2 Voice collective senior development worker jobs in Tooting, Greater London

We are looking for an experienced and creative Senior Digital Communications Officer to join our communications team helping to raise awareness of our work and support for those with ME.

You will play a central role in strengthening the charity’s digital presence, managing our website and creating compelling content that engages supporters, beneficiaries, and stakeholders across our social media platforms.

Working closely with the Communications Manager, you will support the development of strategic communications plans, monitor performance, analyse trends, and make recommendations to maximise the effectiveness of our digital communications. 

This post is a fixed term contract for approximately 12 months with the anticipated start date being December 2026 or January 2027 (to be agreed with the successful candidate upon appointment). 

Key Duties

Digital Communications

• Support the Communications Manager in the development and delivery of the charity’s communications strategy, plans and integrated campaigns.
• Lead the day-to-day management of the charity’s digital communications channels, including social media, website and email, ensuring they are regularly updated, monitored and maintained.
• Plan, create and deliver engaging digital content tailored to different audiences and channels, working with colleagues to develop stories, case studies and other content.
• Maintain brand, tone and accessibility standards across digital communications, ensuring content is accurate, accessible and consistent, and applying good practice in SEO and user experience.
• Monitor the charity’s social media channels, relevant online conversations and emerging issues, identifying opportunities and flagging potential reputational risks to the Communications Manager.
• Respond to and engage with people affected by ME and other audiences across digital channels, drafting appropriate responses to comments and questions and escalating sensitive or higher risk issues where needed.
• Analyse and report on digital communications performance, using data and insight to identify trends, evaluate effectiveness and recommend improvements to content, channels and campaigns.
• Keep up to date with digital communications best practice, emerging technologies, platform developments and relevant guidance, applying learning to continually improve the charity’s digital communications.

Working with others

• Work closely with colleagues across the charity, including fundraising, services, health care services and research to develop engaging content and promote our work and services.
• Identify and build relationships with members of the ME community and other contributors with a view to mutually growing our digital reach and engagement.
• Identify and build relationships with other key stakeholders and charity professionals to support collaborative working.

Other key accountabilities

• Keep up to date with key issues affecting children, young people and adults affected by ME and long covid.
• Ensure best value for money and maximise impact when performing role.
• Act as an advocate for the charity and its work while contributing to raising the profile of ME.
• Keep up to date and ensure compliance with relevant legislation and regulatory requirements, working with the charity’s policies and procedures, including those relating to safeguarding, health and safety, and data protection.
• Undertake any other duty within your ability and within reason, as may be required from time to time, at the direction of your line manager, including cover for team members who are away.