on Sunday 5 July 2026.

Interviews are currently expected to take place on Wednesday 5 and Thursday 6 August 2026.

Equal Opportunities Policy Statement

 AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of:

• Gender, including gender reassignment
• Marital or civil partnership status
• Having or not having dependants
• Religion or belief
• Race (including colour, nationality, ethnic or national origins)
• Disability
• Sexual orientation
• Age

We are opposed to all forms of unlawful and unfair discrimination.  All job applicants and employees who work for us will be treated fairly and will not be unfairly discriminated against on any of the above grounds. Decisions about recruitment and selection, promotion, training or any other benefit will be made objectively and without unlawful discrimination. 

Values

It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team and begin to plan the pilot studies. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.

HR Systems Assistant

We are looking for a curious, detail-focused and proactive HR MIS Assistant to join the People Services team.

This is a full-time, home-based role, with occasional travel to Preston for meetings and training.

Position: 6759 HR MIS Assistant

Location: Remote

Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available)

Contract: Permanent

Salary: £26,972.88 per annum

Closing Date: 02/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.

The Role

This is a varied and hands-on role where you’ll support the day-to-day operation of the HR systems across the organisation.

You’ll work across several systems, with key platforms including:

• IRIS Cascade (HR system)
• Hireserve (recruitment system)
• Fresh Service (ticketing platform)

Your responsibilities will include:

• Supporting employee data and processes within Cascade
• Assisting with recruitment workflows in Hireserve
• Managing and resolving system queries through the ticketing system
• Maintaining data accuracy and supporting data quality improvements
• Producing reports and responding to data requests
• Supporting testing and implementation of system updates

You’ll help ensure that systems remain reliable, accurate and user-friendly, contributing to the consistency and efficiency of people processes across the organisation.

About You

You’re someone who enjoys working with systems and data, and you take real pride in keeping things accurate, organised and running smoothly.

You’re comfortable navigating multiple platforms, able to manage your own workload effectively, and confident supporting a wide range of colleagues across the organisation. You’ll be naturally curious, proactive in solving problems, and keen to improve how things work.

Ideally, you’ll bring:

• Experience working with HR systems (IRIS Cascade is highly desirable)
• Strong data handling and reporting skills, with a focus on accuracy
• Attention to detail and a methodical approach
• Confidence using Excel and Microsoft Office
• Strong analytical and problem-solving ability
• Clear and effective communication skills, both written and verbal
• An understanding of HR processes (desirable)

In Return…

Benefits include:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Organisation

This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales.  They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.

You may have experience in areas such as HR, Human Resources, Personnel, People, HR Systems, Human Resources Systems, Personnel Systems, People Systems, HR Systems Assistant, Human Resources Systems Assistant, Personnel Systems Assistant, People Systems Assistant.

Please note this role is being advertised by NFP People on behalf of our client.  #INDNFP  

East of England – with travel across the region

We are looking to recruit a Mentoring Programme Co-ordinator that will work to expand The Salvation Army’s Starfish programme across the East of England Division. Starfish is a mentoring programme designed to work with children and young people in schools, aged 9-16 years.

Working within a school’s student wellbeing support, Starfish provides committed and trusted adults (mentors) to work with young people who need Early Help without which they would be at risk of not meeting their full potential. Their identified needs may relate to their health, educational or social development.

Key responsibilities:

• Establish and grow the Starfish Schools Mentoring Programme within local primary and secondary schools ensuring efficient and effective delivery and monitoring.
• Recruit and support volunteer Starfish mentors from the local Salvation Army corps and other churches in line with Salvation Army volunteer and Safe & Sound guidelines.
• Support and supervise volunteer coordinators / mentors including identifying and facilitating relevant training.
• Oversee all pupil referrals to the programme, ensuring all relevant information and reports are submitted to schools. Attending multi-agency meetings when required.
• Provide one-to-one mentoring with pupils to increase participation in education, with a focus around emotional health and wellbeing including personal development and life skills, guided by a Trauma Informed Practice approach.

The successful candidate will have:

• A degree with relevant qualification in children’s or youth work qualification and/or extensive experience of working with children and youth in education ages 9-16 and or in the wider community. Applicants with transferable / relevant skills will also be considered.
• Knowledge of issues affecting young people (e.g. education, poverty, mental health) creative and cultural landscape.
• Excellent people skills with extensive experience in managing staff, volunteers and working with children and young people (individuals and groups).
• Ability to create and run age-appropriate positive mentoring activities.
• The credibility, confidence and skills to represent The Salvation Army appropriately and professionally in a variety of settings and be able to develop strong and effective partnership opportunities and relationships that will extend the reach and impact of the Starfish programme across a wide area.
• Experience conducting effective monitoring and evaluation to increase effectiveness.

This role has an occupational requirement that the successful candidate must be a committed and practising Christian and will be in sympathy with the doctrines of, and supportive of, the purposes and the aims and objectives of The Salvation Army. 

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment will be subject to satisfactory references, a criminal record check DBS: Enhanced with barred list or the child workforce and evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found on our website. 

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records. 

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme

Working hours: 35 hours per week (with occasional evening and weekend working)

Closing date: Friday 26 June 2026