Supporter care manager jobs in cambridge, cambridgeshire
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide?
ISWAN has recently reorganised the management of our helpline services and created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to recruit a second Helplines Operations Manager to ensure we have a management structure capable of coping with further growth.
As one of two Helplines Operations Managers, you will be responsible for managing the day-to-day operations of ISWAN’s helplines to ensure our services provide accurate information, appropriate advice, and comprehensive support to seafarers and their families.
You will manage the development of Salesforce and be familiar with Salesforce reporting, particularly using advanced tools like Power BI and Tableau. You will be confident liaising with our IT support service on system issues and developments.
We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled contact centre operations and best practice as well as delivering user and client service improvements.
You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a full-time role (35 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. The role is fully remote and we are flexible about where you are based but you will be working with staff across the UK, India and the Philippines so you will need to be a great team player.
Improving the lives of seafarers and their families with services, resources, strategies and advocacy



The client requests no contact from agencies or media sales.
Senior External Affairs Adviser
Contract type: Fixed Term Contract (12 months)
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Home based
Salary range: £43,000 - £48,000
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
About the role
Join Macmillan Cancer Support as a Senior External Affairs Adviser, where you will play a vital role in shaping and delivering impactful change propositions and external affairs strategies across the UK. Your work will focus on delivering at-scale change for people with cancer, particularly the most marginalised groups.
Key responsibilities:
- Provide senior-level advice to develop external affairs strategies aligned with Macmillan’s mission.
- Lead cross-functional external affairs projects that are evidence-based and impactful.
- Develop and manage relationships with political stakeholders, policymakers, civil servants and healthcare providers.
- Provide high-quality insight and briefings to senior colleagues on the political landscape, and what the external opportunities and risks are.
- Anticipate shifts within the external environment and adapt approaches to maintain our relevance and influence.
- Collaborate with teams to ensure policy positions are strategic and evidence-based.
- Represent Macmillan at external events, advocating for improvements in cancer care.
- Coordinate campaigns to influence public policy and funding decisions.
About you
The successful candidate will have...
- Proven ability to manage complex and sensitive external contexts, making sound judgements on tone and messaging.
- Strong understanding of operating within a four-nations context and engaging with diverse stakeholders, including senior politicians and civil servants.
- Expertise in analysing complex policy issues and developing impactful, evidence-based policy positions.
- Strong organisational skills and flexibility to adapt to changing circumstances and emerging issues.
- Excellent communication skills which are adaptable for external and internal audiences.
- Experience of working in multi-disciplinary teams or on multi-disciplinary projects.
Recruitment process
Application deadline: 23:59 on Tuesday 16th December 2025
Interview date: Virtual interviews will be held on 8th January 2026
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So we can support you to be your best during the application or interview process, please contact Macmillan's TA Team for advice and reasonable adjustments.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SCIE Vision
We are committed to building a society which enables people who draw on social care to live fulfilling lives.
At the SCIE, we are driven by our values:
· Progressive – always learning and developing.
· Inclusive – working together for equality, diversity, and fairness.
· Credible – evidence-based, robust, and reliable.
· Transparent – open and honest.
· Committed - focused on making a difference to people’s lives.
The role:
A great opportunity for you to join our small friendly team and make a real difference to people’s lives by:
· keeping our finances running smoothly
· supporting smarter decision-making
· help power the work that changes lives.
If you’re detail-driven, organised and ready to make your skills matter, we’d love to have you on our team.
What we are looking for:
· actively studying for your AAT or already qualified, with a solid grasp of financial processes and the confidence to work accurately at pace.
· previous experience of working within a Finance Team
· someone who loves getting the details right and takes pride in keeping finances running like clockwork
· strong numeracy, great organisational skills, and a proactive, can-do attitude
· a problem-solver who enjoys improving systems, collaborating with colleagues, and making a real impact through your work.
What we offer in return.
We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SCIE Vision
We are committed to building a society which enables people who draw on social care to live fulfilling lives.
At the SCIE, we are driven by our values:
· Progressive – always learning and developing.
· Inclusive – working together for equality, diversity, and fairness.
· Credible – evidence-based, robust, and reliable.
· Transparent – open and honest.
· Committed - focused on making a difference to people’s lives.
The role:
A great opportunity for you to lead a small, impactful team and make a real difference to people’s lives by:
· leading SCIE’s transformation in co-production, embedding sector-leading practice and strengthening governance across the organisation
· leading the implementation of SCIE’s Three-Horizon Roadmap for co-production, creating sustainable change and positioning SCIE as a sector leader in co-production practices
· managing and motivating a high-performing enablement team, providing expert guidance and support across all directorates.
· generating and sustaining income for co-production improvement activity, developing new products and partnerships
· embedding inclusive, co-production across all SCIE programmes, ensuring diverse voices are heard and valued
· building staff confidence and capability through training, resources, and practical tools.
What we are looking for:
· proven leader in co-production, with experience in social care or related sectors
· skilled in organisational change, income generation, and programme management
· exceptional communicator and relationship builder, able to work collaboratively with a wide range of stakeholders
· in-depth knowledge of co-production principles and practice and health and social care systems
· committed to inclusive, trauma-aware practice and continuous improvement.
What we offer in return:
We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service. Benefits of working for SCIE can be found here Work for the Social Care Institute for Excellence - SCIE
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.
About This Job
This is an exciting training role in Army Cadet Headquarters responsible for the coordination, development and implementation of strategic training policy across the Army Cadets.
We are looking for a training professional to bring their skills, enthusiasm, and personal credibility to the team and lead on the training governance, strategic policy, and implementation of training requirements across both our volunteer staff and employed workforce.
This role is key to ensuring Army Cadets training meets the governance requirements of the MOD, and follows required process and procedure, whilst forging its own dynamic and flexible youth training policies to meet the needs of a modern youth organisation.
This position is a permanent full-time post (40 hours per week) which will be office based in Cadets Branch, HQ Regional Command in Aldershot, however significant homeworking will be permitted. The starting salary for the post will be £32,600 per annum.
Essential Skills
· Experience of delivering strategic training policy for a large organisation
· Risk Management or Safety qualifications.
· Experience in delivering training.
· Demonstrable success in establishing effective working relationships across a range of organisations.
· Excellent written and verbal communication skills, effective interpersonal skills, and emotional intelligence.
Please refer to the attached Job Description for further information.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together, in both charities we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.
Who we are
You will enjoy being part of our small team who work very happily together. By joining ACCT UK, you will help us to reach more young people and make a greater difference, and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charities’ work in pursuit of their charitable aims.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· The ability to work both from home and from our Aldershot office.
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by Sunday 21st December 2025.
Please note, AI should not be used to produce either the covering letter or CV.
Interviews will be held in Holcombe Moor Training Camp, Spenleach Ln, Bury BL8 during the week commencing Monday 12th January 2026.
Please note that as charities dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.
We reserve the right to close the role advertisement early if we receive a large number of applicants.
Army Cadet Charitable Trust (ACCT) UK aims to give all young people the opportunity to develop and achieve through Army Cadets activities.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Introduction
Digital Care Hub CIC (DCH) is the leading digital support organisation for adult social care providers in England. We provide practical guidance, resources, and leadership to help care services adopt and implement digital technologies safely, efficiently, and in line with regulatory expectations. As digital transformation accelerates across health and care, Digital Care Hub plays a crucial role in shaping a future where technology enhances, rather than replaces, human-centred care. As part of our continued development, we are expanding our regional delivery model to ensure greater alignment, visibility, and consistency across our support offers. The Regional Strategic Manager will play a key leadership role in this model.
About the role
The Regional Strategic Manager will act as the main point of coordination and leadership for our work across all 9 regions, ensuring local support is high quality, consistent, and strategically aligned with national goals.
You will work closely with our Local Support Organisations (LSOs), local authorities, Integrated Care Systems (ICSs), system partners and care associations to build strong regional networks, ensure insight flows between local and national levels, and embed DCH and Better Security, Better Care (BSBC) priorities.
Reporting to the Programme Director, you will be part of the national delivery team but focused on regional strategy, delivery oversight, and stakeholder engagement.
Key responsibilities
• Provide strategic oversight of all regional delivery activity, ensuring alignment with the national programme objectives.
• Act as the main point of contact for LSOs in the region, supporting them to meet their grant requirements and develop high-impact local delivery plans.
• Coordinate and facilitate regional & cross-regional networks, communities of practice, and events.
• Build and maintain strong relationships with key regional stakeholders including local authorities, ICSs, ADASS branches, and care associations.
• Lead regional reporting and insight gathering, ensuring local intelligence informs national strategy and vice versa.
• Support consistency and quality of LSO delivery across the region, sharing best practice and facilitating joint working.
• Represent DCH and BSBC at national and regional meetings, boards, and strategic forums.
• Feed into the development of regional strategies, funding bids, and improvement plans.
• Work closely with the national team to ensure strong integration of regional activity within wider programme delivery.
About you
Skills and experience
• Proven experience in a strategic or delivery leadership role within health, care, or the public sector.
• Strong understanding of adult social care and/or digital transformation within the care system.
• Demonstrated ability to manage relationships with senior stakeholders and build collaborative networks.
• Experience supporting or overseeing delivery partners or commissioned services.
• Ability to work independently while contributing to a wider team.
• Confident in using data and local insight to drive planning and improvement.
• Excellent communication skills, including verbal presentation and written reporting.
• Highly organised and adaptable, comfortable working in a fast-paced and evolving context.
• Understanding of regional policy structures, local government, or ICS and ICB governance is desirable.
Send your CV and a short covering statement outlining your interest in the role and
how your experience fits what we’re looking for via the Charity Jobs platform.
Early applications are encouraged as applications may close early if we receive a high volume of candidates.
The Digital Care Hub provides free information, guidance and support to enable adult social care providers to make the most of digital technology
The client requests no contact from agencies or media sales.
Wellbeing Manager (fixed term contract until 31.12.26 with potential to extend, subject to funding)
Location: Remote or hybrid – can be fully remote or hybrid with option to attend our head office in Redditch, Worcestershire
Employment Type: Part-time (between 14 and 17.5 hours per week). Some evening and weekend work required. Hours to be agreed with line manager.
Salary: £40k (pro rata)
About the Employer
Cavell is the charity that transforms the lives of nursing and midwifery professionals facing crisis and tough times. The need for Cavell has never been greater, and the charity is at its most critical point in its 108-year history as the demand for support is at an all-time high. Cavell is evolving their support offer to offer a Wellbeing Conversations service on a 12-month pilot aiming to help nursing and midwifery professionals to navigate feelings of stress, overwhelm or uncertainty.
The Role
We are looking for a compassionate, non-judgemental and empathetic individual who is experienced at supporting individuals in a Wellbeing role to co-deliver the Wellbeing Conversations Service. The successful candidate will use a blend of reflective listening, coaching-style questions, practical guidance and signposting to help nursing and midwifery professionals explore their stress, develop healthy coping mechanisms and empower them to address personal and work factors which are contributing to their stress.
This position operates as a job-share, and we are looking for someone to join the existing postholder in delivering the role.
Applicants should be comfortable working collaboratively and communicating effectively to provide seamless coverage and share responsibilities.
Key Responsibilities:
Service Delivery:
- Deliver Cavell’s Wellbeing Conversations service including conducting triage calls and delivering virtual Wellbeing sessions ensuring high-quality delivery, consistency, and responsiveness to demand.
- Ensure exceptional record keeping, ensuring that all relevant data protection and privacy legislation is adhered to.
- Undertake administrative duties to support the delivery of the service, including data entry.
- Have regular peer supervision with their job-share.
Collaboration:
- Work with the Support Team, wider staff, and external stakeholders to identify common themes, challenges, and emerging issues affecting the nursing and midwifery workforce.
- Engage with referral partners and the funder to maintain effective working relationships.
- Signpost individuals to other services and sources of support, including where the Cavell Wellbeing Conversations service may not be appropriate for their needs.
- Assist the Marketing and Communications team to create collateral, capture case studies and build content kits.
Insights and Evaluation:
- Share insights and learning from wellbeing conversations to help shape and strengthen Cavell’s broader support offer and inform service development.
- Co-lead on the evaluation of the Cavell Wellbeing Conversations service including building surveys, analysing data and creating reports.
- Share knowledge and trends with other internal and external stakeholders.
The Ideal Candidate:
We’re looking for someone who
- Has experience of working in a wellbeing support role.
- Has experience of giving emotional support and practical guidance to individuals who are stressed or overwhelmed.
- Has experience of using coaching-style questions to help people manage stress and develop healthy coping mechanisms.
- Has excellent communication skills (oral and written).
- Is fully competent with IT including Microsoft Office.
- Has effective organisation and time management skills.
- Has experience of optimising a CRM database to effectively capture and manage data.
- Has a sound understanding of the mental health support services provision nationally.
- Has an understanding or empathy for the pressures facing nursing and midwifery professionals.
Our ideal candidate will also:
- Have experience of working as a nursing or midwifery professional (desirable).
- Have a coaching qualification (desirable).
- Mental Health First Aid or similar qualification (desirable).
Benefits:
- A flexible, supportive working culture
- 30 days of annual leave (including bank holidays)
- Up to an 8% employer pension contribution
- Access to an employer assistance program
- Enhanced sick pay (after probation)
- Enhanced family leave policies
Application process:
- Please click on the 'Apply' button to download the full job pack
- Submit your CV and cover letter answering the below questions by 12pm on Thursday 11th December
- Why are you interested in the role?
- How do your skills, knowledge and experience make you a successful Wellbeing Manager for Cavell?
- Do you have a current notice period?
For candidates who are shortlisted for 1st interview stage, this interview will be held remotely w/c 15th December 2025 and will incorporate a role play task. There will also be the opportunity to ask the panel questions. There may be an informal chat via Teams after the first interview as part of the selection process.
Supporting the nursing and midwifery family through tough times.
Please note: We are currently recruiting for two separate roles - Project Manager and Administrator. However, we welcome applicants who may wish to apply for both roles combined as a full-time position. These roles are usually carried out by one person, with a combined salary of up to £34,000. If you wish to apply for both roles, please complete only one application and clearly state at the top of your personal statement that you are applying for the full time combined role.
About the Role
Working alongside the Managing Director, you will play a key role in supporting the day to day running of the BDD Foundation while leading on key projects during this three month cover period. The primary focus of this role will be to oversee and manage the Overcoming BDD Programme (OBP), ensuring effective delivery, volunteer support and supervision, and a high quality, compassionate experience for all participants.
In addition to the Overcoming BDD Programme, you will provide project management support across other core initiatives, including the Schools Project, Conference planning, and any additional projects that form part of the charity’s priorities during this period. You will work collaboratively with the team to maintain operational efficiency, uphold the charity’s values, and contribute to activities that extend our impact and support the BDD community.
This role also involves HR responsibilities, including overseeing the full employee life cycle of staff and volunteers, reviewing and updating charity policies, and managing any people or volunteer related queries or concerns. Knowledge and understanding of HR processes is desirable, but not essential - this can be discussed at interview or offer stage should it not already be part of your skillset.
This is a meaningful and rewarding opportunity for someone who is organised, values driven and keen to contribute to positive change for people living with Body Dysmorphic Disorder (BDD).
How to Apply
Please submit a CV and a personal statement (maximum 750 words) via CharityJob by 12pm midday on 3rd December 2025.
In your personal statement, please include:
- Why you are interested in the role
- Any connection you may have to BDD or passion for the cause
- The skills and qualities you would bring
- How your experience makes you suitable for this position
Interviews are due to take place on 11th and 12th December 2025
If applying for both the Project Manager and Administrator roles combined, please state this clearly at the top of your personal statement and submit only one application.
This role is open to UK based applicants only and subject to a DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
£31,647 pa + benefits
Monday-Friday, 9-5 (on call rota availability)
Saffron Walden, Essex
Are you a confident leader with a passion for supporting people with learning disabilities? As a Team Manager at Peabody, you’ll guide a team of dedicated support workers to deliver high-quality, personalised services that help our customers live independently, safely, and with dignity.
This is a role where your leadership, empathy, and drive will shine. You’ll be the anchor for your team—offering support, solving challenges, and leading service improvements that make a real difference. If you’re ready to lead with kindness and purpose, we’d love to hear from you.
What you’ll do
- Lead, supervise, and motivate a team of support workers
- Provide regular supervision and model best practice in complex cases
- Oversee assessments, support plans, and reviews to ensure quality care
- Maintain accurate records and monitor performance using digital systems
- Work with external agencies to assess referrals and prioritise support
- Build strong relationships with local services and professionals
- Promote independence, wellbeing, and inclusion for all customers
- Manage safeguarding and risk concerns with confidence and care
- Champion self-advocacy and customer empowerment
- Lead team meetings and contribute to training and development
What you’ll need
- Experience of providing care support
- Strong leadership and team management skills
- Availability to work unsocial hours i.e. evenings, nights, weekends and public holidays
- Willingness and ability to travel
- Confidence in assessing needs and managing risks
- Excellent communication and problem-solving abilities
- IT skills and attention to detail for record-keeping
- A positive, energetic, and empathetic approach
- Commitment to equality, inclusion, and customer service
- A full UK driving licence and access to your own car
- A satisfactory Enhanced DBS check (Peabody pays for this)
Why join us?
When you join Peabody, you’re joining a team guided by our values – Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What we offer:
- 25 days’ annual leave plus bank holidays.
- Flexible benefits package (healthcare, dental, lifestyle discounts).
- 4x Life Assurance.
- Two additional paid volunteering days each year.
- Up to 10% matched pension contribution
Please read before applying:
- We are unable to provide visa sponsorship; you must be able to demonstrate you have the right to work in the UK.
- Interviews will take place in person on the 17th of December in person at Ferguson Close, Saffron Walden, Essex CB11 3HY.
- An enhanced DBS check is a requirement of this role
- A full UK driving licence and access to your own car is essential
If this sounds like the kind of meaningful work, you’d love to be part of, we’d love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
Closing date: 4th December 2025 at midnight.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Individual Giving Lead x2 (Supporter Experience & Acquisition)
We are looking for two ambitious and proactive fundraisers to join our growing Individual Giving Team. These exciting roles will help shape the future of supporter engagement, placing donors at the heart of everything we do and driving vital income to support world-leading patient care.
Positions:
- Individual Giving Lead (Supporter Experience)
- Individual Giving Lead (Acquisition)
Location: Cambridge / Hybrid (minimum two days per week in the office)
Salary: £30,000 – £35,000 per annum (depending on skills and experience)
Hours: Full time, 37.5 hours per week
Contract: Permanent
Closing date: 11.59pm on Thursday 18th December 2025 (we may close early if sufficient applications are received).
About the roles
Individual Giving Lead (Supporter Experience)
As our Supporter Experience Lead, you’ll develop and deliver personalised, meaningful journeys for thousands of supporters. You will be the advocate for our donors—ensuring every interaction feels thoughtful, bespoke, and truly valued.
This role is pivotal in driving repeat giving, maximising donor loyalty, and increasing lifetime value across all Individual Giving channels. You’ll use insight, creativity, and innovation to build best-in-class supporter experiences, strengthen long-term relationships, and help shape the future of the donor stewardship.
Individual Giving Lead (Acquisition)
As our Acquisition Lead, you’ll focus on growth bringing new supporters into the community through diverse, multi-channel campaigns including digital, direct mail, and face-to-face.
You’ll lead innovative acquisition activity, test and optimise new approaches, analyse performance, and ensure the charity is always growing sustainably and strategically. As the expert in new donor recruitment, you will deliver high-quality campaigns that attract committed, long-term supporters inspired by life-changing impact.
Both roles will collaborate closely, ensuring a seamless handover from acquisition into supporter experience and building a truly integrated and powerful Individual Giving programme.
About you
Whether your strength lies in supporter journeys or supporter recruitment, you will be:
- An experienced, proactive fundraiser or marketeer with a passion for delivering outstanding donor experiences.
- Insight-driven, curious about data, and motivated to constantly test, learn, and improve.
- A confident communicator with strong organisational skills and excellent attention to detail.
- Someone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm.
- Passionate about healthcare and inspired by the opportunity to make a real difference for patients and their families.
Key Responsibilities (across the two roles)
Supporter Experience Lead
- Develop and deliver a personalised supporter experience plan as part of the Individual Giving Strategy.
- Create bespoke, hyper-personalised communications that enhance donor loyalty.
- Build journeys for mid-value donors, regular givers, and pre-lapsed supporters.
- Collaborate with the Acquisition Lead to deliver an exceptional welcome journey.
- Monitor KPIs and use insight to improve retention, net income, and lifetime value.
Acquisition Lead
- Plan and deliver multi-channel campaigns to recruit new supporters.
- Drive digital, direct mail, and face-to-face acquisition activity.
- Deliver a strong past-patient programme in partnership with wider teams.
- Work closely with the Supporter Experience Lead to ensure a seamless welcome journey.
- Analyse KPIs and optimise activity to achieve competitive CPA and long-term value.
Essential Skills & Experience (for both roles)
- Experience managing projects or campaigns in a fast-paced fundraising or marketing environment.
- Strong communication skills—written and verbal.
- Excellent attention to detail, accuracy, and organisational skills.
- Ability to manage competing deadlines and work both independently and collaboratively.
- Strong numeracy skills with confidence managing budgets.
- A proactive and positive team player with a passion for our mission.
- Computer literacy and experience with Microsoft Office.
In return
This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital.
You will receive a fantastic benefits package including:
- Pension Scheme with 7% Employer Contribution
- 25 days Annual Leave + Bank Holidays + Your Birthday off (increases to 29 days after 2 years)
- Group Life Assurance (4x salary)
- Enhanced Maternity and Paternity Pay
- Annual Eye Tests + £65 towards computer-use glasses
- On-site Leisure Centre
- NHS Discount Schemes
- Health Cash Plan – Medicash
- Employee Assistance Programme
- Cycle to Work Scheme
We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we’re always looking to enrich and diversify our charity.
Other roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, Donor Acquisition, Campaigns Officer, Marketing Executive, or Customer Engagement roles.
PLEASE NOTE: These roles are being advertised by NFP People on behalf of the organisation.
Empower Technology, lead innovation: Join us as our Infrastructure & DevOps Team Lead!
Are you passionate about building secure, scalable, and resilient technology platforms? Do you thrive in a collaborative environment where your leadership shapes the future of cloud and DevOps practices?
We're looking for an inspiring Infrastructure & DevOps Lead to join our team and drive operational excellence for Victim Support's critical services.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role
What You'll Do:
- Lead and mentor a talented team of Infrastructure Engineers and DevOps specialists.
- Shape and deliver our infrastructure and DevOps strategy, ensuring our Azure and AWS environments are robust, secure, and future-ready.
- Oversee cloud operations, automation, and CI/CD pipelines-championing best practices in Infrastructure as Code and container orchestration (Kubernetes, AWS Lambda).
- Collaborate across teams to deliver integrated, secure, and high-performing solutions.
- Ensure compliance with security frameworks (ISO27001, GDPR) and drive continuous improvement in service delivery.
Who We're Looking For:
- A proven leader with hands-on experience in infrastructure and DevOps roles (ideally 2+ years).
- Expertise in AWS and Azure cloud environments, Infrastructure as Code (Terraform/CloudFormation), and automation tools (GitHub Actions).
- Strong background in CI/CD, containerization (Docker/Kubernetes), and cloud security.
- Excellent communicator and mentor, able to engage stakeholders at all levels.
- Committed to fostering a diverse, inclusive, and high-performing team culture.
Why Join Us?
- Make a real impact supporting vital services for Victim Support.
- Work remotely with a supportive, forward-thinking team.
- Opportunities for professional growth, learning, and certification.
- Be part of an organisation that values innovation, well-being, and work-life balance.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
Ready to Lead the Way?
If you're excited to drive technology transformation and empower others, we'd love to hear from you! Apply now and help us shape the future of Victim Support's technology estate.
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking an experienced and dynamic Fundraising Officer to join the fundraising team at the Batten Disease Family Association CIO (BDFA).
The BDFA, founded in 1998 is the only patient organisation in the UK for families affected by Batten disease, a rare and terminal neurodegenerative condition that affects children and young adults. The BDFA offers informed guidance and support to families and the professionals who work with them, as well as actively raising awareness, and promoting research into the management of Batten disease to improve patient care pathways and ultimately find a cure.
This is an exciting time to join the charity, which has grown to offer additional support services for families affected by Batten disease and to implementing a long-term strategy to develop its advocacy, education and research capabilities. Come and join our supportive team as we continue to build and develop the organisation and strengthen our financial resilience.
We’re looking for an individual who has some experience in fundraising, particularly leading on all aspects of community fundraising, developing and nurturing relationships with volunteer fundraising groups and individual supporters. The successful candidate will work under the guidance of our CEO to develop community fundraising maximising the funds raised by volunteer fundraisers and developing supporter engagement. The successful candidate will also work alongside our Trusts and Foundations Fundraising Officer to support our Trusts and Foundations income generation.
The Ideal Candidate for this role will have:
- Experience in all aspects of community fundraising including events, assisting fundraisers to develop imaginative fundraising ideas and inspiring new supporters to raise funds whilst maintaining relationships with existing supporters
- Experience in building and sustaining long-term relationships with fundraising groups and individual supporters
- Experience in managing effective and creative fundraising communications on social media and the website
- Ability to contribute to the overall Trusts and Foundations income stream, including proactively researching and identifying grant funding opportunities
- Ability to lead on creative fundraising campaigns around key events such as Batten disease awareness day and Christmas
This job requires a motivated individual who has a passion for all those within our Batten community and a strong desire to support the development and financial growth of the BDFA. The role is full time (35 hours per week) and is home based with occasional travel around the UK to meet donors and support fundraising events.
The BDFA recognises the positive value of diversity and is committed to creating a diverse and inclusive team. We encourage applications from all suitably qualified or experienced individuals, regardless of their race, gender, biological sex, disability, religion/belief, sexual orientation or age.
Salary £27k - £34k PA dependent on experience
Upload a CV and covering letter to apply
Apply by: Monday 15th December
Interviews for this role will take place on Monday 22nd December
International Aid for the Protection & Welfare of Animals (IAPWA) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need. Through our global projects and partnerships, we’ve supported more than 55,000 animals so far, and we’re now looking for a Challenge Events Manager to help us grow this impact even further.
As our Challenge Events Manager, you’ll lead, grow and deliver a programme of UK and overseas challenge events that inspire supporters and generate vital income for IAPWA.
Key Responsibilities
Event Planning & Delivery
- Develop and manage an annual portfolio of owned, third-party and virtual challenge events
- Lead on budgets, timelines, risk assessments and operational plans
- Coordinate logistics with event partners, suppliers and internal teams
- Ensure all events meet compliance, safeguarding and health & safety standards
Participant Recruitment & Stewardship
- Deliver marketing and recruitment strategies to drive sign-ups
- Manage the full supporter journey, from registration through to post-event stewardship
- Provide outstanding supporter care that boosts satisfaction and retention
- Monitor and support participants’ fundraising progress
Income Generation & Financial Management
- Set and manage income and expenditure budgets
- Track financial performance and report against KPIs
- Identify opportunities to maximise net income and diversify the event portfolio
Marketing & Communications
- Create compelling promotional campaigns
- Develop engaging content for digital channels, email journeys and printed materials
- Ensure consistent branding and messaging across all communications
Partnerships & Stakeholder Management
- Build strong relationships with event organisers, corporate partners, suppliers and ambassadors
- Negotiate contracts to secure best value
- Represent IAPWA at events, expos and community gatherings
Data, Insights & Reporting
- Maintain accurate event and participant data within our CRM
- Analyse trends to improve future events
- Produce clear reports for senior management and trustees
Team Leadership
- Line manage a small team of volunteer Adventure Coordinators
- Provide coaching, development and performance management
- Foster a collaborative, supportive team culture
- Develop the team in line with the growing Adventures for Animals initiative
Experience & Skills
Essential
- Proven experience delivering successful challenge or mass-participation events
- Strong project management skills and ability to manage multiple events
- Experience in digital marketing and supporter acquisition
- Excellent interpersonal and supporter care skills
- Experience using CRM and fundraising platforms (e.g. Enthuse, JustGiving)
- Ability to work flexibly, including occasional weekends/evenings
- Strong written and verbal communication skills
- Confident budget management
- Creative, proactive problem-solver
Desirable
- Experience within the charity sector
- Understanding of fundraising regulations, GDPR, and health & safety
Further Information
How to Apply: Please send a CV and covering letter via the CharityJob portal
Interview Process: Interviews will be held on a rolling basis between 8th-19th December 2025
IAPWA (International Aid for the Protection & Welfare of Animals) is a UK registered charity dedicated to creating a better future for animals in need
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
We’re looking for an enthusiastic, motivated and well organised individual to join the Stroke Recovery Service across Birmingham and Solihull.
This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.
Position: S11327 Stroke Support Coordinator
Location: Home-based, Birmingham and Solihull. However, regular travel will be required as part of this role (will include team meetings and other work-related meetings)
Hours: Part-time, 21 hours per week
Salary: Circa £16,400 per annum (FTE circa £27,435 per annum)
Contract: This is a fixed-term contract until 31 August 2026. Services are contracted. Continued funding is subject to future contract renewals and cannot be guaranteed
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 7 December 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: Week commencing 15 December 2025. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Stroke Association Service Delivery Coach, the coordinator will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator you will provide personalised information, advice and support with regular reviews throughout.
Key responsibilities will include:
- Working with the local Health and Social services to receive referrals to support stroke survivors and their careers.
- Providing personalised information, advice and support to address any needs identified.
- Completing Needs Assessments with stroke survivors and supporting them to develop a stroke recovery plan.
- Providing regular reviews to support people in establishing and achieving their own personal goals.
About You
The post holder will:
- Have a background in a caring and/or charity profession supporting people with disabilities.
- Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.
- Have experience of working with people who may have additional communication support needs.
- Have the ability to use basic Microsoft system.
This role requires regular travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The Supporter-led Fundraising (SLF) Department at Alzheimer’s Research UK (ARUK) is responsible for mass fundraising, enabling individuals, communities and companies to support ARUK through their own talents and passions. As well as driving registrations and income through third party, virtual and mass participation events and managing these relationships to maximise income.
The Online Fundraising Team is key to the success of SLF as they work across Regional, Sporting Events, Marketing and Corporate teams to drive a future focussed department, exploring new technologies, audiences and opportunities for ARUK, testing the potential of these and advising other teams on how to capitalise on these.
The role of Online Fundraising Manager will work with the Senior Central Fundraising Manager to identify the strategy for the team, lead fundraising campaigns, and develop new propositions and ways of working for the team, department and wider organisation. This role will line manage two Online Fundraising Team Officers and one Online Fundraising Executive to support SLF in delivering our strategy and meet our departmental annual income target.
You will work closely with the Marketing and Supporter Engagement Team, Regional Fundraising Team, Corporate Team, Celebrity Team and Digital Team to ensure we are identifying and partaking in the latest, most relevant and time-worthy online fundraising campaigns to ensure maximum income generation for SLF and Alzheimer’s Research UK.
This is a 12-month fixed term contract to cover a period of maternity leave.
Key Responsibilities:
Line Management
· Recruitment, induction, training and ongoing line management of the Online Fundraising Team (OFT); providing direction and support to drive their success to ensure a highly motivated team, equipped to deliver the operational plan and support in reaching SLF’s targets.
· Conduct monthly one-to-ones, quarterly reviews and annual appraisals to ensure high performance and development within the team.
· Responsible for workload distribution among the OFT, ensuring focus on income generation, community engagement and operational priorities.
· Support, encourage and motivate the OFT to hit financial and non-financial targets and to work collaboratively across SLF and the wider charity.
· Responsible for inputting and translating the Team Strategy, executing operational plans and for the operational performance of the team.
· Ensure OFT is fully trained and are competent representatives of ARUK.
Digital Fundraising & Online Communities
· Support and coach the team to generate fundraising through online communities, including Facebook challenges, cryptocurrencies, streaming channels and new tech. You will provide guidance on content, stewardship, and conversion.
· Lead the Facebook Challenge strategy and translate this for all stakeholders. Bringing all relevant teams together to ensure the Challenges are reaching the right audiences, supporters are stewarded appropriately, and the opportunities of these events are maximised.
· Responsibility for managing and delivering c£500k from Facebook challenges p.a
· Develop and oversee strategies for crypto and streaming fundraising, identifying opportunities within Web3 communities and streaming ecosystems.
· Ownership of relationship with external agencies, holding regular check ins and ensuring the skill levels across the team of third-party systems.
· Monitor trends, campaign performance, and supporter behaviour to inform strategy adjustments and post-event improvements.
· Build relationships with other third sector organisations to share ideas, successes and concerns to build robust fundraising challenges and develop direction for new opportunities.
· Lead the creation of a Streaming New Product Development pipeline to test innovative fundraising approaches with content creators and streaming communities.
· Ensure the team effectively engages online communities to amplify ARUK activity and maximises supporter participation.
· Work with internal teams to ensure consistent supporter engagement and stewardship across all online platforms.
New Audiences & Partnerships
· Lead and oversee the development of partnerships with crypto/blockchain companies, gaming developers, industry events, and other relevant networks to expand supporter reach.
· Maximise fundraising opportunities through third-party collaborations and emerging digital channels.
· Work closely with the Celebrity Team to identify potential content creator fundraisers and ensure they are stewarded appropriately.
· Responsible for developing Online Fundraising Corporate strategy, providing guidance to team for developing corporate pipeline, building partnerships and maximising relationships.
· Work with Digital team to identify new potential fundraising platforms and digital methods of fundraising.
Team Management
· Attend relevant sector-wide meetings to understand latest trends to inform strategy and direction of team.
· Undertake evaluation of income area, considering contribution, ROI and long-term potential.
· Stay abreast of competitor activity, particularly in designated areas, to inform strategy.
· Develop a full understanding of ARUK systems including data, finance and compliance in order to support the team in creating well informed processes and use of systems.
· Champion the Online Fundraising Team across SLF and ARUK, sharing knowledge and education teams on the opportunities available.
· Upskill the OFT and team development, with focus on corporate applications and content creator proposals.
· Upskill internal teams (e.g. fundraising, corporate, philanthropy) to embed cryptocurrency and digital fundraising into everyday supporter interactions.
What we are looking for:
· Relationship management experience
· Project management experience
· Experience in fundraising strategy development and delivery.
· Understanding of social media and online platforms
· Line management experience, particularly experience managing a team
· Proven track record of meeting or exceeding financial and non-financial targets.
· Good practice and understanding of GDPR and compliance.
· Experience in creating supporter journeys
· Adept at utilising data strategically for decision-making and achieving organisational goals and using analytics to identify trends and optimise donor engagement.
· Strong financial management and budgeting skills.
· Excellent communication skills, both verbal and written
· Ability to manage a busy and varied workload
· Excellent organisational skills
· Great attention to detail
· A positive and contagious enthusiasm to learn and spot potential
· Skilled at building excellent relationships with internal and external stakeholders.
· An approachable team player who is always seeking opportunities for collaboration
· Effective account, people and performance management skills
· Flexibility to work unsociable hours
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £43,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 7th December 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.







