Supporter care officer jobs in Edinburgh

Sue Ryder supports people at the most difficult times of their lives

Are you an experienced fundraising compliance professional with a proven track record in developing and implementing strategic plans, along with creating supporting policies, processes, and training programs?

The Role
Reporting to the Head of Commercial Support and Governance, the role works alongside the Fundraising Supporter Services and Standards Manager, Retail Operations Manager and Retail Support & Projects Manager.
The Commercial Directorate incorporates Fundraising and Retail Operations alongside other Commercial activities such as the International Learning Academy at Sue Ryder. The role will focus predominantly on fundraising operations compliance and provide leadership and assurance guidance for other commercial operations.

You will lead the development and implementation of a compliance framework across all fundraising operations at Sue Ryder which includes, maintaining awareness of external legal and regulatory requirements, engaging stakeholders to review and update policies, work with subject matter experts to create compliance processes and training.
You will also build and maintain reporting and other mechanisms which clearly identify where assurance is available or where not, providing leaders with data to focus on improving compliance.

Key Responsibilities:

• Develop and implement the compliance framework, which includes creating an audit and assurance program for Fundraising, leading on audits where applicable.
• Review and update all compliance policies and procedures, recommending and gaining agreement with subject matter experts for appropriate review periods.
• Ensure adequate training resources are available for compliance related matters and ensure regular reporting to monitor compliance and inform managers.
• Collaborate with stakeholders, including the Junior Data Protection Officer, to update data protection processes. Regularly review consent statements ensuring these are appropriate and standardised, managing third-party consent documentation.
• Review, advise and agree sign off with subject matter experts on fundraising materials sent out across Sue Ryder.

Essential Criteria:

• Expert knowledge of the CAP code, General Data Protection Regulation, Privacy and Electronic Communications Regulations (PECR), Code of Fundraising Practice and other charity requirements set by the ICO, the Fundraising Regulator, Gambling Commission’s Licence Conditions and Code of Practice and HMRC Gift Aid Standards.
• Proven experience of creating and reviewing policies and guidance in a fundraising or retail environment.
• Experienced in implementing reporting mechanisms (SLA/KPIs) using multiple data sources and systems and internal and external audit processes and risk management.
• Understand and have experience of project management processes.
• Excellent teamwork, emotional intelligence, and leadership skills.
• Capable of managing competing priorities to meet business need, balancing risk and commercial benefit
• Able to manage time, plans, projects, and tasks effectively.

Desirable Criteria

• Able to develop a network of relationships across the organisation to deliver objectives as a skilled negotiator able to influence and motivate others
• Proficient with various computer and communication software relating to fundraising, retail and/or learning and development environments.

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme
• and lots more. Please visit our careers website for the full list.

Interviewing on a rolling basis - virtual interview plus a online skills test

**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

If you want more than just a job, we want you.
Join the team and be there when it matters.

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Service Development Manager

We are looking for an experienced and resourceful Service Development Manager to work closely with the CEO to establish and deliver a strong presence across Forest of Dean, Cheltenham and Tewkesbury.

This is an opportunity to join a supportive and purpose-driven team where your work will make a direct difference to families across Gloucestershire.

Position: Service Development Manager

Location: Remote/Gloucestershire, with regular travel across Forest of Dean, Cheltenham and Tewkesbury and occasional attendance at the Stroud office

Hours: Part-time, 30 hours per week

Salary: £38,000 pro rata (£30,811 actual salary for 30 hours per week)

Contract: 24-month fixed-term contract

Closing Date: 20th September 2026. This job opportunity may close early if we find an appropriate candidate before the closing date.

The Role

This is a hands-on role combining direct family support, project management, service development and partnership building. You will hold an appropriate caseload, develop new activity, build strong local referral pathways and help turn the countywide plans into practical support for families.

We need someone who is confident working independently, takes ownership, builds relationships quickly and can find practical solutions when there is no obvious route forward. The initial focus will be Forest of Dean, Cheltenham and Tewkesbury, but the role is designed to evolve as our countywide work develops.

Key accountabilities include:

• Service development and delivery
• Direct family support
• Project management
• Partnerships and referral pathways
• Funding, monitoring and sustainability
• Safeguarding and quality

The first year will focus on developing and delivering Home-Start services across Forest of Dean, Cheltenham and Tewkesbury. As the countywide work develops, the focus of the role may evolve to support wider service development across Gloucestershire.

For the first six weeks, the post will be predominantly based at the Stroud office for induction and orientation.

After this, the role will be mainly home and community based, with regular travel across Forest of Dean, Cheltenham and Tewkesbury and occasional attendance at the Stroud office.

About You

We are looking for someone who is practical, resourceful and motivated by making things happen.

You will be comfortable supporting a family one day and developing a new partnership or service the next and have enough frontline experience to understand what works for families and enough project-management discipline to turn ideas into effective delivery. You will not be joining a finished project with every detail already decided. We need someone who can understand the objective, identify what needs to happen next and move the work forward.

You will have experience of:

• Direct service delivery, ideally with families, children or communities
• Holding a caseload or providing ongoing one-to-one support
• Project management
• Developing or implementing new projects or services
• Building effective relationships with external organisations and professionals
• Working independently and taking responsibility for delivery
• Safeguarding and professional boundaries.

Practical requirements

You must:

• be able to drive;
• be willing and able to travel independently across Gloucestershire;
• be able to work predominantly from the Stroud office during the initial six-week induction period;
• subsequently be comfortable working from home and community locations;
• be confident using standard IT and case-recording systems.

If this sounds like you, then apply today!

About the Organisation

Join a voluntary organisation committed to promoting the welfare of families with at least one child under five years of age. Trained home-visiting volunteers offer regular friendship, emotional, and practical support to help families experiencing a challenging time in their lives. The service is unique and also offers free support peer groups, antenatal, postnatal, and perinatal mental health services.

We welcome applications from people of all backgrounds, cultures, faith groups, and socioeconomic circumstances, as well as from people who are disabled, neurodivergent, LGBTQ+, or from different age groups. We also value applications from those with caring responsibilities or non-traditional career paths.

You may also have experience in areas such as Service Development Manager, Service Development Manager Lead, Service Development Manager Deputy, Service Development Officer, Service Development Manager, Service Delivery Manager, Service Delivery Manager Lead, Service Delivery Manager Deputy, Service Development Officer, Service Delivery Manager, Service Manager.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Social entrepreneurs scaling their ventures face a specific set of challenges including income generation, hiring, governance, hard calls about growth and risk, all alongside scaling their social impact. We’re recruiting learning and enterprise development managers who’ve lived that journey themselves, to bring first-hand credibility and challenge directly to the entrepreneurs on our scale-up and scale-up-plus programmes.

You’ll hold ownership of SSE’s scale-up approach, shaping our learning content on strategy, profitability and the systems that hold a growing venture together – grounded in what actually works, not just what’s written down. Facilitation sits at the heart of this role. You’ll design and deliver learning programmes and group sessions for cohorts of entrepreneurs as well as leading 1-2-1 coaching and diagnostics, and delivering Action Learning Sets, SSE’s long-standing peer-coaching method (training provided).

We’re looking for people who’ve founded or led a VCSE with an annual turnover of £100,000 or more and held financial accountability such as statutory reporting to the Charity Commission and, where relevant, Companies House, reporting to a board or funders, and making hard calls about growth, income and risk.

You’ll succeed in this role if you believe in what social entrepreneurship can achieve and want to turn your experience into supporting social ventures to scale and create more impact in their communities and beyond

The young people, children and families that we support are at the heart of everything we do at Mermaids.  The work that we do has significantly expanded and we now need a highly effective and experienced Youth Advocacy Manager to join the organisation.  The Youth Advocacy Manager plays a crucial role in empowering trans youth, advocating for their rights and fostering inclusive  and supportive communities where they can thrive.  This role is a core part of our management team and will drive the organization to ensure that youth voice is centred across all of our work.

Mermaids is an equal opportunity employer. We encourage applications from those with lived experiences (directly or indirectly) and/or close ties to the LGBTQ+ community. We actively support and encourage people from a variety of backgrounds and experiences to join us and shape what we do. We are particularly keen to receive applications from BPOC (black and people of colour) and/or disabled and trans candidates.

PURPOSE OF ROLE

As part of Caudwell Youth’s five-year strategy to Go National, this role will lead the development and delivery of the organisation’s first online mentoring service.

The Project Manager for Online Services will oversee the pilot, implementation and ongoing management of the programme, ensuring safe, accessible and high-quality support for young people. Working closely with the Deputy CEO and internal teams, the role will shape the future of Caudwell Youth’s digital support offer.

Key Duties

• Lead the pilot and implementation of Caudwell Youth’s national online mentoring programme.
• Manage the digital platform where the online mentoring will take place, ensuring it operates effectively and provides a user-friendly service.
• Working in conjunction with internal teams to develop evaluation and evidence outcomes of the pilot.
• Oversee the day-to-day delivery of the online mentoring programme, ensuring safe, consistent and effective support for young people.
• Understand and analyse user journeys, using the data and insight to shape current programmes and ensure continuous improvement of online services.
• Identify opportunities to expand reach and accessibility for young people who may face barriers to in-person support.
• Ensure robust safeguarding practices within digital mentoring environments with support from Deputy CEO.
• Ensure the programme provides consistent, safe and effective support for young people.
• Monitor programme performance and contribute to evaluation and reporting for internal learning and funders.

Coordination & Development

• Develop processes, guidance and resources to support safe and effective online mentoring.
• Develop and coordinate collaboration with stakeholders
• Carry out user research and usability testing with young people and mentors to continuously improve the service.
• Support the recruitment, onboarding and training of volunteer mentors delivering online mentoring.
• Provide guidance and support to volunteers to ensure they feel confident delivering mentoring in a digital environment.
• Develop and maintain risk management processes specific to online delivery.

Partnership & Liaison

• Communicate technical requirements and flag any issues to the online mentoring platform provider, to ensure the platform supports safe and effective service delivery.
• Collaborate with the team, and stakeholders in the design phase on the platform

General

• Undertake and identify training as required and take a positive approach to personal development.
• Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
• Undertake any other reasonable tasks deemed necessary.

Experience & Skills (Essential):

• Experience delivering or managing online or digital services, ideally within a support, education or youth-focused environment.
• Experience managing projects from development through to implementation, including coordinating multiple stakeholders.
• Experience supporting, coordinating or supervising volunteers or frontline staff.
• Strong communication and organisational skills, with the ability to coordinate teams and manage competing priorities.
• Ability to work collaboratively with technical teams (developers, designers or platform providers) with an understanding of user experience and accessibility.
• Experience carrying out user research or usability testing, and gathering data, feedback and evaluation to review and improve services.
• Ability to develop and implement processes and systems to support effective programme

Experience & Skills (Desirable):

• Experience working with young people, mentoring programmes, or wellbeing services.
• Knowledge of digital safeguarding and managing risk in online environments.
• Experience developing or launching new services, pilots or programmes.
• Experience working within a charity or non-profit organisation.
• Experience delivering or supporting national or remote services.

Why Work For Us

We are an experienced team that are dedicated to improving the lives of the young people we support.

Benefits:

• Flexible working
• Hybrid – working from home and in the community
• Private Healthcare (including Employee Assistance Programme and extended counselling sessions)
• Life Insurance
• Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme
• 25 days annual leave (FTE) plus bank holidays, plus charity closure between Christmas and New Year
• Extra paid day off on your birthday
• Paid day off for volunteering in your community
• Training opportunities to support your personal development
• Employee discounts on everyday goods and services
• Being part of a passionate and dedicated team

Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.

As an organisation supporting young people with care experience, with mental health and those at risk of criminal exploitation and offending, we are keen to receive applications from those with lived experience. For those who are care experienced, we will guarantee an interview.

We actively seek to bring diverse perspectives and experience, and especially welcome applications from disabled people and those from Black, Asian, Minority Ethnic backgrounds and LGBTQIA+.

Natural Capital Assessment Partnership

The Natural Capital Assessment Partnership (NCAP) has operated for over 30 years. Formerly the Habitat Biodiversity Audit, a key remit of NCAP has been to survey and gather habitat data across Warwickshire, Coventry and Solihull, combining ecological field surveys with pioneering satellite imagery and remote sensing analysis. A second key aspect of NCAP’s work is managing the Local Wildlife Sites programme for the region.

Data acquired and produced by the team supports Local Wildlife Site designations, Local Nature Recovery Strategy development and monitoring, and creates baseline habitat reports and statistics.  This localised yet UK-leading dataset provides robust evidence for decision-making and monitoring, plus a unique record of land-use change over the past two decades. Combined with Biological Records Centre species data, it offers an unrivalled picture of the local state of nature.

NCAP is funded by local authorities, managed by Warwickshire Wildlife Trust and hosted by Warwickshire County Council.

Purpose of the Role

The Youth Insights Programme Lead is responsible for leading the effective design, planning and delivery of assigned Youth Insights panels and projects. The role bridges strategic leadership and operational delivery, ensuring that panels are well designed, well facilitated, well coordinated and deliver high-quality insight for partners.

The Programme Lead manages day-to-day partner relationships, leads delivery planning, supports facilitators, oversees programme outputs and ensures young people have a positive, inclusive and meaningful experience.

The role contributes to insight generation and reporting, working within the frameworks and quality standards set by the Programme Manager.

Key Responsibilities

1. Programme Design and Delivery

• Lead the design and delivery of assigned Youth Insights panels, within the methodology and standards set by the Programme Manager.
• Translate partner objectives into clear delivery plans, session structures and participant journeys.
• Develop and adapt session plans, materials and activities for assigned panels.
• Ensure sessions are engaging, inclusive, purposeful and appropriate for young people.
• Lead or support facilitation of Youth Insights sessions as required.
• Ensure delivery remains aligned with agreed outcomes, quality standards and partner expectations.
• Identify practical improvements to delivery and share learning with the Programme Manager.

2. Operational Partner Management

• Act as the primary day-to-day relationship manager for assigned partners.
• Lead operational planning meetings, delivery updates and routine partner communications.
• Manage partner expectations around timelines, outputs, session planning and reporting.
• Maintain strong working relationships with operational partner contacts.
• Identify risks, issues or opportunities in partner relationships and escalate appropriately to the Programme Manager.
• Support strategic partner conversations by providing delivery insight, evidence and learning.
• Where a partner contact holds both strategic and operational responsibilities, act as the primary day-to-day contact while ensuring the Programme Manager retains senior oversight.

3. Insight Generation and Reporting

• Analyse youth feedback and identify key themes, patterns and insights from assigned panels.
• Draft reports, summaries, presentations and recommendations for partners.
• Ensure reports go beyond description and begin to translate youth feedback into meaningful insight.
• Work within the reporting frameworks, standards and templates agreed by the Programme Manager.
• Incorporate quality feedback from the Programme Manager and strengthen outputs accordingly.
• Support the development of case studies, impact stories and evidence of partner value.
• Contribute learning from assigned panels into wider Youth Insights service development.

4. Delivery Quality and Facilitation

• Ensure all assigned programmes are delivered to a high standard.
• Brief, support and coordinate freelance facilitators for assigned sessions.
• Ensure facilitators understand the purpose, method, safeguarding requirements and desired outcomes of each session.
• Monitor delivery quality and participant experience.
• Provide feedback to facilitators and escalate quality concerns where needed.
• Ensure session materials, resources and activities are prepared and appropriate.
• Support consistency of delivery across panels, while adapting appropriately to different partner contexts.

5. Youth Engagement and Inclusion

• Ensure young people are meaningfully involved, listened to and supported throughout their participation.
• Work with the Programme Coordinator to support recruitment, onboarding, retention and engagement.
• Monitor participant experience and respond to issues or barriers to participation.
• Identify gaps in representation within assigned panels and work with the Programme Coordinator and Programme Manager to address them.
• Ensure delivery is inclusive, accessible and responsive to young people’s needs.
• Support young people to build confidence, skills and understanding through their involvement.

6. Programme Coordination and Project Management

• Develop and maintain delivery plans for assigned Youth Insights panels.
• Coordinate timelines, milestones, partner inputs, facilitator availability and reporting deadlines.
• Work closely with the Programme Coordinator to ensure logistics, communications and records are well managed.
• Ensure risks, actions and dependencies are tracked and communicated.
• Support effective use of HubSpot and other systems to manage participant journeys and partner activity.
• Ensure programme information is accurate, up to date and accessible to the team.

7. Team Support and Development

• Delegate appropriate tasks clearly and support effective workload management.
• Share learning, tools and good practice across the Youth Insights team.
• Contribute to training, reflection sessions and process improvement.
• Support a positive, collaborative and values-led team culture.
• Help build team confidence in delivery, facilitation, insight generation and partner communication.

8. Safeguarding, Compliance and Risk

• Ensure safeguarding, consent, data protection and risk processes are followed across assigned programmes.
• Identify and escalate safeguarding concerns or risks in line with S4TP policies.
• Ensure facilitators and delivery contributors understand relevant safeguarding and compliance requirements.
• Support accurate record keeping and documentation.
• Contribute to risk assessment and mitigation for sessions, panels and partner activity.

Key Relationships

Internal:

• Youth Insights Programme Manager
• Youth Insights Programme Coordinator
• CEO where required
• Wider S4TP team
• Freelance facilitators

External:

• Operational partner contacts
• Strategic partner contacts where appropriate
• Young people and alumni
• Schools, colleges and youth networks
• Delivery partners and stakeholders

Success Measures

Success in this role will include:

• Assigned panels are delivered effectively, safely and to a high standard.
• Partners receive timely, useful and high-quality reports and outputs.
• Young people have a positive, inclusive and meaningful experience.
• Operational partner relationships are well managed.
• Programme delivery runs smoothly, with clear plans, timelines and communication.
• Insight reports demonstrate analysis, themes and recommendations, not just summaries.
• Facilitators are well briefed, supported and consistent in delivery.
• Learning from delivery contributes to wider Youth Insights improvement.

Person Specifcation

Youth Insights Programme Lead

Person Specification

At Solutions for the Planet, we believe young people should have a meaningful voice in shaping the decisions that affect their lives, communities and futures.

We are looking for someone who is passionate about youth participation and skilled at turning young people's experiences, ideas and perspectives into insights that organisations can learn from and act upon.

This role would suit someone who enjoys working directly with young people, building trusted relationships with partners, facilitating engaging discussions and leading projects from planning through to delivery and reporting.

We're looking for someone who has...

Experience working with young people

You'll have experience engaging young people in a meaningful way and be confident creating environments where young people feel safe, included and empowered to share their views.

You may have worked in youth work, education, youth voice, participation, consultation, research, social action, community engagement or a related field.

Strong programme and project management skills

You'll be organised and able to manage multiple projects, deadlines and relationships at the same time.

You'll be comfortable:

• Planning and coordinating programmes or projects
• Managing timelines and delivery schedules
• Identifying and managing risks
• Keeping people informed and on track
• Maintaining accurate records and documentation

Excellent facilitation and communication skills

A key part of the role involves helping young people share their ideas and experiences.

We're looking for someone who can:

• Facilitate engaging discussions and workshops
• Adapt their approach for different groups and situations
• Listen actively and build trust
• Communicate confidently with young people, partners and colleagues
• Present information clearly and professionally

Experience generating insight and writing reports

You do not need to be a formal researcher, but you should be comfortable analysing feedback and spotting patterns, themes and key messages.

You should be able to:

• Review qualitative feedback and discussions
• Identify meaningful themes and insights
• Draw out implications and recommendations
• Write reports and presentations for external audiences
• Translate young people's views into actionable learning for partners

Experience managing stakeholder relationships

You will often be the main day-to-day contact for partner organisations.

We're looking for someone who can:

• Build positive professional relationships
• Manage expectations effectively
• Communicate with confidence and credibility
• Handle challenges constructively
• Represent Solutions for the Planet professionally

Experience supporting others

You may have experience supervising colleagues, coordinating volunteers, supporting facilitators or mentoring others.

You don't need extensive line management experience, but you should be comfortable helping others succeed and contributing to a collaborative team culture.

You'll be a great fit if you are...

Passionate about youth voice

You genuinely believe that young people should be listened to and involved in decisions that affect them.

People-centred

You enjoy building relationships and helping others feel valued, supported and included.

Curious and reflective

You're interested in understanding different perspectives and using learning to improve future practice.

Organised and proactive

You take ownership of your work, manage competing priorities effectively and look for solutions when challenges arise.

Adaptable

You're comfortable working in a growing organisation where priorities can evolve and where continuous improvement is encouraged.

Values-led

You care about delivering work ethically, inclusively and with integrity, always keeping the needs of young people at the centre of your decision making.

It would be a bonus if you have...

While not essential, we'd love to hear from you if you have experience of:

• Youth research, consultation or co-design
• Facilitating focus groups or participatory workshops
• Impact measurement and evaluation
• Working with businesses, employers or corporate partners
• CRM systems such as HubSpot
• Education, youth sector or community engagement networks
• Managing freelance facilitators or delivery teams
• Social impact, sustainability or social enterprise organisations

Practical Requirements

We ask that applicants:

• Are willing to travel within the UK for programme delivery, partner meetings and team activities
• Can occasionally work evenings when required for youth sessions or events
• Are eligible to work in the UK
• Are willing to undertake an Enhanced DBS check

What Success Looks Like

In this role, you'll help create high-quality experiences that young people genuinely value and that partners genuinely learn from.

Success means:

• Young people feel heard, respected and able to make a meaningful contribution
• Sessions are engaging, inclusive and well facilitated
• Partner organisations receive useful and insightful outputs
• Projects run smoothly and meet agreed deadlines
• Facilitators are well supported and prepared
• Youth feedback is translated into clear themes, insights and recommendations
• Learning is shared across the team to strengthen future programmes

Most importantly...

We're looking for someone who combines strong project delivery skills with a genuine commitment to empowering young people.

You don't need to meet every desirable criterion to apply. If you're excited by the opportunity, share our values and believe you could thrive in the role, we'd love to hear from you.

We are especially interested in hearing from candidates whose lived experience, background or perspective can help strengthen the diversity and inclusivity of our Youth Insights programmes. We believe great youth engagement is built by teams that reflect and understand the diversity of the young people we work with.

Government, Multilateral and Climate Funding Manager

Permanent. Full Time. Hybrid working (minimum of 2 days in the office per week)

Location: This role can be based in any one of our UK offices - Edinburgh, London, Warrington

Salary: £49,062 per year for Edinburgh, and Warrington. £53,994 per year for London (including London allowance)

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues. 

About the role

Reporting in to the Partnership and Business Development Lead, the Government, Multilateral and Climate Funding Manager is responsible for driving sustained growth in income and impact outcomes by actively engaging and cultivating strong relationships with existing and new institutional and climate funding partners.

The role co-creates and leads bidding with MCCs and Global Programmes teams, securing multi-year, multi-million government, multilateral, and climate funding awards.

The post-holder will co-lead and deliver the government, multilateral and climate funding strategy, positioning Christian Aid and its partners to access and scale climate finance, including adaptation, resilience, loss and damage, and nature-based solutions funding.

The role ensures a strong long-term pipeline of funding opportunities, aligned to organisational priorities and climate justice commitments, maximising both income and programme impact.

Some of the main areas of responsibility for the Government, Multilateral and Climate Funding Manager include:

• Working with the Partnerships and Business Development Lead and Heads of Impact to implement an ambitious long-term strategic framework to enhance engagement and build strong partnerships with Government, Multilateral and Climate Funding Partners (including Global Climate Funds such as the Green Climate Fund and Adaptation Fund, UN agencies, World Bank climate windows, Regional Development Banks, and bilateral donors including UK and devolved Governments, European and other Governments), setting clear objectives and key areas for collaboration, ensuring alignment with organisational goals and climate justice priorities.
• Acquire, develop and retain key Government, Multilateral and Climate Funder relationships and strategic partnerships by building a wide network of contacts across Government Departments, development finance institutions, and climate finance mechanisms, ensuring sustained engagement and strong positioning over time.
• Build and maintain a forward-looking, multi-year pipeline of institutional and climate funding opportunities, identifying emerging climate finance trends and positioning Christian Aid to access strategic funding, collaborating closely with CA Ireland and global teams to maximise funding growth.
• Oversee agreed Supplier Framework Agreements, including those linked to climate and environment programming, working with MCC Business Development Managers in taking forward pipeline opportunities.
• Collaborate across the Partnerships and Business Development Team and MCC BD Team on tenders and grants, leading bid preparation and ensuring alignment with funding requirements, including integration of climate considerations and compliance with donor requirements (e.g. climate rationale, safeguards, and reporting).
• Collaborate with Impact colleagues to onboard new programmes, including those funded through climate finance mechanisms, working with MCC Contracts and Portfolio Managers to ensure readiness for delivery and compliance requirements.
• Develop and proactively pitch new strategic Signature Programmes, including climate-focused and climate-integrated programmes, in agreement with Directors and MCCs.
• Strengthen internal capability by supporting colleagues to integrate climate considerations into programme design and funding approaches, sharing knowledge and best practice on climate funding requirements.
• Represent Christian Aid externally, strengthening organisational visibility and positioning within climate finance spaces.
• This level role may include line management responsibilities of an adviser level role.

Role Characteristics

• Permanent, income-generating role aligned to multi-year institutional and climate funding cycles
• Focus on sustained pipeline development and relationship management
• Requires long-term positioning with government, multilateral, and climate funders
• Builds and retains organisational expertise in complex and competitive funding mechanisms
• Critical to delivering predictable income growth and scaled programme impact

Strategic Context

This role is critical to ensuring Christian Aid can:

• Compete effectively in an increasingly climate-focused and competitive funding landscape
• Build and sustain high-value institutional and climate funding partnerships
• Access and scale climate finance as a core income stream
• Deliver long-term, impactful programmes aligned to climate justice priorities

The permanent nature of this role reflects the long-term horizon of institutional and climate funding, and the need for sustained engagement, expertise, and strategic positioning.

Integration with Senior Leadership

This role will be complemented by senior strategic oversight, ensuring strong alignment between operational delivery and high-level engagement with key funders, strengthening Christian Aid’s positioning, influence, and ability to secure large-scale funding opportunities.

About you

Who we are looking for:

Essential:

• Highly developed communication, networking, consulting and relationship-building skills, including but not limited to Government Departments, INGOs, NGOs and Private Sector and country missions
• Highly developed interpersonal skills at senior levels with advanced negotiation and conflict resolution
• Highly developed research skills for identifying strategic funding and partnership
• Highly developed organisational, planning, and prioritisation
• Substantial knowledge and experience of humanitarian programming and humanitarian donor funding modalities with UN, EU and bilateral donors and/or international climate funding architecture, Global Climate Funds, donor accreditation and management modalities
• Developed skills and experience in strategy development, decision-making, and managing high-pressure
• Substantial experience and a proven track record of securing multiple multi-million-pound
• Substantial experience with project design, as well as monitoring and evaluation
• Substantial experience in developing, writing, and budgeting technical grant and service contract bids, and strong excel and budgeting skills.
• Detailed understanding and knowledge of institutional donor programming and partnership models, especially with Governments and Multilateral donors.

Desirable:

• Bachelor’s degree or equivalent
• Developed in synthesising complex information
• Demonstrable experience in line management and managing teams remotely and providing coaching support.
• Medium level proficiency in speaking and writing in French or Spanish
• Understanding in negotiating government grant and supplier contracts, including compliance agreements.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

We're looking for an exceptional content creator who understands the Ocean and knows how to make people care about it.

This is a hands-on individual contributor role with significant ownership. You will own content planning and community management across social media, web and newsletters. You'll be responsible for Ocean Generation's digital content and engagement, from deciding what stories we tell and how we tell them, through to creating, publishing, engaging with our community of 170,000+, analysing performance and improving what we do next.

We're a small, ambitious team on a mission to make Ocean Literacy accessible to millions of people. So, you'll need to be comfortable transforming Ocean science and educational programme outputs into compelling storytelling across social media, newsletters, and our website, taking the whole process from spotting an opportunity and developing the idea through to creating, publishing and owning the result.

We're particularly interested in people who already understand the Ocean or marine sector and have a proven track record of creating compelling social content.

You don't need to be a marine scientist, but you do need to understand the Ocean well enough to tell its stories accurately, ensuring Ocean Generation remains a trusted, empowering, and recognisable voice for Ocean Literacy.

About Ocean Generation

Ocean Generation is a UNESCO-endorsed Ocean education charity turning Science into Storytelling. We make Ocean Literacy accessible through film, pop-culture, and education programmes that empower practical action.

Most people grow up unaware that the Ocean is keeping us all alive: Ocean Generation exists to change that.

Established in 2009 by film producer Jo Ruxton MBE, our award-winning documentary ‘A Plastic Ocean’ was named by Sir David Attenborough as “one of the most important films of our time” and ignited mass public awareness about the impact of plastic pollution.

Today, we address a full range of human-made threats impacting the Ocean, with a particular focus on programmes for young people across the world.

Our Ocean Intelligence approach – how we translate complex Ocean science into engaging content through Science and Storytelling – has been endorsed by the Intergovernmental Oceanic Commission of UNESCO as a project under the UN Decade of Ocean Science for Sustainable Development.

• Our vision is a world where society understands, values, and acts for the Ocean.
• Our mission is to improve Ocean Literacy by translating complex science into engaging content, programmes, and practical actions.

The Role 

This is a hands-on individual contributor role. You will own content planning, creation, publishing, analytics, and community management across platforms – social, web and newsletter.

 Key Responsibilities

Content Creation & Community Management

• Set and own the content strategy, with accountability for content direction, performance, and day-to-day delivery within agreed organisational objectives.
• Create and distribute platform-native content across Instagram, TikTok, Threads, YouTube, LinkedIn, Facebook, and X; adapting stories, formats, and tone for different audiences and platforms.
• Leverage your storytelling skills to translate complex Ocean science and programme outputs into creative short-form video and static social content that educates and empowers our community.
• Identify opportunities for reactive, culturally relevant and trend-led content.
• Develop ideas independently and take them from concept to publication.
• Maintain Ocean Generation’s tone of voice, visual identity, and editorial standards.
• Manage community engagement for an audience of 170,000+, responding to comments and DMs with care, accuracy and positivity.
• Identify underperforming content and experiment with new formats, narratives and approaches.
• Nurture our global community of Ocean lovers and advocates by prompting conversation and engagement online.
• Own the editorial calendar, working with our Science and Ocean Literacy teams to ensure a cohesive content strategy across all platforms.
• Bring engagement and education programmes to life through case studies, visuals, and event coverage.
• Collaborate with team members to plan and execute website updates and article uploads.

Newsletter Creation & Management

• Write and design informative monthly newsletters using MailChimp.
• Collaborate with various team members to gather relevant content and ensure timely delivery to our subscribers.
• Analyse newsletter performance metrics to optimise engagement and increase readership.

Organisational Communications & Partnerships

• Support organisational communications and marketing for campaigns, events, partnerships, and Ocean Literacy programme activities through timely, creative digital content.
• Create promotional content for fundraising initiatives and partnerships.
• Coordinate occasional external support where needed (SEO, advertising, design agencies) to ensure brand consistency.
• Track and report on campaign performance, supporting learning and improvement.

Skills & Experience Required 

Essential

• Significant hands-on experience creating high-performing social content, particularly across Instagram, Threads, YouTube, TikTok, LinkedIn and newsletters.
• Strong existing knowledge of the Ocean and marine environment, with the ability to confidently engage with scientific and environmental topics.
• Excellent short-form video and carousel storytelling skills.
• Experience owning channels and content from strategy through to execution, scheduling, and analytics.
• Excellent written and visual storytelling skills in English, with an eye for detail and brand consistency.
• Ability to translate complex science into compelling, accessible stories.
• Experience using analytics to make content decisions.
• Strong organisational skills and ability to manage multiple deadlines on a small team.
• Demonstrable examples of audience growth and engagement.
• Strong awareness of external digital trends and pop-culture with the ability to generate new ideas and bring them to fruition.

Desirable

• Experience within the marine/Ocean sector.
• Experience with Mailchimp.
• Experience using Canva, CapCut, or other relevant design tools.
• Basic website experience.
• Experience with campaigns, partnerships, or fundraising.
• Experience working with scientists and technical experts.
• Passion for environmental education and positive, solutions-focused storytelling.

Conditions

• Reports to: Co-Executive Director (Content & Engagement)
• Salary: £30,000–£32,000 per annum, depending on experience.
• Contract: 12-month fixed-term contract. As this is a new role, it is initially being offered on a fixed-term basis, with a strong likelihood of becoming permanent following review.
• Working Hours: This is a full-time role based on a 37.5-hour working week, worked across five days. We are committed to flexible working and operate core collaboration hours of 10am–4pm, Monday to Thursday. Outside of these core hours, employees have flexibility over when they work their remaining hours, subject to the needs of the organisation.
• Working Environment: Ocean Generation is a digital-first, home-based organisation, enabling us to maintain a geographically dispersed and diverse team while maximising our investment in our charitable aims. We value the benefits of occasional face-to-face collaboration for team wellbeing and effectiveness.
• Location: This is a remote role and candidates may be based anywhere in the UK. As there is no permanent office, you will work from home, although candidates located within reasonable travelling distance of London may be preferred due to occasional meetings. Proof of the right to work in the UK will be required.
• Travel: Occasional UK travel, including overnight stays, will be required. All reasonable travel and accommodation expenses incurred in carrying out your role will be reimbursed.
• Holiday: 25 days’ annual leave, plus bank holidays.
• Pension: Ocean Generation operates a workplace pension scheme. Eligible employees will be automatically enrolled in accordance with statutory requirements.

Our Commitment to Inclusion

Ocean Generation is committed to being an inclusive and equal opportunities employer. We welcome applications from people of all backgrounds. If there is anything we can do to make the application or interview process more accessible, please let us know.