Pecan is a highly respected and dynamic Christian charity. We have been working throughout Southwark for 30 years, helping people who face seemingly impassable barriers to find a way through, re-write their futures and flourish. Our strong staff and volunteer team work with the most vulnerable people to transform lives and communities. Our work is founded on our mission, vision and values, and we are committed to showing kindness, raising self-belief and inspiring hope for the future in the individuals we serve.

As Southwark Foodbank Administrator, you will provide administrative support to the Foodbank project. Supporting the Foodbank and Deputy Foodbank manager in administrative tasks. Maintaining databases and spreadsheets. Thanking our donors. Managing mail outs to donors, suppliers, and supporters. Some social media input. Managing our volunteer system and communicating with volunteers. Occasionally helping with a Foodbank session.

When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 30-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits.

We want to hear from you if you:

• Have administrative experience
• Can work with spreadsheets and databases, Word, Mail Merge
• Have good interpersonal skills
• Have experience of the food insecurity sector

Main Responsibilities:

• Answer calls and deal with clients, supporters and volunteers
• Maintaining databases and spreadsheets
• Sending mail outs for Harvest and Christmas
• Co-ordinating and supervising volunteers

Key Requirements (specific skills, qualifications required):

• Good computer skills
• Good interpersonal skills
• Good team worker
• Able to supervise and manage volunteers

Desirable knowledge/expertise

• Experience of the voluntary or community sector
• Experience of working with disadvantaged groups
• Experience of dealing with people from a range of backgrounds and cultures
• Understanding and experience of a range of Christian traditions and denominations and ability to relate well to all

Please read the job description before applying. To apply please submit a CV and covering letter (max 2 pages). In the covering letter please address these questions:
 

1. What excites you about working with Pecan and Southwark Foodbank?
2. Tell us about your computing experience and which computer programmes you are confident using.
3. What administrative experience do you have? Is there any initiative that you are particularly proud of?
4. What experience do you have of volunteering or working with organisations that are seeking to alleviate food insecurity?

Closing Date: Friday 1st October 2021, 5pm
Interview Date: Monday 11th October 2021, Time TBC

A brilliant new role for either an experienced Day Centre Coordinator (Manager) or a Deputy who is looking to step up to the role! This is an exciting period where Age UK Wandsworth is growing and introducing new services to help older people, people with dementia and people with disabilities in a day centre.

What we can offer:

• A warm welcome from our small and friendly team of staff and volunteers and our hypo-allergenic office dog.
• A busy work place where no day is ever the same and the opportunity to really make a difference to the lives of older people in Wandsworth.
• The opportunity for an organised, experienced and energetic person to shape this exciting, new role and help the CEO create “a day centre with a difference” in Wandsworth.
• An experienced staff and trustee leadership team who believe in the value of personal and professional development.

Closing date for application packs: 5pm on 27th October

Interviews will be held on: 1st November

Age UK Wandsworth is committed to safeguarding all those in our care. All offers are subject to satisfactory references and DBS check. CVs will not be considered. Please read the Job Description and Person Specification carefully.

Glass Door Homeless Charity is London’s largest open-access winter night shelter. This award-winning, independent charity provides shelter and support for those with nowhere else to turn.

We are looking for an organised, reliable and compassionate individual to join our growing team as our Operations Assistant.

You will be a confident and friendly self-starter, who takes initiative and excels at completing tasks effectively and efficently in a timely manner. It's an exciting time to join Glass Door. This role is varied and requires the capacity to multi task and work flexibily. No two days will be the same: we are a dynamic team with all-hands-on-deck approach when required. 

You should a confident communicator as you will interact with guests at our office and partner day centre in the heart of Chelsea, connecting guests with caseworkers as well as managing the office space.

Job Description

Key responsibilities: 

• Working with the Operations Managers, coordinate supply and distribution of resources for guests (such as food vouchers, underwear, warm clothing, clothing vouchers, phones, phone chargers, toiletries, etc) at the night shelter service. 

• In conjunction with the Data Manager, oversee the night shelter referral and registration process; including liaising with external organisations, colleagues and guests, using interpretation services where language barriers exist. 

• Regularly drive the Glass Door van to pick-up or drop off supplies and donations. 

• Liaise with guests to support them to become double vaccinated if required. 

• Review attendance lists and reports from our Guest Management System and summarise this activity into a daily email report for the Operations team, highlighting any incidents or issues that presented in the service. 

• Provide input and insight into service delivery decisions, based on operational experience, including offering suggestions for potential improvements or amendments that could be made to our service’s registration process and the Guest Management System (database). 

• Keep accurate records on data logs, appropriately and securely. 

• Create or update materials (pamphlets, maps, information cards), including translation into appropriate languages as required. 

• Document and report on access barriers that guests experience in relation to the night shelter service on an ongoing basis. 

• Contribute to evaluation of the night shelter service at the end of the winter services season. 

• Clean Night shelter data periodically, ensuring all data submitted on the attendees list is as accurate and up to date as possible. 

• Work alongside office volunteers handling enquiries about our services and how to register, being mindful of good practice for working with volunteers.

• Provide logistical support to the Women’s Group as required. 

• Carry out additional administrative and logistical tasks for the Operations team as required. 

Person Specification 

Essential: 

• Ability to communicate with guests sensitively and compassionately, including over the telephone, in person, by email or by text message.

• Valid clean driving licence and willingness to drive the Glass Door van.

• Strong IT skills including experience with Microsoft Office and touchscreen tablets. 

• Organised with strong time-management skills. 

• Excellent communication skills and the ability to work with individuals whose first language may not be English. 

• Understanding of and commitment to equality,diversity and inclusion. 

Desirable: 

• Experience of working with - and awareness of the needs of – people experiencing homelessness or similar disadvantaged groups. 

• Ability to speak additional languages including but not limited to Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian or Tigrinya. 

• An understanding and value of and trauma informed care. 

• Lived experience of homelessness. 

• Relevant training certificates (First Aid, Health & Safety, Fire Safety). 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.  

Job Description

Job Title: IT Support Administrator {6 Month Fixed Term Contract}

Location: Can be based out of our nearest location to your home: (Hampton, Surbiton, High Wycombe, Solihull). Travel to all locations is regularly required

Reports to: Head of IT

Responsible for: No direct reports

Main purpose of the job

Responsible for the day-to-day running of the charity’s IT systems including maintaining the infrastructure, manage & resolve escalated cases from an outsourced first line support IT service, troubleshooting system issues and escalating problems to the appropriate teams or third parties.

Ensure the uptime, performance and availability of the charity’s IT systems.

Key responsibilities

Provide IT support to the charity’s users and support the work of the Head of IT

Monitor the IT outsourced support service and respond to any escalations

Manage the IT infrastructure ensuring it meets current and future requirements

Ensuring continual availability, reliability and performance of core applications

Perform routine checks on critical services and infrastructure and ensuring backups are in place and are usable to ensure business continuity

Overseeing IT security and compliance and disaster recovery plans

Support and maintain the network creating appropriate IT documentation

Identifying problems and providing solutions through support & documentation

Administration of Active Directory & 365 apps incl. SharePoint, Exchange & Teams

Purchasing equipment, maintaining asset lists and equipment audits

Preparing and issuing IT and telephony equipment to end users

Inducting new starters (onboarding) and closing accounts for leavers (offboarding)

Ensuring IT policies and procedures are documented and up to date

Ensuring that all front-end and back-office systems are kept up to date with the latest firmware, patches and security/maintenance updates

Evaluating and implementing new technology and system enhancements.

Key Relationships

Head of IT & Applications Technician

Home/Service Managers

First Line IT Support Provider & Key IT Partners

Working Pattern

Full-time (35 hours excluding breaks) and flexible. This role will require flexible working in terms of location and working pattern. Occasional evening and weekend working will be required.

Our Values

We are a values-based organisation and strive to demonstrate our values in all we do:

With love

We carry out our work with love, care and compassion

Living positively

We are optimistic in everything we do supporting veterans & their partners in leading happy and fulfilled lives

As a family

We work and live as one team, one family, one community

Standing in their shoes

We show admiration and respect for people and never forget what they have done

Care with courage

We are not afraid to do what is right and what is needed

Our Mission Statement

To provide a range of outstanding care and therapies to veterans and their partners living with disability or dementia.

Person Specification

Essential behaviours / characteristics:

A UK driving license and the ability to travel independently between the four sites

Excellent personal and customer-facing skills

Flexibility and a strong work ethic with a patient “can-do” approach

A commitment to personal and professional development

Committed to our mission, values and to enabling outstanding care for veterans

Desirable skills:

Microsoft Windows Server 2008 onwards

Microsoft Windows 10

Microsoft Office 2016 and Office 365

Microsoft Active Directory Services

Microsoft Exchange 2016 & Exchange Online

Microsoft RDS Terminal Services (Thin Client)

Microsoft SQL Server 2008 onwards

Microsoft 365 & Azure Cloud Platforms

Microsoft SharePoint 365

VMWare vCenter

Nimble Data Storage (SAN)

Apple Mac OS

Cisco routing, switching & VLANs

SonicWall, Juniper and/or Fortigate Firewalls

Meraki MDM (for mobile device and wireless AP management)

Avaya Telephone Systems (or other similar systems experience)

WordPress Web Hosting

Desirable experience:

A reasonable understanding of on-prem data communications equipment (e.g. firewalls, routers, switches, hubs, WiFi controllers and access points, UPS, cabinets, patch panels, Cat 5+ cabling, fibre links, ADSL, analogue, etc.)

At least a basic understanding of wide and local area networking technologies and practices (e.g. MPLS, SD-WAN, VLANs, bandwidth partitioning, etc.)

The charity reserves the right to update and amend this job description to ensure is accurately reflects the role. This will be agreed in consultation with the job holder and where possible the charity would hope to achieve mutual agreement to any reasonable changes.

In line with the Government announcement all of our staff will need to have, or be willing to have, both COVID vaccinations unless medically exempt. In addition, we follow all government guidance in order to protect our vulnerable residents and our colleagues and provide all PPE to be able to do this

Glass Door Homeless Charity is London’s largest open-access winter night shelter. This award-winning, independent charity provides shelter and support for those with nowhere else to turn.

We are recruiting an organised and compassionate Guest Services Assistant to join our growing team.

You will be a confident and friendly self-starter, who takes initiative to get things done. No two days will be the same: we are a dynamic team with all-hands-on-deck approach when required. As the Guest Services Assistant you will interact with guests at our office and partner day centre in the heart of Chelsea.Connecting guests with caseworkers and managing the office space.

We are looking for confident and empathetic people to join our team. Come and be part of something special and help us to relieve poverty amongst homeless people in London. 

Job Description

The Guest Services Assistant is responsible for the following: 

• Communicate with guests sensitively and compassionately to explain key information about Glass Door’s services. This may be over the telephone, in person, by email or by text message. 

• Manage enquiries from guests coming through the office’s intercom system and either responding to these or referring them to caseworkers as appropriate. 

• Provide guest management and direction for guests waiting to see caseworkers. 

• Coordinate between the drop-in centre partner and the Glass Door casework team, ensuring guests are connected with caseworkers in an ordered manner. 

• Working with the Operations Managers, coordinate supply and distribution of resources for guests (such as food vouchers, underwear, warm clothing, clothing vouchers, phones, phone chargers, toiletries, etc) into winter services. 

• Manage the administration of Glass Door’s baggage storage for guests, ensuring guests belongings are received, tagged, stored and returned in an organised manner. 

• Provide support to caseworkers in the management of the computer room, administration of clothing vouchers, bus tickets and other guest support items. 

• Act as the onsite point of contact for Glass Door volunteers supporting casework in the drop-in daycentre.

• Liaise with our day centre partner to connect guests with their post that arrives at the centre. 

• Keep our offices organised and tidy (including storage of office materials, tea and coffee etc.).

• Contribute to the script and information pack used to deliver standardised messages and information to guests and other agencies about our services to individuals.

• Work alongside office volunteers handling enquiries about our services and how to register, being mindful of good practice for working with volunteers. 

• Set up and pack down the building space for women’s group

• Organise and create a schedule for weekly activities for women’s group, ensuring the activities are provisioned with the necessary supplies. 

• Liaise with external activity providers for women’s group – brief them on nature of group, ethos, trauma-informed approach, discuss their planned activity, make bookings. 

• Ensure that the cook has access to kitchen facilities needed and will be able to provide a hot nutritious meal on time, supporting with coordinating food donations as necessary 

• Keep our offices organised and tidy (including storage of office materials, tea and coffee etc.).

• Take responsibility for ensuring that Glass Door rooms and office corridor are safely secured at the end of the day. 

Person Specification 

Essential: 

• Ability to work independently and take the initiative to make important and well-judged decisions.

• Organised with strong time-management skills. 

• Excellent communication skills and the ability to work with individuals who have different styles and approaches. 

• Strong IT skills including experience with Microsoft Office and touchscreen tablets. 

• Ability to adhere to and implement Health & Safety, HR and operational policies. 

• Understanding of and commitment to equal opportunities. 

Desirable: 

• Experience of working with - and awareness of the needs of – people experiencing homelessness or similar disadvantaged groups. 

• An understanding and value of psychologically informed environments and trauma informed care. 

• Lived experience of homelessness. 

• Valid driving licence and willingness to drive the Glass Door van.

• Relevant training certificates (First Aid, Health & Safety, Fire Safety). 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.  

We are seeking an individual with strong customer service and administration skills to join the Royal College of Obstetricians and Gynaecologists (RCOG).

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 16,000 members in the UK and internationally. We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

About the role

In this role you will be part of the Buildings & Guest Services department which is responsible for the delivery of support services including facilities management, health and safety and hospitality within the College.

A friendly and confident individual, you will be responsible for reception duties; greeting all visitors to the College, acting as the first point of contact for enquiries and managing switchboard calls. You will provide administrative and operational support to the team as well as supporting the Events and Catering Contractor with College Dinners and staff events.

This is a varied and fast-paced role, in which you will also support RCOG Health and Safety procedures and Facilities and Building Management.

About you

As the ideal candidate, you will have:

• Strong experience in a direct customer-facing role
• Confident user of Microsoft Office
• Basic Maintenance skills
• Experience working with Facilities Management and Hospitality contractors
• Ability to understand risk and work safely

Benefits

We offer a friendly working environment with an excellent benefits package that includes:

• Generous holiday entitlement
• Flexible working hours
• First class pension scheme
• Season ticket loan
• Free staff lunch (on-site only)

Closing date: 10.00am on Thursday 7 October 2021

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We are therefore looking for candidates whose backgrounds, experience and identity enhance the diversity of our existing team. We are particularly encouraging applications from underrepresented groups at the College such as those from black, Asian and minority ethnic backgrounds and those with a disability. 

[We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa]

A great opportunity has arisen for a Fundraising Administrator for a national charity in order to provide administrative support to the Relationship and Partnership Fundraising team. To maintain accurate records, deal with all types of enquiries from fundraisers, responding as appropriate. Thank fundraisers, process donations and draft stewardship communication.

Deadline: 29th September at 9am. Please send your CV and Supporting statement by the closing date.

The role will also provide administrative support to both our community, major donor and corporate fundraisers and be responsible for creating and maintaining accurate records.

Person specification:
Experience working in a fundraising or office environment.
Excellent organisational and administrative skills.
Experience of dealing with queries from members of the public and providing a high level of customer care.
Excellent attention to detail.
Experience of using Excel and Word.
Good oral and written communication skills, including the ability to draft own correspondence.
Professional, friendly and approachable telephone manner.
Ability to prioritise workloads and meet deadlines.
Able to work on own initiative and as part of a team.

TPP are delighted to be working with a major Health charity providing specialist health services in the UK and leading on crucial global research.

About the role:

You will be joining the charity at an exciting time as a Fundraising Administrator, helping with the launch and delivery of their brand new fundraising appeal. The appeal will provide a range of support to their health services which will in turn provide critical support for the NHS. Projects that the appeal will support will include research into Covid, staff health and well-being projects, and the digital transformation of the organisation.

As the Fundraising Administrator, you will focus on local promotion and use the Charity Extra platform to recruit and steward 'champions' who will engage their networks to help raise funds.

As part of the Fundraising team, your role will be a key part to helping the team achieve aims to contribute to the wider organisational goals by developing supporter relationships and generating repeat, sustainable income.

What you'll need for this role:

This is a short-term role, suiting either a recent graduate or someone looking to build experience within the fundraising and the charity sector. We also welcome previous paid or voluntary experience within the charity sector.

If you have the right skills and feel excited about this post, we want to hear from you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are looking for an experienced mental health professional or therapist with demonstrable interest in suicide prevention to join the therapeutic team at our growing London Centre. Depending on the successful applicant’s skills and experience, we will be offering a role as either a Suicide Prevention Therapist or a Senior Suicide Prevention Therapist at James’ Place London.

We will work with you and train you to develop your therapeutic skills to offer our collaborative semi-structured psychologically informed intervention specifically designed for men in suicidal crisis. You will support James’ Place clients and their supporter(s) to recover from the suicidal crisis and maintain their safety. You will also be participating in robust academic and service evaluation and will be involved in maintaining accurate and up to date clinical records and monitoring forms.

Senior Suicide Prevention therapists will also screen referrals, assess complex clinical cases and supervise Suicide Prevention Therapists.

There is no requirement to specify in your application which role you would like to apply for as we will consider all applications for both roles.

1st round interviews will be held week commencing 4th October 2021.

2nd round interviews will be held on 12th October 2021.

My client is a large health and social care organisation in north London. A wonderful organisation that continues to grow and has recently opened another centre as well as having a number of other exciting projects underway. The finance team are currently in need of an experienced  Assistant Accountant to support them through this busy time.

Key responsibilities:

• Preparing accounts up to trial balance
• Responsible for overseeing the ledgers
• Processing and posting invoices
• Supporting with supplier, customer and ledger reconciliations
• Investigate and resolve anomalies discovered

The successful candidate:

Will be able to demonstrate adequate exposure to the above responsibilities in a previous capacity. Additionally, experience with Quickbooks is essential and must be evident on your CV. The client is looking for a diligent candidate with a particular eye for detail who can get on with a task quickly and effectively with confidence. The role offers extremely flexible hours ranging from 3-5 days a week.

My client is a large health and social care organisation in north London. A wonderful organisation that continues to grow and has recently opened another centre as well as having a number of other exciting projects underway. The finance team are currently in need of an experienced Accountant to support them through this busy time.

Key responsibilities:

• Preparing accounts up to trial balance
• Responsible for overseeing the ledgers
• Processing and posting invoices
• Supporting with supplier, customer and ledger reconciliations
• Investigate and resolve anomalies discovered

The successful candidate:

Will be able to demonstrate adequate exposure to the above responsibilities in a previous capacity. Additionally, experience with Quickbooks is essential and must be evident on your CV. The client is looking for a diligent candidate with a particular eye for detail who can get on with a task quickly and effectively with confidence. The role offers extremely flexible hours ranging from 3-5 days a week.

HR Advisor

London

Are you an experienced HR Advisor with knowledge of working within a matrix organisation?

Greensleeves Care is one of the leading Care Charities in the England and are expanding our HR divison.

We're currently recruiting for an HR Advisor to assist in providing a generalist Human Resources advisory service to our Residential Care homes who form part of a Divisional Structure.

About The Role

As an HR Advisor, you will assist in providing a proactive generalist Human Resources advisory service. Including but not limited to employee relations, recruitment, organisational development, policy development and interpretation; whilst driving best practices and ensuring compliance with all employment legislation across the division.

You will work with the Divisional Support Manager and Home Managers to provide advice in line with Greensleeves Care policies and processes. The postholder will have a sound knowledge of employment law and HR best practice to ensure advice and guidance provided is both accurate and up to date.

About You

• You will hold a relevant CIPD qualification or equivalent experience
• Proven recent experience in an HR role providing general advice to managers and staff on a wide range of employee relations matters
• Thorough knowledge and understanding of employment legislation.
• Able to maintain confidentiality when working with sensitive issues
• Ability to work independently and as part of a team

The position may suit candidates who have preference to travel to Care Homes in the East of England  (Suffolk, Bedfordshire, Warwickshire, Cambridgeshire and Midlands).

What we offer

We are one of the most respected care charities in the UK. With 25 care homes and growing, we have more than 20 years’ experience of in delivering exceptional care and we are excited about the next 20 years. Benefits packages include 33 days annual leave (inclusive of public holidays), a competitive salary, pension scheme, employee assistance programme, and much more.

APPLY NOW

To be part of this home and award-winning organisation please click the apply now!

Please note to apply for this position, candidates are expected to write a supporting statement to accompany their CV on how you meet both the Job Description and Person Specification.

The successful applicant will be appointed subject to ISA first and enhanced DBS disclosure. This post is not subject to the Rehabilitation of Offenders Act 1974. Greensleeves Care is an equal opportunities employer and welcomes applications from all sections of the community.

The job of a Save the Children’s UK Strategic Marketing Communications Planner is strategic and creative.

• Are you a strategist with a creative heart and an analytical mind who ensure a comms idea is properly integrated across the channels that maximise marketing impact?
• Do you have a great track record of working collaboratively with internal colleagues to develop marketing communication plans and new opportunities to reach audiences?
• Are you motivated by our vision of creating a world where every child doesn’t just survive, but

If the answers to these questions are yes, we would love to hear from you!

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children’s unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose

Reporting directly to the Head of Strategic Marketing Planning, the Strategic Marketing Communications Planner will be responsible for developing and managing our plans for supporter engagement with future or current supporters and maximising our marketing impact.

The Strategic Marketing Communications Planner will be instrumental in planning and driving an integrated marketing communications calendar process forward. This will include working with multiple stakeholders and understanding organisational objectives so we continue to tell our story to our supporters.

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. The Senior Media Manager will also support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.

Main Accountabilities

The Strategic Marketing Communications Planner’s key duties will include:

• Being a catalyst of change and driving an integrated, audience-driven approach to marketing planning

• Developing and gaining commitment to our integrated marketing plan to deliver annual objectives

• Reviewing the overall experience we offer to supporters and identifying opportunities and priorities for improvement

• Defining and managing the high-level communications calendar and ensuring opportunities to increase impact are spotted and exploited by coordinating campaigns across teams

• Continually reviewing and optimising our plans to ensure that we respond to external events and learnings so that investment is put in the right places and spend is as effective as possible

• Ensuring organisational learning is consolidated and shared to drive up performance

• Bringing best practice and insights from the external market to the organisation

• Leading or contributing to cross-cutting initiatives that will drive up effectiveness and excellence in marketing and that will benefit the organisation as a whole (e.g. contactability and segmentation)

• Contributing to building our marketing capability

• Being the relationship owner for strategic partners (e.g. media and creative agencies) and ensure a proactive approach to identifying new opportunities (e.g. strategic media partnerships)

Person Profile

Experience

• Strategic marketing experience gained in an organisation (or agency) with complex marketing needs

• Strong commercial acumen, with proven experience of driving up marketing effectiveness

• Expert knowledge and experience of marketing approaches, measurement and best practice, across off and online, with extensive experience in one of the following:

• Building awareness and acquisition
• Building loyalty with supporter/customers
• Messaging and content planning

• Proven expertise in developing strategies built from insights and evidence

• Demonstrable experience of delivering change in ways of working

• Strong understanding of the wider marketing landscape, including key trends and opportunities – and ability to articulate their relevance to the organisation

• Demonstrable experience of working in a multi-product or portfolio environment with diverse stakeholders

• Strong analytical skills.

Abilities

• Ability to communicate with impact, inspire commitment from others, and build strong internal and external networks

• Ability to flex and adapt - learning rapidly and responding to change, while keeping our supporters at the heart of everything you do

Aptitude

• A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment

• A commitment to Save the Children UK’s aims and core values of accountability, ambition, collaboration, creativity, and integrity

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

An exciting opportunity for two experienced Client Advisers to join the Bank Workers Charity, supporting people in need.

These roles are located in our London office and we are currently trialing hybrid office/home working.

About Bank Workers Charity (BWC)

The Bank Workers Charity is an occupational benevolent organisation that supports individuals and their families who are in real need. We offer independent advice, guidance, case management and grant giving for people encountering a wide range of challenges including financial, health, housing and wellbeing issues.  There is a growing need for our services and each year we’re supporting thousands of clients through our expert Helpline team and online resources. 

About the Roles

Your key purpose will be to provide advice, guidance and case management for our clients; to provide solutions to help people in need achieve long-term sustainability; and manage the client journey through BWC services.

About You

This role requires experience of supporting people, who may be vulnerable, in distress or in crisis situations, with practical, long-term solutions in areas such as welfare, budgeting, housing, debt and mental wellbeing, ideally gained within the charity sector, using various channels such as telephone, email and live chat. 

In order to succeed you will have an ability to demonstrate empathy, understanding the complexities faced by clients; you will be able to work calmly and productively under pressure, keeping to deadlines, and demonstrating good decision making skills, with a willingness to learn.  You will be comfortable working in a small team, ensuring the quality of the service you deliver is of a high standard, and able to work externally with our partners to signpost or refer clients when necessary.

What we Offer

In return you will receive a competitive salary along with a range of benefits, which include:

• 28 days holiday plus statutory bank holidays
• Up to 13% employer contribution to BWC’s pension scheme
• Group Life Cover (three times annual salary)
• Season Ticket Loan (upon successful completion of probation)
• Employee Assistance Programme

To apply please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement, outlining how your experience meets the criteria set out in the person specification. 

Closing Date: Monday 4th October 2021 at 9am